CONFERENCE VOLUNTEER MANUAL

Sections:

WEBSITE & SOCIAL MEDIA

MAPSMAPS

DELEGATE INFORMATION

SCHEDULE & ON-THE-DAY

VENUE INFORMATION

TEAM INFORMATION

KIDS, YOUNG & FREE

Website & Social Media:

This manual is just a quick guide with the key bits of information

that you will need.that you will need.

For more comprehensive information, you can visit the

Volunteer website at:

www.hillsong.co.uk/volunteer

Follow us on Facebook for regular updates:

https://www.fb.com/HillsongUKvolunteers/

(or Search for “Hillsong UK Volunteers” on Facebook)

MAPS: Overview

- Box office

- Resource- Resource

- Kidsong and Y&F

- Interpretations

- Team

entrance/access

points

MAPS: Concourse Map (level 1 & 4)

All New Foyers!! �- Coffee Lounge & Food Options- Coffee Lounge & Food Options

- Resource

- Registrations/Groups

- Spheres

- Interpretations

- Network

- Compassion

- College- College

- Social Justice

- Team Box

- European Teams

MAPS: Suite Level

Who’s in the Suites…

LEVEL 2:

- TLC

- Community Partners

- Groups

LEVEL 3:

- Families

ACCESS: DelegatesGREEN – FIXED SEATING (GUEST, NETWORK, INTERPRETATIONS, 40+ GROUPS)

BLUE – ROTATION 1

GOLD – ROTATION 2 ORANGE – SUITE ALLOCATION (FAMILIES WITH UNDER 1s AND CUBBY KIDS, TLC, COMMUNITY ORANGE – SUITE ALLOCATION (FAMILIES WITH UNDER 1s AND CUBBY KIDS, TLC, COMMUNITY

PARTNERS)

RED – YOUNG & FREE (YOUTH DELEGATES)

YELLOW – KIDS (QUADRANT)

NIGHTS – E-Tickets

**See seating rotation for entrance details

ACCESS: DelegatesBOX OFFICE: Open from 12pm - For all Adult & Y&F Delegates

Wristband replacements cost £25

INTERPRETATION:Headset Pick up from 12pm outside Main Entrance on the RIGHT

Delegate Wristband from Box Office, additional Country wristband when

picking up headset.picking up headset.

TLC: Meeting Point and entrance through LEFT side ENTRANCE B, straight

up to suites using Lift.

Identify by TLC Lanyards (Suite, Wheelchair, Team)

FAMILIES: Entrance B left hand side to Suite Level 3

Families team will communicate specific suite allocation

Orange wristband

GROUPS: Using Entrance B. Under 35 are part of seating rotations, 35+ in

Suites, 70+ lower bowl allocated seating. Groups Team at Info Point

General delegate wristband pick up, allocated seating GREEN wristbands.

NETWORK: Meeting Point and entrance through LEFT side ENTRANCE B, seating accessible via AMEX Lounge.

Identify by Network Lanyards (NW Guest, NW Seating, NW Friends)

GUESTS: Entrance through VIP entrance & Network Entrance

Identify by Guest Lanyard and no wristbands (Guest, Guest Seating, Guest Relation Team)

NIGHT DELEGATES:Entrance through Entrance H with e-ticket

SEATING: Delegates

MORNING DAY EVENING

Y&F Upstairs Everyone Downstairs Y&F Downstairs

1x Seating Rotation

Upstairs

ENTRANCE B – Floor, Lower Bowl and Suite Level | ENTRANCE H – Level 4

SCHEDULE & ON-THE-DAYProgram Info:

- Spheres

- Leadership Session

- Breakouts

FRI 28TH SAT 29TH SUN 30TH

TRUCK LOAD

12pm

**all NON

TRUCK LOAD

4pm

**PLATFORM areas

PRE-CONF SUN

11am- Breakouts

- Lunch/Dinner Options

**all NON

PLATFORM areas

prepped

**PLATFORM areas 11am

1.30pm

4pm

6.30pm

MON 31ST TUES 1ST WED 2ND THURS 3RD FRI 4TH SAT 5TH SUN 6TH

LOAD IN

7.30am

@outside costa

LOAD IN

7.30am

@outside costa

DAY ONE

6.00am

DAY TWO

6.00am

6am: Y&F load-in

DAY THREE

6.00am

SELAH CONF SUNDAY

11am8am START

AM: Production

PM: Requirement,

backstage corridors,

IT, photography

8pm GET OUT

8am START

10am: All Areas

2pm: Team Zone

8pm GET OUT

12pm NW Luncheon

12pm BOX OFFICE

5.30pm DOORS OPEN

7pm Session Begins

12pm GET OUT

9am DOORS OPEN

10am Session Begins

12pm GET OUT

9am DOORS OPEN

10am Session Begins

5pm Y&F load out

**Pack down during

last session

3am GET OUT

11am

1pm

3pm

5pm

7pm

VENUE• DOORS

- Wednesday opening 5.30pm (for 7pm start)

