agree or disagree but commit

Lean Agile Scrum Conference Zürich, 2. September 2015

AGREE OR DISAGREE BUT COMMIT

WHY DECISION MAKING COUNTS

© pragma(c solu(ons & alexander proudfoot

Mischa Ramseyer @ramsyman

Pamela Hackett @wrestlingchaos

Who are we?


WHY DECISION MAKING COUNTS

AF 447 RIO -‐ PARIS © pragma(c solu(ons & alexander proudfoot

WHAT WENT WRONG?


WHY? REALLY….. WHERE DID THEY FAIL?


We need an agreed framework


WE NEED A DECISION

We need a decision support system

We need mutual trust We need rules of engagement

We need facts

We need a process

We need an agreed framework

We need guiding principals

How do you make rapid decisions in action?


RAPID DECISION MAKING PROCESS

GUIDING PRINCIPLES

RULES OF ENGAGEMENT

FACTS – A Decision Support System

A DECISION

AGREE OR DISAGREE BUT

COMMIT

ACTION

TRUST

The DECISION MAKING Framework


GUIDING PRINCIPLES Consensus is not decision making “We must take the right decision not the one all of us can live with”

Agree or disagree but commit “I commit to the decision, even if it wasn’t what I believed”

100% Accountability / Zero Blame “I’ll do my bit, even if you don’t do yours”

Confront below the belt behavior „It‘s OK to raise an issue“


TEAMWORK SPEAK WITH ONE VOICE.

RULES OF ENGAGEMENT Drive your behavior

TRANSPARENCY Explain your ac(ons. Secrets cause mistrust.

RESPECT Treat everyone with respect and courtesy.

INTEGRITY Act with integrity.


Rapid Decision Making Process PRE-‐DECISION IN-‐THE-‐ACTION UPON DECISION

PREPARE Decide who decides Decide what to decide Decide what you need

COMMIT Agree on decision taken Hold yourself accountable

Present / discuss the facts Use your voice Sort important facts Take „BEST“ decision

DEBATE DECIDE

DEBATE

DECIDE


F A C T S FIND Sources Systems People Types

ASSEMBLE Analy(cs KPI‘s / Cockpits Dis(ll

CLEAN & condense Insights Understanding

TABLE Present the facts for discussion

SUBMIT Enter the facts that count

INSTALL A DECISION SUPPORT SYSTEM


DECISION


a conclusion or resolution reached after consideration

... the leaders decided to check the weather?

... the captain decided to put Robert in charge before leaving?

... Bonin decided to make public his climb?

... the leaders used the decision support system effectively?

... the captain decided to actively take the lead upon his return?

... they had an agreed decision making framework in place?


Lean Agile Scrum Conference Zürich, 2. September 2015

THANK YOU


agree or disagree but commit

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