agenda of city strategy and enterprises committee - … 11...notice of city strategy and enterprises...
TRANSCRIPT
NOTICE
of
CITY STRATEGY AND ENTERPRISES COMMITTEE MEETING
Pursuant to the provisions of Section 84(1) of the Local Government Act 1999
TO BE HELD IN
COMMITTEE ROOM PLAYFORD CIVIC CENTRE
10 PLAYFORD BOULEVARD, ELIZABETH
ON
TUESDAY, 11 MARCH 2014 AT 7.45PM
TIM JACKSON CHIEF EXECUTIVE OFFICER Issue Date: Thursday, 6 March 2014
(PRESIDING MEMBER – CR JOE FEDERICO)
Acting Mayor Duncan MacMillan (ex officio)
Cr Marilyn Baker Mayor Glenn Docherty
Cr Dino Musolino Cr Julie Norris Cr Max O’Rielly
Cr Adam Sherwood Cr Nik Skrob
City Strategy and Enterprises Committee Agenda 2 11 March 2014
VISION AND GOALS OF CITY OF PLAYFORD
Community Wellbeing Vision: A vibrant, prosperous and just community that is diverse, active, creative, strong,
safe and healthy. Goal: To improve and support the wellbeing, health and safety of the Playford
community.
Economic Prosperity Vision: Economic Prosperity refers to the condition of being prosperous with low
unemployment and a general sense of economic wellbeing for the entire community.
Goal: To improve the economic prosperity of the region.
Environmental Care Vision: Environmental Care refers to activities and approaches undertaken throughout
Council to deliver services to our community in a sustainable, ecologically sound and responsible manner.
Goal: To secure a sustainable future for Playford’s community and environment through leadership, innovation, collaboration and engagement.
Organisational Excellence Vision: Organisational Excellence is the combined corporate effort that balances the
requirements of stakeholders and the community and increases the delivery of long-term organisational sustainability through performance excellence.
Goal: A progressive, responsive and innovative organisation that supports the implementation of the Playford community vision.
RELEVANT OBJECTIVES
Community Wellbeing
Objective 1.1 A community with access to quality services for all Objective 1.2 A community that values and participates in learning Objective 1.3 A healthy, active and connected community Objective 1.4 A safe and proud community
Economic Prosperity
Objective 2.1 Quality roads, footpaths and public spaces Objective 2.2 Local jobs for local people Objective 2.3 A better place to do business Objective 2.4 Recognised as a great place Objective 2.5 Planning for Urban Renewal and Growth
Environmental Care
Objective 3.1 Protecting and improving our natural environment Objective 3.2 A City with attractive buildings and landscapes Objective 3.3 Waste that is managed in a responsible manner Objective 3.4 Water that is managed in a sustainable manner
Organisational Excellence
Objective 4.1 Decision making in the best interests of the City Objective 4.2 Effective leadership and teamwork throughout the organisation Objective 4.3 A community that is informed and involved Objective 4.4 Balancing community need with available resources Objective 4.5 Working towards sustainability
City Strategy and Enterprises Committee Agenda 3 11 March 2014
CITY OF PLAYFORD
CITY STRATEGY & ENTERPRISES COMMITTEE CHARTER
Endorsed at Ordinary Council 27/11/2012
1. Role The Committee’s role is to:
Provide proactive direction for management and Elected Members within its Terms of Reference and in relation to the Council Plan.
Provide advice to the Strategic Planning Committee and recommendations to Council on the items put forward to members for consideration
2. Terms of Reference The Committee’s terms of reference are to:
Review service levels and analyse Council’s long term initiatives related to the organisational departments of Enterprises and Planning, Strategy and Compliance.
Review and analyse performance of the Council related to the organisational departments of Enterprises and Planning, Strategy and Compliance.
Assess the Council’s strategic responses to its Council Plan as related to the organisational departments of Enterprises and Planning, Strategy and Compliance.
Develop and endorse Council Policy related to the organisational departments of Enterprises and Planning, Strategy and Compliance.
3. Delegations The Committee may:
Approve minutes as a true and accurate record of proceedings Appoint a presiding member Approve their work plan Establish the agenda format Establish the meeting regulations Determine if an item should be considered in confidence Approve their annual report.
