2017 purchasing card benchmark survey · survey or the benchmark report, please contact richard...

© 2017, Richard J. Palmer and Mahendra Gupta 1

RPMG Research Corporation’s

2017

PURCHASING CARD

BENCHMARK

SURVEY©

by

Richard J. Palmer, Ph.D., C.P.A., C.M.A.

Southeast Missouri State University

and

Mahendra Gupta, Ph.D.

Washington University in St. Louis

January 2017


2017 PURCHASING CARD BENCHMARK SURVEY©

TABLE OF CONTENTS

Section Title Page #

Introduction ....................................................................................................................................... 3

Confidentiality Agreement and Consent to Use .................................................................................. 4

1 Respondent Data ............................................................................................................................... 5

2 Organizational Description and Spending Activity ............................................................................. 7

3 Card Spending by Type ..................................................................................................................... 9

4 Capture and Growth Opportunity ..................................................................................................... 13

5 Past Changes in Purchasing Card Spending...................................................................................... 17

6 Expected Changes in Purchasing Card Spending .............................................................................. 19

7 Evaluating and Accelerating Program Performance.......................................................................... 22

8 Breaking Down Purchasing Card Spending ...................................................................................... 23

9 Benefits of Purchasing Card Use...................................................................................................... 24

10 Governance, Control, and Risk Management ................................................................................... 27

11 E-Procurement and Mobile Technology ........................................................................................... 31

12 Data Integration and Complementary Technology ........................................................................... 33

13 Supplier Enablement ....................................................................................................................... 35

14 Program Administration .................................................................................................................. 37

15 Purchasing Card Misuse .................................................................................................................. 40

16 Global Purchasing Card Use ............................................................................................................ 43

17 Card Issuer Selection and Interaction ............................................................................................... 45

18 Card Issuer Satisfaction with Purchasing Cards ................................................................................ 46

19 About the Authors ........................................................................................................................... 51


Introduction

Welcome to the 2017 Purchasing Card Benchmark Survey. The survey is specially designed to advance your understanding of the critical factors that contribute to purchasing card program success. Twenty major financial

institutions in the U.S. and Canada, as well as members of the National Institute of Governmental Purchasing and the

National Association of Purchasing Card Professionals are supporting and participating in this study. There is no

charge for participation. A strict confidentiality agreement is enforced and included on the next page.

BENEFITS OF PARTICIPATION

In recognition of your contribution of time and effort, organizations completing this survey will receive free of charge

the following:

1. A PDF copy of the 2017 Purchasing Card Benchmark Survey Results (a $1,499 value), will be sent on

completion of the survey.

2. A PDF copy of the 2014 Purchasing Card Benchmark Survey Results (a $999 value) downloadable

immediately upon completion of this survey.

3. The first 500 respondents who complete the survey will also be awarded with an Amazon.com gift

certificate ($100 for the first 50, $50 for the next 100, and $25 for the next 350)

The 2017 Report will include the current information and expert analyses that will enable your organization to:

o Benchmark its purchasing card program analytics, card controls, usage innovations, and future trends

against those of top programs by company size, industry, or type of governmental agency;

o Obtain best practice information to improve purchasing card program performance and enhance value derived from the card product;

o Identify key drivers to unlock the growth potential of purchasing card spending;

o Understand emerging trends in card platforms and card use;

o Identify best practice governance and control practices over card spending;

o Evaluate card payment integration practices; and

o Provide card issuers insight into how to better serve your needs.

IMPORTANT SURVEY INSTRUCTIONS

This survey is an in-depth examination of how organizations use and involve purchasing cards in the procure-to-pay

process, and was developed with extensive input from card users and issuers. Participants will derive the greatest

benefit if all questions are answered. Most questions can be answered by the card program administrator with

simple selections or by providing common program statistics. With the exception of required questions, if any question does not apply to your organization or if the answer is unavailable for any reason, simply leave the item

blank. Completion of the survey should take approximately 45-75 minutes, depending on information availability.

If you have any questions about the survey, contact Professor Richard Palmer by e-mail

([email protected]) or phone (618.559.5137).

mailto:[email protected]


Confidentiality Agreement and Consent to Use

RPMG Research Corporation maintains a policy of strict confidentiality with respect to your responses to this survey. RPMG Research Corporation, its employees and agents, shall keep all individual responses to the “2017

Purchasing Card Benchmark Survey” confidential and shall not disclose the responses to any person or other

entity. In addition, all information, analysis, responses, and other data that is specific to or identifies a specific

card issuer shall be kept confidential and shall be released only to that specific card issuer. This confidentiality agreement will apply to any person in the employment of or assisting RPMG Research Corporation in the analysis

of survey data or compilation of survey results. Notwithstanding the fact that individual responses are and shall

remain confidential, the aggregated responses of survey participants shall be made public in benchmark results, professional presentations, and published and unpublished documents authored by RPMG Research Corporation

personnel bound by this agreement.

By providing responses to this survey, you agree to allow RPMG Research Corporation to combine your response with others to create survey reports, presentations, and other analyses that describe best use and value delivered by

purchasing cards in the U.S./Canadian market. (Required)

Agree Do Not Agree

Note: Without consent, you may not participate in the survey. If you would like to obtain more information about the

survey or the benchmark report, please contact Richard Palmer by e-mail ([email protected]) or

phone (618.559.5137).

Please note:

The 2017 Purchasing Card Benchmark Survey, including questions and other content herein, is the copyrighted work of

Richard Palmer and Mahendra Gupta. Any use or duplication of the questions or content of this survey without the express

written consent of the authors will be a violation of United States copyright law.



SECTION 1: Respondent Data

1(a). Information about the person responsible for completion of the survey:

Name: _______________________________________________________________________________

Job Title: _____________________________________________________________________________

Phone number: (__ __ __) __ __ __ - __ __ __ __ Extension: ___________

1(b). Your organization-assigned e-mail address (Required)*: _________________________________________

* In order to receive the free PDF copy of the 2017 Purchasing Card Benchmark Survey Results and early response gift certificates (if applicable) you must include your e-mail address at your organization.

Personal e-mails will not be accepted.

1(c). In the event that we need to clarify your responses to the survey,

may we contact you? Yes No

1(d). Would you like to be notified about future RPMG commercial

card surveys or reports? Yes No

2(a). Information about your organization:

Organization name: _______________________________________________________________________

City: ___________________________________________________________________________________

State or province: _________________________________________________________________________

Country: ________________________________________________________________________________

2(b). This survey is focused on “purchasing cards,” which includes plastic or non-plastic charge cards that

support organizational purchases.

What is the name of the bank or financial institution that provides your organization with most or all of its purchasing card accounts?

American Express HSBC SunTrust Bank

Bank of America Merrill Lynch Huntington Bank TD Bank

BB&T JPMorgan Chase US Bank

BBVA Compass KeyBank US Bank Canada

BMO Harris Bank M&T Bank UMB

Citibank National Bank of Canada Wells Fargo

Comdata PNC Bank WEX

Comerica Regions Bank Zions Bank

Commerce Bank Royal Bank of Canada Other (please name):

Fifth Third Bank Scotiabank _________________

FNBO Silicon Valley Bank


2(c). Identify the brand associated with the purchasing card account(s) used by your organization:

American Express

MasterCard

Visa

Other (please identify): _________________________________________

2(d). You are responding to this survey based on an invitation from: (select all that apply)

Your purchasing card issuer

National Association of Purchasing Card Professionals (NAPCP)

The Accounts Payable and Procure-to-Pay Network (AP & P2P)

National Institute of Governmental Purchasing (NIGP)

RPMG Research Corporation

Other (please identify): __________________________________________________

2(e). Please identify any other card products (aside from purchasing cards) used by your organization:

(select all that apply)

Fleet cards

Corporate travel cards

Prepaid cards

Meeting/event/conference cards

Declining balance cards

Other (please describe): __________________________________________________

If you do NOT select “Corporate travel cards,” answer Question 2(e)(1); otherwise skip to Question 3.

2(e)(1). Are purchasing cards used by employees at your organization to book travel and

pay for travel expenses on the road (i.e., is your program considered a “one card” program by which both goods/services and travel accommodations are paid)?

Yes No


SECTION 2: Organizational Description

3. Organization description (please select one): (Required)

Public corporation State/province or state/provincial government agency

Privately-owned corporation City/county or city/county government agency

Public college or university Federal government agency

Private college or university Not-for-profit organization

School district Other (please describe): _______________________ If you chose “public corporation,” “privately-owned corporation,” or “other,” please answer Questions

3(a) and 3(b); otherwise skip to Question 4.

3(a). Please select the best description of your company’s geographic footprint.

