administrative and support services industry statistical ...€¦ · support services industry at...

Office of Industrial Relations

Administrative and support services industry

Statistical update2009-10 to 2013-14

2 | Administrative and support services industry – Statistical update – 2009-10 to 2013-14

1. Summary of findings ...................................................................................................... 3

1.1 Labour market ........................................................................................................3

1.2 Accepted workers’ compensation claims ................................................................3

Occupation ...........................................................................................................3

Non-fatal claims and claim rates ...........................................................................3

Serious claims ......................................................................................................3

Mechanisms of injury ............................................................................................3

Agencies of injury .................................................................................................3

Fatalities ...............................................................................................................3

1.3 Inspectorate activity ...............................................................................................3

2. Labour market ............................................................................................................... 4

2.1 Business size ..........................................................................................................4

2.2 Workers covered by workers’ compensation ..........................................................5

2.3 Full-time and part-time employment .....................................................................7

3. Accepted workers’ compensation claims ...................................................................... 9

3.1 Total accepted non-fatal claims by occupation .......................................................9

3.2 Total accepted non-fatal claims and claim rates ....................................................11

3.3 Serious claims by industry and occupation .......................................................... 14

3.4 Mechanism of injury (non-fatal claims) ................................................................ 16

3.5 Agency of injury (non-fatal claims) ....................................................................... 16

3.6 Fatalities .............................................................................................................. 17

4. Inspectorate activity .................................................................................................... 18

4.1 Events notified ..................................................................................................... 18

4.2 Inspectorate activity ............................................................................................. 19

4.3 Statutory notices ..................................................................................................20

5. Explanatory notes.........................................................................................................21

Accepted claims ........................................................................................................ 21

Claim rate ................................................................................................................... 21

Events ........................................................................................................................ 21

Full-time workers ....................................................................................................... 21

Notices ....................................................................................................................... 21

Part-time workers ......................................................................................................22

Site visits ...................................................................................................................22

Workers covered .......................................................................................................22

Table of contents


1. Summary of findings1.1 Labour market • Employment grew by two per cent per annum for the

administrative and support services industry over the period 2009-10 to 2013-14, slightly higher than the growth recorded for Queensland as a whole (1.2 per cent per annum).

• The administrative and support services industry is characterised by a low rate of full-time employment. In 2013-14, 58 per cent of workers in the industry were engaged on a full-time basis, compared to the average of 71 per cent across the whole Queensland economy.

1.2 Accepted workers’ compensation claims

Occupation

• In 2013-14, employment in the administrative and support services industry was highest for the following occupation groups:

– labourers (38,357 people or 46 per cent)

– clerical and administrative workers (14,118 people or 16.9 per cent).

Together these occupations accounted for almost two thirds of the industry’s workforce.

• For 2013-14, the occupations with the highest claim rates (number of claims per 1,000 all employed people) were:

– labourers (2,600 claims and claim rate of 67.8)

– machinery operators and drivers (533 claims and claim rate of 318.5)

– technicians and trades workers (433 claims and claim rate of 64.8).

Non-fatal claims and claim rates

• In 2013-14, the total accepted non-fatal claim rate for workers in this industry (68.9 claims per 1,000 workers) was almost double the state average (36 claims per 1,000 workers).

• The number of non-fatal claims and claim rates were particularly high for the employment services group (includes labour hire) with 2,408 claims and a claim rate of 166 claims per 1,000 workers. Almost 60 per cent of claims originated with this industry sector.

• The number of claims has fallen by 7.9 per cent per annum for the industry and 4.3 per cent per annum for all Queensland industries over the five years to 2013-14. Over the same period, the claim rate has fallen by 9.8 per cent per annum for the administrative and support services industry, and 6.1 per cent for all of Queensland.

Serious claims

• The rate for accepted serious claims for the administrative and support services industry at 28.7 claims per 1,000 workers was substantially above the state average of 12.6 claims per 1,000 workers in 2013-14.

• Over the 2009-10 to 2013-14 period, the number of serious claims made by workers in the administrative and support services industry fell 3.1 per cent per annum, in line with the fall of 2.8 per cent per annum for all of Queensland.

Mechanisms of injury

The most common mechanisms of injury recorded over the five years to 2013-14 were:

• body stressing (32 per cent)

• being hit by moving objects (17 per cent)

• falls, trips and slips (17 per cent)

• hitting objects with a part of the body (15 per cent).

