2013 3rd bi-monthly quality meeting (2013 first half year

Weekly IOSA Working Team Meeting (2011)(2013 First Half Year Operation Review - Corporate Quality System)
Date: 05th September 2013 (Thursday)
Time: 14:30~17:30
Agenda:
Part I 2013 First Half Year Review of Corporate Quality System and Continuous Improvement
1.1 Review of Quality Indicators
1.2 Audit Finding Trend Analysis
1.3 Highlights of 2013 First Half Year
Part II Emphasis of 2013 Second Half Year
2.1 Follow up of 2013 IOSA Audit
2.2 Evaluation Program for Certified Internal Auditor
2.3 Other Emphasis of 2013 Second Half Year
Chair: Mr. Wen Dexin GM-CQ (ACEO) Attendance: Mr. Zhu Songyan CEO Mr. Zhao Xiancheng VPCS Ms. Ana Noronha CQE Ms. Bonnie Zhang CQAS Mr. Homer Masacupan FOD / FTE For QC of FOD Ms. Sandy Sun FOD / SFDS Ms. Sylvia Shi FOD / SFDS Ms. Iris Huang COM / Sr. Sec QC of COM Mr. Ronny Lau CSH / M-SM For QC of CSH Mr. Manson Zhu CSH / SOCS Ms. Emily Chan CSH / SISS QC of GAD Mr. Chris Chen GAD / SITPS Mr. Jason Li GAD / SITPS Mr. Falcon Wang GAD / ITOMA Mr. Yu Shouhai ENM / GM-QA QC of ENM Mr. Neil Wu ENM / SQAE Mr. Liu Feng ENM / SQAE Mr. Xeno Zhang ENM / QAE
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Agenda Details: Part I & Part II - Please refer to the attached. Q & A
1. GM-QA: Suggest to establish a centralized Quality Database to manage the QA program, which allow auditors to generate the on-line audit reports, follow up and monitor the open findings, etc in one database, thereby CQD can also overall control the QA program more effectively. The current practice of managing the QA program by individual department is under different standards and it is difficult to control.
GM-CQ: Thank you for the suggestion from ENM QA. Taking this opportunity, we would like to report each QA members about what efforts has CQD made in the Quality Database: 1) Quotation of Database With the coordination and support from GAD IT, CQD has contacted with 2 software suppliers for the quality databases (Q-Pulse & Office Automation). Upon exchange our user requirement and internal evaluation by the suppliers, due to some of functions related to system modification, the quotations are very high. Although the company has invested many resources in operational software for the past two years, this quality database is not included in the priorities.
2) Industry Inquiry & Comparing Air China: The Quality Database of Air China fulfills the demand of updating audit checklist, generating quality audit report, etc, but cannot achieve the effective QA monitoring. After our presentation of Air Macau’s existing Quality Database to Air China Team, the database was highly praised by the team. IOSA: In this IOSA Audit, although the Auditor was impressive in our Quality Database, he intended to raise an observation as the unacceptable of the Excel/Access format. However, after sending the QC of AQS with a written clarification with the justification as below, our database was finally accepted: - The Quality Database of Air Macau is composed of the excel sheet and supporting
documents, so that all the data input are evidence-based, in order to solve the major concern of Excel/Access format, which will not be able to modify any data at will.
3) Continuous Improvement - Our existing Quality Database is informative and has been through many times of
optimizing the structure, subject, classification, etc, in order to fit the operations needs. In the near future, CQD will further study and improve the database to support the evaluation of Key Performance Indicators of QA Program.
- The database software will be shelved until it is maturely constructed. After that, CQD will coordinate with GAD IT to seek the proper supplier to produce the database software.
- All the QA data shall be sharing with each concerned QA member. CQD will coordinate with GAD IT for the solution to achieve data sharing from the Quality Database under the precondition of data security.
2. VPCS: As mentioned in the presentation that the non-conformance report of potable water and catering issued by the Health Authorities, will be treated same as the Mandatory Occurrence Report (MOR). However, since most of the occurrences are in outstations and under inconsistent handling procedure by the authorities, the investigations of these occurrences are usually very complex.
GM-CQ: The purpose of above requirement is to incorporate the potable water and catering into the QA program, and have a reasonable connection between audit findings and occurrences (e.g. if there is a non-conformance report raised by the Health Authority for the catering service in Nanjing, CSH QA shall identify and issue at least 1 finding in the scope of catering during the audit in Nanjing. Unscheduled audit is highly recommended upon necessary).