City Strategy and Enterprises Committee Agenda 4 11 March 2014
4. Meetings The Committee will meet on the second Tuesday of the month on an as needs basis. Meetings will commence no earlier than 7.00 p.m. and no later than 8.00 p.m. and will be held at the Playford City Centre, 10 Playford Boulevard, Elizabeth. The City Assets & Services Committee and City Strategy and Enterprises Committee will alternate between the Council Chambers and Committee Room, unless otherwise agreed upon with the Committee Chairs and Executive Officers. Committee meetings may be cancelled by the Presiding Member of the Committee, in consultation with other Committee members and the relevant General Manager providing support to the Committee. Special meetings of the Committee may be necessary from time to time. An agenda will be prepared and distributed to all Elected Members on the Thursday prior to the meeting. Agendas for special meetings may be distributed in a shorter timeframe and will provide at least a minimum of four (4) hours notice having regard for the urgency of the matter(s) being considered. Minutes of meetings (in accordance with legislative requirements) will be kept and provided to all Councillors. The minutes will only record recommendations and resolutions of the meeting. 5. Membership The Committee is comprised of seven (7) Elected Members plus the Mayor. The composition of Elected Members to the Committee will be by resolution of Council. The Mayor (Principal Member) is an ex officio member of the Committee. 6. Term and Role of the Presiding Member The Committee will elect its Presiding Member at its first meeting following the general Council elections and in July each year thereafter. The Presiding Member will take up office from 1 August following the election in July. In the year that the General Council Elections are held in October/November, the term of the Presiding Member will be for eighteen (18) months, that is, from the first meeting following the General Council Elections until the July two years later. The Presiding Member’s role is to:
Oversee the conduct of meetings in accordance with the Local Government Act 1999 Meeting Regulations and the Council and Committee Meetings Code of Practice. Ensure all members of the Committee have opportunities to participate in debate and
discussions in an open and encouraging manner. Where a matter has been debated significantly and no new information is being
discussed the Presiding Member may call the meeting to order and ask for the discussion to be finalised and a recommendation be put forward.
City Strategy and Enterprises Committee Agenda 5 11 March 2014
7. Role of the Administration Council’s managers and delegated officers may provide advice to Elected Members during the debate and discussion of items to ensure Elected Members have suitable and accurate information to aid their decision making. Administration officers do not have a decision making role but may provide advice and further clarification of issues if requested by the Presiding Member. 8. Reporting and Review of the Committee Motions without Notice will not be considered by the Committee Recommendations of the Committee will be referred to the next Council Meeting for final resolution. An annual report will be prepared for endorsement by the Committee at the July meeting each year. The Committee will review its performance annually in line with Council’s financial calendar year. In reviewing its performance the Committee will have regard to:
Its contribution to the development of the Council Plan (service levels and review of strategy).
Its analysis of organisational performance in relation to the Council Plan. The results of these reviews will be included in the Committee’s Annual Report. 9. Deputations
The Council Committee may resolve to allow a deputation to appear if it is the
business of that committee. A deputation must not exceed five minutes except with the consent of the Council or
Committee.
10. Petitions Under the Local Government Act (procedures at meetings Regulations 2000 Reg 11, a petition must be received by Council; petitions will not be received by committees. 11. Committee Business The business of the committee is as per the organisational departments of Enterprises and Planning, Strategy and Compliance. 12. Code of Practice This charter is to be read in conjunction with the City of Playford’s Code of Practice for Council, Special Council and Committees.
City Strategy and Enterprises Committee Agenda 7 11 March 2014
Contents
City of Playford City Strategy and Enterprises Committee Meeting
AGENDA TUESDAY, 11 MARCH 2014 AT 7.45PM
1 ATTENDANCE RECORD
1.1 Present
1.2 Apologies
1.3 Not Present
2 CONFIRMATION OF MINUTES
RECOMMENDATION The Minutes of the City Strategy and Enterprises Committee Meeting held 11 February 2014 be confirmed as a true and accurate record of proceedings.