Agencies of injury

The most common agencies of injury recorded over the five years to 2013-14 were:

• non-powered hand tools, appliances and equipment (26 per cent)

• materials and substances (17 per cent)

• environmental agencies (15 per cent)

• other and unspecified agencies (14 per cent).

Fatalities

• From 2009-10 to 2013-14, there were an average of one fatality per year, with the exception of 2010-11 when there were four fatalities recorded.

1.3 Inspectorate activityIn 2013-14:

• workplace visits, intervention activities, workshops, presentations and seminars by inspectors to the administrative and support services industry accounted for one per cent of inspector activities in Queensland. This is in line with the industry’s share of notified events (also one per cent), as shown in Table 13

• there were approximately the same number of grievous bodily harm events (23) as bodily harm/dangerous events (29) in the industry

• proactive activities remain the focus for inspectors with 86 per cent of activities being proactive/educative in nature

• the share of statutory notices issued to businesses in the administrative and support services industry was approximately one percent. This is lower than the industry’s share of employees in Queensland (3.6 per cent)

• there were 55 notices issued to businesses in the administrative and support services industry - representing a very small number compared to the 15,677 businesses counted by the ABS in the industry (Table 1 and Table 15).

Administrative and support services industry


2. Labour market2.1 Business sizeTable 1 shows the number of businesses by size in administrative and support services. As is the case in Queensland, the vast majority of businesses in administrative and support services were small businesses in 2014. Compared to Queensland as a whole, administrative and support services had a smaller proportion of non-employing small businesses and a higher proportion of businesses with 1-19 and 20-199 employees.

Table 1: Administrative and support services, size of business, Queensland, June 2014

Industry subdivision Number of businesses by size

Small Medium Large

Non employing

1-19 Subtotal 20-199 200+ Total

Administrative services 3,320 3,467 6,787 582 49 7,418

Building cleaning, pest control and other support services

5,298 2,792 8,090 162 7 8,259

Administrative and support services 8,618 6,259 14,877 744 56 15,677

Queensland total 255,817 149,544 405,361 10,738 601 416,700

Industry subdivision Proportion of businesses by size (%)

Small Medium Large

Non employing

1-19 Subtotal 20-199 200+ Total

Administrative services 44.8 46.7 91.5 7.8 0.7 100


64.1 33.8 98.0 2.0 0.1 100

Administrative and support services 55.0 39.9 94.9 4.7 0.4 100

Queensland total 61.4 35.9 97.3 2.6 0.1 100

Source: ABS, Counts of Australian businesses, including entries and exits, Jun 2010 to Jun 2014, Cat. No. 8165.0.


2.2 Workers covered by workers’ compensationIn 2013-14, 73 per cent of all workers in the administrative and support services industry were covered by workers’ compensation. The proportion of workers in administrative and support services covered by workers’ compensation was substantially below the Queensland average (90 per cent), and was stable over the period 2009-10 to 2013-14.

In 2013-14, the number of employees covered by workers’ compensation was highest in the following industry subdivisions:

• building cleaning, pest control and gardening services (27,863 people)

• employment services (14,505 people).

These two subdivisions accounted for 70 per cent of employees covered by workers’ compensation working in the administrative and support services industry.

From 2009-10 to 2013-14, employment growth in the industry was two per cent per annum, somewhat stronger than the growth rate of 1.2 per cent per annum recorded for all Queensland industries. Over this time, the industry groups recording the highest employment growth were:

• building cleaning, pest control and gardening services (growth of 4,743 people or 2.8 per cent per annum)

• other administrative services (growth of 1,888 people or 4.1 per cent per annum).

Table 2: Administrative and support services, employees covered by workers’ compensation

Industry subdivision and group Employees covered by workers’ compensation

2009-10 2010-11 2011-12 2012-13 2013-14 Average annual

change (% per annum)

Administrative services 31,097 37,332 38,946 35,825 31,945 0.7

Employment services 15,839 17,113 19,456 16,585 14,505 -2.2

Travel agency and tour arrangement services 6,643 9,043 8,319 9,224 7,456 2.9

Other administrative services 8,616 11,176 11,171 10,017 9,878 3.5


24,985 19,941 23,399 22,205 29,045 3.8

Building cleaning, pest control and gardening services

23,547 19,124 22,385 20,872 27,863 4.3

Packaging services 1,438 818 1,014 1,333 1,182 -4.8

Administrative and support services 56,082 57,273 62,345 58,030 60,989 2.1

Queensland total 1,927,777 1,978,568 2,032,345 2,041,777 2,079,479 1.9

Industry subdivision and group All employed people

2009-10 2010-11 2011-12 2012-13 2013-14 Average annual

change (% per annum)






