ITPEVALUATIONREPORTTOTHEBRITISHMUSEUM

SEPTEMBER2016

AnnabelJacksonAssociatesLtdEvaluatorsThePriory

54LyncombeHillBathBA24PJ

SomersetTel:01225-446614

Email:ajataja@aol.comWebsite:www.AnnabelJacksonAssociates.com

2|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

2 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

ContentsINTRODUCTION ......................................................................................................... 3Backgroundontheprogramme...................................................................................................................3Methodology...............................................................................................................................................4

ANALYSIS OF PARTICIPANT FEEDBACK AFTER THE BM PROGRAMME .... 5Introduction.................................................................................................................................................5Preparation..................................................................................................................................................5Groupsessionsandseminars......................................................................................................................6Daytripstoothermuseums........................................................................................................................8DepartmentalprogrammeintheBM..........................................................................................................9Thecoursebook........................................................................................................................................11Accommodation........................................................................................................................................11Overallviews..............................................................................................................................................12

ANALYSIS OF PARTICIPANT FEEDBACK AFTER THE PARTNER MUSEUM PROGRAMME ............................................................................................................ 20Introduction...............................................................................................................................................20Preparation................................................................................................................................................20TrainingprogrammeattheUKPartnerMuseum......................................................................................22Accommodation........................................................................................................................................24Overallviews..............................................................................................................................................25

ANALYSIS OF FEEDBACK FROM PARTNERS .................................................... 28Introduction...............................................................................................................................................28Organisation..............................................................................................................................................28Engagement...............................................................................................................................................31Accommodation........................................................................................................................................34Overallviews..............................................................................................................................................34

ANALYSIS OF FEEDBACK FROM DEPARTMENTAL REPRESENTATIVES .. 38Introduction...............................................................................................................................................38Monthlymeetings......................................................................................................................................38Role............................................................................................................................................................39Structure....................................................................................................................................................40Outcomes..................................................................................................................................................41Thefuture..................................................................................................................................................42

ANALYSIS OF FEEDBACK FROM SPEAKERS AND FACILITATORS ............. 43Introduction...............................................................................................................................................43Background................................................................................................................................................43Organisation..............................................................................................................................................44Potentialchanges......................................................................................................................................47

CONCLUSION ............................................................................................................ 50APPENDIX ONE: PARTICIPANTS’ COMMENTS ON LEARNING ..................... 52BMsurvey..................................................................................................................................................52Partnersurvey...........................................................................................................................................55

CopyrightãAnnabelJacksonAssociatesLtd.September2016.Nottobereproducedinpartorwholewithoutpriorpermission

3|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

3 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

INTRODUCTIONBACKGROUNDONTHEPROGRAMME

TheBritishMuseumestablishedtheInternationalTrainingProgrammein2006.Theprogrammewasinitiatedtwoyearsprevious,asaresultofacontactfromtheSupremeCouncilforAntiquitiesofEgypt,nowtheMinistryofStateforAntiquities,whothensentsevencuratorsforsixweeksinLondon.Inthenineyearsthattheprogrammehasbeenrunning,therehavebeen183participantsfrom27countriesintheMiddleEast,Africa,southandeastAsiaandLatinAmerica.Recruitmentisthroughgovernmentbodies,individualmuseumsandacademicbodies,orsometimesfromothercollaborativeprogrammes.In2006theprogrammewasfundedbytheBritishMuseum,and,from2007todate,hasbeenfundedexternallythroughdonationsandsponsorship.

Therearethreeelementstothemainprogramme:atrainingprogrammeattheBMwhichincludespresentations,workshopsandvisits;aplacementinaBMdepartmentbasedonparticipants’specificareaofinterest;andatendayplacementatapartnermuseum.Thepartnermuseumsare:

§ BirminghamMuseumsandArtGallery

§ BristolMuseum

§ GlasgowMuseums

§ Lincoln:TheCollection

§ ManchesterMuseumandArtGallery

§ Tyne&WearArchives&Museums.

§ AshmoleanMuseum-Oxford.

In2015theMarie-LouisevonMotesiczkyCharitableTrustpledgedachallengefundtosupportthecontinueddevelopmentanddeliveryoftheITP.ThegiftwasmadeinhonourofthedirectorshipofNeilMacGregor(2002–2015)andrecognisedthetenthanniversaryofprogramme.ThroughadditionalsuccessfulappealstotheBritishMuseumMembersandPatrons,andwithgiftsfromtheAmericanFriendsoftheBritishMuseum,aswellaslegaciesandrenewedgrantsfromtrustsandfoundations,theITPhasbeenabletodevelopfurtherpost-fellowshipopportunitiesforitsglobalnetwork.Theextendedprogrammethatincludes:

§ ITP+shortcourses.

§ ITPcollaborativeawards.

§ TemporarydisplaysattheBritishMuseum.

§ Researchfellowships.

Eachofthesewillbeevaluatedastheycomeonstream.

4|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

4 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

METHODOLOGY

Ourmethodologyistoanalysethefeedbackformsfromparticipants,departmentalrepresentativesandpartners.

5|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

5 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

ANALYSISOFPARTICIPANTFEEDBACKAFTERTHEBMPROGRAMMEINTRODUCTION

Wehaveresponsesfromall21participantsacrosssixhostingdepartments.

FIGURE1:HOSTINGDEPARTMENT

PREPARATION

ViewsonBMintroductorypackwerepositive.Respondentsallsaiditwasclearandhelpful;andallbutonesaiditwassufficientlydetailedandrelevanttothem.

FIGURE2:WHATDIDYOUTHINKOFTHEBMINTRODUCTORYPACK,SENTBEFOREYOUTRAVELLEDTOTHEUK?

5

4

1

4

4

2

0 1 2 3 4 5 6

AncientEgyptandSudan

Asia

CoinsandMedals

MiddleEast

GreeceandRome

Africa,OceaniaandAmericas

20

20

16

18

3

1

0 5 10 15

Clear

Helpful

Sufficientlydetailed

Relevanttoyou

Yes,definitely Yes,probably Mixed

Probablynot Definitelynot Don’tremember

6|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

6 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

Allrespondentssaidtheintroductorypackcontainedtheinformationtheyneeded.

FIGURE3:DIDTHEINTRODUCTORYPACKCONTAINALLTHEINFORMATIONYOUNEEDEDBEFOREYOUARRIVED?

“Atentativeschedulewouldhavebeenhelpfulsothatwewouldhaveabettersenseofwhattoexpect.Iftherewereparticularareaswewereinterestedinthatweren'tcovered,wecouldhavelettheITPteamknowsothatitcouldhavemaybebeenincluded.”

“Allthedataareclearandpavedthewayforustoworkwiththeprogram,especiallythedetaileddatatodailyworkprogram.”

GROUPSESSIONSANDSEMINARS

Allrespondentsdescribedthegroupsessionsandseminarsaswell-organised,clear,inspiring,anduseful.Thereweremixedscoresforwhethersessionsweresufficientlydetailed,sufficientlypracticalandrelevant.

“Mostofthemweren'trelevanttome,buttheywereveryinterestingandIcanseetheirbenefitsonme,now.”

“Theyweregreatandchallengedustothinkquickerandbemorecreative.”

“Itwasagoodopportunitytoknowandhearmoreaboutdifferentmuseumschallengesandweexchangedvariedexperiences.”

“Someofthesessionswereexcellent,especiallythosewithaninteractiveworkshopelement.Itmadethecontentthatwasbeingsharedthatmuchmorerelevant.Someofthesessionstendedtobetoogeneralandasmostparticipantsdohaveexperienceworkinginthefield,thecontentcouldhavebeenalittlemorespecific.”

18

3

0

0

0 5 10 15 20

Yes,definitely

Yes,probably

Probablynot

Definitelynot

7|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

7 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

“SmallergroupdiscussionswithexperiencedBMstaffonspecificsubjectsasrequestedearlierbyITPparticipantswillbenefittheparticipantsmore.”

FIGURE4:WHATDIDYOUTHINKOFTHEGROUPSESSIONSANDSEMINARSINTHEBM?

Allparticipantssaidtherewasenoughtimeforquestionsanddiscussions.

FIGURE5:WASTHEREENOUGHTIMEFORQUESTIONSANDDISCUSSIONS?

Respondentswereaskedwhatsubjectsweremostusefultothem.Theresponseswere:

§ Exhibitionsplanning.

§ Healthandwellbeing.

§ Education.

§ Communityengagement.

19

18

17

17

11

11

12

2

3

3

6

3

2

2

4

4

0

1

0

0 5 10 15

Inspiring

Clear

Wellorganised

Useful

Sufficientlydetailed

Sufficientlypractical

Relevanttoyou

Yes,definitely Yes,probably Mixed Probablynot Definitelynot

15

6

0

0

0 2 4 6 8 10 12 14 16

Yes,definitely

Yes,probably

Probablynot

Definitelynot

8|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

8 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

§ Interpretation.

§ Partnerships.

§ Peacebuilding.

§ Museummanagementandplanning.

§ Research.

§ Internationalengagement.

§ Fundraising.

Respondentswerealsoaskedwhichsubjectswereleastusefultothem.Responseswere:visitstothesciencelabs,documentation,archives.

“Thewholeprogramwasusefultome,notevenonethingwasawasteoftime.Ienjoyedeverymomenteventhesubjectsthatwerenotpartofmyprofession.”

DAYTRIPSTOOTHERMUSEUMS

Thedaytripsweredescribedasclear,inspiring,well-organised,useful,sufficientlydetailed,sufficientlypracticalandrelevant.Commentsemphasisedthevalueinseeingdifferentpractices,andthepleasureinmakingthesevisitstogether.

FIGURE6:WHATDIDYOUTHINKOFTHEDAYTRIPSTOTHEOTHERMUSEUMS?

“Ilovedthem!”

“Itwasexcellentexperiencetoseedifferentmuseumanddisplaysandgainalotofideastobenefitmymuseums.”

21

19

19

20

17

16

17

2

3

3

0 5 10 15

Inspiring

Clear

Wellorganised

Useful

Sufficientlydetailed

Sufficientlypractical

Relevanttoyou

Yes,definitely Yes,probably Mixed Probablynot Definitelynot

9|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

9 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

“Thedaytripswereverywellorganised.Theycoveredvarioustypesofmuseums,allinvolvedinvariedprogrammesthatwasextremelyinterestingtolearnabout.Muchofwhatthesemuseumsdoareareaswecouldworkin.”

“Iwanttogothereagain.Shouldspendmoretimeonthegallerydevelopment,researchofobjectsandconservationpartofit.”

DEPARTMENTALPROGRAMMEINTHEBM

Thedepartmentalprogrammewasdescribedasinspiringandmainlywell-organisedandrelevant.Theonlycommentswereaboutwantingmoretimeinthedepartment.

FIGURE7:WHATDIDYOUTHINKABOUTYOURDEPARTMENTALPROGRAMME?

“MyDepartmentalprogrammewasn'trelevanttomyprofessionalinterests.Nevertheless,IhadthechancetomeetsomewonderfulandimportantpeopleandIhadaverypleasanttimewiththem.”

“IonlywishthattherewasopportunitytospendmoretimeattheDepartment.”

“Itwasthebest.ThecolleaguesintheBMDepartmentwereverysupportive,helpfulandpatient.Iwouldhavelovedtospendtimemoretimeinthelibrary.”

