500-series customer conference 2017 - cessna

CUSTOMER SERVICE

500 Series Technical PresentationTEAM LEGACY

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Concurrent Sessions

• 525 & M2 Pilot Round Table− Maple Room 205 11:00 – 12:00

• 560 XL/XLS/XLS+ Technical Review− Cypress AB Room 209 10:00 – 12:00

• Rockwell Collins PL21 and Fusion Updates, Field Issues and Obsolescence’s− Osage Room 207 11:00 – 12:00

• Flight Department Management – Future Trends, Current Challenges− Oak Room 206 11:00 – 12:00

• Jeppesen: JDM Enhancements & Introduction to Operator / Solver − Cedar Room 204 11:00 – 12:00

• ADS-B Out – What’s Next For Textron Aviation− Birch Room 203 11:00 – 12:00

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Housekeeping

Please Set Communication

Devices to Vibrate Mode

THANK YOU!

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Inspection Authorization Card

Technical Presentation Worth IA Credit

Dave QualeDirector of Maintenance

Poet, LLC

Chairman 500-Series NBAA

Technical Committee

NBAA Technical Committee

500 Series NBAA Technical Committee

• Dave Quale – Poet• Mark Werner – CBL & Associates Management• Dick Abernathy – Commerce Bank• John Bell – JB Aviation• Mark Chaney – Coca Cola Bottling Company Consolidated• Lance Ferguson – Commonwealth Eye Surgery• Michael Herman – Bear Air• Rich Pickett – Personal Wings, Inc• James Schmidt – Amway Aviation• Andy Shafer – Scottsdale Hangar One• Mike Strickland – Delhaize America • Patrick Taylor – Southwest Gas Corporation• Pat Welch – West Star Aviation, ALN• Chuck Zahnow – Duncan Aviation, BTL

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NBAA Technical Committee

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Team Legacy

Walt GlossonSystems

Toll Free 855-832-6919 Intl +1 (316) [email protected]

James EatonAvionics/Electrical

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Citation Technical Support

John MoodyFriday- Sunday

7 AM – 7 PM

Carl FischerFriday – Sunday

7 PM- 7 AM

Hank WeylandMonday – Thursday

2 PM - Midnight

Don SweetMonday – Thursday

10 PM – 7AM

After Hours Support Team

Toll Free 855-832-6919 Intl +1 (316) [email protected]

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Team Powerplant

[email protected]

Phil Pankratz

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Pilot Services

• Supports All Citations, 208’s, King Air & Hawker Products

• Pilot Oriented Technical Support– CESNAV, CPCalc, CLCalc, EOM– Electronic Flight Documents– AFM and OM content– Performance, W&B– Certification Issues

• Note: For subscription related issues, please contact Technical Manual Distribution Center

Rob BelowPilot Services

[email protected]

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Pilot Services

• New and Pre-Owned Textron Aviation Products

• Manuals come with:– RVSM, RNP-10, RNP-4, NAT-HLA

Operations Procedures– RVSM Maintenance Program– Applicable Hawker, Beech,

Cessna Tech Pubs– For Citation Part 91 operators:

Request to Use MMEL as an MEL (along with supporting MMEL and Operations and Maintenance Procedures)

• GMU Service Available– GPS Height Monitoring Flight– We Can Come to Your Location Matt Thompson

RVSM [email protected]

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Fleet Statistics500 Series

500/501Fleet Size: 582 AirplanesFleet Total Time: 5,115,073 HoursHigh Time Airplane: 21,800 HoursAverage Total Time: 8,788 Hours

550/551Fleet Size: 974 AirplanesFleet Total Time: 7,262,749 HoursHigh Time Airplane: 19,110 HoursAverage Total Time: 7,456 Hours

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Fleet Statistics500 Series

S550Fleet Size: 152 AirplanesFleet Total Time: 1,351,854 HoursHigh Time Airplane: 18,892 HoursAverage Total Time: 8,893 Hours

560Fleet Size: 759 AirplanesFleet Total Time: 4,990,787 HoursHigh Time Airplane: 18,613 HoursAverage Total Time: 6,575 Hours

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Autopilot Wire Harness Position550/560

• Issue: Possible Chafe Condition Between Autopilot Controller Wire Harness and Gear for Aileron Trim Tab Control and Indicator Assembly

• Resolution/Status: Mandatory Service Letters SL550-27-15 and SL560-27-15 Released August 2016

– Provides Instructions to Inspect for Damage and Correct Wire Harness Position– Compliance within 100 Flight Hours or 180 Days Whichever Occurs First– Affects 550-0956 thru -1136– Affects 560-0539 thru -0815

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Fire Bottle Cartridge Ground StudAll Models

