Pres. Message: Page 2

PC City School: Page 3

New Members: Page 3

Annual Dinner: Page 6

L.E.S.I: Page 8

Main Street: Page 9

Walleye Fest: Page 10

Partner Info: Page 16

110 Madison Street Port Clinton, Ohio 43452 419-734-5503 www.portclintonchamber.com

The PC Chamber

mailed out the Member Discount

Cards on April 1st. If you didn’t receive

yours please let us know and we will get

them to you ASAP. If you would like to

send them out to your employees,

download them off of our website at

www.portclintonchamber.com/benefits

May 2017

in this

ISSUE

Join Us for the Sunset Cruise July 13… Tickets now on sale!

2018 Ottawa County Chamber Directory

We are very excited to announce that the Port Clinton Area Chamber of

Commerce along with other Chambers in Ottawa County have teamed up to create the next edition of the Joint Ottawa County Chamber Directory

that will be completed in January 2018.

The 2018-2019 Chamber Directory will have SO many features that

dramatically increases the reach of your advertising. All the professionalism of the past with articles, area information, color

photographs and ads, as well as….

A digital flipbook available on all four Chamber’s websites, accessible

by web address or QR code.

Hot links from ads in the digital version.

The availability of additional and expanded listings in the Category

index and logos.

New this year will be a fold out fun map highlighting our county.

Over 10,000 directories will be distributed to new businesses, people relocating to the area, visitors to our communities, and people seeking

information on where to buy or sell products and services. PLUS, a copy will be distributed to every visitor to the national rifle matches for the next two years, making the directory a must for attracting business from

that audience of over 12,000.

We are very pleased to be working with the Krabill Marketing Group to create the 2018/2019 Chamber Directory. Jeff Krabill from KMG will be contacting you in the near future about advertising opportunities. For

additional information, please contact the PC Chamber at 419-734-5503.

May 2017 2

President’s Message

Board of

DIRECTORS Chairman of the Board

Lance Woodworth

Jet Express

Vice Chairman

Scot Taylor

Pier 53 Marine

Treasurer

Deb Wierzba

Huntington National Bank

Past Chairman

Chuck Miller

Baumann Auto Group

Mike Sakal

Baumann Auto Center

Phillip Bolte

Bolte Real Estate

Christie Sewell

Civilian Marksmanship

Program

Jim Sass

County Commissioner

William Moore

Erie Shoreline Properties

Doug Focht

Focht Construction

Tim Hagen

Ida Rupp Public Library

Todd Almendinger

Magruder Hospital

Jeff Wingate

Scenic Rock Ledge Inn

Jasmine Cupp

The Beacon

MSPC Vice Chair

STAFF

President / CEO

Nikki Adams

Operations Manager

Nicole Kochensparger

Hello Members,

Are You taking advantage of the many benefits offered by your

Chamber?

Website Features: Please take advantage of all of the FREE website

features that can promote your business.

Create your own personal directory page on our website

Add all of your events and activities to our calendar of events

Looking for summer help… post your jobs

Offering any specials… advertise it on our coupon page

Update your Contact Information: Complete the questionnaire that you received with your membership packet. Pay careful attention to

the categories you would like your business to be listed under on our website - each business can have up to 5 categories. Don’t see your category, just let us know and we can create it. Please return the form

with your current information so we can keep our records up to date.

Brochures Needed: Don’t forget to drop off your brochures,

promotional flyers, business cards and menus to our Chamber office.

Member Spotlight: Complete the application and you will be featured

on our website, facebook posts and email blasts.

Business Discounts: As a Chamber member you can receive discounted rates for worker’s compensation, Anthem Health

Insurance, FedEx shipping, bulk US mail rates and savings on your electric and natural gas for your business. We also have a Public

Notary available at our office.

Want to learn more… Join us for our Member Orientation on Friday June 16 - 2 sessions are available OR contact our office to set up an

appointment.

Your Chamber will be busy this summer promoting our members by partnering with the Ottawa County Chambers and Lake Erie Shores and Islands for the National Matches at Camp Perry. Several thousand

competitors and their families travel to Ottawa County to compete in the National Rifle and Pistol Matches. I encourage you to participate in

the Competitor Discount Program by offering a discount or other special offer. To learn more, please contact the Chamber office.

Deadline to participate is June 7.

Also, visit us at the Artwalks on the fourth Thursday of every month in

downtown, we will be handing out maps, area information and

coupons as well as at the Ottawa County Fair from July 17 to July 23.

Wishing you a fun filled and happy summer!

