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    North America Equity Research

    January 2011

    Nothing But Net

    2011 Internet Sector Outlook

    Internet, Media & Entertainment

    Imran KhanAC

    Senior Analyst

    -

    [email protected]

    J.P. Morgan Securities LLC

    See the end pages of thi s presentation for analyst certification and important disc losures.

    . . organ oes an see s o o us ness w compan es covere n s researc repor s. s a resu , nves ors s ou e aware a e rm mayhave a conflict of interest that could affect the objectivity of this report. Investors should consider this report as only a single factor in making theirinvestment decision.

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    Over the ToSociale wor s

    Retail Travel Publishing

    TV Movies NewsMedia

    The Bottom Line:

    1

    Companies that dont embrace these trends could find themselves in danger by the end of the decade.

    Source: J.P. Morgan.

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    2000 2010

    1,320 1,258S&P 500 Index

    ,

    97M 293MWireless Subscribers

    . .

    124M 240MInternet Users

    a a ans n evenue

    ~$2B~$18B

    US eCommerce

    Amazon

    .

    (2 yrs old)

    .

    (F10 net rev)

    Didnt Exist 500M+ Users

    Google (Search)

    Facebook (Social)

    Founders working for PayPalMonetizing 100B views/yr

    No Streaming Option~12M users streaming

    YouTube

    2

    e x

    Source: J.P. Morgan.

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    2015 or

    2020 look

    like?

    3Source: Viacom.

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    .

    Continued adoption of social media and its impact on existing businesses such as advertising,entertainment and eCommerce.

    Increased smartphone penetration will further proliferate mobile web usage and app development andcould disrupt the way we shop, consume content and communicate.

    Consumers embracing over the top video consumption. We think content owners, distributors and

    own.

    Monetization of mobile search is a critical factor for Googles growth.

    r c mor ar re a ers mar e s are osses cou acce era e. ona y, we expec ma er a mar e

    share shifts in countries such as China, where B&M brands are relatively weaker.

    The online hotel business retains significant runway for international growth, and we expect an above-industr -avera e rowth rate in the se ment.

    We expect more consolidation/M&A rather than share buybacks.

    Despite its underperformance of the search market growth rate for most of the last ten years, we think.

    We believe rapid internet and smartphone penetration growth will create many more exciting businessesoutside the US but we expect US companies to face major challenges in markets outside Western

    Europe.

    4

    We expect a major effort by internet companies all over the world to woo local advertisers.

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    .

    Continued adoption of social media and its impact on existing businesses such as advertising,entertainment and eCommerce.

    Increased smartphone penetration will further proliferate mobile web usage and app development andcould disrupt the way we shop, consume content and communicate.

    Consumers embracing over the top video consumption. We think content owners and advertisers must.

    Monetization of mobile search is a critical factor for Googles growth.

    US brick & mortar retailers market share losses could accelerate. Additionally, we expect material markets are s s n coun r es suc as na, w ere ran s are re a ve y wea er.

    The online hotel business retains significant runway for international growth, and we expect an above-industry-average growth rate in the segment.

    We expect more consolidation/M&A rather than share buybacks.

    Despite its underperformance of the search market growth rate for most of the last ten years, we thinkdisplay should match search revenue growth in 2011.

    We believe rapid internet and smartphone penetration growth will create many more exciting businessesoutside the US but we expect US companies to face major challenges in markets outside Western

    Europe.

    5

    .

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    Facebook Reach Now Comparable to Yahoo!, Google

    In 2H10, users are for the first time spending more minutes on Facebook than on Yahoo! sites

    Facebooks Expanding User Reach FB Minutes Surpass Yahoo!s

    Users as % of US Internet

    79% 79%84% 81% 70%40%

    60%

    80%

    100% % of All US In ternet Minutes

    12%9% 10%

    6%

    8%

    10%

    12%

    14%

    0%

    20%

    Yahoo Google Facebook

    Aug-Oct '09 Aug-Oct '10

    4% 5%4%

    0%

    2%

    Yahoo Google Facebook

    Aug-Oct '09 Aug-Oct '10

    35%

    40%

    The Tollbooth at the Center of theInternet

    Source: comScore, J.P. Morgan estimates. Source: comScore, J.P. Morgan estimates.

    More than Half of Facebook Users Visit Site Daily

    8%

    13% 13%29%

    38%

    0%

    5%

    10%

    15%

    20%

    25%

    30% Social Networking Sites (PrimarilyFacebook) Are Becoming the Next-

    Generation Web Platform

    7

    At least once a

    day

    Almost every day 1-2x a week 1-2x a month Never, ,potentially game-changing opportunities

    Source: J.P. Morgan consumer survey.

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    A Potential Threat to Googles Dominance?

    ~

    ecosystem

    Thus far, Google largely retaining its share, but Facebook gaining rapidly

    We think Facebook Connect is helping drive this trend (see next slide)

    Traffic to nytimes.com

    25%25%

    Traffic to Amazon Sites

    15%

    Traffic to eBay Sites

    20.8% 20.4%

    4.8%2.9%

    0%

    5%

    10%

    15%

    20%

    20.0% 19.6%

    7.7%1.8%5%

    10%

    15%

    20%

    11.8% 11.4%

    4.7%

    2.6%5%

    10%

    Source: comScore.

    Google, -2% Y/Y Facebook, +66%

    Oct-09 Oct-10

    Google, -2% Y/Y Facebook, +328%

    Oct-09 Oct-10

    0%

    Google, -3% Facebook, +81%

    Oct-09 Oct-10

    8

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    Global digital gaming market was almost $16B in 2009 and is expected to reach$20B in 2010, according to Electronic Arts; we believe social games, which are a

    subset of digital, are growing significantly faster than the segment as a whole

    Digital gaming grew at ~36% CAGR since 2004 and now represents 41% of the,

    Key social gaming companies: Zynga, Playfish, CrowdStar, Playdom et al

    More Frequent Facebook Visitors Also Play Games More Often

    38%

    54% play games

    Almost every day

    Use FB: At least 1x/day

    6%

    20%

    1-2x a month

    1-2x a week

    Source: J.P. Morgan December 2010 consumer survey.