42,662 37,758 37,513 41,188 47,149 2.5


41,224 36,847 36,499 39,855 45,967 2.8





Industry subdivision and group Proportion of all employed people covered by workers’ compensation (%)

2009-10 2010-11 2011-12 2012-13 2013-14 Change*

Administrative services 90.5 88.2 92.7 92.1 88.2 -2.4

Employment services 96.3 95.6 95.7 94.7 94.9 -1.4

Travel agency and tour arrangement services 92.3 92.6 93.7 91.1 90.3 -2.0

Other administrative services 80.5 76.3 87.2 89.0 78.4 -2.1


58.6 52.8 62.4 53.9 61.6 3.0


57.1 51.9 61.3 52.4 60.6 3.5

Packaging services 100 89.8 100 100 100 0.0

Administrative and support services 72.8 71.5 78.4 72.5 73.1 0.3

Queensland total 87.3 88.2 89.4 89.3 89.8 2.5

Source: ABS, Labour Force, Australia, Cat. No. 6291.0.55.003. Note: * Percentage point change.


2.3 Full-time and part-time employment The rate of full-time employment in the administrative and support services industry, at 58 per cent in 2013-14, was lower than the average of 71 per cent recorded for the whole of Queensland. Of all industry subdivisions, the administrative services subdivision employed the most full-time workers (26,250 people), representing 72 per cent of all workers in administrative services and 54 per cent of all full-time workers in this industry.

In 2013-14, part-time employment numbers were highest for the building cleaning, pest control and other support services industry subdivision, with 24,651 people. Building cleaning, pest control and other support services accounted for 71 per cent of all part-time workers in the industry.

Over the period 2009-10 to 2013-14, the proportion of people employed full-time in this industry fell from 62 to 58 per cent of workers. Employment growth for the industry was stronger than the growth recorded for all Queensland industries (2 per cent per annum for administrative and support services compared to 1.2 per cent per annum for Queensland).

Growth in part-time employment over the five years to 2013-14 was stronger than growth in full-time employment (4.5 per cent per annum and 5,676 people for part-time employment compared to 0.4 per cent per annum and 701 people for full-time employment).

Table 3: Administrative and support services, category of employment

Industry subdivision and group Employed full-time

2009-10 2010-11 2011-12 2012-13 2013-14 Average annual change (% per

annum)






22,387 17,064 19,519 18,341 22,145 -0.3

Building cleaning, pest control and gardening services 21,487 16,242 18,608 17,420 21,316 -0.2

Packaging services 900 823 911 921 829 -2.0



Industry subdivision and group Employed part-time


annum)



Travel agency and tour arrangement services 1,835 2,050 2,292 2,769 1,687 -2.1



20,275 20,694 17,995 22,847 25,004 5.4

Building cleaning, pest control and gardening services 19,737 20,606 17,891 22,435 24,651 5.7

Packaging services 538 88 104 412 353 -10.0


Queensland total 625,908 640,788 644,210 652,039 680,834 2.1


Industry subdivision and group Employed total


annum)






42,662 37,758 37,513 41,188 47,149 2.5

Building cleaning, pest control and gardening services 41,224 36,847 36,499 39,855 45,967 2.8




Industry subdivision and group Full-time workers as a proportion of total (%)

2009-10 2010-11 2011-12 2012-13 2013-14 Change*


Employment services 73.8 79.5 76.7 84.3 74.9 1.0

Travel agency and tour arrangement services 74.5 79.0 74.2 72.7 79.6 5.1



52.5 45.2 52.0 44.5 47.0 -5.5

Building cleaning, pest control and gardening services 52.1 44.1 51.0 43.7 46.4 -5.8

Packaging services 62.6 90.3 89.8 69.1 70.1 7.5

Administrative and support services 61.9 61.6 61.1 59.5 58.0 -3.9

Queensland total 71.6 71.4 71.7 71.5 70.6 -1.1

Source: ABS, Labour Force, Australia, Cat. No. 6291.0.55.003. Note: * Percentage point change.


3. Accepted workers’ compensation claims 3.1 Total accepted non-fatal claims by occupationTable 4 below outlines the employment and distribution of claims by major occupation group.

In 2013-14, employment in the administration and support services industry was highest for the occupation groups:

• labourers (38,357 people or 46 per cent)

• clerical and administrative workers (14,118 or 16.9 per cent).

