aftermarket post event report
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YOUR ESSENTIAL AFTERMARKET EXECUTIVE TOOLKIT
Crowne Plaza Copenhagen Towers, Denmark, October 24th - 26th 2012
A look inside the global aftermarket was the theme of the 2012 Aftermarket Business Platform. With case studies from all corners of Europe, Russia, India and South America, delegates were exposed to a global perspective on how to continue internal transformation towards a more profitable service organization.
“Everyone is facing the same challenges”
Dispersed in different tracks (service excellence, spare parts, pricing, defining the process, BRIC) and coming from diverse industries (automotive, process manufacturing, marine, construction equipment, HVAC, aerospace & defence…), delegates all agreed on one point: everyone is facing the same challenges. Aftermarket sales (service, parts, supplies) are perceived as the best way to compensate product sales decline and gross margin erosion for almost all the industries and businesses, yet there are many challenges to over-come, including:
• Lackofrecognitionfromtheproductbusiness
•Deficiencyofinternalcompetencestobeservice-minded
• Futileeffortstoinnovateservicesasakeydifferentiator
• Lackofsalesgrowthinitiatives,includingvalue-basedselling
“Already looking forward to next year”
Copperberg would like to thank everyone that attended this year’s event, and announces its early engagement to prepare our 7th edition.
Aftermarket Business Platform 2013 will take place on October 23rd – 25th, 2013 in Copenhagen.
I look forward to seeing you there.
Sincerely,
Thomas Igou, Content Director, Copperberg
To sponsor, contact:
Åsa Karphammar Senior Business Advisor Phone: +46 8 120 505 53 E-mail: [email protected]
Conference Chair:Mr. Thomas IgouContent DirectorCopperberg
For content, contact:
Thomas Igou Content Director Phone: +46 8 50 25 5239 E-mail: [email protected]
The World of Manufacturing- growing ideas and business!
©2012Copperberg.Allrightsreserved.Formoreinformation,[email protected]
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Inside the Global Aftermarket Post Event Report
Stockholm February 7-8, 2013
Find out more at www.sparepartseurope.com
For media partners, contact:
Lisa Bergström Marketing Director Phone: +46 8 676 01 40 E-mail:[email protected]
Crowne Plaza Copenhagen Towers, Denmark, October 24th - 26th 2012
©2012Copperberg.Allrightsreserved.Formoreinformation,[email protected]
Call for speakersIf you would like to participate as a keynote presenter, panelist, or roundtable moderator, please contact the Content Director with your contact details and topic of interest at:
• PredictiveMaintenance&BigData
• SalesGrowthInitiatives
•ValueBasedSelling(Pricing)
•CloudComputing&RemoteMonitoring
•WarehousingKPIFigures
•CreatinganAftermarketFramework
•KnowledgeManagement
•AligningService&ProductInnovation
We are looking for case studies into the following topics in relation to aftermarket:
•RiskEvaluationofServiceWork
• TotalCostofOwnership
•BRIC/GrowthMarkets
• SparePartsOptimization
• Talent/CompetenceDevelopmentintheServiceIndustry
• SparePartsPlanning/Forecasting
•AchievingServiceExcellence
• IndustryFuture/Megatrends
Bo Femtvik, Director Competence Development, Tetra Pak
Terje Vedeler, SVP Drilling Lifecycle Services, Aker Solutions
Alex Gelbcke, VP General Manager, Europé Aftermarket, Tenneco
Billy Butler, Director, Global Customer Quality, Dell
Frank Bunge, Global Aftermarket Director, Leica Microsystems
Wolfgang Kortas, Head of Services Integration, Services and Customer Support, Airbus
Fabricio Noronha, Aftersales Manager Latin America, LiuGong Machinery
Geir Garmannslund, Vice President Business Improvement, Rolls-Royce Marine Services
Juha Pankakoski, VP Head of BU Parts, Konecranes
Yanina Yakovleva, Head of Commercial Aftermarket Ferronordic Machines LLC
Jean Luc Lavenir, North Europe – Area Director, Otis
Amit Sood, VP – Marketing, Sales, Parts & Services, CLAAS India
Speakers 2012
David Higgins, Director – Parts & Service, Peugeot Motor Company PLC
