AC-FS5 Service Manual

D-19-022

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TABLE OF CONTENTS Identification of Dispenser Components 4 Overview of Dispenser 4 Specifications 4 Electrical Requirements 5 Safety Precautions 5 Inspection for Damage 5 Reshipment 5 SECTION I OPERATIONS 1. To Install – Plug & Play 6 To Uncrate 6 To Install 6 To Start 7 2. To Operate Clean Before First Use 8 To Install a Flavor Tank 8 To Fill a Tank – to the “full” level 8 To Prime the Pump 8 To prime individual tank pump 8 To Refill Tank, when product is low 10 To Reset 11 To Remove Empty Flavor Tank 11 3. Selection Buttons Button Panel 12 For Drink Selection 12 For Hot Coffee Selection 12 Drink Count Data 13 To Disable Button Panel 13 4. Low Level Indicator 14 5. Low Level Lockout 14 6. Red LED 14 7. LCD Displays 15 8. Cleaning Exterior of Dispenser 16 Button Panel 16 Dispenser Components 16 FlavorShot Tank and Cap (not in the dispenser) 17 FlavorShot Tank, Cap, and Pump System 18 Catch Tray 19 Product Dispensing Block and surrounding area 20

Cleaning Schedule 20 9. To Update Dispenser Program To Re-program 21 To Adjust Individual Dispense Amounts 22 SECTION II SERVICE TRAINING 1. Legs 23 2. Front Door Removal 24 3. Front Lower Panel Removal 24 4. Back Panel Removal 24 5. “ON/OFF” Switch and Circuit Breaker Removal To Remove and Replace the ON/OFF Switch 25 To Remove and Replace the Circuit Breaker 25 6. Front Door – door cord removal & replacement 26 7. Tank Removal 26 8. Electrical Cord Replacement 28

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9. Power Supply Removal 28 10. Pump Tray Removal 29 11. Pump Removal from Tray 29 12. Driver Board Replacement To Replace the Pump Driver Circuit Board Card 30 Pump Assembly – Addressing Position 32 13. Product Dispensing Block Removal 33 14. Dispensing Tube Removal 34 15. O-Ring Checks 35 16. Check Tank Screen for Clogging 36 17. To Verify Dispense Amounts 36 III TECHNICAL 1. Programming Door Panel 37 2. Power Supply – voltage checks 37 3. Pump Driver Motor Assembly – voltage checks 38 4. Check Valve Maintenance 39 To Replace Inlet Check Valve 40 IV DRAWINGS 1. Wiring Diagram 41 2. Shelf Assembly – BTM FS-5 42 3. Tubing – Clear – PVC Assembly – FS-5 43 4. Outer Body Assembly FS-5 44 5. General Assembly FS-5 45 V PARTS LIST 46 VI TROUBLESHOOTING 1. No power at the plug 48 2. Dispenser will not turn on 48 3. Dispenser will not dispense flavor 48 4. Dispenser is not dispensing the proper amounts of product 49 5. Dispensing tube block is sticky 50 6. Dispenser is unusually warm on the exterior 50 7. Dispenser is leaking product from the tank 50 8. Dispenser is leaking product from the tube or dispensing block 50 9. Dispenser is leaking product from the pump body 51 10. Dispenser is not level 51 11. Red warning light on the product selection button is flashing 52 12. LCD Display on the front door does not come on 51

A. C. Dispensing Equipment Inc. 100 Dispensing Way Lower Sackville, NS Canada B4C 4H2

SureShot Dispensing Systems® Technical Assistance Center Tel: 1-902-865-9602 Toll Free: 1-888-777-9990 Fax: 902-865-9604 E-Mail Service: service@sureshsotdispensing.com E-Mail Parts: parts@sureshotdispensing.com Web: www.sureshotdispensing.com

FS-5 Service Manual DATE: Sept-05

D-19-022

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IDENTIFICATION OF DISPENSER COMPONENTS Overview of dispenser The AC-FS5 FlavorShot by SureShot™ automatically delivers controlled portions of up to 5 flavors (French Vanilla, Hazelnut, etc.) for addition to coffee, iced coffee, and other beverages. These dispensers are not to be used for products needing refrigeration. Specifications Capacity: 5 tanks x 950 ml Weight: 45 lbs (empty dispenser) Dimensions: L x W x H: 24” x 8” x 17½”

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Electrical Requirements • Be sure the current at the power source receptacle is: 120 VAC, 15 Amp,

1 ph, 60 Hz. • The power cord is furnished with a UL-approved 3-prong attachment plug.

This plug is designed to fit a receptacle with provisions for a grounding pin. The dispenser includes a microcontroller and must be operated on grounded electrical wiring at all times.

Failure to do so will void the Warranty. • Electrical servicing must be done by a qualified technician. The Warranty

will be null and void if the dispenser is serviced by unqualified personnel.

Inspection for Damage When you receive the dispenser, inspect the exterior of the shipping container for damage. Note any damage in detail. Uncrate the dispenser at once (see instructions below). Examine the dispenser for damage. Report any damage to the transportation company immediately. File a claim for damages promptly. Do not discard the packaging. Your immediate inspection protects you against loss since A. C. Dispensing Equipment Inc. is not responsible for damages incurred during shipment. Notify A. C. Dispensing Equipment Inc. No returns will be accepted without prior approval. Obtain an authorized return number by contacting A. C. Dispensing Equipment Inc. at 1-888-777-9990 or 1-902-865-9602.

Reshipment Packaging for re-shipment is done in the reverse order of uncrating. If packaging is not available, it can be purchased locally or from our factory by request. Any damage occurring in transit of the returned goods caused by improper packaging is not considered a defect covered by Warranty. SECTION 1 – OPERATIONS 1. PLUG & PLAY INSTALLATION

Safety Precautions • Always plug the dispenser into an approved electrical outlet. • The dispenser includes a microcontroller and must be operated

on grounded electrical wiring at all times. • Unplug the dispenser from its electrical source before servicing. • Do not immerse the dispenser in water. • Observe all safety precautions with this dispenser that you would

with any electrical appliance.

The Warranty will be null and void if the dispenser is serviced by unqualified personnel. Service under Warranty must be approved and dispatched by A. C. Dispensing Equipment Inc. before the service technician is dispatched. Contact the SureShot Dispensing Systems® Technical Assistance Center at 1-888-777-9990 or 1-902-865-9602 for approval. The customer is responsible for all costs not approved by A. C. Dispensing Equipment Inc.

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The FlavorShot by SureShot™ dispenser is designed for easy plug and play installation by the customer. The dispenser’s unique patent-pending pump system requires no calibration at installation. To Uncrate: 1. Position the box with the “This Side Up” arrow pointing upward. 2. Turn the dispenser box on its side. 3. Remove the packaging material at the bottom. 4. Install legs by screwing each leg into the bottom of the dispenser. Tighten by hand until snug. 5. Turn the dispenser box to the upright position. 6. Remove the cardboard box by lifting it up and off. Do not lift the dispenser by the door. 7. Remove the plastic protective covering from the stainless steel exterior of the dispenser, by peeling it off. To peel, hold the dispenser firmly at the top and peel from top to bottom. 8. Remove the plastic protective covering from the catch tray and attach the catch tray to the dispenser. To Install: 1. Place the dispenser where it will best serve the customer’s operation.

• Make sure that counters, platforms, or shelves are strong enough to support the weight of the dispenser and full containers of product. The empty dispenser weighs 45 pounds.

• Place the dispenser at a serving height so that staff drawing product can operate the buttons as well as easily place and remove cups.

2. Do not block the vents at the rear of the dispenser. The vents must be free and open to ensure proper ventilation and to prevent over-heating and damage to the system. 3. Do not place the dispenser too close to a source of heat or moisture. 4. Maintain air space on all sides. 5. The dispenser should be placed on a level surface or leveled by adjusting the legs. Use a bubble level to ensure the dispenser is level. Ensure that the dispenser is level or slightly higher in the back. Do not allow the dispenser to be tilted backwards. NOTE: Do not remove the legs from the dispenser or allow the dispenser to sit flat on the counter. Make sure the adjustable 4-inch legs at the four corners of the bottom of the dispenser are in place. Note that these legs are adjustable and they are secure even though they may appear to be loose. Removal of the legs automatically voids the Warranty.

CAUTION: Before starting the dispenser, make certain that all Installation instructions have been followed.

