2001/2002 annual report · 2010. 11. 14. · annual report 2007/2008 this annual report together...

H a w k e s b u r yC i t y

C o u n c i l

AnnualReport

0708

Annual Report 2007/2008 This Annual Report together with Audited Financial Statements and State of the Environment report has been produced in accordance with Section 428 of the NSW Local Government Act (1993). Financial Statements and the State of the Environment Report are produced in separate volumes. It is the first to be produced under Council’s new General Manager, Peter Jackson appointed in September 2007.

The City of Hawkesbury has risen to meet many challenges over the past few years. In addition to degrading infrastructure, the Council, like many in NSW has had to deal with increasing expenditure costs with diminishing revenue and general financial sustainability issues.

Through careful management of its assets, resources and finances Council has been able deal efficiently and effectively with a wide range of competing demands for services and facilities and will continue to do so into the future.

Hawkesbury’s geographical location on the urban fringe of metropolitan Sydney presents many challenges and is complicated by the tyranny of distance in governing over an expanse of nearly 2800 square kilometres within the local government area. Dealing with pressures for development as well as the community's desire to maintain their rural lifestyle benefits are some of the many issues faced by Council. Strategic land use planning has been identified as a major priority.

In order to deal with these issues, the Council has developed a 10 year Financial Plan and with the community's assistance is moving towards a 10 year Community Strategic Plan. The Strategic Planning process was a priority of Council during this year with Councillor, community and staff consultations being undertaken in order to provide input into the development of a Community Strategic Plan which will ultimately reflect the vision of the people of the Hawkesbury for the future.

In the meantime Council currently has a Strategic Plan with objectives to achieve up to 2009 and will continue to prioritise these on an annual basis through the management plan process. This Annual Report summarises Council's business practices and performance against strategic objectives outlined in the Management Plan for 2007/2008.

The Strategic Plan serves as the main link between Council's other statutory documents and planning instruments. It provides the everyday reference points and guiding principles that underpin Council's charter under the Local Government Act, including the Management Plan, Local Environment Plan (LEP), Development Control Plan (DCP) and importantly in terms of measuring the performance in the Annual Report.

The past year has seen a number of major initiatives of Council being completed and new initiatives undertaken including opening of the new Hawkesbury Regional Museum building and the launch of the first exhibitions by the Governor of New South Wales, Her Excellency Professor Marie Bashir AC CVO and the newly opened South Windsor Family Centre becoming fully operational taking its place in a long-term plan to create a community precinct which will house a wide range of services to respond to the needs of children and families within the City. Seniors of the area received a very interesting new facility in the form of a restaurant style meals service called "Beaches Restaurant", that operates out of the Seniors Leisure and Learning Centre in Richmond.

The Hawkesbury has indeed come of age being well equipped with some excellent community and cultural facilities.

2007/2008 Annual Report Page 1

Table of Contents Table of Contents ......................................................................................................................................... 1

Councillors 2007/2008.................................................................................................................................. 5

Organisational Structure ............................................................................................................................. 6

Section 428 (2) (a) Financial Statements ............................................................................................... 7

Section 428 (2) (b) Performance in Terms of Principal Activities ....................................................... 7

Strategic Planning Process ......................................................................................................................... 7

Council's Vision............................................................................................................................................ 9

City Planning ............................................................................................................................................ 9

Community / Lifestyle .............................................................................................................................. 9

Infrastructure Services ............................................................................................................................ 9

Business Development.......................................................................................................................... 10

Environment ........................................................................................................................................... 10

Council's Strategic Plan............................................................................................................................. 11

Management Plan 2007-2008 Strategic Task - Performance Measures and Current Position ........... 13

Management Plan 2007-2008 Operational Task - Performance Measures and Current Position ...... 15

General Manager ........................................................................................................................................ 15

General Manager - Insurance Risk Management ................................................................................ 15

General Manager - Workers Compensation ........................................................................................ 16

General Manager - Strategic Activities ................................................................................................ 18

General Manager - Human Resources ................................................................................................. 20

General Manager - Corporate Communication ................................................................................... 22

General Manager - Elected Members ................................................................................................... 25

General Manager - Executive Management......................................................................................... 26

City Planning............................................................................................................................................... 28

City Planning - Community Administration......................................................................................... 28

City Planning - Sewage Management Facilities .................................................................................. 33

City Planning - Health Services ............................................................................................................ 34

City Planning - Pollution Control.......................................................................................................... 35

City Planning - Development Control & Regulations ......................................................................... 36

City Planning - Animal Control ............................................................................................................. 37

City Planning - Strategic Land Use ...................................................................................................... 38

City Planning - Road Safety Programs ................................................................................................ 44

City Planning - Parking Control ............................................................................................................ 45

City Planning - Domestic Waste Management .................................................................................... 46

Infrastructure Services .............................................................................................................................. 47

Infrastructure Services - Sullage Services .......................................................................................... 47

Infrastructure Services - Roads to Recovery ...................................................................................... 48

Infrastructure Services - RTA Funding ................................................................................................ 49

Infrastructure Services - Environmental Stormwater......................................................................... 50

2007/2008 Annual Report

Infrastructure Services - Parks ............................................................................................................. 51

Infrastructure Services - Recreation .................................................................................................... 53

Infrastructure Services - Roadworks Maintenance ............................................................................ 54

Infrastructure Services - Roadworks Construction............................................................................ 55

Infrastructure Services - Kerb, Guttering & Drainage ........................................................................ 56

Infrastructure Services - Carpark Maintenance .................................................................................. 57

Infrastructure Services - Survey Design & Mapping .......................................................................... 58

Infrastructure Services - Administrative Building .............................................................................. 59

Infrastructure Services - Community Buildings ................................................................................. 59

Infrastructure Services - Works Depot................................................................................................. 60

Infrastructure Services - Operations Management............................................................................. 60

Infrastructure Services - Street Cleaning ............................................................................................ 61

Infrastructure Services - Ferry Operations.......................................................................................... 61

Infrastructure Services - Fire Control .................................................................................................. 62

Infrastructure Services - Emergency Services ................................................................................... 62

Infrastructure Services - Cogenerations Plant.................................................................................... 63

Infrastructure Services - Hawkesbury City Waste Management Facility ......................................... 64

Infrastructure Services - Sewerage ...................................................................................................... 65

Support Services ........................................................................................................................................ 66

Support Services - Computer Services................................................................................................ 66

Support Services - Records .................................................................................................................. 67

Support Services - Cultural Precinct - Library .................................................................................... 68

Support Services - Financial Planning................................................................................................. 70

Support Services - Accounting Services............................................................................................. 71

Support Services - Rating Services ..................................................................................................... 73

Support Services - Investment Debt Servicing ................................................................................... 74

Support Services - Corporate Services & Government ..................................................................... 75

Support Services - Word Processing................................................................................................... 76

Support Services - Supply..................................................................................................................... 77

Support Services - Property Development .......................................................................................... 78

Support Services - Reception ............................................................................................................... 79

Support Services - Fleet Management ................................................................................................. 80

Support Services - Cultural Precinct - Gallery .................................................................................... 81

Support Services - Legal Services ....................................................................................................... 83

Support Services - Printing & Sign Writing ......................................................................................... 84

Support Services - Museum.................................................................................................................. 85

Business Activities..................................................................................................................................... 86

Business Activities - Hawkesbury Leisure Centre ............................................................................. 86

Section 428 (2) (c) State of the Environment Report .............................................................................. 87

Section 428 (2) (d) Condition of Public Works ........................................................................................ 88

Public Buildings ..................................................................................................................................... 88


Community Buildings ............................................................................................................................ 89

Administration Building ........................................................................................................................ 89

Public Roads........................................................................................................................................... 90

Drainage .................................................................................................................................................. 91

Bridges .................................................................................................................................................... 91

Windsor Sewerage Scheme .................................................................................................................. 92

Section 428 (2) (e)Summary of Legal Proceedings................................................................................. 94

Mayoral and Councillor Fees and Expenses ........................................................................................... 95

Section 428 (2) (f) ................................................................................................................................... 95

Section 428 (2) (r) and Clause 217 (1) (a) Overseas visits ................................................................ 95

Section 428 (2) (r) and Clause 217 (1) (a1) (I to viii) Payment of Councillor Expenses.................. 95

Section 428 (2) (g)Senior Staff .................................................................................................................. 96

Section 428 (2) (h)Major Contracts Awarded for amounts over $150 000 ............................................ 97

Section 428 (2) (i) Bush Fire Hazard Reduction Programs .................................................................. 100

Section 428 (2) (j) Multicultural Services ............................................................................................... 100

Section 428 (2) (k) Work on Private Land............................................................................................... 101

Section 428 (2) (l) Contributions/ Donations ......................................................................................... 101

Section 428 (2) (m) Human Resources Activities.................................................................................. 101

Section 428 (2) (n) Activities to Implement EEO Management Plan.................................................... 103

EEO Policy Statement .............................................................................................................................. 103

Section 428 (2) (o) External Bodies Exercising Council Delegated Functions .................................. 104

Section 428 (2) (p) Controlling Interest in Companies.......................................................................... 107

Section 428 (2) (q) Partnerships, Co-operatives & Joint Ventures...................................................... 107

Section 428 (2) (r) Additional Information by Regulations................................................................... 111

Access and Equity Actions for 2007/2008 (by key areas)................................................................ 114

Freedom of Information ........................................................................................................................... 122

Contact Arrangements ........................................................................................................................ 122

Statement Of Affairs ............................................................................................................................ 122

Access To Information ........................................................................................................................ 123

Policy For Access To Information ...................................................................................................... 124

Annual Statistical Reports .................................................................................................................. 127

Comparison To 2006/2007................................................................................................................... 130

Impact Of The Freedom Of Information Act ...................................................................................... 130

Section F ............................................................................................................................................... 131

Section G............................................................................................................................................... 131


Diagram Index Councillors 2007/2008......................................................................................................................... 5

Organisational Structure .................................................................................................................... 6

Strategic & Operational Planning Process .......................................................................................8


Councillors 2007/2008 Mayoral Term September 2007 - September 2008

Councillor Bart Bassett(Mayor)

Councillor Ted Books (Deputy Mayor)

Councillor Barry Calvert

Councillor Kevin Conolly Councillor Trevor Devine Councillor Dianne Finch

Councillor Christine Paine Councillor Bob Porter Councillor Paul Rasmussen

Councillor (Dr) Rex Stubbs Councillor Neville Wearne Councillor Leigh Williams


Organisational Structure


Section 428 (2) (a) Financial Statements See separate report.

Section 428 (2) (b) Performance in Terms of Principal Activities

Strategic Planning Process The strategic planning cycle is a continuous process of measuring performance against objectives, strategies and targets that have been set in advance.

Strategic planning, forecasting, budgeting and monitoring of actual expenditure are all essential components in the implementation and execution of a strategy that moves an organisation toward its objectives. When any component is performed in isolation however, it risks providing little value. Council's role is to integrate all of their relevant decisions so they are based on the ongoing accumulation of relevant information in line with their strategic objectives.

Strategic Planning must separate the strategic elements from the operational ones. Once a strategic focus is identified, priorities for future expenditure can be decided and translated to the operational plan level.

Strategic Plans need a structure that is easy to follow, that is "drilled down" from the vision and objectives to the next level, as shown in diagram 3. That level includes Goals, Strategies and Key Performance Indicators (KPIs).


Vision

Objectives (key objectives designed to direct the company towards its Vision)

Strategies (the broad strategic directions to direct the executive towards the company's objectives)

Strategic Goals

(goals designed to result in the executive’s achievement of the corporate strategies – these should incorporate various combinations of quantified outputs with target dates)

Strategic Goals (outputs)

Action Plan (actions within strategic

goals)

Key Performance Indicators

Identified by GM/Division

Projects (within Action Plans)

Including quantified outcomes

Existing New

Combined Project Plans Listing

The importance of performance measurement goes beyond just keeping score. The real key to an effective performance measurement system is to have a good strategy that measures criteria according to efficiency and effectiveness for each goal, strategy and tactic.

Indicators need to be SMART- specific, measurable, action-orientated, relevant and timely. An effective performance management system should help Council to:

�� Identify opportunities and problems in a timely fashion; �� Determine priorities and allocate resources based on those priorities; �� Change measurements when the underlying processes and strategies change; �� Delineate responsibilities, understand actual performance relative to responsibilities; and

reward and recognise accomplishments.

Monitoring progress against the detailed plan is vital because it shows whether the organisation is on target. An analogy is to travel a road on a journey without knowing the names of townships, descriptions of landmarks or the locations of road junctions. These are essential and vital indicators for a successful and timely journey.

Stra

tegi

c Pl

an

Ope

rati

onal

Pla

n

Diagram 3 - Strategic and Operational Planning Process


Council's Vision Council's Vision for the Hawkesbury is simple and explicit to reduce confusion and limit subjective interpretations. Council has determined the following set of elements to ensure its intent becomes a reality.

Lifestyle, Environment, Access and Opportunity @ Hawkesbury

There are five main areas where strategic directions have been set. Under each of these key broad areas are performance measures set to be completed by specific target dates. The objectives and key performance indicators are provided for each of the five main areas.

City Planning Investigating and planning the City’s future in consultation with our community, and co-ordinating human and financial resources to achieve this future.

To achieve this Council will:

1. Investigate and document the impact of population growth to identify future requirements for land, employment, human services and infrastructure.

2. Develop and implement a communication strategy to educate and inform community and business about future needs.

3. Establish processes and develop flexible plans that will enable the City to respond to change. 4. Develop partnerships and regional networks and implement strategies for community

engagement. 5. Establish mechanisms to ensure strategic directions are reflected in operational plans.

Community / Lifestyle An informed community working together through strong local and regional connections.


1. Establish processes that build community capacity to identify and respond to diversity and difference.

2. Build community connections by supporting information linkages, life-long learning and access to local meeting spaces.

3. Work in partnership with community and government to implement community plans to meet the social, health, safety, leisure and cultural needs of the City.

Infrastructure Services A network of towns, villages and rural localities connected by well-maintained public and private infrastructure which supports the social and economic development of the City.


1. Establish a framework to define and equitably manage the infrastructure demands of the City. 2. Implement processes to identify and respond to the infrastructure requirements (information,

access and mobility) of groups with special needs. 3. Implement infrastructure strategy to underpin the social, cultural and commercial development

of the City. 4. Invest in technological and engineering innovation to improve the safety, accessibility and value

of public infrastructure.


Business Development A prosperous community sustained by a diverse local economy that encourages innovation and enterprise to attract people to live, work and invest in the City.


1. Establish operational capacity to foster partnerships that support business innovation and investment.

2. Define attributes that distinguish the City and identify opportunities for growing and creating new niche industries.

3. Implement business strategy for the City to generate employment opportunities consistent with the Hawkesbury mission.

EnvironmentSustainable and livable communities that respect, preserve and manage the heritage, cultural and natural assets of the City.


1. Promote environmental awareness and encourage community participation in management of natural, cultural and heritage assets.

2. Develop a land use planning strategy for sustainable development and protection of important cultural, heritage and natural assets.

3. Implement plans and controls to manage and reduce waste and promote the environmental health of the City.

4. Identify and implement appropriate actions to protect and rehabilitate the natural environment.

2007

/200

8 A

nnua

l Rep

ort

Pag

e 11

Coun

cil's

Str

ateg

ic P

lan

VISI

ON

: Life

styl

e, E

nviro

nmen

t, A

cces

s an

d O

ppor

tuni

ty @

Haw

kesb

ury

MIS

SIO

N: T

o cr

eate

opp

ortu

nitie

s fo

r a v

arie

ty o

f wor

k an

d lif

esty

le c

hoic

es in

a h

ealth

y, n

atur

al e

nviro

nmen

t

Plan

ning

C

omm

unity

/ Li

fest

yle

Infr

astr

uctu

re

Bus

ines

s D

evel

opm

ent

Envi

ronm

ent

O

BJE

CTI

VES:

(key

obj

ectiv

es d

esig

n to

dire

ct C

ounc

il to

war

ds it

s V

isio

n)

OBJECTIVES

Inve

stig

atin

g an

d pl

anni

ng th

e C

ity’s

fu

ture

in c

onsu

ltatio

n w

ith o

ur

com

mun

ity, a

nd c

o-or

dina

ting

hum

an

and

finan

cial

reso

urce

s to

ach

ieve

this

fu

ture

.

An

info

rmed

com

mun

ity w

orki

ng

toge

ther

thro

ugh

stro

ng lo

cal a

nd

regi

onal

con

nect

ions

.

A n

etw

ork

of to

wns

, villa

ges

and

rura

l loc

aliti

es c

onne

cted

by

wel

l-mai

ntai

ned

pub

lic a

nd

priv

ate

infra

stru

ctur

e, w

hich

su

ppor

ts th

e so

cial

and

ec

onom

ic d

evel

opm

ent o

f the

C

ity.

A p

rosp

erou

s co

mm

unity

sus

tain

ed

by a

div

erse

loca

l eco

nom

y th

at

enco

urag

es in

nova

tion

and

ente

rpris

e to

attr

act p

eopl

e to

live

, w

ork

and

inve

st in

the

City

.

Sust

aina

ble

and

livea

ble

com

mun

ities

that

resp

ect,

pres

erve

and

man

age

the

herit

age,

cul

tura

l and

nat

ural

as

sets

of t

he C

ity.

STR

ATE

GIC

DIR

ECTI

ON

S: (

the

broa

d st

rate

gic

dire

ctio

ns fo

r the

exe

cutiv

e to

mov

e to

war

ds C

ounc

il's o

bjec

tives

)

STRATEGICDIRECTIONS

Inve

stig

ate

and

docu

men

t the

impa

ct o

f po

pula

tion

grow

th to

iden

tify

futu

re

requ

irem

ents

for l

and,

em

ploy

men

t, hu

man

ser

vice

s an

d in

frast

ruct

ure.

Est

ablis

h pr

oces

ses

that

bui

ld

com

mun

ity c

apac

ity to

iden

tify

and

resp

ond

to d

iver

sity

and

diff

eren

ce.

Est

ablis

h a

fram

ewor

k to

de

fine

and

equi

tabl

y m

anag

e th

e in

frast

ruct

ure

dem

ands

of

the

City

.

Esta

blis

h op

erat

iona

l cap

acity

to

fost

er p

artn

ersh

ips

that

sup

port

busi

ness

inno

vatio

n an

d in

vest

men

t.

Pro

mot

e en

viro

nmen

tal

awar

enes

s an

d en

cour

age

com

mun

ity p

artic

ipat

ion

in

man

agem

ent o

f nat

ural

, cul

tura

l an

d he

ritag

e as

sets

.

Dev

elop

and

impl

emen

t a

com

mun

icat

ion

stra

tegy

to e

duca

te a

nd

info

rm c

omm

unity

and

bus

ines

s ab

out

futu

re n

eeds

.

Bui

ld c

omm

unity

con

nect

ions

by

supp

ortin

g in

form

atio

n lin

kage

s, li

fe-

long

lear

ning

and

acc

ess

to lo

cal

mee

ting

spac

es.

Impl

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t pro

cess

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entif

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d re

spon

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the

infra

stru

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quire

men

ts(in

form

atio

n, a

cces

s an

d m

obilit

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f gro

ups

with

spe

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ne

eds.

Def

ine

attri

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s th

at d

istin

guis

h th

e C

ity a

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entif

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portu

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w n

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se p

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im

porta

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ultu

ral,

herit

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and

natu

ral a

sset

s.

Pag

e 12

20

07/2

008

Ann

ual R

epor

t

Plan

ning

C

omm

unity

/ Li

fest

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Infr

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Bus

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s D

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Envi

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ent

Est

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oces

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deve

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flexi

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plan

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at w

ill e

nabl

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alth

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rast

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stra

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nder

pin

the

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ultu

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com

mer

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dev

elop

men

t of

the

City

.

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emen

t bus

ines

s st

rate

gy fo

r the

C

ity to

gen

erat

e em

ploy

men

t op

portu

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nsis

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the

Haw

kesb

ury

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.

Impl

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ontro

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anag

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d re

duce

was

te a

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prom

ote

the

envi

ronm

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l he

alth

of t

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ity.

Dev

elop

par

tner

ship

s an

d re

gion

al n

etw

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an

d im

plem

ent s

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gage

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t.

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st in

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to

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tify

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prop

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bilit

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ronm

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stra

tegi

c di

rect

ions

are

refle

cted

in o

pera

tiona

l pla

ns.

2007

/200

8 A

nnua

l Rep

ort

Pag

e 13

Man

agem

ent P

lan

2007

-200

8 S

trat

egic

Tas

k - P

erfo

rman

ce M

easu

res a

nd C

urre

nt P

ositi

on

PLA

NN

ING

PR

OC

ESS

KPI

PRO

GR

ESS

END

JU

NE

2008

Rev

enue

gen

erat

ion

stra

tegy

in p

lace

with

non

-rat

e re

venu

e eq

uiva

lent

to X

% o

f tot

al

reve

nue.

3% o

f oth

er re

venu

e in

crea

se.

Cer

tain

use

r fee

s an

d ch

arge

s ha

ve g

row

n in

ex

cess

of 3

% fr

om 2

006/

2007

to 2

007/

2008

, ho

wev

er, r

ates

cov

erag

e ha

s re

mai

ned

cons

tant

.

Pre

pare

stra

tegy

for f

utur

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side

ntia

l and

em

ploy

men

t lan

d re

leas

e.

Stra

tegy

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pted

by

Cou

ncil.

Em

ploy

men

t Lan

d S

trate

gy c

omm

ence

d, e

xpec

t co

mpl

etio

n D

ecem

ber 2

008.

Res

iden

tial S

trate

gy

to c

omm

ence

ear

ly 2

009

follo

win

g C

omm

unity

S

trate

gic

Pla

n pr

ogre

ss.

CO

MM

UN

ITY

/ LIF

ESTY

LE

KPI

PRO

GR

ESS

END

JU

NE

2008

Sta

ge 2

of c

omm

unity

indi

cato

rs p

roje

ct.

Con

sulta

tion

Stra

tegy

dev

elop

ed a

nd in

itiat

ed. T

arge

t co

mpl

etio

n by

Jun

e 20

08.

Def

erre

d to

200

9

Targ

ets

for n

ew s

ocia

l inf

rast

ruct

ure

and

hum

an s

ervi

ces

iden

tifie

d.

Targ

ets

adop

ted

by C

ounc

il.

Prio

ritie

s ch

ange

d fo

llow

ing

rest

ruct

ures

. C

omm

unity

Stra

tegi

c P

lan

set a

s pr

iorit

y to

ass

ist

the

deve

lopm

ent o

f sui

tabl

e ta

rget

s.

INFR

AST

RU

CTU

RE

KPI

PRO

GR

ESS

END

JU

NE

2008

Dev

elop

Ass

et R

epla

cem

ent /

Ren

ewal

Pol

icy

to e

nsur

e sa

tisfa

ctor

y as

set c

ondi

tion.

P

olic

y ad

opte

d by

Cou

ncil.

D

raft

Pol

icy

bein

g de

velo

ped.

BU

SIN

ESS

DEV

ELO

PMEN

T K

PIPR

OG

RES

S EN

D J

UN

E 20

08

Loca

tion

Bas

ed in

fo-s

ervi

ces

avai

labl

e to

ass

ist b

usin

esse

s.

Ser

vice

s av

aila

ble

in 5

0% o

f loc

atio

ns id

entif

ied.

Org

anis

atio

nal S

truct

ure/

reso

urce

allo

catio

n ch

ange

d pr

ior t

o fin

anci

al/a

ctio

n ye

ar.

Rol

led

into

pr

omot

ion

of e

xist

ing

busi

ness

ser

vice

s (o

ther

ag

enci

es) &

pre

senc

e on

Cou

ncil

web

site

that

is

bein

g de

velo

ped.

Tech

nolo

gy P

ark

zone

d fo

r IC

T/B

iote

ch/E

nviro

-Sci

ence

type

bus

ines

ses.

A

ppro

pria

te s

ites

adop

ted

by C

ounc

il w

ith z

onin

g is

sues

re

solv

ed.