“ItwasveryusefulmostofthedepartmentbutIthinkwewantedmoredetailsaboutdocumentationsandobjectresearch.”

“ToolittletimespendonDepartmentprogramme”

“Someofthesessionswereinterestingandrelevantespeciallywhenthecuratorstooktimeouttosharetheirvisionsandstrategieswithus.”

16

15

15

5

3

2

2

1 1

0 5 10 15

Inspiring

Wellorganised

Relevanttoyou

Yes,definitely Yes,probably Mixed Probablynot Definitelynot

10|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

10 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

ThestrengthsoftheDepartmentalprogrammeweredescribedas:

§ Insight.“Gainbetterunderstandingofdepartmentwork,whichisbeneficialformutualcollaborationinthefuture.”

§ Customisation.“Thedepartmenttimeisquitetailored-madetome.”

§ Welcome.“Participantsfeelslike"home.”‘Experiencedstaffwerewillingtoassistparticipantsinallaspectsatanytime.”

§ Expertise.“Workwithextraordinaryexperts,insightintogorgeouscollection.”

§ Practicality.“Storageandpackagingsessionswhichwerealsopractical.”

§ Contribution.“GivingusanopportunitytodiscussandcontributetoprovenancesofobjectsbothinstorageandfortheSouthAfricanexhibition.Itfeltlikewewerepartoftheteam.”

ParticipantswereaskedifITPshouldchangeanythingintheDepartmentalprogramme.Answerswerethatparticipantswouldhaveliked:

§ Moretime.

§ Morefocusonthepracticaldetails.

“Alotofunstructuredtimethatcouldhavebeenusedtolearnspecificskillsfromthecuratorialteam.Whilewedidhavetimetointeractwiththem,itwaslimitedtoconversationsratherthanactualpracticalapplication.”

17respondentssaidthatitwasimportantforthemtohavetimetocarryoutresearchinthelibrary.

FIGURE8:WASITIMPORTANTTOYOUTOHAVETIMETOCARRYOUTRESEARCHINTHELIBRARY?

13

4

1

2

1

0 2 4 6 8 10 12 14

Yesdefinitely

Yesprobably

Don’tknow

Probablynot

Definitelynot

11|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

11 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

“TherearebooksthattheanthropologylibraryhouseswhichI'vebeenstrugglingtogetholdofformyresearchpapers.However,Inevergottheopportunitytoaccessthemasthedepartmentaltimedidnotaccomodatethat.”

THECOURSEBOOK

Aswithpreviousyears,participantshadverypositiveviewsofthecoursebook.Allthoughtitwasclear,wellstructured,usefulandsufficientlypractical.Respondentswerealsoaskedhowthecoursebookcouldbeimproved.NonerespondentscouldthinkofanywaystoimproveitotherthanhavingmorebackgroundinformationoutsidetheBM,whichisarguablynotitspurpose.

FIGURE9:WHATDOYOUTHINKOFTHEITPCOURSEBOOK?

“Thecoursebookincludedalltheneededinformationindetailsanditwassohelpfultoaddinformationaboutthestaffmembersandtheircontactdetails.”

“Undoubtedly,itisabrilliantcoursebook.”

“Verywellputtogether.Gladtohaveittotakebackwithme.”

ACCOMMODATION

Aswithpreviousyears,someparticipantsfoundtheaccommodationuncomfortable.Commentswerethatparticipantscouldn’tsleepbecausethemattresswasoldandthattheInternetsignalwasweak,thecleaninginfrequent,andtheroomtoohot.

“HavingreadthefeedbackfromearlierITPgroups,Iwaspreparedforsomethingnottoogreatbuttheaccommodationwasjustfine.Convenientlylocated.ItwasespeciallynicelivingwiththeotherparticipantswhichissomethingImissedduringouraccommodationat

21

17

17

17

17

1

1

1

0

0

0

0

0

0

0

0

0

0 5 10 15

Clear

Wellstructured

Useful

Sufficientlydetailed

Sufficientlypractical

Yes,definitely Yes,probably Mixed Probablynot Definitelynot

12|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

12 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

thepartnermuseums(excellentaccommodationtherethough,can'tcomplainatallreally!)Itwaslikebeingbackatuniversity.Wishtherewasmoreventilationintheroomsthough,itgotquitehot,nofansandthewindowsopenedonlyaninch.”

FIGURE10:WHATDIDYOUTHINKOFYOURACCOMMODATION?

Fourparticipantssaidtheaccommodationshouldn’tbeusedagain.

FIGURE11:SHOULDTHEBMUSETHISACCOMMODATIONFORFUTURESTUDENTS?

OVERALLVIEWS

Respondentswereaskedaboutthemostenjoyablepartsoftheprogramme.Answerswere:

§ Everything.

§ Receptionattheexhibitionhall.

12

7

18

7

4

5

0

5

4

5

2

6

1

1

2

0 5 10 15

Clean

Comfortable

Aconvenientlocation

Sufficientlyquiet

Yes,definitely Yes,probably Mixed Probablynot Definitelynot

7

10

4

0

0 2 4 6 8 10 12

Yes,definitely

Yes,probably

Probablynot

Definitelynot

13|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

13 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

§ Theopera.

§ Workinginthedepartment.

§ Thechancetopresent.

§ Visits.

§ Learningsomethingneweachday.

“Withthisperspective,threeweeksaftertheprogrammehasfinished,Icansaytheywereall(almost)equallyenjoyable.Itissohardtochoose:themomentwhenbeganourprogramme,ourgroupallalonewithIanJenkins,discoveringthepermanentexhibitions;goingtoseethePhantomoftheOpera;goingtothevariouspartsofthemuseumtolearnfromthefinestexperts;sharingamealwithcolleaguesandfriendsinourfreetime;daytrips.Myexperienceisformedofmostvariousandexcitingfacets,anditisimpossibletopointoutthemostenjoyable.”

Theleastenjoyablepartsoftheprogrammeweredescribedas:

§ Theearlystart.

§ Somepoorpresenters.

§ Thesciencepresentations.

“Somepresentationswerenotengagingatallandthepresenterwasnotagoodpresentersometimesanditgetshardtofollowthepersontalking.”

“Thesessiononscienceswhilebeinginterestingdidn'tmakemuchsensebecauseoflackofknowledgeonmypart.”

Allparticipantsthoughttheoverallbalanceontheprogrammewasright.Aswithpreviousevaluations,asmallnumberofrespondentswantedmorespecialisation.

“Despitethedifferencesoftheparticipantsinmanyways(culture,religion,customs),theprogrammewasverywellbalanced”

“Ithinkitwillbebettertogivegeneraltrainingaboutallmuseumsectionsthengiveseparatedlecturesandsectionsaccordingtoparticipants’interests.”

“Basedonalltheparticipants'needs,ifalistofareasweredrawnupthatwereapriorityandthesesessionsconductedtowardsthebeginningoftheprogramme,itwouldhavegivenusachancetoconnectwiththerelevantstaffmembersoverthenextfewweekstolearnmoreaboutcertainareas.Alsomanyofthesessionsincludingthoseatthepartnermuseumstendedtobetoolearningandcollectioncentric.Wouldhavelikedmoreaboutthemanagementsideofthingsasmostofusjugglevariousroles.”

“IwantedtoknowmoreabouthowtoprotectcoinsbutIdidn’thavetimetodothat.”

14|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

14 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

FIGURE12:WETRYANDMEETTHENEEDSOFINDIVIDUALPARTICIPANTSASFARASISPRACTICALONAGROUPPROGRAMME.WASTHEOVERALLBALANCEBETWEENTHEDIFFERENTELEMENTSOFTHEPROGRAMMERIGHT?

Askedspecificallyaboutpossiblechanges,themostpopularchangeswereaboutmoreofthesame:moregroupsessions,moredaytrips,moretimeintheBMdepartment,moretimeinthelibrary,moreweekendandeveningevents.Onlytwopeopleaskedformorefreetime,whichhasbeenafeatureofprevioussurveys.

FIGURE13:IFNOT,HOWWOULDYOUCHANGETHEBALANCEBETWEENTHEELEMENTS?

“InsixweeksIthinkthatitisnotpossibletohavemoretimewiththeBMDepartment,andhavemorefreetime,soIthinkthatlongerprogramme(7-8weeks)couldbethesolution.”

10

11

0

0

0 2 4 6 8 10 12

Yes,definitely

Yes,probably

Probablynot

Definitelynot

4

0

3

0

7

1

5

0

3

2

1

0 1 2 3 4 5 6 7 8

Havemoregroupsessionsandseminars

Havefewergroupsessionsandseminars

Havemoredaytripstoothermuseums

Havefewerdaytripstoothermuseums

HavemoretimewiththeBMDepartment

HavelesstimewiththeBMDepartment

Havemoretimetocarryoutresearchinthelibrary

Havelesstimeforresearchinthelibrary

Havemoreoptionalweekendandeveningevents

Havemorefreetime

Havelessfreetime

15|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

15 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

“Ifwecouldhavemoresessionswherewesplitupintogroupsbasedonourareasofinterestasisbeingdoneonthelastdayoftheprogramme.Maybeonesuchsessionaweeksothatwehavemorespecificlearnings.Alsoifonedaytimesegmentisleftfreeeveryonceinawhile,itwouldgiveusachancetoexploreotherculturalinstitutesandmuseums.”

“Ithinkthemostimportantistostudythewholesystem,notjustsomeknowledgeinafewfields.”

Nearlyhalfoftherespondentssaidthatthecourseistoointense.

FIGURE14:PARTICIPANTSFROMPREVIOUSYEARSHAVETOLDUSTHATTHEPROGRAMMEISVERYBUSY/INTENSE.SHOULDWEMAKETHEPROGRAMMELESSINTENSE?

“Ilovedhowitpushedmetopushmyself.Keepitasintense.”

“Itdoesnotnecessarilyneedtobelessintense,ratherdaysshouldeachincludesomeinteraction,sothatarenotinthesamesettingforawholeday.”

16respondentssaidtheITPsurpassedtheirexpectations,whichisveryhigh.

3

7

0

4

7

0 1 2 3 4 5 6 7 8

Yesdefinitely

Yesprobably

Don’tknow

Probablynot

Definitelynot

16|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

16 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

FIGURE15:DIDTHEITPPROGRAMMEMEETYOUREXPECTATIONS?

AllrespondentssaidtheydefinitelyfeltthattheBMgenuinelycaredfortheirwellbeing.

FIGURE16:DIDYOUFEELTHATTHEBMGENUINELYCAREDABOUTYOUANDYOURWELLBEING?

“Iwasreallyimpressedandmovedbyyourthoughtfularrangement.”

“Everythingwasverywellorganisedandtherewerenobadsurprises.”

“Youdidyourutmostbesttoensurethatwefeelcomfortable,answeredallthequestionsyouwereabletoandwereatalltimespatientwithus.”

“FirstbecausetheBMselectedwonderfulstaffcouldreadparticipantsinterests,thenthemuseumprovidedtheparticipantswithwaysofgainingknowledgewithentertainment.”