Almost two thirds of workers in the administration and support services industry were employed in these occupations.

In 2013-14, the occupations in the administration and support services industry with the highest claim rates were:

• machinery operators and drivers (318.5 claims per 1,000 all employed people)

• labourers (67.8 claims per 1,000 all employed people)

• technicians and trades workers (64.8 claims per 1,000 all employed people).

Table 4: Administrative and support services, accepted non-fatal claims, employment and claim rate by occupation

Occupation Number of claims


annum)

Machinery operators and drivers 704 751 738 562 533 -6.7

Labourers 2,696 3,205 3,400 3,002 2,600 -0.9

Technicians and trades workers 1,751 829 707 523 433 -29.5

Community and personal service workers 125 146 139 135 111 -2.9

Professionals 163 149 140 137 105 -10.4

Sales workers 59 37 30 32 38 -10.4

Clerical and administrative workers 267 281 247 213 196 -7.4

Managers 76 95 118 84 67 -3.1

Total 5,846 5,539 5,563 4,780 4,201 -7.9

Occupation All employed people


annum)

Machinery operators and drivers 2,218 2,521 2,687 1,900 1,673 -6.8

Labourers 33,969 32,244 30,528 33,353 38,357 3.1

Technicians and trades workers 6,729 5,197 4,296 6,102 6,686 -0.2

Community and personal service workers 5,200 6,098 6,718 6,089 4,903 -1.5

Professionals 7,955 10,023 11,366 9,615 7,322 -2.1

Sales workers 1,809 2,556 3,554 2,460 2,674 10.3

Clerical and administrative workers 12,586 13,392 12,354 12,449 14,118 2.9

Managers 6,541 8,039 8,034 8,118 7,651 4.0

Total 77,007 80,070 79,536 80,085 83,385 2.0


Occupation Claim rate (per 1,000 all employed people)


annum)

Machinery operators and drivers 317.4 297.9 274.7 295.8 318.5 0.1

Labourers 79.4 99.4 111.4 90.0 67.8 -3.9

Technicians and trades workers 260.2 159.5 164.6 85.7 64.8 -29.4

Community and personal service workers 24.0 23.9 20.7 22.2 22.6 -1.5

Professionals 20.5 14.9 12.3 14.2 14.3 -8.5

Sales workers 32.6 14.5 8.4 13.0 14.2 -18.8

Clerical and administrative workers 21.2 21.0 20.0 17.1 13.9 -10.1

Managers 11.6 11.8 14.7 10.3 8.8 -6.8

Total 75.9 69.2 69.9 59.7 50.4 -9.7

Sources: QEIDB, Feb 2015, employee claims. ABS, Labour Force, Australia, Cat. No. 6291.0.55.003.


3.2 Total accepted non-fatal claims and claim ratesTable 5 provides details about the number and claim rate for the total non-fatal claims (injury plus disease claims) of workers in the administrative and support services industry. The number of claims has fallen 7.9 per cent per annum for the industry and 4.3 per cent per annum for all Queensland industries over the five years 2009-10 to 2013-14.

Over the same period the claim rate has fallen by 9.8 per cent per annum for the administrative and support services industry (down from 104.2 to 68.9 claims per 1,000 workers) and 6.1 per cent for all Queensland industries (down from 46.4 to 36 claims per 1,000 workers).

Although the rate is falling, the incidence of worker claims remains more than double the state average in 2013-14.

The highest number of total accepted claims and claim rate in 2013-14 were recorded in the following industry groups:

• employment services (2,408 claims or 166 claims per 1,000 workers)

• building cleaning, pest control and gardening services (1,489 claims or 53.4 claims per 1,000 workers).

Table 5: Administrative and support services, total accepted non-fatal claims and claim rate

Industry subdivision and group Number of claims


annum)

Administrative services 4,809 4,384 4,061 3,155 2,614 -14.1


Travel agency and tour arrangement services 57 48 53 44 42 -7.4

Other administrative services 190 151 141 161 164 -3.6


1,037 1,155 1,502 1,625 1,587 11.2

Building cleaning, pest control and gardening services 998 1,032 1,392 1,509 1,489 10.5

Packaging services 39 123 110 116 98 25.9

Administrative and support services 5,846 5,539 5,563 4,780 4,201 -7.9

Queensland total 89,354 89,359 88,028 82,000 74,840 -4.3

Industry subdivision and group Claim rate (per 1,000 employees)


annum)






41.5 57.9 64.2 73.2 54.6 7.1

Building cleaning, pest control and gardening services 42.4 54.0 62.2 72.3 53.4 6.0






Table 6 and Table 7 provide time series data on non-fatal injury and disease claims over the 2009-10 to 2013-14 period. The data shows that injury claims were much more prevalent than disease claims. In 2013-14, there were 3,559 total accepted non-fatal injury claims and 642 claims related to diseases or other causes.