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To Start: 1. Plug the power cord into the proper 110/120 VAC electrical outlet. 2. Turn the Power Switch “ON”. The power switch is recessed on the front lower left side of the dispenser. 3. Make sure the dispenser door is closed. 4. The LCD window will display “Wait” and then a series of 5 dots will appear. This indicates that all 5 tank pumps are operating. If the symbol “^” appears anywhere in this row of dots, it indicates that pump has failed to register. For example, “Wait ..^..” indicates the pump for tank 3 is not registered and pump 3 will not dispense. See Troubleshooting, Page 49. Otherwise, “Waiting …..” indicates all pumps are communicating. 5. Push one of the flavor buttons and then a size button on the front panel and listen to hear the pump cycle. This confirms that the dispenser is operating.

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2. TO OPERATE • Flavor buttons on the front panel are labeled and are in the same order as

the labeled flavor tanks inside the dispenser. • Flavor tanks sit in pumps. Tanks have twist-off, tethered caps. • Tanks must be primed after the initial filling, after cleaning, and whenever

a tank has been emptied. To prime, see Instructions on page 9. • Tanks must be reset after filling, to allow the microcontroller to track

volume accurately as the tank empties. • Tanks may be refilled as desired. Always refill to the “Full” line near the

top of the tank. Always Reset the system after a tank has been refilled. To reset, see instructions on page 11.

Clean Before First Use of the Dispenser

• Clean the dispenser thoroughly after installation. See Cleaning Instructions for the Exterior of the Dispenser and the Dispenser Components on pages 16-20.

• All flavor tanks and caps must be cleaned before use. See page 17. INSTALL, FILL AND PRIME FLAVOR TANKS TO INSTALL TANK: 1. Open the dispenser door. 2. Slide the tank shelf forward. The shelf holds 5 flavor tanks, to your company’s specifications. 3. Install tanks:

a. Before installing tank, apply a small amount of food-grade lubricant to the O-ring on the outlet at the bottom of the tank. b. Place the flavor tank(s) into the appropriate dispenser flavor pump(s).

Note: Twist the tank sideways slightly to fit it properly in the pump. Do not force the tank into the pump. When the tank fits properly, it will not lift easily out of the pump. TO FILL TANK: 4. Fill tank: Remove the tank cap and fill the tank with the appropriate flavor to the “Full” line on the tank. Press the Flavor button for the tank filled. Press the Reset button, within 3 seconds of pressing the Flavor button. The LCD will display “Reset - Full” or “Reset- Low Fill”. Press the Reset button until “Reset - Full” is displayed. CAUTION: The accuracy of the low-level indicator and lockout depend on filling the tank to the level indicated in the LCD message.

Note: Low level fill is used only when refilling a tank. See page 10. 5. Replace the tank on the flavor tank. 6. Repeat Steps 1 – 5 to fill other tanks as necessary. 7. Ensure the flavor delivery tube from the pump is clear and attached to the

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product dispensing block, with no kinks or pinches. Do not pull or stretch the flavor delivery tube. TO PRIME TANK PUMP: 8. Prime the pump. As the pumps are being primed, the dispenser will automatically track the amount of flavor removed from the tank. To Prime individual tank:

1. place empty cup or container under the product dispense block 2. press the individual flavor button 3. press the PRIME button and hold for 2 seconds. The PRIME button is located at the bottom right of the button panel.

You must let the Prime cycle complete without interference to ensure all the air is removed from the pump assembly.

Note: The PRIME function automatically tracks the amount of flavor removed from the tank. There is no need to refill the tank after priming it. If you choose to refill the tank, you must reset the level, following the procedure in the “Reset” section

9. Close the dispenser door. The dispenser is now ready to operate.

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TO REFILL & RESET FLAVOR TANKS To Refill Tank, when product is low When the product in a flavor tank reaches the “low” level, the red indicator light at the top of the Flavor button will flash to show that it is time to refill the tank. When the flashing begins, approximately 200 ml of flavor remain in the tank. Once the Indicator Light begins to flash, the tank can be refilled with a 750 ml bottle of flavor. When approximately 100 ml of flavor are left in the tank, the Indicator Light will turn to solid red, to indicate that the tank must be refilled and reset before dispensing can continue. When a product tank has been refilled, the tank level must be reset to begin the countdown to the low level indication. Refill must be followed by Reset. To Reset, see page 11. TO REFILL: 1. Open the dispenser door. 2. Slide the tank shelf forward. 3. Remove the tank cap and refill the tank with the appropriate flavor to the “Full” or “Low” line on the tank. If you refill the tank to the “Full” level: a. Press the Flavor button for the tank filled b. Press the Reset button. The LCD will display “Reset - Full” or “Reset - Low Fill”. Press the Reset button until “Reset - Full” is displayed.

• The FlavorShot by SureShot™ offers convenient reset levels so that, depending on product requirements or sales demand, you can either fill the tank fully or just to the low level indicator.

• Flavor tanks hold one full bottle of flavoring when the tank has reached the “low level” indicator, to enable fast reloading and resetting of the dispenser.

• Dispensers must be refilled to either the Reset-Full or Reset-Low Fill levels. Refilling to any other level in the tank will result in inaccurate readings by the Low Level Indicator.

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If you refill the tank to the “Low” level: a. Press the Flavor button for the tank filled b. Press the Reset button. The LCD will display “Reset - Full” or “Reset - Low Fill”. Press the Reset button until “Reset - Low Fill” is displayed.

CAUTION: The accuracy of the low-level indicator and subsequent lockout depend on filling the tank to the level indicated in the LCD message. If you accidentally select the wrong level, continue to press the Reset button until the desired level appears in the LCD.

4. Replace tank cap. Twist until tight, to prevent spill. 5. Gently slide the tank shelf back into place. 6. Close the dispenser door. TO RESET: 1. Close the dispenser door. 2. Press the Flavor selection button for the tank that was filled. 3. Press the Reset button on the upper front of the dispenser. CAUTION: Always Reset the tank after refilling, to ensure accurate countdown to the low-level indication. TO REMOVE AN EMPTY FLAVOR TANK 1. Place a container under the product dispensing block to catch any residual flavor and to prevent spills. 2. Press the Flavor button for the tank to be removed 3. Before the red light on the Flavor button goes out, press and hold the Clean button for two seconds. Allow the pump system to empty all residual product. 4. When the tank and pump are empty, press the Clean button again to cancel the remainder of the clean cycle. 5. Open the dispenser door and slide the tank shelf forward. 6. Lift up the empty flavor tank out of the pump body and remove the tank. 7. Rinse, wash, rinse and sanitize the flavor tank. Follow Cleaning instructions on page 17. 8. Load a clean, sanitized tank, following Install and Fill instructions on pages 8, 9. NOTE: Always clean empty tanks before re-using or storing them. Follow the “Install, Fill & Prime Flavor Tanks” instructions on pages 8, 9 when you place an empty tank in the dispenser.

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3. SELECTION BUTTONS Make certain all initial Set-Up and Loading instructions have been

followed before operating the dispenser. The flavor and volume to be dispensed are selected by pressing buttons

on the Button Panel on the front door of the dispenser. Press buttons as required. Do not press hard; a touch press is all that is required. Modifier buttons are used for specialty drinks such as Iced Coffee. Some of the Modifier buttons may be inactive, reserved for future programming. For Drink Selection: 1. Press Flavor button

2. Press Modifier button 3. Press Size button

For Hot Coffee Selection: 1. Press Flavor button 2. Press Size button

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Drink Count Data: The FlavorShot by SureShot™ dispenser provides Drink Count Data. This shows the number of drinks dispensed since that flavor was last reset. To check Drink Count Data for flavored coffee: 1. Press Prime button and hold for 2 seconds. Release the prime button. 2. Press Clean button and hold for 2 seconds. 3. Press the Flavor button for the flavor you want the Drink Count Data on, e.g. French Vanilla. 4. The LCD window will display the total number of those drinks dispensed. 5. To Exit: a. Press the Prime Button and hold for 2 seconds. b. Press the Clean Button and hold for 2 seconds. To check Drink Count Data for a specialized coffee, e.g. French Vanilla Iced Coffee: 1. Press Prime button and hold for 2 seconds. Release the prime button. 2. Press Clean button and hold for 2 seconds. 3. Press the Flavor button for the flavor you want the Drink Count Data on, e.g. French Vanilla. 4. Press the Modifier button for the specialty drink you want the Drink Count Data on, e.g. Iced Coffee. 5. The LCD window will display the total number of those drinks dispensed. 6. To Exit: a. Press the Prime Button and hold for 2 seconds. b. Press the Clean Button and hold for 2 seconds. To Reset Drink Count Data: 1. Press Prime button and hold for 2 seconds. Release the prime button. 2. Press Clean button and hold for 2 seconds. 3. Press Flavor OR Flavor + Modifier buttons 4. Press Reset button to reset drink count for that drink combination 5. To Exit: a. Press the Prime Button and hold for 2 seconds. b. Press the Clean Button and hold for 2 seconds. TO DISABLE BUTTON PANEL Disabling the Button Panel deactivates all the buttons and will not allow flavor to be dispensed. The Button Panel may be disabled to allow cleaning of the dispenser front without loss of flavors and to allow reprogramming of the dispenser. To Disable Button Panel: 1. Press and hold the Reset button, without selecting a Flavor. The LCD will display “Panel Disabled”. All the red LEDs on the panel buttons will flash. During that flashing, you may clean the dispenser front (see page 16) or use the Infrared Programming Device to reprogram the dispenser (see page 21). NOTE: The “Panel Disabled” mode will last for 20 seconds before the dispenser automatically returns to normal operating conditions and displays “Select Flavor”.

