71 annual convention - the-caa.org conv19 brochure.pdf · point of view. rent a. williams, first...

REGISTRATION BROCHURE

71st AnnualConvention& Reimbursement Conference

MISSION BAY

San Diego, CA

Registration Brochure 1 ANNUAL CONVENTION 2019


MISSION BAYSan Diego, CA

California Ambulance Association2520 Venture Oaks Way, Suite 150, Sacramento, CA 95833

Toll Free: (877) 276-1410 • Fax: (916) 924-7323 • www.the-caa.org

The California Ambulance Association cordially invites California’s EMS leaders and professionals to join us at the Annual Convention & Reimbursement Conference on September 24-27, 2019 at the Hyatt Regency Mission Bay in San Diego, CA

This year’s program will feature three tracks (Executive, Operations and Reimbursement) of outstanding speakers and topics, including state-specific issues that will help your ambulance service thrive in the changing EMS environment. Please see pages 3-6 in this brochure for a complete schedule and description of all sessions. Please complete the registration form included with this brochure to sign-up to attend today!

Please pass this convention brochure and registration information along to your colleagues and personnel.

PLEASE NOTE:

Presenters and topics are

subject to change. Presentations and materials

provided by speakers at CAA events are not

reviewed by CAA for accuracy and are the sole

opinion and advice of that speaker/

presenter.

GENERAL INFORMATION

HYATT REGENCY MISSION BAY1441 Quivira RoadSan Diego, CA 92109

GENERAL INFORMATIONHyatt Regency Mission Bay Spa and Marina represents what Southern California is all about. Located right along the waterfront, guest will enjoy 360° views of the Pacific Ocean, Mission Beach, and the downtown San Diego skyline. Expect only the best when you stay at our Mission Bay hotel offering waterfront dining, a contemporary poolside lounge, full service marina, and eco-friendly spa.

HOTEL RESERVATIONSFor guest room reservations, please call (619) 224-1234. The CAA rates are: $199.00 for a single or double room plus tax per night plus a daily resort fee of $10. The deadline to make your hotel reservation is August 26, 2019.

TRANSPORTATIONHotel parking is avaialble at a rate of $40 overnight for self or valet parking. Parking rates are subject to change without notice. For oversize parking options, please contact the hotel directly. The hotel is less than five miles from the San Diego International Airport.

CONVENTION CANCELLATION POLICYA full refund of convention registration fees shall be made if registration is cancelled in writing by September 16, 2019. If registration is cancelled after September 16, 2019, a 50% cancellation fee will apply. Golf fees are non-refundable if cancelled after September 12, 2019. No refunds or credits will be made for “no shows.”

DATES TO REMEMBER

HOTEL RESERVATION DEADLINE:August 26, 2019

Call 619.224.1234 to make your hotel reservation.

EARLY RESERVATION DEADLINE:September 6, 2019

Call the CAA toll-free at 877.276.1410

http://www.the-caa.org

ANNUAL CONVENTION 2019 2 Registration Brochure

FEATURING KEYNOTE SPEAKERS

ERIC TOZER, Diabetes Sports Project Foundation

Eric Tozer is a diabetes ambassador who empowers the community through sports and utilizes his athletic accomplishments as a platform to inspire and educate the diabetes community.

ERIC MADE HISTORY, BECOMING THE FIRST PERSON WITH TYPE 1 DIABETES (T1D) TO COMPLETE THE WORLD MARATHON CHALLENGE, RUNNING 7 MARATHONS ON 7 CONTINENTS IN 7 CONSECUTIVE DAYS.

Eric was diagnosed with T1D in 2006 at the age of 22. He had the classic symptoms of type 1 diabetes; including constant thirst, increased appetite, frequent urination, blurred vision, lethargy and weight loss. Eric had always lived a very active and healthy lifestyle, so the sudden 20-pound weight loss was worrisome that something was seriously wrong. Upon returning home, a visit to his doctor revealed the devastating and life-changing news of his diagnosis. Eric’s life, and that of his entire family, was quickly turned upside down: checking his blood sugar levels up to 10 times a day, calculating carbohydrate intake and injecting varying units of insulin multiple times throughout the day and with every meal.

