admissions and compliance
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Upper Iowa University Wisconsin Centers. Admissions and Compliance. Introduction. Marshall Whitlock, Milwaukee Area Director-UIU *Overview of UIU *Current environment within higher education *Challenges we all face Kathryn Cotey, Admissions Advisor-UIU *How UIU addresses admissions - PowerPoint PPT PresentationTRANSCRIPT
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Admissions and Compliance
Upper Iowa UniversityWisconsin Centers
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IntroductionMarshall Whitlock, Milwaukee Area Director-UIU
*Overview of UIU*Current environment within higher education*Challenges we all face
Kathryn Cotey, Admissions Advisor-UIU*How UIU addresses admissions *How do we manage and address the compliance issues
Summary
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Our MissionUpper Iowa University provides student-centered undergraduate and graduate educational programs through flexible, multiple delivery systems in an environment in which delivery is respected, encouraged and nurtured.
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Wisconsin Center Locations
• Milwaukee, Madison, Elkhorn, Janesville, Wausau and Prairie du Chien• Bachelor of Science Degree with 13 Majors• Associate degree Programs• Master of Business Administration, Masterof Higher
Education Administration and Master of Public Administration
• Six eight-week terms each year • Six graduation dates per year
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Current Environment• Newspaper Articles• Sting operations• GAO Reports and Hearings• Impact on the entire Education sector• Branded like “used car salesmen”
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Issues• Newsweek/Online 10/27/2010
Eight Ways to Avoid For-Profit School Scams
1.Jacking Up Prices2.Giving Misinformation About Student
Loans3.Exaggerating Employment Prospects
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4. Underestimating Costs5. Encouraging Students to Falsify
Financial-Aid Forms6. High-Pressure Tactics7. Hiding Important Information, Like
Graduation Rates8. Constant, Excessive Recruiting
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Impact on the Educational Environment
• Reputation with communities• Reputation with the public• Adverse regulations• Impact on students
Students suffer!
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Compliance Issues
Federal rules• Gainful employment• State oversight• Other federal rule changes
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Compliance Issues
Federal rule changes on Misrepresentation• “Substantially false, erroneous or
misleading statements”• Expansion of the definitions• Issues involving employability of graduatesIncentive compensation
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What is needed• Attention to potential impact on students• Building on best practices from other
schools• Attention to Compliance Requirements• Remembering our roots—helping
students!
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Admissions
• Establishing the culture• Review the process for improvement –
focus on delivery• Identify check points/ touch points• Identify opportunities for feedback –
evaluate• Resources
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Campus Culture• Establish within the environment a “we
versus “them” attitude• Departments working together –
Admissions, Academics and Financial Aid• Collaboration, Connection and
Accountability• Influenced by goals, policies, structure and
strategies
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Process• Checklist/delivery – consistency = quality• Gathering information - asking the student –
educational experience, expectations, needs, and goals
• Sharing information – accreditation, culture, process, review program options, transfer credits, discuss career planning
• Clarification – ask questions, reiterate main points
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Process continued…….• Follow-up – additional information• Resources – career planning assessment,
tutoring – on campus – on line options• Placement services• Orientation – identify where, when, how
resources are delivered• Touch points – open house, advising
meeting, orientation, week 3, registration
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Registration Process• Registration occurs 6 times in one
calendar year• 8 week terms – registration open 5 of 8
weeks• Advisor approval of registration • Weekly review/tracking of conversion• Flexibility with full/part-time options• Working closely with stop-outs
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Opportunities• Identify multiple ways to provide critical
information – registration, financial aid transfer credits, class add/drops, academic goals and standards
• Website, phone calls, catalogs, handouts, newsletter, e-mails, faculty announcements, posters on campus
• Academic Performance Issues – realistic goals
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Evaluation/Feedback• Open House – sharing specifics – ask,
what can we do better?• Admissions Visit/Interview – information
gathering and evaluation• First advising meeting - registration• Orientation – written feedback• Classroom feedback – faculty feedback• Surveys• What else?
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Compliance
• Acceptance Process – application, transcripts, accredited High Schools
• Financial Aid – clear information, definitions, step by step explanation
• What are some ways you provide delivery of Financial Aid Information?
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Compliance continued…• Managing to the metrics – beyond the
reports• Building relationships, awareness of
needs, providing continuous follow-up, and training
• Measuring the intangibles • Other ideas?
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Summary• Awareness• Culture emphasis• Training – delivery versus checklist• Multiple methods of delivery of information• Evaluation – emphasizing the behavior
with performance feedback• Pulse Check
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THANKS
Upper Iowa UniversityWisconsin Centers