- Thursday & Friday opening 9am (for 10am start)

• KIDS

- No children will be allowed inside the venue before doors open. No children allowed backstage at anytime during the conference.

• SAFE & SOUND / BAGS

- With increased security measures the venue recommend bringing no bags or a small bag no larger than (35cm x 40cm x 19cm).

- Please leave extra time for all bags to be scanned.

- NO LUGGAGE will be allowed in the venue. Venue luggage store available at £10 per bag at CARPARK 1. CARPARK 1.

• FOOD

- No food to be brought through Delegate Entrances except for baby food.

• VERY IMPORTANT FRIENDLY FOOTNOTE ☺☺☺☺

- Speak to your team leader if you have any query not the venue

TEAMS: ACCESS- Wristbands:

Mon-Tues = Daily Wristband

Wed-Fri = Full Time, Wed & Thurs (PINK), Wed &

Fri (YELLOW)Fri (YELLOW)

Backstage = Additional Pass

- Collection:

Mon/Tues: 5pm-8pm

Wed: 6am-5pm

- TEAM ENTRANCE @Quadrant Opening Times:

ACCESS

FOH: Team Zone, Service Yard,

Concourses, Early Access

BACKSTAGE: FOH, plus dressing

room corridors, team corridor, Mon/Tues: 7.30am hold, 8am arena, 8pm close

Wed-Fri: 5.30am hold, 6am Arena, 12am close

Friday Load Out: 7pm close, 7pm – 3am Door A

- Door A access

room corridors, team corridor,

behind stage, production areas

Don’t Forget…

Security - Bag Checks

Luggage Storage (closed mon/tues)

TEAM: INFO

- Team Zone:

The Team Zone will consist of Pack & Prep, Food,

Cafe, Radios, T-shirts, 2018 Registrations and Team Cafe, Radios, T-shirts, 2018 Registrations and Team

Europe. The main Team Briefs and baptisms will also

be held in the Team Zone.

- The Team Zone will be in the Service Yard (access via the

Quadrant)

- Catering: You will need a token for each meal (speak with

you Team Leader)

- T-shirts: You will need a token from Team Leader or from

Team Entrance

- Cloakroom: See the Team Information page at

hillsong.co.uk/volunteer for restrictions.

- Café: There will be a café selling snacks

- Sitting in: Enter through Door B

MAPS: Team Zone

YOUNG & FREE CREDENTIALS:

- ALL Volunteers : Red & Black Wristband - ALL Volunteers : Red & Black Wristband

- Delegates: Red Wristband

- Other Volunteers: all on an access list.

Overview Timings:Overview Timings:

WEDS:

Bump in 6:00am

SESSION: 14:30pm-16:50pm

THURS:

SESSION: 14:30pm-16:50pm

Bump out: 7:00pm

KIDSONG & FAMILIES KIDSONG

Location: All age groups @ The Quadrant

Passes: Yellow wristband for check-in

& sticker for name, age group & tribe.

*Passes to be sent by Friday 14th

Check-in: 1 hour before each session

Psalm 73:28 “But as for me, it is good to be near God. I have made the Sovereign Lord my

refuge; I will tell of all your deeds.”

Check-in: 1 hour before each session

Pick-up: Within 30mins of session finishing.Fine will apply for late pick-ups!

Parent meet point (inc parents suites):

The Quadrant

NOTE: No Cubby programme in evenings,

All parents allocated a suite for conference.

NOTE: No access to volunteers without

pre-arranged pass. Inc film & TV teams.pre-arranged pass. Inc film & TV teams.

NEARLY AT CAPACITY!

PARENTING SUITES

Location: Suite level 3

Passes: Orange wristband & pre allocated

to a suite.

Questions…

Thank you for volunteering at Hillsong Conference 2017.

We look forward to serving with you!We look forward to serving with you!

If you have any questions, please check with your Team Leader.