7.cmi qualifications - page 41 - eurosource solutions · 2017-04-28 · 11. level 3 diploma for the...

“Working Together”

Head Office

Eurosource Solutions Limited, First Floor Offices, 5 King Street, Newcastle-under-Lyme,

Staffordshire, ST5 1EN

Telephone: 01782 711927

Fax: 01782 711948

Email: [email protected]

Web: www.eurosourcesolutions.com

Contents

Page

1. Building your workforce for the future 1. What are the benefits of working with Eurosource? 1. Why should I study with Eurosource? 2. What working in partnership with Eurosource means in reality 3. Traineeships Fact Sheet 4. Apprenticeship Fact Sheet 4. What is an Apprenticeship? 4. Why take an Apprentice in practice and in partnership with Eurosource? 5. Sign up and Initial Assessment 5. Why is Initial Assessment important? 5. How do we carry out Initial Assessment? 6. Completing Maths, English and ICT Initial Assessment 7. Eurosource’s Procedure 8. Functional Skills Support Process 9. Qualification Matrix for Early Years Children and Young People’s Workforce

10. Level 2 Certificate for the Children and Young People’s Workforce 11. Level 3 Diploma for the Early Years Workforce (Early Years Educator) 12. Level 3 Diploma for the Early Years Workforce (Early Years Educator) continued 13. Level 2 Diploma in Playwork 14. Level 3 Diploma in Playwork

Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services- See page 19

Supporting Teaching and Learning in Schools

15. Level 2 Certificate in Supporting Teaching and Learning in Schools 16. Level 3 Diploma in Specialist Support for Teaching and Learning in Schools Health and Social Care

17. Level 2 Diploma in Health and Social Care (Adults) for England 18. Level 3 Diploma in Health and Social Care (Adults) for England 19. Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s

Services 20. Level 5 Diploma in Leadership for Health and Social Care and Children and Young Peoples Services Qualification Breakdown 21. Level 3 Certificate in Dementia Business and Administration

22. Level 2 NVQ Certificate in Business and Administration 23. Level 3 NVQ Diploma in Business and Administration 24. Level 3 Diploma in Customer Service 25. Level 3 Diploma in Customer Service (continued) Leadership and Management

26. CMI Level 3 NVQ Certificate in Management 27. CMI Level 3 NVQ Certificate in Management (continued) 28-31 CMI Level 3 First Line Management flyer 32. CMI Level 5 NVQ Diploma in Management 33. CMI Level 5 NVQ Diploma in Management (continued) 34. CMI Level 5 NVQ Diploma in Management (continued) 35-38. CMI Level 5 Management and Leadership flyer 39. CMI Level 7 NVQ Diploma in Strategic Management 40. CMI Level 7 NVQ Diploma in Strategic Management continued 41-44. CMI Level 7 Strategic Management and Leadership flyer 45. CMI Curriculum Version 5 September 2014

Building your Workforce for the Future

Our aim is to provide a complete, fully integrated business support solution that enables you to:

• Have access to an organisation that has significant knowledge of your sector, an excellent record of competence, is trustworthy and totally committed to providing tailored support to you

• Deliver the range of business critical programmes that you need to help maximise the potential of your business

• Free yourself of some of the burden of running a business allowing you to concentrate on looking after and developing the children/residents within your care

Why should I study with Eurosource? Eurosource has successfully worked within the Early Years/ Health and Social Care Sectors for a number of years. We are fully supported and accredited by a number of Local Authorities and work very closely with them to assist you in the following business disciplines:

• Leadership and Management Development

• Achievement of business excellence through delivering excellent customer service We provide a range of accredited and non accredited training and development interventions and wherever possible bring these programs to you with potential funding. As a result of Government cut backs there is likely to be a reduction in the support you have received in the past from the Local Authority. We have therefore taken the initiative to include the following additional business critical support programmes in our offering to you:

• Business health checks – Improving/maintaining your OFSTED/CQC rating

• Business execution – Alignment of Strategy to your business plans and goals

• Building high performance through training, coaching and mentoring. Costs We are fully aware of the challenges facing all businesses with regard to finance and therefore focus our efforts on minimising any direct costs to you by securing funding and subsidies from any relevant source.

What are the benefits of working with Eurosource?

“Working Together”

What working in ‘partnership A recent example of success which is based in Bloxwich, Wayears and have engaged with Improvement Techniques, ChaService at level 3 and individua

Jo Morgan the owner of Charlieand reviewed our Business Popportunity to take ownership oand the relationship between kinstrumental in supporting us toagain engaging with them to defully operational.

rship’ with Eurosource means in reality!

ccess has been demonstrated at Charlie Caterph, Walsall. They have been working with Eurosou with the following training and development progs, Chartered Management Institute from levels ividual Coaching support.