Over the period 2009-10 to 2013-14, the administrative and support services industry recorded an average annual reduction of 9.3 per cent per annum in the number of non-fatal injury claims compared to a reduction of five per cent per annum recorded for all Queensland industries. Over the same period, the number of non-fatal disease and other claims for the industry grew 2.1 per cent per annum, compared to a slight fall of 0.1 per cent per annum for all Queensland industries.

The claim rates per 1,000 employees of non-fatal injuries and non-fatal disease and other categories was higher for administrative and support services workers than workers in all Queensland industries each year, over the past five years.

Table 6: Administrative and support services, accepted non-fatal injury claims and claim rate



annum)

Administrative services 4,348 3,912 3,644 2,781 2,259 -15.1


Travel agency and tour arrangement services 46 38 44 33 31 -9.4



908 989 1,298 1,335 1,300 9.4

Building cleaning, pest control and gardening services 874 883 1,192 1,232 1,213 8.5






annum)






36.3 49.6 55.5 60.1 44.8 5.3







Table 7: Administrative and support services, accepted non-fatal disease and other claims and claim rate



annum)

Administrative services 461 472 417 374 355 -6.3

Employment services 423 436 383 342 319 -6.8

Travel agency and tour arrangement services 11 10 9 11 11 0.0



129 166 204 290 287 22.1

Building cleaning, pest control and gardening services 124 149 200 277 276 22.1


Administrative and support services 590 638 621 664 642 2.1




annum)






5.2 8.3 8.7 13.1 9.9 17.6



Administrative and support services 10.5 11.1 10.0 11.4 10.5 0.0




3.3 Serious claims by industry and occupationIn 2013-14, the serious claim rate for the administrative and support services industry at 28.7 claims per 1,000 employees was substantially above the state average of 12.6 claims per 1,000 employees (Table 8). Serious claims include all accepted workers’ compensation claims for an incapacity that results in a total absence from work of one working week or more.

Over the 2009-10 to 2013-14 period, the decline in the serious claim rate for administrative and support services at 5.1 per cent per annum was slightly better than the decline recorded for all of Queensland, at 4.6 per cent per annum.

Although there have been reductions in the serious claim rate for this industry, the rate remains significantly higher (28.7 serious claims per 1,000 workers) than recorded for all Queensland industries (12.6 serious claims per 1,000 workers) (Table 8).

The two industry subdivisions in administrative and support services each recorded similar numbers of serious claims in 2013-14:

• 892 claims for administrative services

• 859 claims for building cleaning, pest control and other support.

Table 8: Administrative and support services, accepted serious claims and claim rate

Industry subdivision Number of claims


annum)

Administrative services 1,499 1,418 1,328 1,131 892 -12.2


490 517 778 867 859 15.1



Industry subdivision Claim rate (per 1,000 employees)


annum)



19.6 25.9 33.2 39.0 29.6 10.8





Table 9 shows that in 2013-14, labourers had the largest number of serious claims and a very high claim rate (1,154 serious claims and a rate of 30.1 claims per 1,000 workers). (Refer to Explanatory notes for further information on the calculation of claim rates by occupation.)

Table 9: Administrative and support services, accepted non-fatal serious claims and claim rate by occupation

Occupation Number of claims


annum)

Machinery operators and drivers 272 305 331 258 239 -3.2

Labourers 1,013 1,191 1,328 1,331 1,154 3.3

Technicians and trades workers 507 243 234 172 153 -25.9

Community and personal service workers 39 51 46 62 53 8.0

Professionals 45 43 49 47 45 0.0

Sales workers 20 12 14 14 9 -18.1

Clerical and administrative workers 67 64 62 66 44 -10.0

Managers 26 21 30 22 18 -8.8

Total 1,989 1,935 2,106 1,998 1,751 -3.1

Occupation Claim rate (per 1,000 all employed people)


annum)