But Eric wasn’t going to let diabetes define his life or control his future. Soon after his diagnosis, he completed his first half Ironman and hasn’t stopped since. He co-founded non-profit organization, Diabetes Sports Project, comprised of 100+ T1D athletes around the globe, demonstrating how through proper diet, exercise, a positive outlook and effective blood glucose management, dreams can be achieved.

Eric and his wife Jen, live in San Diego, CA with their two young daughters. In addition to his philanthropic efforts in the diabetes community, he has spent his entire professional career at nThrive where he is a Director of Sales, helping hospitals succeed by providing all the technology, advisory expertise, analytics and education solutions providers need to thrive and serve their communities.

MATT ZAVADSKY, MedStar Mobile Healthcare

Matt is the Chief Strategic Integration Officer for MedStar Mobile Healthcare in Fort Worth, TX. He has helped guide the implementation and financial sustainability of numerous innovative programs with healthcare partners that have transformed MedStar fully as a Mobile Integrated Healthcare provider. Most recently, he has led the negotiations with multiple third party payers to change the basic economic model

for EMS to better align patient, provider and payer focus on patient centered care as opposed to simply payment for ambulance transport.

Matt is also the President of the National Association of EMTs and chairs their EMS 3.0 committee. He is the co-author of the book “Mobile Integrated Healthcare – Approach to Implementation” published by Jones & Bartlett Publishing. He has a Master’s Degree in Healthcare Administration, with a Graduate Certificate in Healthcare Data Management.

RAYMOND LIM JIM McNEAL MEMORIAL GOLF TOURNAMENT

TUESDAY, SEPTEMBER 25, 201910:00 am – 4:00 pmRIVERWALK GOLF CLUB

1150 Fashion Valley RoadSan Diego, CA 92108619.296.4653

In honor of the CAA’s great friends and colleagues, Raymond Lim and Jim McNeal, Jr., a golf tournament will be held at the beautiful Riverwalk Golf Course. The golf registration fee includes green and cart fees, tee prizes, lunch and one beverage ticket. Please send in your registration form indicating participation in the tournament as soon as possible. Golf fees are not refundable if cancelled after September 12, 2019.

DODGERS vs. PADRES

TUESDAY, SEPTEMBER 24, 2019 at 6:10 pm

T MOBILE HOME RUN DECK

100 Park BoulevardSan Diego, CA 92101

(619) 795-5555


TUESDAY, SEPTEMBER 24, 2019

12:00 pm – 4:00 pm – Mission Ballroom Foyer Registration Open

10:00 am – 4:00 pm – Riverwalk Golf Club Golf Tournament Staggered Start, lunch provided (separate registration required).

12:00 pm – 4:00 pm – Regatta Pavilion Exhibitor Set-up

6:10 pm – 10:00 pm – PETCO Park, T Mobile Homerun Deck Los Angeles Dodgers v. San Diego Padres Transportation to stadium provided. Transportation back to hotel on own.

WEDNESDAY, SEPTEMBER 25, 2019

6:30 am – 7:30 am – Regatta Pavilion Exhibitor Set-Up

7:30 am – 5:00 pm – Mission Ballroom Foyer Registration Open

7:30 am – 5:00 pm – Regatta Pavilion CAA Marketplace Open

7:30 am – 8:15 am – Regatta Pavilion Continental Breakfast

8:15 am – 9:50 am – Mission Ballroom II/IIIGENERAL SESSION:

Welcome & Keynote Address: Overcoming Obstacles to InspireEric Tozer, Diabetes Sports Project FoundationCompleting the World Marathon Challenge, doing 7 marathons, 7 Continents in 7 days with Type 1 Diabetes.