Pre

ferr

ed lo

catio

n (&

site

s) c

onsi

dere

d in

Dep

t D

efen

ce’s

Ric

hmon

d B

ase

Stu

dy re

leas

ed

11/0

8/07

& in

Haw

kesb

ury

Em

ploy

men

t Lan

ds

Stu

dy u

nder

way

. Ti

mef

ram

e fo

r rez

onin

g of

lo

catio

n/ s

ites

too

shor

t & s

ubje

ct to

oth

er d

ecis

ion

proc

esse

s, s

take

hold

ers

& p

artn

er in

volv

emen

t.

Res

earc

h an

d D

evel

opm

ent p

artn

ersh

ips

esta

blis

hed.

25

% o

f ide

ntifi

ed p

artn

ersh

ips

esta

blis

hed.

O

rgan

isat

iona

l stru

ctur

e/ re

sour

ce a

lloca

tion

chan

ged

prio

r to

finan

cial

/ act

ion

year

. S

ubje

ct to

Te

chno

logy

Par

k st

rate

gy a

bove

Join

t Ven

ture

ent

ered

into

with

pro

perty

con

sorti

a fo

r dev

elop

men

t of t

arge

t gro

wth

are

as.

Join

t ven

ture

agr

eem

ent i

n pl

ace.

C

ontra

cts

sign

ed w

ith C

omm

erci

al o

rgan

isat

ions

.

Mac

quar

ie S

t Pro

perti

es P

roje

ct u

nder

way

with

‘jo

int v

entu

re’ a

ppro

ach

initi

ated

. A

ppro

ach

revi

ewed

& d

isco

ntin

ued

by (C

R: 2

7/05

/08)

. N

ew

Pag

e 14

20

07/2

008

Ann

ual R

epor

t

appr

oach

ed b

eing

exp

lore

d.

ENVI

RO

NM

ENT

KPI

PRO

GR

ESS

END

JU

NE

2008

Com

plet

e en

viro

nmen

tal a

udit

of C

ounc

il op

erat

ions

. R

epor

t to

Cou

ncil

with

reco

mm

enda

tions

. A

udit

unde

rtake

n as

par

t of E

nerg

y S

avin

gs a

nd

Wat

er s

avin

gs A

ctio

n P

lans

. W

ill b

e re

porte

d to

C

ounc

il up

on a

dopt

ion

of p

lans

by

Min

iste

r.

2007

/200

8 A

nnua

l Rep

ort

Pag

e 15

Man

agem

ent P

lan

2007

-200

8 Op

erat

ional

Tas

k - P

erfo

rman

ce M

easu

res a

nd C

urre

nt P

ositi

onG

ener

al M

anag

er

Gen

eral

Man

ager

- In

sura

nce R

isk

Man

agem

ent

Stra

tegi

c O

bjec

tive:

A

n in

form

ed c

omm

unity

wor

king

toge

ther

thro

ugh

stro

ng lo

cal a

nd re

gion

al c

onne

ctio

ns.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1.1

Rev

iew

and

pla

cem

ent o

f ins

uran

ce

prog

ram

.A

ll di

sclo

sure

s an

d re

new

al

prop

osal

s co

mpl

eted

sat

isfa

ctor

ily

and

on ti

me.

All

rene

wal

and

pro

posa

l for

ms

com

plet

ed a

nd s

ubm

itted

to

the

Bro

kers

as

sche

dule

d.

1.

To p

rovi

de a

n ad

equa

te

leve

l of c

ivil

liabi

lity

prot

ectio

n an

d ge

nera

l in

sura

nce

cove

r for

Cou

ncil

activ

ities

and

ass

ets.

1.

2 P

rovi

de ti

mel

y, a

ccur

ate

and

qual

ity

Ris

k M

anag

emen

t and

insu

ranc

e ad

vice

.

Adv

ice

to s

atis

fact

ion

of c

usto

mer

s.R

egul

ar R

isk

Man

agem

ent &

Insu

ranc

e pr

ogra

m u

pdat

es

prov

ided

as

requ

ired

and

whe

re a

ppro

pria

te to

GM

and

M

anex

. 1.

3 C

ompl

ianc

e w

ith W

estp

ool's

Ris

k M

anag

emen

t pra

ctic

es a

nd re

duct

ion

in c

laim

s.

Enh

ance

sta

ff aw

aren

ess

of ri

sk

expo

sure

and

risk

man

agem

ent

tech

niqu

es th

roug

h ap

prop

riate

ed

ucat

ion

prog

ram

s.

Reg

ular

Ris

k M

anag

emen

t & In

sura

nce

prog

ram

upd

ates

pr

ovid

ed a

s re

quire

d an

d w

here

app

ropr

iate

to G

M a

nd

Man

ex.

2.

To e

nsur

e st

rate

gies

are

in

plac

e to

man

age

& m

inim

ise

Cou

ncil's

exp

osur

e to

pub

lic

& in

tern

al ri

sks.

1.4

Man

age

Cou

ncil's

insu

ranc

e cl

aim

s in

a c

ost e

ffect

ive

man

ner.

Mon

thly

cla

ims

revi

ews

and

stat

us

repo

rts o

f lar

ge c

laim

s re

porte

d to

M

anex

.

Mon

thly

revi

ew u

nder

take

n w

ithin

the

Bra

nch

and

larg

e cl

aim

s up

date

s pr

ovid

ed to

Man

ex a

s av

aila

ble.

Pag

e 16

20

07/2

008

Ann

ual R

epor

t

Gen

eral

Man

ager

- W

orke

rs C

ompe

nsat

ion

Stra

tegi

c O

bjec

tive:

An

info

rmed

com

mun

ity w

orki

ng to

geth

er th

roug

h st

rong

loca

l and

regi

onal

con

nect

ions

.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1.1

Mon

itor c

ompl

ianc

e w

ith O

H &

S

Act

and

Reg

ulat

ions

. M

onth

ly w

orkp

lace

insp

ectio

n re

turn

s by

10t

h of

eac

h m

onth

. M

onth

ly W

orkp

lace

insp

ectio

ns h

ave

been

det

aile

d th

roug

h a

syst

em o

f tra

inin

g S

enio

r and

Mid

dle

Man

agem

ent.

Sys

tem

Aud

its h

ave

reve

aled

occ

asio

nal

oppo

rtuni

ties

for i

mpr

ovem

ent w

hich

hav

e be

en th

e su

bjec

t of

Cor

rect

ive

Act

ion

with

in th

e C

ounc

il O

HS

&IM

Sys

tem

. 1.

2 D

evel

op a

pro

cess

for t

rain

ing

empl

oyee

s on

man

agin

g pr

ojec

ts to

re

flect

hig

her l

evel

s of

OH

&S

co

mpl

ianc

e.

Con

tinuo

us im

prov

emen

ts

asse

ssed

and

impl

emen

ted

prio

r to

com

men

cing

pro

ject

s A

n on

goin

g pr

ogra

m o

f OH

S C

ompl

ianc

e au

dits

has

bee

n de

velo

ped

and

rolle

d ou

t. A

udit

resu

lts a

re c

omm

unic

ated

an

d tra

inin

g in

itiat

ed.

1.3

Dev

elop

and

con

duct

saf

ety

train

ing

prog

ram

s as

requ

ired.

C

ompl

ete

Trai

ning

Nee

ds A

naly

sis

and

initi

ate

train

ing

for C

ore

OH

S

elem

ents

O

HS

Tra

inin

g ne

eds

are

revi

ewed

as

part

of th

e C

ounc

il w

ide

Sta

ff P

ositi

on D

escr

iptio

n R

evie

ws

1.4

Mon

itor c

laim

s pe

rform

ance

and

pr

ovid

e m

onth

ly re

ports

on

clai

ms

mad

e.

Acc

epta

nce

by W

orkC

over

of

mon

thly

cla

ims

data

. M

onth

ly W

orke

rs C

ompe

nsat

ion

data

sub

mitt

ed to

W

orkC

over

as

sche

dule

d an

d ac

cept

ed.

1.5

Pro

vide

effe

ctiv

e re

habi

litat

ion

prog

ram

s fo

r sta

ff w

ith w

ork

rela

ted

inju

ries

and

repo

rt m

onth

ly.

Acc

urat

e m

onth

ly re

ports

to M

anex

fo

r em

ploy

ee in

jury

man

agem

ent

and

retu

rn to

wor

k pr

ogra

ms.

The

mon

thly

revi

ew o

f act

ive

Wor

kers

Com

pens

atio

n cl

aim

s &

ass

ocia

ted

Reh

abili

tatio

ns is

und

er c

onst

ant

revi

ew to

ens

ure

mea

ning

ful d

isse

min

atio

n of

info

rmat

ion

whi

lst m

aint

aini

ng c

onfid

entia

lity.

1.

6 O

HS

&IM

Sys

tem

ach

ieve

s co

mpl

ianc

e w

ith W

orkC

over

Mod

el

for S

elf I

nsur

ers

Ach

ieve

com

plia

nce

with

W

orkC

over

Sel

f Ins

urer

s O

HS

A

udit.

OH

S&

IM A

udit

2007

com

plia

nt a

nd n

ow w

orki

ng to

the

2008

Aud

it in

Sep

tem

ber 2

008.

1. T

o en

sure

a s

afe

wor

kpla

ce

envi

ronm

ent t

hat m

eets

le

gisl

ativ

e re

quire

men

ts a

nd

guid

elin

es.

1.7

Mai

ntai

n W

orke

rs C

ompe

nsat

ion

Sel

f Ins

urer

s lic

ence

C

ompl

ete

Ann

ual S

elf I

nsur

ers

licen

ce re

new

al in

acc

orda

nce

with

W

ork

Cov

er's

Lic

ensi

ng p

olic

y by

31

st O

ctob

er.

Ann

ual L

icen

ce m

ater

ial s

ubm

itted

and

acc

epte

d as

sc

hedu

led.

2007

/200

8 A

nnua

l Rep

ort

Pag

e 17

Gen

eral

Man

ager

- W

orke

rs C

ompe

nsat

ion

Stra

tegi

c O

bjec

tive:

An

info

rmed

com

mun

ity w

orki

ng to

geth

er th

roug

h st

rong

loca

l and

regi

onal

con

nect

ions

.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1.8

A

chie

ve c

ompl

ianc

e w

ith th

e W

orkC

over

Sel

f Ins

urer

s C

ase

Man

agem

ent G

uide

90%

com

plia

nce

with

Wor

ker's

A

nnua

l Cas

e M

anag

emen

t Aud

it C

ase

Man

agem

ent A

udit

unde

rtake

n an

d as

exp

ecte

d a

num

ber o

f 'C

orre

ctiv

e A

ctio

ns" r

ecei

ved

and

a sc

hedu

le o

f re

med

ial a

ctio

ns in

itiat

ed w

ith th

e re

sult

that

the

entir

e sy

stem

will

sho

rtly

be c

ompl

aint

in p

repa

ratio

n of

ano

ther

au

dit i

n O

ctob

er/N

ovem

ber 2

008.

1.

9 In

form

atio

n sh

arin

g an

d co

ntin

uous

im

prov

emen

t A

ctiv

ely

supp

ort a

nd a

ttend

pea

k bo

dies

and

indu

stry

gro

up

mee

tings

.

Act

ivel

y pa

rtici

patin

g w

ith o

ther

Sel

f Ins

urer

s to

ens

ure

curr

ent k

now

ledg

e of

Lic

ence

requ

irem

ents

.

Pag

e 18

20

07/2

008

Ann

ual R

epor

t

Gen

eral

Man

ager

- S

trat

egic

Act

iviti

es

Stra

tegi

c O

bjec

tive:

A p

rosp

erou

s co

mm

unity

sus

tain

ed b

y a

dive

rse

loca

l eco

nom

y th

at e

ncou

rage

s in

nova

tion

and

ente

rpris

e to

attr

act p

eopl

e to

live

, wor

k an

d in

vest

in th

e C

ity

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1.

Faci

litat

e ec

onom

ic

deve

lopm

ent a

nd g

row

th v

ia

stra

tegi

es th

at b

uild

loca

l w

orkf

orce

cap

abili

ties;

su

ppor

t suc

cess

thro

ugh

mod

ern

infra

stru

ctur

e; a

nd

attra

ct n

ew in

vest

men

t

1.2

Mas

terp

lan

- Te

chno

logy

B

usin

ess

prec

inct

. S

ubje

ct to

RA

AF

Ric

hmon

d B

ase

Stu

dy (D

ept o

f Def

ence

), co

mpl

ete

25%

by

June

Stu

dy re

leas

ed b

y D

ept D

efen

ce re

leas

ed 1

1 A

ugus

t 20

07. M

aste

rpla

n's

futu

re, s

ubje

ct to

cor

pora

te &

loca

l la

nd u

se d

irect

ions

(in

light

of D

ept.

of P

lann

ing

dire

ctio

ns),

reso

urce

s &

oth

er s

trate

gic

mat

ters

. Dep

t. D

efen

ce re

port

did

not p

rovi

de b

asis

for M

aste

rpla

n to

be

inst

igat

ed. O

n ho

ld, d

ue to

cha

nged

prio

ritie

s du

ring

cour

se o

f rep

ortin

g pe

riod.

2.

Sup

port

busi

ness

de

velo

pmen

t act

iviti

es th

at

faci

litat

e bu

sine

ss n

etw

orks

, an

d en

cour

age

entre

pren

euria

l alli

ance

s.

1.3

Bus

ines

s M

ultip

lier p

rogr

am

Gui

de B

ridge

-to-B

ridge

Fes

tival

pr

ogra

m, i

nc. a

nnua

l rev

iew

of B

2B

wor

king

gro

up b

y Ju

ne

Cou

ncil

reso

lutio

n of

11

Dec

embe

r 200

7 to

refo

rm th

e B

2B w

orki

ng g

roup

as

a A

dvis

ory

Com

mitt

ee o

f Cou

ncil.

C

onst

itutio

n of

Adv

isor

y co

mm

ittee

to b

e co

nsid

ered

by

Cou

ncil

in fo

urth

qua

rter.

Man

agem

ent r

evie

w c

ompl

eted

, bu

t not

repo

rted

to C

ounc

il w

ithin

last

qua

rter,

due

to

othe

r prio

ritie

s.

3.

Effe

ctiv

ely

and

effic

ient

ly

man

age

orga

nisa

tiona

l re

sour

ces

to d

evel

op

corp

orat

e ca

pabi

lity,

m

aint

ain

inte

grity

and

ap

prop

riate

em

ploy

ee s

kills

.

2.1

Con

tract

ual r

elat

ions

hips

with

ex

tern

al s

ervi

ce p

rovi

ders

. C

ompl

ete

revi

ew o

f all

cont

ract

s tw

ice

p.a.

, inc

. ann

ual r

evie

w in

Jun

eA

ll co

ntra

cts

com

plet

ed a

nd re

view

ed in

acc

orda

nce

with

ta

rget

.

2.2

Sis

ter C

ities

rela

tions

hips

. A

ctiv

ities

mai

ntai

ned

with

in b

udge

t &

annu

al re

view

in J

une

All

activ

ities

with

in b

udge

t and

revi

ew o

f pro

gram

co

mpl

eted

in a

ccor

danc

e w

ith ta

rget

.

2007

/200

8 A

nnua

l Rep

ort

Pag

e 19

Gen

eral

Man

ager

- S

trat

egic

Act

iviti

es

Stra

tegi

c O

bjec

tive:

A p

rosp

erou

s co

mm

unity

sus

tain

ed b

y a

dive

rse

loca

l eco

nom

y th

at e

ncou

rage

s in

nova

tion

and

ente

rpris

e to

attr

act p

eopl

e to

live

, wor

k an

d in

vest

in th

e C

ity

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

2.3

Sec

onda

ry E

duca

tion

rela

tions

hips

Com

plet

e re

view

of U

WS

U

nder

grad

uate

Sch

olar

ship

A

gree

men

t 200

6-20

11 tw

ice

p.a.

, in

c. a

nnua

l rev

iew

in J

une

All

revi

ews

com

plet

ed in

acc

orda

nce

with

targ

et.

2.4

Bus

ines

s N

etw

orks

E

stab

lish

rela

tions

hips

with

Gov

t D

epar

tmen

ts/A

genc

ies

& in

dust

ry

grou

ps to

faci

litat

e ac

cess

to

busi

ness

net

wor

ks &

dev

elop

men

t op

portu

nitie

s, b

y Ju

ne.

Rel

atio

nshi

ps e

stab

lishe

d an

d on

goi

ng d

evel

opm

ent i

n ac

cord

ance

with

targ

et in

clud

ing

parti

cipa

tion

in p

roje

cts

e.g.

tour

ism

(e.g

. reg

iona

l stra

tegi

c co

unci

l alli

ance

s,

indu

stry

liai

son,

Tou

rism

NS

W, t

ouris

m A

ustra

lia; G

reat

er

Blu

e M

ount

ains

Driv

e, N

atio

nal L

ands

cape

s).

3.1

Exe

cutiv

e su

ppor

t to

Cou

ncil

and

Com

mitt

ees

of C

ounc

il.

Rep

ortin

g to

Cou

ncil

& C

omm

ittee

s w

ithin

mee

ting

cycl

es.

Com

plet

ed in

acc

orda

nce

with

targ

et.

Pag

e 20

20

07/2

008

Ann

ual R

epor

t

Gen

eral

Man

ager

- H

uman

Res

ourc

es

Stra

tegi

c O

bjec

tive:

In

vest

igat

ing

and

Plan

ning

the

City

's fu

ture

in c

onsu

ltatio

n w

ith o

ur c

omm

unity

, and

co-

ordi

natin

g hu

man

and

fina

ncia

l res

ourc

es to

ach

ieve

this

futu

re.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

Rec

ruitm

ent p

roce

ss c

omm

ence

d w

ithin

two

wee

ks o

f app

rova

l by

Gen

eral

Man

ager

.

All

recr

uitm

ent f

or 2

007/

2008

com

men

ced

with

in 2

wee

ks

appr

oval

by

the

Gen

eral

Man

ager

. 1.

1 R

ecru

itmen

t and

sel

ectio

n of

qua

lity

staf

f with

in e

stab

lishe

d po

licie

s an

d pr

oced

ures

mee

ting

all l

egis

lativ

e re

quire

men

ts.

Num

ber o

f app

oint

men

ts w

here

qu

alifi

catio

n, s

kills

and

exp

erie

nce

crite

ria a

re s

ucce

ssfu

lly fi

lled

with

in

two

mon

ths

of fi

rst p

ublic

adv

ertis

ing.

Tota

l fift

y fiv

e (5

5) a

ppoi

ntm

ents

for 2

007/

2008

mee

ting

qual

ifica

tions

, ski

lls a

nd e

xper

ienc

e re

quire

d.

Indu

ctio

n re

quire

men

ts fo

r new

sta

ff ac

tione

d w

ithin

firs

t wee

k of

co

mm

ence

men

t.

Indu

ctio

n of

all

new

sta

ff on

firs

t day

of c

omm

ence

men

t. 1.

2 A

n in

duct

ion

prog

ram

for n

ew s

taff

and

indi

vidu

al/ c

orpo

rate

trai

ning

ne

eds

iden

tifie

d an

d ac

tione

d w

ithin

bu

dget

pro

visi

on.

Trai

ning

dat

abas

e pr

ovid

ing

mon

thly

re

ports

to M

anag

emen

t on

train

ing

activ

ities

of s

taff.

Trai

ning

dat

abas

e re

vam

ped

and

now

incl

udes

all

train

ing

activ

ities

incl

udin

g O

H&

S.

Abi

lity

to re

port

quar

terly

tra

inin

g ac

tiviti

es to

Man

agem

ent b

eing

form

alis

ed.

90%

of i

ndus

trial

dis

pute

s re

solv

ed

inte

rnal

ly.

All

indu

stria

l dis

pute

s re

solv

ed in

tern

ally

or w

ill b

e re

solv

ed th

roug

h on

goin

g di

scus

sion

s.

All

legi

slat

ive

chan

ges

and

stat

utor

y re

quire

men

ts a

ctio

ned

and

com

plie

d w

ith.

All

legi

slat

ive

and

stat

utor

y re

quire

men

ts c

ompl

ied

with

.

1. T

o de

velo

p, re

view

and

im

plem

ent e

ffect

ive

Hum

an

Res

ourc

e st

rate

gies

, pol

icie

s an

d pr

ogra

ms

that

mee

t the

co

rpor

ate

obje

ctiv

es a

nd

legi

slat

ive

requ

irem

ents

.

1.3

Sup

port

and

advi

ce to

Man

agem

ent

and

Sta

ff in

rela

tion

to A

war

d in

terp

reta

tion

and

indu

stria

l iss

ues.

Fortn

ight

ly d

iscu

ssio

n se

ssio

ns fo

r S

enio

r Man

agem

ent.

Not

impl

emen

ted.

2007

/200

8 A

nnua

l Rep

ort

Pag

e 21

Gen

eral

Man

ager

- H

uman

Res

ourc

es

Stra

tegi

c O

bjec

tive:

In

vest

igat

ing

and

Plan

ning

the

City

's fu

ture

in c

onsu

ltatio

n w

ith o

ur c

omm

unity

, and

co-

ordi

natin

g hu

man

and

fina

ncia

l res

ourc

es to

ach

ieve

this

futu

re.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

Ann

ual a

nd p

roba

tiona

ry p

erfo

rman

ce

revi

ews

95%

com

plet

ed b

y sc

hedu

led

date

s.

Ann

ual a

nd p

roba

tiona

ry re

view

s gi

ven

to M

anag

ers

and

retu

rned

by

sche

dule

d da

tes.

1.

4 S

alar

y A

dmin

istra

tion

and

Per

form

ance

Man

agem

ent s

yste

ms

mee

ting

orga

nisa

tiona

l and

le

gisl

ativ

e re

quire

men

ts.

Per

form

ance

Man

agem

ent s

yste

m

revi

ewed

and

acc

epte

d by

M

anag

emen

t and

Sta

ff by

Jun

e.

Per

form

ance

man

agem

ent s

yste

m re

view

ed a

nd d

raft

of

new

sys

tem

pro

vide

d to

GM

for c

onsi

dera

tion.

Inve

stig

ate

the

com

pila

tion

of a

ski

lls

data

base

for i

nclu

sion

in e

ach

posi

tion

desc

riptio

n by

Jun

e.

Ong

oing

liai

son

with

Ris

k M

anag

emen

t for

a c

ompe

tenc

y da

taba

se to

be

esta

blis

hed

for a

ll po

sitio

ns.

1.5

OH

& S

ski

lls a

naly

sis,

aud

it an

d tra

inin

g pl

an id

entif

ied

for a

ll po

sitio

ns a

nd s

taff

with

in th

e or

gani

satio

n.D

evel

op &

impl

emen

t a s

kills

aud

it by

D

ecem

ber.

Dev

elop

a s

kills

gap

an

alys

is &

trai

ning

pla

n by

Jun

e 20

08.

Ski

lls a

udit

asse

ssm

ent c

ompl

eted

but

no

gap

anal

ysis

or

train

ing

plan

s de

velo

ped

due

to p

robl

ems

with

ext

ract

ing

info

rmat

ion

from

spr

eads

heet

s.

Pag

e 22

20

07/2

008

Ann

ual R

epor

t

Gen

eral

Man

ager

- Co

rpor

ate C

omm

unic

ation

Stra

tegi

c O

bjec

tive:

A

n in

form

ed c

omm

unity

wor

king

toge

ther

thro

ugh

stro

ng lo

cal a

nd re

gion

al c

onne

ctio

ns.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1.1

Yea

r 1 O

bjec

tives

of

Com

mun

icat

ion

Stra

tegy

U

nder

take

n

95%

com

plet

ed b

y Ju

ne

Firs

t and

sec

ond

quar

terly

new

slet

ters

pro

duce

d an

d di

strib

uted

. Rev

iew

und

erta

ken

and

repo

rted

to C

ounc

il.

Com

mun

ity R

epor

t and

New

Res

iden

ts G

uide

read

ied

for

publ

icat

ion

and

circ

ulat

ion

in J

uly.