Machinery operators and drivers 122.6 121.0 123.2 135.8 142.8 3.9

Labourers 29.8 36.9 43.5 39.9 30.1 0.2

Technicians and trades workers 75.4 46.8 54.5 28.2 22.9 -25.8

Community and personal service workers 7.5 8.4 6.8 10.2 10.8 9.6

Professionals 5.7 4.3 4.3 4.9 6.1 2.1

Sales workers 11.1 4.7 3.9 5.7 3.4 -25.7

Clerical and administrative workers 5.3 4.8 5.0 5.3 3.1 -12.5

Managers 4.0 2.6 3.7 2.7 2.4 -12.3

Total 25.8 24.2 26.5 24.9 21.0 -5.0



3.4 Mechanism of injury (non-fatal claims)Table 10 shows the most common mechanisms of injury in the administrative and support services industry for the period 2009-10 to 2013-14 were:

• body stressing (32 per cent)

• being hit by moving objects (17 per cent)

• falls, trips and slips (17 per cent)

• hitting objects with a part of the body (15 per cent).

Table 10: Administrative and support services, most prevalent mechanisms of injury for accepted non-fatal workers’ compensation claims by subdivision, 2009-10 to 2013-14

Industry subdivision Mechanism of injury Percentage of claims within

subdivision (%)

Administrative services (19,023 claims)

Body stressing 32

Being hit by moving objects 19

Hitting objects with a part of the body 15

Falls, trips and slips of a person 15

Building cleaning, pest control and other support services (6,906 claims)

Body stressing 34




Vehicle incidents and other 12

Industry total (25,929 claims)

Body stressing 32




Source: QEIDB, Feb 2015, employee claims.

3.5 Agency of injury (non-fatal claims)Table 11 shows the most common agencies of injury in the administrative and support services industry for the period 2009-10 to 2013-14 were:

• non-powered hand tools, appliances and equipment (26 per cent)

• materials and substances (17 per cent)

• environmental agencies (15 per cent)

• other and unspecified agencies (14 per cent).

Table 11: Administrative and support services, most prevalent agencies of injury for accepted non-fatal workers’ compensation claims by subdivision, 2009-10 to 2013-14

Industry subdivision Agency of injury Percentage of claims within subdivision (%)

Administrative services (19,023 claims)

Non-powered hand tools, appliances and equipment

27

Materials and substances 20

Other and unspecified agencies 13

Environmental agencies 12

Mobile plant and transport 12

Building cleaning, pest control and other support services (6,906 claims)


25



Industry total (25,929 claims)


26

Materials and substances 17



Source: QEIDB, Feb 2015, employee claims.


3.6 FatalitiesTable 12 details a breakdown of the accepted number of fatal workers’ compensation claims in Queensland by major industry groups. There were a small number of fatalities recorded in administrative and support services most years, except for 2011-12, when four fatalities were recorded.

Table 12: Accepted fatal workers’ compensation claims

Industry Number of fatal claims accepted

2009-10 2010-11 2011-12 2012-13 2013-14 Average

Agriculture, forestry and fishing 3 8 6 5 3 5

Manufacturing 5 4 4 6 1 4

Electricity, gas, water and waste services 0 0 0 1 1 0

Construction 8 8 15 6 2 8

Wholesale trade 2 3 2 3 2 2

Retail trade 0 3 0 1 0 1

Accommodation and food services 1 1 0 0 0 0

Transport, postal and warehousing 8 9 9 7 7 8

Information media and telecommunications 0 0 0 0 0 0

Financial and insurance services 0 0 0 0 0 0

Rental, hiring and real estate services 0 0 1 1 0 0

Professional, scientific and technical services 1 1 2 0 0 1

Administrative and support services 1 2 4 1 0 2

Public administration and safety 2 3 1 5 2 3

Education and training 0 0 4 1 0 1

Health care and social assistance 0 2 2 1 2 1

Arts and recreation services 0 0 2 1 3 1

Other services 1 1 0 1 1 1

Queensland total# 35 46 55 43 26 41

Source: QEIDB, Feb 2015, employee claims. Note: # Queensland total includes unknown and mining.


4. Inspectorate activity4.1 Events notified The number of events notified to Workplace Health and Safety Queensland (WHSQ) by the administrative and support services industry for the period 2009-10 to 2013-14 can be seen in Table 13.

There were few notified events in administrative and support services each year. In 2013-14, administrative and support services recorded 52 notified events, or just one per cent of all Queensland notified events. Workers in the industry however accounted for 3.6 per cent of all Queensland workers.

