4- 5 October 2021 INTRODUCTION

Organisations of all sizes depend to a great extent on the efficiency and effectiveness of their

employees as each person has a special role to play to ensure better performance. When properly

trained and motivated, employees will be able to execute their duties and responsibilities well. Not

only that, they will motivate their team members and drive them to achieve higher productivity.

As such, program seeks to help enhance the employees’ attitude and motivate them to face the

challenges ahead.

PROGRAM OBJECTIVES

At the end of the 2-day program, the participants will be able to:

Awareness of future challenges and how to overcome them

Understand themselves and their team members better

To discover the strengths they already possess

Manage stress in a better way

How to work with people from the different generations

Be more responsible and taking ownership to ensure success

Work together with other team members to achieve success.

METHODOLOGY

Concepts and techniques will be internalised throughout the workshop through lectures, group and individual activities, video presentations and brainstorming sessions utilising an integrative learning approach.

Target Participants

Any level of employees in an organization

FMM Institute (475427-W), Penang Branch

2767, Mk 1, Lebuh Tenggiri 2, Bandar Seberang Jaya, 13700 Seberang Perai Tengah, Penang

Tel: 04 – 3992057 Fax: 04 – 3994863 E-mail: sharrlini@fmm.org.my /remes@fmm.org.my

ADMINISTRATIVE DETAILS Date: 4 – 5 October 2021 (Mon- Tue) Time: 9.00am to 5.00pm Venue: Zoom Online Platform

TRAINER PROFILE

Mr Phang has accumulated wide experience in the field of management, sales and marketing, managing project teams in driving the CRM strategies over the past two decades. Being a marketer by profession, he was in charge of the sales & marketing division in the fast moving consumer goods where achievement of sales targets is the most important KPI.Therefore, planning a detailed plan and executing the plan has become second nature. Having to train and motivate his sales teams to achieve results, Phang has developed a strong passion for training. As such, he became a full time trainer 18 years ago. His strength includes his ability to relate the conceptual theory into practical hands-on in real life situation application and combination of activities and learning intervention. He has trained and facilitated many programs for corporate companies that include some of the biggest and well known namely IBM, DHL, Toshiba, Lafarge, Ericsson, Kompakar, Huawei, Agilent, Perodua, Kimberly Clark & many more. He holds a Masters of Business Administration (MBA) from the Wawasan Open University and Diploma in Marketing from Chartered Institute of Marketing, United Kingdom (CIM, UK). He is a Neuro Linguistic Programming (NLP) Certified Practitioner and also a Certified Trainer with Perbadanan Sumber Manusia Bhd (PSMB). He is also a Trained Lego Serious Play facilitator. He is an active member of Toastmasters International. An articulate and fluent speaker, he has participated and won numerous speech contests. He has also conducted workshops from the Speechcraft and Successful Club & Leadership Series and has served in various positions at the club, area, division and district levels. Due to his active participation and achievements, he was awarded the District 51 Area S1 Toastmaster of the Year 2006/2007 and the District 51 Division S Toastmaster of The Year 2006/2007. He was also awarded the District 51 Division Governor of the Year 2011/2012. He holds the title of Distinguished Toastmaster (DTM), the highest accolade bestowed by Toastmasters International. Phang is proficient in both B. Malaysia and English. He always believe that “life is a journey of self-discovery as there is always something new to learn everyday

COURSE CNTENT

Starting With the “Right” Mindset - The meaning of success and positive thinking - Addressing challenges and how to overcome them - Who determine success – I, me myself - Characteristics of a professional

Activity: group discussion on current challenges and presentations

What is personality profiling

- Understand the concept of personality profiling - Introduction to DISC - Self-assessment of personality types - The 4 types of personalities

Activity: self-assessment of own personality, guessing their friends’ personalities, group activity

Enhancing Positives and Eliminating Negatives

- What can company do for you? - What you can do for your company? - What is change and why change is unavoidable - Readiness to change and adapt

The purpose in life

- Why do you work here? - Journey to the future - Develop a vision - Alignment of personal & company vision

Setting personal goals

- The Wheel of Life Balance - Plan for your success - Goal setting - Activity : develop a vision and goal setting

Build a positive wall

- Use of power words - Stress relieve exercise - Own strengths and weaknesses - Recognising own strengths - Recognising your friends’ strengths - Appreciate each other’s differences - Activity: Recognising your own strengths, recognising

your friends’ strengths Stress Management

- Recognition factors that create stress - Techniques to reduce stress

Activity: self-assessment on stress level, practicing techniques to reduce stress

Understand the generation gap

- The different generations - The characteristics of each generation - Work with the different generations

Activity: Characteristics of different generations, how to work with each generations

Develop team skills and positive working relationship

- Work with and support others as part of a team - Building positive working relationship - Responding to challenging situations in the workplace

Activity: teamwork project

Fees: Member – RM700.00 per participant (RM742.00 inclusive 6%SST)

Non- Member – RM800.00 per participant (RM848.00 inclusive 6%SST)

Fees include course materials and Certificate of Attendance

Completed registration form, faxed, mailed or e-mailed to FMM Institute would be deemed as confirmed. There will be no refund or cancellation within 2 days prior to the programme, 50% refund for cancellation between 3 – 6 days and full refund for cancellation 7 days prior to the programme. However, replacement can be accepted at no additional cost. The FMM Institute reserves the right to cancel or re-schedule the above programme and all efforts will be taken to inform participants of the changes. Closing date for registration is on 27 September 2021.

Dear Sir/Madam, Please register the following participant for the above programme: 1. Name :_________________________________________________

Designation : ________________________________________

I/C. No.: ______________________________________________

Email:________________________________________________

2. Name :______________________________________________

Designation : ________________________________________

I/C. No.: ______________________________________________

Email:________________________________________________

3. Name :______________________________________________

Designation : ________________________________________

I/C. No.: ______________________________________________

Email:________________________________________________

4. Name :______________________________________________

Designation : _______________________________________

I/C. No.: ______________________________________________

Email:________________________________________________

Enclosed cheque / bank draft no. __________________ for RM____________ being payment for _____________ participant(s) made in favour of “FMM Institute” Payment can also be banked in at Maybank [FMM Institute: 507406504556] #Kindly scan and mail us the bank slip after payment

Submitted by : Name:___________________________________________________

Designation:____________________________________________

Company:_______________________________________________

________________________________________________

Address:________________________________________________

__________________________________________________________

__________________________________________________________

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Tel :_____________________________________________________

Fax:______________________________________________________

Email:___________________________________________________

Membership No. : _____________________________________

Training Grant No: ___________________________________

Registration Form

For further details please contact: FMM Institute, Penang Branch Tel: 04-3992057 Fax: 04-3994863 Attention: Ms Sharrlini / Mr Remes E-mail: sharrlini@fmm.org.my; remes@fmm.org.my

Event link will be sent to participants upon confirmation

Participants may join the session 30 mins before commencement time

Webinar will be recorded for HRD Corp claim purpose

Each participant should have access to a laptop/computer with microphone, webcam and strong

internet connection