Ass

ista

nce

prov

ided

in

impl

emen

tatio

n of

Cus

tom

er S

ervi

ce a

nd C

omm

unic

atio

n S

trate

gy p

roje

cts.

1.

2 M

edia

rela

tions

hips

revi

ewed

and

en

hanc

ed

Rev

iew

of m

edia

ser

vice

s co

ntra

ct

Sep

t and

Mar

ch. R

egul

ar m

eetin

gs

and

cont

act w

ith a

ll lo

cal m

edia

.

Med

ia s

ervi

ces

cont

ract

revi

ewed

and

resu

lts

com

mun

icat

ed to

Haw

kesb

ury

Inde

pend

ent.

Mee

tings

he

ld w

ith m

edia

repr

esen

tativ

es. M

edia

ser

vice

s co

ntra

ct

laps

ed d

ue to

clo

sure

of t

he In

depe

nden

t New

spap

er.

May

oral

Col

umn

and

Cou

ncil

Not

ices

tran

sfer

red

to

Haw

kesb

ury

Cou

rier u

ntil

furth

er a

ctio

n de

term

ined

. Med

ia

kits

pro

vide

d fo

r Mus

eum

bui

ldin

g op

enin

g , i

naug

ural

ex

hibi

tions

laun

ch a

nd Y

outh

Wee

k.

1. T

o co

mm

unic

ate

and

info

rm

the

com

mun

ity a

nd o

ther

key

st

akeh

olde

rs, o

f Cou

ncil

serv

ices

and

issu

es, i

n an

ef

ficie

nt a

nd e

ffect

ive

man

ner.

1. 3

Is

sues

Man

agem

ent A

dvic

e an

d M

onito

ring

Reg

ular

upd

ates

pro

vide

d to

Gen

eral

M

anag

er

Var

ious

issu

es m

onito

red

and

appr

opria

te a

dvic

e pr

ovid

ed

to m

edia

. Mos

t iss

ues

hand

led

by is

sue

of m

edia

rele

ase

and

med

ia c

omm

ent.

Pro

vide

d in

put t

o M

AN

EX

, and

at

tend

ed p

re a

nd p

ost b

usin

ess

pape

r mee

tings

.

2007

/200

8 A

nnua

l Rep

ort

Pag

e 23

Gen

eral

Man

ager

- Co

rpor

ate C

omm

unic

ation

Stra

tegi

c O

bjec

tive:

A

n in

form

ed c

omm

unity

wor

king

toge

ther

thro

ugh

stro

ng lo

cal a

nd re

gion

al c

onne

ctio

ns.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1.4

Med

ia s

torie

s ge

nera

ted.

50

% ta

ke u

p ra

tio o

f med

ia re

leas

es

in lo

cal n

ewsp

aper

s. 9

0% o

f ge

nera

ted

med

ia re

leas

es p

ublis

hed

in a

t lea

st o

ne lo

cal n

ewsp

aper

.

152

med

ia c

omm

ents

wer

e pr

ovid

ed a

nd 1

61 m

edia

re

leas

es w

ere

issu

ed d

urin

g 07

/08.

Ove

r the

yea

r 85.

9%

of re

leas

es w

ere

publ

ishe

d in

at l

east

one

loca

l pap

er.

Ther

e w

as a

52.

2% to

tal p

ick

up ra

te a

cros

s al

l loc

al

med

ia. P

et o

f the

wee

k an

d av

aila

ble

bree

ds li

sts

wer

e di

strib

uted

from

the

anim

al s

helte

r to

med

ia.

May

oral

co

lum

ns w

ere

writ

ten

and

issu

ed w

eekl

y.

1.5

Stra

tegi

c C

ross

Fun

ctio

nal

Wor

king

Gro

ups

orga

nise

d an

d pr

ogre

ssed

Pro

ject

Pla

ns a

ccom

plis

hed

with

in

timef

ram

es s

et.

Org

anis

ed a

ctiv

ities

for M

anag

er's

Mee

tings

. Ass

iste

d cr

oss

func

tiona

l tea

ms

incl

udin

g, C

ounc

illor

Ele

ctio

ns

Com

mitt

ee, I

ntra

net R

evie

w, D

ataw

orks

Rev

iew

, Web

site

R

evie

w, C

usto

mer

Ser

vice

/ C

omm

unic

atio

n S

trate

gy

Coo

rdin

atio

n Te

am, a

nd P

roce

ss Im

prov

emen

t.

Pag

e 24

20

07/2

008

Ann

ual R

epor

t

Gen

eral

Man

ager

- Co

rpor

ate C

omm

unic

ation

Stra

tegi

c O

bjec

tive:

A

n in

form

ed c

omm

unity

wor

king

toge

ther

thro

ugh

stro

ng lo

cal a

nd re

gion

al c

onne

ctio

ns.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1.6

Man

age

civi

c ev

ents

, pub

licat

ions

an

d pu

blic

rela

tion

activ

ities

. P

rogr

ams

revi

ewed

by

June

S

ports

Med

al A

war

ds C

erem

ony,

Loc

al G

over

nmen

t W

eek,

Com

mun

ity C

hris

tmas

Fun

ctio

n an

d A

ustra

lia D

ay

Aw

ards

org

anis

ed a

nd h

eld.

Ric

hmon

d P

ool

Com

mun

icat

ion

Pla

n de

velo

ped

and

impl

emen

ted.

Nat

alie

B

urto

n A

war

d an

d S

choo

l Citi

zens

hip

prog

ram

s ar

rang

ed.

Citi

zen

of th

e M

onth

pro

gram

con

tinue

d an

d ne

w Y

oung

C

itize

n of

the

Sea

son

prog

ram

impl

emen

ted.

Ass

ista

nce

prov

ided

for H

awke

sbur

y R

egio

nal M

useu

m B

uild

ing

Ope

ning

and

Inau

gura

l Exh

ibiti

ons

laun

ch.

Haw

kesb

ury

Sho

w a

nd U

WS

Dis

play

s un

derta

ken.

2 Q

uarte

rly

New

slet

ters

issu

ed.

New

Res

iden

ts b

roch

ure

and

2008

C

omm

unity

Rep

ort d

evel

oped

read

y fo

r pro

duct

ion.

44

spee

ches

writ

ten

for M

ayor

and

Cou

ncill

ors.

O

rgan

isat

ion'

s ad

verti

sing

ove

rsee

n. In

tern

al p

roce

dure

s an

d 6

staf

f new

slet

ters

writ

ten.

For

tnig

htly

Cou

ncill

or

New

slet

ter p

rodu

ced.

2007

/200

8 A

nnua

l Rep

ort

Pag

e 25

Gen

eral

Man

ager

- El

ected

Mem

bers

Stra

tegi

c O

bjec

tive:

In

vest

igat

ing

and

Plan

ning

the

City

's fu

ture

in c

onsu

ltatio

n w

ith o

ur c

omm

unity

, and

co-

ordi

natin

g hu

man

and

fina

ncia

l res

ourc

es to

ach

ieve

this

futu

re.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1. T

o en

sure

ele

cted

offi

cial

s ar

e re

num

erat

ed in

acc

orda

nce

with

the

Loca

l Gov

ernm

ent

Act

.

1.1

Mon

thly

pay

men

ts to

ele

cted

of

ficia

ls c

ompl

eted

on

time.

100%

com

plia

nce.

Pay

men

ts m

ade

with

in a

ppro

pria

te ti

mef

ram

es.

2. T

o at

tend

ext

erna

l co

nfer

ence

s re

leva

nt to

C

ounc

il's s

trate

gic

dire

ctio

n an

d ac

tiviti

es in

a c

ost

effe

ctiv

e m

anne

r.

3. T

o id

entif

y, re

port

and

deve

lop

conc

epts

and

st

rate

gies

aris

ing

from

C

ounc

illor

exp

osur

e to

ex

tern

al c

onfe

renc

es.

2.1

Num

ber o

f con

fere

nces

atte

nded

w

here

sub

ject

mat

ter r

elat

es to

st

rate

gic

conc

epts

in C

ounc

il's P

lan.

100%

com

plia

nce.

Con

fere

nces

atte

nded

rela

te to

stra

tegi

c m

atte

rs a

ffect

ing

the

Cou

ncil.

Pag

e 26

20

07/2

008

Ann

ual R

epor

t

Gen

eral

Man

ager

- Ex

ecut

ive M

anag

emen

t

Stra

tegi

c O

bjec

tive:

In

vest

igat

ing

and

Plan

ning

the

City

's fu

ture

in c

onsu

ltatio

n w

ith o

ur c

omm

unity

, and

co-

ordi

natin

g hu

man

and

fina

ncia

l res

ourc

es to

ach

ieve

this

futu

re.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1. T

o en

sure

a s

afe

wor

kpla

ce

envi

ronm

ent t

hat m

eets

le

gisl

ativ

e re

quire

men

ts a

nd

guid

elin

es.

1.1

To a

sses

s co

mpl

ianc

e w

ith O

H&

S

Act

and

Reg

ulat

ions

.In

acc

orda

nce

to s

yste

m a

udit

by

Wor

kcov

er a

chie

ving

3 o

r gre

ater

.S

yste

m a

udit

unde

rtake

n by

Wor

k C

over

in S

epte

mbe

r, 20

07.

Cou

ncil

achi

eved

a ra

ting

of 3

or b

ette

r in

each

of

the

4 el

emen

ts a

udite

d. P

repa

ratio

ns u

nder

way

for

Sep

tem

ber,

2008

aud

it.

2.1

To a

sses

s th

e ef

fect

iven

ess

of

Cou

ncil's

OH

&S

sys

tem

and

co

rpor

ate

com

plia

nce.

Red

uce

num

ber o

f los

s tim

e in

jurie

s by

10%

or a

t lea

st m

atch

the

Wor

kcov

er In

dust

ry a

vera

ge.

On

Targ

et

2. D

evel

op a

nd m

aint

ain

corp

orat

e pr

oced

ures

to

ensu

re a

saf

e w

orkp

lace

.

2.2

Res

ourc

e al

loca

tion

to fa

cilit

ate

the

impl

emen

tatio

n of

OH

&S

stra

tegi

es.

Con

sist

ent w

ith c

ompa

rabl

e lo

cal

gove

rnm

ent c

ounc

ils p

er s

taff

unit.

Res

ourc

e al

loca

tion

cons

iste

nt w

ith o

ther

Cou

ncils

.

3.1

The

Ann

ual P

erfo

rman

ce R

evie

w is

co

nduc

ted.

June

.R

evie

w c

omm

ence

d in

Jun

e an

d ex

pect

ed to

be

com

plet

ed b

y en

d of

Jul

y 20

08 h

avin

g re

gard

to C

ounc

il re

quire

men

ts.

Unc

ertif

ied

Sic

k le

ave

days

< 5

.00.

Ach

ieve

d.

Trai

ning

& D

evel

opm

ent $

> 1

%

budg

et a

nd 9

0% s

atis

fact

ion

with

tra

inin

g co

urse

s.

Ach

ieve

d.

3.2

To a

sses

s th

e ef

fect

iven

ess

of

man

agin

g an

d de

velo

ping

hum

an

reso

urce

s.

Ann

ual l

eave

< 8

wee

ks.

Con

tinua

lly u

nder

revi

ew.

Bal

anci

ng re

sour

ce p

riorit

ies

with

redu

ctio

n.

Act

ual p

erfo

rman

ce v

s B

udge

t +/-

5.00

%.

Und

er re

view

on

an o

ngoi

ng b

asis

, with

sub

sequ

ent

finan

cial

resu

lts c

onsi

dere

d to

be

satis

fact

ory.

3. T

o en

sure

effe

ctiv

e sa

lary

an

d pe

rform

ance

stru

ctur

es in

pl

ace

for e

xecu

tive

man

agem

ent a

nd m

onito

r di

visi

onal

per

form

ance

.

3.3

To a

sses

s th

e ef

fect

iven

ess

of

man

agin

g fin

anci

al re

sour

ces.

Car

ryfo

rwar

d pr

ojec

ts <

35%

of

budg

et.

Cur

rent

ly u

nder

revi

ew fo

r yea

r end

ing

2007

.

2007

/200

8 A

nnua

l Rep

ort

Pag

e 27

Gen

eral

Man

ager

- Ex

ecut

ive M

anag

emen

t

Stra

tegi

c O

bjec

tive:

In

vest

igat

ing

and

Plan

ning

the

City

's fu

ture

in c

onsu

ltatio

n w

ith o

ur c

omm

unity

, and

co-

ordi

natin

g hu

man

and

fina

ncia

l res

ourc

es to

ach

ieve

this

futu

re.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

3.4

To a

sses

s th

e ef

fect

iven

ess

of

resp

ondi

ng to

cus

tom

er

com

mun

icat

ions

.

Cor

resp

onde

nce

repl

ied

to w

ithin

14

days

.R

evie

w in

pro

gres

s.

3.5

To a

sses

s th

e ef

fect

iven

ess

of

achi

evin

g st

rate

gic

and

oper

atio

nal

perfo

rman

ce o

bjec

tives

.

95%

Stra

tegi

c &

Ope

ratio

nal T

arge

ts

Ach

ieve

d.C

omm

unity

Stra

tegi

c P

lan

unde

r rev

iew

/dev

elop

men

t as

show

n ta

rget

s an

d ob

ject

ives

hav

e al

tere

d to

impr

ove

obje

ctiv

es a

nd d

irect

ion.

Red

uce

% c

ompl

aint

s : T

otal

co

rres

pond

ence

.3.

7 To

ass

ess

the

leve

l of c

usto

mer

's

satis

fact

ion

in d

ealin

g w

ith C

ounc

il.

> 80

% c

usto

mer

sat

isfa

ctio

n w

ithin

pe

rform

ance

are

a.

Und

er re

view

.

Pag

e 28

20

07/2

008

Ann

ual R

epor

t

City

Pla

nnin

g

City

Pla

nnin

g - C

omm

unity

Adm

inis

trat

ion

Stra

tegi

c O

bjec

tive:

A

n in

form

ed c

omm

unity

wor

king

toge

ther

thro

ugh

stro

ng lo

cal a

nd re

gion

al c

onne

ctio

ns.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1. M

anag

e gr

ants

and

don

atio

ns

prog

ram

s to

mee

t the

co

mm

unity

's s

ocia

l, he

alth

, sa

fety

, lei

sure

and

cul

tura

l ne

eds.

1.1

Acc

ess

fund

s fo

r ini

tiativ

es to

impr

ove

com

mun

ity li

nkag

es.

Ach

ieve

requ

ired

mile

ston

es fo

r op

erat

ion

of g

rant

s an

d do

natio

ns

prog

ram

s.

Mile

ston

es fo

r adm

inis

tratio

n of

Com

mun

ity S

pons

orsh

ip

prog

ram

ach

ieve

d. I

n to

tal 4

4 or

gani

satio

ns o

r ind

ivid

uals

w

ere

appr

oved

for s

pons

orsh

ip t

o th

e va

lue

of $

50,0

08.

2. I

n co

njun

ctio

n w

ith c

omm

unity

co

mm

ittee

s, re

sour

ce a

nd

supp

ort t

he p

lann

ing

of

activ

ities

whi

ch c

eleb

rate

co

mm

unity

div

ersi

ty a

nd

prom

ote

com

mun

ity h

arm

ony.

2.1

Pro

mot

e ev

ents

.P

rogr

am o

f act

iviti

es d

evel

oped

and

im

plem

ente

d w

ith N

SW

Gov

t tim

e fra

me.

Cou

ncil

has

cont

ribut

ed m

ore

than

$16

,000

to s

pons

or

even

ts in

clud

ing

r NA

IDO

C W

eek,

D

isab

ility

Aw

aren

ess

Day

, S

enio

rs W

eek,

You

th W

eek

, H

arm

ony

Day

, In

tern

atio

nal W

omen

's D

ay a

nd

Ref

ugee

Wee

k.

3. I

dent

ify fu

ndin

g op

tions

to

esta

blis

h pr

ogra

ms

to

impr

ove

com

mun

ity li

nkag

es

and

mee

t the

soc

ial,

heal

th,

safe

ty, l

eisu

re a

nd c

ultu

ral

need

s of

the

com

mun

ity.

3.1

Sou

rce

exte

rnal

inve

stm

ents

to

expa

nd e

stab

lish

serv

ices

and

ac

tiviti

es.

10%

gro

wth

in c

omm

unity

ser

vice

gr

ant r

ecei

pts.

Fund

ing

appl

icat

ions

to v

alue

of $

696,

154

have

bee

n su

bmitt

ed..

$18

3,88

0 be

en re

ceiv

ed fo

r new

com

mun

ity

trans

port,

wom

en's

day

eve

nt, t

rans

ition

to w

ork,

sen

iors

m

eal p

rogr

am,

you

th h

arm

min

imis

atio

n a

nd la

wn-

mow

ing

+ m

aint

enan

ce p

roje

ct (a

15%

incr

ease

in

com

mun

ity s

ervi

ce g

rant

rece

ipts

).

2007

/200

8 A

nnua

l Rep

ort

Pag

e 29

City

Pla

nnin

g - C

omm

unity

Adm

inis

trat

ion

Stra

tegi

c O

bjec

tive:

A

n in

form

ed c

omm

unity

wor

king

toge

ther

thro

ugh

stro

ng lo

cal a

nd re

gion

al c

onne

ctio

ns.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

Ach

ieve

con

sulta

tion

and

desi

gn

targ

ets

with

in re

quire

d tim

e-fra

mes

Des

ign

and

DA

for

Kur

rajo

ng C

omm

unity

Cen

tre

com

plet

ed a

nd a

ppro

ved.

Ren

ovat

ions

to D

unge

on a

nd

Ric

hmon

d B

and

Roo

m c

ompl

eted

(non

Sec

94

fund

ed).

4. W

ork

in c

onju

nctio

n w

ith

com

mun

ity a

nd u

ser g

roup

s to

des

ign

and

oper

atio

nalis

e co

mm

unity

faci

litie

s (a

s id

entif

ied

in S

ectio

n 94

C

ontri

butio

ns P

lan)

.

4.1

Impl

emen

t wor

ks a

s id

entif

ied

in

Sec

tion

94 C

ontri

butio

ns P

lan.

Com

mitt

ee e

stab

lishe

d to

man

age

oper

atio

ns o

f Sou

th W

inds

or F

amily

C

entre

by

June

.

47 re

ques

ts fo

r mai

nten

ance

resp

onde

d to

with

in 3

w

orki

ng d

ays

from

377

Com

mitt

ees

of C

ounc

il. (

a to

tal o

f 20

6 fo

r the

yea

r to

date

)1 A

GM

atte

nded

.

5. S

uppo

rt an

d re

sour

ce C

ounc

il S

ectio

n 37

7 co

mm

ittee

s w

ith

dele

gate

d re

spon

sibi

lity

for

the

day-

to-d

ay m

anag

emen

t of

Cou

ncil

faci

litie

s an

d se

rvic

es.

5.1

Ass

ist C

ounc

il's S

ectio

n 3

77

Com

mitt

ees.

Req

uest

s re

spon

ded

to w

ithin

3

wor

king

day

s.C

ontra

cted

out

puts

for a

ll ex

tern

ally

fund

ed s

ervi

ces

have

be

en a

chie

ved

6. P

rovi

de P

roje

ct M

anag

emen

t S

ervi

ces.

6.1

Ach

ieve

all

fund

ing

and

stat

utor

y re

quire

men

ts a

s ne

gotia

ted.

Con

tract

ed o

utpu

ts a

chie

ved.

Mile

ston

es fo

r adm

inis

tratio

n of

Com

mun

ity S

pons

orsh

ip

prog

ram

ach

ieve

d. I

n to

tal 4

4 or

gani

satio

ns o

r ind

ivid

uals

w

ere

appr

oved

for s

pons

orsh

ip t

o th

e va

lue

of $

50,0

08.

Pag

e 30

20

07/2

008

Ann

ual R

epor

t

City

Pla

nnin

g - H

erita

ge

Stra

tegi

c O

bjec

tive:

Su

stai

nabl

e an

d liv

eabl

e co

mm

uniti

es th

at re

spec

t, pr

eser

ve a

nd m

anag

e th

e he

ritag

e, c

ultu

ral a

nd n

atur

al a

sset

s of

the

City

.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1. P

rovi

de H

erita

ge A

dvic

e to

th

e P

ublic

.1.

M

eet d

eman

d fo

r Her

itage

Adv

isor

y S

ervi

ce.

100%

of a

ll re

ques

ts a

ctio

ned.

Targ

et A

chie

ved

2. P

rovi

de p

rofe

ssio

nal

com

men

t to

Cou

ncil

in

resp

onse

to D

evel

opm

ent

App

licat

ions

.

2.

Dev

elop

men

t App

licat

ion

com

men

ts

rece

ived

on

time.

Com

men

ts re

ceiv

ed w

ithin

28

days

of

refe

rral

.Ta

rget

Ach

ieve

d

3. P

rovi

de g

rant

s as

sist

ance

for

build

ing

cons

erva

tion.

3.

All

appl

icat

ions

revi

ewed

and

re

com

men

ded

to C

ounc

il.R

epor

t to

Cou

ncil

with

in 1

0 w

eeks

of

appl

icat

ion.

Cou

ncil

reso

lved

not

to p

rovi

de a

ny fu

rther

fund

ing

no

long

er a

pplic

able

.

2007

/200

8 A

nnua

l Rep

ort

Pag

e 31

City

Pla

nnin

g - B

uild

ing

Cont

rol

Stra

tegi

c O

bjec

tive:

A

net

wor

k of

tow

ns, v

illag

es a

nd ru

ral l

ocal

ities

con

nect

ed b

y w

ell-

mai

ntai

ned

publ

ic a

nd p

rivat

e in

fras

truc

ture

, whi

ch s

uppo

rts

the

soci

al a

nd e

cono

mic

de

velo

pmen

t of t

he C

ity.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1. P

rovi

de d

evel

opm

ent

asse

ssm

ent s

ervi

ces

for

Cla

ss 1

-10

build

ings

.

1.1

Turn

aro

und

time

for D

evel

opm

ent

App

licat

ions

. A

vera

ge 4

0 da

ys, M

edia

n 35

Day

s.

Ave

rage

29

Med

ian

20 d

ays

2. P

rovi

de b

uild

ing

certi

ficat

ion

and

insp

ectio

n se

rvic

es.

1.2

Age

of c

urre

nt D

evel

opm

ent

App

licat

ions

- rat

io o

f Dev

elop

men

t A

pplic

atio

ns o

lder

than

40

days

to

new

er th

an 4

0 da

ys.

0.7:

1 0.

4:1

3. P

rovi

de 1

49D

bui

ldin

g ce

rtific

ate

serv

ices

.1.

3 C

usto

mer

sat

isfa

ctio

n.

80%

ove

rall

satis

fact

ion.

M

eetin

g ta

rget

4. R

egul

ate

plac

es o

f pub

lic

ente

rtain

men

t.2.

1 M

arke

t sha

re o

f cer

tific

atio

n an

d in

spec

tion

serv

ices

. 80

% o

f Mar

ket.

Mee

ting

targ

et

5. P

rovi

de te

chni

cal a

dvic

e to

cu

stom

ers,

via

pho

ne a

nd

coun

ter.

2.2

Cos

t effe

ctiv

enes

s of

con

test

able

se

rvic

es.

Full

cost

reco

very

. M

eetin

g ta

rget

2.3

Turn

aro

und

time

for C

onst

ruct

ion

Cer

tific

ates

21

day

s af

ter D

evel

opm

ent

App

licat

ion

cons

ent i

ssue

d M

eetin

g ta

rget

3.1

Ten

day

turn

arou

nd ti

me

for 1

49D

C

ertif

icat

es

80%

com

plet

ed

Mee

ting

targ

et

Pag

e 32

20

07/2

008

Ann

ual R

epor

t

City

Pla

nnin

g - D

evelo

pmen

t Con

trol

Stra

tegi

c O

bjec

tive:

A

net

wor

k of

tow

ns, v

illag

es a

nd ru

ral l

ocal

ities

con

nect

ed b

y w

ell-

mai

ntai

ned

publ

ic a

nd p

rivat

e in

fras

truc

ture

, whi

ch s

uppo

rts

the

soci

al a

nd e

cono

mic

de

velo

pmen

t of t

he C

ity.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1.

