Ahmed MegahedDriving Top-Line Growth through Customer Success

31 Sudan St., Mohandeseen, Giza, EgyptEmail: Ahmed.s.megahed@Outlook.com Cell: +20 1093693695

ABOUT ME I am Passion & Results Driven Person with over 9 years of Successful

Brilliant Track record with Reputable Multinational Organizations in the fields of Customer Care, Business Development, Performance Development, Client Services, Operations and Key Accounts Management.

I’m very satisfied with my career achievements and I’m always eager to explore new challenging opportunities where I can develop & utilize my skill set, expertise & maximize my potential.

CAREER HIGHLIGHTSEarning a Contract with “McGraw Hill” of $25,000 a month worth of Outsourced functions.Minimizing the employee turnover rates from 19% to 7% (200 FTEs Headcount) within a quarter in a 6 Sigma Project.

WORK EXPERIENCESales & Business Development Sr. ManagerDTP Factory (Arabic Localizer Group)

01-2016/Present Sales & Business Development Sr. Manager Managing key and Strategic accounts & VIP

Clients Maintaining a long term relationship with

accounts and maximizing Collaboration opportunities within.

Responsible for the development and achievement of sales through the direct sales channel.

Focusing on growing and developing existing clients, together with generating new business.

Write business plans & Proposals for all current and opportunity tender business.

Playing an integral role in new business pitches and held responsible for the effective on-boarding of new clients

Establish relationship with clients and provide high standard of customer service continually.

Organize and arrange specified records and files in order to keep track of financial transactions.

The Training & Development of the Sales Personnel

Keeping Track record Sales Force Performance Analytics.

Signing Contracts, NDAs & Confidentiality Agreements

Vendor Management & Allocation

SKILLS

Sales Training Leadership Customer Satisfaction People Resource Development Service Delivery Social Media 6 Sigma Micro Monitoring Reporting Business Writing Constructive Feedback Action Planning Process Modelling Operational Excellence Strategic Planning Account Management Business Acumen WFM Vendor Management Sourcing Branding Talent Acquisition CRM BPO P&L Customer Success Integrated Marketing

Communications

Customer Care Operations Vendor ManagerWestern Union NAM (Tele-Performance Egypt)

09-2013/07-2015 Leading a Vendor of 30 Customer Care, Compliance & Retention Associates & SMEs Supporting Western Union’s VIP Customers in the NAM region.

Process Compliance Implementation BPR Projects & Process Modelling Anti-Money Laundry & Fraud Detection Minimizing Attrition & Employee Turnover Rates

through an ongoing 6 Sigma Project. Outliers Management Develop Plans of Actions for KPI Management in

correlation with COPC standards (Absenteeism, Adherence, Handling time, Customer Satisfaction,

Driving Revenues & Customer Satisfaction rates of the Vendor

Service Delivery & Account Management Staff Training & Development

Business Development ManagerProsCorp Consulting

06-2012 / 07-2013

Exploring new Business Opportunities while Maintaining Relations with Existing clients.

Generating Leads of Prospects Conduct Meetings with Prospects Design Proposals Writing Business Plans Signing Contracts & NDAs Develop Plans of Actions for KPI Service Delivery Management Client Relations Management Key Accounts Management

EDUCATIONModern University

2008-2013 Bachelor’s Degree – Business Administration

GANEX Language School

2004-2007 High School Diploma general certificate – Literature

INTERESTS Music Production Sound Engineering Reading Theatres Self-Development Charity Community Work Human Rights Arts & Literature

REFERENCESKhaled SalehAccount Director (Western Union/Tele-performance)Mustafa El FekyCEO (ProsCorp)Amit ShettySr. Operations Manager (AT&T/Sutherland Global Services)

LinkedIn®

https://eg.linkedin.com/in/ahmedmegahed1

Other Relevant Experience & Circular Activities

Sales & Customer Service Lead (U-Verse Fibber-Optics)AT&T TelecomOct. 2010 – Sep. 2011Leading a Team of Customer Care & Sales RepsSupporting West & Southwest Regions in the USACovering TV & High Speed Internet through FibberOptics.

Freelance Project Manager/Business Consultant (3 months)Al Doha International Palm & Dates ExpoJan. 2016 – March.2016

Support ProfessionalSirius XM Radio (Convergys)Aug. 2009 – Sep. 2010Providing Billing, Customer Care & Technical SupportServices to the Satellite Radio Subscribers in Canada.

Assist. Sales ManagerByoot Bay ResidenceJan. 2012 – Jun.2012(6 Months Contract Based Temp. Position)

Business Development ExecutiveForte’ 1 TelecomSep. 2007- Aug. 2009Generating Leads & Business Opportunities byContacting SMBs in the London area to promote forThe Company’s Product Lines.

Social Media InternHewlett PackardJun2012 – Sept.2012

PROFESSIONAL TRAININGS

The 7 Habits of Highly Effective PeopleFranklin Covey2016

Succeed with Your ClientsFranklin Covey2016

Inbound SupervisionTele-performance Egypt2014

Social Media ManagementHewlett Packard2012

6 Sigma Yellow BeltSutherland Global Services2011

Lead 100 (COPC)Sutherland Global Services2011

Essential Sales Skills for Selling Telecom ProductsAT&T2010

AWARDS & HONOURS

Top Performing VendorTele-performance Egypt2015

Employee of the MonthTele-Performance 2014Professionalism Award

Employee of the monthTele-performance 2015Innovation Award

Platinum Award StandardSutherland Global ServiceEmployee of the year 2011

Top KPIs Performer (CSAT, QA & Sales)Sirius XM2009

Top Sales PerformerForte 12008