9:50 am – 10:05 am – Regatta Pavilion Break in the CAA Marketplace

10:05 am – 10:55 am – Mission Ballroom IEXECUTIVE SESSION:

Double Documentation – What Elements of an ePCR Should Be Repeated in the Clinical Narrative?Steve Wirth, Esq., Page, Wolfberg & WirthAn age-old question in PCR documentation: “if I documented something in my ePCR data fields, why do I have to repeat it in my narrative?” This session will tackle this issue head-on and explain the differing roles of data vs. narratives and when ePCR data needs to be explained in a clinical narrative.

SCHEDULE OF EVENTS


10:05 am – 10:55 am – Palm IREIMBURSEMENT SESSION:

Building Financial Success Through Revenue Management Maryrose Diaz, Grant Mercantile Agency Donna Hankins, American Ambulance Tracey Hauschel, Collectibles Management Resources Kelly Parsons, Pacific Credit Services Tyler Marsh, Wakefield & Associates, Inc.

Join CAA’s Payer Issues Chairperson, Donna Hankins for the annual CAA “Insurance Update.” Along with summarizing key issues happening with the big insurance categories, Donna has gathered a panel of Collection Agency Specialists to discuss how to build a stronger relationship between Collections Agencies and Ambulance Providers. The panel will answer questions on issues faced by collections agencies when processing claims in collections (bankruptcy, deceased patients, credit reporting, liens) and highlight collection strategies (discounts, communication, insurances specific issues, litigation).

10:05 am – 10:55 am – Palm IIOPERATIONS SESSION:

FirstNet – What It Looks Like Today and Tomorrow, From the Federal Point of View

Brent A. Williams, First Responder Network AuthorityThis session explores how new communications technologies, primarily mobile broadband, will transform your EMS operation. Topics such as Telemedicine, ET3, and “Treat on Scene” programs are all front and center today. The nationwide roll-out of FirstNet, the dedicated public safety mobile broadband system for public safety use, created by the federal government, makes these new technologies possible. Learn how FirstNet will dramatically impact care of your patient. What new EMS services will become available with this new communications capability? How does FirstNet impact the new Medicare ET3 program and telemedicine in general? How will your EMS service, and your patients, benefit from this new technology? What does it cost (less than you may think!), and how do we get involved? And, what are the FirstNet plans, the “Roadmap,” for the future? All this and more will be discussed in this session devoted to public safety broadband communications, and FirstNet. See www.FirstNet.gov for more detailed information.

10:55 am – 11:15 am – Regatta Pavilion Break in the CAA Marketplace

11:15 am – 12:10 pm – Mission Ballroom II/IIIGENERAL SESSION:

The 2020 Focus: The Top 5 EMS Reimbursement & Compliance Issues as the New Decade DawnsSteve Wirth, Esq., Page, Wolfberg & WirthEMS promises to look very different at the end of the next decade than it does at the start of it. This session by national EMS attorney and consultant Steve Wirth will polish the crystal ball and look at the top 5 trends in ambulance reimbursement and compliance that are on the horizon as we embark on the 2020s.

12:10 pm – 1:25 pm – Mission TerraceLuncheon

SCHEDULE OF EVENTSWEDNESDAY, SEPTEMBER 25, 2019 (continued)


SCHEDULE OF EVENTS

1:30 pm – 2:20 pm – Mission Ballroom IEXECUTIVE SESSION:

Integrated Compliance: How to Work with Facilities to Avoid a New False Claims TrapSteve Wirth, Esq., Page, Wolfberg & WirthTwo recent high-profile multi-million dollar ambulance false claims cases highlight the risks that can come with facility relationships. This session will discuss the importance of integrating ambulance and facility compliance to ensure that your non-emergency and interfacility transports don’t pose a costly false claims risk.

1:30 pm – 2:20 pm – Palm IREIMBURSEMENT SESSION:

When Payors Won’t Listen (A Denial Management and Appeal Letters Writing Workshop)

Ed Norwood, ERN - The National Council of Reimbursement AdvocacyTo help healthcare professionals advocate for medically appropriate healthcare pursuant to Wickline v. State, ERN/NCRA has organized an educational workshop that takes participants into a half day session on how to write powerful appeal letters when payors won’t listen. Participants will learn components and strategies needed to write an appeal letter that will help get denials reversed, claims paid, and how to combine ERN/NCRA’s proprietary communication process with administrative and prompt payment laws. This presentation will provide an easy, systematic, 4-step process which will provide you with a strategy for dealing with denials more quickly, effectively, and efficiently.