• Issue: Possible Loose Ground Stud on Engine Fire Extinguisher Cartridge– Could Prevent Bottle from Being Electrically Connected

• Resolution/Status: Mandatory Service Letter CIL-26-01 Released May 2016 to Inspect for Loose Ground Stud

– Applies to Cartridges Replaced or Manufactured Between April 2013 and July 2014

– Provides Instructions to Torque Test Ground Stud– Compliance within 3 Years or 1200 Flight Hours Whichever Occurs First

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ADS-B Out560

• Issue: DO-260B ADS-B Out Mandate– FAA Mandate January 2020 – EASA Mandate June 2020

• Resolution/Status: Optional Service Bulletins Released

– SB560-34-163 Released January 2016 (Encore+) • Affects 560-0752 thru 560-0815 (Collins Equipped)• Transponders Must Be Upgraded Which Requires Advanced Scheduling• Must be Accomplished by Textron Aviation Owned Facility

– SB560-34-164 Released June 2016 (Ultra/Encore)• Affects 560-0260 thru 560-0707 (Primus 1000 with Primus II Radios)• Requires WAAS/SBAS FMS• Requires Upgraded RM-855 RMUs and Enhanced Surveillance Transponder

Installation– Honeywell and Rockwell Collins ADS-B Out ICA Supplements Available on

TxtavSupport.com website and Model 560 Maintenance Library (1View)

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Collins XM Weather560 Encore+

• Issue: Terminal Area Forecasts (TAF) Data Package Size Can Cause XM Weather Receiver to Reset Continually

• Resolution/Status: Informational Service Letter SL560-34-40 Released June 2016

– Transmits Rockwell Collins Service Information Letter XMWR-1000 SIL 16-1

– Changes DIP Switch Setting to Reset Override Mode

– Affects 560-0751 thru -0815 With XM Weather Receiver

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Meggitt Upgrade550/560

• Issue: Meggitt Secondary Flight Display Upgrade

• Resolution/Status: Service Bulletins Released April 2016– SB550-34-112 R2 Affects 550-0809 thru 550-1044– SB560-34-136 R3 Affects 560-0401 thru 560-0643– Provides Instructions to Install Meggitt iSFD

(Integrated Secondary Flight Display)

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Precooler Life Limit560 Encore/Encore+

• Issue: Introduction of 4,800 Hour Life Limit for P/N 8230-3 Heat Exchanger With Release of Model 560 Maintenance Manual Revision 35

• Resolution/Status: Service Letter SL560-05-12 Released March 10, 2017– Provides One-Time Extension For Heat Exchangers That Are Beyond The Life

Limit– Heat Exchangers That Have or Will Exceed

Life Limit Prior to March 31, 2018 Must Be Replaced By April 1, 2018

– High Parts Demand Expected and Advance Scheduling May Be Required

– Maintenance Manual Task Precooler/Heat Exchanger Visual Inspection Still Applicable After Heat Exchanger Replacement

– Affects Encore 560-0539 thru -0707– Affects Encore+ 560-0751 thru -0815

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Medeco Locksets and KeysAll Models

• Issue: Customer Inquiries Regarding How To Obtain Replacement Medeco Locksets and Spare Keys

• Resolution/Status: Replacement Medeco Locksets and Spare Keys Available From Textron Aviation Parts Department (TAPD).

– Keys Can Be Ordered Using P/N FASTKEY– Customer Must Supply Proof of Aircraft Ownership and Key Code or Send Spare

Key To TAPD For Duplication– Replacement Lockset Part Number Based on Number of Doors Requiring Locks

• P/N 5500004-805-1 (1 Cabin Door Lock + 5 Accessory Door Locks)• P/N 5500004-806 (1 Cabin Door Lock + 3 Accessory Door Locks)• P/N 5500004-809 (1 Cabin Door Lock + 4 Accessory Door Locks)

– Contact TAPD (800-835-4000 or 316-517-5603) for Pricing and Availability

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Pneumatic Pressurization Control System500/550/S550/560

• Issue: Troubleshooting Pneumatic Pressurization Control System– Leaks In Pneumatic Plumbing Are A Frequent Cause Of Operational Issues

• Resolution/Status: Recommend Initial Troubleshooting Start By Completing The Following Leak Checks Per The Maintenance Manual Procedures In Chapter 21 Pressurization Control – Adjustment/Test

– Vacuum and Pneumatic Relay to Outflow Valve Pneumatic Connection Leak Test– Controller to Pneumatic Relay Connection Leakage Test

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Pneumatic Bottle Life Limit

• Issue: Customer Confusion Regarding Pneumatic Bottle Assembly Life Limit– Incorrectly Referencing Manufacture Date on Bottle Assembly

• Resolution/Status: Refer to Cylinder Date of Manufacture Not Assembly Date of Manufacture

– Cylinder is Only Life Limited Part of Bottle Assembly – Cylinder Date of Manufacture Stamped on Neck Area– Assembly Date of Manufacture Does Not Change When Cylinder is Replaced

Pratt & Whitney Canada

PW535/530/JT15DLE DO VU

TEXTRON Customer ConferenceLegacy Citation 500-PW535/530/JT15D

EnginesApril 2017

P&WC Proprietary InformationExport Classification: No Technical Data

.