    % of users pl ayin g soci al games, by frequ ency of FB visits

    10

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    .

    Continued adoption of social media and its impact on existing businesses such as advertising,entertainment and eCommerce.

    Increased smartphone penetration will further proliferate mobile web usage and app development, andcould disrupt the way we shop, consume content and communicate.

    Consumers embracing over the top video consumption. We think content owners and advertisers must.

    Monetization of mobile search is a critical factor for Googles growth.

    US brick & mortar retailers market share losses could accelerate. Additionally, we expect material markets are s s n coun r es suc as na, w ere ran s are re a ve y wea er.

    The online hotel business retains significant runway for international growth, and we expect an above-industry-average growth rate in the segment.

    We expect more consolidation/M&A rather than share buybacks.

    Despite its underperformance of the search market growth rate for most of the last ten years, we thinkdisplay should match search revenue growth in 2011.

    We believe rapid internet and smartphone penetration growth will create many more exciting businessesoutside the US but we expect US companies to face major challenges in markets outside Western

    Europe.

    11

    .

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    US Mobile Ad Spend Forecast

    $2,549.5

    (25%)

    $2,036.8

    (36%)$1,501.3

    (36%)$1,102.4

    (48%)$743.1$416.0

    $1,500.0

    $2,000.0

    $2,500.0

    $3,000.0

    (30%)

    $-

    $500.0

    , .

    2009 2010 2011 2012 2013 2014

    Source: emarketer, Sep 2010.

    US Mobile Ad Spend Share by Format

    20112012

    2013

    2014

    0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

    2009

    2010

    13

    Source: emarketer, Sep 2010.

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    We estimate that there are approximately 233M mobile phone users in the US, and smartphones

    are becoming an increasingly large proportion of the mix

    Smart vs. Nonsmart Phone Penetration

    Smartphone Users,

    18%

    Non-smartphone

    Users, 82%

    Source: Nielsen 2010 Media Industry Fact Sheet.

    Smart hone users are 3x more likel to browse the mobile web and to use a mobile a and 2x as

    likely to send photos or videos (comScore)

    14

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    Opportunity Challenge

    Search more searches less coverage

    more targeted less transactional (eCommerce)

    more product/place oriented application demand

    News Sites reinstates the im ortance of a stron brand less s ace to ut ads

    people download branded apps companies with lower brand recognition lesslikely to sell apps

    Games more time spent multiple platform/device compatibility issues

    hard to differentiate in crowded app market

    Aggregators slow loading speed will make aggregatorsmore attractive to consumers

    less coverage

    time

    aggregation

    Video high demand for video content while

    traveling

    smaller screen

    Coupons larger audience than print may be harder to track source for in-store use

    can access for immediate demand

    15

    . . .

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    Device proliferation is driving ubiquityAlthough a Majority Dont Read Much,

    Prices falling as devices get better

    A niche market can sti ll be a big market

    ~ ea + oo s per ear

    49%

    40%

    50%

    60%

    We think the moneys in content

    Content means more than just books

    eBook success could threaten traditional

    20%

    9% 7% 6%10%

    0%

    10%

    20%

    30

    0-10 books/yr 11-15 16-20 21-25 26-30 31+

    retail

    eBooks Penetration of Trade Print Is Growing Exponentially

    910

    Source: J.P. Morgan Internet Team December 2010 Survey.

    3%4%

    6%

    8%

    0.5% 0.6%1

    0%

    2%

    2006 2007 2008 2009 2010

    16

    Source: Association of American Publishers; J.P. Morgan estimates. Note: 2010 estimate based on Jan-Oct data.

    eBooks as %of Trade Print

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    Amazon has marketedKindle aggressively, and

    its brand awareness is up

    to 76% 76%

    45%

    84%

    20%

    40%

    60%

    80%

    0%

    Kindle Nook iPad

    Brand Awareness (Know the name & what it is)

    Source: J.P. Morgan Internet Team December 2010 surveys.

    15%

    20%

    25%

    30% Compared to our mid-2009survey, significantly more

    users said they either

    7%

    0%

    5%

    10%

    Jul 2009 Dec 2010

    % sa in the either own a Kindle or lan to bu one in the next 12 months

    owned a Kindle or planned

    to buy one in the next 12

    months

    Source: J.P. Morgan Internet Team July 2009 and December 2010 surveys.

    17

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    .

    When the iPad came out, many investors feared it would be the end of the Kindle

    These fears appear to have been misplaced: Kindle has sold well in recent quarters

    We think the price difference is one key factor: $139 for the lowest-priced Kindle vs.

    $499 for the lowest-priced iPad Our survey suggests people are happy with both: ~40% of iPad owners also

    reported owning a Kindle

    Another 23% of iPad owners plan to buy a Kindle in the next 12 months

    Not mutually exclusive: Many of the iPad owners in our survey also reported owning Kindle

    23%

    40%

    Plan to buy Kindle next 12 months

    Also own Kindle

    14%

    0% 20% 40%

    Don't know / Not sure what Kindle is

    Percentage among iPad Owners in our Survey

    18

    Source: J.P. Morgan Internet Team December 2010 survey conducted by a third-party vendor; 1,002 total survey respondents.

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    .

    Continued adoption of social media and its impact on existing businesses such as advertising,entertainment and eCommerce.

    Increased smartphone penetration will further proliferate mobile web usage and app development andcould disrupt the way we shop, consume content and communicate.

    Consumers embracing over the top video consumption. We think content owners and advertisers must.

    Monetization of mobile search is a critical factor for Googles growth.

    US brick & mortar retailers market share losses could accelerate. Additionally, we expect material markets are s s n coun r es suc as na, w ere ran s are re a ve y wea er.

    The online hotel business retains significant runway for international growth, and we expect an above-industry-average growth rate in the segment.