1:30 pm – 2:20 pm – Palm IIOPERATIONS TRACK:

Prop. 11 Mental Health Training & Access Requirements Ken Katz, MSW, LCSW, CTS, American Ambulance

This presentation will provide a review of the mental health training requirements and the requirement for ambulance providers to provide workers up to 10 paid mental health services per year as outlined in California Proposition 11; the Ambulance Employees Paid On-Call Breaks, Training, and Mental Health Services Initiative passed in November 2018. The presentation will outline training that meets or exceeds the new requirements and will discuss a number of ways an ambulance provider can meet the requirements regarding mental health services.

2:20 pm – 2:45 pm – Regatta Pavilon Break in the CAA Marketplace

WEDNESDAY, SEPTEMBER 25, 2019 (continued)


SCHEDULE OF EVENTS


Retention: Best Practices on Improving Retention Through Employee FeedbackScott Moore, Esq., Moore EMS Consulting, LLCThe turnover experienced by many of the country’s EMS agencies is reaching a critical failure point. Despite this crisis, many EMS organizations are failing to evolve their employment practices. Many EMS leaders attribute a significant portion of their personnel challenges to generational differences. Citing that this “new generation” demands to be managed differently. However, most EMS agencies still practice outdated and counterproductive performance management processes. Recent surveys suggest that nearly 77% of Human Resource executives believe that their current performance review process is not an accurate reflection of employee performance. If EMS agencies are going to survive, it is critical for performance feedback practices to change. If your organization is struggling with staffing and has utilized the same performance feedback tools for more than 5 years, you are part of the problem. This session will explore the latest research regarding the most effective performance feedback practices that are actually driving employee retention, recruitment, and ultimately, business results. Attendees will leave this session with a road map to bring back to their agency to create real change.


The Hard Truth on EfficienciesBrian Choate, Solutions GroupAsbel Montes, Acadian Ambulance ServiceThough more patients have insurance than ever before, self-pay is continuing to rise. A lack of preparation for new risks can cost an EMS organization. In a rapidly changing reimbursement environment, every dollar is at risk. Early identification is the best strategy to mitigate those risks. Too much emphasis on efficiency makes an organization less resilient. This session will equip you with strategies for quickly identifying new A/R risks for your organization.

2:45 pm – 3:35 pm – Palm IIOPERATIONS SESSION:

Complying with Prop. 11, Part I – Managing and Preventing Workplace Violence and Disability RelatedCorey Cabral, Esq., Carothers DiSante & Freudenberger LLPMark Spring, Esq., Carothers DiSante & Freudenberger LLPAccording to the FBI, more than two million workers become workplace violence victims each year. Presenters will discuss the importance of having a workplace violence prevention and training program that complies with Prop 11, and how to implement and administer it. Presenters will also discuss how to prepare for and respond to disability related issues that arise from emergency incidents covered by Prop 11.

3:40 pm – 4:30 pm – Mission Ballroom II/IIIGENERAL SESSION:

Preventing PTSD: Building a Resilient TeamMike Taigman, FirstWatchLook at social media, scientific research, and conference agenda’s ... the message is clear: Emergency service providers suffer more PTSD, experience more stress, and take their own lives at rates more than double the general population. The key to protection against these debilitating situations is resilience. In this session we will explore actionable strategies to build and maintain an emotionally and psychologically healthy team.