Nikki Adams

The Chamber Compass 3

Port Clinton City Schools

Attention Photographers

The PC Chamber and Main

Street Port Clinton are looking for photos of area that can be

used for marketing on our website, facebook, and other printed materials. We are

asking individuals to submit photos which highlight the activities/ events, landscaping or

buildings that represent Ottawa County and the

Greater Port Clinton community.

These photos must be submitted in digital form as a jpeg or gif. Please email all entries to

admin@portclintonchamber.com – include your

name and contact information.

***Please note by submitting your photo for consideration you are giving permission of Main

Street Port Clinton and the Port Clinton Area Chamber of Commerce to reproduce the photo

on our website and printed materials.

As the 2016-17 school year comes to a close, we

celebrate another senior class reaching the milestone of their educational career thus far,

graduation. On Saturday, May 27, 2017, one hundred forty students will graduate from Port Clinton High School and embark on the next

chapter of their lives. One of the highlights of the end of year award ceremonies is 71st annual Port

Clinton Rotary Club PCHS Honors Banquet. Through the generosity of several community groups and established individual scholarships, the

community presents PCHS students with numerous

scholarships to continue their education.

Another community partnership is PCHS Government Day. Mr. Greg Scalf’s Government Classes students had the opportunity to learn first

hand what life is really like as a public official. On May 9, 2017, students spent the day with City

Officials and learned about the requirements and responsibilities of their positions. They even

participated in a mock trial with the prosecution and defense preparing in the morning for the afternoon trial. Safety Service Director, Mr. Trevor

Johnson, welcomed students and gave special mention to Mr. Scalf on his final Government Day

as he will retire at the end of the school year. The day concluded with an evening city council

meeting.

The last day for students is Thursday, May 25, 2017 and the first day for the next school year will

be Monday, August 28, 2017. Families with school age children that currently live outside the Port Clinton City School District limits can open

enroll to the school district. Applications are now being accepted until May 25, 2017. The school

district provides an environment that is large enough to challenge, small enough to care. For more information about Open Enrollment or to

schedule a tour call the Board of Education at 419-732-2102, ext. 8 or apply online at www.pccsd.net

under the “Open Enrollment” tab.

At this year’s Scholarship Banquet celebrated on

May 3rd at Port Clinton High School, senior Kylie Hurst was selected to receive a $500 scholarship

from the Port Clinton Chamber of Chamber of Commerce and Bryce Jackson received a $500 scholarship from the Port Clinton Chamber of

Commerce Foundation. Congratulations!

Our annual scholarships are made possible through the generous support of the players and

sponsors at our Annual Golf Outing.

Scholarships Awarded

Mr. Gary Steyer introduces PCHS Class of 2017 valedictorians

Joey Brenner and Hannah Roberts.

PCHS Students work with Municipal court staff

during government day preparing for a mock trial

in the afternoon.

Welcome New Members

May 2017 4

A.L. Falls Advisors LLC

www.alisonlanzafalls.com

Stress reduction and personality type Coach

In Port Clinton

Aflac

330.285.0556

Supplemental insurance for individuals

& groups out of Port Clinton.

Brown Dog Gelato Co.

www.browndoggelato.com

A coffee and gelato shop located in Harbor

Light Landing Drive.

C.H.O.I.C.E.S Behavioral Health Care

419.960.4009

An out patient mental health and substance

abuse treatment agency located in Port Clinton

Creative Story

www.creativestory.TV

A video production, graphic design and

photography studio located in Port Clinton

Moonwyck’s

www.moonwycks.com

A Metaphysical business located in Downtown

Port Clinton.

Welcome New Members!

Summer Jobs Available!

Member Orientation

The PC Chamber is always working for you! We

have so many great benefits… make sure you are taking advantage of ALL of them! Sign up

for our Member Orientation on June 16th.

Morning Session: 10:00am-11:00am

Afternoon Session: 2:00pm-3:00pm

This is a FREE event. Come and learn about

what the PC Chamber offers!

Not available on this date? Schedule a meeting with us and we will come to you!

419-734-5503

Looking for a summer job?

Check out the Port Clinton Area Chamber of Commerce

website. Lots of great summer jobs are now being posted by many area businesses!

Just log onto www.portclintonchamber.com and scroll down till you see the Help Wanted sign.

Make sure you keep checking back… new jobs

are being posted daily.

Chamber Members can place coupons on

PortClintonChamber.com website for FREE!

Easy as 1.2.3.

Home Instead

Celebrates it’s 1 Year

Anniversary!