    We expect more consolidation/M&A rather than share buybacks.

    Despite its underperformance of the search market growth rate for most of the last ten years, we think

    display should match search revenue growth in 2011.

    We believe rapid internet and smartphone penetration growth will create many more exciting businessesoutside the US but we expect US companies to face major challenges in markets outside Western

    Europe.

    19

    .

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    -

    Approximately 12M Netflix subscribers are taking advantage of streaming services

    analyst to be sold in 2011), we think consumers appetite to view content in a broader range of ways is

    growing rapidly

    We think members of the younger generation are more willing and more open to consuming content fromalternative sources and on alternative devices

    Our survey suggests as many as a quarter of pay TV subscribers would consider cutting the cord, andmost of them would do so even at the loss of live sports. Those who are already using Netflix Watch

    The success of Netflix is attracting additional entrants into the space

    20

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    More than 25% would consider Over the Top Including 16% of those who are currentlysatisfied with pay TV lineup & pricing

    Would you consider switching from Cable to Broadband Video?

    75%

    Among users who subscribe to a cable/satellite TV package

    Source: J.P. Morgan consumer survey.

    72%

    25%

    50%

    0%

    Yes No

    63% of these would consider it even if i t meant losing access to live sport ing events

    Source: J.P. Morgan consumer survey.

    21

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    Netflix Watch Instantly subscribers are more likely to consider dropping their cablepackages

    Those who use Watch Instantly are more likely to considerswitching away from Cable

    50%

    75%

    Source: J.P. Morgan consumer survey.

    33%42% 47%

    67% 58% 53%25%

    Not a NFLX subscriber Never used streaming/tried once Stream at least 1-2x/month

    Would consider dropping pay TV / don't have pay TV Would not considerSource: J.P. Morgan consumer survey.

    Netflix subscribers are more likely to also be premium pay TV subscribers

    (And premium pay TV subscribers are more likely to be Netflix subscribers)

    22

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    Online Video Advertising Market to Grow in 2011,

    Viewing online videos has become the norm

    Online Video Viewer Trends

    thousands

    20,000,000

    30,000,000

    , ,

    165,000

    170,000

    175,000

    180,000

    ,

    0

    , ,

    Oct-

    2009

    Nov-

    2009

    Dec-

    2009

    Jan-

    2010

    Feb-

    2010

    Mar-

    2010

    Apr-

    2010

    May-

    2010

    Jun-

    2010

    Jul-

    2010

    Aug-

    2010

    Sep-

    2010

    Oct-

    2010

    155,000

    160,000

    Content ualit is im rovin

    Source: comScore data oa nque ewers eos

    Source: comScore data.

    Ad formats are diverse; performance measures are limited but improving

    Brand advertisers are increasingly adopting the model

    23

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    Al though Google has seen its desktop strength extend to the mobile device, the

    15%

    Searches coming from Mobile

    question is: Can Google narrow this gap?

    3%Revenue Coming from Mobile

    Devices

    0% 2% 4% 6% 8% 10% 12% 14% 16%

    Source: J.P. Mor an estimates.

    Note: 3% gross revenue includes AdMob and mobile display revenue.

    25

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    .

    Continued adoption of social media and its impact on existing businesses such as advertising,entertainment and eCommerce.

    Increased smartphone penetration will further proliferate mobile web usage and app development andcould disrupt the way we shop, consume content and communicate.

    Consumers embracing over the top video consumption. We think content owners and advertisers must.

    Monetization of mobile search is a critical factor for Googles growth.

    US brick & mortar retailers market share losses could accelerate. Additionally, we expect material markets are s s n coun r es suc as na, w ere ran s are re a ve y wea er.

    The online hotel business retains significant runway for international growth, and we expect an above-industry-average growth rate in the segment.

    We expect more consolidation/M&A rather than share buybacks.

    Despite its underperformance of the search market growth rate for most of the last ten years, we think

    display should match search revenue growth in 2011.

    We believe rapid internet and smartphone penetration growth will create many more exciting businessesoutside the US but we expect US companies to face major challenges in markets outside Western

    Europe.

    26

    .

    C E i R b d S l M k t Shift

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    eCommerce: Economic Rebound + Secular Market Shift =

    Retail moving online less quickly than eCommerce penetration lags online advertisingadvertising

    Amazon cont inues to gain market share;size is an entry barrier 4.8% 5.1% 5.4% 6.0%

    6.4%8.2%

    10.5%

    3.6%3.9%

    13.7%

    5%

    10%

    15%

    Mobile eCommerce could further hurt brick-and-mortar retailers

    Inventory management

    1.4% 1.8% 2.1%2.5%

    3.4%2.9%

    0%

    2002 2003 2004 2005 2006 2007 2008 2009

    eCommerce as % of all US retail Online as % of all US Advertising

    Brick-and-mortar bankruptcies

    Catalysts for international growth

    Source: US Census Bureau, Magna Global, J.P. Morgan estimates.

    Improvement of shipping infrastructure

    Improved payment systems

    Better fraud protection

    Internet sales tax; in our view, probably theheadline risk

    As eCommerce matures, private labels could

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    Online Shopping Gaining Penetration

    30%

    40%

    Question: How many times do you purchase items online per month?

    20%

    34%28%

    13% 2% 1%3% 2%12%

    36% 32%

    15%

    0%

    10%

    20%

    ' - - - +

    Source: J.P. Morgan Internet User surveys, 2007 and 2010.

    online

    once/month 2007 2010

    Higher-income Users Shop Online More Frequently

    Question: How many times do you purchase items online, per month?

    19%

    41%

    27%

    35% 36%

    16%

    27%

    34%

    23%

    20

    30%

    40%

    50%

    3% 1%2% 2%6% 6% 5%

    0%

    10%

    Don't Shop

    online

    Buy less than

    once/month

    1-2x/month 3-6x/month 7-9x/month 10x+/month

    29

    Source: J.P. Morgan Internet User survey, 2010.

    $0-$49K $50K-$99K $100K+

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    .