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CEO Statement 1. With the efforts by each department, both Safety System and Quality System have made the significant
progress in this year, and the general trend of IOSA Finding & Observation is much better than before. Although the number of IOSA Finding of FOD is close to the last Audit, after bringing in the management mode of QAR & MOR with the more strict standards and specific requirements from Air China, FOD has improved greatly as well.
2. The Safety System and Quality System shall always adhere to the principle of “as strict as possible standard” and the objective of “continuous improvement”. The company encourages each Auditor to self-identify then self-rectify the finding in a proactive way, therefore, we developed the “Normal Finding Rate” (the number of Internal and External Finding shall more than the Third-party Finding) as one of the Key Performance Indicators (KPI) to the Quality System, in order to achieve: 1) The result of Third-party Audits to be better and better; 2) A positive effect on the company image.
3. Currently, the company is working on a positive Incentive Mechanism for the staff who involving in the duty of training instructor, safety, quality, etc, with the appropriate job title, benefit, etc to match his/her responsibilities. In the future, the Auditor Team will be more normalized and evaluated by the KPI.
4. In aviation industry, the Quality is closely linked with Safety. An effective KPI plays a guidance role
for the company, and can ensure the company to continuously growth in a correct direction. As the next step, CQD should work with the concerned quality members for the KPI of Quality System, especially to cover the areas that not included in the scope of ASD, e.g. Station Management, Cabin Service, Ground Service, Internal Administration Service, etc, set up the equivalent accountability system, service standard, etc. Also, CQD shall participant into the KPI formulation for each department, and the quality shall be treated as one of the basic dimensions for each department.
5. Besides the audit and improvement activities on the manuals and procedures, CQD shall participant into the special project for serious incidents, and work out the relevant triggers, handling procedures, etc for this kind of the project, to ensure the trouble shooting to be well performed in order to avoid any recurrence.
6. The structure, responsibility and reporting flow of Quality System did not been finalized during the first part of Company Transformation Project. In the future, the company will review, optimize and define the Quality System to cover all operations aspects.
20132013
2013 F2013 First Half Year Operation Review irst Half Year Operation Review -- CCorporateorporate Quality SystemQuality System &&CCorporate orporate Quality System Quality System & &
2013 32013 3rdrd BiBi--monthly Quality Meetingmonthly Quality Meetingy Q y gy Q y g
Corporate Quality Division August 2013
1
g
Quality SystemQuality System
2013 2013 First Half Year Review of Corporate Quality System and Continuous ImprovementContinuous Improvement
2013 Emphasis of 2013 Second Half Year
2
1 1 1.1 Review of Quality Indicators
1.2 Audit Finding Trend Analysis
1.3 2013 Highlights of 2013 First Half YearHighlights of 2013 First Half Year
3
1.1 (16) i f Q i i ( )Review of Quality Indicators (Jan to Jun)
2013 T2T2 Good performance of the Corporate Quality System in 2013 first half year. Except the implementation of Audit Plan is behind schedule, other Quality KPIs are achieving on T2 or above.
# / KPI / Target
/ Status / Remarks
/ T1 T2 T3
- 100% - 100% AACM: 12; CAAC: 1.Audit
2 Normal Rate of Audit Finding 85% 100% 115% 147.83%
Please see attached
3 On time AACM CAR Reply 91.21% 94.51% 96.70% 100%
Please see attached
- Complete - 31.58% Please see attached
4
2. 2.
3. 3.
T3
50
Normal Rate of Audit Finding Internal & External Audit Finding AACM Audit Finding
T3
91100
Overdue Finding AACM Finding
20 30 40 50
8 9 13
0 0 8 6 0 0
20
Dept. Internal &
CQD 8 1 900.00%
Rate
2011 8 91 91 21% FOD 9 11 81.82% CSH 13 11 118.18% ENM 37 23 160.87% COM 0 0 0 00%
2011 8 91 91.21%
2012 6 48 87.50%
5
Sub-total 67 46 147.83%
4. 4. (2013(2013)) 1) 1)
Review of Quality Indicators (Jan to Jun)
Completion of Audit Plan (2013 First Half Year)
Conducted Audit Subject (Jan to Jun 2013) Scheduled & Unscheduled Audit (Jan to Jun)
)) Status of Internal Audit & External Audit
Internal < External
Internal Audit 47%
External Audit 53%
20
Internal Audit External Audit 13
4 1
12 16
In 2013 first half year, affected by operating new stations, authorities requirements and resources
6
CQD FOD CSH ENM COM GAD
, q limited, etc, the implementation of external audit is better than the internal, however, the overall implementation status is still behind schedule.