A North American company (U.S. or Canada) with all operations and sales in North America

A North American company (U.S. or Canada) with all operations in North America, but

significant sales to customers outside of North America

A multinational company with significant operations and sales in multiple continents around the globe

Other (please describe): ___________________________________________________

3(b). Please select the one industry classification that best describes your company:

Administrative and support services Pharmaceuticals Advertising and marketing Publishing and media Agriculture, forestry, and fishing Professional, scientific, and technical services Arts and entertainment Real estate, rental, and leasing services Automotive retailing and service Social services Construction Software and information technology Educational services Telecommunications and data processing services Finance, insurance, and banking Transportation Food service and restaurants Tourism and leisure Hospitals Utilities (gas, electrical, and water) Lodging and hospitality Warehousing and distribution services Management of facilities and companies Wholesale and retail trade Manufacturing Other (please describe): Mining, oil and gas extraction, pipeline,

and refining services __________________________________________


4. Please provide a brief description of your organization’s business activities and/or primary

product/service:

_________________________________________________________________

5. Your organization’s approximate annual revenue (or budget for governmental or not-for-profit entities) for

the last complete year: (Required)

Less than $1 million $1 billion to $1.9 billion

$1 million to $9.9 million $2 billion to $4.9 billion

$10 million to $24.9 million $5 billion to $9.9 billion

$25 million to $99.9 million $10 billion to $20 billion

$100 million to $299.9 million Greater than $20 billion

$300 million to $499.9 million Not sure

$500 million to $999 million

6. The approximate number of employees at your organization: (Required) __, __ __ __, __ __ __


SECTION 3: Card Spending by Type

Important Definitions

This survey distinguishes between “traditional purchasing card” and “electronic accounts payable/virtual

purchasing card” products.

Traditional purchasing cards (or “p-cards”) is the term used to describe the following card products:

plastic purchasing cards given to employee

ghost (or “lodged”) accounts held in trust by suppliers with fixed lines of credit that do not adjust for each

transaction

cardless accounts with fixed lines of credit that do not adjust for each transaction

Throughout the survey, we use the term traditional p-card or traditional purchasing cards interchangeably to

describe the accounts above.

“Electronic accounts payable” (EAP) or “virtual cards” is a term to describe non-plastic purchasing card

accounts used to pay for goods and services after an invoice has been received for those goods or services. A

key feature of these accounts is a dynamically-adjustable spending limit that is assigned to match each transaction. EAP p-card accounts may be referred to as “virtual cards,” “single-use accounts,” “buyer-

initiated payments,” or other similar terms.

Scope of Survey Unless otherwise specified, all questions in this survey relate to purchasing card use and activity within the U.S.

and Canada. Questions concerning p-card accounts held and used by employees at business units located outside

of the U.S. and Canada are contained in Section 16.

Age of Card Program and Issuer Relationship

7. How long has your traditional purchasing card program been in place?

Less than one year 4-7 years 12-15 years 19-21 years

1-3 years 8-11 years 16-18 years 22 years or more

8. How long has your organization been using traditional purchasing cards from its current issuer?

Less than one year 4-7 years 12-15 years 19-21 years

1-3 years 8-11 years 16-18 years 22 years or more


Spending Activity on Plastic Purchasing Cards

Important instructions: Questions 9(a) through 9(d) address your organization’s use of plastic purchasing

cards provided to employees in the U.S. and Canada. If your organization does not use plastic cards, please

insert a “0” response for 9(a) through 9(d).

Do NOT include any information about spending on non-plastic p-card accounts (e.g., “ghost” or “electronic

accounts payable”). Information about these accounts will be asked later.

9(a). The total number of plastic purchasing cards currently is:

(Required) __, __ __ __, __ __ __

9(b). Total monthly spending* on plastic purchasing cards currently is

(Required) $__ __ __, __ __ __, __ __ __ .00

9(c). Total number of monthly transactions* on plastic purchasing cards currently is (Required) __ __ __, __ __ __, __ __ __

9(d). In an average month, what percentage of your organization’s plastic purchasing cards are inactive, having no charges placed on them?

(Required) __ __ %

* NOTE: If the most recent month of plastic purchasing card spending/transaction activity is not representative

of your typical activity, please report your activity for an average month.


Spending Activity on “Electronic Accounts Payable” Purchasing Card Accounts

Important instructions: Question 10 addresses your organization’s use of electronic accounts payable

(EAP)/“virtual cards” in the U.S. and Canada.

10. Does your organization use “electronic accounts payable” (EAP)

purchasing card accounts? Yes No

For “Yes,” please answer Questions 10(a) to 10(d). For “No,” skip to Question 10(e).

10(a). Total monthly spending* on EAP currently is: $__ __ __, __ __ __, __ __ __ .00

10(b). Total number of monthly transactions* on EAP currently is: __ __ __, __ __ __, __ __ __

* NOTE: If the most recent month of EAP spending/transaction activity is not representative of your

typical activity, please report your activity for an average month.

10(c). How long has your organization used EAP? Less than one year 3-4 years 7-8 years 11 years or more

1-2 years 5-6 years 9-10 years

10(d). Please complete the following statement:

Our EAP spending has ___ the amount my organization spends on plastic p-cards.

resulted in an increase in

had little or no impact on

caused a modest (1% to 10%) reduction in

caused a moderate (11% to 20%) reduction in caused a significant (greater than 20%) reduction in

Not applicable; my organization does not use plastic purchasing cards

Please continue the survey with Question 11.

10(e). Please select the answer that best completes the sentence regarding your organization’s future plans

for use of EAP.

My organization…

plans to adopt use of EAP by next year plans to adopt use of EAP within the next three years

has no plans to adopt use of EAP in the near future

Other (please describe): __________________________________________________________


Spending Activity on Other Purchasing Card Accounts

Important instructions: Question 11 addresses your organization’s use of all purchasing card accounts that are

NOT:

Plastic purchasing cards given to employees, or

Electronic accounts payable/”virtual” cards.

This category INCLUDES, for example, p-card accounts referred to as “cardless,” “non-plastic,” or “ghost”

cards.

Cardless or non-plastic accounts are accounts held and maintained by your organization that are not associated

with a plastic card. These accounts typically have fixed credit limits that are not adjusted for each transaction

and are typically used to pay for goods at the time of purchase (as with a phone order, internet purchase, or with e-procurement software).

Ghost accounts are any arrangement in which a card account number is held in trust by a vendor who charges the account at your instruction at the time of purchase. The available credit on the card is fixed and not adjusted

for each transaction. Ghost accounts are often provided to office supply vendors or travel agencies.

11. Does your organization use “other” purchasing card accounts (e.g., accounts that are neither

plastic cards given to employees nor EAP/”virtual” cards)? Yes No

If you answered “Yes,” please answer Questions 11(a) and 11(b); otherwise, skip to Question 12.

11(a). Total monthly spending* on “other” purchasing card accounts

currently is: $__ __ __, __ __ __, __ __ __ .00

11(b). Total number of monthly transactions* on “other” purchasing

card accounts currently is: __ __ __, __ __ __, __ __ __

* NOTE: If the most recent month of other purchasing card account spending/transaction activity is not

representative of your typical activity, please report your activity for an average month.


SECTION 4: Capture and Growth Opportunity

Purchasing Card Capture of Transactions

12. Please estimate the percentage of all transactions currently paid by the payment methods specified below. Each column should sum to 100%. (Required)

Payment Method

Percentage of All

Transactions

$2,500 or Less

Percentage of All

Transactions

$2,501 to $10,000

Percentage of All

Transactions

$10,001 to $100,000

Plastic purchasing cards __ __ __ % __ __ __ % __ __ __ %

Electronic accounts payable (e.g., “virtual cards,” “single-use

accounts,” “buyer-initiated payments”) __ __ __ % __ __ __ % __ __ __ %

Purchasing card accounts “other” than

plastic or electronic accounts payable (e.g., “cardless” or “ghost”) __ __ __ % __ __ __ % __ __ __ %

Other types of card accounts (e.g., prepaid, travel, fleet) __ __ __ % __ __ __ % __ __ __ %

Paper checks __ __ __ % __ __ __ % __ __ __ %

“Same day” automated clearing house

(ACH) transfers __ __ __ % __ __ __ % __ __ __ %

Regular automated clearing house (ACH)

transfers __ __ __ % __ __ __ % __ __ __ %

Wire transfers __ __ __ % __ __ __ % __ __ __ %

Cybercurrency (e.g., Bitcoin) __ __ __ % __ __ __ % __ __ __ %

Other (please describe): _______________ __ __ __ % __ __ __ % __ __ __ %

TOTAL (should sum to 100%) 100% 100% 100%


13. Please identify your organization’s “most preferred” payment method with respect to meeting the criteria listed

below. You may only select one payment method as “most preferred” for each row

Criteria for Payment Method

Select the “Most Preferred” Payment Method

Traditional

Purchasing

Cards

Electronic

Accounts

Payable/

Virtual

Cards

Paper

Checks ACH Other

Security and Control

Security of payment

Ability to control spending

Supplier Issues

Acceptance of payment in U.S./Canada

Global acceptance of payment method

Ease of “setting up” supplier to accept

payment

Supplier preference for payment method

Ability to resolve disputes about payment

Ease with which refunds/returns can be processed

Cost and Incentives

Technology investment required

Training requirements

Per-transaction charges

Bank fees (other than transaction costs)

Incentives/rebates for use

Ability to control timing of settlement

Information and Data Integration

Amount of information organization obtains

about goods/services it purchases

Ability to integrate payment information

into organizational software

Ability to transmit remittance information

to supplier

Ability to track supplier receipt of payment

Quality and Cycle Time

Minimized likelihood of errors, corrections,

or rework to complete payment

Quickest method to transmit payment


Payment for Goods with Purchasing Cards

14(a). Not all spending is appropriate for payment by p-card and in every spending category there is an optimum

amount which could be paid with p-cards under ideal conditions. Please indicate (a) the percentage of

total spending in each category of goods that is currently being paid with any type of p-card account

(traditional or electronic accounts payable/virtual), and (b) whether your organization believes that there is more p-card spending potential in each category.

