abhishek project

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A RESEARCH PROJECT REPORT ON(EMPLOYEE SATISFACTION ON BHARAT SANCHAR NIGAM LIMITED)FOR THE AWARD OF

MASTER OF BUSINESS ADMINISTRATION (HR)

UNDER THE GUIDANCE OFDR. SANDEEP SANDILYA

SUBMITTED BY ABHISHEK SHAKYAMBA (2007-09) Enrolment No. 2007PHR003

INSTITUTE OF BUSINESS MANAGEMENT, MANGALAYATAN UNIVERSITY, rd 33 KM STONE, ALIGARH-MATHURA HIGHWAY, BESWAN, ALIGARH

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MANGALAYATAN UNIVERSITY

INSTITUTE OF BUSINESS MANAGEMENT

CERTIFICATE

Dated.

This is to certify that the Research Work done on (Title) is a bonafide work carried out by Mr.ABHISHEK SHAKYA a student of Class MBA semester 4th Enrl No 2007PHR003 under my supervision and guidance. The Research Report is submitted towards the partial fulfillment of TwoYears Full Time Master of Business Administration in HUMAN RESOURCE (specialization). The work done by him/her is original and has not been submitted any where for any purpose. We wish him/her all the best for all the future endeavors.

Name & Signature of Faculty

Dean IBM3

ACKNOWLEDGEMENTThe entire project from the very idea of its reality would not have been possible without the guidance and support of many people. As no human effort and attempt are completed unless somebody pave a right direction and right path. So, the case with me in accomplishing my project objectives I am indebted to many and it is the right time to acknowledge and appreciate them.

Abhishek Shakya(2007PHR003) M.B.A (H.R) Mangalayatan University Aligarh(U.P)

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PREFACA project is a very important and mandatory part of Industrial Psychology. It is very essential for a student of management to know the working and nature of corporate world before entering it. It is through a project that a management student learns his/her first lesson in handling people and then completing his/her work and gets a practical knowledge of the field he/she is specializing in. Along with all other branches like Marketing, Finance, IT, etc, HR is also very essential in order to survive in the market. A good HR strategy as well as proper deliberation on Employee Satisfaction can lead to its success while a poor strategy can lead to the failure. A consistently high level of employee motivation and commitment are the key factors in developing a positive working environment for any business. A positive work environment starts with people having a clear sense of purpose and direction, as well as having the opportunity to participate, engage and be involved in5

that process. This includes giving your staff some degree of self-determination, and making sure that they know their objectives and specific goals.

Clearly, an open environment of feedback, support and challenge from their boss and from the people around them is vital. We all spend a lot of time at work but if there is a clear sense of success, output and delivery connected to a clear goal and purpose then people will feel a lot more engaged.

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CONTENTSCHAPTERS1 1.1 2 2.1 3 4 5 5.1 6 7 8 9 10 11

TOPICExecutive Summary Importance Of The Study Introduction of B.S.N.L. Corporate Profiles Employee Satisfaction Objective of Study 7-9

PAGES

10-12 13-18 19-26 27-34 35-36 37-39 40-48 49-59 60-62 63-64 65-66 67-69 70-71

Research MethodologyResearch Design Data Analysis

FindingsSuggestions

Limitations Overall Experience Bibliography.

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Annexure

72-77

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EXECUTIVE SUMMARYEach employee satisfaction survey program is executed a little differently depending on individual company needs and resources. Complete programs often start with separate employee and/or management focus groups, which have the dual purpose of gaining employee involvement and support for the employee satisfaction program while gathering critical input to be used in designing the actual employee satisfaction survey. Objective of the study is to critically analyzing employee satisfaction in Bharat Sanchar Nigam Limited Aligarh. To study the employee satisfaction level at various point of view To feel the pulse of the employees views and other suggestions

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To try to look for the best strategies and suggestions over employee dissatisfaction (if any) exist in company

In research it is the pursuit of truth with the help of study, observation, comparison and experimentation. In short, the search or knowledge through objective and systematic method of finding solution to a problem is research

In methodology I used two types of data 1. Primary data 2. Secondary data Research design is mainly of three types: 1. Exploratory research 2. Descriptive or conclusive research 3. Experimental research What I used is Descriptive Research. Descriptive

Research includes surveys and fact finding enquiries.