1.2 (16) A i i i A i ( )
(Findings of Third Party Audit Internal &External Audit)
Audit Finding Trend Analysis (Jan to Jun)
(Findings of Third Party Audit, Internal &External Audit) Level 1 Finding: FOD - 1 Level 1 & Repetitive: FOD - 135 33
Internal Audit Finding External Audit Finding Third Party Audit Finding MOR
FOD - 1 Repetitive Finding: FOD - 1, CSH - 1, ENM - 4
15 20 25 30
98 13 12 13

Third Party Audit Finding Level 1 Finding Repetitive Finding L l 1 & R titi Fi di
0 5
0
9
0 0
12%
Level 1 & Repetitive Finding Level 2 & 3 Finding
CQD 0 8 1 0 FOD 9 0 12 11 CSH 0 13 13 3 ENM 4 33 24 16
2%
7
COM 0 0 0 0 GAD 0 0 0 0
Sub-Total 13 54 50 30
84%
1.2 (16) A i i i A i ( )
(A dit Fi di T d A l i I t l E t l & Thi d P t )
22 25
Audit Finding (Internal+External+Third Party) MOR (Audit Finding Trend Analysis - Internal, External & Third Party)
31 MOR 22
20
10 This analysis will focus on the TOP 10 areas.
The lack of correlation between Internal Audit Findings and MORs.
12 12 9 10
35
10
3 3 3 2 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 1 0 0 1
3 2 2 1 1 1 1 0
8
1.2 (16) A i i i A i ( )
(Audit Finding Trend Analysis - Internal, External & Third Party)
(Although few audit findings have been raised in the following hazard areas(Although few audit findings have been raised in the following hazard areas, concerned departments shall still maintain the high attention) 15. (Records System) 16 (GHA Provision of Resources)16 (GHA Provision of Resources) 17. (Quality Assurance) 18. (Flight Crew Qualification) 19. (FLT Management and Control) ( g ) 20. (Maintenance Planning) 21. (Aircraft Fueling) 22. (Continuing Airworthiness) 23. (Unit Load Device) 24. / (Aircraft De-/Anti-icing) 25. (MNT Authorities and Responsibilities) 26 26. (Regulation Compliance) 27. (Security Management) 9
1.2 (16) A i i i A i ( )
(Audit Finding Trend Analysis - Internal, External & Third Party)
MOR (Concerned department shall also pay high attention to the following hazard(Concerned department shall also pay high attention to the following hazard areas, which have MOR occurrences but without any audit finding) (In-flight Operations) (Defect Recording and Control) (Defect Recording and Control) (Airside Operations) (FLT Airspace Rules) (MNT Control System) ( y ) (Flight Deck Coordination) (Flight Deck, Passenger Cabin, Supernumerary
Compartment Coordination) (Repairs and Modifications)
10
1. (Documentation System)
1. Out of date operations documents/ information being used.
2. Failed to properly distribute the manual
1. Failed to maintain the effectiveness of “List of Controlled Operations Manual”.
2 Failed to properly distribute the manual. 3.
NX manual kept by the GHA was out of date.
2. Failed to properly control the effective and obsolete documents.
Audit Finding 1.
NX manual kept by the GHA was out of date.
2. 5
GHA failed to properly distribute NX manual & Quality Notice.
3. .
GHA failed to properly control the effective and obsolete documents.
0 ORG FLT DSP MNT CAB GRH CGO SEC
11
1. NX manual kept by the GHA was out of date.
Failed to properly distribute the manual.
1.2 (16) A i i i A i ( )
1. (Documentation System)
/ O
8
14

Third Party Audit
Audit
MOR
This is an universal problem of NX outstations and GHAs. Shall optimize/improve the distribution and filing process of new published documents, and the control of obsolete documents by internal & external entities.control of obsolete documents by internal & external entities.
/ Continuous Improvement: CQD With the supplement manpower allocated in CQD for the manual management, CQD will study
12
With the supplement manpower allocated in CQD for the manual management, CQD will study and work out the effective solutions to improve our Documentation System.