C.H.O.I.C.E.S Behavioral Health Care Celebrates it’s

Grand Opening!

5

Chamber Upcoming Events...

The Chamber Compass

Chamber Symposium is back! June 30th

Certificate of Appreciation

Get Out and Network

Cruise to Adams Street Park on August 5th

Sunset Cruise now on sale!

The Port Clinton Chamber of

Commerce is once again teaming up with the Ohio Chamber of

Commerce to host the Ohio Chamber Symposium on June 30th. The topic of discussion will

be Top Ten Management Mistakes to Avoid.

This is a FREE event for our members.

Date: Friday, June 30

Time: 11:30am-1:00pm (lunch is provided)

Location: CMP / Gary Anderson Center

RSVP by Friday, June 23

Chamber Business After Hours

First Thursday of the Month

5:00pm-7:00pm

June 1: Freedom Boat Club & Pier 53

August 3: Firelands Physician Group

September 7: Little Ted’s Cottages

October 5: Mr. Ed’s

November 2: Croghan Colonial Bank

Join us for the Eighth Annual Laura Schlachter

Sunset Cruise on July 13. On board we will be serving signature hors d’oeurves from Avery’s

Café and Catering and the Jet Express will be providing a cash bar. Relax & enjoy a beautiful sunset on Lake Erie aboard the Jet Express. Rain

date: July 20, 2017.

Reserve your tickets today. Space is limited!

One Ticket: $40.00

Two Tickets: $70.00

419-734-5503

24th Annual Jerry Lippus Classic Car Show will

be held on August 5th at Adams Street Park from 10:00am-3:00pm. Cars, trucks, and bikes

from virtually every era will be on display. Crowd favorite Frank Lamanna is back again this year and will be playing tunes from 10:00am-3:00pm

Vehicle registration is $10 with a portion being donated to the Port Clinton Fireworks and Main

Street Port Clinton in honor of Jerry Lippus. D o w n l o a d a f o r m a t

www.portclintonchamber.com

Sponsorships now available at:

www.portclintonchamber.com

The Port Clinton Area

Chamber of Commerce was awarded a safety

award from the Ohio BWC for safety council member-ship, calendar year 2016

semi-annual reporting for safe business practices at

the Ottawa County Safety Council annual CEO Breakfast Awards on April 19th.

PC Chamber Awarded

The Salvation Army

awarded the Port Clinton Chamber of Commerce

with a certificate of appreciation. We invite you to get out and

volunteer today!

6

Annual Dinner

Members PREMIER

The Beacon

Civilian

Marksmanship

Program

Croghan Colonial Bank

Cros.net

First National Bank

Gerner-Wolf-Walker

Funeral Home

Huntington Bank

Jet Express

Lake Erie Boutique Realty

Magruder Hospital

Neidecker, LeVeck, & Crosser

Funeral Home

News Herald

NWO Beverage

Ohio Telecom

Republic Services

of Sandusky

US Bank

Members PREMIER

Honorary

Can’t Miss Charters

Catawba Island Club

City of Port Clinton

Lake Erie Shores & Islands

2017-18 Port Clinton Area Chamber of Commerce Board of Directors

The Port Clinton Area Chamber of

Commerce held its Annual Dinner on Thursday, April 20. Over 180 members

gathered at The Mon Ami for a delicious meal, to learn about the accomplishments over the past year, and celebrate our

Chamber members during the Awards Program. During the Chamber’s Annual

Meeting, Todd Almendinger with Magruder Hospital and Lance Woodworth

with The Jet Express were elected to serve a second 3-year term on

the Board. Deb Wierzba with Huntington Banks, Tim Hagen with Ida Rupp Public Library and Mike Sakal with Baumann Auto Center were

elected to serve their first full-term on the Board. The other current members on the Chamber’s Board are as follows: Philip Bolte, Bolte Real Estate; Doug Focht, Focht Construction; Jim Sass, Ottawa County

Commissioner; William Moore, Erie Shoreline Properties; Christie Sewell, Civilian Marksmanship Program; Scot Taylor, Pier 53; Jeff

Wingate with Rock Ledge Inn and Jasmine Cupp, The Beacon (Main Street Port Clinton Vice Chair). A special thanks to Chuck Miller, Lee

Vivod and John Coppeler for their service to the Chamber Board for the

past six years.

Chamber Officers elected for the 2017/2018 are: Lance Woodworth

with The Jet Express, Chairman; Chuck Miller with Baumann Auto Sales, Past Chairman; Scot Taylor with Pier 53, Vice-Chairman; and

Deb Wierzba with Huntington Bank, Treasurer.