NOTE: If your organization does not conduct spending in a particular category, leave the row blank. Answers for

each row are independent and the column should not sum to 100%. For example, 2014 survey respondents indicated

that 44% of their total spending for office equipment and supplies was paid with purchasing cards.

Category of Goods Purchases

(A) (B)

Percentage of Total Spending

in This Good Category

Currently Paid by Any Type

of P-Card Account

(Note: the answer for each item

is independent and can range

from 0% to 100%.)

Is there

potential

for more

p-card

spending in

this category?

Computer/mobile hardware, software, and peripherals __ __ __% Yes No

Office equipment and supplies

(e.g., desks, stationary, toner, etc.) __ __ __% Yes No

Operating goods and supplies

(e.g., general maintenance, industrial, lab, or shop

supplies, uniforms, fuel, tools, and other goods) __ __ __% Yes No

Capital assets

(depreciable asset purchases other than office equipment, computers, software, construction materials,

or infrastructure) __ __ __% Yes No

Construction materials and infrastructure

(e.g., buildings, roads, bridges, pipelines, etc.) __ __ __% Yes No

Inventory __ __ __% Yes No

Other goods (please describe): ____________________ __ __ __% Yes No


Payment for Services with Purchasing Cards

14(b). Not all spending is appropriate for payment by p-card and in every spending category there is an optimum

amount which could be paid with p-cards under ideal conditions. Please indicate (a) the percentage of total spending in each category of services that is currently being paid with any type of p-card account

(traditional or electronic accounts payable/virtual), and (b) whether your organization believes that there is

more p-card spending potential in each category.

NOTE: If your organization does not conduct spending in a particular category, leave the row blank. Answers for

each row are independent and the column should not sum to 100%. For example, 2014 survey respondents indicated

that 36% of their total spending for education and training was paid with purchasing cards.

Category of Services

(A) (B)

Percentage of Total Spending in

This Category Currently Paid by

Any Type of P-Card Account

(Note: the answer for each item is

independent and can range from

0% to 100%.)

Is there

potential

for more

p-card

spending in

this category?

Catering/cafeteria/food service __ __ __% Yes No

Contractual repair and maintenance

(e.g., contractor services) __ __ __% Yes No

Education and training __ __ __% Yes No

Insurance __ __ __% Yes No

Lease and rental payments __ __ __% Yes No

Mail delivery __ __ __% Yes No

Media and advertising __ __ __% Yes No

Printing and duplication __ __ __% Yes No

Professional services (e.g., engineering, architectural, legal, accounting,

medical, consulting) __ __ __% Yes No

Telecommunication services __ __ __% Yes No

Temporary help __ __ __% Yes No

Transportation (delivery of goods) __ __ __% Yes No

Travel __ __ __% Yes No

Utilities (water, sewer, electric, gas) __ __ __% Yes No

Other services (please describe): ________________ __ __ __% Yes No

15. Your organization currently spends $[Sum: Q.9(b), 10(a), 11(a)]

per month on all its purchasing card accounts. Please estimate

how much total spending could be if all non-payroll transactions under $100,000 were to be paid with any type of p-card account at

your organization.

$__ __ __, __ __ __, __ __ __ .00


SECTION 5. Past Changes in Purchasing Card Spending

Past Changes in Traditional Purchasing Card Spending

16. In comparison to approximate average monthly spending in the year 2014, spending on traditional purchasing

cards at your organization has:

Increased Stayed the same Decreased Not applicable; my organization did not use

traditional p-cards in 2014

If you answered “Increased,” please answer Question 16(a) and then proceed to Question 17. If you answered

“Decreased,” please answer Question 16(b) and then proceed to Question 17. If you answered “Stayed the

Same” or “Not applicable” proceed directly to Question 17.

16(a). Please indicate (by one selection) the estimated average annual growth rate in traditional purchasing card

spending at your organization in the three-year period from January 2014 to December 2016.

Estimated Average Annual Increase in Traditional P-Card Spending

for the 3 Year Period from January 2014 to December 2016

Less than 1% per year 7% to 8% per year 16% to 20% per year 41% to 50% per year

1% to 2% per year 9% to 10% per year 21% to 25% per year 51% to 75% per year

3% to 4% per year 11% to 12% per year 26% to 30% per year 76% to 100% per year*

5% to 6% per year 13% to 15% per year 31% to 40% per year More than 100% per year

* For example, a 100% increase indicates that spending has doubled that of the previous year.


16(b). Please indicate (by one selection) the estimated average annual rate of decline in traditional purchasing card spending at your organization in the three-year period from January 2014 to December 2016.

Estimated Average Annual Decrease in Traditional P-Card Spending


Less than 1% per year 7% to 8% per year 16% to 20% per year 41% to 50% per year#


3% to 4% per year 11% to 12% per year 26% to 30% per year


# For example, a 50% decrease indicates that spending was one-half the level of the previous year.

Past Changes in Electronic Accounts Payable Spending 17. In comparison to approximate average monthly spending in the year 2014, spending on electronic accounts

payable/“virtual” cards at your organization has:

Increased Stayed the same

Decreased

Not applicable; my organization did not use EAP in 2014

If you answered “Increased,” please answer Question 17(a) and then proceed to Question 18. If you answered

“Decreased,” please answer Question 17(b) and then proceed to Question 18. If you answered “Stayed the

same” or “Not applicable,” proceed directly to Question 18.


17(a). Please indicate (by one selection) the estimated average annual growth rate in electronic accounts payable

spending (i.e., virtual cards, single-use accounts, buyer-initiated payments) at your organization in the three-year period from January 2014 to December 2016.

Estimated Average Annual Increase in Electronic Accounts Payable Spending




3% to 4% per year 11% to 12% per year 26% to 30% per year 76% to 100% per year*


* For example, a 100% increase indicates that spending has doubled that of the previous year.


17(b). Please indicate (by one selection) the estimated average annual rate of decline in electronic accounts payable spending (i.e., virtual cards, single-use accounts, buyer-initiated payments) at your organization in

the three-year period from January 2014 to December 2016.

Estimated Average Annual Decrease in Electronic Accounts Payable Spending


Less than 1% per year 7% to 8% per year 16% to 20% per year 41% to 50% per year#




# For example, a 50% decrease indicates that spending was one-half the level of the previous year.



SECTION 6. Expected Changes in Purchasing Card Spending

Changes Expected in Traditional Purchasing Card Spending

18. Please identify the expected change in spending on traditional purchasing cards at your organization over the

next five years (2017 through 2021):

Increase Stay the same Decrease Not applicable; my organization does not

currently use traditional p-cards

For “Increase,” please answer Questions 18(a) to 18(b)(2) followed by Question 19. For “Decrease,” please

answer Questions 18(c) to 18(d)(2) followed by Question 19. For “Stayed the same” or “Not applicable,” go

directly to Question 19.

18(a). Please identify the three most important reasons for expecting an increase in spending on traditional

purchasing cards at your organization over the next five years.

My organization expects increased traditional p-card spending due to:

an increase in the overall purchasing budget an increase in the number of employees who are issued a p-card

efforts to target commodities expanding types of goods and services allowed to be bought with the purchasing card efforts to target suppliers

efforts to target all transactions below a certain dollar amount efforts to target high-dollar transactions an increase in p-card spending limits

greater acceptance of cards by suppliers increased use of p-card outside of the U.S. and Canada

enactment or improved enforcement of policies requiring p-card payment other (please describe): __________________________________________________________

18(b)(1). Please indicate (by one selection) the expected percentage increase in traditional p-card spending this

year (2017) over last year’s (2016) spending level.

Expected Increase in 2017 Traditional P-Card Spending over 2016 Spending Level

(select one)

Less than 1% increase 7% to 8% increase 16% to 20% increase 41% to 50% increase

1% to 2% increase 9% to 10% increase 21% to 25% increase 51% to 75% increase

3% to 4% increase 11% to 12% increase 26% to 30% increase 76% to 100% increase*

5% to 6% increase 13% to 15% increase 31% to 40% increase More than 100% increase

* For example, a 100% increase indicates that spending is expected to double the previous year’s spending each year.

18(b)(2). Please indicate (by one selection) the expected average percentage increase per year in traditional p-card spending for the 4-year period between January 2018 and December 2021.

Expected Average Increase per Year in Traditional P-Card Spending

for the 4 Year Period (Jan. 2018 to Dec. 2021)

(select one)





No further growth expected after 2017



18(c). Please identify (by selection) any reason for expecting a decrease in spending on traditional purchasing cards

at your organization over the next five years.

My organization expects a decrease in traditional p-card spending due to:

a decrease in the overall purchasing budget a change in the p-card program profile (e.g., fewer cards, lower spending limits) greater use of checks as form of payment

greater use of ACH as form of payment greater use of “virtual cards” (rather than plastic or ghost p-card accounts) other (please describe): __________________________________________________________

18(d)(1). Please indicate (by one selection) the expected percentage decrease in traditional p-card spending in

2017 when compared to your organization’s 2016 spending level.