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4. LOW LEVEL INDICATOR The Low Level Indicator is the red Indicator Light at the top of each flavor selection button. This Indicator Light will flash after 750 ml have been dispensed from the tank. Note that approximately 200 ml of flavor is left to be dispensed from the tank when the light begins to flash. Once the Indicator Light begins to flash, the tank can be refilled with a 750 ml bottle of flavor.

5. LOW LEVEL LOCKOUT After the Low Level Indicator begins to flash and when approximately 100 ml remain in the tank, the Indicator Light with stay on solid red. A double beep sounds when the lockout begins, and the LCD will display “Refill Tank”. Once the Low Level Indicator is solid red, the tank must be refilled and reset before dispensing can continue. See pages 10,11. 6. RED LED

- flashing on flavor selection button – indicates low level. - solid red on flavor selection button – indicates tank locked out for low

level.

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7. LCD DISPLAYS The Liquid Crystal Display (LCD) at the top left of the Button Panel (See page 12) on the front of the dispenser shows the current dispenser function. Press a button to Select Product. The LCD shows the operational status of that flavor tank:

Display

Message

Select Flavor indicates dispenser ready for a flavor selection

Flavor 1, 2, 3, 4, 5 indicates flavor selected

Modifier 1, 2, 3, 4, 5 indicates the Modifier selected

Top Up (X) Small (S) Medium (M) Large (L) Extra-Large (XL)

indicates size selected

Refill Tank Indicates tank must be filled to the “Full” line

Reset – Full indicates tank level is resetting to “Full”

Reset - Low Fill Indicates tank level is resetting to “Low Fill” quantity

Prime indicates tank priming

Clean indicates tank cleaning underway

Panel Disabled Indicates the Button Panel is disabled – no product will be dispensed

IR Indicates dispenser is being reprogrammed and the download of the new program is underway

Program Mode: 1

indicates dispenser is in Program Mode and the Size, Flavor, and Modifier buttons may be used to adjust delivery amounts

Program Mode: 2 This Mode is for factory settings only. Press Clean button again to return to Program Mode: 1 OR contact A. C. Dispensing Equipment Inc Technical Assistance Center at 1-888-777-9990 or 1-902-865-9602

Wait appears as dispenser powers up

NOTES:

• Once the flavor is dispensed, the LCD cycles back to Select Flavor. • Display returns to normal operating conditions after 3 seconds.

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8. CLEANING

• Do not spray any liquid, such as a cleaner, in or around the dispensing tubes. Liquid may damage electrical components located behind the product dispensing block.

• Brushes have been provided with your dispenser to be used in the cleaning of the tanks and the dispense nozzle.

CLEANING: Exterior of Dispenser

• Do not use any abrasive materials. • Use a soft, dry cloth to wipe down the exterior surfaces of the dispenser to

maintain the luster of the stainless steel finish. • Wash the stainless steel exterior surfaces of the dispenser with warm,

soapy water. Rinse with warm, clear water. If the water is hard, wipe the dispenser dry with a soft cloth to prevent water spotting.

• Stainless steel polish may be used if it is sprayed on a cloth before the cloth is used to wipe down the exterior surfaces of the dispenser.

CLEANING: Button Panel 1. Disable button panel: Press and hold the Reset button, without selecting a flavor. The LCD will display “Panel Disabled” and all the red LEDs on the panel buttons will flash. 2. Clean: While the red lights are flashing, wipe down the button panel with warm, soapy water and rinse with warm, clear water. NOTE: The Panel Disabled mode will last for 20 seconds before the dispenser automatically returns to normal operating conditions and displays “Select Flavor”. CLEANING: Dispenser Components

• Flavor tanks and caps are made of plastic. They must be cleaned regularly, according to provincial or state regulations.

• Flavor tanks and caps must be washed and sanitized by hand as required. Use a sanitizing agent approved by your regulatory authority.

• All tanks and caps must be cleaned using the instructions below before they are loaded into the dispenser and during use.

• At any time during the cleaning operation, or if the Clean button is selected accidentally, the cleaning cycle may be ended by selecting the Clean button a second time.

• After cleaning and installing flavor tanks, apply a small amount of food-grade lubricant to the O-ring on the outlet at the bottom of the tank.

NOTE: Cleaning is a 4-stage process: Rinse, Wash, Rinse, Sanitize.

All 4 stages must be followed, in sequence, to complete cleaning.

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CLEANING: Flavor Tank and Cap (not in the dispenser)

Step

Action

1

For new tanks and used tanks not in the dispenser, proceed to Step 2. If the tank is still in the dispenser, place a catch container under the product dispensing block and drain any residual flavor from the tank and pump by

a. press the Flavor button for the tank to be cleaned b. before the red light on the Flavor button goes out, press and hold

the Clean button for 2 seconds. When the flavor has run out, press the Clean button a second time to stop the cycle. c. Discard the flavor. d. Slide out the flavor tank shelf, and lift the tank vertically to remove it from the pump.

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RINSE: Rinse the tank, including the cap, with lukewarm water.

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WASH: Place the tank and cap in a hot water wash at a minimum water temperature of 140 °F or 60 °C. Add a good quality general cleaner to the hot water at the concentrations recommended by the detergent supplier. Wash thoroughly, using a long-handled brush to reach all crevices. Wash the product dispensing block area, using a small brush.

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RINSE: Rinse the washed tank and cap well with lukewarm water. Turn the tank and cap upside down. Air dry.

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SANITIZE: Before refilling the tank with flavor, sanitize the tank and cap with mild sanitizer such as chlorine at 100 ppm, or a product specified by your supplier. Let the tank and cap drain before filling with flavor. Do not rinse. Air dry. NOTE: Before installing tanks, apply a small amount of food-grade lubricant to the O-ring on the outlet at the bottom of the tank.

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CLEANING: Individual FlavorShot tank, cap, and pump system Step Action

1 Place a catch container under the product dispensing block to catch any residual flavor from the tank and pump.

2 Press the Flavor button for the tank you wish to clean

3 Before the red light on the Flavor button goes out, press and hold the Clean button for two seconds. The Clean button is at the bottom of the Button Panel.

4 Allow the product in the system to drain completely.

5 Press the Clean button a second time to stop the cycle.

6 Discard the flavor.

7 Slide the tank shelf forward and lift the tank vertically to remove it from the pump.

8 Clean the tank and the tank cap, following instructions on page 17.

9 Install a clean tank (cleaned as above) in the dispenser by sliding the shelf forward and inserting the tank vertically into the appropriate location on the tank pump shelf. Before installing the tank, apply a small amount of food-grade lubricant to the O-ring on the outlet at the bottom of the tank.

10 RINSE: Fill the tank with lukewarm water. Press the Flavor button for the tank to be cleaned. Before the red light on the Flavor button goes out, press and hold the Clean button for two seconds. Allow the water in the tank and pump to run out.

11 WASH: Fill the tank with a general purpose cleaning solution as recommended by your detergent supplier, at 150 °F or 65 °C.

Always fill to the “Full” line at the top of the tank. Never wash with less than a full tank of cleaner. Do not over-fill. Press the Flavor button for the tank to be cleaned. Before the red light on the Flavor button goes out, press and hold the Clean button for two seconds Allow the cleaning solution in the tank and pump system to run out. Make sure all of the cleaning solution runs out. During the wash cycle, use a small brush to clean

the product dispensing block.

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RINSE: Fill the tank with lukewarm water. Press the Flavor button for the tank to be rinsed.