Thomas Igou Content Director Phone: +46 8 50 25 5239 E-mail: [email protected]
Crowne Plaza Copenhagen Towers, Denmark, October 24th - 26th 2012
©2012Copperberg.Allrightsreserved.Formoreinformation,[email protected]
TM
Thanks to our partners in 2012
Pricing Product Parts
Aftermarket Project General Management
Service Business Development Sales & Marketing
Other
Head Of
Senior VPs
Vice President
Specialist
Pricing Product Parts
Aftermarket Project General Management
Service Business Development Sales & Marketing
Other
Head Of
Senior VPs
Vice President
Specialist
Manager
Director
Pricing Product Parts
Aftermarket Project General Management
Service Business Development Sales & Marketing
Other
Head Of
Senior VPs
Vice President
Specialist
Pricing Product Parts
Aftermarket Project General Management
Service Business Development Sales & Marketing
Other
Head Of
Senior VPs
Vice President
Specialist
Manager
Director
Audience ProfileDepartments: By title:
Be part of the largest Aftermarket Conference in Europe
As the premier provider of high level business platforms for experience sharing within Supply Chain Management, Copperberg is now proud to launch the 7th edition in our series of Aftermarket conferences
– for manufacturing industries throughout Europe and beyond.
The 7thAftermarketBusinessPlatformconferenceisthelargestconferenceofitskindinEurope!Leadingsolutionsprovidersfromacrossservice,aftermarketandsupplychainindustrywillgathertoexhibittheirproducts/services,to help assist our executive pre-qualified attendees overcome their current business needs.
If you are interested in:
• Enhancingrelationshipswithcurrentclients:interact,meetand discuss the latest opportunities
•Creatingandenhancingyourbrandawarenesstoanaudience which count
• Elevatingyourprofileamongstpeersanddevelopingacontact base through facilitated one-to-one networking sessions
•Generatedirectnewbusinessopportunitiesfromdelegateswho have significant budgets to utilise
- Then I would urge you to contact us today!
If you are looking at having serious business critical conversations that take this industry forward, then we look forward to seeing you and your team this autumn.
To sponsor, contact:
Åsa Karphammar Senior Business Advisor Phone: +46 8 120 505 53 E-mail: [email protected]
Testimonials:
“This conference is … very important and useful to get a deep insight into single companies as well as to have an overview of the world business situation. Absolutely recommendable!”
- BalthasarGwechenberger,GlobalServiceManager,PalfingerAG
“Fantastic conference, very well organised, excellent presentation content and great business networking opportunities with industry peers.”
- EdFarquhar,MarketingDirectorEMEA,ProsPricing
“Very professionally organized, the whole event runs smoothly, perfect timings in between conferences and round tables, highly qualified guests... A very nice experience and great networking opportunity. Good job guys!”
- Yannick Billy, Managing Director, Secodi
“It was good to find so many professionals and so high level in one place. I got clear understanding that our community face more or less the same problems, and the discussed solutions are pointing same directions. And gives a good hope that challenges will be overtaken sooner... Together we can build a right competence for it!”
- VsevolodGavrilov,Director,VolvoPentaRussia
“An excellent event providing insight into the potential futures of the aftermarket arena.”
- GaryBurden,GeneralManagerIndustrialDistribution,FinningUK
”One of the few conferences that meet the requirements of a Service Directors Level: High Profile Speakers and a good platform for systematic Networking. The setup of the conference gives all the flexibility to meet most participant’s specific requirement profiles.”
- MichaelKübel,DirectorGroupServiceOperations,VaillantGroup
Crowne Plaza Copenhagen Towers, Denmark, October 24th - 26th 2012
©2012Copperberg.Allrightsreserved.Formoreinformation,[email protected]
Aftermarket TV – Inside Aftermarket Europe 2012
Video from Inside the Global Aftermarket Europe: October 24th - 26th 2012 from Crown Plaza Copenhagen Towers, Copenhagen, Denmark.