2016–17 - microsoft · thought leadership. the 2016–17 financial year was a period of...

2016–17ANNUALREPORTCONNECTING PEOPLE AND IDEAS

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President's Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Governance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Year in Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Members, Cluster Partners and Community . . . . . . . . . 8

Products and Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

The Outlook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

CONTENTS

The Institute of Public Administration Australia (IPAA) NSW is the professional association for people who work in and with the public sector. Our mission is to build the capabilities of our members and support the development of a world-class public sector. We work hard to advance the profession of public administration through learning and development programs, events and thought leadership.

The 2016–17 financial year was a period of significant achievement for IPAA NSW. Under the guidance of Madeleine Culbert, appointed CEO in July 2016, we undertook substantial reforms to ensure we could deliver on the new products, services and commitments to the clusters and agencies in the NSW public sector.

The focus on building a stronger, more mature and increasingly relevant Association for individual and partner membership groups has required renewed efforts from the Board, Chief Executive Officer (CEO) and staff. I am delighted to report that the fruits of these efforts are already evident, with a significant increase in member engagement. In 2016–17 IPAA NSW doubled membership numbers.

The results of this work are detailed in this annual report. In the 2016–17 financial year, more than 3,000 people attended 25 events, and 2,500 engaged with training programs – a 50 per cent increase on the previous financial year. Our community is now greater than 10,000 people, with more than 2,500 professional and affiliate members.

IPAA NSW’s financial results for 2016–17 show a record surplus of $494,619. This is due to strong performance in all areas of the business.

I would like to acknowledge the commitment of the dedicated IPAA NSW staff and contributions of Council and the Program Advisory Committee in achieving this impressive result. Thank you also to the public sector clusters, agencies and partners for their continued support of IPAA NSW’s endeavours.

We aim to continue to be a highly valued association that our members, partners, stakeholders and the broader public sector community choose to work with to achieve their professional and business outcomes.

PRESIDENT'S REVIEW

Martin Hoffman President, IPAA NSW

IPAA NSW ANNUAL REPORT 2016–17 4

GOVERNANCE

COUNCIL MEMBERS 2016–17PRESIDENT

1 Martin Hoffman FIPAA (from November 2016) Secretary, NSW Department of Finance, Services & Innovation

VICE PRESIDENTS2 Carolyn Burlew FIPAA

Deputy Chair, South West Sydney Local Health District Board

3 Claudine Lyons (from November 2016) Director, Infrastructure & Policy, NSW Department of Premier & Cabinet

4 John Hubby Deputy Secretary, Corporate Services, NSW Department of Family & Community Services

COUNCILLORS 5 Madeleine Culbert

(ex-officio) (from July 2016) Chief Executive Officer, IPAA NSW

YOUNG PROFESSIONAL COUNCILLORS

6 Renee Attard Senior Policy Officer, Behavioural Insights Unit, Department of Premier & Cabinet

7 Iona Krefel Manager, Industry Support, NSW Office of Liquor, Gaming & Racing (OLGR)

CO-OPTED COUNCILLOR 8 Robert Alder

Transition Manager, Reform Group, Department of Justice

9 Dr Teresa Anderson Chief Executive, Sydney Local Health District, NSW Ministry of Health

10 Jim Betts Chief Executive Officer, Infrastructure NSW

11 Margaret Crawford FIPAA Auditor General of NSW, NSW Audit Office

12 Glenn King Deputy Secretary, Premier’s Implementation Unit NSW, Department of Premier & Cabinet

13 Mary Ann O’Loughlin AM FIPAA Deputy Secretary, Social Policy Group, NSW Department of Premier & Cabinet

14 Tim Hume (from November 2016) Chief Information Officer, Department of Family and Community Services

Council meeting attendance 2016–17 11/07/16 03/11/16 20/02/17 22/05/17Robert Alder

Teresa Anderson

Renee Attard

Jim Betts

Carolyn Burlew

Andrew Cappie-Wood n/a n/aMargaret Crawford

Madeleine Culbert

Martin Hoffman n/a n/a

John Hubby

Tim Hume n/a n/a

Glenn King

Iona Krefel

Claudine Lyons n/a n/a

Mary-Ann O’Loughlin

Albert Olley n/a n/a n/a

A Council of members guides IPAA NSW to achieve its strategic goals, with 13 professional members elected or co-opted as Councillors. The CEO is an ex-officio member and there is provision to co-opt additional members to Council. All elected Council positions are honorary and elected Councillors do not receive a stipend for their work.