Before the red light on the Flavor button goes out, press and hold the Clean button for two seconds Allow the water in the tank and pump system to run out.

13 SANITIZE: Fill the tank with sanitizer, such as chlorine at 100 ppm, or a product recommended by your detergent supplier.

Press the Flavor button for the tank to be sanitized. Before the red light on the Flavor button goes out, press and hold the Clean button for two seconds and allow the sanitizer to run out.

Make sure all of the sanitizer has drained. Do not rinse.

14 When complete, refill the tank and prime the pump following the Fill and Prime Instructions on pages 8, 9.

NOTE: The cleaning cycle may be ended at any time (e.g., during the cleaning cycle or if it is activated accidentally) by pressing the Clean button a second time.

CLEANING: Catch Tray Step Action

1 Remove the catch tray by lifting it up and off.

2 RINSE: Rinse the tray with lukewarm potable water.

3 WASH: Place the tray in a hot water wash at a minimum water temperature of 140 °F or 60 °C. A good quality general cleaner should be added to the hot wash water at the concentrations recommended by the detergent supplier.

Wash thoroughly, using a brush to reach all the crevices. If a dishwasher is available at the location, this step may be carried out by placing the tray in the dishwasher and washing on the pot cycle.

4 RINSE: After washing, rinse the tray well with lukewarm water.

5 SANITIZE: Sanitize the tray using a mild sanitizer such as chlorine at 100 ppm, or a product recommended by your detergent supplier. Turn the tray upside down. Drain. Air dry. Do not rinse.

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CLEANING: Product Dispensing Block and surrounding area • The area around the product dispensing block must be kept clean for

proper sanitation. • The area around the product dispensing block should be brushed with a

sanitized brush and wiped clean daily with a clean, sanitized towel. • Cleaning the Product Dispensing Block may introduce small air bubbles

into the dispense tube. This does not affect dispense amounts. Periodically, prime the pump to remove this air bubble.

CLEANING SCHEDULE

Daily - wipe the dispenser exterior with a clean, sanitized towel - clean product dispensing block: brush with a sanitized brush and

wipe clean with a clean, sanitized towel - clean catch tray: rinse, wash, rinse, sanitize, and air dry

Every 30 days - clean all flavor tanks, caps, and pumps, using the procedures above - clean check valves Check valves are automatically cleaned during tank cleaning. Disassemble only if problem suspected.

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9. TO UPDATE DISPENSER PROGRAM To Re-Program the Dispenser or to update the existing program: Should the company’s beverage program require updating of flavor profiles, flavor amounts, or button functions, the FlavorShot by SureShot™ dispenser has infrared programming capability for easy field programming. The FlavorShot by SureShot™ dispense system allows reprogramming using the Infrared Programming Window (IRPW) on the front of the dispenser and an Infrared Programming Device (IRPD) to be sent to you by A. C. Dispensing Equipment Inc.

To Re-program: 1. Obtain the Infrared Programming Device for the new program. 2. Press the Reset button and hold for 2 seconds.

• The LCD will display “Panel Disabled”. • The red Indicator Lights at the top of the buttons on the Button Panel will

flash and scroll. • This disables the button panel for the remainder of this procedure and no

flavor may be dispensed. • The remainder of this re-programming procedure must be done while the

indicator lights are flashing. 3. Point the Infrared Programming Device directly at the Infrared Programming Window.

• Press the button in the middle of the Device to activate the programmer and begin to load the new program into the dispenser. While the program is downloading, the red light on the Device is on. It will time out in 4 seconds and turn off if it is not pointed at the dispenser.

• The red Indicator Light on the Reset button blinks while the IRPW searches for the IRPD signal. The light turns solid red or off when the program download begins. If the light continues to blink, that indicates the Device has not found the IRPW properly. Point the IRPD at the window again and press the button to begin again.

NOTE: Once this procedure is started, it must be completed before the

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dispenser will operate again. • IR will be displayed in the LCD window while the download is underway. • It takes approximately 1 minute for the program download procedure to

be completed – press the IRPD button throughout the procedure. Do not interrupt the program download.

• The program download is in 2 segments. The red Indicator Lights on the size buttons illuminate during the download – the light on the middle (M) button illuminates throughout. Next, the lights on the inner two buttons (S and L) illuminate to indicate the first segment of the new program has been downloaded. Finally, the lights on the outer two buttons (X and XL) illuminate indicate the second segment of the program has been downloaded.

• The LCD window displays a WAIT message to indicate that it is re-booting and that you should wait until the procedure is completed.

4. Once the reprogramming is complete, the system reboots automatically and the LCD window returns to the display “Select Flavor”. To Adjust Individual Dispense Amounts (Alternative method) 1. Enter Program Mode: Press Prime and hold for 2 seconds. Press Clean and hold for 2 seconds. 2. Select Flavor, or Flavor + Modifier if applicable. 3. Select Size 4. Use Hidden Button 1(UP) and Hidden Button 2 (DOWN) to adjust the dispense amounts. Each adjust is 0.1 ml increase or decrease for amounts of 25.4 ml or less. For amounts of more than 25.4 ml, each increase or decrease is 0.5 ml. Program Mode: 2 Program Mode 2 is used only to reprogram factory settings and should not be adjusted in the field. Adjustments could result in the dispenser not functioning properly. If the LCD displays “Program Mode: 2”, exit this mode by pressing the Clean button. The dispenser should return to Program Mode: 1, and the LCD will show “Program Mode: 1”. If it does not, contact the A. C. Dispensing Equipment Inc. Technical Assistance Center at 1-888-777-9990 or 1-902-865-9602.

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SECTION II – SERVICE TRAINING 1. Legs – See Plug & Play Installation – Section 1, page 6 To Install Legs: 1. Position the dispenser box with the “This Side Up” arrow pointing upward. 2. Turn the dispenser box on its side. 3. Remove the packaging material at the bottom. 4. Remove the legs from the box. Check the adjustable bottom section of each leg, to ensure that it is screwed snugly into the upper section of the leg. Tighten by hand until snug. 5. Install legs by screwing the top of each leg into the bottom of the dispenser. Tighten by hand until snug. 6. Place the dispenser on a level surface or level the dispenser by adjusting the legs by turning them slightly. To ensure the dispenser is level, place a bubble level on the top of the dispenser during any adjustments. Ensure the dispenser is level or slightly higher in the back. Do not allow the dispenser to be tilted backwards. NOTE:

• After Installation of the legs, do not remove the legs from the dispenser or allow the dispenser to sit flat on the counter.

• Make sure all 4 of the adjustable 4-inch legs are in place at the four corners of the bottom of the dispenser. These legs are adjustable and they are secure even though they may appear to be loose.

• Removal of the legs automatically voids the Warranty.

Install Legs

24

2. Front Door Removal To Remove Front Door: 1. Disconnect the door cord, which enters the door at a connection at the lower left corner of the door.

• Depress the connect tab with a small screw driver. • Pull the cord out of the connection jack in the door. Note: this is similar to a telephone cord.

2. Lift the door up and off – the hinges slide apart. 3. Front Lower Panel Removal To remove the Front Lower Panel: 1. Unscrew the 4 screws at the corners of the panel. 2. Release the protective door wire grommet. 3. Remove the door cord from the grommet. 4. Back Panel Removal To Remove the Back Panel: 1. Unscrew the 8 screws holding the panel in place. 2. Remove the panel.

Front Lower Panel

Remove Front Door

25

5. “ON/OFF” switch and Circuit Breaker removal To Remove and Replace the ON/OFF Switch (Power Switch): 1. Disconnect the AC power supply. 2. Remove the lower front panel by removing its 4 screws. 3. Disconnect the 2 power wires to the switch. Note their positions. 4. From inside the dispenser, pinch the top and bottom of the Power Switch retainers. 5. Push the switch out of the dispenser. 6. Insert new power switch. Make sure the ON part of the rocker switch is at the top. 7. Reconnect the wires, restoring the wires to their previous positions.

To Remove and Replace the Circuit Breaker: 1. Disconnect the AC power supply. 2. Remove the lower front panel by removing its 4 screws. 3. Disconnect the 2 power wires to the switch. Note their positions. 4. From inside the dispenser, depress the Circuit Breaker retainers on the left and right sides. 5. Push the Circuit Breaker out of the dispenser. 6. Insert new Circuit Breaker. Confirm the top-bottom orientation by checking the printing on the outside of the Circuit Breaker. 7. Reconnect the wires, restoring the wires to their previous positions.