Charlie Caterpillars has stated ‘As part of this progess Plan with the whole staff team, this has grship of the Nurseries future, understanding sustaeen key performance indicators and quality. Eug us to achieve an “Outstanding Ofsted” Accred to develop our “Apprenticeship Training Acad

aterpillars Day Nursery urosource over the last 4 t programmes; Business evels 3 to 7, Customer

is programme we shared has given everyone the sustainability, marketing . Eurosource has been ccreditation and we are Academy” which is now

Are you aged 16-24 and looking for an Apprenticeship? TWF is a brand new Full Time programme lasting up to 18 weeks that supports young people aged 16-24 who are looking for an Apprenticeship. The programme has been designed to give learners the appropriate skills and works experience needed to enhance their opportunity to secure an Apprenticeship with a good employer. What’s involved?

• Essential training that is included in a Level 2 Apprenticeship framework, including:

First Aid, Food Hygiene, Health and Safety, Employment Right and

Responsibilities, Personal Learner Thinking Skills and Safeguarding

• A high quality work placement – 3 days per week from week 5

• Functional Skills in Maths, English and ICT up to Level 2 (if applicable)

• Work skills support

• 30 hours participation per week (Monday-Friday)

Frequently Asked Questions:

• Does TWF meet the Government’s raising the participation age

requirements?

Yes – therefore it is an option for 16 year old school leavers who are looking for an

apprenticeship

• Can we still receive child benefits and child tax credits?

Yes – TWF is considered a full time education programme

For more information simply contact: Becci Dabbs (Recruitment Officer) Telephone: 07880 382206 Email: [email protected] Head Office: 01782 711927

The Way Forward

Traineeships Fact Sheet

Apprenticeship Fact Sheet

What is an Apprenticeship?

Apprenticeships provide an excellent way of providing an opportunity for young people to develop their skills and achieving qualifications whilst being employed within your business. As an employee the apprentice will earn as they learn and gain ‘practical’ skills from your workplace. Advantages to you

• Improve your bottom line

• Motivate your workforce

• Fill your skill gaps

• Additional cost effective resource

• Provide opportunity to improve the skills of your existing employees

• Support young people into employment

Why take an Apprentice in Practice and in Partnership with Eurosource? Taking on an Apprentice can be challenging and the personal relationship between the Apprentice and their Training Advisor is vital to the integration and support needed to ensure a successful outcome. Here’s how we can help you:

• Full recruitment support provided by Recruitment Officer. This will include:

• Advertising of the vacancy on the National Apprenticeship Service (NAS) and

Eurosource websites, and amongst referral organisations in your area

• Pre screening of applications subject to your specific requirements

• Support with arranging/conducting interviews as required

• Selection process support

• Arranging a date for training programme paper work to be completed with appointed person

• Completion of training programme paper work

• We will train your apprentice on site taking the individual through their relevant

qualification

• Professional support from your dedicated Training Advisor

• Pastoral support provided for both Apprentice and Employer including Information,

Advice and Guidance (IAG)

It really couldn’t be easier!

Initial Assessment - Establishing your starting points

Initial assessment is a crucial part of the learning journey. It provides the learners the information needed to decide a starting point. It is the benchmark from which progress and achievement can be measured.

Why is Initial Assessment important?

The learner:

• Establishes the level of skill in English, Maths and ICT in relation to what is required for the qualification the learner is signing up to do.

For the Training Advisor:

• Enables the tutor to effectively plan to meet the learner’s needs.

• Establishes a starting point in order to review the learner’s progress and achievements.

• Identifies the appropriate level of English, Maths and ICT in relation to the needs of the qualification.

How do we carry out Initial Assessment?

Initial assessment will start during the sign up and enrolment process to establish the learner’s interests, experience, motivation and prior achievements.

Prior to the start of the learner’s Training with Eurosource it is important to establish which level of Essential Skills the learner currently holds with regards to English, Maths and ICT. The learner will complete an Initial Assessment using the BKSB platform; this can be completed either on a computer or paper-based.

Eurosource carries out Initial Assessment to ensure that the learner is on the right programme and properly supported while on it. If we design and manage the process well, we can use it to gather information to support the whole of the learner’s experience and inform other stakeholders who are interested in the learner’s progress and success.

Staff training in Initial Assessment is vital to ensure the best possible experience for learners. Eurosource ensure staff conducting Initial Assessment are Qualified in the assessment and delivery of Essential Skills. Matching the specific needs of the learner’s to the most appropriate assessment methods and planning to ensure this happens, leads to greater success and appropriate achievement.

Sign Up Process and Initial Assessment

There are 6 levels of Essential Skills in English and Maths. They are:

• Below Entry Level

• Entry Level 1

• Entry Level 2

• Entry Level 3

• Level 1

• Level 2

Completing the Maths Initial Assessment:

This tool is designed to assess a learner’s skills in: Number, Measures, Shape and Space and Handling data.