Congratulations Winners! 2016 Lighthouse Award: Bistro 163

2016 Beautification Award:

Port Clinton Light House Conservancy

2016 Citizen of the

Year:

200th Red Horse Squadron

2016 Business of the Year:

Mr. Ed’s/ Commodore Perry Inn & Suites

2016 Outstanding New Business:

Back In Thyme

2016 Ambassador of the Year:

Rhonda Clemons

May 2017

Advertisement:

May 2017 8

Lake Erie Shores & Islands

Lake Erie Shores & Islands is for the

Birds!

The Lake Erie Shores & Islands region is fortunate to have just finished the biggest

birding festival in the U.S. or possibly even the world. The annual Biggest Week in

American Birding, a ten-day bird watching extravaganza with special events throughout Erie, Ottawa, and Lucas counties, took place

in early May.

According to Black Swamp Bird Observatory,

the Oak Harbor-based non-profit organization that started the Biggest Week event eight

years ago, more than 77,000 birders visit the Lake Erie Shores & Islands region between mid-April and late-May. The economic impact

of those visitors during that time is in excess of $37 million. The increasing popularity of

bird watching is an activity that contributes significantly to our local economy, as these visitors use area lodging, eat in local

restaurants, and shop in neighborhood

stores.

During last year’s festival, birders spotted 236 different species of birds including 36 different species of warblers. It’s no wonder

the Lake Erie Shores & Islands region is

known as the “Warbler Capital of the World!”

In addition to Biggest Week’s festivities, birders continue to flock to the Shores & Islands throughout the spring. Of course,

excellent bird watching opportunities are available in your own back yard! Check out

these popular local birding areas:

East Harbor State Park, Marblehead

Great Egret Marsh Preserve, Marblehead

Jane Coates Wildflower Trail, Put-in-Bay

Kuehnle Wildlife Area, Middle Bass Island

Magee Marsh, Oak Harbor

Massie Cliffside Preserve, Put-in-Bay

Meadowbrook Marsh, Marblehead

Middle Bass East Point Preserve, Middle

Bass Island

Ottawa National Wildlife Refuge, Oak

Harbor

Petersens Woods, Middle Bass Island

South Bass Island State Park, Put-in-Bay

Schedel Arboretum & Gardens,

Scheeff East Point Nature Preserve, Put-

in-Bay

A complete list of area birding destinations is available at SHORESandISLANDS.com; plus don’t miss great deals and discounts

available exclusively for bird watchers. Just look for the “Welcome Birders!” message on

the home page!

Boardwalk at Magee

Marsh

Main Street Port Clinton

Board of

DIRECTORS President

Dana Bacak-Lynd

Civilian Marksmanship

Program

Past President

Jim Recker

Gerner-Wolf-Walker

Funeral Home

Vice-President

Jasmine Cupp

The Beacon

Treasurer

Casey Madison

Croghan Colonial Bank

Secretary

Lori Madison

Frederick Agency

Lisa Black

Ala Carte Café

Patti Wandover

Back In Thyme

Tyler Brown

Barnes Nursery

Mike Roder

Catawba Island Brewing

Gary Macko

First National Bank

DeAnna Kuzma

City of Port Clinton

Mayor Hugh Wheeler

City of Port Clinton

Duane Myers

Lake Erie Shores & Islands

Scot Taylor

Pier 53 Marine

PC Chamber Vice Chair

9 The Chamber Compass

MSPC Board of Directors

At the Annual Dinner on April 20, four

individuals were elected by the member-ship to serve on the Board of Directors for

Main Street Port Clinton through the year 2020. They are: Jasmine Cupp with the Beacon for her second term; Lori Madison

with the Frederick Agency for her second term; Lisa Black with Ala Carte Café for her

first term and Patti Wandover with Back In

Thyme for her first term.

Jasmine, Lori, Patti and Lisa will join the following individuals on the

Board: Dana Bacak Lynd with the Civilian Marksmanship Program; Jim Recker with Gerner Wolf Walker Funeral Home; Tyler Brown with

Barnes Nursery; Mike Roder with Catawba Island Brewery; Gary Macko with First National Bank and Casey Madison with Croghan

Colonial Bank.

Ex-Officio Board members include City of Port Clinton Mayor Hugh Wheeler, Port Clinton Councilman DeAnna Kuzma, and Duane Myers

with Lake Erie Shores & Islands.

At the Annual Dinner, Roseann Hickman with Perfect Color Hair & Tan

and Don Clemons with Arlington Inn / The Bait House were thanked for their commitment to Main Street Port Clinton for the past six years.