Pro

vide

dev

elop

men

t ap

plic

atio

n as

sess

men

t se

rvic

es.

1.1

Turn

aro

und

time

for D

evel

opm

ent

App

licat

ions

.

Ave

rage

40

days

, Med

ian

35 d

ays

Ave

rage

29

Med

ian

20 d

ays

2.

Pro

vide

sub

divi

sion

ce

rtific

atio

n an

d in

spec

tion

serv

ices

.

1.2

Age

of C

urre

nt D

evel

opm

ent

App

licat

ion,

ratio

of D

evel

opm

ent

App

licat

ions

old

er t

han

40 d

ays

to

new

er th

an 4

0 da

ys.

0.7:

1 0.

4:1

3.

Pro

vide

149

pla

nnin

g ce

rtific

ate

serv

ices

. 3.

1 Te

n da

y tu

rnar

ound

tim

e fo

r 149

C

ertif

icat

es.

90%

com

pete

d 94

% o

f Cer

tific

ates

issu

es w

ithin

targ

et ti

mef

ram

e.

4.

Pro

vide

cus

tom

er a

dvic

e in

clud

ing

pre

Dev

elop

men

t A

pplic

atio

n lo

dgem

ent,

tele

phon

e en

quiri

es a

nd b

y ap

poin

tmen

t.

5.

Stat

utor

y co

ntrib

utio

n to

N

SW

Dep

artm

ent o

f P

lann

ing.

2007

/200

8 A

nnua

l Rep

ort

Pag

e 33

City

Pla

nnin

g - S

ewag

e Man

agem

ent F

acili

ties

Stra

tegi

c O

bjec

tive:

Su

stai

nabl

e an

d liv

eabl

e co

mm

uniti

es th

at re

spec

t, pr

eser

ve a

nd m

anag

e th

e he

ritag

e, c

ultu

ral a

nd n

atur

al a

sset

s of

the

City

.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

Com

plet

e 14

0 in

spec

tions

/ m

onth

.Th

e ta

rget

of 1

40 in

spec

tions

has

bee

n ex

ceed

ed b

y ap

prox

35%

or m

ore

each

mon

th.

App

rova

ls to

ope

rate

SM

F ar

e is

sued

with

in 2

1 da

ys o

f ins

pect

ion.

All

appr

oval

s w

ere

issu

ed w

ithin

the

21 d

ay p

erio

d or

sh

orte

r.

Rec

tific

atio

n w

ork

docu

men

tatio

n is

se

nt w

ithin

21

days

from

insp

ectio

n.R

ectif

icat

ion

docu

men

ts w

ere

issu

ed w

ithin

the

requ

ired

time

limits

.

1. C

ondu

ct in

spec

tions

of o

nsite

S

ewag

e M

anag

emen

t Fa

cilit

ies

(SM

F) in

the

city

for

com

plia

nce

with

legi

slat

ive

requ

irem

ents

.

1.1

Insp

ectio

ns a

re c

ondu

cted

in

acco

rdan

ce w

ith C

ounc

il's a

dopt

ed

prog

ram

.

Ann

ual r

epor

t com

plet

ed in

Jun

e on

co

mpl

ianc

e to

Cou

ncil's

ado

pted

pr

ogra

m.

Mon

thly

repo

rts a

re p

repa

red

and

subm

itted

to th

e R

eg.

Ser

v. M

anag

er.

2. P

rovi

de a

dvic

e to

the

com

mun

ity o

n us

e an

d m

aint

enan

ce o

f sew

age

man

agem

ent f

acili

ties.

2.1

Acc

urat

e in

form

atio

n is

giv

en to

ass

ist

the

com

mun

ity w

ith o

n-si

te s

ewag

e m

anag

emen

t iss

ues.

90%

sat

isfa

ctio

n of

cus

tom

ers.

C

usto

mer

ser

vice

leve

ls o

f sat

isfa

ctio

n ar

e be

ing

achi

eved

.

Pag

e 34

20

07/2

008

Ann

ual R

epor

t

City

Pla

nnin

g - H

ealth

Ser

vice

s

Stra

tegi

c O

bjec

tive:

A

n in

form

ed c

omm

unity

wor

king

toge

ther

thro

ugh

stro

ng lo

cal a

nd re

gion

al c

onne

ctio

ns.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

Com

plai

nts

abou

t unh

ealth

y co

nditi

ons

resp

onde

d to

with

in 4

8 ho

urs.

Com

plai

nts

of u

nhea

lthy

cond

ition

s ar

e re

spon

ded

to

with

in 4

8hrs

or m

uch

soon

er if

abl

e to

. 1.

1 C

ondu

ct in

spec

tions

, rev

iew

of

prem

ises

for c

ompl

ianc

e w

ith th

e pu

blic

hea

lth s

tatu

tory

requ

irem

ents

.

20 p

rem

ises

are

insp

ecte

d ea

ch

mon

th.

Targ

et n

umbe

rs h

ave

been

exc

eede

d m

ost m

onth

s.

Thre

e tra

inin

g co

urse

s ar

e co

nduc

ted

each

yea

r.Th

ree

cour

ses

have

bee

n co

nduc

ted

with

hig

h pa

rtici

patio

n ra

tes

and

98%

sat

isfa

ctio

n ra

ting.

1.

2 C

ondu

ct F

ood

Han

dlin

g Tr

aini

ng

cour

ses.

90%

cus

tom

er s

atis

fact

ion

in

train

ing

cour

se fr

om e

valu

atio

n su

rvey

.

1. T

o en

hanc

e en

viro

nmen

tal

prot

ectio

n an

d en

viro

nmen

tal

heal

th s

tand

ards

thro

ugh

educ

atio

n an

d st

atut

ory

com

plia

nce.

1.3

Con

duct

insp

ectio

ns o

f Car

avan

P

arks

to m

easu

re c

ompl

ianc

e w

ith

legi

slat

ive

requ

irem

ents

.

Com

plai

nts

abou

t car

avan

par

ks a

re

resp

onde

d to

with

in 9

6 ho

urs

of

rece

ipt.

All

com

plai

nts

wer

e re

spon

ded

to w

ith 4

8hrs

of r

ecei

pt.

2. W

ork

in p

artn

ersh

ip w

ith th

e D

ept o

f Hea

lth c

ondu

ctin

g m

osqu

ito s

urve

illan

ce fo

r the

de

tect

ion

of th

e R

oss

Riv

er

Viru

s.

2.1

Con

duct

mos

quito

sur

veill

ance

pr

ogra

m b

etw

een

Dec

embe

r and

Apr

il a

t nom

inat

ed s

ites.

Com

plet

ed in

acc

orda

nce

with

Dep

t of

Hea

lth S

urve

illan

ce P

rogr

am.

Mos

quito

sur

veill

ance

was

con

duct

ed b

etw

een

Dec

embe

r an

d A

pril

with

hig

h nu

mbe

rs o

f mos

quito

s be

ing

caug

ht.

Aw

aitin

g re

port

from

NS

W H

ealth

on

the

resu

lts o

r the

an

alys

is.

2007

/200

8 A

nnua

l Rep

ort

Pag

e 35

City

Pla

nnin

g - P

ollut

ion C

ontr

ol

Stra

tegi

c O

bjec

tive:

Su

stai

nabl

e an

d liv

eabl

e co

mm

uniti

es th

at re

spec

t, pr

eser

ve a

nd m

anag

e th

e he

ritag

e, c

ultu

ral a

nd n

atur

al a

sset

s of

the

City

.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1. P

ollu

tion

Inci

dent

s ar

e in

vest

igat

ed to

pro

tect

the

loca

l env

ironm

ent a

nd

pote

ntia

l hea

lth ri

sk to

the

com

mun

ity.

1.1

Pol

lutio

n In

cide

nts

are

inve

stig

ated

.A

ppro

pria

te a

ctio

n in

itiat

ed w

ithin

24

hrs.

All

know

n po

llutio

n in

cide

nts

wer

e re

spon

ded

to w

ithin

24

hrs

of n

otifi

catio

n or

soo

ner.

2. F

inan

cial

ly c

ontri

bute

to th

e op

erat

ions

of t

he H

awke

sbur

y R

iver

Cou

nty

Cou

ncil.

2.1

Con

tribu

tions

to H

awke

sbur

y R

iver

C

ount

y C

ounc

il is

fund

ed.

Con

tribu

tions

forw

arde

d w

ithin

21

days

of r

eque

st.

Con

tribu

tion

was

forw

arde

d in

full

with

in th

e re

quire

d tim

e pe

riod.

Pag

e 36

20

07/2

008

Ann

ual R

epor

t

City

Pla

nnin

g - D

evelo

pmen

t Con

trol

& R

egul

ation

s

Stra

tegi

c O

bjec

tive:

Su

stai

nabl

e an

d liv

eabl

e co

mm

uniti

es th

at re

spec

t, pr

eser

ve a

nd m

anag

e th

e he

ritag

e, c

ultu

ral a

nd n

atur

al a

sset

s of

the

City

.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1. I

nves

tigat

e an

d ta

ke

appr

opria

te a

ctio

n in

rela

tion

to u

naut

horis

ed d

evel

opm

ent.

1.1

Con

duct

insp

ectio

n of

sus

pect

ed

illeg

al d

evel

opm

ent a

nd im

plem

ent

actio

ns.

Act

ion

initi

ated

with

in 7

2 hr

s.S

uspe

cted

ille

gal d

evel

opm

ent w

ere

insp

ecte

d w

ithin

the

targ

et p

erio

d.

2. C

ontro

l dis

posa

l of d

erel

ict

and

aban

done

d ve

hicl

es.

2.1

Inve

stig

ate

com

plai

nts

of d

erel

ict

vehi

cles

and

mon

itor s

treet

s an

d bu

shla

nd fo

r the

exi

sten

ce o

f ab

ando

ned

vehi

cles

and

take

ap

prop

riate

impo

undi

ng a

ctio

n or

di

spos

al.

Res

pond

ed to

with

in 7

2 hr

s.S

uspe

cted

ille

gal d

evel

opm

ent w

ere

insp

ecte

d w

ithin

the

targ

et p

erio

d.

3. M

onito

r com

plia

nce

with

de

velo

pmen

t app

rova

l co

nditi

ons.

3.1

Com

plai

nts

of n

on c

ompl

ianc

e w

ith

deve

lopm

ent c

onse

nt c

ondi

tions

are

in

vest

igat

ed a

nd a

ppro

pria

te a

ctio

n ta

ken.

Res

pond

ed to

with

in 7

2 hr

s.S

uspe

cted

ille

gal d

evel

opm

ent w

ere

insp

ecte

d w

ithin

the

targ

et p

erio

d.

2007

/200

8 A

nnua

l Rep

ort

Pag

e 37

City

Pla

nnin

g - A

nim

al C

ontr

ol

Stra

tegi

c O

bjec

tive:

A

net

wor

k of

tow

ns, v

illag

es a

nd ru

ral l

ocal

ities

con

nect

ed b

y w

ell-m

aint

aine

d pu

blic

and

priv

ate

infr

astr

uctu

re, w

hich

sup

port

s th

e so

cial

and

eco

nom

ic

deve

lopm

ent o

f the

city

.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1. P

rovi

de a

dequ

ate

care

of

anim

als

hous

ed a

t the

ani

mal

sh

elte

r.

1.1

Ani

mal

s ar

e ca

red

for w

ith a

dequ

ate

food

and

hou

sing

and

hom

es a

re

foun

d fo

r as

man

y an

imal

s as

po

ssib

le.

80%

dog

s re

hom

ed.

80%

or m

ore

of d

ogs

are

reho

med

eac

h m

onth

and

hav

e be

en fo

r the

who

le 1

2 m

onth

per

iod.

2. C

arry

out

pat

rols

of t

he c

ity

area

for r

oam

ing

cats

and

do

gs.

2.1

Pat

rols

are

con

duct

ed w

here

co

mpl

aint

s ar

e re

ceiv

ed o

f roa

min

g do

gs.

With

in 4

8 hr

s of

rece

ipt o

f the

co

mpl

aint

.P

atro

ls h

ave

been

con

duct

ed w

ithin

48h

rs o

f com

plai

nt

bein

g re

ceiv

ed o

ver t

he p

ast y

ear.

100%

sat

isfa

ctio

n of

sch

ool g

roup

s pa

rtici

patin

g.Th

ere

has

been

100

% s

atis

fact

ion

by

the

grou

ps w

ho

have

atte

nded

ove

r the

pas

t yea

r. 3.

Pro

vide

edu

catio

n to

the

com

mun

ity o

n re

spon

sibl

e pe

t ow

ners

hip.

3.1

Sch

ool v

isits

are

con

duct

ed a

t the

sh

elte

r and

at s

choo

ls th

roug

hout

the

year

with

the

assi

stan

ce o

f the

Pet

pep

prog

ram

.Fo

ur s

choo

l vis

its p

er y

ear

5 S

choo

l vis

its h

ave

been

con

duct

ed.

4. M

aint

ain

regi

stra

tion

and

mic

roch

ippi

ng re

cord

s.4.

1 P

roce

ss re

cord

s.R

egis

tratio

n an

d m

icro

chip

ping

re

cord

s to

be

com

plet

ed w

ithin

14

wor

king

day

s.

This

tage

t has

bee

n m

et e

ach

mon

th.

Pag

e 38

20

07/2

008

Ann

ual R

epor

t

City

Pla

nnin

g - S

trat

egic

Lan

d Us

e

Stra

tegi

c O

bjec

tive:

Inve

stig

atin

g an

d Pl

anni

ng th

e C

ity's

futu

re in

con

sulta

tion

with

our

com

mun

ity, a

nd c

o-or

dina

ting

hum

an a

nd fi

nanc

ial r

esou

rces

to a

chie

ve th

is fu

ture

.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1.

Mai

ntai

n an

d up

date

H

awke

sbur

y Lo

cal

Env

ironm

enta

l Pla

n.

1.1

Pre

pare

Loc

al E

nviro

nmen

tal

Pla

ns a

s re

solv

ed b

y C

ounc

il an

d/

or a

s di

rect

ed b

y D

ept o

f P

lann

ing.

Zero

suc

cess

ful c

ourt

chal

leng

es

agai

nst L

EP

stru

ctur

e C

ompl

eted

2.

Mai

ntai

n an

d up

date

H

awke

sbur

y D

evel

opm

ent

Con

trol P

lan.

2.1

Mai

ntai

n an

d up

date

H

awke

sbur

y's

Dev

elop

men

t C

ontro

l Pla

n.

Zero

suc

cess

ful c

ourt

chal

leng

es

agai

nst D

CP

stru

ctur

e C

ompl

eted

3.

Ser

vice

Cou

ncil

com

mitt

ees

as re

quire

d.

3.1

Ser

vice

Cou

ncil's

Her

itage

A

dvis

ory

Com

mitt

ee.

Qua

rterly

C

ompl

eted

4.

Par

ticip

ate

in S

tate

G

over

nmen

t pl

anni

ng

refo

rms

and

sub

regi

onal

pl

anni

ng p

roce

sses

.

4.1

Res

pond

to th

e D

ept o

f Pla

nnin

g re

ques

ts fo

r inf

orm

atio

n an

d as

sist

ance

.

As

Dire

cted

by

Dep

t Pla

nnin

g C

ompl

eted

5.

Co-

ordi

nate

/Man

age

Em

ploy

men

t lan

ds S

trate

gy.

5.1

Man

age

Em

ploy

men

t lan

d st

rate

gyR

epor

t Fin

al to

Cou

ncil

Dra

ft S

trate

gy c

ompl

eted

6.

Pre

para

tion

wor

k fo

r Lan

d us

e S

trate

gy

6.1

Pre

pare

wor

k fo

r Lan

d U

se

Stra

tegy

O

ngoi

ng

2007

/200

8 A

nnua

l Rep

ort

Pag

e 39

City

Pla

nnin

g - S

trat

egic

Com

mun

ity P

lann

ing

Stra

tegi

c O

bjec

tive:

A

n in

form

ed c

omm

unity

wor

king

toge

ther

thro

ugh

stro

ng lo

cal a

nd re

gion

al c

onne

ctio

ns.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1.1

Civ

ic In

dex

and

Div

ersi

ty In

dex

equa

tion

calc

ulat

ed.

June

In

com

plet

e

1.2

Live

abili

ty In

dex

equa

tion

calc

ulat

ed.

June

In

com

plet

e

1.

Est

ablis

h pr

oces

ses

that

bu

ild c

omm

unity

cap

acity

to

iden

tify

and

resp

ond

to

dive

rsity

and

diff

eren

ce.

1.3

Soc

ial P

lann

ing

Pro

cess

- prio

ritie

s fo

r all

dire

ctor

ates

incl

uded

in

Stra

tegi

c P

lan.

June

C

ompl

eted

2.

Bui

ld c

omm

unity

co

nnec

tions

by

supp

ortin

g in

form

atio

n lin

kage

s, li

fe-

long

lear

ning

and

acc

ess

to

loca

l mee

ting

spac

es.

2.1

Task

s fo

r Com

mun

ity P

lann

ing

Adv

isor

y C

omm

ittee

(CP

AC

). Q

uarte

rly M

eetin

gs

Com

plet

ed

3.1

Com

plet

e th

e H

awke

sbur

y Fu

ture

s D

emog

raph

ic S

tudy

. D

ecem

ber

Com

plet

ed

3.

Wor

k in

par

tner

ship

with

co

mm

unity

and

gov

ernm

ent

to im

plem

ent c

omm

unity

pl

ans

to m

eet t

he s

ocia

l, he

alth

, saf

ety,

leis

ure

and

cultu

ral n

eeds

of t

he c

ity.

3.2

Com

mun

ity In

dica

tors

Pro

ject

(S

tage

1)-

Con

sulta

tion

Stra

tegy

de

velo

ped

and

initi

ated

.

June

In

com

plet

e

Pag

e 40

20

07/2

008

Ann

ual R

epor

t

City

Pla

nnin

g - S

trat

egic

Com

mun

ity P

lann

ing

Stra

tegi

c O

bjec

tive:

A

n in

form

ed c

omm

unity

wor

king

toge

ther

thro

ugh

stro

ng lo

cal a

nd re

gion

al c

onne

ctio

ns.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

4.

Co-

ordi

nate

Com

mun

ity

Sur

vey

4.1

Com

mun

ity S

urve

y P

hone

Sur

vey

com

plet

edA

ugus

t C

ompl

eted

4.2

Focu

s gr

oup

mee

tings

com

plet

ed

Sep

tem

ber

Com

plet

ed

4.3

Rep

ort t

o C

ounc

il N

ovem

ber

Com

plet

ed

2007

/200

8 A

nnua

l Rep

ort

Pag

e 41

City

Pla

nnin

g - S

trat

egic

Infr

astr

uctu

re P

lann

ing

Stra

tegi

c O

bjec

tive:

A

net

wor

k of

tow

ns, v

illag

es a

nd ru

ral l

ocal

ities

con

nect

ed b

y w

ell-

mai

ntai

ned

publ

ic a

nd p

rivat

e in

fras

truc

ture

, whi

ch s

uppo

rts

the

soci

al a

nd e

cono

mic

de

velo

pmen

t of t

he C

ity.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1.

Rev

iew

and

Fin

alis

e A

sset

M

anag

emen

t Pla

ns fo

r R

oads

, Sto

rmw

ater

, Par

ks,

Bui

ldin

g an

d W

aste

wat

er

asse

ts

1.1

Dra

ft A

sset

Man

agem

ent P

lans

for

Roa

ds, S

torm

wat

er, P

arks

, B

uild

ing

and

Was

tew

ater

revi

ewed

an

d fin

alis

ed

Sep

tem

ber

Targ

et m

et

2.

Ass

et m

anag

emen

t im

prov

emen

t act

ion

plan

fin

alis

ed

2.1

Pre

pare

and

sub

mit

asse

t m

anag

emen

t im

prov

emen

t pla

n to

S

PA

C/C

ounc

il

Sep

tem

ber

Pre

pare

d an

d re

ferr

ed to

Man

ex

3.

Dev

elop

Ass

et M

anag

emen

t P

lan

for W

aste

Ser

vice

s

3.1

Pre

pare

initi

al W

aste

Ser

vice

s A

sset

Man

agem

ent P

lan

Apr

il To

be

com

plet

ed

Pag

e 42

20

07/2

008

Ann

ual R

epor

t

City

Pla

nnin

g - S

trat

egic

Cor

pora

te Pl

anni

ng

Stra

tegi

c O

bjec

tive:

A

n in

form

ed c

omm

unity

wor

king

toge

ther

thro

ugh

stro

ng lo

cal a

nd re

gion

al c

onne

ctio

ns.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1.1

Upd

ate

Pol

icy

Reg

iste

r upo

n re

solu

tion

of C

ounc

il.

Inst

ruct

rele

vant

sta

ff to

upd

ate

regi

ster

with

in 1

4 da

ys o

f C

ounc

il re

solu

tion

Cou

ncil

reso

lved

to a

dopt

four

(4) n

ew p

olic

ies

and

arch

ived

sev

ente

en (1

7) p

olic

ies.

1.2

Con

vert

HLE

P 1

989

into

Sta

ndar

d Te

mpl

ate

Loca

l Env

ironm

enta

l P

lan

New

pla

n to

Dep

t of P

lann

ing

by

Apr

il 20

08

Dra

ft pl

an s

ubm

itted

to D

epar

tmen

t of P

lann

ing.

Wai

ting

Sec

tion

65 c

ertif

icat

e to

ena

ble

exhi

bitio

n.

1.

Mai

ntai

n an

d up

date

C

ounc

il's la

nd u

se

man

agem

ent i

nfor

mat

ion

syst

ems.

1.3

Mai

ntai

n an

d up

date

LE

P, S

ectio

n 14

9 C

ertif

icat

es, P

rocl

aim

and

GIS

sy

stem

.

149

certi

ficat

es 1

00%

acc

urat

e,

othe

r upd

ated

with

in 7

day

s of

ga

zette

d ch

ange

s.

Mai

nten

ance

and

add

ition

s to

Pro

clai

m a

nd G

IS o

ccur

red

in o

rder

to im

prov

e an

d m

aint

ain

accu

racy

of S

ectio

n 14

9 ce

rtific

ate

syst

em. O

ne (1

) am

endm

ent t

o LE

P o

ccur

red

(Am

endm

ent 1

51).

2.

Mai

ntai

n an

d up

date

C

ounc

il's S

ectio

n 94

and

94

A D

evel

opm

ent

Con

tribu

tion

Pla

ns

2.1

Mai

ntai

n an

d up

date

Sec

tion

94 &

S

ectio

n 94

A d

evel

oper

co

ntrib

utio

n pl

ans.

Rev

iew

ed a

nnua

lly

Var

ious

dis

cuss

ions

hel

d w

ith D

epar

tmen

t of P

lann

ing

rega

rdin

g pr

opos

ed c

hang

e to

dev

elop

men

t with

in P

itt

Tow

n C

atch

men

t Are

a. W

aitin

g re

leas

e of

gui

delin

es fo

r ne

w D

evel

oper

Con

tribu

tion

syst

em fr

om D

epar

tmen

t of

Pla

nnin

g.

3.

Ser

vice

Cou

ncil

Com

mitt

ees

as re

quire

d.

3.1

Ser

vice

Cou

ncil's

Flo

odpl

ain

Man

agem

ent C

omm

ittee

.A

s ad

opte

d by

Cou

ncil

FRM

C m

eetin

gs h

eld

in J

uly,

Sep

tem

ber,

Nov

embe

r, Fe

brua

ry, A

pril

and

June

2007

/200

8 A

nnua

l Rep

ort

Pag

e 43

City

Pla

nnin

g - S

trat

egic

Envi

ronm

enta

l Pla

nnin

g

Stra

tegi

c O

bjec

tive:

Sust

aina

ble

and

livea

ble

com

mun

ities

that

resp

ect,

pres

erve

and

man

age

the

herit

age,

cul

tura

l and

nat

ural

ass

ets

of th

e C

ity.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1.1

Pro

duce

the

Sta

te o

f the

E

nviro

nmen

t Rep

ort.