26

6. Front Door – door cord removal / Replacement To Remove and Replace Front Door Cord: 1. Disconnect the door cord, which enters the door at a connection at the lower left corner of the door.

• Depress the connect tab with a small screw driver • Pull the cord out of the connection jack in the door

2. Remove the Catch Tray. 3. Remove the lower front panel by removing its 4 screws. 4. Remove the back panel by removing its 8 screws. 5. Locate the door cord at the back of the dispenser. 6. Remove its ground wire from the ground post. 7. Disconnect the door cord connector. 8. Discard the cord. 9. Install a new cord – in the reverse order of the removal.

• Make sure the cord is secured with wire ties. 7. Tank removal To Remove a Flavor Tank: 1. Remove all flavor from the tank.

• Place a container under the product dispensing block to catch any residual flavor and to prevent spills.

• Press the Flavor button for the tank to be removed and then press and hold the Clean button for 2 seconds to empty the pump system of residual product. The Clean button is located on bottom of the button panel on the dispenser door.

2. When the tank and pump are empty, press the Clean button again to cancel the remainder of the clean cycle. 3. Open the dispenser door and slide the tank shelf forward. 4. Lift up the empty flavor tank to dislodge it from the front tank fitment in the pump body and remove it. 5. Examine the O-ring on the fitment for possible damage, e.g. scrapes, cracks, buildups, looseness. If damaged, the tank will leak and the O-ring must be replaced. 6. Rinse, wash, rinse, and sanitize the flavor tank, following the instructions in “Cleaning FlavorShot tank and cap”, page17. NOTE:

• Always clean empty tanks before re-using or storing them. • Follow the “Install & Fill a Flavor Tank” instructions on page 8 when you

place an empty tank in the dispenser. • Before installing a flavor tank, apply a small amount of food-grade

lubricant to the O-ring on the outlet at the bottom of the tank.

27

Tanks Removal

28

8. Electrical Cord replacement To Replace the Electrical Cord: 1. Disconnect the AC power supply. 2. Remove the back panel by removing its 10 screws. 3. Using pliers, depress the plastic wire strain relief grommet where the cord enters the stainless steel body of the dispenser and turn it to the right. 4. Slide the cord out. 5. Remove the ground wire from the cord and from the grounding post. 6. Cut and splice the live and neutral wires from the AC power cord. 7. Reconnect with appropriate UL-approved marrettes. Do not use electrical tape. 9. Power Supply removal (See General Assembly View, p 45) To Remove the Power Supply: 1. Remove the back panel by removing its 8 screws. 2. Disconnect the 2 connectors on the right and left sides of the power supply board at the top of the dispenser, by pulling them out:

6-pin connector on the right 3-pin connector on the left 3. Disconnect the primary grounding wire (green) from the lower left corner of the board. 4. Remove the 4 corner screws securing the power supply plate to the board. 5. Remove the secondary ground wire (black) on the right, held in place by a screw securing the power supply to the board. 6. Remove the power supply.

AC Power Cord

Power Supply

29

10. Pump Tray removal

1. Disconnect the AC power supply. 2. Remove flavor from each flavor tank. Retain for re-use.

• Place a container under the product dispensing block to catch any residual flavor and to prevent spills.

• Press the Flavor button for the tank to be removed and then press and hold the Clean button for 2 seconds to empty the pump system of residual product. The Clean button is located on bottom of the button panel on the dispenser door.

• When the tank and pump are empty, press the Clean button again to cancel the remainder of the clean cycle.

3. Open the dispenser door and slide the tank shelf forward. 4. Remove each flavor tank: Lift up the empty flavor tank to dislodge it from the front tank fitment in the pump body and slide each tank out to remove it. The dispense nozzle will clear the front of the tank tray. 5. Examine the O-ring on the fitment for possible damage, e.g. scrapes, cracks, buildups, looseness. If damaged, the tank will leak and the O-ring must be replaced. 6. Turn the dispenser around to gain access to the back. 7. Remove the dispenser back by removing the 8 screws. 8. Disconnect the door wire from the daisy chain cable. 9. Remove the power supply from the daisy chain cable. Cut tie wraps that restrict removal of daisy chain cable. 10. Return to the front of the dispenser. 11. Slide the pump tray forward. Tilt the tray down, then slide it out to remove it. 12. Remove the white plastic hex nuts holding the pumps to the top of the tray. 13. Lift the top tray off. 14. Disconnect the dispense tube from the pump: Hold the front of the check valve outlet nozzle with two fingers and gently pull the dispense tube off the barb. CAUTION: Do not separate the check valve. 15. Turn the tray over. 16. Remove the 3 screws for the pump to be removed: 1 screw at the back of the pump and 2 in the middle. 17. Remove the daisy chain cable (brown, black, and red wires) from the pump motor circuit board. 20. Lift the pump off the tray. 21. Reverse these steps to replace the pump. 22. Refill flavors and reset. See pages 10, 11.

4

8

11

15

20

30

11. Pump Removal from tray (including electrical) See page 29 To Remove a Pump from the Pump Tray: 1. Unscrew all plastic hex retaining nuts from the top of the white plastic tray. 2. Remove the catch tray. 3. Turn over the shelf and pumps. 4. Remove the 3 self-tapping socket screws. 5. Remove the daisy chain cable (brown, black, and red wires) from the pump motor circuit board. 6. Lift off the pump. 7. Reverse steps 1 – 5 to replace pump. 12. Driver Board Replacement To Replace the Pump Driver Circuit Board or Card: 1. Remove the rear cover of the dispenser by removing the 8 screws. 2. Check to ensure the pump tray is positioned all the way back in the dispenser. 3. Disconnect the upper 4-pin connector on the circuit board to be replaced (pull it out). Move the connector to the side. 4. Disconnect the lower 3-pin connector on the circuit board to be replaced. Move connector to bottom. 5. Remove the 2 socket-head cap screws to release the circuit board. (2.5 mm Allen key required. M3 x 35 machine screw) 6. Carefully draw the circuit board back over the threaded lead screw. 7. Install the new circuit board, following the reverse order of the removal

Pump Driver Circuit Board

31

8. After the new board is installed, address it for the appropriate tank position: • Place catch container under the Product Dispensing Block • Locate the Reverse Button on the left side of the driver board and the

Forward Button on the right side of the driver board. • Press and hold the right (Forward) button first and then the left (Reverse) button – the Status Light in the upper right corner will blink. The Status Light will blink: 1 blink – 1-second pause – 2 blinks – 1- second pause – 3 blinks – 1-second pause, in sequence to cover all ten flavor tanks.

NOTE: the pump plunger may move slightly, releasing flavor. Use catch container.

• Count the blinks and release the buttons after the number of blinks for the tank number of the driver board you are replacing, e.g. after 1 flash for tank 1, after 5 flashes for tank 5.

• One second later, the Status Light will blink the number of your tank – to verify the tank number that you have just programmed.

9. Turn the dispenser OFF and then turn the dispenser back ON. 10. Prime the pump. See page 9. 11. For alternative method, see “Pump Assembly – Addressing position” below.

Pump Bank

32

Pump assembly – Addressing position Perform after the pump assembly or the driver board is replaced. Method 1: 1. Enter programming mode: Press the Prime button for 2 seconds followed by the Clean button for 2 seconds.

• “Program Mode: 1” should be displayed on the LCD on the dispenser front.

2. Remove the back panel from the dispenser by removing the 8 screws. 3. Select the pump for the Flavor required. 4. Press Hidden Button 1 (See page 4) on the Button Panel. Within 3 seconds, press and hold either of the driver push buttons (the Reverse Button over the Red LED or the Forward Button over the Green LED) on the pump driver circuit board. The driver red LED should flash to indicate the new address it has stored for that pump, e.g. one flash for pump one, two flashes for pump two, etc.

• If this period is longer than 3 seconds, the pump will not re-address. Repeat Step 4.

5. Continue to hold the push button until the number of flashes matches the pump location, then release. 6. Verify by pressing the Flavor button for the pump that has just been re- addressed. Watch to ensure that pump lead screw moves and only the lead screw for that pump. The pump position is re-addressed. Method 2 (Manual Method): NOTE: flavor may be dispensed during this procedure, so place a catch cup to contain it. 1. Remove the back panel from the dispenser by removing the 8 screws. 2. Select the pump for the Flavor pump to be addressed. 3. On the circuit board for the pump driver to be addressed: - press and hold the left black button (the Reverse Button over the Red LED) - while the left button is depressed, press and hold the right button (the Forward Button over the Green LED) NOTE: keep both buttons depressed during the entire procedure. - the red light in the upper right corner will start to flash 1 second later. The number of flashes indicates the address of the pump: e.g. one flash for pump one, two flashes for pump two, etc. - release buttons after the correct number of flashes for the pump you are re-addressing (One second later, the board will re-verify the address with the number of blinks for that pump, e.g. 3 blinks for pump 3) 4. Verify by pressing the Flavor button for the pump that has just been re- addressed. Watch to ensure that pump lead screw moves and only the lead screw for that pump. The pump position is re-addressed.