    Continued adoption of social media and its impact on existing businesses such as advertising,entertainment and eCommerce.

    Increased smartphone penetration will further proliferate mobile web usage and app development andcould disrupt the way we shop, consume content and communicate.

    Consumers embracing over the top video consumption. We think content owners and advertisers must.

    Monetization of mobile search is a critical factor for Googles growth.

    US brick & mortar retailers market share losses could accelerate. Additionally, we expect material markets are s s n coun r es suc as na, w ere ran s are re a ve y wea er.

    The online hotel business retains significant runway for international growth, and we expect an above-industry-average growth rate in the segment.

    We expect more consolidation/M&A rather than share buybacks.

    Despite its underperformance of the search market growth rate for most of the last ten years, we think

    display should match search revenue growth in 2011.

    We believe rapid internet and smartphone penetration growth will create many more exciting businessesoutside the US but we expect US companies to face major challenges in markets outside Western

    Europe.

    30

    .

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    .

    Corporate travel becomes a bit of a,

    headwind

    OTAs gain market share from suppl iers

    Hotels will l ikel be the most romisinExpedia,

    Traveloc

    ity, 22%

    Expedia

    raveoc

    ity, 19%

    growth opportunity

    Priceline dominates domestic marketshare gains

    riceline,

    9%

    Orbitz,

    44%riceline,

    11%

    Orbitz,

    Source: PhoCusWright US Online Travel Overview, Tenth Edition.

    US Travel Market Forecast$ in Millions

    2005 2006 2007 2008 2009 2010E 2011E 2012E

    Total Travel Spend 233,000.0 256,000.0 269,000.0 274,000.0 233,000.0 256,300.0 269,115.0 282,570.8% online 28.3% 31.3% 32.7% 34.7% 38.6% 38.0% 40.0% 42.0%

    Source: J.P. Morgan estimates, PhoCusWright, eMarketer, TIA.org, Jupiter and IPK International.

    Online Leisure/Unmanaged Biz Travel Spend 66,000.0 80,000.0 88,000.0 95,000.0 90,000.0 97,394.0 107,646.0 118,679.7

    Total Travel Spend Growth 9.9% 5.1% 1.9% -15.0% 10.0% 5.0% 5.0%Online Travel Spend Growth 21.2% 10.0% 8.0% -5.3% 8.2% 10.5% 10.3%

    31

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    .

    International markets benefit from online penetration

    European Travel Market Share by Channel European Online Leisure/Unmanaged Business

    Priceline passes Expedia in European market share

    Euros in Billions

    175.5 148.9 146.7150

    200

    250

    300Euros in Billions

    45.9 42.339.6

    20.518.630

    40

    50

    65.3 66.4 73.40

    50

    100

    2008 2009 2010

    Online Leisure/Unmanaged Business Offline/Business

    .11.813.4 12.1

    4.43.1

    5.2

    010

    20

    Germany UK France Spain Italy Scandinavia

    Total Market Online Leisure/Unmanaged Business

    Source: PhoCusWright European Online Travel Overview, Sixth Edi tion. Source: PhoCusWright European Online Travel Overview, Sixth Edit ion

    Europe Travel Market ForecastEuros in Millions

    2006 2007 2008 2009 2010E 2011E 2012E

    Total Travel Spend 228,800.0 240,800.0 240,800.0 215,300.0 220,682.5 231,716.6 243,302.5% online 21.2% 24.8% 27.1% 30.8% 33.3% 35.0% 36.0%Online Leisure/Unmanaged Biz Travel Spend 48,500.0 59,800.0 65,300.0 66,400.0 73,487.3 81,100.8 87,588.9

    Total Travel Spend Growth 5.2% 0.0% -10.6% 2.5% 5.0% 5.0%

    32

    Source: J.P. Morgan estimates, PhoCusWright, eMarketer, TIA.org, Jupiter and IPK International.

    n ne rave pen row . . . . . .

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    Priceline Air and Hotel Volume Growth Hotel growth more robust at all three

    14%

    30%

    16%

    3% 4%44%

    56% 60% 57%48% 54%

    -3%

    half, with Priceline especially strong.

    Expedia Air and Hotel Volume Growth 2Q'09 3Q'09 4Q'09 1Q'10 2Q'10 3Q'10

    Air (Tickets) Hotel (Nights)

    Source: Company reports.

    Orbitz Air and Hotel Revenue Growth

    9%

    13%27%

    32%

    22%

    10%

    26% 27% 23% 18%12% 14%

    6%

    ' ' ' ' ' '

    -24%

    -10% -12%-26%

    13%10%

    -33%

    8%5%

    Air (Tickets) Hotel (Nights)

    Source: Company reports.

    -31%

    2Q'09 3Q'09 4Q'09 1Q'10 2Q'10 3Q'10

    Air (Rev) Hotel (Rev)

    Source: Company reports.

    34

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    .

    Continued adoption of social media and its impact on existing businesses such as advertising,entertainment and eCommerce.

    Increased smartphone penetration will further proliferate mobile web usage and app development andcould disrupt the way we shop, consume content and communicate.

    Consumers embracing over the top video consumption. We think content owners and advertisers must.

    Monetization of mobile search is a critical factor for Googles growth.

    US brick & mortar retailers market share losses could accelerate. Additionally, we expect material markets are s s n coun r es suc as na, w ere ran s are re a ve y wea er.

    The online hotel business retains significant runway for international growth, and we expect an above-industry-average growth rate in the segment.

    We expect more consolidation/M&A rather than share buybacks.

    Despite its underperformance of the search market growth rate for most of the last ten years, we think

    display should match search revenue growth in 2011.

    We believe rapid internet and smartphone penetration growth will create many more exciting businessesoutside the US but we expect US companies to face major challenges in markets outside Western

    Europe.

    35

    .

