2012 cookie sale su training

2012 Service Unit Cookie Chair Training

Learning Objectives: By the end of the session participants will be able to –

List dates, cookies, cost and recognitions of the 2012 Cookie Sale. List two ways that they can encourage troops to participate in Cookie Sale. Advise Troop Cookie Chairs on how to get training. Administer inventory control and supervise the Snap data entry Discuss steps for a successful sale – before, during and after the sale Operate a successful delivery station and cupboard Collect, compile and summarize paperwork at the end of the sale, including outstanding balance reports If a parent does not want their daughter to participate, who can you get the girl involved, identify two ways. Describe the difference in a Booth Sale and a Clean-up Sale.

Time Content/Topic Methods/Steps to Learning Resources Needed5 min9:00 – 9:05Annette

Welcome Sign in, make name tagsWelcome participants – introduce facilitators and Product Sales Staff and Ursula Rado with ABC BakersHave participants introduce themselves with following

1. Name2. Service Unit3. Post two things that are Absolutely Need to Knows before you leave class

Slide 1Name tags, markers

Newsprint or Dry erase boardPost It Notes

5 min9:05 to 9:10

Annette

Overview of Cookie Tidbits

Have participants look over materials in their folder.

Present them with general information regarding Cookie Sale. Who can sell and when do they need to join by?

o All girls registered can participate in the Cookie Sale even if they join in February or March or doing clean up sales.

How are cookies sold? o Direct Sale troops may elect to take orders and turn orders to SU

Slides 2-7 (slide 6 insert regional dates)

Order Card and The Cookie Jar

to fill on Sundays. What is a direct sale?

o Girls have cookies on hand to sell. Important dates Cost/Cookies/Troop Profit

o Troops will pay council $2.95 and keep 0.55 cents per package if they are Daisy to Junior

o Cadettes to Ambassadors may elect to pay council $2.90 and keep 0.60 cents per package and receive no recognitions, they will receive theme patch, Diva Trip for 1000 packages sold or 2000 package elective.

Product Sales Task Group presentation at each November Service Unit meeting.

Service Unit outline for training is provided for SU training. Council Product Sales Support

Job Description – Have each person review and ask questions

TCCM— Frequently Asked Questions

5 min9:10 - 9:15

Annette

Safety First Safeguarding Girls Adult Supervision Daylight hours Troop Cookie Chair Agreements Signed Permission slips Follow Safety checkpoints Carry amounts of money Online Safety Guidelines

Safeguarding Money Girls turn in money to regularly to troop cookie chairs Use Receipts to track product and money Troops deposit cash frequently Troops turn in metered deposit slips cookie cupboards to receive additional

cookies

Slides 8-9

TCCM—Contact Information

TCCM—Depositing Money and Keeping Your Troop’s Proceeds and Banking Instructions—Fort Worth and Wichita Falls Banking Procedures only

20 min

9:15 – 9:35

Judy

What’s Returning and New for 2012

5 Core Business SkillsGoals for Service Unit

10% increase in sales over last year 5% increases in girl participation over last year’s number as of 1/31/12

Service Unit Bonus Plan—goals are meet SU will receive .01 cent per packages sold. Increase in cookie sales by 10% Increase girl participation by 5% over last year’s numbers as 1/31/12 If a troop meets both of the above goals an additional .01 per package sold

bonus will be given. Inventory bonus is 1.5 % or less in inventory left over after the sale.

Cookie Calc—each folder has your service unit goalsGoal Setting with TroopsTroop Time Tables by Regions for Troops and SUCCBooth Scheduler

What is it? How does it work? Why are we doing this? What businesses are participating?

Booth Locator? Troop can place their booth locations on SNAP, council website will direct

customers by zip codes to your booth. Council will approve the locations.

Snap Girl registered to sell will downloaded directly from our GSUSA registrationsWeekly counts and reordersCommunication with yahooGoing Green with Troop Manuals

Slides 10-25 (Region inserts Slides, 15,16,and 18)SUCCM – page 4TCCM— Recognitions and Cookie Bucks

Hand out on Weekly counts

Each SU has their SU Cookie calculator

Refer to hand out in folder on dates and number of booths.

TCCM—Booth Scheduler

5 min9:35 – 9:40

Judy

Booth Sales Booth Sale verses Clean up SaleBooth Sale EtiquettePlanning inventory for Booth Average items sold per hour.What if my SU Cupboard is running short on cookies?

Reduce the 3 day return on unsold cookies. Rotate cookies checking after their sale and checking out to another troop

for the next day’s booth sales.

Slides 26-27TCCM— Booth Scheduler and Booth Etiquette

Check with your regional office and post on yahoo group if you need additional cookies

15 min

9:40 -9 :55

Ursula

Cookie Sale Success

What is the key to cookie sale success?

