7 Reasons to Pursue ITIL

Institutions across the world, whether they are government agencies or private businesses, are becoming increasingly dependent on IT. IT solutions help speed up processes and make operations efficient. This necessitates the presence of a structured framework which guarantees that organisations working to provide IT service follow standardised and universally approved practices.

ITIL (Information Technology Infrastructure Library), a set of IT service management best practices aligns IT services with business needs. Organisations view ITIL as a common language or model which eases up their tasks and also integrates businesses. Having a common framework also helps organisations adapt to the changing economic climate.

Skills honed:

Organisations focused on inculcating ITIL practices in their services provide the associated education, training and qualification schemes.

Individuals in companies focused on integrating ITIL practices can work to effectively streamline data management in ways that improve overall efficiency. Employees who pursue ITIL certifications are found to be proactive and have their interests aligned with the organisational goals.

Familiarity with language:

People well versed in the ITIL technology will be able to use the common terms and phrases associated with it .This is a crucial differentiator between a certified and non-certified professional. The ability to use the right terms implies that you will be able to convey your ideas to your team effectively and precisely.

Better pay:

ITIL certifications improve the profile credibility and account for higher qualification and better pay. They help professionals stay ahead of the competition by gaining a valued approach to the best practice methodologies. ITIL professionals are found to be the highest earning IT professionals among their peers.

Improved quality of service:

Service providers committed to ITIL practices can consistently deliver effective solutions to their customers. Also, support teams are better equipped to deal with issues in a short span of time, reducing disruption and thereby increasing efficiency. This enables the organisations to meet their obligatory service levels and contractual requirements.

Improved Customer Satisfaction:

ITIL is customer centric and focuses on their needs. It aims to improve the user experience constantly along with addressing the requisite technology issues. ITIL helps organisations in showcasing their credibility and dedication to the customers.

Optimisation across the supply chain:

ITIL practices offer optimized processes and models which help service-providers work effectively with all the stake holders and make responsible business decisions. Concerns such as investment opportunities, risk management, reducing costs and identifying areas for improvement are all addressed in the ITIL service management procedures, all targeting to create value for the business.

Competitive advantage through agile methodology:

Adopting ITIL practices allows organisations to deliver value to the customers, enables a seamless integration of business processes and gives them a competitive edge over the others. The improved planning contributes to reduction in cycle time for projects, increased success rates and reduction in unplanned changes in projects. We can say Devops to be the logical extension.

Following ITIL practices puts organisations on a path of continual improvement while being flexible to the changing requirements of its customers. It provides guidance and direction to handle the challenges in implementing IT service. ITIL practices are therefore most widely accepted, as they allow organisations as well as individuals to focus effectively on their goals and simultaneously address the market needs.

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