WelcomeYtel has quickly become a leading provider of communications solutions for businesses of all sizes. We

strive to provide customers with the best possible experience, every time. What makes our company

unique is that we are 1 of under 500 full service telephone carriers worldwide, and we built our network

from the ground up, ensuring the highest quality of service and reliability for our customers. Each year our

network manages over 10 billion phone, text, email and direct mail interactions. Solutions powered by our

network are cloud-based, meaning you simply need a computer, Internet connection, and in some cases, a

headset. We keep it simple.

Mission

We believe businesses should be able to communicate with their

customers, leads and prospects without cost as a barrier. We’re

here to facilitate the integration of modern communications into

businesses worldwide.

Company Snapshot

96-100% Customer Satisfaction, Rated by Zendesk

24/7, 365 U.S. Based Customer Support

Company Owned Network, SSAE16/SOC 1 Compliant Security

Smart SupportOwning our own network means providing much more support for our

customers around the clock. Maintaining complete control over the

network allows us to work smarter and provide redundancy for every

customer, allowing for maximum uptime.

Enjoy the peace of mind that comes with knowing your company has one

of the best teams in the industry monitoring and supporting your business.

Your success is our success and that’s why we’re available 24/7, 365. Call us any time with questions and we’ll work with you.

Availability

Business is better when it’s with people that you like, and that’s why we treat our customers like family.

Friendliness

We maintain a 96-100% customer satisfaction score by providing the highest quality of service, day in and day out.

Satisfaction

With an average response time of 60 seconds, we aim to get your questions answered as quickly as possible.

Response Time

Company Owned NetworkOwning our own network means providing much more support for our

customers around the clock. Maintaining complete control over the

network means we can work smarter and provide redundancy for every

customer, allowing for maximum uptime.

Ytel has Tier-1 connectivity with direct access and relationships with the world’s top data and voice carriers.

Connectivity

Ytel engineers proactively monitor all of our systems 24/7, 365 days a year, providing maximum uptime.

Monitoring

Company owned, state-of-the-art facilities with SSAE16/SOC 1 compliant security.

Infrastructure

All Ytel engineers go through extensive WUDLQLQJ�DQG�FHUWLĆFDWLRQV�EHIRUH�working within our network.

Engineers

Technology Partners

SolutionsWe live in a world where revolution is always

around the corner, and there are no limits to

what we can create. Fueled by the power of

imagination, we get excited about technology

advancements, and we are passionate about

helping companies grow and simplify. Over the

last four years we’ve built solutions that enable

businesses to communicate with customers, leads

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didn’t stop there. We give businesses modern

communications tools and let them choose how

they want to communicate… By phone, text, email

or direct mail.

“Ytel’s solutions continues to break new ground within the past year, EHQHĆWLQJ�LWV�FXVWRPHUV�DURXQG�WKH�JOREH��DQG�ZHèUH�H[FLWHG�WR�KDYH�WKHP�IHDWXUHG�RQ�RXU�WRS�FRPSDQLHV�OLVW�ë�

- Harvi Sachar, Publisher and Founder, CIO Review

;��RXU�ĆIWK�JHQHUDWLRQ�&ORXG�&RQWDFW�&HQWHU�VXSSRUWV�ERWK�inbound and outbound contact centers with powerhouse features that are needed to stay competitive. X5 is a solution that is custom built for each customer around their needs.

Through a simple to use API, developers can build, connect and manage modern communications needs such as phone, text message, email and direct mail all in one platform.

SimpleDial is a turnkey outbound calling solution for businesses. Make up-to 400% more calls per hour while never having to worry about additional usage costs.

Fifth Generation Cloud Contact CenterCloud-Based | No Hardware | Intuitive Interface | Real-Time Reporting

X5 Cloud Contact Center is built to power inbound and outbound

communication for contact centers, marketing and sales teams. This

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headset and internet connection. Scale from 20 to 1,000+ agents within

minutes and select from an advanced feature set to customize your

contact center.

A solution that enables a seamless integration. It’s the perfect option for at-home and multi-location business models.

100% Cloud-Based

Gain insight into metrics, including call completion and DJHQW�HIĆFLHQF\�IRU�SHUIRUPDQFH�optimization lowering cost.

Real-Time Agent Reporting

Transcribe and index uploaded DXGLR��YLGHR�ĆOHV�HIĆFLHQWO\�LQ�minutes, using our advanced speech-to-text technology.

Call Recordings

Our API integrates with 100 industry-leading software providers that harness the powerful technology you need.

Open API

Meet the X5 Agent Interface

Turnkey FeaturesEverything you need to propel your business forward is what Cloud Contact

Center delivers. Customize the features you want, and let us build the ones

you need. Whether your contact center is inbound or outbound, these

features are designed to optimize the entire process for your business.