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YEAR IN REVIEWFINANCIAL YEAR 2016–17

In the 2016–17 financial year, IPAA NSW focused on bedding down initiatives, and reviewing and commencing reforms in key business areas. We listened to customer feedback and embarked on repositioning the Association as a highly valuable resource for members and the wider public sector community.

Over the year, the business shifted from providing discrete services focused on thought leadership, events and training, towards a more relevant and holistic capability and development offering. IPAA NSW has worked hard to develop new ways to enhance the learning experiences and the skills and confidence of public sector workers, and provide them with networking opportunities, all of which help facilitate mobility across the sector.

The results of these efforts are evident in the development of IPAA NSW’s new capability strategy, which comprises new learning opportunities, a robust and varied program of events, and carefully curated thought leadership offerings.

THOUGHT LEADERSHIPThe focus of the IPAA NSW electronic news service, Ignite, was adjusted to incorporate more curated thought leadership content relevant to the public sector. Articles in Ignite are searchable by capabilities that mirror those of the Public Service Commission’s capability framework. Readership of Ignite is 33 per cent of membership, which is 3 per cent above industry best practice.

NETWORKING EVENTSIPAA NSW events form a vital component of capability development, offering unique opportunities for networking, mentoring and thought leadership. Event attendance is high, at 80 per cent of events at capacity; and event satisfaction is 89.9 per cent.

Highlight events in 2016–17 included:

• State Conference

• Stewards of the Public Sector – On the Couch

• Executive Women’s Luncheon

• National Investigation Symposium

• Spann Oration delivered by Ann Sherry, AO, FIPAA

• International Women’s Day

• CEO and Young Professionals Breakfast

• IPAA National Conference

• Budget Briefing Breakfast.

CAPABILITY DEVELOPMENTThe reform of IPAA NSW’s capability development services throughout 2016–17 was a strategic move to ensure the Association remains relevant to the changing nature of the public sector. The Association:

• Moved to a contemporary learning and development program, with a blend of online and face-to-face content

• Procured a best-of-breed membership engagement system

• Rolled out a whole-of-sector financial management training program to support Prime

• Worked more closely with learning and development directors in the public sector to increase capability.

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MEMBERSHIPIPAA NSW membership grew over the 2016–17 financial year, boosted by the solidification of cluster partnership arrangements.

IPAA NSW now partners with the following clusters:

• Department of Family and Community Services

• Department of Justice

• Department of Industry, Skills and Regional Development

• Transport for NSW

• Department of Planning and Environment

• Department of Finance, Services and Innovation

• NSW Health

• Department of Education

• Department of Premier and Cabinet

• NSW Treasury.

A partnership with IPAA NSW demonstrates an organisation’s commitment to the continuous development of its staff and supports the NSW Government’s mission to make the state’s public sector a world leader. IPAA NSW also has four agency partners and works closely with the Public Service Commission.

PRIVATE SECTOR ENGAGEMENTIPAA continues to position itself as the bridge between the public and private sectors. The Association has built strong relationships with highly regarded organisations that work with the public sector, and successfully hosted numerous events over 2016–17 with the support of private sector partners.

1 Secretary, Tansport for NSW Tim Reardon and team

2 Attendees at the 2017 Picnic in the Park event at the Royal Botanic Gardens, Sydney

3 Speaker David Hazlehurst, Deputy Secretary (a/g), Department of Industry, Innovation and Science at the 2017 State Conference

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MEMBERS, CLUSTER PARTNERS AND COMMUNITYMEMBERSHIP – CLUSTER AND AGENCY PARTNERSHIPS Growth in IPAA NSW membership in 2016–17 is particularly due to the solidification of cluster partnership arrangements. During this period, IPAA NSW continued its partnerships with the 10 NSW Government agency clusters, increasing professional and affiliate membership. An IPAA NSW cluster partnership provides an opportunity for the stewards of the public sector to collaborate with IPAA NSW to enrich the professional development opportunities available to their staff.

In 2016–17, we bedded down cluster partnerships, including the full allocation of individual and affiliate memberships as part of the agreements in place. The clusters were represented at all IPAA NSW’s flagship events, including the CEO and Young Professionals Breakfast, the Budget Briefing Breakfast and the State Conference.

IPAA NSW worked in partnership with each cluster to ensure content covered the big issues they are grappling with, including the skills needed for the future and where they see capability is lacking.