16

1

4

0

0

0 2 4 6 8 10 12 14 16 18

Itsurpassedmyexpectations

Itmetallofmyexpectations

Itmetmostofmyexpectations

Itmetonlymetafewofmyexpectations

Itdidnotmeetanyofmyexpectations

21

0

0

0

0 5 10 15 20

Yes,definitely

Yes,probably

Probablynot

Definitelynot

17|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

17 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

“Ifeltverywelllookedafter.SuchalovelyITPteam,wonderfulBMstaff,everyonewasveryhelpfulandmadeusfeelathome.”

“Thepeopleareallverykindandnice.”

“Atanytime,regardingeveryquestionorneed,theBMcolleagueswereatmydisposal,andverykindandhelpful.”

AllparticipantssaidtheyfelttheyhavearelationshipwiththeBM.Thisviewisexpressedstrongly.

FIGURE17:DOYOUFEELTHATYOUHAVEARELATIONSHIPWITHTHEBRITISHMUSEUM?

“IfeltverywelcomeintheBMandImadenewfriends.Inthesesixweeksprogramme,Ioftenrecognisedandsharedwithotherpeople,thesamepassionanddevotionforourjobandourvision.”

“IseefuturecollaborationsintheAfricaDepartmentandalsofeelthatIcancontactanyoftheprofessionalsanytimeonanyinquiry.”

“It'slikeahomeawayfromhome.I'llalwaysfeelwelcomehere.HappythatmymuseumandtheBMareworkingsocloselytogetherandlookforwardtothefuture.”

AllparticipantssaiditwasusefultohavecuratorsfromothercountriesontheITPprogramme.

“Certainlythemostimportantcharacteristicoftheinternationaltrainingprogramistheparticipantsfromdifferentcountriestoshareexperiencesandtoopentheprospectsofjointcooperationbetweenourdifferentmuseumsinthefuture.”

20

1

0

0

0 5 10 15 20

Yes,definitely

Yes,probably

Probablynot

Definitelynot

18|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

18 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

“itfeelsgreattobepartofsomethingbig,sharingtheexperienceandtheideaswasveryusefulbesidemakingnewfriends.”

“Itisdefinitelyusefultoexchangeideasandexperienceswithcolleaguesfromothercountrieswithdifferentculture,religion,customsetc.Thisisapreciouslessonoflife!”

“Itwasafantasticopportunitytoshareskillsandexperiences,andplanourfutureworktogether.”

“Wewereabletoexchangeideasandsharechallengesandwe'lldefinitelybeworkingtogetherinfuture.”

“IwassearchingforwhatiscommonbetweenpeoplebutIlearnedalsotorespectthehumandifferenceandIthinkwecancompletetheideasofeachother.”

“Sharingexperiencesiswhatwereallyneed.”

“Newperspectives,Newinsights.Newideas.Lotsoffun!”

“Networkingisthemostusefulthingintheprogramme!”

“Wearefriendsandwecanexchangeideas.”

FIGURE18:WASITUSEFULFORYOUTOHAVECURATORSFROMOTHERCOUNTRIESONTHEBMITPPROGRAMME?

Allrespondentsplantokeepintouchwithotherparticipants.

20

1

0

0

0 5 10 15 20

Yes,definitely

Yes,probably

Probablynot

Definitelynot

19|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

19 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

FIGURE19:DOYOUPLANTOKEEPINCONTACTWITHOTHERPARTICIPANTS?

“Friendshipisapricelesstreasure.SokeepingincontactwillbeITP’slegacy.”

“TheywereallwonderfulandIthinkweareallpartofsomethingimportant.”

ThemostpopularmethodsofcontactweretheblogandFacebookpage,althoughFacebookisbannedinChina.Commentswerethatparticipantshadalreadytakingtheinitiativeinmakingconnectionsandplanningprojects.

FIGURE20:HOWSHOULDTHEBMDOTOHELPYOUSTAYINCONTACTWITHYOURITPCOLLEAGUESANDDIALOGUEWITHPREVIOUSYEARS’PARTICIPANTS?WHICHOFTHESEWOULDYOUUSE?

20

1

0

0

0

0 5 10 15 20

Yes,definitely

Yes,probably

Someofthem

Probablynot

Definitelynot

14

14

4

0 2 4 6 8 10 12 14 16

BMITPBlog

BMITPFacebookpage

Linkedin

20|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

20 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

ANALYSISOFPARTICIPANTFEEDBACKAFTERTHEPARTNERMUSEUMPROGRAMMEINTRODUCTION

Wehaverepliesfrom20participants.

PREPARATION

Respondentsmainlysaidthepaperworkwasclear,helpful,sufficientlydetailed,andrelevanttothem.Thenumbergivingverypositivescoreswashigherthanforlastyear.However,commentspointedoutthatreferringparticipantstothepartnerwebsitesmeantthattheirbriefingwaspartlydependentonthequalityofthesewebsites,whichvaried.

FIGURE21:WHATDIDYOUTHINKOFTHEPAPERWORKABOUTYOURUKPARTNERMUSEUMSENTBEFOREYOUTRAVELLEDTOTHEUK?

“WhilethelinkstothewebsiteoftheMuseumsprovidedanorientation,itwouldhavebeenusefulifwehadbeengivena'whattoexpect'documentbasedonwhathadbeenorganisedatthepartnermuseumsinthepreviousyears.Asmostofthescheduleturnedouttobequitelooselyplanned,wecouldhavemadesuggestionsearlieronaboutareasofourinterest,givingthepartnermuseumtimetoplansessionstocatertoourinterests.”

Overall,thepackcontainedtheinformationtheparticipantsneeded.

11

9

7

9

1

3

2

3

2

0

3

1

1

1

0

0 5 10 15

Clear

Helpful

Sufficientlydetailed

Relevanttoyou

Yes,definitely

Yes,probably

Mixed

Probablynot

Definitelynot

Didn’treceiveanypaperworkbeforethevisit

21|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

21 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

FIGURE22:DIDTHEINTRODUCTORYPACKCONTAINALLTHEINFORMATIONYOUNEEDEDBEFOREYOUARRIVED?

TwoparticipantswerenothappywiththeUKpartnermuseumallocatedtothem.Theissuewiththefirstwasalackofstructureandinstruction,andpoormatchwiththetrainees’specificinterests.Theissuewiththesecondwasapparentlackofplanningandunwelcomingimpression,butalsoperhapsbecausetheyhadaskedtogosomewhereelseandmighthavestartedwithanassumptionthatitwouldn’tbegood(cognitivedissonanceheuristic).

FIGURE23:WEREYOUHAPPYWITHTHEUKPARTNERMUSEUMWEALLOCATEDTOYOU?

“Whiletheexperiencewasinterestingatapersonallevel,notmanyofthesessionscomplementedtheareasIworkinprofessionally.Wespentalotoftimevisitingmanyofthesitemuseumsbutweremostlyleftfreetoexplorethemourselvesratherthanhavingamemberofstaffinteractwithusaboutitsworkings.Also(maybeduetolackofavailabilityof

9

6

2

2

0 2 4 6 8 10

Yes,definitely

Yes,probably

Probablynot

Definitelynot

15

2

1

1

0 2 4 6 8 10 12 14 16

Yes,definitely

Yes,probably

Probablynot

Definitelynot

22|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

22 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

otherstaff)alotofthefocuswasoneducationandpublicprogrammesandnotsomuchinareasIwouldhavefounduseful.”

“Atthemuseumwewereeventoldthatwecancomeforthesessionsthenextdaybutwereallydon'thaveto.Couldsomeoneexplainmewhatthatmeans?”

“ThemuseumwasagoodopportunitytolearnespeciallyafterrenovationandIlearntfromdesignershowtopreparefornewexhibitionandalsotheeducationdepartmentprovidedmewithalldetailsabouteducationprograms.”

Fourparticipantsdidnotunderstandwhythismuseumhadbeenselectedforthem,whichislowerthanforlastyear.

FIGURE24:WASITCLEARTOYOUWHYTHISMUSEUMHADBEENSELECTEDFORYOU?

“IwouldliketothankstheITPstaffforselectingthismuseum.Themuseumwasveryusefulformyresearchtopicandtheideaofmuseumthemesclosetomymuseum.”

“Iamaheritageprofessional:mymastersisaboutlocalmuseums’impactinEgyptandtheUKpartnermuseummetmyneedsandinterests.”

“Itwasmywishtovisitthemuseum-anditfulfiledallmyexpectations.”

TRAININGPROGRAMMEATTHEUKPARTNERMUSEUM

Apartfromthetworespondentsmentionedabove,participantsmainlydescribedthepartnermuseums’trainingprogrammesasgenerallyinspiring,clear,well-organisedanduseful,sufficientlydetailed,withscopeforimprovementonpracticalityandrelevance.

12

4

3

1

0 2 4 6 8 10 12 14

Yes,definitely

Yes,probably

Probablynot

Definitelynot

23|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

23 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

FIGURE25:WHATDIDYOUTHINKOFTHETRAININGPROGRAMMEATTHEUKPARTNERMUSEUM?

“TheprogrammewasnotasintensiveasLondon's,howevertherewasalotoffreetimeduringthedaywhichIfeltcouldhavebeenbetterutilisedwithmaybeapracticalsession.”

“WhilesomesessionsthatwereconductedbystaffwhomayhaveworkedwiththeITPinthepastwereinformativeandwellstructured,someofthesessionswerenotplannedproperlyandthestaffdidn'tseempreparedtomeetusandconductsessions.”

“ColleaguesfrommuseumhaveasimilarapproachtothisprogrammeasTheBritishMuseum,soitwasgreatopportunitytocompareitinadifferentcontext.”

“VeryusefulanddynamicprogrammetheygavemeallinformationandmorethatIwanted,improvedmyknowledgeaboutmuseumworkingandstaffresponsibility.Theysharedwithmetheproblemsthatthemuseumfaceandhowtheydealwiththem.”

Participantswereaskedwhichpartsoftheprogrammeweremostusefultothem.Responseswere:

§ All.

§ Storage.

§ Fundraising.

§ Education.

§ Exhibitions.

§ Sessionsofcateringfordisabledvisitors.

§ Marketing.

§ Visitstootherexhibitions.

15

14

14

13

13

11

11

3

3

2

3

2

4

3

1

2

4

3

4

3

2

0

0

0

0

1

0 5 10 15

Inspiring

Clear

Wellorganised

Useful

Sufficientlydetailed

Sufficientlypractical

Relevanttoyou

Yes,definitely Yes,probably Mixed Probablynot Definitelynot

24|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

24 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

“Allofthesessionswereamazing,especiallythelibrarytime.”

Participantswereaskedwhichpartsoftheprogrammewereleastusefultothem.Elevensaidnothing.Answerswere:

§ Collectionsdocumentation.

§ Conversation.

§ Photographicstudio.

Respondentswereaskedhow,ifatall,theUKPartnerMuseumshouldchangeitsprogrammefornextyear.Responseswere(minimal):

§ Visitingmoredifferentmuseums.

§ Alongerplacement.

§ Travelbytrainratherthancar.

§ Morepracticalandcustomisedsessions.

‘IfthePartnerMuseumcouldtakeintoaccountthespecificareasofinterestoftheITPparticipantsandarrangesessionsaccordingly.Theparticipantsgroupcouldalwayssplitupandattenddifferentsessionsifthescheduleistootighttoaccommodateallthesessions.”