Expected Decrease in 2017 Traditional P-Card Spending Compared to 2016 Spending Level

(select one)

Less than 1% decrease 7% to 8% decrease 16% to 20% decrease 41% to 50%# decrease

1% to 2% decrease 9% to 10% decrease 21% to 25% decrease More than 50% decrease

3% to 4% decrease 11% to 12% decrease 26% to 30% decrease


# For example, a 50% decrease indicates that spending is expected to be one-half of the previous year’s spending.

18(d)(2). Please indicate (by one selection) the expected average percentage decrease per year in traditional

p-card spending for the 4-year period between January 2018 and December 2021.

Expected Average Decrease per Year in Traditional P-Card Spending


(select one)





No further decrease expected after 2017

Changes Expected in Electronic Accounts Payable Spending

19. Please identify the expected change in spending on electronic accounts payable (i.e., virtual cards, single-use

accounts, buyer-initiated payments) at your organization over the next five years (2017 through 2021):

Increase Stay the same Decrease Not applicable; my organization does not currently use electronic accounts payable

If you answered “Increase,” please answer Questions 19(a)(1) and 19(a)(2) and then proceed to Question 20. If

you answered “Decrease,” please answer Questions 19(b)(1) and 19(b)(2) and then proceed to Question 20. If

you answered “Stayed the same” or “Not applicable,” proceed directly to Question 20.


19(a)(1). Please indicate (by one selection) the expected percentage increase in electronic accounts payable

spending this year (2017) over last year’s (2016) spending level.

Expected Increase in 2017 Electronic Accounts Payable Spending over 2016 Spending Level

(select one)

Less than 1% increase 7% to 8% increase 16% to 20% increase 41% to 50% increase

1% to 2% increase 9% to 10% increase 21% to 25% increase 51% to 75% increase

3% to 4% increase 11% to 12% increase 26% to 30% increase 76% to 100% increase*

5% to 6% increase 13% to 15% increase 31% to 40% increase More than 100% increase

* For example, a 100% increase indicates that spending is expected to double the previous year’s spending each year.

19(a)(2). Please indicate (by one selection) the expected average percentage increase per year in electronic accounts payable spending for the 4-year period between January 2018 and December 2021.

Expected Average Increase per Year in Electronic Accounts Payable Spending


(select one)





No further growth expected after 2017


19(b)(1). Please indicate (by one selection) the expected percentage decrease in electronic accounts payable

spending in 2017 when compared to your organization’s 2016 spending level.

Expected Decrease in 2017 Electronic Accounts Payable Spending Compared to 2016 Spending Level

(select one)

Less than 1% decrease 7% to 8% decrease 16% to 20% decrease 41% to 50%# decrease

1% to 2% decrease 9% to 10% decrease 21% to 25% decrease More than 50% decrease



# For example, a 50% decrease indicates that spending is expected to be one-half of the previous year’s spending.

19(b)(2). Please indicate (by one selection) the expected average percentage decrease per year in electronic accounts payable spending for the 4-year period between January 2018 and December 2021.

Expected Average Decrease per Year in Electronic Accounts Payable Spending


(select one)





No further decrease expected after 2017



SECTION 7: Evaluating and Accelerating Program Performance

20. How does your organization’s management team rate current purchasing card program performance?

Needs improvement Meets expectations Exceeds expectations

Unknown; management has not evaluated the purchasing card program’s performance

21. When compared to organizations of similar size in your industry, your organization’s purchasing card program performance is found to be…

significantly worse worse about the same better significantly better

unknown; our organization has not benchmarked against similar purchasing card programs

For “better” or “significantly better,” answer Questions 21(a) and 21(b) followed by Question 22. For “about

the same,” “worse,” or “significantly worse,” answer Question 21(c) followed by Question 22. For “unknown,”

skip to Question 22.

21(a). What percentage of your organization’s purchasing card program success is attributable to:

Your organization (e.g., culture, policies and practices, buying habits and needs) __ __ __ %

Your card issuer’s service and support (e.g., account representative help, training) __ __ __ %

Card technology (e.g., integration with accounting systems, reporting, card program

management) __ __ __ %

Your card issuer’s provided incentives __ __ __ %

Supplier acceptance of card payment __ __ __ %

Other (please describe): ___________________________________________________ __ __ __ %

TOTAL 100%

21(b). Please identify your organization’s most important “best practice(s)” that contribute to its above-

average level of purchasing card program spending.

_____________________________________________________________________________________

_____________________________________________________________________________________

21(c). Of the significant barriers undermining or limiting your organization’s purchasing card program, what

percentage is attributable to:

Your organization (e.g., culture, policies and practices, buying habits and needs) __ __ __ %

Your card issuer’s service and support (e.g., account representative help, training) __ __ __ %

Card technology (e.g., integration with accounting systems, reporting, card program

management) __ __ __ %

Your card issuer’s provided incentives __ __ __ %

Supplier acceptance of card payment __ __ __ %

Other (please describe): ___________________________________________________ __ __ __ %

TOTAL 100%

22. What is the most significant barrier limiting purchasing card spending at your organization?

_____________________________________________________________________________________

_____________________________________________________________________________________


SECTION 8: Breaking Down Purchasing Card Spending

23. In earlier responses, you indicated that your monthly spending on all purchasing card accounts (plastic, electronic accounts payable/virtual, ghost, or other) is $[Sum: Q.9(b), 10(a), 11(a)]. Please breakdown that

spending among each of the good and service categories listed below. If you do not typically conduct

spending in a given category, please leave the row blank or insert a zero.

Please note: The column total will automatically sum for you. Your total spending should equal $[Sum:

Q.9(b), 10(a), 11(a)].

Category of Purchases

Of Your Average Monthly

P-Card Spending, How Much

Was Within This Category?

(Note: Combined answers should sum to your total reported

monthly spending of

$[Sum: Q.9(b), 10(a), 11(a)])

Catering/cafeteria/food service $__, __ __ __, __ __ __.00

Computer/mobile hardware, software, and peripherals $__, __ __ __, __ __ __.00

Capital assets

(depreciable asset purchases other than office equipment, computers, software, construction materials, or infrastructure) $__, __ __ __, __ __ __.00

Contractual repair and maintenance

(e.g., contractor services) $__, __ __ __, __ __ __.00

Education and training $__, __ __ __, __ __ __.00

Construction materials and infrastructure

(e.g., buildings, roads, bridges, pipelines, etc.) $__, __ __ __, __ __ __.00

Insurance $__, __ __ __, __ __ __.00

Inventory $__, __ __ __, __ __ __.00

Lease and rental payments $__, __ __ __, __ __ __.00

Mail delivery $__, __ __ __, __ __ __.00

Media and advertising $__, __ __ __, __ __ __.00

Office equipment and supplies

(e.g., desks, stationary, toner, etc.) $__, __ __ __, __ __ __.00

Operating goods and supplies (e.g., general maintenance, industrial, lab, or shop supplies, uniforms, fuel,

tools, and other goods) $__, __ __ __, __ __ __.00

Printing and duplication $__, __ __ __, __ __ __.00

Professional services

(e.g., engineering, architectural, legal, accounting, medical, consulting) $__, __ __ __, __ __ __.00

Telecommunication services $__, __ __ __, __ __ __.00

Temporary help $__, __ __ __, __ __ __.00

Transportation (delivery of goods) $__, __ __ __, __ __ __.00

Travel $__, __ __ __, __ __ __.00

Utilities (water, sewer, electric, gas) $__, __ __ __, __ __ __.00

Other goods $__, __ __ __, __ __ __.00

Other services $__, __ __ __, __ __ __.00

TOTAL $[Sum: Q.9(b), 10(a), 11(a)]


SECTION 9: Benefits of Purchasing Card Use

24. Please rate the degree to which p-cards have been valuable in delivering outcomes to your organization.

Outcome

How Valuable Has P-Card Use Been

in Delivering the Outcomes

Described?

Where:

1=Not valuable

2=Slightly valuable

3=Moderately valuable

4=Very valuable

5=Extremely valuable

Simplifying the process for purchasing goods and services 1 2 3 4 5

Improved working capital/cash flow by extending time to payment 1 2 3 4 5

Reduced reliance on checks 1 2 3 4 5

Rebates and incentives for the organization 1 2 3 4 5

Reducing the time needed to obtain goods and services 1 2 3 4 5

Increased efficiency in processing transactions 1 2 3 4 5

Reduced labor costs associated with processing transactions 1 2 3 4 5

Improved transparency regarding the types of goods/services purchased 1 2 3 4 5

Improved tracking of spending with vendors 1 2 3 4 5

Larger discounts from vendors based on p-card spending data 1 2 3 4 5

Obtaining early payment discounts by faster (card-based) payment 1 2 3 4 5

Reduced currency exchange costs associated with buying goods and

services outside of country 1 2 3 4 5

Maintaining lower inventory of supplies (because of the shorter time

needed to obtain goods) 1 2 3 4 5

Consolidating spending data across multiple business units 1 2 3 4 5

Improved compliance with contractual terms (e.g., identifying discounts

to be received if spending rises above a threshold) 1 2 3 4 5

Reduced number of petty cash accounts 1 2 3 4 5

Reduced number of cash advances 1 2 3 4 5

Specifying Purchasing Activity Cost and Time Savings

Please report answers to Questions 25 and 26 below on a “full time equivalent” (FTE) basis where, for example, two half-time workers equal one FTE worker or three half-time employees equal 1.5 FTE.

