7business relationships ways to build lasting · bring this training to your location. try private,...
TRANSCRIPT
IN THIS SEMINAR, YOU WILL:
(646) 416-6441 [email protected]
1. Be authentic2. Identify shared goals & values3. Develop mutual respect4. Share some vulnerability5. Make meaningful connections6. Get personal7. Plan to do something fun together
WAYS TO BUILD LASTING BUSINESS RELATIONSHIPS7
Elevate BDG’s Relationship Management seminar builds a foundation of relationship skills that will help you communicate, respond to conflict, handle difficult situations, solve problems and relate to clients and coworkers. Day one of the program you will learn interpersonal communication skills to help you conquer office politics, develop professional rapport, and defuse bad situations. Day two we will introduce tools and insights for applying creative thinking at work and in every facet of life.
• Learn to manage in a way that expands people’s awareness and understanding of how to achieve their goals without undermining others
• Help team members develop stronger mutual respect and renewed faith in their ability to work together
• Help individuals examine their goals in detail so they understand the things that are most important to them
• Learn to improve sphere of influence and leadership skills
• Learn to motivate employees and see improved productivity and results
• Learn to foster an environment of creativity and original thinking
• Uncover hidden potential in your team
• Learn to build collaboration skills
RELATIONSHIP MANAGEMENT
Course AgendaModule 1: Assessing Your Behavior• Four Categories• Understanding Your Own Self Image• Assess Other’s Behavior
Elevate BDG’s Relationship Management Series is designed for professionals on every level
looking to improve their business relationships.
Who should attend?
What's in it for me?
SAVES MONEYSpend less time dealing with problems
& fixing mistakes and more time completing projects and building your
bottom line!
INCREASED EMPLOYEE RETENTION
Develop leaders within your company & develop the mindset that everyone
is accountable for the companies success. This will not only keep your
employees accountable, but also improves performance & office morale.
SAVES TIME√ Encourages creativity & Innovation to
streamline processes√ Improves leadership performance to
implement change quickly√ Helps leaders deliver a consistent
message across departments√ Better communication = less
confusion = less time spent in meetings
(646) [email protected]
This seminar includes the following materials & resources“Relationship Management Kit” includes a Behavior &
Motivators Assessment, a reference guide, flash cards, videos and a 90 min virtual debrief.
Module 2: Clearing the Communication Channels• Communication Skills
• Verbal• Non-verbal
• Visual • Vocal
• Written• Clearly communicate the message• Skillful listening• Know yourself• Know your audience
• Receiving the message• Sending the message• Constructive criticism• Responding to criticism• Diffusing defensive behavior• Avoid communication breakdown• Use specific, clear, and direct language
Module 4: Managing Your Emotions• How to control your anger• Skillful listening• Understanding emotions• Trigger Words
Module 3: Be Results Oriented• Characteristics of SMART goals
• Specific--clear about what, when, where, and how • Measurable--know your progress and when you’ve accomplished• Action—goals should be ones you can work towards
• Realistic—do not set goals you can not achieve or lack resources
• Time Specific—goals need a start, milestones to progress, end• Determine priorities
Module 5: Understanding Conflict• 5 levels of conflict• Controlling conflict escalation• Approaching resolution• Finding common ground• Conflict creativity• Analyzing difficult circumstances
Module 6: Problem Solving: From Conflict to Resolution• Understanding how to build essential relationships• Empathy• 10 ways to problem solve• Teamwork• The most difficult types of workers• Stress management• Cultivate calm
Course Agenda (cont.)
Module 7: Team Builder• Know your audience
• Build a team of people with diverse skills • Reach out to others to achieve a common goal• Theory X vs. Theory Y management• MBWA (Management By Walking Around)• Actively participate• Build trust and confidence in your team• Team motivation
Module 8: Ability to Influence & Persuade• “Sell” your ideas to others for success• Use influence and persuasion instead of fear and threats• Give and take• Build a reputation of success• Leading when not in charge
Module 9: Basic Leadership Skills• Ability to influence a group’s behavior through persuasion• Attitude and actions towards achievement of goals• Motivation for individuals and teams• Sustain an energetic level driving others forward• Know your vision and share your vision• Delegate responsibility but be accountable• Establish direction and align others to reach a common goal• Drive towards excellence in yourself and others
(646) [email protected]
Continue learning with micro-learning courses!The learning doesn’t stop once the seminar is through when you work with Elevate BDG! Fulfill all your learning needs with fun & informative 3-5 minute micro-learning courses that will encourage a pattern of continual learning and immediate behavior change throughout your organization.
Customized CoursesAt Elevate, we stray away from a one-size-fits-all training process and develop a customized strategy that aligns to the vision + mission of your company. Choose from any of our 200+ topics to develop a program unique to your business needs.
An interactive, fun & hands-on experience! This course is taught through video, group discussion, skill practice and real life application to make the course both entertaining & engaging!
Gain a deeper understanding of self! Prior to attending this seminar, your employees will be guided through an on-line assessment and work with a Solutions Specialist so your company can recognize & understand your most important resource within your company - YOUR PEOPLE.
The Elevate Difference...
www.elevateBDG.com
(646) [email protected]
Bring this training to your location. Try private, on-site team training. Bring this topic, or any of our 200+ topics, to your location with customized training. Our programs are tailored to your organization’s specifications and needs. Let us determine the best course of action to enhance your workforce at all levels. Elevate BDG also provides a host of coaching, mentoring, data analysis, and consulting options.