Completing the English Initial Assessment:

This tool is designed to assess a learner’s skills in: Listening, Reading and Writing. Questions begin at Entry Level 1 and increase in difficulty to Level 2.

Completing ICT Initial Assessment:

For ICT there is a combined Initial/Diagnostic assessment. The assessment consists of 3 activities:

• Activity 1) Word Processing

• Activity 2) Email

• Activity 3) Spreadsheets

These activities are designed to allow learners to demonstrate their ICT skills.

Initial Assessment is used to establish the level the learner is at now. Diagnostic Assessment is set at the level the learner is working towards and its purpose is to highlight the learner’s strengths and identify areas for improvement.

Eurosource’s Procedure

Initial assessment will commence upon sign up, firstly with a general discussion about the learner’s job role and responsibilities. This is to determine what level of qualification is appropriate for the learner and whether they will need any additional responsibilities to enable them to fulfil the assessment criteria.

Once the Training Advisor has established the appropriate course level, the learner will undertake the initial assessments for Maths, English and ICT using the BKSB toolkit.

It is essential that the BKSB initial assessments are completed with 10 days of the initial sign up and emphasis should be put on the importance of a true assessment of the learners capabilities.

The individual learning plan will be completed fully with sufficient detail about the learner’s prior achievements, experiences and abilities in relation to initial assessment, this is a working document and the learner will be fully involved in the completion of it.

The learner should demonstrate a suitable command of English and Maths and ideally should record no lower than one level below the required initial assessment level for the apprenticeship (I.e. the framework requires English and Maths at level 1) so the initial assessment scores should be no lower than Entry level 3.

For learners who score a much lower level than required, it might be more advisable for them to undertake an English and Maths short course to up skill these areas before they undertake their apprenticeship.

For learners who are undertaking an intermediate apprenticeship and score level 1 or above then they should be guided to undertake a level 2 Maths and English Functional Skills qualification.

Once the learner has completed their BKSB initial assessments the assessment tool will provide what diagnostic activities to undertake to support those areas in English, Maths and ICT which needed to be up skilled. It is paramount that the learner regularly undertakes these activities as this will help develop essential skills in areas that are weak.

It is the Training Advisors responsibility to check on a monthly basis to ensure that the learner is carrying out the diagnostic activities and this activity will be recorded on the learner’s progress reviews and within the portfolio. Evidence of diagnostic activities and results can be printed off and used as supplementary evidence within the learner file.

Eurosource stipulates that the learner should undertake their Functional Skills exams; including English speaking and listening, within the first three months of being on programme; learners who are ready to undertake them sooner can do so.

For learners who are unsuccessful and fail their first attempt, then Eurosource expects their Training Advisors to provide additional support and activities to develop the learner’s skills further. This will be done by one to one support and planned activities, in line with support material, which will be recorded in detail on assessment plans and learner progress reviews.

Eurosource can also provide suitable Functional Skills activities in all three areas and these activities can be accessed by Training Advisors on the Eurosource server. Activities can be adapted to suit individual needs and requirements.

DECLARATION: This document has been fully explained by your Training Advisor and fully understood by yourself. Learner Signature:

Training Advisor Signature:

Date:

Learner completes Initial Assessment

Pass Fail

Starts Programme Additional support

provided through BKSB

Within the first 3 months, learner is provided with support material for English,

Maths and ICT

Takes all 3 tests

Pass Fail

Additional support provided

Completes programme

Sign off

Pass Fail

Additional support provided

Pass Fail

Learner removed from programme

Pass Fail

Learner not signed up

Functional Skills Support Process

Early Years Apprentice X X

Early Years Practitioner X X X X

Early Years Supervisor X X X X

Early Years Manager X X X X

Early Years Senior Manager X X X X X

Early Years Admin Support X X X

Qualification Matrix for Early Years

Certificate for the Children and Young People’s Workforce (Level 2)

This qualification is designed to help learners build the knowledge and skills needed when working within their chosen environment. The apprentice will work towards a work-based learning qualification such as a NVQ Level 2 which will include Functional Skills. This is equivalent to 5 A-C GCSE passes. Mandatory units to be covered:

Unit

SHC 21 Introduction to communication in health, social care or children’s and young people’s settings

SHC 22 Introduction to personal development in health, social care or children’s and young people’s settings

SHC 23 Introduction to equality and inclusion in health, social care or children’s and young people’s settings

TDA 2.1 Child and young person development

TDA 2.2 Safeguarding the welfare of children and young people

TDA 2.7 Maintain and support relationships with children and young people

TDA 2.9 Support children and young people's positive behaviour

CCLD MU 2.2 Contribute to the support of child and young person development

MU 2.4 Contribute to children and young people's health and safety

MU 2.8 Contribute to the support of positive environments for children and young people