25. The total current number of employees working in:

(a) Accounts Payable __, __ __ __.__ FTE

(b) Purchasing __, __ __ __.__ FTE

26. Approximately how many additional personnel in Accounts Payable and/or Purchasing

would your organization need to hire if it completely eliminated its p-card program?

(a) Accounts Payable __, __ __ __.__ FTE

(b) Purchasing __, __ __ __.__ FTE


27. Please provide your estimate of the average time elapsed from determination of employee need to the

receipt of the ordered good when purchased using:

(a). a paper-based, traditional purchase order method: __ __ days

(b). an electronic (e.g., ERP) version of the traditional purchase order method: __ __ days

(c). a plastic purchasing card: __ __ days

28. Assume that a “transaction cost” to acquire and pay for a good includes the cost of activities to:

(a) source, (b) purchase, (c) receive, (d) review/match purchase documentation and invoice, (e) resolve

discrepancies, (f) input appropriate data into accounting records, (g) generate payment instructions,

(h) file documents, (i) generate and transmit payment, and (j) reconcile transaction to bank records.

Please provide your estimate of the transaction cost at your organization to acquire and pay for an item

when using:

(a). a paper-based, traditional purchase order method: $__ __ __.00 per transaction

(b). an electronic (e.g., ERP) version of the traditional purchase order method: $__ __ __.00 per transaction

(c). a plastic purchasing card: $__ __ __.00 per transaction

29. Did your organization receive a rebate from its card issuer for the last full year

of purchasing card spending? Yes No

If you answered “Yes,” please answer Questions 29(a) and 29(b). Otherwise, skip to Question 30.

29(a). Please identify the level of rebate (as a percentage of annual purchasing card spending) nearest to that

received by your organization last year.

0.10% or less 0.81% to 0.90% 1.61% to 1.70% 0.11% to 0.20% 0.91% to 1.00% 1.71% to 1.80%

0.21% to 0.30% 1.01% to 1.10% 1.81% to 1.90%

0.31% to 0.40% 1.11% to 1.20% 1.91% to 2.00% 0.41% to 0.50% 1.21% to 1.30% Greater than 2.00%

0.51% to 0.60% 1.31% to 1.40% (please specify): ___%

0.61% to 0.70% 1.41% to 1.50% Not sure 0.71% to 0.80% 1.51% to 1.60%

29(b). If your organization no longer received a rebate for purchasing card spending, how likely is it that your

organization would continue to use and maintain the purchasing card program?

Very likely

Likely Neutral

Unlikely

Very unlikely


Purchasing Card Use and Vendor Discounts

30. Has p-card spending data been used to obtain a discount for goods or services

from any vendor?

Yes

No

If you answered “Yes,” please answer Question 30(a). If you answered “No,” skip to Question 31.

30(a). Have the discounts negotiated by your organization been higher as a result of

using p-card data?

Yes No

If you answered “Yes,” please answer Question 30(a)(1). If you answered “No,” skip to Question 31.

30(a)(1). On average, how much higher are the discounts associated with the use of p-card data in

negotiations?

For example, if a typical discount without use of p-card data is 2% and a discount obtained by

reference to p-card spending data is 4%, the discount is 2% higher.

0.50% or less 2.01% to 2.50% 4.01% to 4.50% 0.51% to 1.00% 2.51% to 3.00% 4.51% to 5.00%

1.01% to 1.50% 3.01% to 3.50% More than 5.00%

(please identify): __. _ _% 1.51% to 2.00% 3.51% to 4.00%

31. How long is your organization’s purchasing card billing cycle?

1 day 15 days 30 days Other (please describe):

__________________ 10 days 20 days 45 days

32. Payment to your purchasing card issuer for purchasing card charges are due ____ after the close of

the billing cycle.

1 day 15 days 30 days Other (please describe):

__________________ 10 days 20 days 45 days


SECTION 10: Governance, Control, and Risk Management

Card Distribution Strategy

33. How does your organization decide which employees are to be given purchasing cards?

_____________________________________________________________________________________

_____________________________________________________________________________________

Spending Limits 34. Please identify the most common monthly spending limit placed on a single plastic purchasing card at

your organization:

$1,000 or less $10,001 to $20,000 $1,001 to $2,500 $20,001 to $40,000

$2,501 to $5,000 Greater than $40,000

(please specify): $__________ $5,001 to $7,500 $7,501 to $10,000

35. Does your organization have per-transaction spending limits on its

plastic purchasing cards? Yes No

If you answered “Yes,” please answer Question 35(a). If you answered “No,” please skip to Question 36.

35(a). Please identify the most common per-transaction spending limit placed on a single plastic purchasing card at your organization:

$500 or less $5,001 to $7,500

$501 to $1,000 $7,501 to $10,000 $1,001 to $2,000 Greater than $10,000

(please specify): $__________ $2,001 to $3,000

$3,001 to $5,000

36. Spending limits at your organization are:

the same or similar for all employees customized to each cardholder’s individual spending needs

Other (please describe): ________________________________________________________

37. How often does your organization analyze cardholder spending limits for agreement with employee

spending needs?

Monthly Annually

Quarterly Not done after initial assignment

Semi-annually (twice per year) Other (please describe): _____________________


Purchasing Card Policy

38. Does your organization’s purchasing card policy:

(a) require that the employee acknowledge (by initials or signature) the

consequences for p-card spending that violates policy? Yes No

(b) specify disciplinary actions against cardholders who violate purchasing card

policies? Yes No

(c) specify disciplinary actions against supervisors who fail to adequately review

cardholder spending and related documentation? Yes No

(d) prohibit those who approve p-card spending from having a p-card? Yes No

(e) require supervisory approval before an employee can make a p-card payment? Yes No

(f) require independent evidence of the receipt of goods purchased with the p-card? Yes No

(g) provide guidance on “who to tell” in the event an employee suspects a cardholder of violating company p-card policy?

Yes No

(h) suspend/block accounts when p-card training requirements are not met (e.g., limit reduced to $1)?

Yes No

(i) limit the number of cardholders reporting to a single supervisory official? Yes No

Card Program Operation 39. Does your organization:

(a) conduct periodic examinations of check payments to identify areas of opportunity

for increased p-card spending? Yes No

(b) provide Accounts Payable with a plastic or ghost p-card to pay

for goods and services for which an invoice has been received? Yes No

(c) have an organizational policy (or mandate) that calls for p-card use for

purchases below a particular dollar amount? Yes No

If you answered “Yes” to Question 39(c), please answer Question 39(c)(1) and 39(c)(2). If you answered “No,”

skip to Question 40.

39(c)(1). Please identify the dollar amount below which purchases are mandated to be placed on the p-card.

$250 or less $751 to $1,000 $3,001 to $4,000 $7,501 to $10,000

$251 to $500 $1,001 to $2,000 $4,001 to $5,000 More than $10,000

(please specify): $________ $501 to $750 $2,001 to $3,000 $5,001 to $7,500

39(c)(2). Which response best describes your organization’s mandate for employee use of the p-card?

“soft” (with little or no penalty for non-compliance)

“hard” (with a recognized penalty for non-compliance)


Electronic Controls and Risk Management

40. Please identify how card-issuer technology is used by your organization for various transaction types.

Type of Transaction

Does your

organization use

card issuer

technology to

report

transaction?

Please select

if

the transaction is

declined at the

point of sale

Transactions in excess of a per-transaction or monthly spending

limit Yes No

Transactions with suppliers in prohibited merchant category codes Yes No

“Too frequent” transaction activity

(i.e., exceeding a particular threshold for a given period of time) Yes No

“Split transactions”

(i.e., back-to-back purchases by a cardholder) Yes No

Transactions at unusual geographic locations Yes No

Transactions conducted at unusual times of day

(i.e., outside business hours) Yes No

International transactions Yes No

41. Does your organization use p-card reports or other technology to…

(a). learn of disputed p-card transactions? Yes No

(b). review “declined authorizations” related to cardholder activity? Yes No

(c). deactivate p-card accounts that are unused for an extended period? Yes No

(d). notify managers (by text message or e-mail) of a potentially fraudulent or

policy-violating nature immediately after the transaction occurs? Yes No

(e). conduct data mining of p-card transactions? Yes No

If you answered “Yes” to Question 41(e), please answer Question 41(e)(1). If you answered “No,” please skip to

Question 42.

41(e)(1). What insights has your organization discovered about its p-card use from its data mining activity?

___________________________________________________________________________________

___________________________________________________________________________________

Other Risk Management Actions

42. Does your organization:

(a). rotate the employee who administers the p-card program every 2 to 3 years? Yes No

(b). internally audit the p-card spending approval process at least annually? Yes No

(c). have card-issuer provided insurance related to fraudulent p-card use? Yes No

(d). conduct annual reviews of all payment streams to make sure vendors are not

paid twice for purchasing card transactions? Yes No


43. On average, what percentage of purchasing card statements are audited each month at your

organization?

0% 11% to 25% 51% to 75% 100%

1% to 10% 26% to 50% 76% to 99% Not sure

If you answered “0%” or “not sure,” please skip to Question 44. Otherwise, please answer Question 43(a).