Table 13: Administrative and support services, events notified

Incident type Number of events notified

2009-10 2010-11 2011-12 2012-13 2013-14

Fatality 1 4 1 1 0

Grievous bodily harm# 80 124 100 34 23

Bodily harm/dangerous event## 26 40 45 38 29

Industry total 107 168 146 73 52

Queensland total 7,136 8,644 7,002 5,165 5,121

Incident type Industry share (%)

2009-10 2010-11 2011-12 2012-13 2013-14

Fatality 1.1 4.4 0.9 0.9 0.0

Grievous bodily harm# 1.8 2.2 2.5 2.0 1.6

Bodily harm/dangerous event## 1.0 1.4 1.5 1.1 0.8

Industry total 1.5 1.9 2.1 1.4 1.0

Source: CISR, extracted August 2015. Notes: # Admitted to hospital. ## All other incidents including dangerous events.

Note: Due to the Work Health and Safety Act 2011 coming into effect on 1 January 2012, and related changes to the department’s administrative practices, breaks in the series have occurred from this time. Caution should be exercised when comparing data for recent years.

The number of notified fatality events presented in Table 13 are the number of work-related fatalities recorded under the Workplace Health and Safety Act 1995 or Work Health and Safety Act 2011. It is the official record of notifications to the workplace health and safety regulator of workers (both employees and self-employed) who suffered a fatal injury at work as well as bystanders who suffered a fatal injury as a consequence of work activity. Bystander fatalities are not included if the bystander was considered to be at fault.


4.2 Inspectorate activityTable 14 shows that total inspector activities for the administrative and support services industry accounted for one per cent of all inspector activities in Queensland. This is in line with the proportion of notified events for the industry.

Proactive activities remain the focus for inspectors and 86 per cent of activities were proactive or educative in nature in 2013-14.

Table 14: Administrative and support services, inspectorate activities

Type of activity Number of inspector activities

2009-10 2010-11 2011-12 2012-13 2013-14

Number of workplace visits: reactive 15 58 32 42 1

Other intervention activities: reactive 110 227 226 144 45

Number of workplace visits: proactive 193 249 224 279 229

Number of workshops/presentations/seminars: proactive 46 71 78 58 60

Industry total 364 605 560 523 335


Type of activity Industry share (%)

2009-10 2010-11 2011-12 2012-13 2013-14

Number of workplace visits: reactive 0.7 2.2 1.3 2.5 0.1

Other intervention activities: reactive 0.8 1.8 1.9 1.7 0.7

Number of workplace visits: proactive 0.8 1.2 0.9 1.0 1.0

Number of workshops/presentations/seminars: proactive 0.9 1.8 1.7 2.1 2.2

Industry total 0.8 1.5 1.3 1.3 1.0

Source: CISR, extracted August 2015.

Note: Due to the Work Health and Safety Act 2011 coming into effect on 1 January 2012, and related changes to the department’s administrative practices, breaks in the series have occurred from this time. Caution should be exercised when comparing data for recent years.


4.3 Statutory noticesOver recent years, inspectors have conducted more advisory interventions to build the capacity of Queensland businesses for healthy and safe practices through the provision of information, advice and guidance. Associated with this proactive advisory approach, there has been a general reduction in statutory notices issued across Queensland.

Administrative and support services accounted for approximately one per cent of statutory notices issued in Queensland in 2013-14. Of those notices issued, 71 per cent were improvement notices (39 out of 55 total notices).

Table 15: Administrative and support services, statutory notices by industry subdivision and type of notice

Industry subdivision Number of notices

Administrative services 2009-10 2010-11 2011-12 2012-13 2013-14

Improvement notice 19 30 21 25 18

Prohibition notice 0 2 1 4 4

Dangerous goods infringement notice 0 0 0 0 0

Infringement notice 0 0 0 0 0

Electrical safety protection 0 0 1 0 0

Unsafe equipment notice 0 0 0 0 0

Seizures 0 0 0 0 0

Dangerous goods directives 0 0 0 0 0

Subtotal 19 32 23 29 22

Building cleaning, pest control and other support services 2009-10 2010-11 2011-12 2012-13 2013-14







Seizures 0 1 2 1 0


Subtotal 76 80 58 39 33

Administrative and support services 2009-10 2010-11 2011-12 2012-13 2013-14







Seizures 0 1 2 1 0


Total administrative and support services 95 112 81 68 55


Industry as a proportion of Queensland total (%)

2009-10 2010-11 2011-12 2012-13 2013-14

Notices to administrative and support services 0.8 1.3 0.9 1.0 0.9

Source: CISR, extracted August 2015.