Their dedication and energy on the Board will truly be missed.

At the March Board meeting of Main Street Port Clinton, the following Executive officers were elected with terms beginning on April

1, 2017: Dana Bacak-Lynd with Civilian Marksmanship Program, President; Jasmine Cupp with The Beacon, Vice President; Lori Madison with The Frederick Agency, Secretary and Casey Madison with

Croghan Colonial Bank, Treasurer.

Each year, Main Street Port Clinton recognizes a

business and a volunteer that have made a positive impact in our historic downtown. The

award winners are striving to promote, preserve, and improve downtown historic Port Clinton as a vibrant center for businesses, entertainment and

cultural activities for residents of the community

and visitors to the area.

The 2016 Main Street Port Clinton Organization of the Year is Greater Port Clinton Area Art’s Council. Ms Dawn Casler was recognized as the

2016 Main Street Port Clinton Volunteer of the

Year.

Main Street Port Clinton Awards

2017 Walleye Festival

10 May 2017

Thanks to our Sponsors

Memorial Day Weekend * May 25-29 Thursday & Friday: 5pm-11pm; Saturday & Sunday: 11am-11pm & Monday: 11am-5pm

Durant Amusements

will be back for this years festival! Come

ride! Hours: Thursday & Friday 5pm-11pm, Saturday & Sunday

11am-11pm, and Monday 11am-5pm.

Advanced Ride Tickets are on sale for $40.00 at Great Lakes Popcorn and Main Street Port Clinton until Thursday, May 25

at 5pm. Once purchased you will be eligible for

an IPOD drawing. Pick up your tickets today!

The Civilian Marksmanship Program Grande

Parade will kick off on Sunday, May 28, 2017 at 1:00pm. Staging for the Grande Parade is at

Lakeview Park (across from the City Beach). The route begins at the intersection on 2nd Street & Ash Street, will travel west on 2nd Street and end

at Veterans Park (across from the Post Office). Judging and announcements will be made in

front of the Adams Street Gazebo.

The awards will be following the parade at

2:00pm in the Entertainment Tent.

The Skipper Bud’s Kids Fishing Derby is on

Saturday, May 27th. Registration begins at noon at Derby Pond and fishing begins at

1:00pm with the awards following the derby. This is a FREE event to children, all ages up to 12 years old. Trophies will be awarded in each of

the following categories: longest, shortest, most fish caught, and most unique. Age groups

are: Under 7, Ages 7-9, and Ages 10-12. Bait and goody bags will be provided. Join us for this great event and bring your lucky pole! Ronald

McDonald will also be performing his Magic

Show beginning at 2pm!

Civilian Marksmanship Program Grande Parade

Advanced Ride Tickets

Main Street Port Clinton

W a l l e y e F e s t i v a l ’ s distinguished 2017 Grand

Marshall is the Port Clinton Middle School and Principal Carrie Sanchez. Each Year,

Main Street Port Clinton recognizes an individual or

organization at the Walleye Festival who has made a positive impact on the Port

Clinton Community.

Grand Marshall

Skipper Bud’s Fishing Derby

2017 Walleye Festival Continued

The Chamber Compass

All of the funds raised by

the Walleye Festival go back into Downtown Port

Clinton. Main Street Port Clinton provides a Downtown Improvement

Grant to Downtown Business & Building Owners to apply for every year. Since 2013, Main

Street Port Clinton has distributed $80,000 to

Downtown Businesses & Building Owners.

This year we will have a 50/50 drawing going

over the entire weekend! You can purchase your 50/50 ticket today at our Main Street /

Chamber office OR at the festival throughout the entire weekend for $5.00. ONE winner will be drawn on Monday, May 29 at 3:00pm. Need

not to be present to win. Pick up your lucky

ticket today!

Walleye Festival 50/50 Ticket

Call 811 Before You Dig Hot Air Balloon

The 811 Hot Air Balloon will

be coming to the Walleye Festival on Sunday May

28th. They will be giving rides from 7:00pm-10:00pm. The basket will

rise about 50 feet above the ground, hover for about 15

minutes and then return to the ground. Come and get a

birds eye view of the lake!

The Walleye Festival

receives a Marketing Grant. Main Street Port Clinton is

pleased to announce that they have been awarded a tourism marketing grant from the Lake Erie Shores and Islands to

promote the Walleye Festival.