43(a). What percentage of purchasing card statement audits fail to meet your

organization’s purchasing card policy standards? __ __ __ %

Summarizing the Control Strategy

44. Please rate the “degree of tightness” of control over purchasing card spending at your organization.

For this evaluation, assume that a “more tightly controlled” p-card program is characterized by (a) low tolerance of deviation from policy, (b) frequent detailed line-item follow-ups about spending activity, and (c) intense discussions of

spending policy decisions. By contrast, a “less tightly controlled” p-card program is characterized by (a) high

tolerance of deviation from policy, (b) infrequent detailed line-item follow-ups about spending activity, and (c) relaxed

discussions of spending policy decisions.

Less Tightly Controlled More Tightly Controlled

1 2 3 4 5 6 7


SECTION 11: E-Procurement and Mobile Technology

For purposes of this section, e-procurement software is any web-based software application that enables employees to purchase goods from approved electronic catalogs in accordance with agreed upon prices and

company buying rules, while capturing necessary purchasing data in the process. The employee’s selection of a

good for purchase from a supplier catalog is automatically routed through the necessary approval processes and protocols.

45. Do employees at your organization purchase goods or services using e-procurement software?

Yes No

If you answered “Yes,” please answer Questions 45(a) and 45(b). Otherwise, please skip to Question 46.

45(a). What is the average monthly spending conducted

via e-procurement software by your organization? $ __ __ __, __ __ __, __ __ __ .00

45(b). Approximately what percentage of your organization’s monthly e-procurement spending is paid

with any type of purchasing card account?

0% 11% to 20% 41% to 60% 81% to 100%

1% to 10% 21% to 40% 61% to 80% Not sure

If you answered “0%” or “not sure,” please skip to Question 46. Otherwise, answer Question 45(b)(1).

45(b)(1). How are p-cards most often used to pay for goods or services purchased through e-procurement

software? (please select one)

Purchases are charged to the individual cardholder’s plastic purchasing card

Purchases are charged to one traditional p-card account supporting all purchases

Purchases are charged to electronic accounts payable (e.g., virtual card, single-use account,

buyer-initiated payment)

A combination of different types of purchasing card accounts


Mobile Technology

46. Does your organization use mobile technology (smartphones, tablets) to… Yes No

(a). research available options for purchase of goods and services?

(b). review and approve purchasing card reports for payment?

(c). establish and manage purchasing card account controls?

(d). order goods and services?

(e). pay for goods and services (e.g., ApplePay or Google Wallet)

If you answered “Yes” to Question 46(e), answer Questions 46(e)(1) and 46(e)(2) followed by Question 47. If

you answered “No,” go to Question 46(e)(3) followed by Question 47.


46(e)(1). Approximately how much spending is currently paid via mobile technology (e.g., ApplePay or Google Wallet) in an average month at your

organization? $ _______________

46(e)(2). Approximately how much spending is expected to be paid via mobile

technology (e.g., ApplePay or Google Wallet) in an average month

three years from today? $ _______________

Please continue the survey with Question 47

46(e)(3). Does your organization plan to use mobile technology (e.g., ApplePay or Google Wallet) to pay for goods or services in the next three years? Yes No



SECTION 12: Data Integration and Complementary Technology

Integration of Card Data into Accounting/ERP System

47. Please indicate the type of Accounts Payable software your organization uses.

Standalone accounting package (e.g., Sage, QuickBooks, M&D)

An Enterprise Resource Planning package (e.g., SAP, Oracle, Microsoft Dynamics) that

integrates key business areas such as planning, purchasing, inventory, sales, marketing,

finance, and human resources

Other (please describe): ___________________________________________________

48. Does purchasing card transaction information flow easily from your bank data feed

into your accounting system without re-keying any data? Yes No

If you answered “No,” please answer Questions 48(a) and 48(b). Otherwise, please skip to Question 49.

48(a). Please estimate the percentage of p-card transactions that are manually input into the organization’s accounting system.

__ __ __%

48(b). Please identify the one major reason for lack of full integration of your p-card data into your

accounting/ERP system:

Technology limitation of organizational or card issuer software

Our organization has not attempted to integrate this data

Our organization does not have the expertise to integrate this data

Other (please describe): ____________________________________________________

49. Overall, how satisfied is your organization with its ability to integrate purchasing card spending data into

its organizational accounting/ERP system?

Very satisfied

Satisfied

Neutral

Dissatisfied Very dissatisfied


Completeness of Card Data

50. Does your organization input additional information about a traditional p-card

transaction into your organization’s record of the transaction (e.g., PO number,

sales tax, hazardous material)?

Yes No

51(a). Which option best describes your organization’s position with respect to Level 3 data (description of

items purchased, ship-to address, etc.)?

My organization requires most suppliers to transmit Level 3 data for traditional p-card purchases

My organization does not require (but desires) Level 3 data for traditional p-card purchases from

most suppliers

Most Level 3-type data associated with traditional p-card purchases is collected within

organizational processes or technology and is not a necessary component of p-card spend

reporting activity

51(b). Please estimate the percentage of your traditional p-card transactions that include

Level 3 data. __ __ __%

52. Overall, how satisfied is your organization with the completeness of traditional purchasing card spending data?

Very satisfied

Satisfied Neutral

Dissatisfied

Very dissatisfied

Receipt Retention and Reconciliation

53. Please complete the following statement:

Paper receipts at my organization are…

scanned or photographed into electronic format accessible via reporting software scanned or photographed into electronic format not accessible with reporting software

given to the cardholder’s supervisor and physically retained with department or other

decentralized location sent to Accounts Payable and physically retained in a central location


54. Please complete the following statement:

At my organization, a complete and timely reconciliation of employee receipts to p-card spending occurs…

routinely and is not a problem

most of the time and is a minor problem some of the time and is a problem

infrequently and is a major problem



SECTION 13: Supplier Enablement

55. Which answer best describes your organization’s strategy with respect to traditional purchasing card acceptance by its suppliers?

My organization has no strategy regarding supplier acceptance of purchasing cards Limited engagement – Our card issuer encourages card acceptance on our behalf

Mild encouragement – My organization promotes card acceptance with no further recourse

Escalating action – My organization first encourages and later requires card acceptance as a

condition of business Requirement – My organization requires card acceptance from suppliers as a condition of

business

Other (please describe): ______________________________________________________

56. Approximately how many suppliers do you currently pay with traditional p-cards?

Less than 10 51 to 100 401 to 500

10 to 25 101 to 250 More than 500

(please specify): _______ 26 to 50 251 to 400

57. Please estimate the percentage of your organization’s supplier base that accepts

traditional p-card payment. __ __ __%

58. What reasons have suppliers given for not accepting traditional purchasing card payment?

(select all that apply)

Merchant acceptance fees are too high Not enough demand by buyers Fear of fraud associated with credit cards Lack of proper staff and/or training

Too difficult to setup Other (please describe): ________________

Don’t understand the benefits

59. Please identify the most common transaction amount at which suppliers are unwilling to

accept traditional purchasing card payment.

$1,000 or less $5,001 to $10,000 $30,001 to $50,000 $1,001 to $3,000 $10,001 to $15,000 Greater than $50,000

(please specify): $_________ $3,001 to $5,000 $15,001 to $30,000

60. If suppliers were willing, would your organization use traditional p-cards to charge

transactions of higher value than the typical limit at which suppliers refuse card payment?

Yes

No

61. If all of your suppliers accepted traditional purchasing card payment, by how much would your organization’s monthly spending on traditional purchasing cards increase?

Less than 10% 26% to 50% More than double

10% to 25% 51% to 100% Not sure


62. Other things being equal (e.g., product quality, customer service), does your organization

direct purchases to a vendor that accepts card payment over a non-accepting vendor?

Yes

No

63. Has your organization ever changed suppliers due to a lack of p-card acceptance? Yes

No

64. Please describe steps taken by your organization (if any) to lower the cost of card acceptance for your

suppliers (e.g., change the timing of payments or work to lower interchange fees).

___________________________________________________________________________________

___________________________________________________________________________________

65. Overall, how satisfied is your organization with the level of supplier enablement to process traditional

purchasing card payments?

Very satisfied

Satisfied

Neutral Dissatisfied

Very dissatisfied


SECTION 14: Program Administration

Communication and Training Policies

66. Identify the basic training requirements for: (a) cardholders and (b) supervisors who approve p-card spending.

Does your organization require…

(a)

For

Cardholders?

(b)

For Supervisors

Who Approve

P-Card Spending?

Initial p-card training? Yes No Yes No

Periodic refresher training? Yes No Yes No

67. Does your organization:

(a). provide each cardholder with written policies/guidelines related to p-card spending? Yes No

(b). provide “web-based” purchasing card training? Yes No

(c). provide “in-person” purchasing card training? Yes No

(d). provide “self-study” purchasing card training materials? Yes No

(e). track completion of training and training updates by employees? Yes No

(f). support p-card program administrator attendance at “user conferences” to identify

new ways to use p-cards and expand program? Yes No

(g). have an ongoing method of communicating p-card information (e.g., live or video

information sessions, bulletin boards, newsletters) to cardholders and managers? Yes No

(h). have a website that answers common p-card questions? Yes No

Purchasing Card Program Administrator Details

Introductory Comment: For purposes of this survey, “purchasing card administrators” describe the people who

have primary responsibility for oversight and functionality of the entire p-card program at the organization. By contrast, “site coordinators” are people who implement and manage program details at the various business units.

Please report information about p-card administrators and site coordinators in Questions 68 and 69 on a “full-time equivalent” (FTE) basis where, for example, two half-time workers equal one FTE worker or three half-time workers

equals 1.5 FTE.