5. Explanatory notesAccepted claims Accepted claims are those where an insurer has accepted liability for the claim at some stage of the claims history. Accepted claims may be subject to development over time and thus the category they are reported in may change over time. Claims classified as serious are those involving one or more weeks off work.

Accepted claims include the categories:

• accepted non-fatal injury claims (including the category accepted non-fatal serious claims)

• accepted non-fatal disease and other claims

• accepted fatal workers’ compensation claims.

Claim rateDue to data availability, a different source of data is used when calculating claim rates for occupations.

1. The claim rates for the type of claim by occupation reported in Tables 4 and 9 are based on employment by occupation data published by the Australian Bureau of Statistics in the quarterly publication, Labour Force, Australia Cat. No. 6291.0.55.003. The claim rate is derived using the following formula:

Number of claims (by occupation) x 1,000 = Claim rate per 1,000 all employed people

Number of all employed people (by occupation)

2. The claim rates for the type of claim by industry reported in Tables 5, 6, 7 and 8 are based on the number of employees covered by workers’ compensation. This data excludes most self-employed people who are not required to participate in workers’ compensation and is considered a more accurate representation of the claim rate by only including those eligible to lodge a claim. The claim rate is derived using the following formula:

Number of claims (by industry) x 1,000 = Claim rate per 1,000 employees covered by workers’ compensation

Number of employees covered by workers’ compensation

EventsNotified events are categorised into four types. Types 1 and 2 represent ‘incidents’. Types 3 and 4 represent ‘complaints’.

• Type 1 - workplace incidents causing death or grievous bodily harm of workers or members of the public, or exposure to substances likely to cause death or grievous bodily harm.

• Type 2 - workplace incidents causing bodily harm or dangerous events.

• Type 3 - complaints which involve significant risks to health and safety.

• Type 4 - other complaints.

Full-time workersFull-time workers are people who usually work 35 hours or more per week in all jobs, or although usually working less than 35 hours a week, actually worked 35 hours or more during the reference week.

Notices• Statutory notices represent both notices issued as a result of reactive investigations and notices issued as a result of proactive

assessments.

• Data in this report may differ from other data published on statutory notices due to the date of extraction from the database.

• Due to various legislative changes occurring over the period 2009-10 to 2013-14, caution should be exercised when comparing changes in data items over this period. The various data items, relevant legislation changes and some of the impacts are explained below:

– ‘Dangerous goods directives’ and ‘Dangerous goods infringement notices’ were issued to address safety in the workplace until the introduction of the Work Health and Safety Act 2011 (WHS Act) on 1 January 2012. From this time, notices where a dangerous and/or hazardous substance is involved are recorded under ‘infringement notices’ or other notices as applicable.

– ‘Infringement notices’ are on-the-spot fine for contravention of either WHS legislation or the Electrical Safety Act 2002 (the ES Act). From 1 January 2012, this data includes infringement notices where a dangerous and/or hazardous substance is involved.

– ‘Seizures’ includes a number of notice types, all relating to when something (e.g. plant, tool, workplace) is seized for evidence, or where a workplace which is the subject of investigation is not to be disturbed. Seizure notices are issued under either the WHS Act, ES Act or until 1 January 2012, the Dangerous Goods Safety Management Act 2001.

– ‘Electrical safety protection notices’ and ‘Unsafe equipment notices’ are issued by WHSQ Inspectors under the ES Act. The Electrical safety protection notice is the equivalent of the WHSQ prohibition notice and the Unsafe equipment notice is also the equivalent of the Prohibition notice but where it relates specifically to equipment, as opposed to work processes.

– ‘Improvement notices’ require an improvement in health and safety by a specified time and can be served under either the WHS Act or ES Act.

– ‘Prohibition notices’ prohibit a certain work activity or use of certain equipment and can be served under WHS legislation only.


Part-time workersPart-time workers are those who usually work less than 35 hours per week, and either did so during the reference week, or were not at work in the reference week.

Site visitsSite visits represent the number of times a workplace was visited by WHSQ staff. One or more site visits may take place as part of any given investigation, assessment or advisory. Advisories are an educational or industry information activity undertaken by an inspector.

Workers covered Covered workers include the ABS categories of employee and own-account workers.

AEU17_5854

The material presented in this publication is distributed by the Queensland Government for information only and is subject to change without notice. The Queensland Government disclaims all responsibility and liability (including liability in negligence) for all expenses, losses, damages and costs incurred as a result of the information being inaccurate or incomplete in any way and for any reason. © State of Queensland 2018

PN12286

administrative and support services industry statistical ...€¦ · support services industry at...

Documents