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    , ,healthy in 2011 as market conditions continue to improve

    Cash generation remains solid:

    The companies in our coverage universe, along with Microsoft and Apple, havenearly $150B gross cash on the balance sheet

    Additionally, we believe the internet companies we cover retain significant room for leverage

    Acquisitions driven by:

    Technology: buy rather than build

    Traffic: buy rather than develop virally

    In our coverage universe, we believe the most attractive companies on these metrics areMercadoLibre and Netflix

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    .

    Continued adoption of social media and its impact on existing businesses such as advertising,entertainment and eCommerce.

    Increased smartphone penetration will further proliferate mobile web usage and app development andcould disrupt the way we shop, consume content and communicate.

    Consumers embracing over the top video consumption. We think content owners and advertisers must.

    Monetization of mobile search is a critical factor for Googles growth.

    US brick & mortar retailers market share losses could accelerate. Additionally, we expect material markets are s s n coun r es suc as na, w ere ran s are re a ve y wea er.

    The online hotel business retains significant runway for international growth, and we expect an above-industry-average growth rate in the segment.

    We expect more consolidation/M&A rather than share buybacks.

    Despite its underperformance of the search market growth rate for most of the last ten years, we think

    display should match search revenue growth in 2011.

    We believe rapid internet and smartphone penetration growth will create many more exciting businessesoutside the US but we expect US companies to face major challenges in markets outside Western

    Europe.

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    .

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    Consumers are seeking ubiquity

    Ad Spend vs. Time Spent in 2003 and 2009

    52%

    40 %

    50 %

    60 %

    31% 28%

    39%

    40%

    50%

    7%

    27%

    14%

    23 %

    8%

    24%

    3%

    0%

    10 %

    20 %

    30 %

    Print R adio T V Online

    12%16%

    9%13%

    0%

    10%

    20%

    30%

    Print R adio T V O nline

    Our thesis on newspaper market share declines plays out

    Source: SRI Knowledge Networks, Universal McCann 6/03, IAB 3/04 and Yahoo! 2010 Analyst Day presentation.

    T im e S pe nt A d S pe nd T i m e S p en t A d S p en d

    Newspaper Ad Spend Continues to Decline

    44.9 46.7 47.4 46.6 42.2

    34.7

    24.8 22.9

    1.9% 3.9% 1.5%

    -1.7%-9.4% -7.8%-10.0%

    0.0%

    10.0%

    30.0

    40.0

    50.0

    -17.7%

    -28.6%

    -40.0%

    -30.0%

    -20.0%

    2003 2004 2005 2006 2007 2008 2009 2010

    0.0

    10.0

    20.0

    38Source: NAA.org, J.P. Morgan estimates.

    Newspaper ad spend % change

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    While content consumption is growing, it is increasingly diff icult to reach TV viewers

    TV Viewership Alternatives Grow

    8:38Analog to digital

    transitionNetflix launches

    online streaming"Can Netflix kill premium cable

    TV?" - Journal Enterprise

    7:12

    7:40

    8:09

    YouTube

    launchedDVD formatlaunched

    VOD

    launchedHulu

    "Bye-bye TV? YouTube debuts

    live streaming" - Fortune

    6:14

    6:43

    Hour:Min

    Launch of HBO

    Channel

    Pay-per-view

    launched

    Blu-Ray Disc

    launched

    First TiVo DVR

    HD television

    launched

    VHS

    launched

    launched

    "Hulu Is An H-Bomb

    Ready To Destroy

    The TV Industry"-

    5:16

    5:45launched

    Launch of DTHservice

    Netflix

    launched"TiVo May Be Disaster' forTV Industry" - Bloomberg

    Source: Nielsen Media Research and J.P. Morgan.

    4:19

    :

    1949 - 1950 1954 - 1955 1959 - 1960 1964 - 1965 1969 - 1970 1974 - 1975 1979 - 1980 1984 - 1985 1989 - 1990 1994 - 1995 1999 - 2000 2004 - 2005 2009 - 2010

    TV Season

    39

    Thus, Cable and Internet advertis ing are gaining share

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    2011 wil l likely be a year of innovation

    Interactive brand sponsorships, which yield better content integration

    Folding in purchase data for better targeting of branded ads

    -

    Time-based ads which leverage user engagement

    Creative ad formats with real-time updating for better targeting

    Challenges

    Internet users have faced a large influx of inventory

    Monetizing non-premium inventory

    Current resurgence of interest in premium display advertising to

    continue in 2011E as brand advertisers shift spend online

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    J.P. Morgans International Graphical Advertising Revenue Forecast

    Units as indicated

    International 2006 2007 2008 2009 2010E 2011E 2012E 2013E 2014E 09-'14 CAGRInternet Population (M) 817 903 988 1,072 1,158 1,251 1,326 1,406 1,476 6.6%Pages Viewed / User / Day 37 38 39 40 41 43 45 46 48 3.8%Total Pages Viewed (B) 10,934 12,378 13,925 15,470 17,172 19,439 21,577 23,735 25,634 10.6%

    RPM (per 1,000 pages) $0.73 $0.80 $0.82 $0.79 $0.82 $0.83 $0.83 $0.84 $0.85 1.5%

    Source: J.P. Morgan estimates, company reports, comScore, Nielsen//NetRatings, IDC, IWS and IAB.

    Int 'l Graphical Forecast ($M) 7,982 9,902 11,418 12,222 14,081 16,134 17,909 19,937 21,789 12.3%Y/Y Growth 28% 24% 15% 7% 15% 15% 11% 11% 9%

    We expect the international graphical ad market to grow at a 12.3% CAGR from 2009 to 2014

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    Advert isers likely to explore new search avenue

    Domestic Explicit Core Search Market Share Apr -10 May-10 Jun-10 Jul -10 Aug-10 Sep-10 Oct-10

    Google Sites 66.0% 66.4% 66.2% 65.8% 65.4% 66.1% 66.3%

    Yahoo! Sites 16.9% 16.6% 16.7% 17.1% 17.4% 16.7% 16.5%

    Source: ComScore data and J.P. Morgan estimates.