FREE Entertainment

2017 Friend of the Walleye Festival

2 Turners Family Dentistry

African Safari Wildlife Park

Ala Carte Café

Back In Thyme

CertainTeed

Commodore Perry Federal Credit Union

Croghan Colonial Bank

Darryl Trent

First National Bank

GenoaBank

Gordon Lumber

Gundlach Sheet Metal Works Inc.

Holcomb Enterprises

Ken Gill Construction

Key Bank

Kroger

Kwest group LLC

Magruder Hospital

Materion

McDonalds

Ohler & Holzhauer

Our Guest Inn

Pier 53 Marine

Port Clinton Mobil

ProMedica Bay Park Hospital

Rock Ledge Inn Cottages

Shorty’s Custom Remodeling

Team Kuras- Excavating, Septic Tank Pumping &

Portable Restrooms

Wandover Consulting Engineers LLC

Whirlpool Corporation

New this Year

Did you know?

LESI Grant

11

May 2017 12

Riverfront Live! Is Back Downtown Roundtable

Main Street continued

Main Street Port Clinton

Promotion Committee is bringing back Riverfront

Live! for another great season starting June 2nd.

Join us every Friday evening from 6:00pm-

7:30pm under the blue canopy at Jefferson Street Pier. This event is FREE and all are

welcome.

2017 Riverfront Live! Schedule

June 2: John Davenport

June 9: Randy Velliquette

June 16: Jordan Wiewandt

June 23: Mike Waddell

June 30: John Pickle

July 7: Richie Kilken

July 14: Casey Redmond

July 21: Dave Ninke

July 28: John Davenport

August 4: Mike Waddell

August 11: Jordan Wiewandt

August 18: Touch of Class

August 25: Jerry Davenport

Visit us at the ArtWalks!

Come visit us at the Greater Port Clinton Area

Art’s Council ArtWalks on the fourth Thursday of the

month from May-September

from 5:00pm-8:00pm.

Save the date!

Sponsorships are available:

Saturday Entertainment Tent: $1,500 Sunday Entertainment Tent: $500

Cannon Blast Sponsor: $500

Kid's Zone Sponsor: $500 Friend of the Port Clinton Homecoming

Festival: $150 (UNLIMITED)

For a complete sponsor packet please visit our website at www.portclintonchamber.com/port-

clinton-homecoming-festival.htm

September 22-24, 2017

On April 27th a Downtown Roundtable was

hosted by Main Street Port Clinton at the Knights of Columbus. MSPC Board

members Roseann Hickman and Casey Madison gave an update on upcoming events

and accomplishments. Gary Macko, chairman of the

Economic Restructur ing Committee handed out $15,000 to this year’s

Downtown Improvement Grant recipients. Gabe Below

with PC City Council gave a CRA update and Lori Madison, chair of the Design Committee

pasted out survey’s regarding the Downtown. Mayor Hugh

Wheeler gave a construction update regarding Madison

Street.

Follow us on Facebook @MainStreetPortClinton

& Twitter

@ MainStPC

May 25th

June 22nd

July 27th

August 24th

September 28th

Pictured top to bottom: Downtown Grant recipients: Curtis Frabott with Shorty’s Custom Remodeling, Lisa Black with Ala Carte Café and Patti Wandover

for 115 Madison Street.

May 2017

City of Port Clinton Update

14

Easter Egg Hunt

The City of Port Clinton and the PC Chamber

partnered up again for the Port Clinton Easter Egg Hunt held on April 8th at Lakeview Park.

Over 8,000 eggs were passed out in three different age groups. This is a FREE community event for the public. Thank you to the many

candy and monetary donations!

We have many volunteer

opportunities available! Anything from our

Walleye Festival, Classic Car Show, Golf Outing, to our Committees:

Ambassadors, Design, Economic Restructuring,

Walleye Festival. Port Clinton Homecoming Festival, and Promotion Committee. Get involved with the PC Chamber or Main Street Port Clinton

today. 419-734-5503

The 2017 summer season

has arrived. Our piece of paradise will be busting and

hustling for the next several months. The following will be some wonderful events that

will be going on at our local

Parks:

May 26 – 29: Walleye Festival, Waterworks

Park

May 27th: Community Wide Garage Sale,

Lakeview Park

June 2 (every Friday of the month : Riverfront

Live, Jefferson Street Pier

June 10th: 24th GPCAAC Arts & Crafts Festival,

Lakeview Park

June 17th: The Fabulous Flea Market, Artist

and Crafters Show, Lakeview Park

July 4th: Port Clinton 4th of July Celebration,

Waterworks Park

July 9th: Port Clinton Women’s Club Arts &

Crafts Show, Lakeview Park

August 5 – 6: Port Clinton Artists’ Club – Arts

in the Park, Lakeview Park

August 5th: Classic Car Show, Adams Street

August 19th: Fiends of Port Clinton Parks

Shopaganza, Lakeview Park

September 22-24: Homecoming Festival,

Waterworks Park

In addition, the Concession Stand at Lakeview Park will be open for this season – stop by and

enjoy and sandwich and beverage with a view of

Lake Erie.