1.2 (16) A i i i A i ( )
2. (Maintenance Record System)
1) 2) 1) ; 2) 3) AMASIS4) 5) C Mainly caused by: 1) Incomplete/ inaccurate AD record for the Certificate of Maintenance Renew (CMR); 2) I t t k d d b ENM 3) I l t / i t i f ti i t t AMASIS 4)2) Inaccurate task card prepared by ENM; 3) Incomplete/ inaccurate information input to AMASIS; 4) Incomplete AD evaluation record; 5) Fail to input the relevant maintenance data after C-Check.
/ Area for Improvement:Audit Finding/ Occurrence / p ENM ENM shall improve the efforts to self-identify and self-rectify internal problems.
10
2 0
Third Party
Internal Audit
MOR ENM shall enhance the audits of Maintenance Record System, ensure all the audit findings to be thoroughly rectified, in order to avoid any recurrence.
Party Audit
3. (Training and Qualification)
1. Lack of manual training to outstation staff.
2. Some definitions of process/ responsibility are missing from the training and qualification program. 1.
Failed to provide the initial/recurrentFailed to provide the initial/recurrent training to station staff.
2. GHA failed to provide the initial/ recurrent
i i i ff 6
8
0
3
0
3
1. Insufficient training program of the GHA.
2. The Safety Supervisor of GHA lack of safety recurrent training
0 0 0 0 0 0
14
3. (Training and Qualification)
20127.18% / O Q O & G 7.18% reduction than Y2012.
10 9
12 15
/ Area for Improvement:
Third Party Audit
This is an universal problem of outstations and GHAs. The training and qualification program of NX outstation staff and GHA personnel.
/ Continuous Improvement: 20132012FOD ENM As one of the key projects in 2013, the audit findings were significantly reduced than Y2012 with the efforts from each department (e.g. FOD & ENM). FOD, CSH and ENM shall continuously monitor the effectiveness of training and qualification program to NX outstation staff and GHA personnel. 15
1.2 (16) A i i i A i ( )
4. (Load Control) 1.
GHA failed to complete the Loading Instruction/ Report as per requirement.1. DOW
Wrong DOW figure was used for the CFP by Dispatch.
2 2. CSH failed to properly preserve the loadsheets of Wet-lease flights.
3. DOW/DOI
1. DOW/DOI The GHA failed to use the DOW/DOI which corresponded to the actual crew configuration for the loadsheetCSH failed to properly distribute the
DOW/DOI table to GHA.
1. Inaccuracy of Loading Instruction /Reports by GHA.
3
1 1 1 1 1 1 1 2 3 4
1. GHA failed to use the NX Loading Instruction/ Report .
0 1
4. (Load Control)
O Q O 20122.2%
Third Party Audit
MOR
This is an universal problem of outstations and GHAs. As mentioned in No 2 Training and Qualification due to the shortage of the training andAs mentioned in No. 2 Training and Qualification, due to the shortage of the training and qualification program to NX outstation staff, some of them might not be able to perform the professional and effective supervision to the station operations. DOW/DOI Shall ensure the update DOW/DOI to be properly distributed and accurately used.
Inadequate check to this hazard area, and due to the professional limitation of the internal auditors, they might not be able to identify the discrepancies during the audits. 17
1.2 (16) A i i i A i ( )

/ Continuous Improvement: CSH CSH shall further improve the training and qualification program to outstation staff,CSH shall further improve the training and qualification program to outstation staff, especially for the trainings relevant to safety and operations, in order to achieve the effective supervision to GHA. CSHDOW/DOI CSH shall study and carry out some new measures to ensure the accuracy of DOW/DOI beingCSH shall study and carry out some new measures to ensure the accuracy of DOW/DOI being used. CSH Develop the professional Auditor Team, e.g. CSH to provide Load Control On Job Training toDevelop the professional Auditor Team, e.g. CSH to provide Load Control On Job Training to the relevant internal auditors, assign load control staff to join the audits, train the operations staff to be internal auditors, etc. 7 CSH Station Management Division has requested each outstation manager to perform an inspection to the flight documents of the station, to ensure its validity and accuracy. It is suggested to add this flight document inspection as the standard requirement to NX outstations.
18
5. (Potable H2O Quality) 1
1
Audit Finding
1. Insufficient procedure/ standard of potable water operations program by the GHA.
2. The hose of potable water truck was not
1. GHA failed to perform disinfection to the2 2 2 2
2 3 4 5 The hose of potable water truck was not
capped by the GHA.
potable water truck as per required interval. 2.
The qualify of potable water was failed to be insured by the GHA.