Call Dispositions

Custom Web Pops

Agent Chat

Built-In Softphone

Dynamic HTML Scripting

Custom Data Fields

Pause Code Tracking

Call Tracking

Agent Lead Search

Blended Contact Center Technology

A blended approach gives you the ability to take on inbound and outbound

calls through a centralized cloud contact center. A solution that works

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improve key performance indicators (KPIs).

InboundUtilizing advanced features such as automated call

distribution (ACD), skill based routing, dynamic

queuing, advanced list management, and other

key features. Ytel engineers work directly with

each customer to build a tailored X5 Cloud Contact

Center solution that meets every business need.

$IWHU�+RXUV�DQG�2YHUćRZ�5RXWLQJAgent and Dept Hosted VoicemailsAutomatic Call Distribution (ACD)Voicemail to EmailCustom Agent Audio PromptsCustom Greetings and Hold MusicDirect Agent Phone ExtensionsInbound Call FilteringInbound Campaign Reporting,QERXQG�&RORU�1RWLĆFDWLRQVLocal, Toll and Vanity NumbersQueue Priority RoutingSkills Based RoutingWait Time and Hold Time OptionsWeb Based IVR EditorAutomatically Call Back Queue Abandons

OutboundIt comes down to a science when you’re trying to

achieve industry leading stats, especially when

it comes to answer percentage. Let us help you

by analyzing your contact center’s performance

and guide you on the best ways to improve key

performance indicators (KPIs).

Agent or Campaign CallbacksAlternate Number DialingAnswering Machine DetectionArea Code Caller ID (ACCID)Custom Recycling RulesCustom Safe-Harbor SettingsCustom Transfer PresetsExternal and Internal Call TransferList Override OptionsManual, Preview, Progressive, Click to Call, Power and Predictive DialingMulti-List DialingOutbound Campaign ReportingOutbound Lead PostingPercentage Dialing by ListPrerecorded Answering Machine DropsReal-Time Lead Posting with Instant Calling

Popular IntegrationsWe built X5 knowing that the power of this solution wasn’t

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what it could also do with other tools your business relies

on. X5 integrates with nearly every CRM in addition to other

popular software solutions.

Advanced Reporting

Advanced reporting allows you to view reports KRZ�\RX�QHHG�WR��ZKHQ�\RX�QHHG�WR��6HW�ĆOWHUV�DQG�automated reports allowing your contact center to UXQ�VPDUWHU�DQG�PRUH�HIĆFLHQWO\��5HSRUWLQJ�IHDWXUHV�will help you break down the data and key in on what works and what needs improvement. Advanced reporting provides agent performance reports, time cards, call detail and much more. It all comes down to what you need.

Agent Performance ReportAgent Time CardsCall Detail ExportInbound Report by CampaignInbound Report by Individual DIDIVR Survey ReportsLead Detail ExportList Penetration ReportInbound Campaign Reporting,QERXQG�&RORU�1RWLĆFDWLRQVLocal, Toll and Vanity NumbersQueue Priority RoutingList Performance ReportingOutbound Calling Report by CampaignPerformance Comparison ReportReal-Time Reports

Admin Panel

Control your entire solution from the new and intuitive drag and drop admin panel.

Add turnkey functionality with the click of a button with our family of built-in apps.A family of built-in apps continue to propel Cloud Contact Center into one of the

top industry leaders. By developing new technology, Ytel provides customers

with a unique way to customize their solution to meet business needs.

LeadBeam is an app designed for the lead generation industry. Using this app, lead sellers can better manage, distribute and track leads in-real time with lead buyers. Optimizing the lead process with LeadBeam allows businesses to maximize revenue opportunities with every lead and remove the manual process of lead delivery.

VoicePath, advanced soundboard technology, allows agents to easily respond to inbound and outbound calls through VWUDWHJLF�SUH�UHFRUGHG�DXGLR�ĆOHV�ZLWK�WKH�press of a button. Guiding agents through conventional logic enables them to navigate all potential call outcomes and optimize script performance.

Automatically transcribe and index audio ĆOHV�LQ�UHDO�WLPH�ZLWK�9RLFH$QDO\WLFV��Modify your call recordings through the detection and redaction of secure credit card information or other proprietary data. Advantages of keyword spotting and call analytics provide contact centers and businesses with the technology to take a proactive approach to agent coaching, FRPSOLDQFH�DQG�UHDO�WLPH�QRWLĆFDWLRQV�

One platform to manage all communication needsCommunicating with prospects, leads and customers is the single most

important thing when protecting and growing your business. Now, take it

to the next level by imagining the possibilities and how your business can

communicate with these people.

Through a simple to use API, developers can build, connect, and manage

all communications platforms in one system. Don’t have easy access to

developers? Let’s talk, our professional services team can build just about

anything you can imagine.

Coming January 2016

Want to know more?Visit ytel.com or give us a call to have all of

your questions answered.

Contact us directly

(800) 382-4913

Let’s Be Friends! #AskYtel

Ytel Headquarters 27422 Portola Parkway, Suite 100Foothill Ranch, CA 92610

© 2015 Ytel | ytel.com | 800.382.4913