ACCOMMODATION

Participantsthoughttheaccommodationwascleanandcomfortable,convenientquiet.Scoreswerehigherthanpreviousyears.

FIGURE26:WHATDIDYOUTHINKOFYOURACCOMMODATION?

“Itwasverynearthemuseumandverycomfortable.”

20

19

19

16

0

0

0

0

0

3

0

0

0

0 5 10 15

Clean

Comfortable

Aconvenientlocation

Sufficientlyquiet

Yes,definitely Yes,probably Mixed Probablynot Definitelynot

25|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

25 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

19participantsthoughttheaccommodationshouldbeusedagain.

FIGURE27:SHOULDTHEPARTNERMUSEUMUSETHISACCOMMODATIONFORFUTURESTUDENTS?

OVERALLVIEWS

Thepartnermuseumprogrammemetorexceededtheexpectationsofnineparticipants,andmetmostoftheexpectationsofeightparticipants.

FIGURE28:DIDTHEPROGRAMMEATTHEPARTNERMUSEUMMEETYOUREXPECTATIONS?

Allexceptoneoftherespondentssaidtheprogrammeusedtheirtimewell.

18

1

1

0

0 5 10 15 20

Yes,definitely

Yes,probably

Probablynot

Definitelynot

7

2

8

1

2

0 1 2 3 4 5 6 7 8 9

Itsurpassedmyexpectations

Itmetallofmyexpectations

Itmetmostofmyexpectations

Itmetonlymetafewofmyexpectations

Itdidnotmeetanyofmyexpectations

26|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

26 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

FIGURE29:OVERALL,DIDTHEPROGRAMMEATTHEPARTNERMUSEUMUSEYOURTIMEWELL?

“Yes,wehave20sessions,butalsoenoughtimetovisitMuseumandexplorethecity.”

“Yes,theydividedthetime:partformyresearch,andpartfordisplaydiscussionandseeingandpartforvisitingarchiveandstoreroomsandalsovisitingothermuseums.”

18ofthe20participantsfelttheyhavearelationshipwiththepartnermuseum.

FIGURE30:DOYOUFEELTHATYOUHAVEARELATIONSHIPWITHTHEPARTNERMUSEUM?

“Iamsurethatwewillcontinueourcontact,andhopefullycollaborateinthefuture.”

“OurmuseumwantstobuildamuseumsystemaboutcoinsandmyPartnerMuseumisagoodexample.”

13

6

0

1

0 2 4 6 8 10 12 14

Yes,definitely

Yes,probably

Probablynot

Definitelynot

16

2

1

1

0 2 4 6 8 10 12 14 16 18

Yes,definitely

Yes,probably

Probablynot

Definitelynot

27|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

27 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

Allexceptoneoftheparticipantsfeltthatthepartnermuseumgenuinelycaredaboutthemandtheirwellbeing.

FIGURE31:DIDYOUFEELTHATTHEPARTNERMUSEUMGENUINELYCAREDABOUTYOUANDYOURWELLBEING?

“Everywherewegointhemuseum,wehadsomeonewithusgivinginformationandtransferringknowledge.”

“Nowordscanexpressmyfeelingstheyareanicepeopleindeed.”

“MyPartnerMuseumprovidedmeandmyteamwiththerightfacilitator,theperfectaccommodationandflexibleschedule.”

“IfeltlikeamemberofthisMuseum.”

16

3

0

1

0 2 4 6 8 10 12 14 16 18

Yes,definitely

Yes,probably

Probablynot

Definitelynot

28|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

28 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

ANALYSISOFFEEDBACKFROMPARTNERSINTRODUCTION

Wehadeightresponses.

ORGANISATION

AllrespondentssaidtheobjectivesofITPareclear,importantandrelevant.

FIGURE32:WHATDOYOUTHINKABOUTTHEOBJECTIVESOFITP?

“Intermsofbroadlyengagingwiththesector,partnershipsandlearningobjectivesitfitsperfectly,butwouldbewrongtosaythatitisabsolutelycriticaltousasalocalauthorityorganisationthatprimarilyfocusesonlocaldelivery.”

“EspeciallyasManchesterMuseumisworkingcloselywiththeBMonanewSouthAsiagallery,theITPhasincreasedinrelevanceforus.”

“Itisaveryimportantprogramme,andwegainalotfromiteachyear.”

Allrespondentsaidthepaperworkwashelpful,sufficientlydetailedandrelevant.Onerespondentsaidthepaperworkwasnotentirelyclear,buttheydidn’texplainwhattheymeant.

4

8

3

4

0

5

0

0

0

0 1 2 3 4 5 6 7 8

Clear

Important

Relevanttoyou/yourorganisation

Yes,definitely Yes,probably Mixed Probablynot Definitelynot Don’tknow

29|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

29 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

FIGURE33:WHATDIDYOUTHINKOFTHEPAPERWORKSENTBYITCBEFOREYOURPARTICIPANTARRIVED:WASIT:

Allrespondentssaidtheywerehappywiththechoiceofparticipant.

FIGURE34:WEREYOUHAPPYWITHTHECHOICEOFPARTICIPANT?

“Theywereaverygoodteamwhoworkedwelltogetherandgotonwell,anddidthingstogetheroutsideformaltrainingwithoutbeingtiedtoeachother-sotheysawalotinthearea,togetherorindividually.Allveryself-sufficientandwellorganised.”

Therationaleforthechoicewasclearinsevenoftheeightcases.

6

8

5

7

1

0

3

1

1

0

0

0

0

0

0

0 1 2 3 4 5 6 7 8

Clear

Helpful

Sufficientlydetailed

Relevanttoyou

Yes,definitely

Yes,probably

Mixed

Probablynot

Definitelynot

Didn’treceiveanypaperworkbeforethevisit

8

0

0

0

0 1 2 3 4 5 6 7 8 9

Yes,definitely

Yes,probably

Probablynot

Definitelynot

30|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

30 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

FIGURE35:WASITCLEARTOYOUWHYTHISPARTICIPANTHADBEENSELECTEDFORYOU?

“Theparticipant'sinterestswereaverygoodfitforus.”

“Alltheparticipantswereagoodfit.Butitwasnotentirelyclearwhytheyhadchosenus.”

“Wearealittleunclearontheselectionprocess,althoughtherewerenoissueswithitthisyear.”

AllrespondentssaidtheBMgavethemenoughsupport.

FIGURE36:DIDYOUTHINKTHATTHESUPPORTTHEBMGAVEYOURORGANISATIONTOPREPARETHEPARTNERPROGRAMMEWASSUFFICIENT?

“Wereallyjustneedtoknowwho'scoming,whenandwhatanyspecificinterestsmightbe.”

1

6

1

0

0 1 2 3 4 5 6 7

Yes,definitely

Yes,probably

Probablynot

Definitelynot

7

1

0

0

0 1 2 3 4 5 6 7 8

Yes,definitely

Yes,probably

Probablynot

Definitelynot

31|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

31 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

“ItworkedreallywellhavingsomeonefromtheBMwiththeparticipants.”

“Ithinknowitissemi-automatic,withtweakseachyear.Themainthingweneedistheprofileandanyinformationontheparticipantstosettheprogramme,plusknowingwhattripsthewholegroupwillbetakenonsowedon'tduplicate.”

Thereweremixedviewsontheintroductoryday.Onecommentwasthatapartnerdidn’trealisetheycouldattendthepresentationsandsogotlessoutofthedaythanmightotherwisehavebeenthecase.

FIGURE37:WHATDIDYOUTHINKOFTHEINTRODUCTORYDAYATTHEBM,WHEREYOUMETTHEPARTICIPANTS?WASIT:

ENGAGEMENT

Fouroftheparticipantscontactedthemuseumbeforetheplacement.Tworespondentsmissedoutthequestion,presumablybecausetheydon’tknow.

5

5

3

5

0

0

2

0

2

1

1

1

0

0

0

0 1 2 3 4 5 6 7 8

Wellorganised

Useful

Enjoyable

Relevanttoyou

Yes,definitely Yes,probably Mixed Probablynot Definitelynot

32|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

32 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

FIGURE38:DIDPARTICIPANTSCONTACTYOUBEFORECOMINGTOTHEPARTNERMUSEUM?

Allrespondentssaidtheparticipantsfullyengagedwiththeprogramme.

FIGURE39:DIDPARTICIPANTSENGAGEFULLYWITHTHEPROGRAMME?

Sevenoftheeightrespondentssaidthatparticipantsseemedabletoabsorbtheinformationgiven.Thecaveatsarethatparticipantsaretired,especiallyiftheirEnglishlanguageskillsareweak.

“Weshowandtellalot,theycan'tpossiblyretainitall.”

“ParticipantsaretiredwhentheyarriveatthepartnermuseumfollowingaverybusyprogrammeinLondon,andsometimesfinditdifficultespeciallywhenusingasecondlanguage.”

4

2

0 1 2 3 4 5 6 7 8

Yes

No

7

1

0

0

0 1 2 3 4 5 6 7 8

Yes,definitely

Yes,probably

Probablynot

Definitelynot

33|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

33 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

“Learningfrompastyears,webuiltinmorefreetimeweretheycouldeitherworkorvisitothermuseums.Wecutthenumberofsessionswithstaffandmanywereinformalratherthanalecture.Thisisanongoingexperimentaboutwhatworksfortheparticipants.”

FIGURE40:DIDYOUFEELPARTICIPANTSWEREABLETOABSORBALLTHEINFORMATIONGIVEN?

Allrespondentssaidtherewasagoodworkingrelationshipbetweenparticipantsandstaff.

FIGURE41:WASTHEREAGOODWORKINGRELATIONSHIPBETWEENPARTICIPANTSANDSTAFF?

“Everyonegotonwellandsomegenuinefriendshipsweremade.”

2

5

1

0

0 1 2 3 4 5 6

Yes,definitely

Yes,probably

Probablynot

Definitelynot

7

0

0

0

0 1 2 3 4 5 6 7 8

Yes,definitely

Yes,probably

Probablynot

Definitelynot

34|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

34 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

ACCOMMODATION

Noneoftherespondentshadbookedparticipant’saccommodation.

Fivewouldbewillingtodosonextyear.

FIGURE42:WOULDYOUBEWILLINGTOBOOKPARTICIPANTS’ACCOMMODATIONNEXTYEAR?

Everyonesaidtheywerehappywitharrangementsforaccommodationthisyear.TwopartnerssaidhavingtheBMmakethebookingwaseasierbecauseofthecomplicationsoftheiradministrativeprocedures.

OVERALLVIEWS

RespondentssaidthestrengthsoftheITPthisyearwere:

§ StrongorganisationfromtheBM.

§ HavingaBMreptohelpwithpastoralcareandalsotopayforcostsliketravelcards.

§ HavingsufficientinformationfromtheBMtotailortheprogrammetotheparticipant’sspecificinterests.

§ ThestrongEnglishspeaking/listeningskillsofparticipants.

§ HavingaBMphotographertocapturetheexperience.

§ Thecommitmentoftheparticipants,whoseemedtohaveaclearideaofhowtheprogrammecouldhelpthem.

5

3

0 1 2 3 4 5 6

Yes

No

35|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

35 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

“Thestrengthiswonderfulandinterestedparticipantswhoareeagertofindoutabouthostsandhappytosharetheirownbackgroundsandpractices.”