68. The total number of current purchasing card administrators at my organization is:

Less than 0.25 FTE

0.25 FTE (quarter-time)

0.50 FTE (half-time)

0.75 FTE (three-quarter-time)

1 FTE (one full-time person)

2 FTE

3 FTE

More than 3 FTE (please specify): _________

69. The current number of other personnel (including site coordinators) devoted

to the administration of the purchasing card program: __ __ .__ FTE


70. Please rate the level of influence the purchasing card administrator has in the activities listed below.

Activity

Level of Influence

Purchasing Card Administrator Has

Where:

1=Little or no influence, and

7=Significant influence

Training new cardholders and spending-approvers 1 2 3 4 5 6 7

Establishing/changing p-card program policies and procedures 1 2 3 4 5 6 7

Managing cardholder activity 1 2 3 4 5 6 7

Format and content of p-card spending reports for organizational

units

1 2 3 4 5 6 7

Communications about p-card program and policies 1 2 3 4 5 6 7

Providing analytics on commodities, suppliers, and spend patterns to

management

1 2 3 4 5 6 7

Overall influence in the management of the p-card program 1 2 3 4 5 6 7

71. Please identify the single most important performance metric (if any) used by your organization to

evaluate the performance of the purchasing card program.

Total annual purchasing card spending

Number of annual purchasing card transactions

Average purchasing card transaction amount

Cardholder satisfaction with the purchasing card program

Number of active cardholders

Percentage of small-dollar transactions paid with purchasing cards

Rebate or other financial incentives received from the card issuer


N/A; no performance metrics are used to evaluate the performance of the p-card program

If you answered “N/A,” please skip to Question 72. Otherwise, please answer Question 71(a).

71(a). Please rate how critical p-card performance metrics are to management’s evaluation of the card program

administrator.

Not at All Critical Very Critical

1 2 3 4 5 6 7


72. Please rate the level of impact purchasing card program performance has on the following items in relation to the

purchasing card administrator.

Item

Impact P-Card Program Performance

has on Purchasing Card

Administrator’s…

Where: 1=Little or no impact, and

7=Significant impact

Job security 1 2 3 4 5 6 7

Pay and bonuses 1 2 3 4 5 6 7

Promotions 1 2 3 4 5 6 7

Obtainment of preferred future assignment(s) 1 2 3 4 5 6 7

73. Please rate your level of agreement with the following aspects of p-card program support by top management at your organization.

Top management at my organization…

Level of Agreement

Where:

1=Strongly disagree 2=Disagree

3=Neutral

4=Agree

5=Strongly agree

fully supports the p-card program 1 2 3 4 5

has greater interest in potential rebates from p-card spending than

potential administrative cost savings from p-card use 1 2 3 4 5

has greater concern about the potential for card misuse than the

potential for administrative cost savings from p-card use 1 2 3 4 5

expects p-card spending to be limited to particular purposes or

situations (e.g., emergency needs) 1 2 3 4 5


SECTION 15: Purchasing Card Misuse

Introduction: For purposes of this survey, purchasing card misuse is divided into three categories: (a) procurement policy violations, (b) fraud, and (c) misrepresentation of p-card spending by an employee. Each

is described and inquired about below.

Procurement Policy Violations

A procurement policy violation is defined as a bona fide organizational p-card purchase, but the purchase was: o with an unauthorized or “non-preferred” vendor,

o for a larger quantity of good or service than desired by the organization,

o for goods or services of a higher quality than desired by the organization,

o made by an employee not authorized to use the p-card, or o not properly authorized by supervisory personnel (when required) prior to the purchase.

74. Has your organization experienced any procurement policy violation incidents in the past year?

(Important note: for this question, an “incident” is defined as an event that resulted in an

internal organizational record of what occurred)

Yes

No


74(a). Please provide (a) the number of incidents of policy violation that resulted in an internal record of the

event, and (b) the total dollar loss to the organization associated with those incidents.

Please exclude any monetary loss that was absorbed by the card issuer.

Type of Procurement Policy Violation:

Purchases…

(a)

Number of

Incidents in Past

Year That Resulted

in an Internal

Record of the Event

(b)

Total $ Loss to the

Organization

Associated with

Procurement Policy

Violation(s) of Record

of larger quantity of good or service than desired by

organization __________ $__________

of goods or services of a higher quality than desired

by organization _________ $__________

from unauthorized or “non-preferred” vendor _________ $__________

made by an employee not authorized to use p-card _________ $__________

of good or service without receiving appropriate

authorizations prior to purchase (if required) _________ $__________

Other policy violation

(please describe): _________________________ _________ $__________

75. Please complete the following statement by selecting the one most appropriate response:

In comparison to other payment methods, purchasing card spending at my organization is

associated with a ______________ likelihood of procurement policy violation.

significantly lower

similar

significantly higher


Fraudulent Use of Purchasing Cards

For purposes of this survey, fraud occurs when any unauthorized user charges goods or services to the purchasing

card. Fraud can be broken down into two types:

o External Fraud: Purchases by a third party who is not a member of your organization (such as an internet hacker or an unscrupulous merchant), or

o Internal Fraud: Personal purchases by an employee who is not authorized to use the p-card.

76. Has your organization experienced any incident of fraudulent use of a p-card

in the past year?


internal organizational record of what occurred)

Yes

No


76(a). Please provide (a) the number of incidents of fraud that resulted in an internal record of the event, and

(b) the total dollar loss to the organization associated with those incidents.

Please exclude any monetary loss that was absorbed by the card issuer.

Type of Fraudulent Spending:

(a)

Number of

Incidents in Past

Year That Resulted

in an Internal

Record of the Event

(b)

Total $ Loss to the

Organization

Associated with

Fraudulent Spending

of Record

Purchases by a third party who is not a member of

your organization (such as an internet hacker or an

unscrupulous merchant) __________ $__________

Personal purchases by an employee who is not

authorized to use the p-card _________ $__________

Other (please describe): _______________________ _________ $__________



associated with a ______________ likelihood of fraudulent spending.

significantly lower

similar



Misrepresented Use of Purchasing Cards

For purposes of this survey, misrepresentation is defined as any event in which an employee makes a personal

transaction on the p-card and misrepresents that transaction as a bona fide business charge.

78. Has your organization experienced any incident of a misrepresentation of a p-card purchase

in the past year?


internal organizational record of what occurred).

Yes

No


78(a). Please provide (a) the number of incidents of misrepresented spending that resulted in an internal record of

the event, and (b) the total dollar loss to the organization associated with those incidents. Please exclude any monetary loss that was absorbed by the card issuer.

Type of Misrepresented P-Card Spending:

(a)

Number of

Incidents in Past

Year That Resulted

in an Internal Record of the Event

(b)

Total $ Loss to the

Organization

Associated with

Misrepresented Spending of Record

Cardholder bought a personal item or items on card

and misrepresented the purchase as a bona fide

business charge __________ $__________



associated with a ______________ likelihood of misrepresented spending.

significantly lower

similar


80. Please describe any specific steps that your organization has taken to reduce the potential for loss

related to p-card policy violations, fraud, or misrepresentation (e.g., blocked international transactions, obtained card-related insurance).

___________________________________________________________________________________

___________________________________________________________________________________


SECTION 16: Global Purchasing Card Use

81. Do employees at your organization use the p-card to make purchases from vendors located outside of the U.S. and Canada?

Yes No

If you answered “Yes,” please answer Questions 81(a) and 81(b). If you answered “No,” skip to Question 82.

81(a). Please rate the importance of the following reasons for using the p-card to purchase goods from vendors located outside of U.S. and Canada.

Reasons for Using P-Cards with Vendors Outside of U.S./Canada

Level of Importance

Where:

1=Not important

2=Slightly important

3=Moderately important 4=Important

5=Very important

Beneficial exchange rate 1 2 3 4 5

Lower transaction fees 1 2 3 4 5

Simplicity of process 1 2 3 4 5

Timeliness of payment 1 2 3 4 5

Ability to reverse transaction in the event of failure on the part of supplier 1 2 3 4 5

Ability to send unlimited remittance information along with payment 1 2 3 4 5

Certainty that funds were received by supplier 1 2 3 4 5

Other (please describe): _________________________________________ 1 2 3 4 5

81(b). Please describe any issues or challenges to the use p-cards to make purchases from vendors located

outside of the U.S. and Canada.

___________________________________________________________________________________

___________________________________________________________________________________

82. Does your organization have business units located outside of the U.S. and Canada? Yes

No

If you answered “Yes,” please answer Question 82(a). Otherwise, skip to Question 83.

82(a). Do your business units located outside of the U.S. and Canada, have p-card programs

that are separate from and not previously included in your response to this survey?

Yes

No

If you answered “Yes,” please answer Questions 82(a)(1) and 82(a)(2) and then skip to Question 83. If you

answered “No,” skip to Question 83.


82(a)(1). Please identify (a) whether a separate purchasing card program exists, and (b) the estimated current

spending (in $ U.S. dollars) that is conducted in that region

Region

(a)

Does Separate P-Card

Program Exist in this

Geographic Region?