3 DECLARATIONS OF INTEREST 4 QUESTIONS WITHOUT NOTICE
5 STAFF REPORTS
Matters to be considered by the Committee and referred to Council
Matters which cannot be delegated to a Committee or Staff
5.1 Annual Review of Council Delegations (Attachments) .............................................. 10
Matters to be considered by the Committee Only
Matters delegated to the Committee
5.2 Service Standards Mid Term Review (Attachments) .................................................. 42 6 INFORMAL DISCUSSION
6.1 Service Standards - Step 1 - Planning Policy - Planning Policy & Standards ............ 48
6.2 Service Standards - Step 2 - Aspirational Standard - Planning Strategy and Complaince - Development Compliance (Attachment) ............................................... 49
7 COMMITTEE WORKPLAN
7.1 City Strategy and Enterprises Committee Workplan (Attachment) ............................. 52
City Strategy and Enterprises Committee Agenda 8 11 March 2014
8 INFORMAL ACTIONS
Nil
9 CONFIDENTIAL MATTERS
Nil
10 OTHER BUSINESS
Nil 11 CLOSURE
City Strategy and Enterprises Committee Agenda 9 11 March 2014
STAFF REPORTS
MATTERS TO BE CONSIDERED BY THE COMMITTEE AND REFERRED TO COUNCIL
Matters which cannot be delegated to a Committee or Staff
City Strategy and Enterprises Committee Agenda 10 11 March 2014
nnual Review of Council Delegations
5.1 A
5.1 ANNUAL REVIEW OF COUNCIL DELEGATIONS Responsible Executive Member: Effrim Volkoff Contact Person: Rosemary Munslow See Attachment No: 1. Delegations Overview - With Exclusions
2. Delegations Register (under separate cover) 3. Ministers Instrument of General Approval and Delegation to
Council Why is this matter before the Council or Committee? Matters which cannot be delegated to a Committee or Staff Purpose Council to review Delegations in accordance with Section 44(6) of the Local Government Act 1999 which states “The council must cause a separate record to be kept of all delegations under this section, and should at least once in every financial year review the delegations for the time being in force under this section.” Recom
mendation
STAFF RECOMMENDATION That having conducted its annual review of the Council’s Section 41 Committee Delegations in accordance with Section 44(6) of the Local Government Act 1999, the Council:
1. Revocations
1.1 Hereby revokes its previous delegations to the Chief Executive Officer of those powers and functions under the following:
1.1.1 Community Titles Act 1996
1.1.2 Development Act 1993 and Development Regulations 2008
1.1.3 Dog & Cat Management Act 1995
1.1.4 Environment Protection Act 1993 and Environment Protection (Waste Management) Policy 1994
1.1.5 Expiation of Offences Act 1996
1.1.6 Fences Act 1975
1.1.7 Fire and Emergency Services Act 2005 and Fire and Emergency Services Regulations 2005
1.1.8 Food Act 2001
1.1.9 Freedom of Information Act 1991 and Freedom of Information (Fees and Charges) Regulations 2003
1.1.10 Housing Improvement Act 1940
1.1.11 Land & Business (Sale and Conveyancing) Act 1994
City Strategy and Enterprises Committee Agenda 11 11 March 2014
1.1.12 Liquor Licensing Act 1997
1.1.13 Local Government Act 1934
1.1.14 Local Government Act 1999
1.1.15 Natural Resources Management Act 2004, Natural Resources Management (General) Regulations 2005 and Natural Resources Management (Transitional Provisions - Levies) Regulations 2005
1.1.16 Public and Environmental Health Act 1987 and Public and Environmental Health (Waste Control) Regulations 2010 and Public and Environmental Health (Legionella) Regulations 2008
1.1.17 Roads (Opening & Closing) Act 1991
1.1.18 Road Traffic Act 1961 (SA), Road Traffic (Miscellaneous) Regulations 1999 and Road Traffic (Road Rules – Ancillary and Miscellaneous Provisions) Regulations 1999
1.1.19 South Australian Public Health Act 2011 along with the South Australian Public Health (Legionella) Regulations 2013 and the South Australian Public Health (Wastewater) Regulations 2013
1.1.20 Supported Residential Facilities Act 1992
1.1.21 Unclaimed Goods Act 1987
1.1.22 Work Health and Safety Act 2012
1.1.23 Safe Drinking Water Act 2011
1.1.24 Water Industry Act 2012 and Water Industry Regulations 2012
1.1.25 Real Property Act 1886
1.1.26 Strata Titles Act 1988
1.1.27 Heavy Vehicle National Law (South Australia) Act 2013.
1.2 Hereby revokes its previous delegations to its Council Development Assessment Panel under the Development Act 1993 and Development Regulations 2008.