1 1
6. (Tooling and Calibration)
WNZ XMN CTU HAN HFE DAD
5 Audit Finding 1.
1
3 2
1 1 2 3 4 GHA lack of serviceable /controlled identity on the
tool/equipment.
0 1
Calibration failed to be properly renewed by GHA. 19
1.2 (16) A i i i A i ( )
5. (Potable H2O Quality) & 6 (T li d C lib ti )
5. (Potable H2O Quality)
12 15
10 12 15

0 0 0 3 6 9
Non-conformity Report issued by the Healthy Authority.
Third Party Audit
MOR
/ Area for Improvement: This is an universal problem of the GHAs.
/ Continuous Improvement: ENM p ENM shall ensure all the audit findings to be rectified completely.
20
7. (Flight Crew Scheduling)
1) (Level 1)2) 3) Mainly caused by: 1) Incorrect flight time recording (Level 1); 2) Lack of block time monitoring system; 3) Lack of consistency and standard to fill the Journey Log.
/ Area for Improvement: FOD15
Audit Finding/ Occurrence
/ Continuous Improvement:4 6 9
12
/ Continuous Improvement: FOD FOD shall enhance the audits of Flight Crew Scheduling, ensure all the audit findings to be thoroughly rectified, in
0 1 0 3
Third Party
Internal /External
MOR ensure all the audit findings to be thoroughly rectified, in order to avoid any recurrence.
y Audit Audit
8. (Aircraft Loading)
1)2) Mainly caused by: 1) (Hong Kong) Failed to use the partition net, inappropriate loading manner; 2) (Macau Menzies) The loading procedure shall be optimized to improve the efficiency of loading.
/ Area for Improvement: The responsibility and procedure of handling/application of the partition net is not clearly documented12
15 Audit Finding/ Occurrence
partition net is not clearly documented. Lack of daily supervision to GHA operations.
/ Continuous Improvement:
2 2 0
0 Third Party Audit
22
9. (Material Handling)
1. Insufficient material handling program by the GHA
1. Unidentified service tag on the landing gear wheel. 4
5 Audit Finding
1. Insufficient material handling program2.
The flammable material failed to be stored in the fire-resisting construction cabinet.
2
2
3
4 Insufficient material handling program for the customer storeroom by the GHA.
0
1
9 12 15
Audit Finding/ Occurrence

/ Continuous Improvement: ENM ENM shall ensure all the audit findings to be thoroughlyThird
Party Audit
External Audit
MOR ENM shall ensure all the audit findings to be thoroughly rectified.
23
10. (Aircraft Technical Log)
1) C2) Mainly caused by: 1) Incomplete technical log entry after C Check; 2) Incomplete maintenance recording in the technical log, etc.
12 15
1 2 1 3 6 9
12 p y y internal problems.
/ Continuous Improvement: ENM
0 Third Party Audit
MOR
ENM ENM shall enhance the audits of Aircraft Technical Log, ensure all the audit findings to be thoroughly rectified, in order to avoid any recurrence.order to avoid any recurrence.
24
Highlights of 2013 First Half Year
2013CSHENM (SLA)7 - CSH - ENM CQD As one of the key project in 2013, CSH and ENM are required to review and complete the Service Level Agreement with each sub-contractor, to ensure the operations quality. By the end of July: - CSH has complete the Service Level Agreement with the outstation sub-contractors except forCSH has complete the Service Level Agreement with the outstation sub contractors, except for Ningbo Station; - ENM should speed up the implementation of this project.
IOSA Standards Manual (ISM) ISARPs ORG 3.5.1 The Operator shall have processes to ensure a contract or agreement is executed with external service providers that conduct outsourced operations, maintenance or security functions for thep p , y f f Operator. Such contract or agreement shall identify measurable specifications that can be monitored by the Operator to ensure requirements that affect the safety and/or security of operations are being fulfilled by the service provider. (GM)
25
20132013 Emphasis of 2013 Second Half Year 2.1 2013IOSA
Follow up on 2013 IOSA Renewal Audit 2.2
Evaluation Program for Certified Internal AuditorEvaluation Program for Certified Internal Auditor 2.3 2013
Other emphasis of 2013 Second Half Year
26
IOSA572011 2 22 6 6
Follow up on 2013 IOSA Renewal Audit
72.22%76.67% Total of 5 Findings and 7 Observations were raised by the AQS Audit Team during the 2013 IOSA Audit.
