ACFE Board LLN Flagship Project – PQF Conference 9 October 2014

Welcome and Introductions

An ACFE Board funded demonstration project

Through implementation by selected LL providers, trialling and refining an approach to building engagement of LLOs with local small to medium enterprises (SMEs) to provide foundation skills training in the workplace.

Why this project?Drivers and enablers include:

economic environment and industry trends stronger emphasis on digital technologies importance of foundation skills for

individuals’ employment (and re-employment)

growing recognition by employers of importance of adequate foundation skills for worker productivity

policy focus, targets, funding.

Aims of this project Deepen LLO teachers’ and managers’ skills and

knowledge in the practice of workplace education and training

Strengthen industry’s understanding of LLN, digital literacy and broader foundation skills support needs of workers

Increase industry’s understanding of how LLOs can assist with developing such skills in workers

Improve LLN and foundation skills for the low-skilled workers through pre-accredited as well as accredited courses, and through the process

Build LL sector understanding of how to engage with industry, identify learning needs for workers, and design, develop and deliver flexible programs that provide improved outcomes for workers and the SMEs.

Design of the projectAction research approach has guided this project

involves reflective engagement with one’s own professional practice participants become researchers of their own practice as co-researchers in the collaborative enquiry (Dewar & Sharp 2013)to be effective, action research requires collaboration between all participants, including stakeholders, with achievement of the action research outcomes of a collegial group through the shared critically examined action of individual group members (Kemmis & McTaggart 1998)features conscious problematising, planned and deliberate enquiry, collaborative engagement with colleagues and stakeholders and ongoing careful documentation and recording (Wadsworth 1998).

Investigate business case

for LLO provision of workplace

based foundation

skills training

Investigate business case

for LLO provision of workplace

based foundation

skills training

LLOLLO

LLOLLO

LLOLLO

LLOLLO

LLOLLO

LLOLLO

Shared

LL

context

LLOLLOLLOLLO

Project Action Research Model

Investigate business case

for LLO provision of workplace

based foundation

skills training

Investigate business case

for LLO provision of workplace

based foundation

skills training

LLOLLO

LLOLLO

LLOLLO

LLOLLO

LLOLLO

LLOLLO

SME SME

SMESME

SMESME

SMESMESMESME

SMESME

Shared

LL

context

LLO local environment/context

LLOLLOLLOLLO

Investigate business case

for LLO provision of workplace

based foundation

skills training

Investigate business case

for LLO provision of workplace

based foundation

skills training

LLOLLO

LLOLLO

LLOLLO

LLOLLO

LLOLLO

LLOLLO

SME SME

SMESME

SMESME

SMESMESMESME

SMESME

Shared

LL

context

LLO local environment/context

Management

Management

Work teamsWork teams

Individual learners

Individual learners

LLOLLOLLOLLO

SME

Investigate business case

for LLO provision of workplace

based foundation

skills training

Investigate business case

for LLO provision of workplace

based foundation

skills training

LLOLLO

LLOLLO

LLOLLO

LLOLLO

LLOLLO

LLOLLO

SME SME

SMESME

SMESME

SMESMESMESME

SMESME

Shared

LL

context

LLO local environment/context

Management

Management

Work teamsWork teams

Individual learners

Individual learners

CAE Project support

Action Research support

Workplace Training Mentor support

4 project workshops – for guidance,collaborative planning & development, knowledge sharing

LLOLLOLLOLLO

SME

Stage 1: Identifying LLO workplace training capacity including: prior experience, existing networks and relevant resources, gaps, enablers, collaborative relationships that could be helpful …

Stage 2: Identifying local SMEs’ foundation skills training needs and opportunities including: local economic context, industry trends, types of employers and employee characteristics …

Stage 3: Making contact with local SMEs to promote understanding of how foundation skills development needs of workers can be met through LLO targeted programs and to propose, cost and secure at least 1 training contract …

Workshop 1

Workshop 2

Workshop 3

Stage 4: Training provision including SME/Workers’ training needs assessment and designing, developing, delivering and evaluating flexible workplace training program …

Workshop 4

Collegial Showcase and Reporting Stage: Shared reflections and discussion of experiences, evaluation of effectiveness of the training provided, analysis of skills and understanding gained and overall project design leading to report compilation …

AC

TIO

N R

ES

EA

RC

H S

UP

PO

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& W

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KP

LA

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TR

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ME

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OR

An approach to getting started

Capability

What is your current capability and capacity to engage with business?