2. Delegations
2.1 In exercise of the powers and functions under the following Acts and specified in the proposed Delegations Overview (Attachment 1) and Delegations Register (Attachment 2) are hereby delegated to the person occupying the office of Chief Executive Officer, subject to the conditions and or limitations specified herein.
2.1.1 Community Titles Act 1996
2.1.2 Development Act 1993 and Development Regulations 2008
2.1.3 Dog & Cat Management Act 1995
2.1.4 Environment Protection Act 1993
City Strategy and Enterprises Committee Agenda 12 11 March 2014
2.1.5 Expiation of Offences Act 1996
2.1.6 Fences Act 1975
2.1.7 Fire and Emergency Services Act 2005 and Fire and Emergency Services Regulations 2005
2.1.8 Food Act 2001
2.1.9 Freedom of Information Act 1991 and Freedom of Information (Fees and Charges) Regulations 2003
2.1.10 Heavy Vehicle National Law (South Australia) Act 2013
2.1.11 Housing Improvement Act 1940
2.1.12 Land & Business (Sale & Conveyancing) Act 1994
2.1.13 Liquor Licensing Act 1997
2.1.14 Local Government Act 1934
2.1.15 Local Government Act 1999
2.1.16 Natural Resources Management Act 2004, Natural Resources Management (General) Regulations 2005
2.1.17 Roads (Opening and Closing) Act 1991
2.1.18 Public and Environmental Health Act 1987
2.1.19 Road Traffic Act 1961
2.1.20 Road Traffic Act 1961 (SA), Road Traffic (Miscellaneous) Regulations 1999 and Road Traffic (Road Rules – Ancillary and Miscellaneous Provisions) Regulations 1999
2.1.21 South Australian Public Health Act 2011 along with the South Australian Public Health (Legionella) Regulations 2013 and the South Australian Public Health (Wastewater) Regulations 2013
2.1.22 Safe Drinking Water Act 2011
2.1.23 Water Industry Act 2012 and Water Industry Regulations 2012
2.1.24 Real Property Act 1886
2.1.25 Safe Drinking Water Act 2011 (of enforcement agency)
2.1.26 Strata Titles Act 1988
2.1.27 Supported Residential Facilities Act 1992
2.1.28 Work Health and Safety Act 2012
2.1.29 Unclaimed Goods Act 1987
City Strategy and Enterprises Committee Agenda 13 11 March 2014
2.2 Such powers and functions may be further delegated by the Chief Executive Officer, in accordance with Sections 44 and 101 of the Local Government Act 1999 as the Chief Executive Officer sees fit, unless otherwise indicated herein.
2.3 In exercise of the powers and functions under the Development Act 1993 and
Development Regulations 2008 as specified in the proposed Delegations Overview (Attachment 1) and Delegations Register (Attachment 2) are hereby delegated to the Council Development Assessment Panel.