IOSA FindingIOSA FindingIOSA IOSA FindingFinding
5
1
27
IOSA Follow Up
Follow up on 2013 IOSA Renewal Audit Phase 1 - Proposal of Root Cause & Corrective Action Plan Phase 2 - Corrective Actions & a number of 2-3 verification audits
Status Date Task Responsible by In process 13 September 2013 Concerned departments have submitted the Phase 1
proposal to CQD for evaluation. ASD, FOD, ENM, CSH
Open 23 September 2013 CQD has submitted the Phase 1 proposal to AQS. CQD Open 30 September 2013 Phase 1 has been completed
AQS has accepted the Phase 1 proposal by Air Macau; If applicable, concerned department have submitted the man al re isions to the AACM for appro al/ acceptance
ASD, FOD, ENM, CSH
manual revisions to the AACM for approval/ acceptance. Open 25. October 2013 Phase 2 has been completed
Concerned departments have completed the Phase 2 corrective actions to close all the findings, and submitted the relevant supporting documents to CQD for QC
ASD, FOD, ENM, CSH,
the relevant supporting documents to CQD for QC process.
Open 31. October 2013 All the Findings have been CLOSED by Air Macau If applicable, the relevant manual revisions have been accepted/approved by the AACM
CQD, ASD, FOD, ENM, CSH
accepted/approved by the AACM. CQD has completed the QC process and submitted the relevant documents to AQS;
Open November 2013 AQS & IATA QC process; Supplemental documents to be submitted by concerned
CQD, ASD, FOD, ENM CSH
28
Supplemental documents to be submitted by concerned department upon request;
ENM, CSH,
-- 07 December 2013 Air Macau current IATA Registration expiry
2.2 i f C ifi A iEvaluation Program for Certified Internal Auditor
2014 1 1 Corporate Quality Manual Revision 05 6 4Corporate Quality Manual Revision 05 6.4 The Evaluation Program for Certified Internal Auditor will be effective from 01 January 2014. Please see Chapter6.4 of Corporate Quality Manual Revision 05 for more details.
Published on Company Intranet: http://intranet/
(Evaluation Objective) IOSAIOSA Standards Manual ORG 3 4 13 IOSAIOSA Standards Manual ORG 3.4.13
To comply with IOSA requirement as ORG3.4.13 of IOSA Standards Manual
1) ; 2) ; 3) Continuous improvement of Corporate Quality System: 1) Improve operations safety; 2) Ensure the effectiveness of audit activities; 3) Maintain the professional of Auditor Teamprofessional of Auditor Team.
29
(Evaluation Method) AACM (1)
Evaluation Program for Certified Internal Auditor
•AACM (On-time AACM CAR Submission) • (On-time Audit Plan Completion) • (On-time Audit Report Submission) •AACM (AACM CAR Acceptance Rate)
(1) - Dimension (1) - Individual Accountability AACM (AACM CAR Acceptance Rate)y
• (Normal Finding Rate) • - AACM (Non-Repetitive Finding Rate -AACM)
MOR (MOR R li bilit R t )
(2) - Dimension (2) -
Tips: 1) 2013 7
•MOR (MOR Reliability Rate)Team Contributing Duty
1) 20137 A Pre-evaluation based on above 7 indicators and actual data of the year, will be performed in 2013 Annual Quality Evaluation to each Department.be performed in 2013 Annual Quality Evaluation to each Department.
2) 201220131 / According to the program for those existing internal Auditors that did notAccording to the program, for those existing internal Auditors that did not perform at least 1 audit in the year of 2012 & 2013, his/her Auditor Certification will be suspended from the next renewal. 30
2.2 i f C ifi A i
(Quality Coordinator)
With the company organization transformation, the Quality Coordinators are updated
Thanks Cpt. Aquino, Mike and Tob for all the support and contribution to the Corporate Quality Program as the Quality Coordinators in the past.
31
(Third Party Audit) AACM
Other emphasis of 2013 Second Half Year
AACM: (Schedule)
(Audit Subject)
ISO9001:2008 (ISO9001:2008 2nd Surveillance Audit):
Sep 2013 (Station Audit in Beijing)
Oct 2013 (Station Audit in Taipei)
ISO9001:2008 (ISO9001:2008 2 Surveillance Audit): (Schedule): 24-25 Oct 2013
(Internal Control Implementation Project ) (Internal Control Implementation Project ) CQD 2014 CQD will work with the Quality Coordinator of each department to generate the Audit Checklist for the Internal Control Audit. The audit will kick off from Y2014.
32

2013 3rd bi-monthly quality meeting (2013 first half year

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