ABC+D Always set goals

o Cookie Zoneo Setting Goals and tracking on line

Be @ Parent Meetingo Family Guide

Family Training Counts Communicate

o Girl/Adult Partnershipo Girls who set goals sell 37% more cookieso Hold troop progress meetingso Communicate through the sale

Do have Booth Saleo Booth Sales verses Clean Up Saleso How do troop’s have a Booth Sale?o How does our troop have a Clean Up Sale?o Booth Sales Generate Good Businesso Booth Etiquette Pledgeo Booth Sale Supporto Cookie Cases Make a Statement

As easy of ABC+D Resources from ABC Smart Cookie

Slides 28-50

TCCM—Girl and Parents Meeting

10 min

9:55 – 10:05

Annette

Before the Sale Become familiar with Cookie Chair Checklist and dates. Time line on the Check if off your list for service unit chairs

Do timeline on dry erase board outlining what needs to be done and in what order.Solicit answers from the group to fill the timeline.

Processes and Questions!

Slide 51SUCCM—Check it off your list, pages 6 and 7

Dry Erase Board/Markers

Where do I get information on troops that will participate?o Product Sales will email out SU current troop registration list in

late Nov. when available.o Work with your SU registrar to get a list of new troops and

troops that have re-registered. Cookie Calculator by Service Units with your goals. What materials will troops need to make sale successful? How will I set up delivery day? Troops will place troop initial orders in to SNAP by December 5

o SUCC will double check the numbers.o Compare to last years numbers.o Make sure they order in CASES for initial order and NOT

PACKAGES. (lead into Inventory Management and SNAP)

TCCM—Troop Time Table

20 min

10:05 – 10:25

Cara and Judy

Inventory and SNAP

SNAP Passwords will be sent out by Regional Product Sales Coordinator. Update your Service Unit Information. Have Troop Cookie Chairs update their information(Name,. address,

email, and telephone number) Setting up Troop Cookie Chairs passwords Go more in depth at 1:00 p.m. at SNAP Training

Inventory Management and SNAP Assisting troops new with initial orders. For existing troops looking at last year’s records on SNAP. Helping troops to have a troop inventory for the first two weeks of

booth sales. Sunday evening counts all troops needs to SUCC by a time you set to

meet 9:00- 10:00 PM service unit inventory counts and order to Judy. Have troops send orders via email to SUCC directly, easier to track. What is SNAP and what improvements have been made? Under stocked and over stock of inventory. Having an overstock of inventory don’t hide it contact your Regional

Product Sales Coordinator. At 1:00 p.m. we will meet with new SUCC and Cupboards to have hands

Slides 52 - 66* This may or may not apply to every region.* See separate file “On Inventory Management”

TCCM—Placing your Troop Initial Cookie Order.

on experience with SNAP.5 min10: 25 – 10:30Annette

Cookie Now! Cookie Now! event — just a reminder of date, time, fast pass and to tickets are good the month of January. Information found on page 21 in the Troop Cookie Chair manual.

Slides 67 -68*Insert Regional

Information

2 min10:30 -10:32

Recognitions for 2012

Theme—What can a cookie doGirls vote on selection of recognitions in the summer either at camps or online voting.Council Product Sales Committee finalizes the recognitions.Show recognitions and number of packages sold needed to earn recognitions.DIVA TRIP

How many packages need to be sold? Where is the destination of the Diva Trip? What is the date of the Regional Diva Trip?

2000 packages recognitions options Who can earn these recognitions?

NEW in 2012 Top Regional Sellers! How many Regional Sellers will there be? Special recognitions such as A Family 4 pack of tickets to Six Flags Over

Texas

Slides 69 - 70 (Regions changes on slide 70)SUCCM—RecognitionsTCCM—Recognitions and Cookie Bucks

2 min10:32 – 10:34Annette

Project Troop to Troop

In SNAP will be identified as “Cookie Share”SUCC will need to keep track of the following at the end of the sale:

Virtual Sales—troops collect money and the council deliveries the cookies to military agencies.

Actual Sales—troops collect actual cookies and take to distribute to military bases, VA Hospitals or Welcoming Home Troops at the Airports.

Slide 71 TCCM—Project Troop to Troop

10 min10:34 – 10:44

Cara

Initial Delivery Day

Initial Delivery – Having a successful Delivery Day. Processes?

How many cookies will our Service Unit receive? Where will you get that info? Who will help on Delivery Day? How much time will it take to unload the cookies? When can we start to distribute cookies to troops?

