a multi generational, multi dimensional approach to training using web 2 0 technology
Post on 14-Sep-2014
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DESCRIPTION
Learning objectives: • Create awareness about the multi-generational workplace and the characteristics of each generation • Learn how training departments can integrate Web 2.0 technology into the current training programs • Learn techniques on how to maximize Gen Y employees' skills and meet organizational needs Session Description: Generation Y employees will challenge the way organizations train. The addition of this generation to our workforce will change businesses and, the reality is, HOW businesses manage their employees and their talent within the organization. While WLP’s (Workplace Learning Professionals) will need to ensure that Gen Y employees have the right skills to meet strategic challenges of the organization, companies will need to explore different platforms and smaller segments to meet both the individual and organizational needs. They need to learn, but training modules will use new modalities, including twitter, blogs, and tagging. A variety of Web 2.0 technologies must be integrated into business communications with employees. This session will discuss techniques to maximize Generation Y employee's skills and meet your organizations needs. The changes to learning systems will be reviewed, and participants will learn how to change the way they communicate with their Gen-Y employees.TRANSCRIPT
A multi-generational, multi-dimensional approach
to training using Web 2.0 technology
©2010 Price Consulting Group www.thepriceconsultinggroup.com 1
Dr. Kella B. Price, SPHR, CPLPPrice Consulting Group
Did you know…
• http://www.youtube.com/watch?v=Mmz5qYbKsvM&feature=channel_page
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Outline
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• Generations at a Glance
• Training Impact
• Web 2.0 technologies to use
What do you want to take from this session?
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Generations
• Silent Generation
• Baby Boomers
• Generation Jones
• Generation X
• Generation Y
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What Generation are you?a) Silent Generation / Traditionalists (Born
between 1920 - 1945)b) Baby Boomers (Born between 1946–1954)c) Generation Jones – 1955-1964d) Generation X (Born between 1965–1979)e) Gen Y / Millennials (Born between 1980–
2000)
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Workforce by Generation
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(Tulgan, 2009)
Silent Generation
• Formal recognition
• Conforming, not risk-takers
• Team-oriented
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http://www.ruf.rice.edu/~gradspkr/2000/images/schwartzkopf.jpg
Baby Boomers
• Hard work and long hours is proof of your commitment
• Respect
• ME-Focused
• Seeking work-life Balance
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Generation X
• Career advancement
• Time off for volunteering
• Fun, socialization
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Generation Y• Informal, fun
workplace• Immediate Feedback• Lots of incentives,
customized
• Loyal• Confident• Hopeful• Goal and
achievement-oriented• Civic-minded• Inclusive
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Generation Y
• Video excerpt
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Produced by: QMR productions
Distributed by: Business Performance Group
Contact: Michael [email protected]
Gen Y: Product of their environment• Digital media• World events- Terrorism,
Heroism, and Patriotism• Encouragement and
nurturing/Advocacy• Structure• Multiculturalism
• You are special• Leave no one behind• Connect 24/7• Achieve now!• Serve
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A storm brewing in the workplace?
• Natural
• Critical to success
• Accept and celebrate differences
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Generational Work differences
• Work-life balance
• Taking action
• Dress Codes
• Rewards and Recognition
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Generational Workplace Conflicts
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Generation Y is…
(Select all that apply)a)Sociableb)Collaborativec)Achievement-orientedd)impatiente)Self-absorbedf)Team-oriented
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(Corbett, 2008)
What type of training is your company offering?(Select all that apply)a)Traditionalb)OJTc)Mentoringd)Onlinee)Wikisf)Blogs
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Training offered
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Impact to Training
• Traditionalists
• Boomers
• Gen X
• Gen Y
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Training Preferences Tool
• http://literacyworks.org/mi/assessment/findyourstrengths.html
• This FREE assessment by Dr. Terry Armstrong will help you identify and receive a description of your top 3 intelligences. We all possess some level of all eight intelligences, so there is no “right” profile.