MU 2.9 Understand partnership working in services for children and young people

Childcare Level 2 requires 35 credits. Mandatory units equal to 29 credits, therefore the remaining 6 credits will come from a choice of optional units. Level 2 paediatric first aid will need to be completed. Assessment Assessment methods used could include:

• Interpretation of knowledge from direct observation of practice in the workplace

• Witness evidence

• Professional discussion

• Reflection on own practice in real work situations

• Written assignments

• Learner’s own plans and written records

• Learner log or reflective diary

• Observation of children, young people or adults by the learner

• Portfolio of evidence

How long will it take to complete? It will usually take 15 months How is it delivered? Work based learning

Level 3 Diploma for the Early Years Workforce (Early Years Educator)

This qualification is designed to help learners build the knowledge and skills needed when working within their chosen environment. The apprentice will work towards a work-based learning qualification such as a NVQ Level 3 which will include Functional Skills. This is equivalent to 2 A Level passes. Learners will be required to have achieved GCSE English and Maths grade A* - C upon completion of their Early Years Educator Qualification. Mandatory units to be covered:

Units

Health and well-being

1.1 Support healthy lifestyles for children through the provision of food and nutrition

1.2 WB Support healthy lifestyles for children through exercise

1.3 WB Support physical care routines for children

1.4 WB Promote children’s emotional well-being

1.5 Understand how to support children who are unwell

Legislation, frameworks and professional practice

2.2 Understand legislation relating to the safeguarding, protection and welfare of children

2.3 WB Use legislation relating to the health and safety of children

2.4 WB Follow legislation relating to equality, diversity and inclusive practice

2.5 WB Working in partnership

Play, development and learning for school readiness

3.1 Understand the value of play in early years

3.2 WB Plan, lead and review play opportunities which support children’s learning and development

3.4 WB Promote enabling play environments

3.5 WB Developing children’s emergent literacy skills

3.6 WB Developing children’s emergent mathematical skills

3.7 WB Support children’s transition to school

3.9 WB Develop children’s cognitive skills

3.10 WB Promote children’s speech, language and communication

3.11 WB Promoting children’s physical development

3.12 WB Promoting children’s personal, social and emotional development

3.13 Support children with additional needs

3.14 Use observation, assessment and planning to promote the development of children

3.15 Use longitudinal studies to observe, assess and plan for children’s needs

Professional development

4.1 Engage in professional development

Level 3 Diploma for the Early Years Workforce (Early Years Educator) continued

Placement hours

It is suggested that the following placement allocation is applied. We acknowledge that some learners may need to spend longer in specific age ranges and for this reason there is a degree of flexibility. All assessment criteria must be achieved and each age range must be experienced. Significant placement experience across the age ranges must be undertaken in order to achieve the assessment. Age range Hours 0–1 year 11 months - 25 hours minimum 2–2 years 11 months - 133 hours minimum 3–5 years - 192 hours minimum Learners who work within a setting which provides care and education for children across these three age ranges, and are able to gain the necessary hours of experience, need not seek placement outside of their setting. For those learners who work in settings where these age ranges are not covered, then they will be required to seek additional work placements, this will need the full support of their setting and employers. Assessment Assessment methods used could include:









• Portfolio of evidence How long will it take to complete? It will usually take 15 months How is it delivered? Work based learning

Diploma in Playwork (Level 2) This qualification is an introduction to the primary aspects of working with children and young people between the ages of 4 to 16 in play environments. It provides an understanding of the importance of play and playwork in children and young people’s lives. The Diploma covers the knowledge and skills needed when working under supervision and requires the learner to demonstrate the full application of these in the workplace, and is aimed at all those who wish to work in a supervised role in a wide range of playwork environments. Units to be covered:

Units

PW 2-23 Contribute to the health, safety, security and welfare of children and young people using the play environment

PW 2-24 Help to improve own practice and the work of the playwork team

PW 3-2 Support relationships in the play environment

PW 3-3 Work with children and young people to create play spaces and support freely chosen self-directed play

Assessment Assessment methods used could include:











Diploma in Playwork (Level 3) This qualification provides in-depth information about the role of the Level 3 playworker when working with children and young people between the ages of 4 to 16. It allows learners to gain an understanding of the management of play environments and the line management of other staff. The Diploma is mainly knowledge based with a limited amount of practical application, and is aimed at experienced playworkers who have a wide knowledge and understanding of children and young people and a deep appreciation of playwork principles and practice. Units to be covered:

Unit

PW 3-15 Contribute to an organisational framework that reflects the needs and protects the rights of children and young people

PW 3-16 Develop and maintain a healthy, safe and secure play environment for children and young people