Slide 72 - 74 SUCCM—How to Operate A Cookie Delivery Stations Page 9 TCCM—Delivery Days

Working with troops on that day. Delivery Day pick up is for initial orders and not additional cookies pick up. Troops may elect to reduce initial order at delivery location (FW Region) due

to Cookies Now! Inventory.

What are some do’s and don’ts on delivery day.

Service Unit Cupboard. How do you get one? Hours of operations heaviest days Thursday to Sunday evening. Slow days of cupboards are Monday, Tuesday and Wednesday. Receive orders from council cupboard Thursday and Friday. Picking up additional cookies from selected warehouses (Fort Worth Region). Return of unsold cookies from the 3 day return on Sunday.

SUCCM—How to Operate A Cookie Delivery Stations Page 9 SUCCM—How to Operate A Service Unit cookie Cupboard page 10

45 min10:45 – 11:50

Brunch We will start back up at 11:50 a.m.

10 min

11:50 – 12:00

Annette

During the Sale Managing your cupboards. Process

1. Receipts– go over in detail. No product moves without!2. Review procedures for additional pick up. Why do we not deviate from

these procedures?3. Count, Count and Re-Count – Keeping up with your product4. Where will you go to fill orders if you don’t have product on hand? Other

service units – Council? How will you know when you need to pick up more products? Don’t hold on to product that isn’t moving.

5. Staying in contact with your troops, troops need to give you their needs by early Sunday evening (set to meet your 9:00 -10:00 deadline with regional office) and let you know if they are doing a 3 day return on Monday.

6. What inventory is still with your troops that will be returned on Monday or Tuesday?

7. Cookies belong to the Council not the Service Units.8. Banking Procedures (review Regional Procedures)9. ACH Form for over payment

a. Form must completed and turned in with final paperwork with troop

Slides 75-76

SUCCM—Additional Cookie Procedures page 12

SUCCM—Instructions for Using Receipts page 11

TCCM—Depositing Money and Keeping your Troop’s Proceed and Banking Instructions Fort

paperwork.b. Reimbursement will occur when troops on have paid $25.00 or more

to the council.

Solicit questions.

Worth and Wichita Falls Regional Banking Procedures only

SUCCM-ACH Form page 22

20 min

12:00 – 12:20

Judy

End of Sale Procedures

When should cookie cupboard close? Organize troop sale information and schedule times for turn in of paperwork.

Outstanding balance reports. When do you use?

Review Additional product procedures. Brainstorm with group ways to eliminate left over product.

a. Watch SU inventory closely during the final 3 weeks of the sales.b. Promote booth sales.c. Contact Troops Cookie Chairs to remind them to review girl

recognitions levels or girls close to the level or recognitions or cookie bucks.

Turning in Final Paperwork with the Troops1. Organize troop balances and communicate with troops on what will be

needed at paperwork turn in. Prepare a troop scenario card for each table. Make sure all information is entered in computer.

2. Troop to Troop virtual verse actual cookies (cookies troop will distribute themselves).

3. Review the troop recognition reports did the girls get credit for it.4. Prepare a list of Diva’s and 2000 level recognitions recipients. 5. Make appointment with Region office to turn in and review paperwork.

Who will you call?

Solicit questions.

Slide 77-79

SUCCM—Outstanding Balance Report page 19

SUCCM—Reports page 16, Forms: Samples – How, When and What pages 17-18, and Final Troop Paperwork Example page 20

5 min12:20 – 12:25

Recognitions Distribution and missing items

What do I do with them once the boxes arrive at my house? Pulling information from SNAP Arrival of recognitions in late March or early April

o Check order when it arrives

SUCCM—Recognitions page 15

Cara o Notify your Regional Product Sales Office of shortages within 7 days What do I do if a troop or girl has an outstanding balance How do troops get their recognitions and cookie bucks When do I give recognitions to the troop cookie chairs

o Email troops cookie chairs to pick up recognitionso Take to Service Unit Meetingso June 1return to the Product Sales Department in your region

10 min

12:25 -12:35

Annette

Closing Ask for additional questions.Each table comes up with answers to following questions. Review the Frequently asked questions to answer questions.

1. What did you like best about training?2. What did you like least?3. Was information you needed to have a successful sale covered in this

training?4. Do you feel confident in your role as Service Unit Cookie Chair?5. What can the Product Sales team do to help you?6. Any suggestions for future trainings?

Slides 80Questions printed on Card Stock for each table.

Announcements 1. SU Cupboard Training will Thursday, January 5 at 7:00 p.m. for all new cupboards and as a review for past cupboards.

2. Pick up your Service Unit paperwork before leaving today.3. Volunteer for Cookies Now (Fort Worth Region) let Judy know.

2012 cookie sale su training

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