Relevance to Council Plan Goal 4: Organisational Excellence Objective 4.1 Decision making in the best interests of the City Relevance to Public Consultation Policy There is no legislated requirement to consult the public on this matter. Background Council is required under Section 44 (6) of the Local Government Act 1999 to keep a separate record of all delegations and this record should be reviewed least once in every financial year. Analysis of Issues CDAP Since the introduction of the amended delegations requiring that land divisions comprising 20 allotments are assessed by the DAP a clear trend has been noticed in the number of 19 lot land divisions lodged. Industry have been upfront in noting that they consciously lodge smaller divisions in order to expedite the approval process and avoid presenting applications to the DAP. Consequently the lodgement of a number of smaller land divisions has caused a fractured understanding of a given land division as it is assessed in a piecemeal approach. Additionally there is a clear loss in revenue to Council as a result of this trend due through the provision of open space funds. Where a land division is less than 20 allotments the funds raised through the open space levy are sent to the Department for Planning Transport and Infrastructure (DPTI), however where a land division is greater than 20 allotments the funds are directed straight to the Council. Given the trend for smaller divisions, a loss of open space revenue can be directly related to the current delegations. The solution, as Cr Joy has identified is to adjust the allotment trigger from 20 allotments to 200, this will enable staff to assess, with appropriate internal controls in place via the Major Projects Forum, large master planned land divisions and kerb the trend of smaller 19 lot divisions. Delegations Register Due to the large size of the Delegations Register the register has been published under separate cover and made available electronically.
City Strategy and Enterprises Committee Agenda 14 11 March 2014
Options
Option 1
1. Revocations
1.1 Hereby revokes its previous delegations to the Chief Executive Officer of those powers and functions under the following:
1.1.1 Community Titles Act 1996
1.1.2 Development Act 1993 and Development Regulations 2008
1.1.3 Dog & Cat Management Act 1995
1.1.4 Environment Protection Act 1993 and Environment Protection (Waste Management) Policy 1994
1.1.5 Expiation of Offences Act 1996
1.1.6 Fences Act 1975
1.1.7 Fire and Emergency Services Act 2005 and Fire and Emergency Services Regulations 2005
1.1.8 Food Act 2001
1.1.9 Freedom of Information Act 1991 and Freedom of Information (Fees and Charges) Regulations 2003
1.1.10 Housing Improvement Act 1940
1.1.11 Land & Business (Sale and Conveyancing) Act 1994
1.1.12 Liquor Licensing Act 1997
1.1.13 Local Government Act 1934
1.1.14 Local Government Act 1999
1.1.15 Natural Resources Management Act 2004, Natural Resources Management (General) Regulations 2005 and Natural Resources Management (Transitional Provisions - Levies) Regulations 2005
1.1.16 Public and Environmental Health Act 1987 and Public and Environmental Health (Waste Control) Regulations 2010 and Public and Environmental Health (Legionella) Regulations 2008
1.1.17 Roads (Opening & Closing) Act 1991
1.1.18 Road Traffic Act 1961 (SA), Road Traffic (Miscellaneous) Regulations 1999 and Road Traffic (Road Rules – Ancillary and Miscellaneous Provisions) Regulations 1999
1.1.19 South Australian Public Health Act 2011 along with the South Australian Public Health (Legionella) Regulations 2013 and the South Australian Public Health (Wastewater) Regulations 2013
City Strategy and Enterprises Committee Agenda 15 11 March 2014
1.1.20 Supported Residential Facilities Act 1992
1.1.21 Unclaimed Goods Act 1987
1.1.22 Work Health and Safety Act 2012
1.1.23 Safe Drinking Water Act 2011
1.1.24 Water Industry Act 2012 and Water Industry Regulations 2012
1.1.25 Real Property Act 1886
1.1.26 Strata Titles Act 1988
1.1.27 Heavy Vehicle National Law (South Australia) Act 2013.
1.2 Hereby revokes its previous delegations to its Council Development Assessment Panel under the Development Act 1993 and Development Regulations 2008.
2. Delegations
2.1 In exercise of the powers and functions under the following Acts and specified in the proposed Delegations Overview (Attachment 1) and Delegations Register (Attachment 2) are hereby delegated to the person occupying the office of Chief Executive Officer, subject to the conditions and or limitations specified herein.