TheweaknessesoftheITPthisyearwere:

§ Communicationabouttheintroductoryevent.

§ Onlyhavingoneparticipantbecauseofvisaproblems.

§ Limitationsonthestaffmemberswhocouldbeinvolved,inpartbecauseofthetiminginAugust.

§ Thatparticipantsaretiredwhentheyarrive.

§ ThatparticipantswereworkingonRoom3projectsduringtheirfreetimeinsteadofsightseeing.

AllpartnerssaidITPexceededormetalltheirexpectations.

FIGURE43:DIDTHEITPPROGRAMMEMEETYOUREXPECTATIONS?

AllpartnersdefinitelyfeeltheyhavearelationshipwiththeBM.

2

6

0

0

0

0 1 2 3 4 5 6 7

Itsurpassedmyexpectations

Itmetallofmyexpectations

Itmetmostofmyexpectations

Itmetonlymetafewofmyexpectations

Itdidnotmeetanyofmyexpectations

36|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

36 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

FIGURE44:DOYOUFEELTHATYOUANDYOURINSTITUTIONHAVEARELATIONSHIPWITHTHEBRITISHMUSEUM?

PartnerswereaskedwhattheITPmeanstotheirorganisation.AnswersemphasisedthevalueofworkingwiththeBMforinternationallearning,connectivityandfriendshipaspartofunderstandingspecificcollections,comparingpracticesandreinforcingthevaluesofthemuseums.

“Anopportunitytomeetandsharepracticewithmuseumprofessionalsfromaroundtheworld.”

“Themuseumisdelightedtobepartofadevelopingnetworkofcolleaguesaroundtheworldwhoareengagedinallaspectsofmuseumwork,especiallyinplacessuchasEgyptwherethemuseumisactiveinfieldworkandresearch.”

“Itisawayforustodevelopinternationalcontactsandshareskills(andmakefriends!).”

“Wevaluetheopportunitytomeetcolleaguesfromaroundtheworldinawaythatallowsustogettoknowthemandcompareandcontrastourworkingpracticessomutuallyenhanceourexperience.”

“It'sagreatopportunitytobeconnectedtoworld-widenetworkofemergingmuseumprofessionalswhoarehoningtheirpracticesinrelationtotheirownbackgrounds.It'sgreattobelinkedtotheBMandtobepartofthedevelopmentoftheprogramme,particularlyITPplus.”

“WeviewtheITPasanimportanteventinthemuseum'scalendar.ItisanopportunitytoengagewithinternationalcolleaguesandworldwideheritageissueswhilstreaffirmingourrelationshipwiththeBritishMuseumwhichisveryimportanttous.”

8

0

0

0

0 1 2 3 4 5 6 7 8

Yes,definitely

Yes,probably

Probablynot

Definitelynot

37|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

37 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

“Aninternationaldimensionthatremindsuswhywedowhatwedo.Thespiritofcooperationisfeltparticularlystronglyinthecurrentpoliticalclimate.”

“It'sanopportunitytonetworkwithawiderangeofcolleagues,morethanwecouldsetupourselves,andanimportantpartnershipwiththeBM.Itcreatesongoinglinksthatwecantapintoforadvicefromcolleagues(e.g.I'llbeaskingNtombiaboutourSouthAfricancollection)andIhopeourgroupsfeeltheycancomebacktousifneeded.”

“IbelievethattheITPprogrammeisgrowinginimportanceandrelevance.Inaworldthatisincreasinglydominatedbydivision,itisincreasinglyvitalthatmuseumsandculturalorganisationslookforwaystoconnect,sharepracticesandextenddialogue.TheITPwascreatedtostimulateinternationalunderstandingviaculturalconnections.Thisisevenmoreimportantnow.”

38|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

38 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

ANALYSISOFFEEDBACKFROMDEPARTMENTALREPRESENTATIVESINTRODUCTION

Therewere13representatives,sevenofwhomrespondedtooursurvey:twofromAsia,onefromAES,onefromGreeceandRome,onefromMiddleEastandtwofromtheCoinsandMedalsdepartment.

MONTHLYMEETINGS

Scoreswerehigherthanforlastyear.Allrespondentssaidmonthlymeetingswerewell-organised,useful,necessaryandnecessary.Therewasonecommentaboutattendancebeingpoor,whichislowerthanforlastyear.

FIGURE45:WHATDOYOUTHINKOFTHEMONTHLYMEETINGS?

“UnfortunatelyIwasnotabletoattendmanyofthemonthlymeetingsastheycoincidedwithothercommitmentsthatIcouldnotreschedule.ButIhadacolleagueattendandreportbacksoIcouldbeawareofwhatwasdiscussed.”

“Themonthlymeetingsarebothnecessaryandusefulbutnot,unfortunately,aswellattendedastheyshouldbe.”

“Itwasmyfirsttime,sotheywereessential.”

“Perhapstheminutescouldbesentaroundaweekorsobeforethemeetings,justsothatwecanbetterprepareforthem?”

5

3

5

4

3

4

3

4

0

1

0

0

0

0

0

0 1 2 3 4 5 6 7 8

Wellorganised

Agooduseofyourtime

Useful

Necessary

Yes,definitely Yes,probably Mixed Probablynot Definitelynot

39|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

39 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

ROLE

Scoresontherolewerealsobroadlypositive.Commentswerethatthetimingconcentratestheburdenandthatsomeoftheguidanceshouldbewrittendowninahandbook.Therewasalsoasuggestionthatdepartmentalrepsshouldhaveevenmorecontroloverparticipantselectionthantheyalreadyhave.

FIGURE46:WHATDOYOUTHINKOFTHEROLEOFDEPARTMENTALREP?

‘Itisabitfrustratingthatthedept.repdoesnothaveanysayinwhoiscoming,yetwehavetodoallthework.”

“Whileeverybodyiswillingtoparticipateinsharingthehostingofourdepartmentaldelegates,theunavoidabletimingoftheITPeventoverJulyandAugust,inevitablytakesplacewherethereisalotofstaffleave.ThereforetheITPfacilitationfallsupontheshouldersofasmallernumberofstaffthanmightotherwisebethecase.”

“PerhapsitmightbeusefultodesignsomekindofDeptRepHandbookfornewstarters-nothingtoocomplicated,butjustsomethingtohelpthemfindtheirfeetandtosaywhat'sexpectedofthem?”

Theresponsesoneaseofgettingpeopleinvolvedwereroughlyaspositiveaslastyear,althoughnoonesaiditwasveryeasy.Commentswerethatnoonevolunteers,butwhenaskedtheyhelp;andthatthereisplentyoftimetoplan.

3

3

5

4

4

3

2

1

1

2

1

2

0

0

1

0 1 2 3 4 5 6 7 8

Clear(e.g.responsibilitieswellexplained)

Enjoyable

Areasonableamountofwork

UsefultotheindividualRep

Yes,definitely Yes,probably Mixed Probablynot Definitelynot

40|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

40 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

FIGURE47:ISITEASYORDIFFICULTTOGETOTHERPEOPLETOHELPDELIVERTHEPARTICIPANT’SPLACEMENTINTHEDEPARTMENT?

RespondentswereaskedwhetherITPcoulddoanythingtomakeiteasiertogetotherpeopleinthedepartmenttohelpdelivertheplacement.Theonlycommentwasthattheyshouldseethepositiveresponsesfromparticipants.

STRUCTURE

Aswithlastyear,allbutonerespondentsaidthedepartmentalprogrammesworkbetteriftightlystructuredinadvance.Commentswerestructurewasessentialtohelpthedepartmentsplan.

FIGURE48:DOYOUTHINKTHEDEPARTMENTALPROGRAMMESWORKBETTERIFTHEYARETIGHTLYORLOOSELYSTRUCTURED?

0

6

2

0

0

0 1 2 3 4 5 6 7

Veryeasy

Easy

Mixed

Difficult

Verydifficult

6

1

0

1

0

0 1 2 3 4 5 6 7

Theprogrammeworksdefinitelyworksbetterifplannedandstructuredinadvance

Theprogrammeprobablyworksbetterifplannedandstructuredinadvance

Don’tknow/mixed

Theprogrammeprobablyworksbetteriffluidandputtogetherwhentheparticipants

arethereTheprogrammedefinitelyworksbetterif

fluidandputtogetherwhentheparticipantsarethere

41|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

41 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

“Staffmembershavetobooksessionsininadvance.”

“Westillneedtoallowacertainlevelofflexibilitytoallowforparticipants'personalinterests.”

“ItismyexperiencethattheIPTdelegatespreferalooseprogrammeandindeedwhentheeventsarehighquality,suchasCeleste'saccompanyingthedelegatestoGreenwichortheannualexpeditiontoBuckinghamPalace.FewereventsisbetterbecauseitprovidesopportunityfordiscoveringLondon”

“IthinkitisVERYhelpfultohavethestructure.”

“itisalwaysbetterifstructuredinadvance-eachyeartheparticipantshavedifferentexpectations(withthelibraryetc.)andsoit'simpossibletomeettheirpreciseneedseveryyear.”

OUTCOMES

RespondentswereaskediftheyortheirdepartmenthadanyplansforfutureprojectsorcontactwithformerITPparticipants.

“Acoupleofresearchproposalsforcollaborationsareintheplanning,buttooearlytocommentuponyet.”

“WehavenothadgoodluckinthisrespectandourplanningofparticipationintwoseparateprojectswiththeKocfoundationhave,fordifferentreasons,fallenthrough.Nevertheless,overallourfriendshipsmadethroughtheITParelong-lastingandsubstantial.”

“Ihavealong-termrelationshipwithChinaNumismaticMuseum.ITPshouldenhanceit.”

“I'dliketoorganiseanITP+projectforaCeramicsWorkshopinSudan.”

RespondentswereaskedwhethertheexperienceofbeingaDepartmentalRephadbeenofanyusetotheminanyotherway.Respondentsmentionedlearning,skillsandcontacts.

“It'sagreatwayofbuildingrelationshipwithothermuseumsandlearnhowtheinstitutionsworkdifferently.Alsoitpromotesthefuturecooperation.”

“Ifindtheexperienceveryusefulinmanyways:contacts,exchangeofinformation,collaboration.”

“WearecommittedtolegacyinourITPfriendshipsandcontinuewithseveralofourdelegatestomaintaincreativecontact”

“Meetingwonderfulpeopleandbeinginvolvedinatrulyglobalproject.”

42|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

42 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

“Absolutelyyes-makingimportantinternationalcontactsanddevelopingmytimemanagementskillsespecially.”

THEFUTURE

SixoftheeightwouldconsiderbeingaDepartmentalRepnextyear.OnesaidtheywouldbeawaynextsummerandanothersaidtheywouldbeleavingtheBM.

“IholdtheITPinsuchhighregardthatIamreluctanttodelegateitexcepttothemostenergeticandtrustedcolleagues.”

43|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

43 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

ANALYSISOFFEEDBACKFROMSPEAKERSANDFACILITATORSINTRODUCTION

Wehad30respondents,whichisroughlyhalfofthespeakers/facilitators.

BACKGROUND

Respondentscomefrom18departments.

FIGURE49:DEPARTMENT

43%havenotpreviouslyrunasessionforITP.

