abbas customer service cv
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Muhammad Abbas Rasheed Mob: +971 557854423 Email: [email protected]
Career Objective:
To obtain a challenging position in well established and renowned Company where I can utilize my skills, knowledge, personality and my entire work experience in
achieving Organizational goals and objectives.
Employment Experience:
Position : Customer service.
Company : EMAAR Retail / September 2014 till present.
Job responsibility:
Focused on “great service beats fast service” directive.
Exceptional ability to stay attentive when dealing with customers.
Clear communication skills aimed at understanding customers’ needs and providing
corresponding services.
Proven ability to grasp product knowledge and relay product information in a concise but
potent manner.
Analytic thinking aimed at resolving customers’ issues in a proactive manner.
Able to find conflict resolution without losing self-composure.
Detail-oriented and efficient in providing customer service in adverse situations.
Assertive but polite when it comes to product or service endorsement.
Capable of depersonalizing self with customers.
Known for utilizing humor sense during stressful interactions with customers.
Excellent body language targeted at providing customers with a positive image of the
company.
Well-versed in adapting different ways under pressure in order to meet deadlines.
Demonstrated ability to analyze problems or adverse situations in a bid to provide well-
placed customer services.
Knowhow of varying negotiation and persuasive manners.
Profound understanding of customer psychology aimed at providing individualized
customer services.
Track record of using tact when handling irate customers.
Self-presentation and positive attitude.
Exceptional organizational skills and adaptability.
Savvy with modern technologies.
Flexibility to work in an ever-changing environment.
Excellent follow-up and after-sales service skills.
Skills:
Computer Literate (Excel, Word).
Trustworthy, hardworking, efficient and highly organized individual and very good
communication skills.
Highly motivated confident and a quick learner new concept and skills.
Good interpersonal skills and able to interact with people, working effectively within
multi-cultural groups, ability to establish relationships quickly and easily at all levels.
Capacity to solve work problems and come up with creative solutions.
Ability to withstand the pressures of work to maximum.
Personal Information:
Date of Birth : January 1, 1987
Nationality : Pakistani
Passport Number : Fz1011851
Visa status : Employment
Marital Status : Single
Education Attainment: Completed High School Education from Shadra Model Town C Bahawalpur- Pakistan.
Trainings Attended:
Handle complaints.
Communication skills.
Guest courtesy (Providing Superior Customer Services).
Cultural awareness.
How to Handle Difficult Costumer.
Emergency Evacuation & Fire Safety Drill.
Keep Kids safe.