PW 3-17 Develop and promote positive relationships in the play environment

PW 3-18 Plan for and support children and young people’s self-directed play












Certificate in Supporting Teaching and Learning in Schools (Level 2)

This qualification will enable learners to develop the knowledge and skills needed when supporting teaching and learning in primary, secondary or special schools. It covers a wide range of areas including children and young people’s development, supporting those with disabilities or special educational needs and communication and professional relationships. Units to be covered:

Unit

TDA 2.1

Child and young person development

TDA 2.2 Safeguarding the welfare of children and young people

TDA 2.3

Communication and professional relationships with children, young people and adults

TDA 2.4

Equality, diversity and inclusion in work with children and young people












Diploma in Specialist Support for Teaching and Learning in Schools (Level 3) This qualification provides an in-depth understanding of the knowledge and skills required when working directly with children or young people in primary, secondary or special schools. It covers all aspects of Specialist Support including planning, delivering, and reviewing assessment strategies to support learning alongside the teacher, bilingual and special needs support and personal development and reflective practice. It is also a must have for all those undertaking the Level 3 Supporting Teaching and Learning Apprenticeship. Units to be covered:

Unit

TDA 3.1

Communication and professional relationships with children, young people and adults

TDA 3.2 Schools as organisations

CYP Core 3.1

Understand child and young person development

CYP Core 3.3

Understand how to safeguard the well being of children and young people












This qualification is designed to help learners build the knowledge and skills needed when working in various areas of Health and Social Care. It covers a diverse range of job roles and occupational areas. It is split into three pathways:

• Generic

• Dementia awareness

• Learning disabilities Units to be covered:

Unit

SHC 21 Introduction to communication in health, social care or children’s and young people’s settings

SHC 22 Introduction to personal development in health, social care or children’s and young people’s settings

SHC 23 Introduction to equality and inclusion in health, social care or children’s and young people’s settings

SHC 24 Introduction to duty of care in health, social care or children’s and young people’s settings

HSC 024 Principles of safeguarding and protection in health and social care

HSC 025 The role of the health and social care worker

HSC 026 Implement person-centred approaches in health and social care

HSC 027 Contribute to health and safety in health and social care

HSC 028 Handle information in health and social care settings












Diploma in Health and Social Care (Adults) for England (Level 2)

This qualification is designed to help learners build on and use knowledge and skills at a senior level in a diverse range of occupational areas in Health and Social Care. It is split into three pathways:

• Generic

• Dementia awareness

• Learning disabilities Units to be covered:

Unit

SHC 31 Promote communication in health, social care or children’s and young people’s settings

SHC 32 Engage in personal development in health, social care or children’s and young people’s settings

SHC 33 Promote equality and inclusion in health, social care or children’s and young people’s settings

SHC 34 Principles for implementing duty of care in health, social care or children’s and young people’s settings

SHC 024 Principles of safeguarding and protection in health and social care

HSC 036 Promote person-centred approaches in health and social care

HSC 037 Promote and implement health and safety in health and social care

HSC 038 Promote good practice in handling information in health and social care settings










• Portfolio of evidence How long will it take to complete? It will usually take 15 months How is it delivered? Work based learning

Diploma in Health and Social Care (Adults) for England (Level 3)

Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services

The Advanced Practice Pathway This qualification provides learners with the skills and knowledge needed to manage, practice and lead others in Children and Young People’s services. The ADVANCED PRACTICE pathway is geared towards Senior Practitioners who wish to develop their career, but want to remain active practitioners within the management framework. Entry Requirements There are formal entry requirements for this qualification. Learners will need to be at least 19 years of age and hold a level 3 or above qualification in a related area. There will be an initial assessment which covers both Maths and English before commencement to ensure the course is appropriate for all individuals. Experience in the workplace Learners will need to be working, volunteering or on a practical placement, as an important part of the assessment process involves evaluating ‘skills’ in real working situations. Assessment Assessment methods used could include:










• Optional Task set by CACHE

• Scenario or case study

• Oral questioning How long does it take to complete? It will usually take 15 months

How is it delivered? The delivery will be a combination of

• e-learning

• Drop in Workshop/Tutor

• Assessment visits to the workplace Qualification breakdown Units to be covered by both pathways:

Unit

SHC 52 Promote professional development

M2C Work in partnership in health and social care or children and young people’s settings

LM1a Understand how to manage a team

LM2a Understand professional supervision practices

MU5.2 Understand children and young people’s development

MU5.3 Lead practice that supports positive outcomes for children and young people

MU5.4 Develop and implement policies and procedures to support the safeguarding of children and young people

SCH51 Use and develop systems that promote communication

SCH53 Champion equality, diversity and inclusion

M1 Develop health and safety and risk management policies and procedures

O36 Lead practice in promoting the wellbeing and resilience of children and young people