2

1

1

1

1

1

1

5

2

1

1

2

1

4

1

1

3

1

0 1 2 3 4 5 6

AncientEgyptandSudan

Africa,OceaniaandtheAmericas

Asia

Britain,EuropeandPrehistory

Ceramics,GlassandMetals

CoinsandMedals

Collections

Conservation

Development

Directorate

GreeceandRome

HumanResources

InternationalEngagement

LearningandNationalPartnerships

MiddleEast

Photography

Science

ZayedNationalMuseumProject

44|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

44 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

FIGURE50:ISTHISTHEFIRSTTIMEYOUHAVERUNTHISSESSIONFORITPPARTICIPANTS?

Allrespondentssaidtheyenjoyedrunningthesession.

FIGURE51:DIDYOUENJOYRUNNINGTHISSESSION?

ORGANISATION

AllexceptonpersonsaidtheyknewenoughaboutparticipantsandITPinadvance.Acouplecommentedthattheycouldn’ttailorthecontenttotheparticipants,andsodidn’tneedinformationontheirspecificinterests.

“IreceivedsomeinformationfromEmmaonthemorningofthe18th.Itwouldhavebeengreattobeabletoaccessasummaryoftheparticipant'sbackgroundandwhichdepartmenttheyarebasedwith.”

43%

57%

0% 10% 20% 30% 40% 50% 60%

Yes

No

87%

13%

0%

0%

0%

0% 20% 40% 60% 80% 100%

Yes,definitely

Yes,probably

Mixed

Probablynot

Definitelynot

45|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

45 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

“I'msorryImissedthereception-itwouldhavebeengoodtomeetthemthere-myfaultthatIdidn't”!

“Werunageneralsessionanddiscussion,butwedonothavetimetotailorittotheirparticularinterests.Someparticipantsasktocomeagainwhichisusefultoexchangeinformationandfurtherdiscussion.”

“ForwhatIwasdoing,Ididn'tneedtoknowmuchaboutthem.”

FIGURE52:DIDYOUKNOWENOUGHABOUTTHEPARTICIPANTSANDTHEITPINADVANCE?

28ofthe30respondentssaidtheyknewwhatwasexpectedofthem.Thegapwasinunderstandingwhatotherspeakerswouldbesaying.

FIGURE53:DIDYOUKNOWWHATWASEXPECTEDOFYOUANDYOURSESSION?

40%

53%

3%

3%

0%

0% 10% 20% 30% 40% 50% 60%

Yes,definitely

Yes,probably

Mixed/don’tknow

Probablynot

Definitelynot

73%

20%

7%

0%

0%

0% 10% 20% 30% 40% 50% 60% 70% 80%

Yes,definitely

Yes,probably

Mixed/don’tknow

Probablynot

Definitelynot

46|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

46 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

‘Iunderstoodwhatwasexpectedformysession,howeverIwouldhavelikemoredetailsaboutwhattheothertraineronthepanelwasgoingtodeliver,asthereendedupbeingsomeoverlapincontent.”

“Guidanceonhowtomakeitappropriatefordifferentculturesmightbeuseful.”

28ofthe30respondentssaidthelocationworked.

FIGURE54:DIDTHELOCATIONOFYOURSESSIONWORKFORYOU?

Allexceptoneoftherespondentssaidtheparticipantsseemedeasytoengage.

FIGURE55:WERETHEPARTICIPANTSEASYTOENGAGE?

“Theyseemedveryinterestedandaskedrelevantquestions.”

80%

13%

3%

3%

0%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

Yes,definitely

Yes,probably

Mixed/don’tknow

Probablynot

Definitelynot

69%

28%

3%

0%

0%

0% 10% 20% 30% 40% 50% 60% 70% 80%

Yes,definitely

Yes,probably

Mixed/don’tknow

Probablynot

Definitelynot

47|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

47 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

“Wespenttoolittletimewiththedelegatesasawholetobeabletojudgebutourrelationshipwiththedepartmentalguestdelegateswaseverythingthatitshouldbe.”

“Oneparticipanthadtobeaskedtwicenottotouchobjects.”

FIGURE56:DIDYOUHAVEENOUGHTIMEFORTHESESSION?

AllrespondentswhoexpressedanopinionsaidthatITPprovidedeverythingtheyneeded.

FIGURE57:DIDTHEITPPROVIDEYOUWITHEVERYTHINGYOUNEEDEDTORUNTHISSESSION?

POTENTIALCHANGES

90%ofrespondentswerehappywiththelevelofinteractiontheywereabletoprovideintheirsession.65%describedthesessionasincludinginteraction.

53%

33%

7%

7%

0%

0% 10% 20% 30% 40% 50% 60%

Yes,definitely

Yes,probably

Mixed/don’tknow

Probablynot

Definitelynot

80%

17%

3%

0%

0%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

Yes,definitely

Yes,probably

Mixed/don’tknow

Probablynot

Definitelynot

48|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

48 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

FIGURE58:WASYOURSESSIONPURELYAPRESENTATION,ORWERETHEREINTERACTIVEELEMENTSI.E.,TOURS,PRACTICALS,GROUPSESSIONS?WEREYOUHAPPYWITHHOWTHISWORKED?

“Iwashappywithapresentationbutsomethingcouldbeadded-avisittoahandsondesk.Thiscouldbehardwithalargegroupthough.”

“ButifyouwantmetodomoreinteractionIcan(theinteractionIdidwastoaskthemquestions).”

Speakerswereaskedwhattheywoulddodifferently.Commentswere:

§ Relatemoretotheparticipants’countries.“IthinktheModernWorldWorkshopwentperfectly;Iwouldliketodevelopitfurther.PerhapsdedicatemoretimeawayfromBritishMuseumobjectssotheycanspendmoretimeonthesecondchallenge-"whatstoriesfromyourhomecountrywouldyouliketheBMtotell?"

§ Moreinformationontheotherspeakers.“Itwouldhavebeenusefultohavemoredetailedinformationaboutthecontentoftheotherpresenter/sforthesession,toavoidoverlapandrepetition.”

§ Moreinformationontheparticipants.“Asummaryofthedelegates(withessentialinfoonly)wouldbehelpfulattheverybeginningofthecoursetocirculateamongstcolleaguessothattheybetterknowhowto'pitch'theirtours.IntheendIendedupsendingalinktotheITPparticipantsfolderandwillgladlydothisagainifthat'sthemostefficientway.”“Itwouldbeusefultoknowinadvancehowmanyoftheparticipantsworkinmuseums/organisationsthatneedtofundraise.ItwouldalsobeusefultoknowfromtheparticipantsifthesessionshouldlookathowtofundraisemoregenerallyratherthanhowtheBritishMuseumfundraises-e.g.dotheywantpracticaladviceonhowtoapproachfundraisingintheirownorganisations.”

§ Changetheorder.“Asthetopicofmypresentationwas'preparationanddeliveryofanexhibitionattheBM'andastheparticipantshadtoworkonanexhibitionproposal,it

31%

3%

55%

10%

0% 10% 20% 30% 40% 50% 60%

Purelypresentationandhappywithit

Purelypresentationandwouldhavemoreinteractionnexttime

Includedinteractionandhappywithit

Includedinteractionandwouldincludemoreordifferentinteractionnexttime

49|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

49 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

wouldhavebeengoodandusefulforthemtohavethissessionatthebeginningofthetrainingratherthanattheend.”

§ Havemorewholegroupsessions.“Largergroupsallowformoreofadiscussion.”

§ Feedback.“Itwouldbehelpfultoknowwhattheparticipantsfounduseful,andwhatlessso,toensureanyfuturesessionsareadaptedaccordingly.”

§ Nothing.“We'vebeendoinglabtoursforthisforsolongIthinkitisprettystreamlinednow.”

§ Longersession.“Moretimeformysessionastherewasalottogetthroughandmostpeople'sfirstlanguagewasnotEnglish.”

50|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

50 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

CONCLUSION

Trainingisaninherentlydifficultactivitytoorganisebecause:

§ Thevalueofthetrainingdependsontherecruitmentofpeoplewiththeappropriatelanguageskills,motivationandknowledgetomatchthelearningoffer.

§ Peopledifferintheirlearningstylesandpreferences.Trainingcouldbedescribedasagroupactivityforanindividualandhighlypersonalactivity.Sometimestraineeshaveunreasonableexpectationsabouttheextenttowhichtrainingcanmeettheirspecificneeds.

§ Someaspectsofdeliveryareoutsidethecontrolofthetrainingprovider.Thisisespeciallythecaseforplacements,suchasthepartnerprogramme.Itisalsotrueforpresenters.Sometimesaspeakerwillagreetotalkononesubjectandthendecidetospeakonanother,whichcanresultinduplicationbetweenspeakers.

§ Deliveringtrainingrequiresamixofdifferentskills.Highlyexpertpeopledifferintheirpresentationskillsanditisnoteasytoaskaveryseniorpersontoattendapublicspeakingcourse.

§ Otheraspectsofdeliveryaredependentongoodwillandcapacity.Thiscouldbesaidtoapplytothedepartmentalprogramme.

§ Aswithotherprogrammes,satisfactionisrelativetoexpectations.ITPhasapotentialchallengethattheBMprogrammeissowellorganisedthatitmightsetupunreasonableexpectationsforthepartnermuseums.

§ Eachyearisdifferentbecausethespecialqualitiesofindividualtrainees.Vigilanceandresponsivenessarenecessarytomaintainhighstandards.

§ Traineesmightnotbethebestjudgeofwhatisuseful.Understandingtherelevanceofsubjectsuchascommunityengagementisalearningobjectiveinitself.

§ Enjoymentisnotthesameaseffectiveness.Sometrainingistiringanddifficult,withitsvalueonlyclearinthemediumtolongtime.

ThisevaluationsuggeststhatITPhasreachedalevelwhereorganisationalissuesareaswellmanagedaspossible.ParticularlyimpressiveisthewarmrelationshiptheITPteamdevelopswiththeparticipants.Thishasimportantbenefitsinhelpingtraineestotrustthevalueofthetraining,andalsoinbuildinglongtermrelationships.

ParticipantsexpressaneedtospendmoretimeinBMdepartments,butresponsesfromBMrepresentativessuggeststhiswouldnotbewelcomed.

Previouschallenges–poorEnglishskillsintrainee-didnothappenthisyear,whichisconfirmationoftheteam’sskillinrecruitment,andalsooftheimportanceofhavingthetrainingteaminchargeofrecruitment(whichisnotthecaseinotherprojectsintheBM).ProblemsofpoororganisationinaBMdepartment,whichhappenedlastyear,weren’t

51|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

51 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

mentionedthisyear.However,onepartnerseemedtohavestruggledwithmanagingtheplacement.

Wementionedpossiblechangeslastyear,whicharestillrelevant.Inaddition,fromourobservation,wesuggestedorganisingcoursesinpublicspeakingforBMstaff.

52|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

52 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

APPENDIXONE:PARTICIPANTS’COMMENTSONLEARNINGEvaluatorsdon’tusuallyproviderawdatainanunanalysedform,however,questionsonlearningareusefultotheITPteamintheirindividualform.Ihaveincludedthefullresponsesthisyear,asthesearebetterthanpreviousyears.