2.1.1 Community Titles Act 1996
2.1.2 Development Act 1993 and Development Regulations 2008
2.1.3 Dog & Cat Management Act 1995
2.1.4 Environment Protection Act 1993
2.1.5 Expiation of Offences Act 1996
2.1.6 Fences Act 1975
2.1.7 Fire and Emergency Services Act 2005 and Fire and Emergency Services Regulations 2005
2.1.8 Food Act 2001
2.1.9 Freedom of Information Act 1991 and Freedom of Information (Fees and Charges) Regulations 2003
2.1.10 Heavy Vehicle National Law (South Australia) Act 2013
2.1.11 Housing Improvement Act 1940
2.1.12 Land & Business (Sale & Conveyancing) Act 1994
2.1.13 Liquor Licensing Act 1997
2.1.14 Local Government Act 1934
2.1.15 Local Government Act 1999
City Strategy and Enterprises Committee Agenda 16 11 March 2014
2.1.16 Natural Resources Management Act 2004, Natural Resources Management (General) Regulations 2005
2.1.17 Roads (Opening and Closing) Act 1991
2.1.18 Public and Environmental Health Act 1987
2.1.19 Road Traffic Act 1961
2.1.20 Road Traffic Act 1961 (SA), Road Traffic (Miscellaneous) Regulations 1999 and Road Traffic (Road Rules – Ancillary and Miscellaneous Provisions) Regulations 1999
2.1.21 South Australian Public Health Act 2011 along with the South Australian Public Health (Legionella) Regulations 2013 and the South Australian Public Health (Wastewater) Regulations 2013
2.1.22 Safe Drinking Water Act 2011
2.1.23 Water Industry Act 2012 and Water Industry Regulations 2012
2.1.24 Real Property Act 1886
2.1.25 Safe Drinking Water Act 2011 (of enforcement agency)
2.1.26 Strata Titles Act 1988
2.1.27 Supported Residential Facilities Act 1992
2.1.28 Work Health and Safety Act 2012
2.1.29 Unclaimed Goods Act 1987
2.2 Such powers and functions may be further delegated by the Chief Executive Officer, in
accordance with Sections 44 and 101 of the Local Government Act 1999 as the Chief Executive Officer sees fit, unless otherwise indicated herein.
2.3 In exercise of the powers and functions under the Development Act 1993 and
Development Regulations 2008 as specified in the proposed Delegations Overview (Attachment 1) and Delegations Register (Attachment 2) are hereby delegated to the Council Development Assessment Panel.
Option 2 Council adopts the Delegations Overview (Attachment 1) and Delegations Register (Attachment 2) with the following amendments:
1. ____________ 2. ____________ 3. ____________
City Strategy and Enterprises Committee Agenda 17 11 March 2014
Analysis of Options
Option 1 A review of the documents has been undertaken and the Delegations Overview and Delegations Register have been compared to the Local Government Act to ensure it complies with the Act. Option 2 Further amendments could be made to the Delegations Overview and the Delegations Register as requested. Financial Implications There are no financial implications for the Council reviewing the Delegations Overview and Delegations Register. Preferred Options and Justification The review of the Option 1 meets the requirements of the Local Government Act and Regulations. The review of the Delegations Overview and Delegations Register demonstrates to the public that Council is fully committed to open and accountable government.
Delegations Overview - With Exclusions 18 Item 5.1 - Attachment 1
Delegations Overview - With Exclusions
Delegations Register (under separate cover) 28 Item 5.1 - Attachment 2
Delegati
ons Register (under separate cover)
Placeholder for Attachment 2
Annual Review of Council Delegations
Delegations Register (under separate cover)
Ministers Instrument of General Approval and Delegation to Council
Item 5.1 - Attachment 329
Ministers Instrument of General Approval and Delegation to Council
City Strategy and Enterprises Committee Agenda 41 11 March 2014
STAFF REPORTS
MATTERS TO BE CONSIDERED BY THE COMMITTEE ONLY
Matters delegated to the Committee
City Strategy and Enterprises Committee Agenda 42 11 March 2014
rvice Standards Mid Term Review
5.2 Se
5.2 SERVICE STANDARDS MID TERM REVIEW Responsible Executive Member: Effrim Volkoff Contact Person: Tim Vonderwall See Attachment No: 1. Priotised Services - City Strategy and Enterprises Committee
2. Amended Service Standards Presentation Process Why is this matter before the Council or Committee? Matters delegated to the Committee Purpose To seek decision regarding the options discussed in the Service Standards Mid Term Review. Recom
mendation
STAFF RECOMMENDATION That the Committee endorse the list of prioritised services (Attachment 1) and the new process as outlined in the Service Standard Mid Term Review (Attachment 2) to take effect in April 2014.