SCHEDULE OF EVENTS

4:30 pm – 5:15 pm – Regatta Pavilon Break in the CAA Marketplace and Vendor Raffle

5:30 pm – 6:30 pm – Regatta Pavilon President’s Reception

THURSDAY, SEPTEMBER 26, 2019

7:30 am – 4:00 pm – Mission Ballroom Foyer Registration

7:30 am – 8:30 am – Regatta Pavilion Continental Breakfast

8:30 am – 9:45 am – Mission Ballroom II/IIIGENERAL SESSION:

The State of “EMS” in the U.S. – A National UpdateMatt Zavadsky, MedStar Mobile HealthcareEMS agencies are facing some of the most interesting times in decades! Challenging economics, personnel and staffing issues, educational standards and the overall demonstration of value for the services we provide. This dynamic, interactive, and at times, controversial session will provide attendees with an overview of the major trends in our profession, the potential opportunities and threats they pose, and what YOU should be doing to advance the “EMS” profession.

9:45 am – 10:15 am – Regatta Pavilion CAA Marketplace Open

10:15 am – 11:05 am – Mission Ballroom IEXECUTIVE SESSION:

Complying With Prop 11, Part II – Managing and Preventing Staffing Level, Meal Period and Rest BreakCorey Cabral, Esq., Carothers DiSante & Freudenberger LLPAmy S. Williams, Esq., Carothers DiSante & Freudenberger LLPProp 11 relieved emergency ambulance providers – and the public – from the significant concern that EMTs, paramedics, and other emergency ambulance employees would not be ready to respond to emergency calls while on meal and rest breaks. However, it created additional legal requirements that are difficult to implement both operationally and in compliance with other California laws. Presenters will discuss those compliance issues and how to successfully implement meal and rest period programs under Prop 11.

10:15 am – 11:05 am – Palm IREIMBURSEMENT SESSION:

Cost Data Collection: Managing the Expectation and What is to ComeAsbel Montes, Acadian AmbulanceThis session will provide attendees with an overview on what to expect with the new cost data collection tool released by CMS. The presentation will provide information to the attendees in order to answer the following questions: 1. How do I prepare my ambulance service for this new requirement?; 2. What data will be collected?; 3. What will the data be used for that is collected and how will it impact my ambulance service?; 4. What resources are available to assist my ambulance service with meeting this new requirement should I be selected?



SCHEDULE OF EVENTS

10:15 am – 11:05 am – Palm IIOPERATIONS SESSION:

What You Haven’t Been Told About Preventing Lifting InjuriesRick Binder, Binder LiftWith the limited amount of validated resources on preventing lifting related injuries within EMS, you may be one of the thousands of managers who are feeling frustrated with the continued high rate of musculoskeletal injuries within your organization. The good news is, you’re not alone and it’s not your fault! The traditional methods of preventing lifting related injuries rarely address all three key elements of successful injury prevention initiatives. This presentation will address the misconceptions of injury prevention and will help the participants create a customized holistic approach to stopping injuries through making small changes to the organization’s culture, training, and equipment. Participants will walk away from this session with actionable strategies that can be implemented at their organization so their personnel can have longer and healthier careers.

11:10 am – 12:15 pm – Mission Ballroom II/IIIGENERAL SESSION:

EMS in California – Where Are We Today and What Does the Future Hold?Brian Henricksen, EMSAAC PresidentTodd Valeri, American AmbulancePeople often look to California for its progressive ideas, innovation, and technology. Are people looking to California EMS systems for the same reasons? Brian will discuss, from a local EMS agency (LEMSA) perspective, where we are today and what we need to do to move California EMS into the future.

12:15 pm - 1:15 pm – Mission Terrace Lunch


ET3 – Is It Right for Me? Matt Zavadsky, MedStar Mobile Healthcare

The announcement of the new ET3 payment model by the Centers for Medicare and Medicaid Innovation (CMMI) represents a significant opportunity for ambulance service transformation. CMMI has communicated a very ambitious time line for the application and implementation of this new payment model, so agencies interested in applying for participation in the model have a relatively short window of time to consider the impact of implementing an ET3 payment model in their community. Join Matt Zavadsky, President of NAEMT and Chief Strategic Integration Officer for MedStar Mobile Healthcare, to learn more in this informational presentation on the clinical, operational and financial considerations that agencies should be evaluating if they are considering participating in the ET3 model.