BMSURVEYForourITPannualreport,wewouldliketoincludesomeofyourthoughtsinyourownwords.PleasewriteaparagraphonONEofthefollowingforus:Highlights…IfthereisonehighlightoftheITPforyou,whatwoulditbeandwhy?ItcouldbeanITPordepartmentalsession,adayoreveningtrip,aconversationwithanITPcolleagueorstaffmember,apieceofinformationyouweregiventhatyouwillalwaysrememberorafriendyouhavemadewithwhomyouwillalwayswanttostayincontact.Yourfellowparticipants…WhatwasitlikesharingyourITPexperiencewithpeoplefromdifferentcountriesandprofessionalbackgrounds?Whatdidyoulearnfromeachother?Whatqualitiesdoyouhopeyoubroughttothegroup? ilikedthewell-comepartyarrangedbyBMstaffverymuchbecauseofitintroductiontoalltheparticipantsandBMstafftakeplace.Thewaythewellcomeusandgiveusafeelinglikewearetheirfellowsisamazing.Actually,Ispentagoodtimewithcollegesfromabout14countries.thiswasthefirsttimeformemeetthisnumbersfromdifferentcountries.wespent42dayseatanddrinkwitheachother.Itwasthefirsttimeformetocookinthiscourse,alsocookwithcollegefromPakistan.alsoIcookedfortheladieswhowerewithmeinthepartnermuseuminManchester.alsoItwasagoodthingformetocometomycountryholdingthetitleofSelfieKing.Since2012whenIfoundthelinkoftheITPattheBritishMuseumwebsite,IstartedtokeepcontactwithITPstaffbyemailandeveryyearIfoundpositivereply.ThosePastITPinternationalparticipantswhoIknewthemgavemeclearinformationaboutthisprogrammeandhowIcanbenefitfromthistraining.Afterhardcontactandattheendof2015apositiveemailaskedtosendmyresumeandshortexpressionthenIrealizedthatmydreamcomestrue.InspiteallcircumstancesthatourcountryYemenisfaced.ThenIstartedtheprocessofVisawithgreatsupportandhelpfromITPstaff,eventuallyIjoinedtotheprogrammeandcametoUK.InthisprogrammeIamgettingnewexperiencesthatallowmetogobeyondmuseumfield,mycoreresponsibility,andsharedourknowledgebetweenparticipantandtounderstandourmuseumsbetteraswellasbuildgoodrelationswithourfellow.Themostimportantthinginapartnershipbetweentheparticipantsinthe programtogiveagoodimpressionandusefulinformationaboutyourcommunity andyourcountry'sculturealsoyourorganizationandmostimportantlywe exchangedexperiencesandbothofusspokelargelyabouthiswork,whichgave ustheopportunitytoopenupprospectsfortheexchangeofexperiences betweenusIwouldliketohighlightthesessionaboutThecultureheritageandpeacebuildingwhichIbelieveitcoversoneofthemostimportantchallengeforallofus.Ithinkkeepingthehumanculturalresourcesawayfromtheconflictsshouldbeonthetopofourgoalsforthefuture.AsIhavementioned,itissodifficultformetochooseonlyonehighlight.PerhapsitwouldbeconversationswithIanJenkinsregardingmyRoom3projectandhisupcomingexhibition,andhavingapossibilitytohaveaninsightinthebehindthescenedevelopmentoftheproject.Formethisisinvaluableexperience.Ilearnedfrommyfellowparticipantsthattherearenolimitstoourpossibilities,regardlessofallpracticalobstacles.Theenthusiasm,knowledge,willtoexpanditconstantly,hardwork..canbringthebestoutofeverymemberofourmuseumcommunities.Ourpowerliesalsoinourcontactsandconnectionsandinourreadinesstoshareinformationandknowledge.Itwasapleasuremeetingandworkingwithfellowmuseumprofessionalsfromaroundtheworldandlearning

53|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

53 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

fromthem.ThebondthatIdevelopedwithotherparticipants,colleaguesatBritishMuseum,andManchesterMuseumshasbeenveryenrichingandIlookforwardtobuildinguponthisrelationshipinfuture.ITPaffordsustheopportunitytoconstantlylearnfromeachotherandwidenourhorizon.ITPisquitemeaningfultomesinceit’smyfirsttimetostaywithagroupofforeignfriendsinaforeigncountryfor6weeks.6weeksisquitealongperiodforanewmom.However,duetoITP’sintensearrangementandallthelovelyparticipants,Ididn’tsufferalotbecauseIdidn’thavetimetofeelsosorrowfuloreveryeveningIhaddinnerwithmyadorablefriendsandchattedwitheachotheronfood,culture,religion,society,families,etc.Withinus,nothingseemedtobesensitive.Wewerefreetoshareourideasandmakecomments.ItwasthefirsttimethatIsawmybeautifulEgyptianfriendswithoutscarf.ItwasmyfirsttimethatItouchedmySouthAfricanfriends’braid.ItwasthefirsttimethatmyGreekfrienddidamake-upformeforexhibitionshowsandfarewelldinner.Somanyfirsttimes.Allofthesecontributedtobetterunderstandingofeachother.Wearedifferent,butweindeedrespectandvalueeachother.ThankstoITP.Ihaveverystrongfeelingsandthoughtsaboutthisamazingprogramme.WhileIwasthere,Iwasverybusytounderstandthemeaningandtheinfluenseofthisexperienceintomylife.NotjusttheprogrammeitselfbutalsoBM'speopleandwonderfulparticipantsfrom12differentcountriesarealsoresponsibleforthat.Imadesomeverygoodfriendsandalltogether,wesharedourpersonalandprofessionalexperienceswithnofeelingofconsience.Myprofessionalexperiencesandmypositivewayofthinkingandacting,iswhatIhopetobroughtwithmeinthisprogramme.Thanku!!ThehighlightoftheITPwastheenergyofthegroup.Thiswasprobablybecauseoftheperfectorganizationandthewarmfriendship.Eventsandattractionswerebeautiful.Friendsfromdifferentcountriesandcultureweremixedandtogetheragreedonleastcommontohaveafruitfultraining.TheITPexperienceintheBritishMuseumwasformeaonce-in-a-lifetimeexperience.Asresearcherintothehistoryofarchitecture,Ialwayswonderandendeavourtofindoutwhatmytopicmightbemovingtowards–Iaminterestedinthefutureoftheresearchandseeinthetransformationofscholarlyinvestigationintoexhibitionthefinestwayinwhichtofulfilmyobjectives.Scholarlyresearchisasearchfortruthandbeautyinthepastthathelpsusunderstandandtolivethepresentbetter,toplanforabetterfuture.Sharingtheresultsofresearchwiththeacademiccommunityisexceptionallyvaluableandworthwhile,buttosucceedintherightwayinpresentingresearchtothewideraudienceforculturalmattersisacomplexmatterandastillgreaterchallenge.TheexperienceintheBritishMuseum,inwhichIhadtheopportunitytobecomeacquaintedwitheveryphaseofthiscomplexprocessofthetransformationofscholarlyresearchintoexhibition,includingconversationandinterpretation,legalandeconomicissues,designanddialoguewiththeaudience,theeducationalroleofanexhibitionandmanyotherphasesaffordedmeafoundationforbeingabletodevotemyselftoparticipationinthissplendidmission.Iwasparticularlygladaboutandgratefulfortheabilitytoworksocloselytogetherwithinternationalexpertsdedicatedtothehistoricalheritage,forIbelievethatconnectednessviathehistoryofartandculture,viajointexhibitionsandprojectsisawayinwhichtheworldcanbeintertwinedwiththefinestofalllinks.ThehighlightofmystaywasworkintheGreekandRomanDepartment,understandingtheimportanceoftheinterpretationofresearchandthepossibilityofinternationalcollaborationand,aboveall,thesenseofbelongingtoafamilyofscholarsdedicatedtotheculturalheritageanditspresentation.Besidethattheprogramwasusefultome,itforcedmetofacemyfears,timeandagain.IalwaysgetnervousandscaredofpresentingbutITPhadforcedmetodothisonregularterms.IlikedthatIbecamemoreconfidentasthetimegoes.

54|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

54 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

Highlights...AdiscussionwithIanJenkinsduringtheRoom3presentationandatthebarbequeevening.IwasastonishedbyhisknowledgeonvarioustopicsacrossdifferentfieldsafterImentionedthatI'mplanningasculptureexhibitioninthenextthreeyears.HegavemepointersanliteraturereferenceIneverthoughtof,healsomentionedsomeinternationalsponsorshipsIcouldmakeapplicationstoforresearchfunding.IdidnothavetobebasedintheGreeksectionforhimtosharehisknowledge,hejustdid.HaditnothavebeenforITPIwouldn'thavemetthegreatexpert.IwoulddefinitelystayincontactwithBarbara.FellowParticipants....ItwassuchanamazingexperienceandIfeelprivilegedtohavehadtheopportunity.I'velearnedsomuchfromtheseparticipantsandjusttomentionafewthatstandout:TheChildren'sMuseumwhichisdirectedbyShreenfromEgypt.AlthoughIknewofsuchmuseums,itwasmyfirsttimegettingtounderstandwhattheyreallyareaboutandhowtheyarestructured.I'vehadlatenightdiscussionsoverbiscuitsandcoffeewithShreenwherebyshesharedhereducationalprogrammeswhichIintendtosharewithmycolleagueintheeducationdepartment.BarbaraisanotheroneI'vehadawiderangeofdiscussionswithbutIfoundherloveforartamazingwhichhasmademewanttoreadmoreonart.SinceI'mplanningasculptureexhibitioninthenearfutureIwillbeusingherexpertisewhichshe'sveryexcitedabout.ThroughthisI'vealsodiscoveredthatShifromChinaworksforaninstitutionthatwasintalkswithmyinstitutionoveraSouthAfricanexhibitionwhichhadtogoChinabutdidnotduetobrokencommunicationandchangeinleadership.ThroughdiscussionswithherandafterIhavemetwithmysuperiors,Ihopeforthetalkstoresume.I'vealsohadacademicdiscussionswithAnaandwehopetohavecollaborationsinthefuture.OtherparticipantshavebeenamazingintheirownrightsandallthatwouldhavenotbeenpossiblehaditnotbeenfortheITP.IhopeI'vebroughtanalytical,scholarlyandcreativequalitiestothegroup.Iwillneverforgettheidealtemporaryexhibitionofstorms,war,andshipwrecks,andhopetostayincontactandlearnfromexhibitiondesignerClairasilearnedfromhertosharealldepartmentsinthecollectivedecisionNoteverydayinourworkinglifeweareabletomeetknowledgeablepeoplewhoresearch,curate,discuss,presentandwriteonspecifictopicsthatwedealdaily.Ifmoretimecanbespendtogetherwiththem,moreknowledge,experienceandskillswillbeacquiredfromthem.theITPprogrammewasusefulformetomeetalltheparticipantfromdifferentcountrywasabigexperiencetome,Ilearnalotofthingspersonnelandprofessional,thetimeIspenditinUK/BM/ITP/MEisunforgettable.Allpeoplewanttohelpyou,tosharewithyouidesskillsprofessionalandpersonnel.IwillbeincontactwithallparticipantsthankyouITPhighlightsIamveryhappytohaveworkedwithsomanyparticipantsfromallovertheworld,manyofwhomIcountasgoodfriendsaswellascolleagues.Newcastle,NortheastLondon,anewadventuretoexperienceInnewcastleIhaveStartedmynewadventurebyenjoyinganinternalbuildingtour,learningaboutthebuilding,especiallyitsdesignandseeingbehindthescenewonders.;Thenstrappingmeinforaclimblikenoother.ItwassuchanicetimewithmyITPfriends.WeexploredoneofNewcastleGateshead’smosticonicbuildings.OnceIreachedthetopIhavefurtheropportunitytolearnmoreaboutthestructureasIwalkacross

55|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

55 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

the3,043stainlesssteeland250glasspanelsthatmakeupitsuniquecurvedroof.StandingtallandadmirethespectacularviewsacrossNewcastleGatesheadQuaysideandbeyond–seeingthefamousbridgeslikeneverbefore.InNewcastle,youcanfigureouttheBritain’surbanheritagethatisoneofthemainsymbolsofhumanevolutionthroughhistorythatreflectsthecapacityofmantoovercomesurroundingenvironment;asitislistedin(WASHINGTONCHARTER1987.Allurbancommunities,whethertheyhavedevelopedgraduallyovertimeorhavebeencreateddeliberately,areanexpressionofthediversityofsocietiesthroughouthistory.Theseareasembodythevaluesoftraditionalurbancultures.