33

13. Product Dispensing Block Removal To Replace the Product Dispensing Block: 1. Drain the flavor tanks. 2. Put an indicator mark on the front of the block in the dispenser (as a reference point) 3. Remove hoses from their barbs, noting their positions. 4. Remove the block and replace it with a new block. 5. Transfer the flavor dispensing tubes from the old block to the new block.

• Use the same order of tubes to populate the new block, to maintain alignment with flavor buttons.

• You may want to mark, identify or record the tube locations to assist in replacing in the proper order.

6. Reassemble. 7. Fill and Prime the tanks. See pages 8, 9.

Dispense Head

34

14. Dispensing tube removal To Remove and Replace Dispensing Tube: 1. Drain the flavor from the tank in the dispenser.

• Place a catch container under the Product Dispensing Block to catch the drain.

• Press the Flavor button for the tank to be changed. • Press the Clean button to drain the tank. • NOTE: The drained flavor may be returned to the tank after the tube is

replaced, if you are using the same flavor. If you are changing flavors, the drained flavor should be discarded.

2. Clean the tank, following instructions on page 17, if you are changing flavors. • Make sure you rinse, clean, rinse and sanitize.

3. Remove the tube for the old flavor or the damaged tube: • If you are replacing the tube, twist the tube off the barb. • Pull the other end of the tube off its product dispensing block fitment.

4. Replace with the new tube • Attach the other end of the tube to the product dispensing block fitment.

5. Load new flavor into the tank. If you are not changing flavors, you may reload the flavor you drained in step 1. See Instructions, pages 8-10. 6. Reset the tank:

• Close the dispenser door. • Press the Flavor button for the tank that was filled. • Press the Reset button on the upper front door of the dispenser.

7. Prime the pump. • Place empty cup or container under the product dispense block • Press the individual flavor button • Press the Prime button and hold for 2 seconds.

35

15. Check Tank O-Rings To Check for O-ring damage: 1. Examine O-rings carefully to ensure they are not damaged.

• O-rings should be smooth, with no cracks, gouges, bulges or other damage, either from the O-ring or the tank fitment.

2. Replace damaged O-rings. To replace: a. remove the damaged O-ring. Do not use a sharp implement that would nick or damage the tank outlet spout. b. replace O-ring with new ring by easing it onto the tank outlet spout.

• Before installing O-ring, apply a small amount of food-grade lubricant to the O-ring on the outlet at the bottom of the tank.

Tank Bottom, showing O-ring

36

16. Check Tank Screen for Clogging To Check tank screen for clogging: 1. Remove the tank. 2. Inspect the screen at the tank outlet.

• If the screen is clogged, clean it or replace it: a. Remove the tank. b. Slide out the pump tray until it stops. c. Remove the hex screw on top of the pump tray (upper and lower). d. Remove the screen and clean it. e. Replace the screen if necessary.

17. To Verify Dispense Amounts To Verify Dispense Amounts (See buttons on Button Panel, page 12.) 1. Use a clean container and zero it on the scale. 2. Place the container under the product dispensing block. 3. Select the Flavor button of the pump to be verified. 4. Select the Small size button. 5. Weigh the amount dispensed. 6. Compare the weight to the target weight.

• The target weights will vary by size and product density. • Contact the A. C. Dispensing Equipment Inc. Technical Assistance Centre

at 1-888-777-9990 or 1-902-865-9602 for target weights if you do not know the targets for your dispenser.

If amount is incorrect:, check the following: a. Product may have run dry before refilling. Complete a prime cycle. See page 9. b. Re-verify (Steps 3 – 5). c. Make sure the flavor delivery tubes are inserted in the product dispensing block correctly since kinks or blockages can affect delivery amounts. d. Check to ensure that the product dispensing block is clean. e. Check filter washer and clean as necessary. f. Inlet check valve in the pump body below the tank spout may be bypassing and need to be replaced.

37

III TECHNICAL 1. Programming Door Panel – see page 21 2. Power Supply – voltage checks 1. Remove the back panel from the dispenser by removing the 8 screws. 2. Locate the Power Supply at the top back of the dispenser.

• Note the 3-pin connector on the left and the 6-pin connector on the right. 3. Check AC Input: On the 3-pin connector, using a digital multimeter (DVM) set at 200 VAC power, insert probes on the black and white wires on the connector. Check for 110 / 120 VAC 4. Check DC Output: On the 6-pin connector, using a DVM set to DC 20 V+ setting, insert positive (+) probe on the second pin in the connector and the negative (–) probe on the fourth pin in the connector. Check for 12 V DC ± 0.5 V.

Power Supply – note Pin positions

38

3. Pump driver motor assembly – voltage checks 1. Remove the back panel from the dispenser by removing the 8 screws. 2. Locate the Pump Circuit Boards at the back of each tank pump. 3. Check JP1 connector on the driver board located at the back of the pump. 4. Next to JP1 connector on Driver PCB, locate 3 vertical test points (pins). 3. Place probes on the top two pins. They should register 12 VDC.

• If it does not register 12 VDC, check to see if the other pumps do. If they do, check the cable assembly for proper connections. Replace the cable if necessary.

4. The green LED (D1) also should be on, indicating voltage at the connection. • If the green LED (D1) is not on, check to see if the other pumps are on. If

they are, the problem may be in the cable connection to the pump. Change the cable.

• If the green LED (D1) still is not on, replace the driver board on the pump assembly. For instructions to replace pump driver board circuit board, see pages 30, 31.

Driver – Pump Circuit Board

39

4. Check Valve Maintenance

• When you clean the tanks, inspect the check valve at the pump outlet to make sure there is no dirt or other material in or on the valve that

prevents proper positioning of the flow-valve. • Keep the valve area clean to allow for proper mechanical operation.

To replace a check valve, if leaking:

Step

Action

Illustration

1 Turn the front half of the valve housing in a counterclockwise direction by ¼ rotation and pull to remove.

2

Remove the check valve from the valve housing. Do not remove the O-rings from either side of the valve housing.

3

Insert a new check valve in the proper orientation to direct flow, with the input end facing the flavor tank and the output end facing the product dispensing block. Replacement check valves are available from A. C. Dispensing Equipment Inc. Technical Assistance Center at 1-888-777-9990 or 1-902-865-9602.

Input

Output

4

Reattach the check valve housing, making sure both O-rings are still in place. Turn ¼ rotation clockwise while pushing into the housing to secure the fitting.

40

To replace inlet check valve:

• Empty flavor tank by pressing and holding the Clean button for two seconds and allowing the flavor to drain out.

• Lift flavor tank out. • Loosen the plastic check valve hex retainer with a wrench and unscrew to

remove. • Remove the filter washer and inlet check valve. • Replace with a new inlet check valve. Ensure correct placement of the

valve: inlet at the top facing the tank and outlet at the bottom toward the valve block. See page 39.

• Replace the filter washer. • Tighten the retainer until the flat sides are parallel, left and right. • Replace the tank. • Fill the tank and prime the pump. See pages 8, 9.