    Microsoft Sites 10.8% 10.8% 11.0% 11.0% 11.1% 11.2% 11.5%Ask Network 3.8% 3.8% 3.8% 3.8% 3.8% 3.7% 3.6%AOL LLC 2.5% 2.4% 2.4% 2.3% 2.3% 2.3% 2.1%

    International Explicit Core Search Market Share

    Alibaba.com , 1.1Tencent, 0.7

    Conduit.com, 1.1

    e ay, .

    Baidu.com, 7.9

    Facebook, 2.3

    Ask Network, 1.2

    Yahoo! Sites, 7.6

    Microsoft Sites, 3.5

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    , .

    Source: comScore qSearch data. % of total worldwide searches

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    We expect mobi le search usage to be the main driver of query volume growth

    We expect higher levels of RPS in 2011 to be driven by stabil ization in advertisersbudgets, which should lead to higher keyword bids

    J.P. Morgans US Search Advertising Revenue Forecast

    Units as indicated

    United States 2006 2007 2008 2009E 2010E 2011E 2012E 2013E 2014E09-'14CAGR

    .Queries / Month / User 47 57 68 78 87 95 104 112 120 8.9%

    Number of Queries (M) 114,896 144,080 177,938 208,188 236,293 264,648 293,759 323,135 348,986 10.9%RPS (per 1,000 searches) $74.86 $81.65 $81.59 $70.32 $70.14 $70.73 $71.64 $71.64 $72.22 0.5%% Coverage 62.8% 63.5% 62.0% 61.6% 61.2% 61.2% 61.5% 61.5% 62.0% 0.1%% Clickthrough Rate 26.2% 27.3% 28.0% 25.3% 25.4% 25.4% 25.6% 25.6% 25.6% 0.2%$ Revenue / Click $0.46 $0.47 $0.47 $0.45 $0.45 $0.46 $0.46 $0.46 $0.46 0.2%

    Source: J.P. Morgan estimates, company reports, comScore, Nielsen//NetRatings, IDC and IWS.

    US Search Forecast ($M) 8,602 11,764 14,518 14,639 16,573 18,718 21,044 23,148 25,203 11.5%Y/Y Growth 47% 37% 23% 1% 13% 13% 12% 10% 9%

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    J.P. Morgans International Search Advertising Revenue Forecast

    Units as indicated

    International 2006 2007 2008 2009E 2010E 2011E 2012E 2013E 2014E09-'14CAGR

    Internet Population (M) 817 903 988 1,072 1,158 1,251 1,326 1,406 1,476 6.6%Queries / Month / User 33 41 49 57 63 69 77 85 93 10.5%Number of Queries (M) 326,900 441,315 582,536 728,170 873,804 1,039,827 1,226,996 1,435,585 1,650,923 17.8%

    per , searc es . . . . . . . . . .% Coverage 37.2% 38.3% 38.5% 38.5% 39.0% 39.0% 41.0% 41.0% 42.0% 1.8%% Clickthrough Rate 17.2% 18.4% 19.1% 19.5% 19.8% 19.8% 19.5% 19.8% 19.8% 0.3%$ Revenue / Click 0.30 0.33 0.35 0.31 0.31 0.32 0.33 0.33 0.33 1.3%

    Int' l Search Forecas t ($M) 6,233 10,235 14,993 16,947 20,580 25,695 31,882 38,458 45,306 21.7%Y/Y Growth 90% 64% 46% 13% 21% 25% 24% 21% 18%

    . . , , , , , .

    We are now modeling F11 paid search revenue growth of 25% Y/Y, to $25.7B

    e expec e n erna ona searc a mar e o grow a a . rom2009 to 2014

    We think the largest driver will be query growth. While we expect the US to

    experience query growth of 12% Y/Y in 2011, we believe international markets will

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    We Estimate the Global Search Advertising Market

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    . ,

    We continue to see personalized search and vertical search as hot topics

    J.P. Morgans Global Search Advertising Revenue Forecast

    Units as indicated

    Global 2006 2007 2008 2009E 2010E 2011E 2012E 2013E 2014E

    -CAGR

    Internet Population (M) 1,020 1,113 1,205 1,295 1,385 1,482 1,561 1,645 1,719 5.8%Queries / Month / User 36 44 53 60 67 73 81 89 97 10.0%Number of Queries (M) 441,796 585,395 760,474 936,358 1,110,097 1,304,475 1,520,755 1,758,721 1,999,909 16.4%RPS (per 1,000

    . . . . . . . . . .% Coverage 43.9% 44.5% 44.0% 43.6% 43.7% 43.5% 45.0% 44.8% 45.5% 0.8%% Clickthrough Rate 20.6% 21.5% 22.0% 21.3% 21.5% 21.4% 21.1% 21.3% 21.2% -0.1%$ Revenue / Click $0.37 $0.39 $0.40 $0.36 $0.36 $0.37 $0.37 $0.37 $0.37 0.2%

    Global SearchForecast ($M) 14,835 21,999 29,511 31,586 37,153 44,413 52,925 61,606 70,509 17.4%

    Y/Y Growth 63% 48% 34% 7% 18% 20% 19% 16% 14%Source: J.P. Morgan estimates, company reports, comScore, Nielsen//NetRatings, IDC, IWS.

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    .

    Continued adoption of social media and its impact on existing businesses such as advertising,entertainment and eCommerce.

    Increased smartphone penetration will further proliferate mobile web usage and app development andcould disrupt the way we shop, consume content and communicate.

    Consumers embracing over the top video consumption. We think content owners and advertisers must

    .

    Monetization of mobile search is a critical factor for Googles growth.

    US brick & mortar retailers market share losses could accelerate. Additionally, we expect material markets are s s n coun r es suc as na, w ere ran s are re a ve y wea er.

    The online hotel business retains significant runway for international growth, and we expect an above-industry-average growth rate in the segment.

    We expect more consolidation/M&A rather than share buybacks.

    Despite its underperformance of the search market growth rate for most of the last ten years, we think

    display should match search revenue growth in 2011.