NETWORKSA review of IPAA NSW network groups was undertaken during the 2016–17 financial year.

The Young Professionals Network (YPN) works with IPAA NSW to provide professional development and networking opportunities for members who are 34 years of age or under. The YPN refreshed its coordinating committee and appointed a new, enthusiastic chair.

A review of the Women’s Leadership Network (WLN) was conducted to establish how it can partner with IPAA NSW to increase the representation of women in public sector leadership roles and support them in their work.

1 Speakers at 2017 State Conference discussing ‘Digital Imperatives: What are the must-haves for the users of digital services?’

2 Spann Oration 2016 event speaker Ann Sherry, Executive Chairman, Carnival Australia (right) with Madeleine Culbert, IPAA NSW CEO and Martin Hoffman, President, IPAA NSW

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PRODUCTS AND SERVICESLEARNING AND DEVELOPMENT REFORM Throughout 2016–17, IPAA NSW repositioned itself as a relevant organisation with a holistic product offering that helps to develop people’s capabilities and networks, and facilitate their mobility across the sector.

Measures to reform the Professional Training and Development area of the business aim to ensure the consistent capability and performance of NSW as a world-class public sector. IPAA NSW engaged an external consultancy to review the relevance and growth. The review report included numerous recommendations, which have now moved to the implementation planning stage.

The new learning framework now better aligns to the NSW Public Sector Capability Framework.

Phase 1 of IPAA NSW’s four-phase Learning and Development Reform project was delivered on time. Key work completed by the end of the financial year included:

• Considering content for an IPAA NSW Review of course offerings include gap analysis, demand, currency and profitability

• Reviewing competitors

• Analysing the future of IPAA NSW’s organisational learning and development, and workplace learning programs

• Conducting a survey of human resources (HR) practitioners and the IPAA NSW community

• Reviewing IPAA NSW’s key training providers.

PROGRAM ADVISORY COMMITTEEIPAA NSW’s Program Advisory Committee developed a program design framework to better understand how the ideas and input from the sector are considered and scheduled into the Association’s Learning and Development events and thought leadership program. The committee also agreed to meet quarterly, rather than bi-annually, due to the critical role it plays in shaping the program.

The Program Advisory Committee was responsible for identifying four broad themes for IPAA NSW’s events: Stewardship, Innovation, Digital and Data, and Beyond the Five-Year Future.

The 2016–17 Program Advisory Committee consisted of:

• John Hubby, Department of Family & Community Services (Chair)

• David de Carvalho, NSW Education Standards Authority

• Brigitte Fairbank, NSW Treasury

• Kerrie Field, Department of Finance, Services and Innovation

• Meg Graham, Department of Industry

• Simon Officer, Department of Planning and Environment

• Paul Passmore, Transport for NSW

• Annette Solman, NSW Health.

ONLINE TRAININGIPAA NSW’s digital platform, Illuminate, was significantly tested with the successful rollout of NSW Treasury’s PRIME financial management training to 1,200 users. This was the Association’s inaugural whole-of-sector training exercise.

Online training continued to exceed budgeted profit with the commencement of an arrangement with the Department of Finance, Services and Innovation to provide Level 1 government procurement training. This training course was launched in April 2017 with the aim encouraging all public sector employees to undertake basic procurement training within the following three years.


WORKING WITH LEARNING AND DEVELOPMENT DIRECTORSDuring 2016–17, a substantial amount of time was devoted to meeting with agency secretaries, deputy secretaries, and Learning and Development executives to gain a deeper understanding of their organisation’s capability development needs and how IPAA can be a more important resource for them to draw from.

These meetings informed IPAA’s Learning and Development Reform project, which aims to move IPAA’s training offerings to a blended and more contemporary, flexible and relevant learning format.

Discussions were also held with the cluster heads of HR on how IPAA can work with them to develop a baseline suite of training courses aimed at achieving consistent capabilities across the sector. There is a strong appetite for this kind of coordination, which will help to reduce the duplication of resources sector-wide.

MEMBER ENGAGEMENT CAPABILITYFollowing a rigorous procurement process, IPAA NSW contracted a new membership engagement system. Called iMIS, this sophisticated solution will support IPAA NSW in achieving its business goals well into the future.