O43 Manage quality in health and social care or children and young people’s settings

Additional units to be covered by practitioner’s pathway:

Unit

CYPOP 17

Understanding the needs of children and young people who are vulnerable and experiencing poverty and disadvantage

LM 502 Develop, maintain and use records and reports

HSC 3065 Implement the positive behavioural support model

ADV 309 Independent advocacy with children and young people

Additional units to be covered by management pathway:

Unit

O16 Recruitment and selection within health and social care or children and young people’s settings

O35 Manage induction in health and social care or children and young people’s settings

O42 Manage finance within own area of responsibility in health and social care or children and young people’s settings

E8 Manage physical resources

ADV 307 Providing independent advocacy management

Certificate in Dementia (Level 3)

This qualification aims to develop the knowledge and skills needed when providing positive care for people with dementia and their families. Units to be covered:

Unit Title

DEM 301 Understand the Process and experience of Dementia

DEM 305 Understand the administration of medication to individuals with Dementia using a person centred approach

DEM 304 Enable rights and choices of individuals with Dementia whilst minimising risks

DEM 312 Understand and enable interaction and communication with individuals who have Dementia

DEM 313 Equality, Diversity and inclusion in Dementia care practice

DEM 302 Understand and meet the nutritional requirements of individuals with Dementia

HSC 2031 Contribute to support of positive risk-taking for individuals







• Observation in the workplace


How long will it take to complete? It will usually take 6 months How is it delivered?

• Workshops

• Assessment Visit

How can I access the course? If you are interested in the course, please contact us and make an expression of interest. There is no direct funding available for the Dementia course, however, if you do make an expression of interest, our Business Development Manager will contact you to discuss.

This Qualification provides evidence of competence of being in a supporting role in an office environment. Optional units provide opportunity to show understanding and skills in a variety of areas, including basic finance, IT and contributing to events. Learners can progress to the level 2 Diploma, or a level 3 qualification. Units to be covered:

Unit

203 Work in a business environment

Answering written questioning to prove knowledge and understanding, understanding of organisational procedures and systems, feedback, work requests and development plan

206 Communicate in a business environment

Communication by email, letter, minutes of meetings and appraisal. Answering written questioning to prove knowledge and understanding

201 Manage Own Performance in a business environment

Details of planning work and setting high standards. Answering written questioning to prove knowledge and understanding. To do lists, work plans, appraisal and feedback

202 Improve Own Performance in a business environment

Detailed use of appraisal and feedback system. Learning Plan. Answering written questioning to prove knowledge and understanding











Certificate in Business and Administration (Level 2)

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This qualification is designed to reflect the work of administration staff across a wide range of industries and types of organisations. They are for those who are working with a high degree of autonomy and personal responsibility. They are aimed at candidates who are involved in developing, implementing and maintaining administrative services. Units to be covered:

Unit

301 Manage own performance in a business environment

Detailed work plans showing prioritising targets, appraisal showing setting high standards and negotiating realistic targets. Answering written questioning to prove knowledge and understanding

302 Evaluate and improve own performance in a business environment

Evaluating own performance prior to appraisal, encouraging and accepting feedback. Answering written questioning to prove knowledge and understanding

303 Work in a business environment

Answering written questioning to prove knowledge and understanding. Details of company policy and procedures, maintaining security and confidentiality, risk assessment and how these are put into practice

309 Communicate in a business environment

Verbally communicating with colleagues and customers, communicating by email and letter. Answering written questions to prove knowledge and understanding. Obtaining feedback on further development of communication skills











Diploma in Business and Administration (Level 3)

Diploma in Customer Service (Level 3)

What is an NVQ? A NVQ (National Vocational Qualification) is a qualification that assesses someone’s competence (that is the skills, knowledge and understanding they have) within a work situation. NVQs are based on the national occupational standards that describe the level and breadth of performance expected of individuals whose work involves Customer Service practices. These NVQs are based on the national occupational standards developed by the Institute of Customer Service (ICS). They are the government approved body who set the standards for the Customer Service sector. The awarding body for these NVQs is Oxford Cambridge and RSA Examinations (OCR) and the regulatory body is the Qualifications and Curriculum Authority (QCA). These qualifications have been accepted by QCA for inclusion in the National Qualifications Framework (NQF). Who is this qualification for? The OCR Level 3 NVQ Diploma in Customer Service is aimed at candidates who will be delivering and managing services and will be accountable in the area of practice. Candidates could be working with direct supervision or on their own, such as in a commercial customer service environment.

Apprenticeship qualification structure This qualification is designed to fit into the ‘Advanced’ Framework and it consists of six key areas:

• Classroom based workshops

• Work based ‘real life’ observations

• Completion of a work-based portfolio

• Review of learning

• Functional Skills o English o Maths

• Employee Rights and Responsibilities

• All the above elements are fully supported by Eurosource through a programme of

ongoing coaching and mentoring.