Make Your Reservation

Volunteer Today

Premier Highlight

The Chamber Compass 15

Partner Benefits

16

SOCA Benefit Plan for Chamber Members (MEWA) NOACC Announces New Medical Benefit Plan, Collaborative

Effort Among Chambers of Commerce as of May 2016 Northern Ohio Area Chambers of Commerce (NOACC) has joined forces with

the Southern Ohio Chamber Alliance (SOCA) in a collaborative effort with

the Central Ohio Chambers of Commerce, the Dayton Area Chamber of

Commerce, and the Youngstown/Warren Regional Chamber to form a self-funded medical benefit plan aimed

at small employers with 2 to 50 employees.

SOCA recently received authorization from the Ohio Department of Insurance to form the Southern Ohio

Chamber Alliance Benefit Plan. This Plan will be available to businesses through their membership in the

chamber associations and chambers mentioned above.

The SOCA Benefit Plan (hereafter, the Plan) is a multiple employer welfare arrangement. Anthem Blue Cross

Blue Shield provides claims administration and stop loss protection. Participating employers are required to

maintain membership with a Chamber of Commerce that is authorized to offer the Plan. Initially, distribution of

the Plan is limited to Anthem Champion and Elite brokers who have completed specified training. The Plan is

governed by a Board of Trustees elected by participating employers.

State law requires the Plan to have a minimum of 300 enrolled employees. Efforts are under way to begin

operations on May 1, 2016 if the minimum enrollment is met. The authorization from the ODI comes after

nearly three years of vetting the idea and planning among various partners, according to Matt Appenzeller,

Executive Director for SOCA. “This is a great example of Chambers of Commerce and our partners throughout

Ohio coming together for a common goal of providing value to the business community,” he said. “We have

great partners. I think we’re all pretty excited to get started.” The SOCA Benefit Plan will be offered through

approximately 250 Chambers of Commerce initially.

“NOACC is very pleased to be able to offer a new opportunity to our members that ultimately increases the

value of their chamber membership while providing savings on the health insurance that is important in keeping

our businesses competitive. We are looking forward to working with SOCA and the other chambers in Ohio to

make this viable for everyone” said Vicky Hawke, Executive Director of NOACC. Additional details regarding the

Plan will be disseminated in the coming months through qualified Chambers of Commerce and brokers certified

to sell the Plan.

May 2017

July Newsletter Ad’s Due by June 23

More Partner Benefits

BWC Estimated Premium Notices coming in May

The Ohio Bureau of Workers’ Compensation (BWC) will be mailing

letters on May 1st to all Ohio State Fund private employers. Your

letter will contain a certificate of coverage for the 7/1/2017 –

6/30/2018 period as well as directions to go online & view your

EAP information. What should you do with this information? First

and most importantly, take the time to go online and look at the

payroll BWC used to calculate your EAP. It should equal the

payroll you reported for the 7/1/2015 – 6/30/2016 policy year,

unless you were audited. How does this compare to what you

anticipate in payroll from 7/1/2017 – 6/30/2018? If the amount is significantly different you are

encouraged to contact BWC at 1-800- 644-6292 or your local BWC office and have them adjust the

estimated payroll. Failure to update your payroll will not result in any penalties; however, you may

have a hefty amount to pay by 8/15/2018 (or credit) when you “true up” your bill. The second thing I

recommend you do with this information is to note how many installments (1, 2, 4, 6, or 12) BWC is

set to bill you and the due dates for those installments. You can alter the frequency of the

installments you will be billed by contacting the BWC as mentioned above. If you choose the annual

installment option BWC will be giving a 2% discount to you. Keep in mind that the first installment will

be due 6/30/17 no matter how many installments you choose. Finally, be sure to post your certificate.

Note that it states that coverage is dependent upon timely payment by the employer to maintain

active status throughout the certificate period. You can click here to visit the BWC Prospective Billing

section on their website to find articles, videos, etc. about prospective billing. As always V&A Risk

Services is happy to answer any questions you may have about the process. Drop an e-mail to me at

kfinley@variskservices.com or call the V&A Risk Department at 800.493.9662.

