Being Accountable Now

Prevents Being “Held”Accountable Later

KV Pharmaceutical Company

Agenda

Defining Accountability

What is Accountability

Improving Accountability

Levels of Ownership

How Do You Define Accountability?

An obligation or willingness to accept responsibility or to account for one's actions.

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How Do You Define Accountability?

In leadership roles, accountability is the acknowledgment and assumption of responsibility for actions, products, decisions, and policies within the scope of the role or employment position, encompassing the obligation to report, explain and be answerable for resulting consequences.

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What Is Accountability?

Accountability

to those who are entitled

to know

our performance

disclosingfully and truthfully

to accept responsibility

An obligation or willingness

to account for one's actions

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Improving Accountability

It’s a transformation process that takes:

Executive LeadershipExecutive Leadership

Passionate PractitionersPassionate Practitioners

Committed, Skilled StaffCommitted, Skilled Staff

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Improving Accountability

Whatelements are necessary at each step?

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Improving Accountability

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Learning this principle

blends Legitimacy,

Strategy, and Performance

Stakeholders need to be able to hold the partnership to account for its

Performance.Review and Evolve

PerformanceIn moving from commitment to action, managers and supervisors have to mobilize resources.

Take Action

StrategyIdentifying the best strategy

means assessing alternative

approaches to bridging the

accountability gaps.

Align Strategy

LegitimacyBy performing due diligence through sharing information, conducting research and collaborative problem solving to understand the accountability gaps.

Identify Accountability Gaps

Results How does thinking about Accountability help?

Design Stage

Improving Accountability

Improving Accountability

• Terms and commitments of participation:

The Accountability Compact

Agree who needs to be involved and how.

•Agreed measures and targets including input, output and impact metrics•Knowledge sharing and communication objectives

•Performance measurement systems

Specify specific elements of performance accountability.

• Quality measures

• Satisfaction and positive feedback

and key stakeholders

• System-wide learning

• Evaluation against strategic objectives

stakeholder expectations

• Improvement

• Innovation

• Skills and competency development

staff and partners themselves

Determine how the principles within the department will define and hold itself accountable to criteria for performance excellence.

Key ElementsDesign Stage

Improving Accountability

Each manager/supervisor commits to represent the department and to help the department be responsive to its ultimate beneficiaries its customers.

Representation

Each manager/supervisor commits to empower the workforce backed by periodic accountability and fine-tuning of direction.

Delegation

Each manager/supervisor commits to participate in the agreed upon job responsibilities defined within the objectives for that department.

Participation

Each manager/supervisor commits to support the organizations mission, strategy, and criteria for performance excellence.

CommitmentKV

Levels of Ownership

Buy In/InvestedAgree & Involved

Comply/ConcedeDisagree & Involved

Exempt/ExcuseAgree & Uninvolved

Resist/ResentDisagree & Uninvolved

“I Ow

n It” “I Don’t O

wn it”

Above The Bar

Below The Bar

Questions?

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