PROPRIETARY RIGHTS NOTICEThis document is the property of Pratt & Whitney Canada Corp. (P&WC). You may not

possess, use, copy or disclose this document or any other information in it, for any purpose, including without limitation to design, manufacture, or repair parts, or obtain FAA or other Government approval to do so, without P&WC express written permission. Neither receipt

nor possession of this document alone, from any source, constitutes such permission.Possession, use, copying or disclosure by anyone without P&WC’s express written

permission is not authorized and may result in criminal or civil liability.

NOTICE - DISCLOSURE OF INFORMATIONThis document contains trade secrets or other confidential information the further Disclosure of which may be harmful to Pratt & Whitney Canada Corp. If the head of

a Government agency or department intends to disclose any of this information,written notice should be given to the Vice President - Legal Services,

Pratt & Whitney Canada Corp., 1000 Marie Victorin (01BE5), Quebec, J4G 1A1.

EXPORT CLASSIFICATION

Classification Instructions: Complete 1. AND at least one of 2-5.If unsure contact your BAER.

1. Canadian ECL(s): NLR Put NLR (No License Required) if there is no ECL controlled technical data or replace with actual classification (e.g. 1-9.E.3.a.3)

2. ECCN(s):

3. P-ECCN(s): 9E991 Contains only non – U.S. origin civil/dual-use data (e.g. 9E991, 9E003).Do not use if an ECCN is provided.

4. USML: Contains US-origin ITAR - controlled technical data (e.g. VIII(i)). Leave blank if no US data.

5. P-USML: Contains non US-origin technical data equivalent to USML (e.g., VIII(i)). Do not use if an ITAR classification is provided.

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PW500 AGENDA

GLOBAL SUPPORT

OIL ANALYSIS

FLEET STATISTIC

ELECTRONIC ENGINE CONTROL

JFC160 FUEL CONTROL

PUBLICATIONS


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CUSTOMER FIRST CENTRES

VISION Proactive approach to our customers needs with tailoredtechnical support.

MISSION Keep our customers flying with a 24/7/365 technical support thatcovers fleet monitoring to AOG event management.

Longueuil Team Singapore Team

Export Classification: No Technical Data P&WC Proprietary Information

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CUSTOMER FIRST CENTRE24-hour 7 days a week event

management, technical and commercial support

email: [email protected]

In Canada and United StatesTel: 1-800-268-8000

InternationalInter. Access Code+ 8000-268-8000Tel: (450) 647-8000

Fax:(450) 647-2888


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CUSTOMER PORTAL

To register for the Portal use the convenient link on the P&WC home page

athttp://www.pwc.ca

or go to

http://eportal.pwc.ca


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My Customer Dashboard Online buying

Mobility

Integrated Cart Portal-wide search

A POWERFUL NEW CUSTOMER PORTALRelease 1.0 of the My P&WC Power customer portal is a first step towards market leadership in digital services.


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Bridgeport

Montreal

BurlingtonLong Beach

Lethbridge

Atlanta

Wichita

Luton

Lanseria

Singapore

Brisbane

Berlin

Sorocaba

AmsterdamMichigan

Service Centers & DOF Parts DistributionFly-in Capability

10,000+ Customers… 200 Countries… 50,000 Engines… 614 Million hours

Service Centers Rental Engines Customer First Field Service Mobile Repair Teams

Toronto

Moscow

Sydney

China

Memphis

Worldwide Services7 Parts Distribution Centers 13 Service Centers17 Independent Facilities100 Field service representatives100 Mobile Repair Teams

Export Classification: No Technical Data

GLOBAL SUPPORT NETWORK

P&WC Proprietary Information

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P&WC OIL ANALYSIS TECHNOLOGY AT A GLANCE

REVOLUTIONARY OIL ANALYSIS

Monitors the health of oil‐wetted engine components including bearings, carbon seals and gears

Improved precision/sensitivity: Know where it is happening earlier

Demonstrated and proven on specific engines

POTENTIAL BENEFITS FOR OPERATORS

Lower maintenance costs

Predictable maintenance budget planning

Reduce delays and cancellations

Increase aircraft resale value

FROM REACTING TO ANTICIPATINGTOWARD A 100% PLANNED MAINTENANCE ENVIRONMENT

FROM REACTING TO ANTICIPATINGTOWARD A 100% PLANNED MAINTENANCE ENVIRONMENT

UNDER DEVELOPMENT AT THIS TIME


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Interested in participating? P&WC Proprietary Information

Export Classification: No Technical Data

Interested in participating?