Nov

embe

r O

n Ta

rget

1.2

Mai

ntai

n th

e S

tate

of t

he

Env

ironm

ent

Rep

ortin

g In

dica

tors

D

atab

ase

Sep

tem

ber

This

mat

ter s

houl

d be

fina

lised

by

Sep

tem

ber

1.3

Pre

pare

ann

ual p

rogr

ess

repo

rt fo

r th

e W

ater

Sav

ings

Act

ion

Pla

n an

d su

bmit

to D

EU

S.

Aug

ust

Dra

ft W

SA

P h

as b

een

revi

ewed

by

Man

ex a

furth

er

exte

nsio

n ha

s be

en g

rant

ed b

y D

EC

C d

ue d

ate

30th

S

epte

mbe

r 200

8

1.4

Pre

pare

ann

ual p

rogr

ess

repo

rt fo

r th

e E

nerg

y S

avin

gs A

ctio

n P

lan

and

subm

it to

DE

US

.

Nov

embe

r D

raft

ES

AP

has

bee

n re

view

ed b

y M

anex

a fu

rther

ex

tens

ion

has

been

gra

nted

by

DE

CC

due

dat

e 30

th

Sep

tem

ber 2

008

1.5

Pro

vide

com

men

ts a

nd a

dvis

e to

ex

tern

al a

nd in

tern

al b

odie

s on

en

viro

nmen

tal i

ssue

s.

With

in 2

1 da

ys o

f req

uest

A

ll su

bmis

sion

s co

mpl

eted

as

requ

ired

with

in 2

1 da

ys o

f re

ques

t or o

ther

wis

e st

ipul

ated

1.6

Pro

duce

and

mai

ntai

n th

e O

pera

tiona

l Pla

n an

d qu

arte

rly

revi

ews

Qua

rterly

O

pera

tiona

l Pla

n qu

arte

rly re

view

s co

mpl

eted

as

requ

ired.

1. E

nhan

ce, p

rese

rve

and

prot

ect

the

envi

ronm

ent

thro

ugh

a st

rate

gic

envi

ronm

enta

l man

agem

ent

appr

oach

that

is tr

ansp

aren

t, ef

ficie

nt a

nd d

ynam

ic.

1.7

Pro

vide

in-h

ouse

trai

ning

on

envi

ronm

enta

l iss

ues

One

topi

c pe

r qua

rter.

Sal

inity

trai

ning

24t

h A

ugus

t- B

uild

ing

in a

Sal

ine

Env

ironm

ent,

Soi

l Ero

sion

& S

edim

enta

tion

Con

trol 1

8th

Oct

ober

200

7 , C

onta

min

ated

Lan

d M

gt A

ct re

view

to b

e he

ld in

Aug

ust 2

008

for 2

7 In

tern

al e

mpl

oyee

s

Pag

e 44

20

07/2

008

Ann

ual R

epor

t

City

Pla

nnin

g - R

oad

Saf

ety P

rogr

ams

Stra

tegi

c O

bjec

tive:

In

vest

igat

ing

and

Plan

ning

the

City

's fu

ture

in c

onsu

ltatio

n w

ith o

ur c

omm

unity

, and

co-

ordi

natin

g hu

man

and

fina

ncia

l res

ourc

es to

ach

ieve

this

futu

re.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1.1

Dev

elop

and

impl

emen

t Cou

ncil/

RTA

A

ctio

n P

lan

to re

flect

loca

l tre

nds,

st

atis

tics

and

prio

ritie

s.

Act

ion

Pla

n de

velo

ped.

Pro

ject

st

rate

gies

and

tim

elin

es m

et b

y S

epte

mbe

r

2007

-200

8 A

ctio

n P

lan

com

plet

ed. I

mpl

emen

tatio

n ha

s be

en d

efer

red

due

to s

taff

vaca

ncy.

1.2

Link

s es

tabl

ishe

d w

ith p

artn

er

orga

nisa

tions

to d

evel

op lo

cal

inte

rven

tions

and

sol

utio

ns.

Mee

tings

of R

oad

Saf

ety

Foru

m

held

(with

repr

esen

tativ

es fr

om

Pol

ice,

Hea

lth a

nd R

TA)

Ong

oing

sta

ff va

canc

y ha

s pr

eclu

ded

achi

evem

ent o

f ta

rget

for t

his

year

.

1.

Pro

vide

a ro

ad s

afet

y pr

ogra

m w

hich

inco

rpor

ates

a

com

preh

ensi

ve a

ppro

ach

to p

reve

ntin

g ro

ad tr

aum

a th

roug

h th

e de

velo

pmen

t of

inte

grat

ed e

duca

tion,

en

gine

erin

g an

d en

forc

emen

t pr

ogra

ms.

1.3

Link

s de

velo

ped

with

in C

ounc

il to

de

liver

a w

hole

-of-C

ounc

il ap

proa

ch

to t

he p

reve

ntio

n of

road

trau

ma.

Coo

rdin

ator

atte

nds

95%

of t

he

Loca

l Tra

ffic

Com

mitt

ee m

eetin

gs.

Ong

oing

sta

ff va

canc

y ha

s pr

eclu

ded

achi

evem

ent o

f ta

rget

for t

his

year

.

2.

Iden

tify

the

mob

ility

nee

ds o

f vu

lner

able

road

use

rs a

nd

deve

lop

solu

tion

to a

ddre

ss

thes

e ne

eds

2.1

Dev

elop

and

impl

emen

t Cou

ncil/

RTA

A

ctio

n P

lan

to re

flect

loca

l tre

nds,

st

atis

tics

and

prio

ritie

s.

Act

ion

Pla

n de

velo

ped.

Pro

ject

st

rate

gies

and

tim

elin

es m

et b

y S

epte

mbe

r

Ong

oing

sta

ff va

canc

y ha

s pr

eclu

ded

achi

evem

ent o

f ta

rget

for t

his

year

.

2007

/200

8 A

nnua

l Rep

ort

Pag

e 45

City

Pla

nnin

g - P

arki

ng C

ontr

ol

Stra

tegi

c O

bjec

tive:

A

net

wor

k of

tow

ns, v

illag

es a

nd ru

ral l

ocal

ities

con

nect

ed b

y w

ell-

mai

ntai

ned

publ

ic a

nd p

rivat

e in

fras

truc

ture

, whi

ch s

uppo

rts

the

soci

al a

nd e

cono

mic

de

velo

pmen

t of t

he C

ity.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1. C

ity s

treet

s an

d ca

r par

k ar

eas

are

patro

lled

for

com

plia

nce

with

tim

e lim

it an

d pa

rkin

g re

stric

tion

sign

age.

1. S

treet

s an

d ca

r par

ks a

re p

atro

lled

and

mon

itore

d fo

r com

plia

nce

with

re

stric

tion

sign

age

in a

saf

e an

d re

ason

able

man

ner.

100%

Com

plia

nce.

This

targ

et h

as b

een

met

thro

ugho

ut th

e ye

ar p

ast.

2. P

arki

ng in

fring

emen

ts a

re

issu

ed c

orre

ctly

for o

ffenc

es

com

mitt

ed.

2. P

arki

ng in

fring

emen

ts a

re is

sued

co

rrec

tly fo

r offe

nces

com

mitt

ed.

99%

Com

plia

nce.

This

targ

et h

as b

een

met

thro

ugho

ut th

e ye

ar p

ast.

Pag

e 46

20

07/2

008

Ann

ual R

epor

t

City

Pla

nnin

g - D

omes

tic W

aste

Man

agem

ent

Stra

tegi

c O

bjec

tive:

A

net

wor

k of

tow

ns, v

illag

es a

nd ru

ral l

ocal

ities

con

nect

ed b

y w

ell-

mai

ntai

ned

publ

ic a

nd p

rivat

e in

fras

truc

ture

, whi

ch s

uppo

rts

the

soci

al a

nd e

cono

mic

de

velo

pmen

t of t

he C

ity.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1.

To p

rovi

de th

e w

aste

co

llect

ion

serv

ice.

1.

1 S

ervi

ce m

isse

d bi

ns.

24 h

ours

from

not

ifica

tion

Mis

sed

bins

hav

e be

en s

ervi

ced

with

in 2

4hrs

whe

re o

ur

staf

f hav

e be

en re

spon

sibl

e fo

r the

mis

sed

colle

ctio

n.

2.1

Man

age

recy

clin

g co

ntra

cts.

Ze

ro n

on c

onfo

rman

ce to

con

tract

co

nditi

ons.

Th

ere

have

bee

n ni

l non

con

form

ance

s ov

er th

e pa

st

twel

ve m

onth

s.

2.

To p

rovi

de th

e re

cycl

ing

serv

ice

for t

he c

omm

unity

. 2.

2 In

crea

se d

omes

tic re

cycl

ing

activ

ities

an

d co

mm

unity

par

ticip

atio

n th

roug

h ed

ucat

ion

and

the

prov

isio

n of

in

crea

sed

recy

clin

g se

rvic

e.

5% a

nnua

l inc

reas

e Ta

rget

incr

ease

s ha

ve b

een

met

.

3.

To p

rovi

de th

e K

erb

Sid

e C

olle

ctio

n S

ervi

ce.

3.1

Man

age

kerb

side

col

lect

ion

serv

ice

cont

ract

s 10

0% c

ompl

ianc

e w

ith c

ontra

ct

cond

ition

s.

Ther

e ha

ve b

een

nil n

on c

onfo

rman

ces

over

the

past

tw

elve

mon

ths.

4.

Pro

vide

was

te e

duca

tion

to

the

Haw

kesb

ury

com

mun

ity. 4.

1 E

duca

tion

prog

ram

s ar

e de

velo

ped

and

pres

ente

d to

the

com

mun

ity to

en

cour

age

recy

clin

g an

d w

aste

av

oida

nce.

Ann

ual p

rogr

am d

esig

ned

by M

arch

The

pro

gram

was

des

igne

d an

d is

bei

ng im

plem

ente

d.

2007

/200

8 A

nnua

l Rep

ort

Pag

e 47

Infr

astr

uctu

re S

ervi

ces

Infr

astr

uctu

re S

ervi

ces -

Sul

lage

Ser

vice

s

Stra

tegi

c O

bjec

tive:

A

net

wor

k of

tow

ns, v

illag

es a

nd ru

ral l

ocal

ities

con

nect

ed b

y w

ell-

mai

ntai

ned

publ

ic a

nd p

rivat

e in

fras

truc

ture

, whi

ch s

uppo

rts

the

soci

al a

nd e

cono

mic

de

velo

pmen

t of t

he C

ity.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

Reh

abili

tatio

n of

Rac

ecou

rse

Roa

d S

ludg

e D

ispo

sal D

epot

by

June

.C

ompl

eted

1.1

Com

plia

nce

to E

PA

app

rove

d po

st

clos

ure

plan

.

Reh

abili

tatio

n of

Bla

xlan

d R

idge

E

fflue

nt M

atur

atio

n P

onds

by

June

.C

ompl

eted

1. T

o pr

ovid

e hi

gh q

ualit

y su

llage

ser

vice

to th

e co

mm

unity

.

1.2

Impl

emen

tatio

n of

Sul

lage

Col

lect

ion

C

ontra

ct.

100%

com

plia

nce

with

con

tract

co

nditi

ons.

On

Targ

et

Pag

e 48

20

07/2

008

Ann

ual R

epor

t

Infr

astr

uctu

re S

ervi

ces -

Roa

ds to

Rec

over

y

Stra

tegi

c O

bjec

tive:

Inve

stig

atin

g an

d Pl

anni

ng th

e C

ity's

futu

re in

con

sulta

tion

with

our

com

mun

ity, a

nd c

o-or

dina

ting

hum

an a

nd fi

nanc

ial r

esou

rces

to a

chie

ve th

is fu

ture

.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

Insp

ectio

ns c

ondu

cted

of r

oad

cond

ition

and

dat

a ba

se m

aint

aine

d.P

rogr

am C

ompl

ete

Rep

orts

pre

pare

d on

tim

e.R

epor

ts s

ubm

itted

to R

RR

Aut

horit

y on

tim

e

Impl

emen

t ado

pted

wor

ks p

rogr

am

over

3 y

ears

.A

dopt

ed W

orks

Pro

gram

on

targ

et.

1. U

nder

take

Roa

ds to

R

ecov

ery

wor

ks.

1.1

Iden

tify

suita

ble

wor

ks p

rogr

am fo

r co

nsid

erat

ion

by C

ounc

il.

Acc

ept f

undi

ng w

ithin

14

days

of

rece

ipt.

All

fund

ing

requ

irem

ents

hav

e be

en a

chie

ved.

2007

/200

8 A

nnua

l Rep

ort

Pag

e 49

Infr

astr

uctu

re S

ervi

ces -

RTA

Fun

ding

Stra

tegi

c O

bjec

tive:

Inve

stig

atin

g an

d Pl

anni

ng th

e C

ity's

futu

re in

con

sulta

tion

with

our

com

mun

ity, a

nd c

o-or

dina

ting

hum

an a

nd fi

nanc

ial r

esou

rces

to a

chie

ve th

is fu

ture

.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1.1

Com

plet

ion

of m

aint

enan

ce w

orks

pr

ogra

m.

June

.Th

e R

TA B

lock

Gra

nt h

as b

een

fully

exp

ende

d on

R

egio

nal R

oads

1.2

Roa

ds a

re m

aint

aine

d.M

aint

enan

ce c

ompl

eted

in

acco

rdan

ce w

ith s

ound

eng

inee

ring

prin

cipl

es.

Com

plia

nt

1. U

nder

take

wor

ks o

n R

egio

nal

Roa

ds to

mee

t our

obl

igat

ions

to

the

Roa

ds T

raffi

c A

utho

rity.

1.3

Dan

gero

us s

ituat

ions

whe

re k

now

n ar

e ac

ted

upon

imm

edia

tely

.95

% u

rgen

t rep

airs

mad

e sa

fe

with

in 2

4 ho

urs

and

repa

ired

with

in

1 m

onth

.

Com

plia

nt

Pag

e 50

20

07/2

008

Ann

ual R

epor

t

Infr

astr

uctu

re S

ervi

ces -

Env

ironm

enta

l Sto

rmwa

ter

Stra

tegi

c O

bjec

tive:

Su

stai

nabl

e an

d liv

eabl

e co

mm

uniti

es th

at re

spec

t, pr

eser

ve a

nd m

anag

e th

e he

ritag

e, c

ultu

ral a

nd n

atur

al a

sset

s of

the

City

.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1.1

Ope

ratio

n of

gro

ss p

ollu

tant

trap

s (G

PT'

s).

Two

com

plet

ed b

y Ju

ne.

GP

T m

aint

enan

ce a

nd c

lean

ing

ongo

ing

Qua

rterly

.N

/A A

s pe

r Cou

ncil

reso

lutio

n D

ec 0

7 - w

ater

qua

lity

prog

ram

to s

tart

July

08

1.2

Pre

pare

and

impl

emen

t wat

er

qual

ity m

onito

ring

fram

ewor

k fo

r G

PT'

s.P

ublis

h Q

uarte

rly re

sults

on

web

pa

ge.

N/A

As

per C

ounc

il re

solu

tion

Dec

07

Blig

h P

ark

by J

une.

N/A

As

per C

ounc

il re

solu

tion

Dec

07

Red

bank

Cre

ek c

atch

men

t by

June

. N

/A A

s pe

r Cou

ncil

reso

lutio

n D

ec 0

7

1.3

Impl

emen

t com

mun

ity p

rogr

ams.

Mac

Don

ald

Val

ley

catc

hmen

t by

June

.N

/A A

s pe

r Cou

ncil

reso

lutio

n D

ec 0

7

1. P

rogr

essi

vely

impl

emen

t in

itiat

ives

ado

pted

by

Cou

ncil

as p

art o

f the

Env

ironm

enta

l S

torm

wat

er L

evy

Pro

gram

.

1.4

Impl

emen

t rem

edia

tion

wor

ks a

s id

entif

ied

with

in th

e "B

ushl

and

affe

cted

by

stor

mw

ater

aud

it".

One

site

per

yea

r.N

/A A

s pe

r Cou

ncil

reso

lutio

n D

ec 0

7

2007

/200

8 A

nnua

l Rep

ort

Pag

e 51

Infr

astr

uctu

re S

ervi

ces -

Par

ks

Stra

tegi

c O

bjec

tive:

A

net

wor

k of

tow

ns, v

illag

es a

nd ru

ral l

ocal

ities

con

nect

ed b

y w

ell-

mai

ntai

ned

publ

ic a

nd p

rivat

e in

fras

truc

ture

, whi

ch s

uppo

rts

the

soci

al a

nd e

cono

mic

de

velo

pmen

t of t

he C

ity.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

Acc

ordi

ng to

the

leve

l of u

sage

, la

wns

kep

t bel

ow 1

50m

m

Ove

rall

the

grow

th o

f gra

ss th

is s

easo

n ha

s m

eant

that

le

ngth

s di

d no

t mee

t the

crit

eria

at t

imes

. A

s th

e co

oler

m

onth

s ap

proa

ched

this

was

rect

ified

.

1. T

o m

anag

e al

l pas

sive

ope

n sp

ace

unde

r Cou

ncil's

car

e an

d co

ntro

l.

1.1

Ope

n sp

ace

is m

aint

aine

d fo

r pa

ssiv

e re

crea

tiona

l pur

pose

s.

All

toile

ts/fa

cilit

ies

clea

ned

and

bins

em

ptie

d w

eekl

y (a

s pe

r wor

ks

sche

dule

)

Com

plet

ed a

s pe

r wor

ks s

ched

ule.

2. T

o m

anag

e al

l bus

hlan

d un

der

Cou

ncil's

car

e an

d co

ntro

l. 2.

1 M

aint

ain

and

rest

ore

Bus

hlan

d ar

eas.

Mat

ch fu

nds

for a

t lea

st fo

ur b

ush

rege

nera

tion

proj

ects

. G

rant

s re

ceiv

ed fo

r Yar

ram

undi

Res

erve

, Nav

au R

eser

ve,

Red

back

Cre

ek R

eser

ve, S

ettle

rs R

oad

Res

erve

, Sou

th

Cre

ek R

esto

ratio

n S

ite, M

ill R

oad

Res

erve

(2),

Geo

rge

Stre

et R

eser

ve, B

ellb

ird H

ill R

eser

ve, U

pper

Col

o R

eser

ve

and

Hal

f Moo

n Fa

rm.

3. T

o m

anag

e al

l cem

eter

ies

unde

r Cou

ncil's

car

e an

d co

ntro

l.

3.1

Ric

hmon

d C

emet

ery

to b

e

man

aged

in a

sen

sitiv

e an

d ef

fect

ive

man

ner.

Law

ns m

aint

aine

d be

low

150

mm

Th

e go

od g

row

ing

seao

n ha

s m

eant

that

are

as h

ave

been

ab

ove

this

leve

l. S

taff

are

now

on

top

of th

is a

nd a

re

mee

ting

requ

irem

ents

.

4. C

ontri

butio

ns to

out

side

bod

ies

for a

ctio

n re

crea

tion.

4.1

Ext

erna

l rec

reat

iona

l pro

vide

rs (3

77

Com

mitt

ee's

) are

sup

porte

d.Fu

nds

allo

cate

d qu

arte

rly.

Fund

ing

dist

ribut

ed -

Haw

kesb

ury

Spo

rts C

ounc

il re

ceiv

e fu

nds

6 m

onth

ly a

s re

ques

ted.

Pag

e 52

20

07/2

008

Ann

ual R

epor

t

Infr

astr

uctu

re S

ervi

ces -

Par

ks

Stra

tegi

c O

bjec

tive:

A

net

wor

k of

tow

ns, v

illag

es a

nd ru

ral l

ocal

ities

con

nect

ed b

y w

ell-

mai

ntai

ned

publ

ic a

nd p

rivat

e in

fras

truc

ture

, whi

ch s

uppo

rts

the

soci

al a

nd e

cono

mic

de

velo

pmen

t of t

he C

ity.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

Land

Mgt

sta

ff to

atte

nd 8

0% o

f m

eetin

gs.

Mee

tings

atte

nded

.-Haw

kesb

ury

Spo

rts C

ounc

il,

McM

ahon

s P

ark

and

SW

BM

Wee

d C

omm

ittee

(2).

Qua

rterly

repo

rts to

be

rece

ived

w

ithin

14

days

C

ompl

eted

as

per t

imef

ram

e al

loca

ted.

5. T

o m

anag

e tre

es o

n na

ture

st

rips

and

road

ver

ges.

5.

1 S

treet

tree

s m

aint

aine

d fo

r aes

thet

ic

and

safe

ty p

urpo

ses

Dev

elop

a S

treet

Tre

e M

aste

r Pla

n fo

r Key

stre

ets

in R

ichm

ond

With

key

sta

ff le

avin

g th

is h

as n

ot e

venu

ated

. It

is

envi

sage

d th

at th

is w

ill b

e de

velo

ped

over

the

next

yea

r.

2007

/200

8 A

nnua

l Rep

ort

Pag

e 53

Infr

astr

uctu

re S

ervi

ces -

Rec

reat

ion

Stra

tegi

c O

bjec

tive:

A

net

wor

k of

tow

ns, v

illag

es a

nd ru

ral l

ocal

ities

con

nect

ed b

y w

ell-

mai

ntai

ned

publ

ic a

nd p

rivat

e in

fras

truc

ture

, whi

ch s

uppo

rts

the

soci

al a

nd e

cono

mic

de

velo

pmen

t of t

he C

ity.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

Qua

rterly

saf

ety

insp

ectio

n un

derta

ken

of a

ll S

kate

par

ks a

nd

play

grou

nds.

Qua

rterly

insp

ectio

ns c

arrie

d ou

t. 1.

Man

age

all C

ounc

il's

recr

eatio

nal a

sset

s.1.

1 C

ounc

il's re

crea

tiona

l pla

ygro

unds

an

d sk

ate

park

s m

anag

ed to

an

acce

ptab

le le

vel.

Rec

reat

ion

info

rmat

ion

publ

ishe

d on

in

tern

et a

nd u

pdat

ed q

uarte

rly.

All

four

recr

eatio

n pr

ogra

ms

wer

e de

velo

ped

and

publ

ishe

d on

the

inte

rnet

.

100%

com

plia

nce

to D

ept o

f Hea

lth

guid

elin

es.

Ric

hmon

d P

ool

is b

eing

upg

rade

d to

mee

t the

se

guid

elin

es.

2. S

uper

vise

all

the

oper

atio

n of

R

ichm

ond

Sw

imm

ing

Poo

l.2.

1 M

anag

e R

ichm

ond

Poo

l to

serv

ice

the

com

mun

ity.

Ric

hmon

d P

ool o

pen

to th

e co

mm

unity

as

per a

dver

tised

op

enin

g ho

urs.

Ric

hmon

d P

ool h

as b

een

open

ed a

s ad

verti

sed

exce

pt o

n S

unda

y, 1

3 Ja

nuar

y 20

08 w

hen

the

pool

ope

ned

at

2:00

pm in

stea

d of

10:

00am

. P

roce

dure

s w

ere

amen

ded

to e

nsur

e th

at th

is d

oes

not r

eocc

ur.

Pag

e 54

20

07/2

008

Ann

ual R

epor

t

Infr

astr

uctu

re S

ervi

ces -

Roa

dwor

ks M

aint

enan

ce

Stra

tegi

c O

bjec

tive:

Inve

stig

atin

g an

d Pl

anni

ng th

e C

ity's

futu

re in

con

sulta

tion

with

our

com

mun

ity, a

nd c

o-or

dina

ting

hum

an a

nd fi

nanc

ial r

esou

rces

to a

chie

ve th

is fu

ture

.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

Wor

ks a

re c

ompl

eted

with

in b

udge

t S

ome

over

exp

endi

ture

has

occ

urre

d du

e to

freq

uent

he

avy

rain

and

con

cern

s fo

r pub

lic s

afet

y.