• The programme will focus on the following key areas:

o Principles of customer service o Rules of customer service o Communication in customer service o Making improvements to customer service o Adding value to your business

How are these qualifications assessed and how are you supported? Assessment and support will consist of:

• Practical work-based assignments

• Observations in the workplace

• Professional 1:1 discussions

How long will it take?

It will usually take 15 months

Units to be covered:

Workshop Content and activity

1 Mandatory Unit 1 – Demonstrate understanding of customer service - practice paper functional skills English

2 Functional skills English Test

3 Mandatory Unit 2 – Demonstrate understanding of the rules that impact on improvements in customer service - practice paper functional skills Maths

4 Functional skills Maths Test

5 Optional Unit 1- Plan improvements in customer service based on feedback

6 Overview Technical Certificate Assignment – Understand the use of communication in customer service – Understand the principles of customer service delivery in different settings – Understand the principles of making improvements to customer service

7 Optional Unit 2 – Understand how to promote continuous improvement

8 Individual observations – 2 per delegate

9 Speaking and listening exercise - Course sign off

NVQ Certificate in First Line Management Level 3 Why choose an Institute qualification? The Chartered Management Institute is the only chartered professional body dedicated to management and leadership. You can therefore expect to receive the greatest possible value from their qualifications:

• Increase your career options – the generic management qualifications provide the ultimate in portability across function and sector

• Enhance your professional status – not just through the qualification, but through membership en route to Chartered Manager status

… all underpinned by an unrivalled reputation for quality, support and customer service, delivered by the Institute’s dedicated Centres, verifiers and staff. Who is this qualification for? The Level 3 qualification in management is designed for supervisors and first line managers who wish to build on and develop their existing management skills and knowledge. The qualification is derived from the National Occupational Standards for Management and Leadership and are accredited on the UK national qualifications frameworks. How is this qualification assessed? Assessment is normally via practical work-based assignments provided by your Approval Centre. This ensures you minimise your time away from work and that you undertake work study which is relevant to your own organisation’s context. How long will it take? The time it takes to complete a qualification is dependent on the units you choose and delivery times and methods do vary from one Approved Centre to another. However, as a guide, the certificate will usually take 13 months to complete. What support will I get? In addition to the support you will receive from your Centre, the Institute provides a unique and comprehensive package of candidate support, with access to:

• A wide range of online resources, from our highly regarded Study Resources Centre and CPD system to our new ‘rapid response’ Subject Search tool and Career Development site

• The latest management thinking via the Professional Manager magazine and Study Zone, an e-newsletter designed specifically for studying members

• A dedicated team of information researchers for your more complex requests

Qualification structure This qualification is designed to fit into the ‘Advanced Apprenticeship’ Framework and it consists of five key areas:



• Completion of two work based assignments


• Functional Skills (Level 2) o English o Maths o ICT

• Employee Rights and Responsibilities All the above elements are fully supported by Eurosource through a programme of ongoing coaching and mentoring. The programme will focus on the following key Leadership and Management subjects:

• Manage Own Professional Development Within an Organisation

• Set Objectives and Provide Support for Team Members

• Plan, Allocate and Monitor Work of a Team

• Implement Change in Own Area of Responsibility

• Provide Leadership and Direction for Own Area of Responsibility Progression opportunities Upon successful completion of the certificate in Management Level 3 qualification, a number of progression opportunities become available:

• Enhance your professional status by upgrading your membership with the Institute

• Progress onto the next level of Institute qualification – the Level 5 qualification in Management and Leadership



1 Unit 1 – Manage own professional development within an organisation - practice paper functional skills English

2 Functional skills English Test

3 Unit 2- Set objectives and provide support for team members

4 First Assignment completion – practice paper functional skills Maths

5 Functional skills Maths Test

6 Unit 3 – Plan, allocate and monitor the work of a team - Practice paper functional skills ICT

7 Functional skills ICT Test

8 Unit 4- Implement change in own area of responsibility

9 Second assignment completion

10 Unit 5 – Provide leadership and direction for own area of responsibility

11 Speaking and listening exercise – Course sign off

NVQ Diploma in Management and Leadership Level 5 Why choose an Institute qualification? The Chartered Management Institute is the only chartered professional body dedicated to management and leadership. You can therefore expect to receive the greatest possible value from their qualifications:

