The Dynamics of Agile Leadership Teams

Maurice van Wijk, Agile Coach

Amsterdam • 04 October 2016 This session is about “Experiencing Agile Leadership Dynamics, by using and understanding the motivational Drive Model of Dan Pink, how to implement this within

your organisation, and get learnings and experiences of ING”

Maurice van Wijk

Agile Coach DBZ Service, ING

Maurice works for ING since 2010 in different management

roles, implementing new departments and new technology, and

has been an energetic part of change and innovation within

several companies. Over the last year he has been active as an

Agile Coach to help ING with the transition towards a new

culture, mindset & agile/lean driven company. His main areas of

expertise are agile leadership, feature teams, how to build

velocity, team dynamics & alignment of business and IT. His

main drive to become an Agile Coach is learn, experiment &

grow together with people, a tribe, a company, ……

Jacqueline de Goede Agile Coach Omnichannel Experience, ING

In the 18 years that Jacqueline has worked at ING her drive has always been to help people get the best out of themselves. In the last year and a half she has been able to do that through Agile. As an Agile coach she coaches teams (Business, IT and mixed), to be the best they can in that moment.What she has to learn herself she finds in books about Agile and how high performing teams work, or talks about it with other colleagues on for instance the ING Knowledge Exchange or the Agile Coach Book Club, both of which she organizes with Mariëlle Mooijekind. But the most she learns by being every day with the squads at ING on their way to high performance and enjoys every moment of it.

Agile Coach Betalen Service, ING

With a lot of joy Mariëlle works as agile coach at ING. Shelikes to approach change and challenges with guts, passionand creativity. She sees the opportunities and solutions tomove things forward. Her passion is to create vibrant, continuous learning and nurturing environments where allpeople contribute, participate and thrive.

Mariëlle Mooijekind

ING Way of Working in 5 minutes

The ING Way of Working – Short Summary

4

CL

CL

Tribe

Chapter

Squad Squad Squad Squad

Chapter

6

Eh, What’s DRIVE? Motivation 3.0 ?

1st Drive

Biological

Food

Water

Sex

2nd Drive

Rewards & Punishments

Carrot & Stick

3rd Drive

Intrinsic

Motivation

Movie “Drive” - Motivation 3.0

Motivation 2.0 fostered Type X behavior

Fueled by extrinsic desires and concerned less with the inherent satisfaction of an

activity

Motivation 3.0 needs Type I behaviour

Deals less with external awards for an activity and

more with inherent satisfaction of the activity itself

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Type X and Type I Motivation

Type XRewards

Incentives

Praise

Type IChallenge

Curiosity

The Flow

Type X

Type I

Goal is to move from

Type X to Type I

The X & Y – mcGregorLet’s touch on a bit of culture

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How do I, you, we, stimulatethe strenght of the Y culture and weaken the X culture byour daily actions ?

The Y culture being the culture we would all like to achieveversus the X culture we do notwish to see anymore.

Autonomy, Mastery & Purpose Motivation 3.0

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PurposeThe desire to serve

something bigger thanourselves

AutonomyThe desire to direct

our lives

MasteryThe desire to get

better at somethingthat matters

Why do we have POCLACs ?

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Au

ton

om

y

Ma

ste

ry

Pu

rpo

se

Facilitating Agile Leadership

Business & Customer

Value

Who plays which role?

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Chapter Lead

CL

Product Owner

Agile Coach

Task : Place each role under pilar Purpose, Autonomy, Mastery and/or

Business & Customer value

Agile Coach

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• Grow High Performing Teams• Continuous Improvement• Ways of working• Collaboration• 1 on 1 coaching team members,

product owners, chapter leads & tribe lead (team & individual dynamics)

Product Owner

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• What do we do – and Why ?• Product vision• Squad mission• Purpose• Alignment• Support the squad

Chapter Lead

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• Grow chaptercompetence

• Resource allocationto support squadpurpose

• Coach individualperformance

• Create environment for challenging & Stretching

Tribe Lead

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• High performing tribe• Grow strong chapter leads• Build strong leadership teams

CL

CL

Tribe

Chapter

Squad Squad Squad Squad

Chapter

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What is every role working on everyweek ?

Task : Which question should you as a PO, CL or AC ask yourselves to

drive your role and responsibility ?

•What have I done to build autonomy for the teams ?

•Do I have a vision on the road to high performing ?

•Which improvements have I seen on process, tools

and team dynamics ?

Agile Coach

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•Do you have a vision/roadmpap on how to

strenghten mastery within the tribe ?

•How did you challenge everyone within their

passion and strenghts to stretch and develop ?

•Skills matrix, gaps, next steps ?

Chapter Lead

Product Owner

•Do I have a vision/roadmap on the product ? And if not, do I ask for help from

CL’s, CJE’s, …. ?

•Where do we stand with a mature portfolio wall, stakeholder management ?

•Do you alert on missing skills and knowledge to be able to meet you purpose ?

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Tribal Leadership Team

• Tribe Lead• Chapter Leads• Product Owners• Agile Coaches

Grow high-performing

teamsCulture

Alignment