Relevance to Council Plan Goal 4: Organisational Excellence Objective 4.1 Decision making in the best interests of the City Relevance to Public Consultation Policy The public consultation policy does not require Council to consult with the public on this matter. The public will be consulted as part of annual consultation activities relating to the Annual Business Plan. Background After a pilot service in 2012 and 2013, Elected Members have been discussing both current and aspirational Service Standards that Council delivers externally. Currently, the General Purpose Committees are presented with a three step process outlining firstly a current Service Standard and then progressing to an aspirational Service Standard discussion. The third step results in a decision report containing the current and aspirational Service Standards. Between May 2013 and February 2014, 13 of the 45 services have completed this 3 step process:
City Assets and Services Committee City Strategy and Enterprises
Rapid Response Planning Advice and Customer Service Library In House Services Grenville Community Connection Storm Water Network Maintenance Waste Management Regulatory Services Volunteer Strategy and Development After Hour Telephone Answering Service After Hours Response Customer Care OPAL Sportsfield Maintenance
City Strategy and Enterprises Committee Agenda 43 11 March 2014
Analysis of Issues
At this point in time, 32 Services remain to be presented before all of Council’s Service Standards are finalised. Based on the current 3 step process and the rate of progress, the project is scheduled for completion in July 2015. A Mid Term Review of the project has been undertaken to provide Elected Members with a general progress update, discuss the current process and gain feedback on the project in general. Benefits to date discussed were as follows:
› Improved baseline data available › Elected Member engagement › Increased understanding of Service outcome and operational delivery › Increased understanding of Service aspirations › The journey for demonstrating value for money
Opportunities discussed to change current approach were as follows:
› Prioritisation of Aspirational Service discussion › Focus Service Standards on impact on Committee Targets and other opportunities
(e.g. Annual Budgeting Process) › Option to decrease certain services to accommodate for an increased standard for
other services › Community Engagement
In order to improve and accelerate the current process, a list of priority services has been identified and discussed at the relevant Committee. The prioritisation of services has been undertaken in line with:
› Impact on Committee Targets › Community expectations › Improvements within the business › Management Recommendation
Attachment 1 contains the list of those prioritised services to undergo the three step process including a discussion regarding the aspirational standard of this service. The Committee expressed their comfort for the following aspects of the Service Standards project of remain unchanged:
› Focus of prioritised Service Standards on impact on Committee Targets and other opportunities in accordance with Attachment 1.
› Whilst reduction in Services is an option, the Community expectations around Service delivery leans the conversation towards increases generally.
› The current approach to Community Engagement which meets legislative requirements is adequate.
The next Service Standards Quarterly Report will include collated changes for this financial year. At the start of the 2014/15, further prioritisation will be undertaken along with the development of options for Community Engagement and the continued integration with the Annual Budgeting Process.
City Strategy and Enterprises Committee Agenda 44 11 March 2014
Options
Option 1 That the Committee endorse the list of prioritised services (Attachment 1) and the new process as outlined in the Service Standards Mid Term Review (Attachment 2) to take effect in April 2014. Option 2 That no changes to the agreed 3 step process are made as a result of the Service Standards Mid Term Review, with the project adhering to its initial schedule.
Analysis of Options Option 1 The services prioritised by the Committee in February 2014 will undergo the agreed 3 Step Process, including the aspirational discussion over the coming months. All non-prioritised services will be presented as current to the Committee before the end of 2014, with the option of prioritising services for which to have an aspirational discussion. All external services provided to the community will have a document current standard before the end of 2014. Option 2 All outstanding services will undergo the agreed 3 step process. Based on this approach, the documentation of current and discussion of aspirational service standards will be completed mid-2015. Financial Implications Option 1 There are no direct financial implications, however Option 1 would translate into a shortened schedule and allow the project to be complete 6 months prior to the current schedule. Thus, this option would save time of both Elected Members and staff. Option 2 There are no direct financial implications; the project would finish in 2015, as scheduled initially. Preferred Options and Justification Option 1 is the preferred option as it allows for the prioritised services to be presented from April 2014 onwards. The amended process would allow for the project to be completed before the end of 2014, which is six months earlier than currently scheduled.