The capabilities of iMIS exceed the current and future business needs that staff members identified in a business capabilities and requirements review. Additional capabilities are particularly focused on data capture and analysis. This mirrors the objectives of Stage 3 of IPAA NSW’s digital strategy to capture and analyse customer data to continuously improve the business and deliver value to members and partners. The system has a strong focus on communications and engagement, which will allow IPAA to develop a sophisticated approach to these business areas.

EVENTSMore than 3,000 people attended 25 events during the 2016–17 financial year, including:

• Executive Women’s Luncheon – 16 August 2016

• National Investigation Symposium – 9–11 November 2016

• Spann Oration delivered by Ann Sherry, AO, FIPAA – 23 November 2016

• Picnic in the Park – 9 February 2017

• International Women’s Day – 8 March 2017

• Digital and Data Forum – 16 May 2017

• CEO and Young Professionals Breakfast – 26 May 2017

• IPAA National Conference – 15 June 2017

• Budget Briefing Breakfast – 22 June 2017

• Stewards of the Public Sector – On the Couch with Andrew Cappie-Wood, Martin Hoffman, Rob Whitefield, Elizabeth Koff, Mark Scott, Jeannine Biviano and Tim Reardon

HIGHLIGHT EVENT: 15TH ANNUAL CEO AND YOUNG PROFESSIONALS BREAKFASTMore than 900 CEOs and young professionals attended the 15th Annual CEO and Young Professionals Breakfast on 26 May 2017 with the theme ‘The Public Sector of the Future’. Two recognised young professionals – David Nicholson, Deputy Secretary (Policy), Department of Premier and Cabinet and The Hon. Sarah Mitchell, MLC, Minister for Early Childhood Education, Minister for Aboriginal Affairs and Assistant Minister for Education – were keynote speakers, sharing their views and insights about their successful journeys as emerging leaders.

The Hon. Sarah Mitchell presenting at the IPAA NSW CEO YP Breakfast, June 2017


The Breakfast allowed CEOs to showcase their support for the development of young people, investing in the talent of the future and sharing ideas about building a world-class public sector. Held at the International Convention Centre (ICC) Sydney, the Breakfast attracted attendees from across the public sector, providing an excellent thought leadership experience.

HIGHLIGHT EVENT: STATE CONFERENCE The annual State Conference was held on 15 June 2017. The theme of the conference was ‘Innovating, Emulating and Enabling: How digital transformation is changing public sector skill sets’.

The conference focused on:

• Innovating – examining the opportunities that digital and data create for the public sector to work in new ways

• Emulating – exploring ways for the public sector to copy or adapt digital innovations in the private or not-for-profit sectors

• Enabling – discussing what will be required for the public sector to take full advantage of the opportunities created by digital and data.

The conference sought to support the changes required to deliver NSW’s digital agenda, and educate the sector about the challenges inherent in changing skill sets, upskilling and increasing digital literacy.

The sector-wide Digital Working Group and the office of the NSW Chief Information and Digital Officer supported the creation of the conference program, along with members of IPAA NSW’s Council, Executive and Program Advisory Committee. IPAA NSW secured a record level of sponsorship for the conference.

THOUGHT LEADERSHIP – IGNITEA sharper focus on curating compelling and timely public sector–focused thought leadership and news over 2016–17 increased engagement with the weekly online Ignite news service. More than one-third of members now open the newsletter each week.

Ignite continues to be used to promote IPAA NSW’s activities and highlight the four programming themes: Stewardship, Innovation, Digital and Data, and Beyond the Five-Year Future. During 2016–17, the content marketing strategy strongly resonated with the public sector community, with an engagement level above the industry average.

Ignite also included a quarterly President’s column and a series of articles profiling IPAA NSW Councillors to increase awareness and build the organisation’s reputation. Space was dedicated to highlighting cluster partner and strategic partner relationships.


THE OUTLOOKFINANCIAL YEAR 2017–18

In the 2017–18 financial year, IPAA NSW will focus on finalising key operating reforms, as well as investing in, and rolling out, the new blended learning curriculum, new event series, and thought leadership and member value propositions. These achievements will create a solid platform for future growth at IPAA NSW.

LEARNING AND DEVELOPMENT REFORM A three-year Learning Strategy 2017–2020 will outline the new blended learning curriculum. IPAA NSW will implement a request for quote process for training providers with a view to establishing new contracts. The need for printed training materials will also be reduced.