Quiteeasily,thebestpartoftheITPwasourinteractionwithourfellowparticipants.Throughourconversationswitheachotherandinsightsthatwegainedthroughsessionslike'CulturalHeritageandPeaceBuilding',theonethingthatstruckmewashowprivilegedweareinIndia.Security,resources,thefreedomtoexpressourselves,allthingsthatwetakeforgrantedarenotsoformanyothers.Itledtoadeepintrospectionabouthoweffectivelyweareactuallyusingwhatisavailabletousandhowmuchmorewecandoifweapplyourselves.Thediversityoftheparticipantsalsoprovedtoenhanceourlearning.Notjustthroughourinteractionbutalsoquestionsthattheparticipantswouldaskduringsessions.Theywerethingsthatwewouldn'thavethoughtofgivenourdifferentbackgroundsandlisteningtotheconversationsduringthesesessionswasquiteinformativeandthoughprovoking.MeetingpeoplefromIndia,Yemen,China,Turkey,Croatia,Greece,Egypt,Sudan,SouthAfrica,Britain,Scotland,Malaysia,Lebanon,andmoreisgreat.IlovethatIgotthisopportunity,andthediversityofthegroupwasjustgreat.Ilearnedthatmanymuseumsgloballyfacethesameissues,andevensawhowsimilarweallare,yetdifferent.IthinkthebestformeistohavechancetoseemanydifferentmuseumintheUK,soIcanknowhowtheywork.Nomatterwhereweare,wejustneeddosomethingfirstimportant,haveanicetimeandkeephealth.

Highlights:TherearesomanyhighlightsbutIwillalwaysrememberBeamishmuseumsharingontheircommunityworkwithdementiapeople;2nd,visittoHornimanmuseumanditsgarden.Museumisanopenspaceforpublictoenjoyandcreatehappysociety.Participants...Iamgoingtomissalloftheparticipants.Eachoneofushastheiruniqueness,strengthsandhumour.Wearefromdifferentpartoftheworldsbutthedifferenceshavechangedintosweetmemoriesandsharingofknowledgeandfriendship.PARTNERSURVEYWhatdidyoulearnfromthepartnermuseumplacementthatyoucouldapplytoyourhomeinstitutionuponyourreturn?PleaseexplainindetailwhatyouwouldliketochangeandanybarrierstoyoubeingabletoapplyyourlearningDefinitelytheselfiepointsatManchesterMuseumstoincreaseengagementthatvisitorshavewiththecollectionsissomethingIfeelcanbeappliedtoNationalMuseuminDelhi.Fundraising,educationalprogrammesandinteractivefamilyorientedinterpretationaretheareasthatcouldbeappliedtotheCSMVS.TheBoxesofDelightandSensorypacksareideasthatwouldworkwell.Alsotheinteractiveelementsusedindisplay,especiallyatthesitemuseumsmakeforinterestingfamilyorientedexercises.Thebarrierstoimplementingthesewouldmainlybefundingaswewouldneedtolookforexternal

56|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

56 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

funding.first,IlearnedtoputeducationdepartmentstrategyforlongtermandalsohowIcanevaluatetheworkaccordingtothestrategy,theyalsoprovidedmewiththejobdescriptionthatwillhelpmeandmycolleaguestoknowmoreaboutourdutiesTryingtogetyoungpeopletohavefuninthemuseumswhilelearningatthesametime,pushopendoorsinthegalleriesandthefactthatanyonecancomeupwiththeexhibitionproposal,teamspiritandtheirongoingexhibitiononline,whileitiscompletedinthemuseums.beabletogetcataloguesonline.LearningandCommunityOutreachespeciallytheusageoftheLearningKit.Schoolchildrenhaveanaccesstocultureandhistory,andthemuseumobjectsisagoodresourcetostartwith.OpenMuseum;CuratorsForum;VolunteersinMuseum;musicinmuseum),peoplecaneatanddrinkinmuseum(suchasinRivesideMuseum).Notmanyfamilycouldaffordtobuyfoodatthemuseumcafeteria;installstool/chairs/sofainsidethegalleryforvisitorstoenjoytheexhibition;KelvinHallconcept-museumasonestopcenterforcommunitywell-being(healthcentre,court,resourcecenter,cafeetc);kidsunder5friendly;handicappedpeoplefriendly.Ihavewholenewinsighttotheapproachtotheorganizationanddeliveryofexhibition-fromtheresearchphasetothefinaloutput.IfeltverystrongconnectionbetweentheprogrammeoftheBristolMuseumsandTheBritishMuseum-soIfeelthisasacontinuationofthesameexperience.theylearnedmethehowtoputstrategiesforeducationprogrammes-howtodealwithallmuseumdepartmentstoachievetwoaspectsofmuseum'sworkforcommunitylearningprogrammesandsuccessfulexhibition.1-theyhavegooddisplayingotherwiseinmuseumsorgalleries2-theyhavegoodpreservingfortheircollectionsinthestorerooms.3-theyhaveagoodprogramstoengagetheircommunitiestothemuseumsandgalleries.4-theyhaveaimsandmessagesthattheyneedtoreachtotheircommunity.Ifoundquiteinterestingandcleverthatinsometextsinthegallery,theymentionthatucanfindarelevantobjectinthegiftshop.Ussually,nexttosomefamouspaintings.Onlinegalleriesandcataloguesfortemporaryexhibitionsarereallyamazing.Ireallyhopeitcanbeappliedtomyfuturejob.Butthemajorbarriersmayliesinthecopyright.Forexhibitions,theyletaudiencemaketheirowndecisionsandgetinvolvedinit.Andtheyusemulti-sensoryapproachestofinishdisplay.ThosemethodsIwilltrytousetomyfutureexhibitions.thebiggestbarrierisalwaysfunding,Ifwehadfundingtocreatedisplaysasamazingasriversidemuseumwithinteractivevideos,andtalkaboutpeople'ssocialhistoryinthatveryengagingway,Iwoulddefinitelyattempttodoit.Iwouldalsoattempttoapplysomethingthatwouldn'tcostmuch,thatissocialmediaadvicefromJohnFerry,andplaceasocialmediapolicyandstrategywiththecommunicationsdepartmentatourmuseum.(asIamnotinthecommunicationsdepartmentIthinkthatwouldbeabarrierasIdoubttheywouldlistentome...)wespendagreatfultimeattheUKpartnermuseum,specificwedidalotofcontactwithalovelypersonnesandcolleagues.Theprogrammewasinterresting.intheNationalMuseumofBeirutwhereiwork,wehadaprojecttorenewallthestorerooms.andanotherprojecttobuiltanewbuildingforthelearningprogramme,anauditorium....Inthe2UKpartnermuseumswevisitedallthestoreroomsfordifferentartefacts,andwesawalotofstorageandconservationmethods,allthisexempelcanhelpmetoapplyandtodothebestinmycountry.anotherthingilearninthemuseumhowtheydothecontactwiththeaudience,specillywiththefamilyand

57|P A G E A N N A B E L J A C K S O N A S S O C I A T E S L T D

57 BMINTERNATIONALTRAININGPROGRAMMEEVALUATION2016

kidswell,theBMGthemainmuseuminthecitythereisasectionoftheBirminghamanditspeopleHistorythisideaisgodtomemaywereflectingtoourinstitutionanddiscusswithourboard.IlearnedsomanyideasthatcouldbeappliedinEgyptsuchasencouragingpeopleinEgypttodonatetothemuseumbyapplyingthebatterflywallforthemandIthinkthisideacouldbeappliedeasilywhereeverydetonatorcouldwritehisnameinabutterflyattheentranceoftheEgyptianMuseum,Museum'sBoxesofdelightisverygoodideatoengagetheschoolstothemuseumandIhavemanyReplicasintheChildrenMuseumIcouldBeginwithoneBoxandgotoschools.oneofgoodideasIhaveeverseenwastoengagecommunitybypresentingtheiropinioninthecurrentculturallandscapeandhowtheycloudshapeitinthefuturebypresentingactivitycalledshapeyourculturallandscapeandanalyzingtheiropinionsconcerningtheimportanceofmuseuminprotectingandpresentingtheculturallandscape.amongtheprogramsofcommunityengagementintheUKpartnermuseumwasengagingpeoplewhojusthaverecoveredfromaddiction,itisnoteasytotargetthosepeopleinEgyptbutIwilltrytocontactoneoftheEgyptianhealthorganizationsthatdealingwithsuchcasesandpresentlecturesforthemattheEgyptianmuseum.atthechildrenmuseummyinstitutionIwillapplytheideaoffamilytablewithmanyeducationalresourcestoengagemorefamiliestotheChildrenmuseum,dressasromanisaniceactivityIexperiencedintheUKpartnermuseumthataimtoengagethechildrenandcouldbyappliedatthechildrenmuseumwithdifferentnamelikedressaspharaohs.concerningbarriers,theyaretwomainbarriers,thefirstoneisgettingtheapprovaltoapplytheseactivitiesandthesecondoneisthesupportedmaterialsneededfortheseactivities,ithinkicouldabletoapplysomeoftheseideasaftergettingtheapprovaloftheheadofmuseumsectorinEgypt.TheimportantthingtheyareverysmallstaffbuttheorganizingtheirworkverywellandofcoursetheyhavewonderfulprograminmuseumeducationandlearningCollectionmanagementandexhibitionpracticesCommunityinvolvementprojectsareattheforefrontandthatIfoundtobeimpressive.Iwilldefinitelyapplyallthethingslearnedandkeepintouchforadviseonfutureprojects.Theonlybarrierwouldbenotgettingsufficientfundingbutalotofprogrammescanstillbedeliveredwiththeresourcesmyinstitutioncurrentlyhave.Iwillmostdefinitelyencourageothercolleaguestosourceoutsponsorsfortheirprojectsandnotrelyentirelyonthemuseum'sfunding.Iwanttoopenmoreobjectstothepublic,andiwanttoencouragemorepeopletothemuseum.Butfirstweneedtoeducatepeopleunderstandmoreaboutmuseumandthehistory.