2019 Medicare Updates Peggy Sorge, Noridian Mutual Insurance

Noridian and CMS Updates; Reviewing Entities, Documentation Errors & Guidance, Resources and Reminders

THURSDAY, SEPTEMBER 26, 2019 (continued)


1:20 pm – 2:10 pm – Palm IIOPERATIONS SESSION:

Natural Disasters – Creating, Responding and Managing Ambulance Resources During Natural Disasters

Brian Meader, Medic Ambulance Creating, responding and managing ambulance resources during natural

disasters.

2:10 pm - 2:40 pm – Regatta Pavilion Break in the CAA Marketplace / CAAPAC Raffle

2:45 pm – 4:00 pm – Mission Ballroom II/IIIGENERAL SESSION:

EMS of Tomorrow: Roundtable with the Nation’s Top EMS Innovators MODERATOR: Mike Taigman, FirstWatch Asbel Montes, Acadian Ambulance Service Scott Moore, Moore EMS Consulting Matt Zavadsky, MedStar Mobile Healthcare

A key pillar of EMS Agenda 2050 is innovation. During this highly interactive session we will explore cutting edge ideas that will create a more effective, safer, and more people centered EMS.

COMMITTEE/BOARD MEETINGS

8:00 am – CAAPAC Committee – Palm Ballroom

8:30 am – Conference Committee – Palm Ballroom

9:00 am – Membership Development & Services Committee – Palm Ballroom

9:30 am – Content Committee – Palm Ballroom

10:00 am – Legislative & Agency Relations Committee – Palm Ballroom

11:00 am – Board of Directors – Palm Ballroom

SCHEDULE OF EVENTSTHURSDAY, SEPTEMBER 26, 2019 (continued)

FRIDAY, SEPTEMBER 27, 2019


California Ambulance Association2520 Venture Oaks Way, Suite 150, Sacramento, CA 95833

Toll Free: (877) 276-1410 • Fax: (916) 924-7323 • www.the-caa.org

IMPORTANT, PLEASE READ!Full registration features admission to all events on Wednesday, September 25th & Thursday, September 26th including seminars, all refreshments, CAA Marketplace, Wednesday Lunch, President’s Reception and Thursday Lunch. Full registration does not include the golf tournament or baseball game.

You can register online by clicking on this link: http://www.cvent.com/d/h6qbs2

Company Name: ________________________________________________________________________________________________

Street Address: _______________________________________ City: _______________________ State: ___________ Zip: __________

Telephone: ___________________________________________ E-Mail: __________________________________________________

Contact: __________________________________________Signature: _______________________________________________

Attendee Names & E-mail Addresses: __________________________________________________________________________________

____________________________________________________________________________________________________________

REGISTRATION OPTIONS: QTY / MEMBER PRICE NON-MEMBER PRICE TOTAL

Early Full Registration (Before 9/6/19) ____@ $425 $550 ___________Late Full Registration ____@ $515 $640 ___________Golf Tournament ____@ $195 $275 ___________Baseball Game (Los Angeles Dodgers vs. San Diego Padres) ____@ $ 45 $ 55 ___________

Guest TicketsGolf Tournament ____@ $195 $275 ___________Baseball Game (Los Angeles Dodgers vs. San Diego Padres) ____@ $ 45 $ 55 ___________Wednesday Lunch ____@ $ 55 $ 65 ___________Wednesday President’s Reception ____@ $ 65 $ 75 ___________Thursday Lunch ____@ $ 55 $ 65 ___________CAAPAC Raffle Tickets 1 for $ 25 / 5 for $ 99 ___________

TOTAL REGISTRATION FEES = ___________

METHOD OF PAYMENT:

Check Payable to California Ambulance Association MasterCard Visa American Express

Please fax credit card payments; do not email!

Card #: ______________________________________________________ Exp. Date: ___________ CID #: _________

Billing Address: __________________________________________________________________________________

Name on card: ___________________________________ Signature: _______________________________________

PLEASE COMPLETE AND RETURN TO:


MISSION BAYSan Diego, CA

http://www.cvent.com/d/h6qbs2

71 annual convention - the-caa.org conv19 brochure.pdf · point of view. rent a. williams, first...

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