Using the newly developed Illuminate platform, supported and facilitated online and blended learning will allow for a richer, more relevant and flexible learning approach aligned to the 70:20:10 model of learning. IPAA NSW will focus on supporting a culture of continuous learning, curating flexible and scalable learning resources, and providing learners and agencies with choices about the way they develop capabilities and engage in learning.

Phases 2 and 3 of the project will take place in parallel and involve the development of IPAA’s Learning Strategy 2017–2020 and the review of governance, business processes, contracts and quality management methods.

This approach will achieve better, more consistent learning outcomes and desired behavioural change in workplaces. It will also provide more bite-size and flexible options to promote continuous learning and development opportunities for individuals, members, agencies and the wider public sector. The new curriculum will be launched in early 2018.

EVENT REFORMNew Deliverology seriesMany public policy problems appear intractable despite strong political commitment and substantial public resources. This blockage has created a new interest in the idea of implementation units that provide new public sector structures and processes to help to improve results in key priority areas.

The Deliverology series will explore how the implementation unit model is being used in NSW to deliver on the 12 Premier’s Priorities and how similar approaches are used in other jurisdictions around the world. It will also examine how the Premier’s Implementation Unit model could be used in other areas of public sector service delivery.

This series will represent the IPAA NSW’s inaugural approach to blended learning services and reflect the Association’s Learning Strategy 2017–2020. The approach supports a culture of continuous learning and the curation of flexible and scalable learning resources that provide learners and agencies with choices about how they develop public sector capabilities. The series will be supported by thought leadership content in Ignite.

New Band 3 Breakfast series This series of intimate breakfasts will provide a valuable networking and relationship-building opportunity for deputy secretaries and Band 3 senior executives. Chatham House Rules will drive a frank and open discussion and candid sharing of experiences. This strictly invitation-only series will be held bi-monthly.


New Executive Support series Feedback from IPAA NSW’s public sector market suggests those who work as executive officers, executive assistants and executive support officers currently have limited professional development opportunities. This series seeks to address this market gap, supporting staff members across the NSW public sector and helping to develop stronger working relationships.

NETWORKING REFORMYoung Professionals NetworkThe refreshed Young Professionals Network (YPN) Committee will formulate a new vision for its activities in 2017–18 and beyond. The committee’s new work plan will include two key priorities – a YPN events program and a secondments initiative with the private and not-for-profit sectors.

Women’s Leadership NetworkThe Women’s Leadership Network will undergo a review and refresh. Research into a cost-effective, middle management coaching service is in progress. IPAA’s member base identified that this is a much-needed service in support of women in the public sector.

MEMBERSHIP REFORMAn external consultant has been engaged to develop a membership strategy and implementation plan to increase and retain member numbers, develop value propositions for the different target markets and capture data on member activities for analytic purposes.

The new member engagement system, iMIS, will go live in late 2017 as part of Stage 3 of IPAA NSW’s digital strategy. It will capture and analyse customer data to continuously improve the business and deliver value to members and partners. IPAA NSW is supporting IPAA ACT in developing its new member engagement system, using IPAA NSW’s iMIS system as the base.

SUMMARYIn 2016–17, IPAA NSW bedded down the previous year’s new initiatives, repositioned the Association as a useful resource for the public sector, and streamlined partnerships with the 10 NSW Government agency clusters, the Public Service Commission and individual agencies.

In parallel, two large reforms commenced: the reinvention of IPAA NSW’s learning and development curriculum, and the procurement and implementation of a new member engagement system. These reforms will assist IPAA in achieving its projected growth via significantly increased member value propositions and benefits.

Financially, IPAA NSW ended the year with a very positive surplus. This will enable investment in new and future initiatives planned for 2017–18, as well as stronger reinvestment in the NSW public sector.

It is important to recognise the hard and focused work of the IPAA staff, as well as the support of voluntary Councillors, the Program Advisory Committee, the Audit and Risk Committee, cluster secretaries, the Public Service Commission, the Information Communications Technology Leadership Group and heads of human resources in assisting IPAA NSW on its journey from ‘good to great’.

I would also like to thank IPAA NSW members for their support – they are the backbone of our Association.

Madeleine Culbert Chief Executive Officer IPAA NSW


Level 6, Bligh House 4–6 Bligh Street, Sydney NSW 2000

GPO Box 904, Sydney NSW 2001

t 02 8223 8418 f 02 8223 8420 e [email protected]

2016–17 - microsoft · thought leadership. the 2016–17 financial year was a period of...

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