This year’s fishing forecast in Lake Erie is set to be “fin-tastic,”

according to officials from the Ohio Department of Natural Resources who were

excited to deliver the good news at Marblehead Lighthouse State Park on Monday.

Rich Carter, executive administrator of fish management and research for ODNR's

Division of Wildlife, said fish populations tend to be cyclical and most of the

fisheries across Lake Erie and Ohio are on the upside. “It’s going to be fantastic,” Carter said.

“Good times are ahead.”While many people think of just the “big two” sport fish in Lake Erie

of walleye and yellow perch, Carter likes to think of the whole “trifecta,” adding in bass as

well — both largemouth and smallmouth. Even during the winter, which did not see low

enough temperatures for consistent ice fishing, there was plenty of big fish to be caught,

Carter said. In fact, just last weekend a 15.8-pound walleye — a hair off the state record

weight — was caught in Lake Erie. Carter expects that walleye record, 16.19 pounds, which

has stood since 1999, to be broken this year. “This is the year to catch the walleye of a

lifetime,” he said. ODNR had a successful hatching in 2014, with walleye now about 16-19

inches, well above the 15-inch minimum to keep per Ohio law.

Benefits

Here are 5 tips on improving your customer service:

What makes a good customer service experience?

Customers want to get their problems resolved easily

and to deal with customer service agents who know

what they’re doing. Specifically, when asked what is

the most important element of a satisfying customer

service experience, they say:

Not having to repeat myself/not being passed to

another agent - 32 percent. Friendly, knowledgeable

customer service agent - 28 percent

Resolving a problem on the first contact - 24

percent

What makes customers unhappy with a customer

service experience?

When asked what is the most frustrating aspect of

a poor customer service experience, respondents

say: Not being able to reach a live person for

support - 36 percent, A customer service agent

not having the knowledge or ability to resolve my

issue - 25 percent, Not being able to resolve my

issue or find information I need online - 20

percent, Having to repeat or provide my

information to the agent(s) - 18 percent.

The older consumers are, the more frustrated they

find it when they can’t reach a live person to help

with customer service—38 percent of those over age

55 say this is frustrating, compared to just 23

percent of those aged 18-34. Younger consumers, in

contrast, are more interested in finding information

and answers online; 35 percent say the most

frustrating aspect of a poor customer service

experience is not being able to resolve the issue or

find info they need online.

What customer service channels do people prefer to

use to get help?

Most people use a variety of channels depending on

their needs. In general, the phone is the preferred

way to get help, followed by email and then live chat.

However, there are some important age differences.

For example, email is the most popular way to get

customer service assistance for those aged 18 to 34,

while phone is the second most popular channel. For

those aged 35 to 55, it’s reversed: They use the

phone most often, and email is the second most

popular channel. However, don’t assume that older

consumers don’t use digital channels to see customer

service. Even among those aged 55 and up, almost

half (46 percent) go online for customer service.

What are the takeaways?

1. Provide a variety of options for customer

service assistance. Customers want to “have it

their way,” whether that means calling you,

emailing you or using live chat. The more

alternatives you provide, the more people you’re

going to satisfy.

2. Give customers the option to help them-

selves. Many people like to go online, either on

the company’s website or on a general internet

search, to get answers to their questions. Enable

this self-service approach by maintaining answers

to frequently asked questions (FAQs) on your site.

Keep them updated and current. If your product

or service is complex, consider adding how-to

videos or online tutorials to help customers learn

to use it.

3. Implement live online chat. Lots of people

would prefer to interact with a customer service

agent quickly via chat instead of waiting on hold.

Investigate chat widgets that you can add to your

site, or see if your existing customer service

solution offers this option.

4. Don’t make customers wait. Speaking of

waiting on hold, the Microsoft survey reports the

majority of customers in all age groups are not

willing to wait more than 5 minutes on hold.

Choose a customer service and communications

system that enables you to queue callers based

on their issues and quickly get them to an

available customer service rep.

Listen when customers tell you how they feel.

Plenty of customer service issues could be avoided if

business owners paid more attention to customer

opinions in the first place. Nearly half of survey

respondents aged 18-54 and more than half of those

aged 55+ don’t believe brands act on customer

feedback. If you don’t listen to what customers say

with their mouths, they'll start speaking with their

wallets as they head over to your competitors.

Want more ways to improve your

business? Your SCORE mentor can help you

come up with plenty of ideas—and put them

into action. Visit www.score.org.

To download a race form click … http://www.portclintonchamber.com/

walleye-festival.htm