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IV DRAWINGS WIRING DIAGRAM

42

Shelf Assembly – FlavorShot-5

43

Tubing – Clear PVC Assembly – FlavorShot - 5

44

Outer Body Assembly FS-5

45

General Assembly FS-5

46

V PARTS LIST For Shelf Assembly – FS-5 Drawing # A-99-022

ITEM QTY PART NUMBER DESCRIPTION

1 5 A-16-003 PUMP ASSY - 100ml (MOLDED) 2 1 M-01-113 SHELF FS-5 3 1 M-04-025 DISPENSE NOZZLE (FS-5) 4 5 M-04-013 8-18 x 7/16" SS P-TH HS 5 4 F-09-004 8 X 1_2 CHRISTMAS TREES 6 15 F-04-013 12-14 x 1/2 HWH TS 7 5 F-14-028 GASKET (1.0ODx0.75IDx0.062) 8 1 A-10-009 MOTOR WIRE HARNESS ASSY FS-5 SHELF 9 1 A-18-001 DRIP TRAY ASSY (FS-1L TANK) V2 10 1 F-15-011 2-SIDED 3M VHB ADHESIVE TAPE (1/2’X0.025’) 11 1 E-99-013 SPLASH SHIELD V2 TANK DRIP TRAY (FS)

For Tubing – Clear PVC Assembly – FS-5 Drawing # A-17-003 Tubing: A.C. Part Number M-05-028 Manufacturer Part Number AA800017 ID 0.25 in. OD 0.375 in. Wall Thickness 0.0625 in. TUBING - CLEAR PVC (1/4ID X 3/8OD)

TUBE # CUT LENGTH (in)1 5.25 2 4.75 3 4.5 4 4.75 5 5.25

TOTAL 24.5

For Outer Body Assembly – FS-5 Drawing # A-04-011

ITEM QTY PART NUMBER DESCRIPTION

1 1 M-04-088 TANK RESTRAINT FINGERS (FS) 2 5 F-03-006 8 SS INTERNAL TOOTH WASHER 3 5 F-01-005 8-32 UNC-2B HEX NUT 4 2 F-14-003 HINGE - PLASTIC (POST SIDE) 5 4 F-09-001 8 ANCHOR NUT - PLASTIC 6 4 F-06-004 RIVET - AL BLIND 1/4 X .495 7 1 F-12-005 3/4 UNIVERSAL BUSHING 8 1 E-14-002 1 AMP CIRCUIT BREAKER 9 1 E-08-011 ON-OFF SWITCH - RECESSED 10 4 F-14-014 LEG - 4in ADJ (METAL) 11 4 F-99-008 RUBBER FOOT - .750 (GREY) 12 4 F-08-004 3/8 X 1/2 BUTTITE SPACER

47

For General Assembly FS-5 Drawing # FS-5-02 ITEM QTY PART

NUMBER REV DESCRIPTION

1 5 A-04-015 A 1L TANK ASSY (FS) 2 1 E-13-019 - POWER CORD - (WIRE HARNESS) 3 1 A-04-012 A DRIP TRAY ASSY (FS) 4 1 E-18-002 A Power Supply - VLT60-1001 5 1 M-01-052 A BACK PANEL (FS-5) 6 8 F-04-012 8-18 x 7/16" SS P-TH HS 7 1 M-01-047 - FRONT PANEL (FS) 8 1 F-12-002 - WIRE GROMMET - 5/8 9 2 F-04-002 - 8-18 X 3/8 SS P-TH TS 10 2 F-03-005 - 8 - SHOULDER WASHER 11 2 F-04-005 - 8-18 X 5/8 SS P-TH TS 12 1 F-16-003 - BEADED TIE - 6 13 1 A-17-003 - TUBING- CLEAR PVC ASSY (FS-5) 14 1 F-05-005 4-40 UNC-2A X 3/16” P-PH MS

48

VI TROUBLESHOOTING GUIDE (FlavorShot 5)

Problem

Action

No power at the plug

1. Check AC outlet for 120 VAC. 2. Have a qualified person check the fuse box or circuit breaker to restore power to the circuit.

Dispenser will not turn on

1. Make sure the power cord is plugged in to an active power source. 2. Check the ON/OFF switch (See page 25) on the left side of the dispenser to make sure it is ON. 3. Check to make sure the circuit breaker on the lower left side of the dispenser has not tripped out. If it has, turn the power switch OFF, reset the circuit breaker by gently pushing it in once to reset it - push in at the top of the breaker until no white is showing. Then, turn the power back ON.

Dispenser will not dispense flavor

1. Make sure the power cord is plugged in to an active power source. 2. Make sure there is flavor product in the tanks. 3. Make sure the dispensing tubes from the flavor tanks are clear of blockage, with no twists or kinks and are not pinched off. 4. Make sure the dispensing tube block is clean. 5. Prime the tank pump. (See page 9) 6. Turn OFF the dispenser, wait 10 seconds, then turn the dispenser back ON. (This resets the microcontroller.) 7. Check to ensure the LCD window displays “Wait …..” If the symbol ^ appears anywhere in this row of dots, it indicates that pump has failed to register. For example, “Wait ..^..” Indicates pump 3 has not registered and pump 3 will not dispense flavor. If a ^ appears, then remove the back of the dispenser and verify the connections to the pumps are seated properly on the center bottom of the pump driver circuit board. If two pumps have the same address, the display will show 2 ^s, e.g. ^ ^, even though only one pump has the problem. To correct, re-address one pump. If that does not fix the problem, re-address the other pump. 8. If the motor is working but the plunger does not

49

advance, contact the A.C. Dispensing Equipment Inc. Technical Assistance Center at 1-888-777-9990 or 1-902-865-9602. 9. Check to ensure that the LCD Display shows “Select flavor”. If the LCD is not on, check the circuit breaker: Confirm that the Circuit Breaker on the lower left side of the dispenser has not tripped out. If it has, turn OFF the dispenser, re-set the circuit breaker by gently pushing it in once to reset it – push in at the top of the breaker until no white is showing. Then, turn the power back ON. 10. Read the LCD window to see if the dispenser is indicating action required, such as filling the tank. 11. If there still is no product dispensed, contact the A. C. Dispensing Equipment Inc. Technical Assistance Center at 1-888-777-9990 or 1-902-865-9602.

Dispenser is not dispensing the proper amounts of product

1. Make sure the flavor delivery tubes are inserted in the product dispensing block correctly since kinks or blockages can affect delivery amounts. 2. Check to ensure that the product dispensing block is clean. 3. Product may have run dry before refilling. Complete a prime cycle. (See Step 9, page 9) 4. Inlet check valve in the pump body below the tank spout may be bypassing and need to be replaced. Replacement check valves are available from A. C. Dispensing Equipment Inc. Technical Assistance Center at 1-888-777-9990 or 1-902-865-9602. 5. Check filter washer and clean as necessary. To replace inlet check valve:

a. Empty flavor tank by pressing and holding the Clean button for two seconds and allowing the flavor to drain out.

b. Lift flavor tank out. c. Loosen the plastic check valve retainer with a

wrench and unscrew to remove. d. Remove the filter washer and inlet check valve.e. Replace with a new inlet check valve. Ensure

correct placement of the valve: inlet at the top facing the tank and outlet at the bottom toward the valve block. (See page 39)

f. Replace the filter washer. g. Tighten the retainer until it is snug. Do not

over-tighten.

50

h. Replace the tank. i. Fill the tank and prime the pump. (Page 8, 9)

Dispensing tube block is sticky

1. A sticky block is usually caused by product build-up on the block . The problem is corrected by cleaning the block with the brush provided and wiping it down with a warm, soapy solution or using any detergent approved by your provincial or state authority.

Dispenser is unusually warm on the exterior

1. Ensure the vents at the back of the dispenser are not blocked. 2. Make sure the dispenser is not too close to a heat- generating machine, such as a coffeemaker. Allow a minimum 1-inch airspace between machines. 3. Remove the back panel and check the power supply. 4 If the problem still is not solved, call the A. C. Dispensing Equipment Inc. Technical Assistance Center at 1-888-777-9990 or 902-865-9602.

Dispenser is leaking product from the tank

1. Make sure the flavor tank is securely positioned in the pump. 2. Check the O-ring seal on the tank outlet to ensure that it is not damaged. Replace if damaged. 3. Make sure the product is not leaking from the tank top, running down in front of the tank and pooling around the tank outlet. If it is, check the tank cap and replace if necessary. NOTE: Before installing an O-ring, apply a small amount of food-grade lubricant to the O-ring at the outlet at the bottom of the flavor tank. Replacement O-rings are available from A.C. Dispensing Equipment Inc. Technical Assistance Center at 1-888 777-9990 or 1-902-865-9602.

Dispenser is leaking product from the tube or product dispensing block

1. Make sure the flavor dispensing tube is not cracked or disfigured. If the tube is cracked or disfigured, replace it. To replace the tube:

a. remove the tube from the barbed fittings at both ends

51

b. cut replacement tube to the length of the tube you are replacing

c. attach tube to the barbed fittings at each end 2. Make sure the flavor dispensing tube is securely fitted at both ends – to the check valve at the pump outlet and to the dispensing block input fitment. 3. Inspect the check-valve at the pump outlet to make sure there is no dirt or other material in or on the valve that prevents proper positioning. Keep the valve area clean to allow for proper mechanical operation. To replace a check-valve if it is leaking: a. turn the front half of the valve housing in a counter-clockwise direction by ¼ rotation and pull to remove b. remove the check-valve from the valve housing Do not remove the O-rings from either side of the valve housing. c. insert a new check-valve in the proper orientation to direct flow, with the input end facing the flavor tank and the output end facing the dispense head. (See page 39) d. reattach the check-valve housing, making sure

both O-rings are still in place, and turn the housing ¼ rotation to secure the fitting.