• Increase your career options – the generic management qualifications provide the

ultimate in portability across function and sector

• Enhance your professional status – not just through the qualification, but through

membership en route to Chartered Manager status

… all underpinned by an unrivalled reputation for quality, support and customer service, delivered by the Institute’s dedicated Centres, verifiers and staff. Who is this qualification for? The Level 5 qualification in Management and Leadership is designed for practicing middle managers who wish to develop their core management skills and practices. This qualification will focus on the personal development of the individual learner’s management capabilities and competences. This qualification is derived from the National Occupational Standards for Management and Leadership and are accredited on the UK national qualifications frameworks. How is this qualification assessed? Assessment is normally via practical work-based assignments provided by your Approval Centre. This ensures you minimise your time away from work and that you undertake work study which is relevant to your own organisation’s context. How long will it take? It will usually take 15 months What support will I get? In addition to the support you will receive from your Centre, the Institute provides a unique and comprehensive package of candidate support, with access to:

• A wide range of online resources, from our highly regarded Study Resources Centre

and CPD system to our new ‘rapid response’ Subject Search tool and Career

Development site

• The latest management thinking via the Professional Manager magazine and Study

Zone, an e-newsletter designed specifically for studying members


Qualification structure This qualification is designed to fit into the ‘Higher Apprenticeship’ Framework and it consists

of five key areas:



• Completion of nine work based assignments


• Functional Skills (Level 2)

o English

o Maths

o ICT

• Employee Rights and Responsibilities

All the above elements are fully supported by Eurosource through a programme of ongoing coaching and mentoring. The programme will focus on the following key Leadership and Management subjects:

• Operational Planning

• Leadership

• Planning for Change

• Recruitment and Selection

• Project Management

• Developing a Customer Focused Organisation

• Work Productively with Stake Holders

Progression opportunities Upon successful completion of the Diploma in Management Level 5 qualification, a number of progression opportunities become available:

• Enhance your professional status by upgrading your membership with the Institute

• Start working towards Chartered Manager status

• Progress onto the next level of Institute qualification – the Level 7 qualification in

Strategic Management and Leadership



1 Unit 1 – Develop and evaluate operational plans for own area of responsibility - Overview assignment 1

2 Unit 2 – Provide leadership and direction for own area of responsibility - Overview assignment 2

3 Unit 3 – Plan change in own area of responsibility - Overview assignment 3

4 Unit 4 – Work productively with colleagues and stakeholders - Overview assignment 4

5 Unit 5 – Develop a customer focussed organisation - Overview assignment 5

6 Unit 6 – Recruitment and selection - Overview assignment 6

7 Unit 7 – Plan and manage a project - Overview assignment 7

8 Overview of assignments 8 & 9

9 Speaking and listening exercise -Course sign off

NVQ Diploma in Strategic Management and Leadership Level 7 Why choose an Institute qualification? The Chartered Management Institute is the only chartered professional body dedicated to management and leadership. You can therefore expect to receive the greatest possible value from their qualifications:

• Increase your career options – the generic management qualifications provide the

ultimate in portability across function and sector

• Enhance your professional status – not just through the qualification, but through

membership en route to Chartered Manager status

… all underpinned by an unrivalled reputation for quality, support and customer service, delivered by the Institute’s dedicated Centres, verifiers and staff. Who is this qualification for? The Level 7 qualification in Strategic Management and Leadership is designed for practicing senior managers who wish to develop their core strategic leadership and management skills and practices. This qualification will focus on the personal development of the individual learner’s management capabilities and competences. This qualification is derived from the National Occupational Standards for Management and Leadership and are accredited on the UK national qualifications frameworks. How is this qualification assessed? Assessment is normally via practical work-based assignments, 9 in total, provided by your Approval Centre. This ensures you minimise your time away from work and that you undertake work study which is relevant to your own organisation’s context. How long will it take? It will usually take 18 – 24 months

What support will I get? In addition to the support you will receive from your Centre, the Institute provides a unique and comprehensive package of candidate support, with access to:

• A wide range of online resources, from our highly regarded Study Resources

Centre and CPD system to our new ‘rapid response’ Subject Search tool and

Career Development site

• The latest management thinking via the Professional Manager magazine and

Study Zone, an e-newsletter designed specifically for studying members




1 Unit 1 – Personal development as a strategic manager – overview of assignment

2 Unit 2 – Strategic performance management – overview of assignment

3 Unit 3 – Financial management – overview of assignment

4 Unit 4 – Strategic information management – overview of assignment

5 Unit 5 – Conducting a strategic management project – overview of assignment

6 Un it 6 – Organisational direction – overview of assignment

7 Unit 7 – Financial planning – overview of assignment

8 Unit 8 – Strategic marketing – overview of assignment

9 Unit 9 – Strategic project management – overview of assignment

10 Unit 10 – Organisational change

11 Unit 11 – Strategic planning

12 Unit 12 – Human resource planning

13 Unit 13 – Being a strategic leader

14 Unit 14 – Strategic leadership practice

7.cmi qualifications - page 41 - eurosource solutions · 2017-04-28 · 11. level 3 diploma for the...

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