1.1

Com

plet

ion

of m

aint

enan

ce

prog

ram

for r

oads

. W

orks

are

com

plet

ed o

n tim

e C

ompl

iant

95%

urg

ent r

epai

rs m

ade

safe

w

ithin

24

hour

s an

d re

paire

d w

ithin

1

mon

th

Com

plia

nt

1. U

nder

take

road

wor

ks

mai

nten

ance

to e

nsur

e a

safe

an

d he

alth

y co

mm

unity

.

1.2

Mea

sure

the

resp

onse

to ro

ad

dam

age.

Gen

erat

e P

MS

mon

thly

repo

rts fo

r se

aled

road

s.

Rep

orts

are

gen

erat

ed o

n a

need

s ba

sis

2007

/200

8 A

nnua

l Rep

ort

Pag

e 55

Infr

astr

uctu

re S

ervi

ces -

Roa

dwor

ks C

onst

ruct

ion

Stra

tegi

c O

bjec

tive:

Inve

stig

atin

g an

d Pl

anni

ng th

e C

ity's

futu

re in

con

sulta

tion

with

our

com

mun

ity, a

nd c

o-or

dina

ting

hum

an a

nd fi

nanc

ial r

esou

rces

to a

chie

ve th

is fu

ture

.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

Tend

erin

g /q

uota

tion

proc

ess

com

men

ces

with

in fo

ur w

eeks

fo

llow

ing

rece

ipt o

f des

ign

deta

ils.

Com

plia

nt1.

1 C

ompl

etio

n of

con

stru

ctio

n pr

ogra

m fo

r roa

ds.

Wor

ks a

re c

ompl

eted

with

in b

udge

t fo

llow

ing

the

com

plet

ed te

nder

ing

proc

ess.

Com

plia

nt

Wor

ks a

re c

ompl

eted

on

time

follo

win

g th

e co

mpl

eted

tend

erin

g pr

oces

s.

Som

e de

lays

hav

e be

en e

xper

ienc

ed d

ue to

com

mun

ity

cons

ulta

tion,

poo

r wea

ther

con

ditio

ns a

nd te

nder

ed ra

te

exce

edin

g av

aila

ble

budg

et. N

eces

sita

ting

a re

desi

gn.

1. U

nder

take

road

wor

ks

cons

truct

ion

prog

ram

to e

nsur

e a

safe

and

hea

lthy

com

mun

ity.

1.2

Mea

sure

the

resp

onse

to ro

ad

dam

age.

95%

urg

ent r

epai

rs m

ade

safe

w

ithin

24

hour

s an

d re

paire

d w

ithin

1

mon

th.

Com

plia

nt

Pag

e 56

20

07/2

008

Ann

ual R

epor

t

Infr

astr

uctu

re S

ervi

ces -

Ker

b, G

utter

ing

& Dr

aina

ge

Stra

tegi

c O

bjec

tive:

A n

etw

ork

of to

wns

, vill

ages

and

rura

l loc

aliti

es c

onne

cted

by

wel

l- m

aint

aine

d pu

blic

and

priv

ate

infr

astr

uctu

re, w

hich

sup

port

s th

e so

cial

and

eco

nom

ic

deve

lopm

ent o

f the

City

.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1.1

Com

plet

ion

of th

e M

aint

enan

ce

Pro

gram

. J

une.

Ker

b &

Gut

ter a

nd F

ootp

avin

g w

orks

hav

e be

en fu

lly

com

plet

ed. T

he K

& G

Bud

get m

ay a

lso

incl

ude

Dra

inag

e W

orks

. The

Dra

inag

e co

mpo

nent

has

bee

n ca

rrie

d fo

rwar

d du

e to

des

ign

issu

es.

1. T

o un

derta

ke th

e re

-co

nstru

ctio

n, m

aint

enan

ce a

nd

repa

ir of

ker

b an

d gu

tter a

nd

foot

path

net

wor

k in

ac

cord

ance

with

the

mai

nten

ance

Wor

ks S

ched

ule.

1.2

To m

onito

r the

leve

l of s

ervi

ce

resp

onse

to d

ange

rous

situ

atio

ns

whe

re k

now

n.

Act

ed u

pon

with

in 2

4 ho

urs.

Com

plia

nt

2. U

nder

take

dra

inag

e co

nstru

ctio

n re

pair

and

mai

nten

ance

in a

ccor

danc

e w

ith th

e m

aint

enan

ce s

ched

ule

and

esta

blis

hed

prio

ritie

s.

2.1

Res

ched

ule

mai

nten

ance

and

es

tabl

ish

prio

ritie

s. A

s re

ques

ted

with

in 7

day

s.C

ompl

iant

2007

/200

8 A

nnua

l Rep

ort

Pag

e 57

Infr

astr

uctu

re S

ervi

ces -

Car

park

Mai

nten

ance

Stra

tegi

c O

bjec

tive:

A n

etw

ork

of to

wns

, vill

ages

and

rura

l loc

aliti

es c

onne

cted

by

wel

l- m

aint

aine

d pu

blic

and

priv

ate

infr

astr

uctu

re, w

hich

sup

port

s th

e so

cial

and

eco

nom

ic

deve

lopm

ent o

f the

City

.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

Wor

ks c

ompl

eted

with

in b

udge

t.C

ompl

iant

.1.

Und

erta

ke m

aint

enan

ce a

nd

repa

ir of

car

park

sur

face

and

as

soci

ated

faci

litie

s.

1.1

Pro

vide

saf

e an

d fu

nctio

nal c

arpa

rk

with

cle

arly

vis

ible

sig

ns, s

ymbo

ls

and

lines

.S

igns

and

line

s ar

e pr

ovid

ed in

ac

cord

ance

with

RTA

sta

ndar

ds.

Com

plia

nt.

Pag

e 58

20

07/2

008

Ann

ual R

epor

t

Infr

astr

uctu

re S

ervi

ces -

Sur

vey

Desi

gn &

Map

ping

Stra

tegi

c O

bjec

tive:

A

net

wor

k of

tow

ns, v

illag

es a

nd ru

ral l

ocal

ities

con

nect

ed b

y w

ell-

mai

ntai

ned

publ

ic a

nd p

rivat

e in

fras

truc

ture

, whi

ch s

uppo

rts

the

soci

al a

nd e

cono

mic

de

velo

pmen

t of t

he C

ity.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1. P

rovi

de E

ngin

eerin

g de

sign

s fo

r Cou

ncil's

ope

ratio

ns

prog

ram

and

oth

er p

roje

cts.

1.1

Des

igns

und

erta

ken.

Mee

t 95%

ser

vice

leve

l.Ta

rget

par

tly m

et.

Des

igns

out

stan

ding

due

to v

aria

ble

cons

train

ts n

eedi

ng to

be

met

suc

h as

land

acq

uisi

tion,

R

EF

etc.

2.

Pro

vide

Eng

inee

ring

surv

ey fo

r C

ounc

il's o

pera

tion

prog

ram

an

d ot

her p

roje

cts.

2.1

Fiel

d su

rvey

s un

derta

ken.

Sur

vey

outp

ut to

mee

t 95%

leve

l of

regu

latio

n st

anda

rds.

Targ

et m

et.

3. M

appi

ng s

yste

m p

rovi

ded

for

user

s w

ith v

ario

us n

eeds

.3.

1 C

ompl

ete

Dat

a in

put a

nd

mai

nten

ance

of m

appi

ng s

yste

m.

Ass

ets

data

ent

ered

into

sys

tem

LE

P, L

inen

s w

ithin

7 d

ays

of

notif

icat

ion.

Targ

et m

et.

2007

/200

8 A

nnua

l Rep

ort

Pag

e 59

Infr

astr

uctu

re S

ervi

ces -

Adm

inis

trat

ive B

uild

ing

Stra

tegi

c O

bjec

tive:

A

net

wor

k of

tow

ns, v

illag

es a

nd ru

ral l

ocal

ities

con

nect

ed b

y w

ell-

mai

ntai

ned

publ

ic a

nd p

rivat

e in

fras

truc

ture

, whi

ch s

uppo

rts

the

soci

al a

nd e

cono

mic

de

velo

pmen

t of t

he C

ity.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1.1

Ope

ratio

n of

com

mun

icat

ions

98%

upt

ime.

100%

ach

ieve

d

1.2

Ope

ratio

n of

air

cond

ition

er.

96%

upt

ime.

100%

ach

ieve

d

1. B

uild

ing

is m

aint

aine

d in

ac

cord

ance

with

Wor

ks

Pro

gram

.

1.3

Ope

ratio

n of

Em

erge

ncy

gene

rato

r.Ze

ro F

ailu

res.

Gen

erat

or h

as b

een

test

ed a

nd h

as n

ot b

een

need

ed to

co

me

on li

ne

Infr

astr

uctu

re S

ervi

ces -

Com

mun

ity B

uild

ings

Stra

tegi

c O

bjec

tive:

A

net

wor

k of

tow

ns, v

illag

es a

nd ru

ral l

ocal

ities

con

nect

ed b

y w

ell-

mai

ntai

ned

publ

ic a

nd p

rivat

e in

fras

truc

ture

, whi

ch s

uppo

rts

the

soci

al a

nd e

cono

mic

de

velo

pmen

t of t

he C

ity.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

Bui

ldin

gs a

re m

aint

aine

d fo

r the

ir de

sign

ed u

se w

ithin

bud

get.

Wor

k is

beh

ind

sche

dule

due

to o

ther

wor

ks a

nd s

taff

cons

train

ts.

New

con

stru

ctio

n co

mpl

eted

with

in

budg

et.

Mus

eum

com

plet

ion

end

Nov

200

7, K

urra

jong

Com

mun

ity

Cen

tre n

ot a

chie

ved

due

to e

xten

ded

com

mun

ity

cons

ulta

tion

requ

ired

and

unde

rtake

n

1. B

uild

ings

are

mai

ntai

ned

in

acco

rdan

ce w

ith W

orks

P

rogr

am.

1.1

Com

plet

ion

of th

e W

orks

Pro

gram

.

Mai

nten

ance

per

form

ed in

a ti

mel

y m

anne

r.D

ay to

day

mai

nten

ance

com

plet

ed a

s re

quire

d

Pag

e 60

20

07/2

008

Ann

ual R

epor

t

Infr

astr

uctu

re S

ervi

ces -

Wor

ks D

epot

Stra

tegi

c O

bjec

tive:

A n

etw

ork

of to

wns

, vill

ages

and

rura

l loc

aliti

es c

onne

cted

by

wel

l- m

aint

aine

d pu

blic

and

priv

ate

infr

astr

uctu

re, w

hich

sup

port

s th

e so

cial

and

eco

nom

ic

deve

lopm

ent o

f the

City

.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1. P

rovi

de fu

nctio

nal W

orks

Dep

ot

faci

litie

s to

ena

ble

safe

and

co

nven

ient

acc

ess

to S

tore

s,

Wor

k S

hop,

Offi

ce a

nd S

tora

ge

area

.

1.1

Und

erta

ke m

aint

enan

ce a

nd

repa

irs.

Wor

ks c

ompl

eted

on

time

and

with

in

budg

et.

Com

plia

nt

Infr

astr

uctu

re S

ervi

ces -

Ope

ratio

ns M

anag

emen

t

Stra

tegi

c O

bjec

tive:

A

net

wor

k of

tow

ns, v

illag

es a

nd ru

ral l

ocal

ities

con

nect

ed b

y w

ell-

mai

ntai

ned

publ

ic a

nd p

rivat

e in

fras

truc

ture

, whi

ch s

uppo

rts

the

soci

al a

nd e

cono

mic

de

velo

pmen

t of t

he C

ity.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1. E

nsur

e P

lant

usa

ge is

cos

ted

to

appr

opria

te p

roje

cts.

1.1

Ado

pted

cha

rges

are

bal

ance

d w

ith

plan

t res

erve

fund

.10

0% C

ompl

ianc

e.C

ompl

iant

2007

/200

8 A

nnua

l Rep

ort

Pag

e 61

Infr

astr

uctu

re S

ervi

ces -

Str

eet C

leani

ng

Stra

tegi

c O

bjec

tive:

A n

etw

ork

of to

wns

, vill

ages

and

rura

l loc

aliti

es c

onne

cted

by

wel

l- m

aint

aine

d pu

blic

and

priv

ate

infr

astr

uctu

re, w

hich

sup

port

s th

e so

cial

and

eco

nom

ic

deve

lopm

ent o

f the

City

.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1.1

Mon

itor s

treet

cle

anin

g se

rvic

e to

de

sign

ated

stre

ets,

Tow

nshi

p an

d C

entra

l Bus

ines

s D

istri

ct t

o en

sure

st

reet

s ar

e ke

pt ti

dy.

Sw

eepe

r res

pond

s to

wor

ks re

ques

t w

ithin

24

hour

s of

rece

ipt.

Com

plia

nt

Bin

s cl

eare

d be

twee

n 1-

5 tim

es a

w

eek.

Com

plia

nt

1. P

rovi

de th

e le

vel o

f ser

vice

to

mai

ntai

n a

vibr

ant a

nd c

lean

ci

ty fo

r res

iden

ts a

nd v

isito

rs.

1.2

Mai

ntai

n st

reet

litte

r bin

s to

Cen

tral

Bus

ines

s D

istri

ct a

nd d

esig

nate

d ar

eas

.D

amag

ed b

ins

repa

ired

with

in 2

da

ys o

f req

uest

.C

ompl

iant

Infr

astr

uctu

re S

ervi

ces -

Fer

ry O

pera

tions

Stra

tegi

c O

bjec

tive:

A

net

wor

k of

tow

ns, v

illag

es a

nd ru

ral l

ocal

ities

con

nect

ed b

y w

ell-

mai

ntai

ned

publ

ic a

nd p

rivat

e in

fras

truc

ture

, whi

ch s

uppo

rts

the

soci

al a

nd e

cono

mic

de

velo

pmen

t of t

he C

ity.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1.1

Mai

nten

ance

car

ried

out t

o en

sure

op

timal

use

of o

pera

tion.

100%

com

plia

nce

to m

aint

enan

ce

sche

dule

.C

ompl

iant

- C

omm

erci

al v

esse

l Lic

ence

Ret

aine

d 1.

Pro

vide

a re

liabl

e Lo

wer

P

ortla

nd F

erry

Ser

vice

.

1.2

Ferr

y se

rvic

e pr

ovid

ed.

100%

com

plia

nce

to c

ontra

ct a

nd

spec

ifica

tions

.C

ompl

iant

Pag

e 62

20

07/2

008

Ann

ual R

epor

t

Infr

astr

uctu

re S

ervi

ces -

Fire

Con

trol

Stra

tegi

c O

bjec

tive:

A

n in

form

ed c

omm

unity

wor

king

toge

ther

thro

ugh

stro

ng lo

cal a

nd re

gion

al c

onne

ctio

ns.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

Fund

ing

prov

ided

with

in 1

4 da

ys o

f re

ques

t.A

chie

ved

1. I

mpl

emen

t the

Ser

vice

Lev

el

Agr

eem

ent w

ith th

e R

ural

Fire

S

ervi

ce to

pro

vide

pro

tect

ion

to li

fe a

nd p

rope

rty w

hen

thre

aten

ed b

y fir

e.

1.1

Ser

vice

Lev

el A

gree

men

t is

com

plet

ed a

nd fu

ndin

g pr

ovid

ed.

100%

com

plia

nce

with

con

ditio

ns o

f ag

reem

ent.

Ser

vice

Lev

el a

gree

men

t stil

l un

der r

evie

w.

Infr

astr

uctu

re S

ervi

ces -

Em

erge

ncy

Ser

vice

s

Stra

tegi

c O

bjec

tive:

A

n in

form

ed c

omm

unity

wor

king

toge

ther

thro

ugh

stro

ng lo

cal a

nd re

gion

al c

onne

ctio

ns.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1.1

Mai

nten

ance

and

ope

ratio

n of

SE

S

Bui

ldin

g.C

ontro

llers

Yea

rly re

view

com

plet

ed

and

forw

arde

d to

regi

onal

he

adqu

arte

rs.

Ach

ieve

d.

1.2

Mai

ntai

n op

erat

ion

read

ines

s.C

ompl

ete

activ

ity re

port

and

forw

arde

d to

sta

te h

eadq

uarte

rs a

t th

e co

mpl

etio

n of

eac

h in

cide

nt.

Ach

ieve

d.

1. T

o pr

ovid

e fa

cilit

ies

for l

ocal

S

ES

uni

ts to

a s

tand

ard

acce

ptab

le to

the

Dire

ctor

G

ener

al in

acc

orda

nce

with

th

e S

tate

Em

erge

ncy

Ser

vice

s A

ct.

1.3

Pro

visi

on o

f fun

ds.

Fund

s pr

oces

sed

in a

ccor

danc

e w

ith C

ounc

il's a

dopt

ed b

udge

t.A

chie

ved.

2007

/200

8 A

nnua

l Rep

ort

Pag

e 63

Infr

astr

uctu

re S

ervi

ces -

Cog

ener

ation

s Pla

nt

Stra

tegi

c O

bjec

tive:

A n

etw

ork

of to

wns

, vill

ages

and

rura

l loc

aliti

es c

onne

cted

by

wel

l- m

aint

aine

d pu

blic

and

priv

ate

infr

astr

uctu

re, w

hich

sup

port

s th

e so

cial

and

eco

nom

ic

deve

lopm

ent o

f the

City

.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1.1

Ope

ratio

n of

pla

nt.

Less

than

4 b

reak

dow

ns p

er

annu

m.

Ach

ieve

d.

1.2

Mai

ntai

n te

mpe

ratu

res

with

in th

e co

mpl

ex.

No

com

plai

nts

from

tena

nts.

Min

imal

com

plai

nts

- tem

pera

ture

affe

cted

by

pow

er

outa

ges.

1. M

anag

e C

ogen

erat

ion

Pla

nt

in a

n ec

onom

ical

via

ble

man

ner w

ith m

inim

al

disr

uptio

n to

tena

nts.

1.3

Mai

ntai

n te

mpe

ratu

re a

nd h

umid

ity

with

in th

e ga

llery

are

a to

sta

ndar

d re

quire

men

ts.

Sta

y w

ithin

pre

set r

ange

.Te

mpe

ratu

re a

nd h

umid

ity m

aint

aine

d w

ithin

rang

es

requ

ired

Pag

e 64

20

07/2

008

Ann

ual R

epor

t

Infr

astr

uctu

re S

ervi

ces -

Haw

kesb

ury

City

Was

te M

anag

emen

t Fac

ility

Stra

tegi

c O

bjec

tive:

A n

etw

ork

of to

wns

, vill

ages

and

rura

l loc

aliti

es c

onne

cted

by

wel

l- m

aint

aine

d pu

blic

and

priv

ate

infr

astr

uctu

re, w

hich

sup

port

s th

e so

cial

and

eco

nom

ic

deve

lopm

ent o

f the

City

.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1. O

pera

te a

nd m

aint

ain

the

Haw

kesb

ury

City

Was

te

Man

agem

ent F

acili

ty.

1.1

Mai

ntai

n an

d op

erat

e th

e H

awke

sbur

y C

ity W

aste

Man

agem

ent F

acili

ty in

ac

cord

ance

with

EP

A li

cenc

e

100%

com

plia

nce,

no

brea

ches

of

licen

se c

ondi

tions

.95

% c

ompl

ianc

e - M

etha

ne a

t tw

o te

st s

ite a

bove

DE

CC

lic

ence

lim

its -

DE

CC

adv

ised

and

con

sulta

nt

reco

mm

enda

tions

hav

e be

en u

nder

take

n to

miti

gate

2. P

rovi

de a

ssis

tanc

e to

the

C

lean

up

Aus

tralia

Day

ac

tiviti

es.

2.1

Ass

ist v

olun

teer

s.

Ann

ual a

ssis

tanc

e gi

ven.

All

was

te

colle

cted

with

in 9

6 hr

s of

the

even

t A

chie

ved.

3. S

ervi

ce th

e C

omm

unity

- O

pen

ever

y da

y ex

cept

Goo

d Fr

iday

& C

hris

tmas

Day

Ach

ieve

d.

2007

/200

8 A

nnua

l Rep

ort

Pag

e 65

Infr

astr

uctu

re S

ervi

ces -

Sew

erag

e

St

rate

gic

Obj

ectiv

e:

A n

etw

ork

of to

wns

, vill

ages

and

rura

l loc

aliti

es c

onne

cted

by

wel

l mai

ntai

ned

publ

ic a

nd p

rivat

e in

fras

truc

ture

, whi

ch s

uppo

rts

the

soci

al a

nd e

cono

mic

de

velo

pmen

t of t

he C

ity

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1.1

Sew

age

Trea

tmen

t Pla

nts

and

maj

or

pum

p st

atio

ns a

larm

s re

spon

ded.

R

espo

nd to

ala

rms

with

in 1

hou

r. A

chie

ved.

1.

To

pro

vide

and

mai

ntai

n a

high

qua

lity

sew

age

treat

men

t ser

vice

to th

e co

mm

unity

. 1.

2 M

inor

pum

p st

atio

ns a

larm

s re

spon

ded.

R

espo

nd to

ala

rms

with

in 4

hou

rs.

Ach

ieve

d.

1.3

Sew

er c

hoke

resp

onse

. R

espo

nd to

not

ifica

tion

with

in 2

ho

urs.

A

chie

ved.

1.4

Lice

nce

cond

ition

s m

et.

No

brea

ches

to

EP

A li

cens

e co

nditi

ons.

95

% c

ompl

ianc

e - B

reac

hes

in F

aeca

l Col

iform

s 90

%ile

, A

mm

onia

- N

90%

for S

WS

TP a

nd O

ils &

Gre

ases

10

0%ile

MH

STP

2.

To p

rovi

de a

nd m

aint

ain

a hi

gh q

ualit

y tra

de w

aste

se

rvic

e to

the

com

mun

ity.

2.1

Mon

itor t

rade

was

te.

Kee

p da

taba

se u

pdat

ed.

Ach

ieve

d.

Pag

e 66

20

07/2

008

Ann

ual R

epor

t

Sup

port

Ser

vice

s

Sup

port

Ser

vice

s - C

ompu

ter S

ervi

ces

Stra

tegi

c O

bjec

tive:

A

net

wor

k of

tow

ns, v

illag

es a

nd ru

ral l

ocal

ities

con

nect

ed b

y w

ell-m

aint

aine

d pu

blic

and

priv

ate

infr

astr

uctu

re, w

hich

sup

port

s th

e so

cial

and

eco

nom

ic

deve

lopm

ent o

f the

City

.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1.1

Mee

t with

IT C

omm

ittee

, web

co

mm

ittee

, sys

tem

cus

todi

ans

&

sub

com

mitt

ees.

Mee

t a m

inim

um o

f 3 ti

mes

per

yea

r.E

xcee

ded

the

targ

et fo

r the

yea

r with

12

mee

tings

.

98%

Sys

tem

up

time

for n

etw

ork,

em

ail &

inte

rnet

sys

tem

.M

et ta

rget

for t

he w

hole

yea

r.

Rev

iew

ann

ually

IT P

olic

ies

that

af

fect

use

rs.

Met

targ

et fo

r the

who

le y

ear a

nd d

evel

oped

new

OM

S fo

r S

ecur

ity, e

mai

l usa

ge a

nd In

tern

et u

sage

1.2

Man

age

the

syst

em.

Agr

eed

leas

es re

plac

ed w

ithin

two

mon

ths

of e

xpiry

dat

e.M

et ta

rget

for t

he y

ear

1 To

pro

vide

acc

ess

to

Info

rmat

ion

Ser

vice

s an

d Te

chno

logy

to m

eet c

orpo

rate

ob

ject

ives

.

1.3

Acc

ess

to a

pplic

atio

n su

ppor

t and

an

IT H

elpd

esk.