Priotised Services - City Strategy and Enterprises Committee 45 Item 5.2 - Attachment 1
Priotised Services - City Strategy and Enterprises Committee
Amended Service Standards Presentation Process 46 Item 5.2 - Attachment 2
Amended Service Standards Presentation Process
City Strategy and Enterprises Committee Agenda 48 11 March 2014
rvice Standards - Step 1 - Planning Policy - Planning Policy & Standards
6.1 Se
6.1 Service Standards - Step 1 - Planning Policy - Planning Policy & Standards
Why is this matter before the Council or Committee? To discuss Service Standards with the Committee.
Presenter: Mr Greg Pattinson
Purpose: To illustrate the current service standard for the Planning Policy – Planning Policy & Standards service and capture guidance from Committee Members as to the recommended aspirational service standard.
Outcome: Committee Members will be presented with the current service standard and provide guidance to the presenter regarding the expectation of an aspirational service standard
Duration: 15 Minutes.
City Strategy and Enterprises Committee Agenda 49 11 March 2014
rvice Standards - Step 2 - Aspirational Standard - Planning Strategy and Complaince - Development Compliance
6.2 Se
6.2 Service Standards - Step 2 - Aspirational Standard - Planning Strategy and Complaince - Development Compliance
See Attachment No: 1. Aspirational Standard
Presenter: Mr Chad King
Purpose: To illustrate the aspirational service standard for the assessment of Development Compliance.
Outcome: Committee will be presented with the aspirational service standard that meets their expectations.
Duration: 15 Minutes
City Strategy and Enterprises Committee Agenda 52 11 March 2014
ity Strategy and Enterprises Committee Workplan
7.1 C
7.1 City Strategy and Enterprises Committee Workplan See Attachment No: 1. City Strategy and Enterprises Committee Workplan
Presenter: Mr Effrim Volkoff
Purpose: To discuss the City Strategy and Enterprises Committee Workplan.
Outcome: To develop the Workplan.
Duration: 5 Minutes
City Stra
tegy and Enterprises Committee Workplan
City Strategy and Enterprises Committee Workplan 53 Item 7.1 - Attachment 1
City of Playford City Strategy & Enterprises Committee
Work Plan
April 2014
Service Standard - Planning and Building - Compliance - Step 3 Report Discussion: For the Committee to acknowledge the current service standard and adopt the aspirational service standard for Planning and Building - Compliance Service Standard - Access to Council Facilities (Lease / Licence) - Step 1 Report Discussion: Committee to discuss the service standard for Access to Council Facilities (Lease / Licence) Service Standard - City Compliance - Step 3 Report Discussion: For the Committee to acknowledge the current service standard and adopt the aspirational service standard for City Compliance Service Standard - Marketing & Communications - Step 1 Report Discussion: Committee to discuss the service standard for Marketing & Communications
May 2014
Round 1 of 2014 Major Project and Community Event Grants Service Standard - Access to Council Facilities (Lease / Licence) - Step 2 Report Discussion: Committee to discuss the level of aspirational service standard for Access to Council Facilities (Lease / Licence). Service Standard - Marketing & Communications - Step 2 Report Discussion: Committee to discuss the level of aspirational service standard for Marketing & Communications
City Strategy and Enterprises Committee Workplan 54 Item 7.1 - Attachment 1
June 2014
Quarterly Update - Lyell McEwin Health Precinct Report: Committee to receive an update on the Lyell McEwin Health Precinct Service Standard - Access to Council Facilities (Lease / Licence) - Step 3 Report Discussion: For the Committee to acknowledge the current service standard and adopt the aspirational service standard for Access to Council Facilities (Lease / Licence) Service Standard - Marketing & Communications - Step 3 Report Discussion: For the Committee to acknowledge the current service standard and adopt the aspirational service standard for Marketing & Communications
July 2014
Nothing Scheduled at this stage
August 2014
Nothing Scheduled at this stage
September 2014
Quarterly Update - Lyell McEwin Health Precinct Report: Committee to receive an update on the Lyell McEwin Health Precinct
October 2014
Nothing Scheduled at this stage