4. Ensure the dispenser is level. Use a bubble level for assurance. Replacement tubes and check valves are available from A. C. Dispensing Equipment Inc. Technical Assistance Center at 1-888-777-9990 or 1-902-865-9602.

Dispenser is leaking product from the pump body

1. Remove pump. See page 29. 2. Return pump assembly to A. C. Dispensing

Equipment Inc. to be rebuilt.

Dispenser is not level

1. Check to make sure all four legs at the bottom corners of the dispenser are in place. 2. Tighten any legs that are loose. 3. Make sure the legs are not bent. 4. Replace any bent or missing legs. Replacement legs may be obtained from A. C. Dispensing Equipment Inc. Technical Assistance Center at 1-888-777-9990 or 1-902-865-9602.

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5. For dispensers with adjustable legs, adjust legs to level dispenser. Place a bubble level on top of the dispenser to aid in the leveling process. Ensure that the dispenser is level or slightly higher in the back. Do not allow the dispenser to be tilted backwards.

Red warning light at the top of the product selection button is flashing

NOTE: The flashing red light is a warning light to indicate that the volume in the flavor tank is getting low and the flavor will need to be refilled soon. A solid red warning light indicates the product has run out and must be refilled or replaced. 1. Open the dispenser door. 2. Replace or refill the flavor tank, following the instructions on page 10. 3. Reset the tank level: a. Close the dispenser door. b. Press the Flavor selection button for the tank that was filled. c. Press the Reset button on the upper front door of the dispenser. The light should stop flashing or go out. 4. If the red light continues, call the A. C. Dispensing Equipment Inc. Technical Assistance Center at 1-888-777-9990 or 1-902-865-9602.

LCD Display on the front door does not come on

Check to make sure that the pumps are operating. If so, the LCD may be faulty. If the pumps don’t function, and the LCD Display is not on, the circuit breaker may have tripped out and may need to be reset. To Reset the circuit breaker: 1. Turn the power switch OFF. 2. Check the circuit breaker.

- Locate the Circuit Breaker on the lower left side of the dispenser.

- Gently push the Circuit Breaker in once to reset it: push in at the top of the breaker until no white is showing.

3. Turn the power switch ON. 4. If the LCD Display does not come on now, call the A. C. Dispensing Equipment Inc. Technical Assistance Center at 1-888-777-9990 or 1-902-865- 9602.

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If you require assistance, please contact the SureShot Dispensing Systems® Technical Assistance Center at 1-888-777-9990 or 1-902-865-9602.

A.C. Dispensing Equipment Inc. 100 Dispensing Way

Lower Sackville Nova Scotia, Canada

B4C 4H2

Tel: 902-865-9602 Toll Free: 1-888-777-9990

Fax: 902-865-9604 E-Mail: service@sureshotdispensing.com

Web: www.sureshotdispensing.com

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NORTH AMERICAN WARRANTY All dispensing equipment manufactured by A.C. Dispensing Equipment Inc. is warranted against defects in materials and workmanship for a period of one (1) year from the date of purchase. A. C. Dispensing Equipment Inc.'s obligation under this warranty is limited to the repair of defects as outlined by an A. C. Dispensing Equipment Inc. factory-authorized service agency or one of its sub-service agencies. This Warranty does not apply to installation or problems because of installation. This Warranty does not apply to normal preventative maintenance, maintenance or adjustment. THIS WARRANTY WILL BE NULL AND VOID IF THE WARRANTY REGISTRATION CARD IS NOT RETURNED TO A. C. DISPENSING EQUIPMENT INC. WITHIN 60 DAYS OF PURCHASE. This warranty is subject to the following conditions: • This warranty applies to the original owner only and is not assignable. • Only pre-authorized service agencies directed by A.C. Dispensing Equipment Inc. are to be utilized. • Should any product fail to function in its intended manner under normal use within the limits defined in this warranty, at the option of A. C. Dispensing Equipment Inc. such product will be repaired or replaced by A.C. Dispensing Equipment Inc. or its Authorized Service Agency. A. C. Dispensing Equipment Inc. will be responsible only for charges incurred or service performed by its Authorized Service Agencies. The use of other than A. C. Dispensing Equipment Inc. Authorized Service Agencies will void this warranty and A. C. Dispensing Equipment Inc. will not be responsible for such work or any charges associated with such work. The closest A. C. Dispensing Equipment Inc. Authorized Service Agency must be used and must be dispatched by A. C. Dispensing Equipment Inc. TIME PERIOD: One year on parts and labor, effective from the date of purchase. The Authorized Service Agency may, at its option, require proof of purchase. Parts replaced under this Warranty are warranted for the unexpired portion of the original product warranty only.

24-hour Toll-Free Service is available at 1-888-777-9990 or 1-902-865-9602 A service consultant is available to assist you during our normal business hours. All service-related issues will be addressed by a return telephone call the next business day. WARRANTY PROCEDURE: 1. Secure the model and serial number from the data tag on the lower left side of

the dispenser. 2. Call the number provided on the service label on the dispenser. 3. Our technical support staff will discuss the issue with you and, if necessary,

dispatch a technician to your location for repairs. If after-hours or emergency service is required, A.C. Dispensing Equipment Inc. will not be responsible for any additional charges.

4. To order parts, call the service center and the appropriate parts will be sent to your location or that of the servicing agency. (continued on page __)

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The following conditions are not covered by this Warranty: • Equipment failure related to improper installation, improper utility connection or supply, and problems due to ventilation. • Equipment that has not been properly maintained, calibration of controls, adjustments, damage from improper cleaning, and water damage to controls. • Equipment that has not been used in an appropriate manner, or has been subject to misuse or misapplication, neglect, abuse, accident, alteration, negligence, damage during transit, delivery or installation, fire, flood, riot, or act of God. • Equipment on which the model number or serial number has been removed or altered.

If the equipment has been changed, altered, modified or repaired by other than a qualified service technician during or after the warranty period, then the manufacturer shall not be liable for any damages to any person or to any property, which may result from the use of the equipment thereafter.

This Warranty does not cover services performed at overtime or premium labor rates. Should service be required at times which normally involve overtime or premium labor rates, the owner shall be charged for the difference between normal service rates and such premium rates. A. C. Dispensing Equipment Inc. does not assume any liability for extended delays in replacing or repairing any items beyond its control.

In all cases, the use of other than A. C. Dispensing Equipment Inc. authorized OEM replacement parts will void this Warranty.

This equipment in intended for commercial use only. Warranty is void if equipment is installed in other than commercial applications.

THE FOREGOING WARRANTY IS IN LIEU OF ANY AND ALL OTHER

WARRANTIES EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS AND CONSTITUTES THE ENTIRE LIABILITY OF A. C. DISPENSING EQUIPMENT INC. IN NO EVENT DOES THE LIMITED WARRANTY EXTEND BEYOND THE TERMS STATED HEREIN.

A.C. Dispensing Equipment Inc. 100 Dispensing Way

Lower Sackville, Nova Scotia, B4C 4H2 Canada

Technical Assistance Center: 1-888-777-9990 or 1-902-865-9602

Printed: 02/11/05 Please record: Model Number _________ Serial Number _________ Date of Purchase _________

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Questions? SureShot Dispensing Systems® Technical Assistance Center Toll Free: 1-888-777-9990 Tel: 902-865-9602 Fax: 902-865-9602 Email: service@sureshotdispensing.com

Dear Service Partner,

We sincerely appreciate your on-going support and commitment to offer our customers the very best in on-site technical service. We welcome your comments or suggestions on how we can improve the information contained within this Service Manual on theSureShot FlavorShot™ dispenser. Please take a moment to write down your comments or suggestions below and send it to us via fax (902-865-9604) or by mail:

A.C. Dispensing Equipment Inc., Attention: Service Manager 100 Dispensing Way, Lower Sackville, NS B4C 4H2 Canada

Comments/Suggestions: ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ __________________________________________________________________________________________________________________________________________ Name: ____________________________________________________________ Service Company: ___________________________________________________ Address: __________________________________________________________ City: _______________________ Province/State: __________________________ Postal Code/Zip: ___________________ Tel: ____________________________ Fax: ______________________________ Email: ____________________________________________________________ Thank you from your partners at SureShot Dispensing Systems®!