100%

acc

ess

from

8am

to 5

.30p

m.

Met

targ

et e

ach

wor

k da

y of

the

year

.

2007

/200

8 A

nnua

l Rep

ort

Pag

e 67

Sup

port

Ser

vice

s - R

ecor

ds

Stra

tegi

c O

bjec

tive:

Inve

stig

atin

g an

d Pl

anni

ng th

e C

ity's

futu

re in

con

sulta

tion

with

our

com

mun

ity, a

nd c

o-or

dina

ting

hum

an a

nd fi

nanc

ial r

esou

rces

to a

chie

ve th

is fu

ture

.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1.1

Reg

istra

tion

of d

aily

inw

ards

pap

er

corr

espo

nden

ce.

90%

with

in 8

bus

ines

s ho

urs,

100

%

with

in 1

2 bu

sine

ss h

ours

M

et ta

rget

ove

r the

yea

r

1.2

Reg

iste

r inw

ard

faxe

s an

d cu

stom

er

emai

ls.

With

in 1

wor

king

hou

r of r

ecei

pt

Met

targ

et o

ver t

he y

ear

1.3

Cre

atio

n of

New

Dat

awor

ks

cust

omer

nam

es in

the

Cen

tral

Nam

es D

atab

ase.

No

mor

e th

an 2

00 n

ew c

usto

mer

na

mes

out

stan

ding

at e

nd o

f mon

th

Met

the

targ

et o

ver t

he y

ear a

nd it

get

s su

bsta

ntia

lly

exce

eded

now

.

1. T

o pr

ovid

e a

Rec

ords

and

D

ocum

ent M

anag

emen

t st

orag

e, in

quiry

, dis

posa

l and

cu

stom

er s

ervi

ce fa

cilit

y.

1.4

Pos

tage

of o

utw

ards

co

rres

pond

ence

via

Aus

tralia

Pos

t. M

ail p

oste

d by

4.3

0pm

M

et ta

rget

ove

r the

yea

r

Pag

e 68

20

07/2

008

Ann

ual R

epor

t

Sup

port

Ser

vice

s - C

ultu

ral P

reci

nct -

Lib

rary

Stra

tegi

c O

bjec

tive:

A

n in

form

ed c

omm

unity

wor

king

toge

ther

thro

ugh

stro

ng lo

cal a

nd re

gion

al c

onne

ctio

ns.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

5% in

crea

se in

libr

ary

visi

tors

21

1,71

8 pe

ople

vis

ited

both

libr

arie

s du

ring

Jul 0

7-Ju

n 08

- a

1.2%

dec

reas

e fro

m J

ul 0

6-Ju

n 07

(214

,309

), T

he

natu

re o

f Lib

rary

use

rs h

as c

hang

ed s

uch

that

they

are

m

ore

activ

e an

d ha

ve h

ighe

r and

ofte

n ve

ry s

peci

fic

expe

ctat

ions

of s

taff,

col

lect

ions

and

ser

vice

s, a

nd v

isits

ar

e of

ten

of lo

nger

dur

atio

n du

e to

the

enha

nced

pub

lic

spac

e.

1.

Pro

vide

a fr

ee a

nd

acce

ssib

le p

ublic

libr

ary

serv

ice

to th

e pe

ople

of t

he

City

of t

he H

awke

sbur

y as

w

ell a

s th

e w

ider

com

mun

ity 1.

1 Pr

omot

e us

e of

the

libra

ry

5% in

crea

se in

new

libr

ary

mem

bers

hips

3,

246

new

mem

bers

hips

dur

ing

Jul 0

7-Ju

n 08

; 98

few

er

than

dur

ing

Jul 0

6-Ju

n 07

(3,3

44).

The

tota

l mem

bers

hip

is 2

9,75

5 w

hich

is a

ppro

xim

atel

y 50

% o

f the

Haw

kesb

ury

popu

latio

n, w

hich

is ju

st a

bove

the

base

line

sugg

este

d by

th

e S

tate

Lib

rary

of N

SW

. 5%

incr

ease

in c

ompu

ter u

se

38,5

59 c

ompu

ter b

ooki

ngs

reco

rded

for b

oth

libra

ries

durin

g Ju

l 07-

Jun

08. A

.12%

incr

ease

from

Jul

06-

Jun

07

(38,

512)

. May

indi

cate

a p

late

auin

g tre

nd a

fter e

xpon

entia

l in

crea

se o

ver t

he p

revi

ous

thre

e ye

ars

due

to in

crea

sed

spac

e an

d av

aila

ble

PC

s. T

wo

new

PC

s ha

ve b

een

intro

duce

d in

to th

e Te

chno

logy

room

dur

ing

this

yea

r, br

ingi

ng th

e to

tal t

o 14

. Pat

rons

acc

rued

910

hou

rs o

n th

e A

nces

try d

atab

ase

durin

g Ju

n 07

-Jul

08

a 27

% in

crea

se

from

Jun

06-

Jul 0

7 (7

16 h

ours

).

2.

Enc

oura

ge c

omm

unity

pa

rtici

patio

n in

life

long

le

arni

ng

2.1

Enh

ance

acc

ess

to in

form

atio

n an

d le

arni

ng to

ols

5% in

crea

se in

inqu

iries

5,

679

enqu

iries

for J

ul 0

7-Ju

n 08

whi

ch is

a 2

0.6%

in

crea

se o

n Ju

l-Jun

07

figur

es.

The

trend

is th

at e

nqui

ries

are

of g

reat

er c

ompl

exity

and

requ

iring

mor

e st

aff t

ime.

2007

/200

8 A

nnua

l Rep

ort

Pag

e 69

Sup

port

Ser

vice

s - C

ultu

ral P

reci

nct -

Lib

rary

Stra

tegi

c O

bjec

tive:

A

n in

form

ed c

omm

unity

wor

king

toge

ther

thro

ugh

stro

ng lo

cal a

nd re

gion

al c

onne

ctio

ns.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

3.1

Incr

ease

inte

grat

ion

of li

brar

y an

d ga

llery

pro

gram

s 5%

incr

ease

in in

tegr

ated

pro

gram

s In

tegr

ated

sch

ool v

isits

in th

e lib

rary

, gal

lery

and

mus

eum

fo

r K-6

sch

ools

. Vol

unte

er C

o-or

dina

tor i

nitia

ted

train

ing

and

asso

ciat

ed p

lann

ing.

The

re w

as a

12.

44%

incr

ease

in

Sto

rytim

e (2

595)

and

40%

incr

ease

in a

ttend

ance

at t

he

Haw

kesb

ury

Fam

ily H

isto

ry G

roup

mee

tings

(460

). O

vera

ll Ju

n 07

-Jul

08

activ

ities

for l

ibra

ry to

talle

d 47

68 w

hich

is a

9.

20%

incr

ease

from

06-

07 p

erio

d (4

366)

3.

Effe

ctiv

ely

and

effic

ient

ly

man

age

cultu

ral s

ervi

ces

and

prom

ote

com

mun

ity u

se

of th

e C

ultu

ral P

reci

nct

3.2

Pro

mot

e co

mm

unity

's u

se o

f co

mm

unity

room

s lo

cate

d in

D

eeru

bbin

Cen

tre

5% in

crea

se in

num

ber o

f hou

rs

com

mun

ity ro

oms

are

used

4,

530

hour

s of

usa

ge re

cord

ed fo

r Com

mun

ity R

oom

s fo

r Ju

l 07-

Jun

08 w

hich

is a

10%

incr

ease

on

Jul 0

6-Ju

n 07

fig

ures

.

Pag

e 70

20

07/2

008

Ann

ual R

epor

t

Sup

port

Ser

vice

s - F

inan

cial

Pla

nnin

g

Stra

tegi

c O

bjec

tive:

Inve

stig

atin

g an

d Pl

anni

ng th

e C

ity's

futu

re in

con

sulta

tion

with

our

com

mun

ity, a

nd c

o-or

dina

ting

hum

an a

nd fi

nanc

ial r

esou

rces

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1.1

To e

nsur

e a

plan

ned

appr

oach

to

Cou

ncil

prog

ram

min

g.

Man

agem

ent P

lan

adop

ted

by J

une

Ach

ieve

d fo

r 200

7/08

.

Qua

rterly

Rev

iew

s co

mpl

eted

with

in

60 d

ays

of e

nd o

f qua

rter

Third

qua

rter t

arge

t ach

ieve

d, F

ourth

qua

rter o

n ta

rget

.

1.

Fina

ncia

l Pla

nnin

g - t

o m

anag

e ba

sed

on a

co

mpr

ehen

sive

fina

ncia

l st

rate

gy.

1.2

Ass

ess

the

effe

ctiv

e im

plem

enta

tion

of C

ounc

il's L

ong

Term

Fin

anci

al

Stra

tegy

.R

evie

w L

TFP

ann

ually

Ta

rget

ach

ieve

d.

Exe

cutiv

e re

ports

with

in 1

4 da

ys o

f E

OM

Targ

et a

chie

ved.

2.

1 E

nsur

e th

at fi

nanc

ial r

epor

ting

is

timel

y, a

ccur

ate

and

info

rmat

ive.

Man

ager

s R

epor

ts d

istri

bute

d w

ithin

5

days

EO

M

Targ

et a

chie

ved.

Car

ried

forw

ard

< 25

% fu

ndin

g N

ot o

n ta

rget

, car

ry fo

rwar

ds a

re >

25%

.

2.

Man

agem

ent R

epor

ting

- m

aint

ain

effe

ctiv

e an

d in

form

ativ

e in

tern

al

man

agem

ent r

epor

ting

to

mee

t cor

pora

te

requ

irem

ents

. 2.

2 A

sses

s th

e ab

ility

of C

ounc

il to

pr

oper

ly b

udge

t for

and

man

age

the

Res

ourc

es th

at a

re a

vaila

ble

to fu

lfil

its m

anag

emen

t pla

n.A

ctua

l Per

form

ance

vs

bud

get

fore

cast

s +/

- 5%

Ta

rget

ach

ieve

d.

Rev

iew

FS

P a

nnua

lly

Targ

et a

chie

ved.

3.

S

yste

ms

Man

agem

ent -

de

velo

p an

d m

aint

ain

the

acco

untin

g sy

stem

s

3.1

Ens

ure

the

inte

grity

of t

he fi

nanc

ial

syst

ems

Rev

iew

pro

ject

stra

tegy

mon

thly

Ta

rget

ach

ieve

d.

2007

/200

8 A

nnua

l Rep

ort

Pag

e 71

Sup

port

Ser

vice

s - A

ccou

ntin

g S

ervi

ces

Stra

tegi

c O

bjec

tive:

Inve

stig

atin

g an

d Pl

anni

ng th

e C

ity's

futu

re in

con

sulta

tion

with

our

com

mun

ity, a

nd c

o-or

dina

ting

hum

an a

nd fi

nanc

ial r

esou

rces

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1.

Acc

ount

s P

ayab

le -

To

ensu

re th

e pr

ompt

and

ac

cura

te p

aym

ent o

f C

ounc

il's C

redi

tors

.

1.1

Ass

ess

the

effe

ctiv

enes

s of

pay

men

t pr

oces

sing

of c

redi

tors

. 85

% in

voic

es p

aid

by d

ue d

ate

Targ

et a

chie

ved.

2.

Pay

roll

- To

ensu

re th

e

timel

y an

d ac

cura

te

proc

essi

ng o

f pay

roll.

2.1

Ass

ess

the

accu

racy

of p

ayro

ll pr

oces

sing

and

mee

t dea

dlin

es.

99%

acc

urac

y in

pay

roll

proc

essi

ng

Pro

gres

sing

to ta

rget

.

90%

deb

tors

acc

ount

s pa

id w

ithin

90

days

Not

on

targ

et, g

reat

er fo

cus

will

be

appl

ied

to th

is a

rea.

3.

D

ebto

rs -

To e

nsur

e th

e tim

ely

and

accu

rate

pr

oces

sing

of a

ccou

nts

rece

ivab

le.

3.1

Ass

ess

effe

ctiv

enes

s of

Deb

tor

acco

unts

set

tlem

ent.

Deb

tors

on

arra

ngem

ents

pai

d w

ithin

12

mon

ths

Not

on

targ

et, g

reat

er fo

cus

will

be

appl

ied

to th

is a

rea.

4.1

Ass

ess

the

accu

racy

and

tim

elin

ess

of S

94 R

egis

ter U

pdat

es.

S94

Reg

iste

r rec

onci

led

with

in 5

day

s E

OM

Targ

et a

chie

ved.

4.2

Ass

ess

the

adeq

uacy

of a

nd

stra

tegi

cally

man

age

Cou

ncil's

re

serv

es.

Rec

onci

liatio

n of

res

erve

s w

ithin

5

days

EO

M

Targ

et a

chie

ved.

BA

S &

Die

sel F

uel s

ubm

itted

with

in 5

da

ys E

OM

Ta

rget

ach

ieve

d.

FBT

subm

itted

by

due

date

Ta

rget

ach

ieve

d.

4.

Sta

tuto

ry C

ompl

ianc

e - T

o en

sure

Cou

ncil's

co

mpl

ianc

e w

ith e

xter

nal

regu

lato

ry a

nd ta

xatio

n le

gisl

atio

n.

4.3

Ass

ess

Cou

ncil's

com

plia

nce

with

ta

xatio

n an

d ot

her r

egul

ator

y le

gisl

atio

n.

AB

S &

DLG

retu

rns

subm

itted

by

due

date

Ta

rget

ach

ieve

d.

5.

Cas

h M

anag

emen

t - T

o en

sure

Cou

ncil

has

5.1

Ass

ess

the

effe

ctiv

enes

s of

Cou

ncil's

ca

sh fl

ow m

anag

emen

t. B

ank

Rec

onci

liatio

n w

ithin

5 d

ays

EO

MTa

rget

ach

ieve

d.

Pag

e 72

20

07/2

008

Ann

ual R

epor

t

Sup

port

Ser

vice

s - A

ccou

ntin

g S

ervi

ces

Stra

tegi

c O

bjec

tive:

Inve

stig

atin

g an

d Pl

anni

ng th

e C

ity's

futu

re in

con

sulta

tion

with

our

com

mun

ity, a

nd c

o-or

dina

ting

hum

an a

nd fi

nanc

ial r

esou

rces

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

suffi

cien

t cas

h re

sour

ces

to

mee

t fut

ure

com

mitm

ents

.

Unr

estri

cted

Cur

rent

Rat

io >

2.0

0 Ta

rget

ach

ieve

d.

6.1

Ens

ure

that

fina

ncia

l rep

ortin

g is

tim

ely

and

accu

rate

S

tatu

tory

fina

ncia

l rep

orts

sub

mitt

ed

by d

ue d

ate

Ach

ieve

d fo

r 200

6/07

, on

targ

et fo

r 200

7/08

.

6.2

Ens

ure

that

aud

it re

com

men

datio

ns

are

impl

emen

ted

in a

tim

ely

man

ner.

95%

aud

it re

com

men

datio

ns

impl

emen

ted

by d

ue d

ate.

P

rogr

essi

ng a

nd w

ill b

e on

targ

et b

y se

cond

qua

rter o

f ne

xt y

ear.

6.

Fina

ncia

l rep

ortin

g - T

o

prov

ide

stat

utor

y fin

anci

al

acco

unts

to s

take

hold

ers

in

com

plia

nce

with

the

legi

slat

ive

requ

irem

ents

6.

3 A

sses

s th

e ef

fect

iven

ess

of C

ounc

il’s

finan

cial

man

agem

ent p

ract

ices

&

polic

ies

and

com

plia

nce

with

pr

escr

ibed

legi

slat

ion

Unq

ualif

ied

Aud

it O

pini

on

Targ

et a

chie

ved.

2007

/200

8 A

nnua

l Rep

ort

Pag

e 73

Sup

port

Ser

vice

s - R

atin

g S

ervi

ces

Stra

tegi

c O

bjec

tive:

Inve

stig

atin

g an

d Pl

anni

ng th

e C

ity's

futu

re in

con

sulta

tion

with

our

com

mun

ity, a

nd c

o-or

dina

ting

hum

an a

nd fi

nanc

ial r

esou

rces

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1.1

Ass

ess

the

accu

racy

and

tim

elin

ess

of d

istri

butin

g ra

ting

notic

es.

Rat

e N

otic

es is

sued

by

due

date

with

95

% a

ccur

acy.

Targ

et a

chie

ved.

1.2

Ass

ess

the

turn

arou

nd ti

me

for

issu

ing

s603

cer

tific

ates

.Is

sued

with

in 3

Wor

king

Day

s.Ta

rget

ach

ieve

d.

1. R

atin

g S

ervi

ces

- To

ensu

re

the

accu

racy

of C

ounc

il's

com

pute

r bas

ed ra

ting

and

prop

erty

info

rmat

ion

syst

em

and

effic

ient

col

lect

ion

of ra

te

reve

nue.

1.3

Ass

ess

the

accu

racy

of C

ounc

il pr

oper

ty d

atab

ase.

Upd

ates

with

in 5

Wor

king

Day

s.Ta

rget

ach

ieve

d.

2. D

ebt R

ecov

ery

- To

min

imis

e C

ounc

il's e

xpos

ure

to

outs

tand

ing

debt

s th

roug

h ef

fect

ive

debt

reco

very

pr

oced

ures

.

2.1

Ass

ess

the

effe

ctiv

enes

s of

Cou

ncil's

co

llect

ion

proc

ess

for o

utst

andi

ng

rate

s.

Rat

e A

rrea

rs <

5.0

0%.

Not

on

targ

et. A

ctio

ns h

ave

com

men

ced

to im

prov

e th

is

area

.

3. C

ashi

ers

- To

ensu

re th

e ac

cura

te p

roce

ssin

g of

re

ceip

ts.

3.1

Ass

ess

the

effe

ctiv

enes

s an

d ac

cura

cy o

f Cou

ncil's

rece

iptin

g sy

stem

.

Ens

ure

cash

dis

crep

anci

es a

re le

ss

than

0.1

% o

f tot

al re

ceip

ts.

Targ

et a

chie

ved.

Pag

e 74

20

07/2

008

Ann

ual R

epor

t

Sup

port

Ser

vice

s - In

vest

men

t Deb

t Ser

vici

ng

Stra

tegi

c O

bjec

tive:

Inve

stig

atin

g an

d Pl

anni

ng th

e C

ity's

futu

re in

con

sulta

tion

with

our

com

mun

ity, a

nd c

o-or

dina

ting

hum

an a

nd fi

nanc

ial r

esou

rces

to a

chie

ve th

is fu

ture

.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1.1

Ass

ess

the

effe

ctiv

enes

s of

Cou

ncil’

s in

vest

men

t stra

tegi

es to

max

imis

e re

turn

s on

inve

stm

ent.

RO

I > 9

0 D

ay B

ank

Bill

Rat

e N

ot o

n ta

rget

, 200

7/08

retu

rns

are

affe

cted

by

the

shar

e m

arke

t vol

atili

ty re

sulti

ng in

low

er th

an b

ench

mar

k re

turn

s.

1. T

o en

sure

the

inve

stm

ent

stra

tegy

max

imis

es th

e re

turn

on

Cou

ncil’

s in

vest

men

t po

rtfol

io.

1.2

Ens

ure

that

Cou

ncil's

inve

stm

ent

stra

tegy

com

pare

s w

ith in

dust

ry

stan

dard

s.

Rev

iew

Inve

stm

ent P

olic

y an

nual

ly

Ach

ieve

d fo

r 200

7/08

.

2.1

Ens

ure

the

prom

pt a

nd a

ccur

ate

paym

ent o

f loa

n in

tere

st a

nd

rede

mpt

ion.

Pay

men

ts m

ade

by d

ue d

ate.

Ta

rget

ach

ieve

d.

2. T

o en

sure

the

appr

opria

te

utili

satio

n of

loan

faci

litie

s in

ac

cord

ance

with

pol

icy.

2.2

Ass

ess

the

abili

ty o

f Cou

ncil

capa

city

to

ser

vice

out

stan

ding

deb

t.D

ebt S

ervi

ce R

atio

< In

dust

ry

Ben

chm

ark

10%

Ta

rget

ach

ieve

d.

2007

/200

8 A

nnua

l Rep

ort

Pag

e 75

Sup

port

Ser

vice

s - C

orpo

rate

Ser

vice

s & G

over

nmen

t

Stra

tegi

cO

bjec

tive:

An

info

rmed

com

mun

ity w

orki

ng to

geth

er th

roug

h st

rong

loca

l and

regi

onal

con

nect

ions

.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1.1

App

licat

ions

ass

esse

d un

der S

ectio

n 12

of t

he L

ocal

Gov

ernm

ent A

ct

75%

of a

pplic

atio

ns in

itial

ly

resp

onde

d to

with

in 2

wor

king

day

s of

re

ceip

t of e

ach

appl

icat

ion.

Targ

et a

chie

ved

1.2.

App

licat

ions

ass

esse

d un

der

the

Free

dom

of I

nfor

mat

ion

Act

A

pplic

atio

ns c

ompl

eted

in a

ccor

danc

e w

ith s

tatu

tory

requ

irem

ents

. Ta

rget

ach

ieve

d

1. P

rovi

sion

of e

ffect

ive

and

effic

ient

cor

pora

te a

nd

gove

rnan

ce s

uppo

rt.

1.3

Dev

elop

men

t and

revi

ew o

f C

orpo

rate

Ser

vice

s an

d G

over

nanc

e po

licie

s.

Pol

icie

s ar

e im

plem

ente

d an

d re

view

ed in

acc

orda

nce

with

le

gisl

ativ

e re

quire

men

ts.

Targ

et a

chie

ved

Pag

e 76

20

07/2

008

Ann

ual R

epor

t

Sup

port

Ser

vice

s - W

ord

Proc

essi

ng

Stra

tegi

c O

bjec

tive:

Inve

stig

atin

g an

d Pl

anni

ng th

e C

ity's

futu

re in

con

sulta

tion

with

our

com

mun

ity, a

nd c

o-or

dina

ting

hum

an a

nd fi

nanc

ial r

esou

rces

to a

chie

ve th

is fu

ture

.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1.1

Com

pila

tion

of C

ounc

il B

usin

ess

Pap

ers.

Forw

arde

d to

Pub

lishi

ng M

anag

er b

y 12

noo

n on

the

Thur

sday

prio

r to

the

Mee

ting.

Targ

et a

chie

ved.

1.2

Com

pila

tion

of C

ounc

il M

eetin

g M

inut

es.

Dra

ft co

mpl

eted

and

dis

tribu

ted

to

Sen

ior S

taff

with

in 4

8 ho

urs

afte

r m

eetin

g.

Targ

et a

chie

ved.

1.3.

Dis

tribu

tion

of A

ctio

n Ite

ms

from

C

ounc

il M

eetin

g M

inut

es.

Dis

tribu

ted

to S

enio

r Sta

ff w

ithin

4

wor

king

hou

rs fr

om a

ppro

val o

f dra

ft m

inut

es.

Targ

et a

chie

ved.

1.4.

Dis

tribu

tion

of Q

uest

ions

With

out

Not

ice.

D

istri

bute

d to

Sen

ior S

taff

with

in 8

w

orki

ng h

ours

from

app

rova

l of d

raft

min

utes

.

Targ

et a

chie

ved.

1.5.

Cou

ncil

Bus

ines

s P

aper

s co

mpl

eted

fo

r pub

licat

ion

on C

ounc

il's w

ebsi

te.

Forw

arde

d to

IT p

rior t

o 12

noo

n on

th

e Fr

iday

bef

ore

the

mee

ting.

Ta

rget

ach

ieve

d - A

ny s

uppl

emen

tary

repo

rts a

re p

oste

d on

web

site

imm

edia

tely

afte

r bei

ng d

istri

bute

d to

C

ounc

illor

s.

1.6.

Pro

vide

wor

d pr

oces

sing

, sof

twar

e us

er a

nd h

elp

desk

sup

port.

R

eque

sts

for s

uppo

rt ar

e re

spon

ded

to w

ithin

1 w

orki

ng h

our.

