ahmad moustafa
TRANSCRIPT
Ahmad Moustafa Abdel Moneem Khalil
Address: Eighth District, El Obour City, Mobile: 01000780919 Cairo, Egypt.
E-mail: [email protected]
Work Experience
Area Manager (El Obour City, 10 of Ramadan City).Sales Management & Customer Care Dep.
Triangle Facility Services (One of the subsidiaries of Triangle Group). Specialized in Catering services.
May 2012 till now
Bring contracts by going to the industrial areas and the search for potential customers.
Find potential customers in all sectors, such as educational, medical, industrial and other by phone or the yellow pages and taking appointments.
Handle telephone sales enquiries.
Handle and resolve customer complaints.
Compile reports on overall customer satisfaction.
Establish client relationship and build rapport.
Generating of new clients through cold calling.
Assist clients in program planning, packaging and menu selections.
Prepare event order according to established procedures and standards.
Maintain all Catering and Conference files in accordance with established procedures and standard.
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Prepare all necessary reports for managers when required.
Administration Assistant.Administration.
MERIC Co. (The Middle East Readers Information Centre)Specialized in Import and export books.
April 2011 to April 2012
Assigned Responsibilities:
Answer the telephone and take messages for an office or a department, and also to greet visitors to the office scheduling and coordinating meetings, interview, events and other similar activities.
Receive reports from all departments and sent to the GM and Deputy.
Sending out and receiving mail and packages.
Preparing business correspondence (often using word processing, spreadsheet and presentation computer software).
Sending faxes, managing files, preparing meeting minutes, meeting notes and internal support materials.
Sending and receiving forms for the company all day to day.
Develop and implement new administrative systems, such as record management.
Maintain the condition of the office and arrange for necessary repairs.
Delivering presentations about the work of the office to senior management and other sections of the Organization.
Operation matters reception duties such as greeting and looking after visitors typing and setting up documents such as letters and reports.
Involvement in management discussions on the organization’s policies and strategic development.
Keeping computer records up to date using office equipment such as printers, photocopiers and fax machines.
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Reviewing and updating health and safety policies and ensuring they are observed.
Resolve disputes in the office.
Assign and monitor clerical, administrative and secretarial responsibilities and tasks among Office staff.
Coordinate office staff activities to ensure maximum efficiency.
Collect evaluation sheets from departments to apply them to the GM & Evaluate the people Under his supervision.
Ensure office policies and procedures are being adhered to.
Sales Account. Sales Management & Customer Care Dep.
Meuble El Chark Factory S.A.E -Specialized in wooden product (Sofas, Chairs and Tables).
Jun 2010 to Jan. 2011
Assigned Responsibilities:
Bring customers inside and outside of Egypt through phone calls and e-mail or social media.
Working on the Pre-sales through correspondent the client with Quotations and Catalogues and answer Their questions.
Handled client's correspondence, forecasts and complaints.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Resolve customer complaints via phone, email, or social media.
Prepares product or service reports by collecting and analyzing customer information.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Place or cancel orders.
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Processed export orders with production and assured consistency with client's delivery schedule.
Arranged for shipping and custom clearance for export orders.
Searching the web sites for new furniture importers.
Organize and attend factory exhibitions in Egypt.
Sending photos, products specs & samples requested to the customers.
Making Discounts according to the order amount.
Receiving the purchase order.
Receiving deposit.
Check delivery date.
Automotive Department Manager at Logta.com. E-Marketing & Sales Management.
Danat IT Company-Specialized in online projects like (logta.com-bezzat.com and argaam.com).
April 2009 to May 2010
Assigned Responsibilities:
Bring big and famous automotives agencies, authorized distributors and famous Car Dealers and open a private page for each one of them and put their various models of cars with photos, prices and promotions with various auto loans systems from banks and put it at the site.
Search for potential customers via search engine, phone calls and e-mail or social media.
Marketing to our website through other websites like (masrawy.com-mazika2day.com-......), phone calls and visits.Cooperation with the S.E.O manager and give him the keywords every week.
Keeps promotional materials ready by coordinating requirements like graphics department and other departments.
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Leads day-to-day management and optimization of client campaigns.
Assists in strategy development.
Demonstrates working knowledge of each area of agency’s resources, in order to evaluate. Recommendations before presenting to the Client these areas includes: Search Engine Marketing, Online Media, Email Marketing, Web Analytics, Website Effectiveness and Research/Planning.
Finds new ways to build the client’s business and grow accounts.
Maintains vast knowledge of client's business, competition, and latest industry News and trends.
Monitors agency/client budgets and billing process for accuracy and timeliness.
Prepare all necessary reports for the general manager when required.
Showroom Manager & Deputy Sales Manager.Sales Management & Customer care Dep.
Al Nasr for Trading & Distribution (Authorized Dealer of Toyota Egypt).
April 2004 – March 2009
Assigned Responsibilities:
Full knowledge of the product, which has similar products and competition.
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Welcome and Greet customers warmly and satisfy their needs.
Respond promptly to customer inquiries.
Answer questions about warranties or terms of sale.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
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Record details of inquiries, comments and complaints.
Record details of actions taken.
Inform customer of deals and promotions.
Continued access and knowledge of market conditions.
Support sales team and help serve the sales process.. Update daily for running the stock sales.
Follow the daily conditions of the warehouse on the vehicles.
Review sales manager in any problem impeding the tasks assigned to them daily.
Collecting the required daily reports from the sales team of visits, follow-up clients and communications and send it to the sales manager.
Prepare and send daily reports to the sales management.
Follow-up daily with the staff affairs for the needs of sales department.
Education
High School : Zayed Bin Sultan Language School (June 1997), Abu Dhabi, U.A.E.
College : Modern Academy in Maadi.
Business Administration Dep.: Bachelor degree in Accounting, English Section.
Graduation year: May 2002.
Grade: very good.
Project Evaluation : Excellent.
Courses
Toyota Egypt Training Center:
From –to 17/01/2005 - 18/04/2005:
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1. Sales & Marketing.2. Customer Services.
From –to 20/01/2006 - 15/04/2006:
1. Sales & Marketing.2. Customer Services.
From-to 01/12/2007- 02/03/2008:
1. Sales & Marketing.2. Customer Services.
Skills
Computer Skills:
ICDL
Languages:
Arabic Mother tongue.English Intermediate level.
Objective
Seeking a position in a challenging environment, where my academic Background, Work experience & interpersonal skills can be utilized & developed.
Personal Data
Date of birth: November, 5th, 1978.
Place of birth: Egypt.
Marital Status: Married and have a Child.
Military status: Exempted.
Personal Characteristics: Religious, Honest, Sociable, Creative, Ambitious, Talented, Quick Learner, Keen and hard worker.
Own a car: Yes.
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