    We believe rapid internet and smartphone penetration growth will create many more exciting businessesoutside the US but we expect US companies to face major challenges in markets outside Western

    Europe.

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    .

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    Companies outside the US and Western Europe are generating robust revenue growth and creating

    2008-2010E Revenue CAGR and Market Cap for Select Internet Companies

    50%

    16% 18%28%

    39%

    60%68%

    25%

    Source: J.P. Morgan estimates (MELI, Mail.ru), company reports, Bloomberg consensus for others; market cap based on 12/30/10 pricing.

    0%

    Yahoo! Japan Daum Group MercadoLibre Mail.ru Baidu Tencent

    50

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    .

    Continued adoption of social media and its impact on existing businesses such as advertising,entertainment and eCommerce.

    Increased smartphone penetration will further proliferate mobile web usage and app development andcould disrupt the way we shop, consume content and communicate.

    Consumers embracing over the top video consumption. We think content owners and advertisers must

    .

    Monetization of mobile search is a critical factor for Googles growth.

    US brick & mortar retailers market share losses could accelerate. Additionally, we expect material markets are s s n coun r es suc as na, w ere ran s are re a ve y wea er.

    The online hotel business retains significant runway for international growth, and we expect an above-industry-average growth rate in the segment.

    We expect more consolidation/M&A rather than share buybacks.

    Despite its underperformance of the search market growth rate for most of the last ten years, we think

    display should match search revenue growth in 2011.

    We believe rapid internet and smartphone penetration growth will create many more exciting businessesoutside the US but we expect US companies to face major challenges in markets outside Western

    Europe.

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    .

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    US Local Advertising Spend by Medium in 2010ELocal online advertising is a small % of the

    Magazines, 2%

    Yellow Pages, 14%TV, 24%

    Out-of-home, 6%overall market

    In US, local advertising is an ~$82B

    industry, with only ~15% of the total

    Radio, 14%

    Pure- la Internet,

    ,according to Veronis Suhler Stevenson

    SMBs: Spenders of local advertising

    Source: comScore data.

    7%,

    Traditional media sources

    Pure-play internet players

    Rapid changes in the advertis ing landscapecreate customer acquisition challenges

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    Amazon

    Priceline

    MercadoLibre

    ReachLocal

    Other Overweight -rated U.S. internet stocks are Netflix, Google, Yahoo!, Shutterfly, QuinStreet,

    MediaMind

    Additionall J.P. Mor ans China internet anal st Dick Weis to icks are Tencent and NetEase

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    The Bull Case: The Bear Case:

    Positioned to take advantage of seculargrowth in eCommerce

    Huge scale provides competitive advantage

    Brick-and-mortar incumbents increasinglyaggressive in eCommerce space

    Barriers to entry may be low

    Still underpenetrated in many categories, esp.in Intl ramp-up can take years, and thus

    operating margins should improve

    Because online shoppers are so price-sensitive, margin expansion opportunities will

    remain muted

    row n ver ca s suc as ppare s ou

    help gross margins

    Prime is a customer retention tool that otherswill find difficult to re licate rofitabl

    n a rap y evo v ng space, r s o one a se

    step being quite costly

    At scale, hard to maintain explosive growthrates indefinitel will multi le contract if

    Fulfillment by Amazon enables continuedshare gains in third-party

    growth slows?

    within books; could threaten traditional

    booksellers.

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    The Bull Case: The Bear Case:

    International offers a secular growthopportunity: 80% of the companys gross

    profit dollars come from the international

    business, which we think is more sustainable

    Company generates significant amount ofprofit in the Euro and other FX denominations.

    Thus, volatility in the currency market could

    adversely impact the share price.

    and will experience an above-average growth

    rate

    Modest take rate increases as emerging

    Domestic growth pressured by competitionfrom other OTAs and suppliers

    Increasing competition in the international

    Continued ADR recovery

    Domestic market share gains, aided by the

    markets

    .

    Margins should expand as the companycontinues to benefit from improved advertising

    efficiency

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    The Bull Case: The Bear Case:

    We think local will be a key area of growth inthe next two years

    Expansion into additional markets (in 45 cities

    Rapid buildout and rapid growth leaveminimal room for error in execution

    In an evolving space, competition can come

    IMC sales force (nearly 700 now) can keepgrowing, is a key barrier to entry

    ,sites have gone from almost zero to billion-

    dollar revenue run rates

    Sales-driven model may limit room for marginro uc expans on prov es cross-se

    opportunities, which will raise IMC productivity

    As sales force matures, productivity benefitfrom a reater resence of ex erienced IMCs

    expansion

    Growing size of Upperclassman IMC forceshould help margins, as Underclassman

    training expenses should grow less quickly

    We see 40% revenue growth in F11E and38% in F12E, with improving profitability

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    The Bull Case: The Bear Case:

    Tech & Clearance should remain an attractivevertical (23%E Y/Y growth in F11)

    Finance segment to benefit from increased

    Overall recruitment market remains tough

    Continental Europe and the Middle East stillshowing signs of weakness

    Energy vertical has a lot of potential (weexpect energy revenues to reach $13M by the

    end of 2011)

    Fairly competitive business

    EBITDA margins of 40+% in 2011E

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    The Bull Case: The Bear Case:

    PayPal is a one-of-a-kind brand in onlinepayments and has established itself as the

    one likely winner in the space

    PayPal is a lower-margin business thanMarketplaces, and the latter still generates

    most of the revenue

    , ,gaming all present incremental growthopportunities for PayPal TPV

    Marketplaces should benefit from continued

    other sites innovate more quickly; burdened

    by need to maintain certain features to retain

    near-monopoly in auctions

    growth in eCommerce

    Auctions business is stable, but fixed-pricebusiness can grow faster as company

    Search on eBay site remains an area of

    concern

    Secular shift is to a multichannel environment ,

    deals, etc.)