What training could you offer right now?

Relationships

What relationships do you have now that you could Leverage? Revive?

How do you manage those relationships that are vital for your success in negotiating with and providing training for business?

Do you need to make any changes?

Assessing capabilityStart by asking......

NETWORKS

1.What existing networks do you have?

2.What contacts with business do you have already?

3.Are there former contacts that you could revive?

4.Who in your organisation is best placed to build and manage relationships with business?

5.What is it about your organisation that would be attractive to business?

Assessing capabilityStart by asking......

PROGRAMS, TRAINERS AND RESOURCES

What programs do you have now that may be relevant to business?

Which other organisations are training in workplaces in your area and how competitive are you?

Do you have skilled and experienced staff who can teach in workplaces?

Do you have links or partnerships to bring in expertise if you need it?

What about businesses in your area....some

questions?What are the industry types and trends in your

area? Do you know where to find this information?

Are businesses in your area employing people with low LLN?

What skills and training do people employed in your area need?

What is your business case for training at a business? What’s in it for the business?

What about the people working in your area; What are the issues? Will they attend classes in the evenings?

Areas to consider...for sustainability

Managing change What changes might you have to manage within your organisation when you secure a new business relationship?

How will you help effective communication? How will you measure success?

Sharing the learning within your organisation What might you have to do? How will you ensure sustainability of your efforts?

Target outcomes Short term? In the longer term?

Managing business relationships

Mapping approach to business relationshipsASSESSING THE RELATIONSHIP STRENGTH

MANAGING THE RELATIONSHIP2 QUESTIONS

Strong relationshipBottom line impact

Which role owns the relationship in your LLO?

Networking relationshipNo visible bottom line impact

Which area in your LLO benefits from the relationship?

Relationship mapping approach

ASSESSING THE RELATIONSHIP STRENGTH

MANAGING THE RELATIONSHIP2 MORE QUESTIONS

Strong relationshipBottom line impact

What is the value of the relationship in your LLO?

High – HVMedium – MVLow – LV

Networking relationshipNo bottom line impact

How much effort to sustain the relationship?

High – HEMedium – MELow – LE

An example

LLO

ACFE

DHS

SKILLS VIC

Youth Servic

e

ACFEOwner: Education ManagerBenefit: Education DivisionValue: HEffort: M

SKILLS VICOwner: CEOBenefit: Education DivisionValue: MEffort: H

DHSOwner: CEOBenefit: AdministrationValue: HEffort: L

YOUTH SERVICEOwner: Youth Co-ordinatorBenefit: Youth programsValue: LEffort: M

BUSINESSOwner: Education ManagerBenefit: Pre-accredited sectionValue: HEffort: M

BUSINESSOwner: Education ManagerBenefit: Pre-accredited sectionValue: HEffort: M

Business

Participating in this project

Loddon Campaspe Multicultural Services

The project experience

The outcomes

The learning

Welcome Sylvia Phan

& Kate McInnes

About LCMS Peak multicultural organisation in central Victoria

Over 15 years’ experience supporting newly arrived migrants and refugees

Pre-accredited training provider since 2006

Deliver a range of community development-based services

Celebrate diversity through

events and festivals

events and festivals

The Project Experience Kate and Sylvia drivers of the project

Why LCMS got involved - good fit with our strategic directions

Our target industries

Project stages

Project workshops

OutcomesOutcomes Stage 1-3

Outcomes for stage 4 (training):KR: not interestedHazeldenes: still waiting to hearMatchWorks: one term in

LearningHow to work around constraints - time and resources

Easier to take on this project as it’s already part of our strategic plan with allocation of resources and priorities

Level and skills of management directed to the project

Tools developed for the project were easy, relevant and applicable to a range of partnership settings

Accessible help and support makes the task less daunting.

To find out more. . .Contact Kate: k.mcinnes@lcms.org.au 5441 6644

Contact Sylvia: s.phan@lcms.org.au 5441 6644

www.lcms.org.au (check in December!)