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Training Design for Gen Y• Discussion forums• IM’s, Texting• Blogs• Emailing• Podcasts• Webcasts• Twitter, delicious• Second Life
• Integrating digital media, even in traditional formats
• Short “bits”• Group/Team work• Mentors• Implication/Application
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Strategy for Training Gen Y
• Orientation
• Coaching/mentoring
• Peer leadership
• Sense of ownership
• Meeting expectations
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Best Practices
• Explain the impact
• Use Blended Learning
• Clear, detailed instruction
• Recognition
• Training
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(Source: http://www.astd.org/NR/rdonlyres/51C136F2-A36C-46EF-8846-6C279E6B4A68/0/Clarkston_1.pdf)
Gen Y training strategies
• Just-in-time
• Higher-order thinking and peer instruction
• Collaborative
• Technology
• FUN and entertaining
• Recognition and Feedback©2010 Price Consulting Group
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Virtual Worlds/ Second Life• 80% of active Internet
users will be in virtual worlds by end of 2011 (Gartner )
• Uses
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(Source: Abrams, 2009)
Learning Innovation Meetup
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Second Life Capabilities in Training
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Second Life User Demographics
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(Source: Abrams, 2009)
Who’s using Second Life?• HP• IBM• Microsoft• Cisco• Comcast• Intel
• Time Warner• Northrup Grumman• Dell• Kraft• Best Buy• Newscorp
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(Source: Abrams, 2009)
Social Networking
• Expand network
• Learn and discuss in brief format
• Fast, real-time
• Facebook©2010 Price Consulting Group
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Is anyone “live tweeting” this presentation?• Yes
• No
• #socialnetwork
• http://twitter.com/home©2010 Price Consulting Group
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Blogging• Publish ideas or discussion• WordPad• Youtube (Did you know video)
– http://ping.fm/FjvB3
• Wikipedia• Blogspot
– http://srcclimbingcompanions.blogspot.com/
– http://www1.astd.org/blog/©2010 Price Consulting Group
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Who has a blog?
• Yes
• No
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Are you ready for texting?• MTF • NP• BAU• PCM• PTMM
• CM • CYE• SOTMG• F2F
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What can we use texting for in training?
Tagging and Bookmarks
• Learn from others
• Long-term reference
• Can be public or to a specific group
• Use links and tags to describe
• Reddit, technorati, delicious
• http://delicious.com/kellaprice ©2010 Price Consulting Group
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Collaborations
• Go to Meeting
• iLinc
• Googledocs
• WebEx
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How does the technology impact YOU?• More peer-to-peer collaboration• Better knowledge transfer• Real-time activities and information• Low skills required to use• Low cost to implement• Increase training opportunities/modalities
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Effective Online Universities…
• Fast
• Media Rich
• Easy access
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What companies are doing
• One-on-one coffees with execs
• Online content vs. orientation
• Games
• Simulations
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Mixed-Generation Setting
• Active Learning: experience and dialogue
• Blended Learning: combination of activities
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Group Activity
• What can you learn from this generation?
• What can you teach this generation?
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Venn Diagram of Learning PreferencesCorbett, S. (2008). Targeting different generations. In B. Hoffman (Ed.), Encyclopedia of Educational Technology. Retrieved January 28, 2009, from http://coe.sdsu.edu/eet/articles/generationtrgt/start.htm
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Consider …
• Retirement
• New graduates
• Lack of skills
• Global competition
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Effective Leadership
• Technology
• Mentors
• Open communication
• Feedback
• Creativity and open thinking
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A 60-something graduate recently reflected: ‘We wanted what they want. We just felt we couldn’t ask.’ Herein lies the truth: what young workers want isn’t so different from what everyone else wants. However, young workers are asking for it.
--Karen Cates and Kimia Rahimi, “Mastering People Management,” Financial Times, November 19, 2001
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What are your takeaways?
• Generations at a Glance
• Demographics
• Training Impact
• New tools to use
• Action items
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Thank you!What are your questions?
Dr. Kella B. Price, SPHR, CPLP
www.thepriceconsultinggroup.com
252.622.8119
Price Consulting Group
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References•Corbett, S. (2008). Targeting different generations. In B. Hoffman (Ed.), Encyclopedia of Educational Technology. Retrieved January 28, 2009, from http://coe.sdsu.edu/eet/articles/generationtrgt/start.htm
•Gravett, L. and Robin Throckmorton. (2008). Bridging the Generation Gap: how to get Radio Babies, Boomers, Gen Xers, and Gen Yers to Work together and achieve more. Career Press: Franklin Lakes, New Jersey.
•Howe, Neil and William Strauss. (2000). Millenials Rising: The Next Great Generation. New York: Vintage Books.
•Karp, Hank et al. (2002). Bridging the Boomer-Xer Gap: Creating Authentic Teams for High Performance at Work. Davies-Black Publishing: Palo Alto, CA.
•Martin, C and Bruce Tulgan. (2006). Managing the Generation Mix: From Urgency to Opportunity (2nd Edition). HRD Press: Amherst, Massachusetts.
•Tapscott, Don. (2009). Grown Up Digital: How the Net Generation is Changing your world. McGraw Hill: New York.
•Tulgan, B. (2009). Generation Y Defined: The New Young Workforce. Retrieved May 8, 2009 from http://www.hrtools.com/insights/bruce_tulgan/generation_y_defined_the_new_young_workforce.aspx .
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