    Uniquely well-positioned to facilitate small-

    volume cross-border trade

    offsets secular gains from eCommerce growth

    PayPal take rates may decline as larger

    merchants are a bigger piece of the pie

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    The Bull Case: The Bear Case:

    International growth should remain healthy,aided by increased penetration in the APAC

    region (we are modeling F11 Intl gross

    bookings growth of 18% Y/Y)

    Potential increased competition frombooking.com in the US

    Role of GDSs: Possible renegotiation of direct

    Continued expansion of TripAdvisor

    G&A leverage and operational efficienciesshould help margins

    Increase selling and marketing spend couldcreate margin pressure

    Healthy FCF generation

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    The Bull Case: The Bear Case:

    Strong search revenue growth: 1% netrevenue growth in Googles search revenue

    generates an estimated $0.35 EPS for the

    company

    Increasing competition from social networkingsites emerging as a big threat to Googles

    traffic, and mobile applications which let users

    bypass search

    Display offers a strong incrementalopportunity: we think the overall display

    business will contribute an incremental $1.2B,

    Increased government scrutiny with regard tofuture acquisitions and business practices

    Growth of non-text display products could,

    Mobile will drive search usage: over the past2 years, search queries from mobile havegrown 5x at an accelerating pace

    create margin pressure as the display

    business margins are significantly lower thanthe companys overall margins

    Improved international online and ad spendpenetration

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    The Bull Case: The Bear Case:

    Match business (25% of revenue and 71% ofOIBA) will be the largest driver of the stock

    ServiceMagic should continue to see healthy

    Market remains competitive for Ask.com, aslarge search players continue to make

    innovations to the space

    ,likely stabilize as investment levels becomesteadier in 2011

    Distributed and proprietary toolbars and

    development expenses could create

    headwinds

    Remain cautious on the long-term outlook ofdestination websites driving query growth the toolbar business

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    The Bull Case: The Bear Case:

    Publisher-neutral platform is appealing tocustomers

    Highly scalable business model: uses low

    Largest competitors are parts of largeadvertising players such as Google and

    Microsoft

    offers a strong margin expansion opportunity

    Platform customers to comprise over half oftotal revenue by the end of 2011E

    adversely affect the stock price, as roughly

    70% of revenue comes from international

    markets

    As the revenue grows, the company shouldsee leverage from sales and marketing and

    R&D

    Limited visibility into advertisers budgets

    creates challenges

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    The Bull Case: The Bear Case:

    ~60M installed base of NFLX-ready devicesthat reach the TV is a multiple of any other

    competitor

    Extremely competitive space, with virtually allother players possessing deep pockets

    If studios refuse to play ball, model could be

    second-to-none recommendation engine,

    crucial for monetizing long tail of catalog

    Spent over $1B on Marketing since 06 to

    If content costs go up too much, margins maynot improve

    establish premium consumer brand; high

    customer satisfaction

    Streaming carries lower fulfillment cost, fixed

    w even ua y ecome a ec n ng

    business, with deleverage on costs

    International opportunity very uncertain ossible investments wont a off

    and for more investment in content

    International opportunity could be a positive

    catalyst

    Valuation leaves minimal room for error

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    The Bull Case: The Bear Case:

    International growth will be aided by a strongperformance from ebookers (we are modeling

    15% intl gross bookings growth in F11)

    Continued challenges in reaching the brandidentity and inventory scale of Expedia and

    Priceline

    hotel business

    Upcoming migration of HotelClub to the globaltechnology platform

    investment phase

    American Airlines dispute and renegotiatingthe role of GDSs

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    The Bull Case: The Bear Case:

    Financial services vertical represents a largemarket opportunity (5x size of education

    market)

    Regulatory changes in the education sectorcould create headwinds

    Acquisitions represent a large portion of the

    as the company laps the reduction of spend

    from DeVry

    Other verticals a longer-term catalyst

    identify and complete strategic acquisitions, or

    successfully integrate acquisitions it does

    make, it could adversely affect the business

    (including home services, medical and B2B)

    20% EBITDA margin is sustainable

    Third-party publishers drive the majority of

    QNSTs traffic, yet QNST has only limitedoversight and control over their operations

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    The Bull Case: The Bear Case:

    Current share price does not reflect the fullasset value: we see at least ~$7.4B

    ($5.51/share) in value from Yahoo! Japan and

    Alibaba (does not include the private assets of

    Display business facing increasingcompetition, especially from Google and

    social networking sites

    Alibaba Group, such as TaoBao)

    Search comps will be easier once Yahoo! lapsthe discontinuation of paid inclusion

    Uplift in RPS from the Microsoft search

    alliance

    Continued margin expansion, part of which

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    Other Companies Recommended in This Presentation (and priced as of market close on

    NetEase (NTES/$36.76/Overweight), Tencent (0700.HK/HK$168.90/Overweight)

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    General: Additional information is available upon request. Information has been obtained from sources believed to be reliable but JPMorgan Chase & Co. or its affiliates

    and/or subsidiaries (collectively J P Morgan) do not warrant its completeness or accuracy except with respect to any disclosures relative to JPMS and/or its affiliates and

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    and/or subsidiaries (collectively J.P. Morgan) do not warrant its completeness or accuracy except with respect to any disclosures relative to JPMS and/or its affiliates and

    the analysts involvement with the issuer that is the subject of the research. All pricing is as of the close of market for the securities discussed, unless otherwise stated.Opinions and estimates constitute our judgment as of the date of this material and are subject to change without notice. Past performance is not indicative of future

    . .

    into account individual client circumstances, objectives, or needs and are not intended as recommendations of particular securities, financial instruments or strategies to

    particular clients. The recipient of this report must make its own independent decisions regarding any securities or financial instruments mentioned herein. JPMS

    distributes in the U.S. research published by non-U.S. affiliates and accepts responsibility for its contents. Periodic updates may be provided on companies/industries

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    Other Disclosures last revised January 1, 2011.

    Copyright 2011 JPMorgan Chase & Co. All rights reserved. This report or any portion hereof may not be reprinted, sold or redistribut ed without the written

    consent of J.P. Morgan.

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