(b)

Estimated Annual

P-Card Spending in Region

(in $U.S. dollars)

Mexico Yes No $__________________.00

Africa Yes No $__________________.00

Asia and Asia Pacific Yes No $__________________.00

Australia Yes No $__________________.00

Europe Yes No $__________________.00

Middle East Yes No $__________________.00

South and Central

America, Caribbean Yes No $__________________.00

82(a)(2). Do the international business units use the same card issuer as your U.S./Canadian

business units?

Yes

No


SECTION 17: Card Issuer Selection and Interaction

83. Please identify the top three reasons for your organization’s choice of its card issuer:

Rebates and other financial incentives

Competitive fee structure Expansion of an existing banking relationship

Features/functionality of card technology

Card reporting capabilities Commercial card product line includes electronic accounts payable (e.g., virtual cards)

Mobile applications to support card program management

Experience/market leadership

Customer service Integration with organizational accounting software

The attractiveness of overall suite of Treasury payment products and technology

Supplier enablement support Acceptance of card brand in the U.S. and Canada

Global acceptance of card brand

Other (please describe): _____________________________________________________

84(a). How often does your organization communicate with your card issuer account manager (via phone call,

site visit, e-mail, etc.)?

Daily Monthly Semi-annually (twice per year) Other (please specify):

Weekly Quarterly Annually _____________________

84(b). Across all meetings with the account manager, which topic consumes the greatest amount of time?

(please select one)?

Problem solving and technical issues

Relationship management and contractual concerns Strategic growth and program optimization

Other (please describe): __________________________________

85. How satisfied is your organization with the performance of your card issuer’s account manager?

Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied

86. Is your organization currently considering switching its purchasing card issuer? Yes No

For “Yes,” answer Question 86(a). For “No,” skip to Question 87.

86(a). Briefly discuss the key reason(s) your organization is considering switching its current card issuer.

___________________________________________________________________________________ ___________________________________________________________________________________

87. Over the life of the purchasing card program, how many times has your organization switched its

purchasing card issuer?

1 time 3 times More than 4 times (please specify): ____ times

2 times 4 times Not sure

N/A; our organization has never switched from its original purchasing card issuer


SECTION 18: Card Issuer Satisfaction with Purchasing Cards

Financial Aspects of Cards

88. Please rate the importance of and

satisfaction with the financial

factors associated with purchasing

cards.

Importance of

Financial Factor to

Your Organization

Not Very

Important Important

Satisfaction with

Your P-Card Issuer

on Financial Factor

Very Very

Dissatisfied Satisfied

(a) Bank fees to obtain p-cards 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(b) Rebates/incentives tied to p-card

spending 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(c) Cost of lost/stolen card replacement 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(d) Liability protection for lost/stolen cards 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(e) Liability protection from employee misuse of p-card 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(f) Cash advance fees 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(g) Large dollar transaction costs 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(h) Late payment fees 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(i) Foreign exchange fees 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(j) Overall financial relationship with card issuer in relation to p-cards 1 2 3 4 5 6 7 1 2 3 4 5 6 7


Customer Service and Support Elements


satisfaction with the purchasing

card issuer customer service and

support items listed below.

Importance of

Service and Support Item to

Your Organization

Not Very

Important Important

Satisfaction with

Your P-Card Issuer on

Service and Support Item

Very Very


(a) Training materials and support 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(b)

Knowledge of the organization’s

purchasing/payables software and business process 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(c) Friendliness and respect shown by

p-card issuer support personnel 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(d) Assistance identifying best

applications for p-card 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(e) Assistance in getting suppliers to accept p-card 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(f)

Work with suppliers to ensure quality

or suitability of data passed through

system 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(g) Quality of help from help desk 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(h) Hours of help desk availability 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(i) Average time elapsed for help desk to

resolve a problem 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(j) Speed of lost/stolen p-card

replacement 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(k) Handling of disputed transactions 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(l)

Sponsorship of commercial card “User

Conferences” or other training programs 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(m) Handling of delinquent accounts 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(n) Receipt imaging service 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(o) Overall customer service and support 1 2 3 4 5 6 7 1 2 3 4 5 6 7


Card Reporting and Technology Elements


satisfaction with the reporting

package information items listed

below.

Importance of

Reporting Package

Feature/Characteristic to

Your Organization

Not Very

Important Important

Satisfaction with

Your P-Card Issuer’s

Reporting Package

Feature/Characteristic

Very Very


(a) Length of transaction history 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(b) Access to past/current cardholder statements 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(c) Readability of reports 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(d) Training to create card spending reports 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(e) Ability of cardholders to obtain statements by e-mail or from

internet/intranet 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(f) Disputed transaction tracking 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(g) Spending pattern analysis 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(h) Tax liability estimation 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(i) Ability to access card reports on mobile

or tablet devices 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(j) Card misuse analytics 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(k) Ability to customize reports 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(l) Ability to generate p-card program performance metrics 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(m) Integrity of data contained in reports 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(n) Overall reporting package 1 2 3 4 5 6 7 1 2 3 4 5 6 7



satisfaction with software technology

features related to card program

management listed below.

Importance of

Technology Feature to

Your Organization

Not Very

Important Important

Satisfaction with


Technology Feature

Very Very


ABILITY OF P-CARD ADMINISTRATOR TO:

(a) perform cardholder data maintenance (e.g., address changes) in real time 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(b) terminate/order p-cards in real-time 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(c) obtain real-time access to information on card spending approvals/declines 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(d) modify spending limits in real-time 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(e) allocate p-card purchases to separate

accounts on an ad hoc basis 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(f) automate workflow processing for expenditure approval 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(g) manage users through group profiles 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(h) access administrative tools via mobile or tablet device 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(i) validate account codes 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(j) self-manage the p-card program 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(k) Overall ability of bank technology to support p-card program management 1 2 3 4 5 6 7 1 2 3 4 5 6 7


satisfaction with the capture of

transaction-related information

below.

Importance of

the Capture of

Transaction-Related Data to

Your Organization

Not Very

Important Important

Satisfaction with

Your P-Card Issuer’s

Capture of

Transaction-Related Data

Very Very


(a) Sales tax information 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(b) Taxpayer identification number 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(c) Line-item details (i.e., item description,

quantity, unit of measure, etc.) 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(d) Information to support discount negotiations with suppliers 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(e) Overall capture of transaction-related

information 1 2 3 4 5 6 7 1 2 3 4 5 6 7


Card Data Integration Elements


satisfaction with the aspects of data

integration listed below.

Importance of

Data Integration Item to

Your Organization

Not Very

Important Important

Satisfaction with


Data Integration Item

Very Very


(a)

Ability to integrate p-card data into

resource planning, general ledger,

Accounts Payable, or other internal information systems applications 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(b)

Ability to consolidate p-card spending

from multiple U.S. and Canadian sites

into one single report 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(c)

Ability to consolidate p-card spending

from multiple global sites into one

single report 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(d)

Ease with which card spending is

allocated to appropriate accounting cost

center 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(e)

Ease with which card spending can be reconciled with other organizational

data about card purchases 1 2 3 4 5 6 7 1 2 3 4 5 6 7

(f)

Overall integration of p-card data with

your organizational information systems 1 2 3 4 5 6 7 1 2 3 4 5 6 7

Additional Comments Regarding Card Issuer Satisfaction

94. What improvement(s) would you recommend to your purchasing card issuer to enhance your organization’s satisfaction with and use of purchasing cards?

______________________________________________________________________________________

______________________________________________________________________________________ ______________________________________________________________________________________

95. What aspect of your card issuer’s purchasing card product or service has been particularly appreciated or

valued by your organization?

______________________________________________________________________________________

______________________________________________________________________________________ ______________________________________________________________________________________

The End!!

Thank you for your participation!

A complete analysis of this survey, including benchmark data, will be e-mailed to you in July 2017 to the

e-mail address you provided. Please notify us of any changes to that address in the interim by e-mail to

[email protected].



SECTION 19: About the Authors

Richard J. Palmer, Ph.D., C.P.A., C.M.A.

is a Professor of Accounting and Copper Dome Faculty Fellow in the Harrison College of Business at Southeast

Missouri State University. Previously, he held positions at Washington University in St. Louis, Eastern Illinois

University, and the University of Tennessee, he held management positions in both public accounting and the

banking industry. Richard is a frequent speaker at commercial card conferences and is the author of over 60

professional and academic publications, including award-winning articles about industry use of e-procurement

tools and bank commercial cards. His e-commerce and commercial card insights have been quoted in U.S. Senate

hearings, the Wall Street Journal, ABC News Good Morning America, CNN Money, CBS News MarketWatch,

American Banker, Business Finance, Purchasing, CFO, Cost Management, Treasury and Risk Management,

Financial Executive, Credit Card News, Cards International, Credit Card Management, Federal Times, Journal of

Payments Strategy and Systems, Government Procurement, and Business Integration.

Mahendra Gupta, Ph.D.

is a Virgil Professor of Accounting and Management at the Olin School of Business at Washington University in

St. Louis. He received his Ph.D. from Stanford University and M.S. from Carnegie Mellon University.

Mahendra has been a consultant to various financial service and manufacturing firms, as well as government

agencies. His writings have appeared in top accounting and management journals. Professor Gupta also served

on the editorial board of several top journals in the accounting profession and currently serves on the board of

several organizations. He has written extensively and speaks frequently on e-commerce, performance

measurement, and commercial card products.

2017 purchasing card benchmark survey · survey or the benchmark report, please contact richard...

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