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In data analysis I found that some of the employees were not satisfied with working condition, salary, recognition etc.Then I tried to give suggestions with my best efforts.

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Research shows that satisfied, motivated employees facilitate higher customer satisfaction and, in turn, positively influence organizational performance. Organizations that invest in measuring employee opinions and attitudes, by incorporating Employee Satisfaction Surveys into their existing HR processes, can develop such a workforce. By establishing frequent and consistent employee feedback employees.13

processes,

Confirmit

solutions

enable

enterprises to retain and develop their most vital asset -

The following are just a few benefits of an Employee Satisfaction Survey powered by Confirm it:

More

Accurate

Perspective

Organizations can attain clearer perspective on how their employees prioritize and rank the importance and value of topics such as corporate benefits, versus compensation, versus career development.

Increased

Employee

Loyalty

By quantifying and analyzing employee attitudes and opinions, enterprises can identify problem areas and develop Training solutions that create a supportive work environment and foster a motivated, loyal, workforce. Needs Assessment Employee Satisfaction Surveys help to develop individual goals and career potential. With more insight into employee opinions and attitudes, management can establish effective professional development initiatives. Improved Customer Service

Because motivated employees are critical to improved14

organizational initiatives, such as increasing customer satisfaction, enterprises that value and strive for greater Employee Satisfaction ultimately create higher customer satisfaction. Confirmit enables creation of automated online survey and reporting processes that are tailored to businesses and employees, eliminate the inconveniences of manual data entry, and reduce turnaround time from survey creation to deployment and results.

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INTRODUCTION OF BSNLOn October 1. 2000 the department of Telecom Operations. Government of India became a Corporation and was christened Bharat Sanchar Nigam Limited (BSNL) Today, BSNL is the NO. Telecommunication Company and the largest public sector under taking of India and its responsibilities include improvement of the already impeccable quality of telecom services, expansion of telecom network, introduction of new

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telecom services in all villages confidence among its customers.

and

instilling

Responsibilities that BSNL has managed to shoulder remarkably, deftly. Today with a 43million line capacity, 99.9% of its exchanges digital, Nation wide network management and surveillance system (NMSS) to Control telecom traffic and nearly 3,55,632 route kms of OFC network. Bhart Sanchar Nigam Limited is a name to reckon with the world of connectivity. Along with its vast customer base ,BSNLs financial and Asset bases too are vast and strong. Consider the figures. As they speak volumes on BSNLs standing: The telephone infrastructure alone is worth about Rs. 1, 00,000 crore (US $ 21.2 billion). Turnover of Rs. 22.000 crore (US $ 4.6 billion) Add to Which, BSNLs nationwise coverage and reach,comprehensive

Range of telecom services and a penchant for excellence; and you Have the ingredients for restructuring India for a bright future BSNL, Relience file new well-m tariffs New delhi :state-owned telecom company BSNL has filed new Tariffs with telecom reglator TRAIfor WLLM(mobile wireless in Local loop) service & iI has decided to keep different duration for Call to cellular , fixed line and WLL-M phone. Every call form WELL-M to -WELL-M will be of three minutes17

For WELLM-to-fixed phone , it will be 90 second and for WELL-M To cellular phones ;30 seconds, said sources familiar with BSNL Plans.

New pulse rates or call duration means that BSNL subscribers will Pay Rs. 1.20 per call, which will be of different time length; Depending on which phone they are dialing to, BSNL has decided To keep the WLL-M rental at Rs. 200 a month, with an option for Subscribers to pay another Rs 200 a month and on the handset, Which will be provided by the company.

Relience infocomm, which plans to go live with about a million WLL-M connections within the next few days, has also decided To charge its subscribers 0.40 paise a minute for calling WLLM Subscribers of other companies like Tata Indicom and BSNL. Earlier. The offer particularly for STD calls, was for Relience to Relience calls. The company officials said that they have decided To absorb certain network interconnect charges it has to pay to other Phone companies. It has decided to offer rates for outside their Own networks to avoid being hauled up by triel for offering discriminatory charges from its subscribe