Visit our website for more information

pwc.ca

36

PW500 FLEET STATISTICSMarch 2017


Cessna Citation Bravo

Cessna Citation Encore

Cessna Citation Encore+

Model PW530A PW535A PW535B

Total Produced 700 383 136

Flying population

638 330 130

Total Hours 3,049,500 1,716,400 392,600

High Time / ESN 14,388 11,042 6,374

1st Delivery Feb – 1997 Oct – 2000 Apr – 2007 Total Fleet Hour: 5,158,500 Total Produced: 1219

37Export Classification: P-ECCN: 9E991


ELECTRONIC ENGINE CONTROL535B EEC

EEC500

IssueTransient voltage suppressor (TVS) faultsEarly production Low Voltage Power Supply (LVPS) faults

CauseTVS – manufacturing processLVPS – solder joint flaw, batch related

SolutionRetrofit campaign to correct TVS and capture LVPS batchService Bulletin 30478 revised to category 3 15 Jul’15

Commercial Support Program issuedPW545C CSPN 1006723 15 Jul’15CSPN closure Dec 2017

Status

Mar 2017PW 535B, P/N 1007851 61% complete

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JFC160 FUEL CONTROL

Export Classification: P-ECCN: 9E991

Issue4 Events of unscheduled FCU removal due to liberated N2 Flyweight Governor bearing post SB30442 (Zero Backlash)

CauseField returned hardware inspection demonstrated varyinglevels of wear.

Solution Bushing type bearing to replace governor ball bearings

Interim SolutionField refresh activity for units over 1000 hrs TSR

Service Bulletin 30512 published Dec’14Commercial Support Program availableCSPN #1007421

Distressed crown retainer


Redesigned Bearing

PW530A PW535A

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PUBLICATIONS Maintenance Manual/IPC

Planned next PW500 revisions: June 2017

Service Information Letters / Civil Aviation Safety Alert (Transport Canda)SIL GEN-122R4 Recovery Fee for Maintenance Deviation Letters

Available Commercial Support Programs CSPN# Ends

Fuel Tube (SB30490) 1004362 Nov 2017Rigid Fuel Manifold (SB30405) 1005989, 1006443 Nov 2022Electronic Engine Control (SB30478) 1006723 Dec 2017HFC Inspection (SB30512) 1007421 Jun 2017Ignition Cable replacement (SB30529) 1008249 July 2017


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JT15D AGENDA

FLEET STATISTICS

JT15D FILLER BALL VALVE ASSY

PROGRAM HIGHLIGHTS

Export Classification: No technical dataP&WC Proprietary Information

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JT15D - FLEET STATISTICS

Data as of: Mar-2017


JT15D FILLER BALL VALVE ASSY IssueIn an event of improper or omitted installation of the oil filler neck cap, oil loss may occur.

CauseThere is absence of a non-return feature in the oil filler neck on certain engine configuration

SolutionService Bulletin JT15D-72-7639 released 16 Dec’16Compliance code vary on oil return configuration

Cat 4 for models pre SB7415Cat 7 for models post SB7415

P&WC SIL JT15D-059 special pricing for a limited time

P&WC Proprietary InformationExport Classification: P-ECCN: 9E991

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JT15D PROGRAM HIGHLIGHTS

Recent UpdatesSIL No. JT15D-057R1 Authorised Manufacturer for new JT15D engine componentsSB No 7642 Transfer of Manufacturing Rights for Various Parts

P&WC Warranty Policies have been revised & published Sep’16HPT and HPC shaft PPSP increased to 2 x TBOBearing campaign (A00002) replaced by PPSP 2XTBOJT15D-5 series HPT blades PPSP increased to 2 x TBOJT15D-1 series HPT blades Post SB 7604 PPSP increased to 2 x TBOJT15D-4 series HPT blades post SB 7293 PPSP increased to 2 x TBO

RecommendationsIn case of HT Blade Fracture – 3 ½ Brg replacement recommendedFacilities encouraged to replace all mainline bearings at Overhaul

Export Classification: No Technical DataP&WC Proprietary Information

Technical Panel

TEAM LEGACY MANAGER – MIKE GIBBONSTEAM LEGACY – WALT GLOSSON / JAMES EATONFLIGHT TEST – DAN MORRISSUSTAINING ENGINEERING – GARY LONGPRATT & WHITNEY CANADA – LE DO VU

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Questions