Targ

et a

chie

ved

- Req

uest

s fo

r sup

port

are

resp

onde

d to

im

med

iate

ly.

1. C

ompi

le a

nd d

istri

bute

C

ounc

il M

eetin

g ag

enda

s,

min

utes

and

act

ion

item

s an

d pr

ovid

e an

effi

cien

t and

ef

fect

ive

typi

ng a

nd d

ocum

ent

pres

enta

tion

and

pro

cess

ing

syst

em fo

r Cou

ncil.

1.7.

Pre

para

tion

of w

ord

docu

men

ts.

Com

plet

ed a

nd re

turn

ed w

ithin

2

wor

king

day

s.

Targ

et a

chie

ved.

2007

/200

8 A

nnua

l Rep

ort

Pag

e 77

Sup

port

Ser

vice

s - S

uppl

y

Stra

tegi

c O

bjec

tive:

Inve

stig

atin

g an

d Pl

anni

ng th

e C

ity's

futu

re in

con

sulta

tion

with

our

com

mun

ity, a

nd c

o-or

dina

ting

hum

an a

nd fi

nanc

ial r

esou

rces

to a

chie

ve th

is fu

ture

.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1.

Mai

ntai

n a

man

agea

ble

inve

ntor

y st

ock

leve

l to

satis

fy C

ounc

il's

requ

irem

ents

and

cos

t.

1.1

Min

imal

inve

ntor

y in

vest

men

t and

in

vent

ory

loss

es.

95%

Inve

ntor

y A

ccur

acy

as re

porte

d in

sto

ck ta

kes

Ta

rget

ach

ieve

d.

2.1

Pro

cure

men

t stra

tegi

es a

re a

ligne

d w

ith C

orpo

rate

obj

ectiv

es.

100%

com

plia

nce

Ach

ieve

d.

2.2

Dev

elop

Pro

cure

men

t Gui

delin

es.

Dec

embe

r G

uide

lines

dra

fted

for c

onsi

dera

tion.

2.3

Trai

ning

and

sup

port

of P

urch

asin

g sy

stem

use

rs.

95%

com

pete

ncy

leve

l mai

ntai

ned

New

sta

ff tra

ined

whe

n re

quire

d.

2.4

Impl

emen

t cos

t effe

ctiv

e m

etho

ds o

f pr

ocur

emen

t for

low

cos

t ite

ms.

R

elat

ive

redu

ctio

n in

the

annu

al

purc

hase

cos

ts

Pur

chas

e ca

rd s

yste

m fu

lly im

plem

ente

d.

2.5

Res

pons

e to

Sup

ply

enqu

ires.

G

ener

al e

nqui

ries

with

in 2

4 ho

urs

Targ

et a

chie

ved.

2.

Man

age

the

proc

ess

of

acqu

iring

goo

ds, w

orks

and

se

rvic

es, s

pann

ing

the

who

le c

ycle

from

id

entif

icat

ion

of n

eeds

th

roug

h to

end

of a

ser

vice

s co

ntra

ct o

r the

end

of u

sefu

l lif

e of

an

asse

t. P

rovi

ding

m

easu

rabl

e be

nefit

s in

va

lue

for m

oney

obt

aine

d on

a

who

le o

f life

bas

is th

roug

h op

en a

nd e

ffect

ive

com

petit

ion.

2.6

Res

pons

e to

Quo

tatio

n re

ques

ts.

Quo

tatio

n re

ques

ts w

ithin

10

wor

king

da

ys- f

or n

on c

ompl

ex n

eeds

and

25

wor

king

day

s fo

r com

plex

nee

ds.

Targ

et a

chie

ved.

Pag

e 78

20

07/2

008

Ann

ual R

epor

t

Sup

port

Ser

vice

s - P

rope

rty

Deve

lopm

ent

Stra

tegi

c O

bjec

tive:

Inve

stig

atin

g an

d Pl

anni

ng th

e C

ity's

futu

re in

con

sulta

tion

with

our

com

mun

ity, a

nd c

o-or

dina

ting

hum

an a

nd fi

nanc

ial r

esou

rces

to a

chie

ve th

is fu

ture

.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1.1

Vac

anci

es fo

r lea

sed

prem

ises

in

Cou

ncil's

pro

perty

por

tfolio

.G

reat

er th

an 9

0% o

ccup

ancy

rate

s.

Targ

et a

chie

ved

1.2

Insp

ectio

ns o

f Cou

ncil's

leas

ed

resi

dent

ial p

rope

rties

.E

ach

resi

dent

ial p

rope

rty in

spec

ted

annu

ally

dur

ing

Oct

ober

to

Dec

embe

r.

Targ

et a

chie

ved

1.3

Insp

ectio

ns o

f Cou

ncil's

leas

ed

Com

mer

cial

/Ret

ail p

rope

rties

.E

ach

com

mer

cial

/reta

il pr

oper

ty

insp

ecte

d an

nual

ly d

urin

g Ja

nuar

y to

M

arch

.

Targ

et a

chie

ved

1.4

Con

sum

er P

rice

Inde

x re

view

s im

plem

ente

d fo

r the

rele

vant

leas

es.

100%

of C

PI r

evie

ws

impl

emen

ted

with

in 2

mon

ths

of re

view

dat

e.

Targ

et a

chie

ved

1.5

Pro

cess

leas

e op

tions

and

leas

e re

new

als.

100%

of t

enan

ts n

otifi

ed w

ithin

3 to

6

mon

ths

of te

rmin

atio

n da

tes.

Ta

rget

ach

ieve

d

1.6

Mon

itorin

g pa

ymen

ts o

f pro

perty

re

ntal

s fo

r lea

sed

prem

ises

in

Cou

ncils

pro

perty

por

tfolio

.

85%

or g

reat

er p

rope

rty re

ntal

s pa

id

whe

n du

e.

Targ

et a

chie

ved

1. C

o-or

dina

tion

and

man

agem

ent o

f Cou

ncil's

pr

oper

ty p

ortfo

lio in

clud

ing

the

acqu

isiti

on a

nd s

ale

of

prop

erty

, lea

sing

of p

rope

rty,

road

clo

sure

s an

d op

enin

gs.

1.7

Act

ioni

ng o

f Cou

ncil

reso

lutio

ns

rega

rdin

g pr

oper

ty s

ales

and

ac

quis

ition

s.

Initi

al a

ctio

n co

mm

ence

d w

ithin

5

wor

king

day

s of

app

rove

d C

ounc

il re

solu

tions

.

Targ

et a

chie

ved

2007

/200

8 A

nnua

l Rep

ort

Pag

e 79

Sup

port

Ser

vice

s - R

ecep

tion

Stra

tegi

c O

bjec

tive:

An

info

rmed

com

mun

ity w

orki

ng to

geth

er th

roug

h st

rong

loca

l and

regi

onal

con

nect

ions

.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1. P

rovi

sion

of a

n ef

ficie

nt

rece

ptio

n an

d te

leph

one

serv

ice

to C

ounc

illor

s,

Cou

ncil

staf

f and

the

publ

ic

and

to p

rom

ote

the

imag

e of

C

ounc

il as

bei

ng c

ourte

ous,

ef

ficie

nt a

nd e

ffect

ive.

1.1

The

rece

ptio

n de

sk is

sta

ffed

durin

g bu

sine

ss h

ours

.10

0% a

ttend

ed d

urin

g bu

sine

ss

hour

s.Ta

rget

Ach

ieve

d.

Pag

e 80

20

07/2

008

Ann

ual R

epor

t

Sup

port

Ser

vice

s - F

leet M

anag

emen

t

Stra

tegi

c O

bjec

tive:

A

n in

form

ed c

omm

unity

wor

king

toge

ther

thro

ugh

stro

ng lo

cal a

nd re

gion

al c

onne

ctio

ns.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

Veh

icle

s to

ach

ieve

min

imum

25,

000

klm

ann

ualis

ed.

Targ

et a

chie

ved.

Mon

thly

repo

rts c

ompl

eted

and

co

mm

unic

ated

.Ta

rget

ach

ieve

d.

Veh

icle

s to

be

mai

ntai

ned

in

acco

rdan

ce w

ith m

anuf

actu

rers

re

com

men

datio

ns.

Targ

et a

chie

ved.

All

vehi

cles

are

insp

ecte

d qu

arte

rly to

en

sure

mai

ntai

ned.

Targ

et a

chie

ved.

1. T

o m

anag

e C

ounc

il's fl

eet t

o m

eet c

orpo

rate

obj

ectiv

es1.

1 M

anag

ed in

acc

orda

nce

with

pol

icie

s an

d pr

oced

ures

.

Veh

icle

s ar

e re

plac

ed o

n tim

e an

d w

ithin

bud

get.

Targ

et a

chie

ved.

2007

/200

8 A

nnua

l Rep

ort

Pag

e 81

Sup

port

Ser

vice

s - C

ultu

ral P

reci

nct -

Gal

lery

Stra

tegi

c O

bjec

tive:

A

n in

form

ed c

omm

unity

wor

king

toge

ther

thro

ugh

stro

ng lo

cal a

nd re

gion

al c

onne

ctio

ns.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1. P

rovi

de fr

ee a

nd a

cces

sibl

e ex

hibi

tions

to th

e pe

ople

of

the

City

of t

he H

awke

sbur

y as

w

ell a

s th

e w

ider

com

mun

ity

1.1

Pro

vide

a p

rogr

am o

f exh

ibiti

ons

Sev

en e

xhib

ition

s pr

esen

ted,

with

up

to th

ree

of th

ese

cura

ted

in-

hous

e - p

er a

nnum

Exc

eede

d ta

rget

with

ele

ven

exhi

bitio

ns p

rese

nted

. A

dditi

onal

ly, B

lood

Line

s: A

rt an

d th

e H

orse

sho

wn

at

Alb

ury,

Tam

wor

th, M

usw

ellb

rook

and

Dub

bo R

egio

nal

galle

ries

as p

art o

f Vis

ions

Tou

r and

Jul

ie H

arris

Sur

vey

show

n at

Cof

fs H

arbo

ur R

egio

nal G

alle

ry

5% in

crea

se in

Gal

lery

vis

itors

89

36 v

isito

rs to

the

Gal

lery

dur

ing

July

- 07

- Ju

ne 0

8 w

hich

is 8

3.75

% o

f las

t yea

rs v

isito

rs.

How

ever

, whe

n fig

ures

from

tour

ing

exhi

bitio

ns B

lood

Line

s an

d Ju

lie

Har

ris S

urve

y ar

e ta

ken

into

acc

ount

ther

e is

a 5

0%

incr

ease

in v

isits

to e

xhib

ition

s th

at p

rofil

e th

e H

awke

sbur

y.

80%

sat

isfa

ctio

n ra

ting

from

vis

itors

Exc

eede

d ta

rget

. O

ver 9

7% v

isito

r sat

isfa

ctio

n as

re

porte

d in

Mus

eum

s &

Gal

lerie

s N

SW

aud

ienc

e su

rvey

. A

dive

rse

exhi

bitio

n pr

ogra

m ta

rget

s di

ffere

nt s

ectio

ns o

f the

co

mm

unity

to s

peci

fic e

xhib

ition

s

2. E

ncou

rage

com

mun

ity

parti

cipa

tion

in a

rts a

nd

cultu

re

2.1

Incr

ease

com

mun

ity p

artic

ipat

ion

in

arts

and

cul

ture

Com

mun

ity g

roup

s as

sist

ed to

st

age

24 c

ultu

ral a

ctiv

ities

at t

he

Dee

rubb

in C

entre

per

ann

um

Com

mun

ity g

roup

s as

sist

ed w

ith th

eir e

xhib

ition

pro

gram

s an

d ev

ents

in S

tan

Ste

vens

Stu

dio

and

Tebb

utt R

oom

O

pera

tion

Art:

Chi

ldre

n's

Art

for W

estm

ead

Hos

pita

l with

w

eek-

long

chi

ldre

n's

wor

ksho

ps, T

AFE

teac

hers

ex

hibi

tion,

MTA

S, F

OH

AC

and

oth

er lo

cal a

rt gr

oups

, W

AR

ES

ant

ique

s ro

adsh

ow.

Pro

fess

iona

l adv

ice

and

supp

ort o

ffere

d.

3. E

ffect

ivel

y an

d ef

ficie

ntly

m

anag

e cu

ltura

l ser

vice

s an

d pr

omot

e co

mm

unity

use

of

3.1

Incr

ease

inte

grat

ion

of li

brar

y, g

alle

ry

and

mus

eum

pro

gram

s 3.

2 P

rom

ote

com

mun

ity's

use

of t

he

5% in

crea

se in

Cul

tura

l Ser

vice

s in

tegr

ated

pro

gram

s In

tegr

ated

sch

ool v

isits

in th

e lib

rary

, gal

lery

and

mus

eum

fo

r K-6

sch

ools

, Vol

unte

er C

oord

inat

or in

itiat

ed tr

aini

ng

and

asso

ciat

ed p

lann

ing.

Pag

e 82

20

07/2

008

Ann

ual R

epor

t

Sup

port

Ser

vice

s - C

ultu

ral P

reci

nct -

Gal

lery

Stra

tegi

c O

bjec

tive:

A

n in

form

ed c

omm

unity

wor

king

toge

ther

thro

ugh

stro

ng lo

cal a

nd re

gion

al c

onne

ctio

ns.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

the

Cul

tura

l Pre

cinc

tC

ultu

ral P

reci

nct

16 w

orks

hops

or a

udie

nce

deve

lopm

ent a

ctiv

ities

pre

sent

ed

per a

nnum

Exc

eede

d ta

rget

. Dur

ing

this

per

iond

, TA

FE le

ctur

e se

ries,

TA

FE h

orse

stu

dies

gro

up, G

EM

S m

orni

ng te

as a

nd

Chr

istm

as p

artie

s, 9

exh

ibiti

on o

peni

ng e

vent

s, o

ver 2

0 ar

tists

and

cur

ator

talk

s, li

fe d

raw

ing

and

adul

t-tai

lore

d w

orks

hops

, 9 s

choo

l vis

its a

nd 5

sch

ool h

olid

ay

wor

ksho

ps p

rese

nted

.

2007

/200

8 A

nnua

l Rep

ort

Pag

e 83

Sup

port

Ser

vice

s - L

egal

Ser

vice

s

Stra

tegi

c O

bjec

tive:

A

net

wor

k of

tow

ns, v

illag

es a

nd ru

ral l

ocal

ities

con

nect

ed b

y w

ell-m

aint

aine

d pu

blic

and

priv

ate

infr

astr

uctu

re, w

hich

sup

port

s th

e so

cial

and

eco

nom

ic

deve

lopm

ent o

f the

City

.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1.1

Tim

ely

advi

ce o

n co

rpor

ate

and

divi

sion

al m

atte

rs.

Ser

vice

leve

ls m

onito

red

Qua

rterly

N

ot fo

rmal

ly c

ompl

eted

how

ever

, leg

al a

dvic

e ha

s be

en

prov

ided

in a

tim

ely

man

ner.

1. S

uppo

rt so

und

corp

orat

e go

vern

ance

.

1.2

Effe

ctiv

e pr

ojec

t man

agem

ent.

Mon

thly

Mon

itorin

g of

out

stan

ding

m

atte

rs

Mon

itore

d m

onth

ly b

y M

AN

EX

Pag

e 84

20

07/2

008

Ann

ual R

epor

t

Sup

port

Ser

vice

s - P

rintin

g &

Sig

n W

ritin

g

Stra

tegi

c O

bjec

tive:

An

info

rmed

com

mun

ity w

orki

ng to

geth

er th

roug

h st

rong

loca

l and

regi

onal

con

nect

ions

.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

Cou

ncill

ors

-com

plet

ed b

y 4:

00pm

on

the

Thur

sday

prio

r to

the

mee

ting.

Ta

rget

s m

et

1.1

Acc

urat

e an

d tim

ely

prin

ting

and

bind

ing

of C

ounc

il B

usin

ess

Pap

ers.

Oth

ers-

com

plet

ed b

y 12

noo

n on

the

Frid

ay p

rior t

o m

eetin

g.

Targ

ets

met

1.2

Pro

vide

tim

ely

quot

es to

ext

erna

l or

gani

satio

ns fo

r sm

all p

rint j

obs.

Quo

tatio

ns p

rovi

ded

with

in 2

wor

king

da

ys o

f req

uest

. A

ll qu

otes

pro

vide

d as

requ

este

d

1.3

Acc

epta

nce

of c

ompe

titiv

e qu

otes

pr

ovid

ed to

ext

erna

l cus

tom

ers.

Acc

epta

nce

of 8

0% o

f quo

tes

prov

ided

. A

ccep

tanc

e ra

te o

ver 9

0%

1.4

Pre

para

tion

of e

mer

genc

y si

gnag

e fo

r ro

ad c

losu

res,

div

ersi

ons

and

the

like.

Pro

vide

d w

ithin

1 w

orki

ng d

ay f

rom

re

ques

t. 10

0% c

ompl

eted

1.5

Pro

vide

prin

ting

and

sign

writ

ing

serv

ices

to m

eet t

he re

quire

men

ts o

f C

ounc

il an

d ex

tern

al c

usto

mer

s.

90%

of w

orks

com

plet

ed w

ithin

ag

reed

tim

efra

mes

. Ta

rget

s m

et 1

00%

1.

Pro

visi

on o

f a q

ualit

y an

d ef

ficie

nt p

rintin

g an

d si

gn

writ

ing

serv

ices

for

Cou

ncill

ors,

Cou

ncil

staf

f, th

e pu

blic

and

ext

erna

l cu

stom

ers.

1.6

Reg

ular

cle

anin

g, m

aint

enan

ce a

nd

test

ing

of P

rint R

oom

mac

hine

ry.

Eac

h ite

m o

f mac

hine

ry c

lean

ed a

nd

test

ed m

onth

ly a

nd m

aint

aine

d as

re

quire

d by

the

rele

vant

mai

nten

ance

sc

hedu

les.

Atta

ined

targ

et

2007

/200

8 A

nnua

l Rep

ort

Pag

e 85

Sup

port

Ser

vice

s - M

useu

m

Stra

tegi

c O

bjec

tive:

A

n in

form

ed c

omm

unity

wor

king

toge

ther

thro

ugh

stro

ng lo

cal a

nd re

gion

al c

onne

ctio

ns.

Serv

ice

Stat

emen

ts

Key

Per

form

ance

Indi

cato

rs

Targ

et

Prog

ress

at 3

0 Ju

ne 2

008

1.

Pro

vide

acc

essi

ble

exhi

bitio

ns to

the

peop

le o

f th

e C

ity o

f the

Haw

kesb

ury

as w

ell a

s th

e w

ider

co

mm

unity

1.1

Per

man

ent m

useu

m e

xhib

ition

that

de

liver

s on

the

river

/land

/peo

ple

them

atic

stru

ctur

e is

dev

elop

ed a

nd

inst

alle

d

Per

man

ent m

useu

m e

xhib

ition

is

open

ed in

Mar

ch 2

008

Targ

et m

et.

Offi

cial

ope

ning

of

mus

eum

bui

ldin

g he

ld 9

Fe

brua

ry 2

008.

Offi

cial

ope

ning

of

sem

i-per

man

ent

and

tem

pora

ry e

xhib

ition

s 18

May

200

8.

2.

Enc

oura

ge c

omm

unity

pa

rtici

patio

n in

his

tory

and

he

ritag

e

2.1

Incr

ease

com

mun

ity p

artic

ipat

ion

in

hist

ory

and

herit

age

60 m

useu

m v

olun

teer

s ar

e re

crui

ted,

trai

ned

and

invo

lved

in

deliv

erin

g hi

stor

y an

d he

ritag

e se

rvic

es fr

om th

e m

useu

m

Targ

et m

et. 6

0 ac

tive

volu

ntee

rs h

ave

been

rec

ruite

d an

d tra

ined

and

are

del

iver

ing

hist

ory

and

herit

age

serv

ices

at

the

Mus

eum

. V

olun

teer

s ha

ve p

artic

ipat

ed i

n co

llect

ions

co

nser

vatio

n an

d si

gnifi

canc

e as

sess

men

t w

orks

hops

as

wel

l as

a l

earn

ing

excu

rsio

ns t

o ot

her

mus

eum

s. T

hey

assi

sted

in p

rom

otin

g th

e m

useu

m a

t the

Haw

kesb

ury

Show

. 3.

P

rovi

de h

igh

qual

ity h

erita

ge

prog

ram

s th

at c

ontri

bute

to

cultu

ral t

ouris

m in

the

Haw

kesb

ury

3.1

Dev

elop

and

pro

mot

e he

ritag

e pr

ogra

ms

that

targ

et a

udie

nces

ou

tsid

e th

e LG

A

1 he

ritag

e ac

tivity

per

qua

rter i

s ta

rget

ed to

attr

act v

isito

rs in

to th

e C

ity o

f the

Haw

kesb

ury

Targ

et m

et. 1

70 p

eopl

e at

tend

ed o

n th

e m

useu

m b

uild

ing

open

ing

day.

NS

W G

over

nor

Mar

ie B

ashi

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Section 428 (2) (c) State of the Environment Report As a requirement of the Local Government Act 1993, Councils must submit an annual State of the Environment (SOE) Report within five months of the completion of the financial year. A comprehensive report is to be prepared every four years (within 12 months of the local government elections) and supplementary update reports are to be produced in the intervening years. The SOE Report is a monitoring and reporting tool that can be used to assist local government to make environmentally related decisions and recommendations. The report also provides yearly data and assessment of the progress of particular actions or outcomes.

This SOE Update Report is the third in a new format being pioneered by Hawkesbury City Council that seeks to present key information in a simple yet informative way. The Report is divided into two primary sections to separate Council’s environmental outcomes from those of the wider local government area (LGA). Each section then describes the state of the environment under a number of specific categories, or themes. Each of these themes are presented in simple, one-page Footprint Reports that comprise five main components:

�� Details of how performance is measured. �� A rating for performance of the LGA or Council on that issue. �� Quantified representation of the LGA’s or Council’s performance outcomes. �� A summary of the pressures facing the LGA or Council regarding the issue. �� A summary of Council’s response to these pressures.

The report is heavily based on quantifiable performance data, which is drawn from environmental performance data collected and managed by Council. This data is maintained in as current a format as possible, and will be available to the public from mid 2009 when Council launches its Live Environmental Footprint Portal. The portal will contain all key outcomes data contained in this SOE Update Report, as well as links to a mass of secondary or supporting data. Much of the data in the Portal will be ‘live’; that is, viewers will be able to see up to the minute performance for a range of issues.

Additionally, Hawkesbury City Council was awarded an Urban Sustainability Seed Funding grant of $20,000 from the NSW Environmental Trust. Council used these funds to engage the Institute for Sustainable Futures- University of Technology Sydney (ISF), to assist with the preparation of a sustainability planning strategy.

The general aims of the project were to:

�� Assess the current situation with regard to sustainability planning – including the identification of any gaps in Council’s approach to addressing sustainability.

�� Identify opportunities to integrate sustainability into Council’s governance framework and planning processes.

�� Embed the community’s vision into council’s approach to sustainability. �� Increase the understanding of and commitment to sustainability (as a holistic framework with

environmental, social and economic dimensions) among Council staff and Councillors. �� Developing a strategic approach to sustainability, to guide and inform Council planning processes

over the longer term.

To meet these general aims, ISF worked both independently and in collaboration with Council’s City Planning Strategic Team to assess the current situation of Hawkesbury City Council, and to understand the sustainability challenges and opportunities that it faces.

Council staff requested that the final report have a targeted set of recommended strategies, for City Planning to implement (or influence other sections of council to implement), and that these recommendations reflect the priority issues identified by staff, be based on best practice, and provide practical suggestions for ‘how to do this’, including referencing existing models or examples from other Councils.In Summary the report contains:

1. A series of sustainability principles. These are based on leading-edge thinking about sustainability, and can be used to guide the high-level strategic approach to sustainability at


Council. They should also function as a ‘check’ on planning and decision-making – in other words, when considering various options for action it is relevant to assess which option will most effectively implement these principles.

2. A number of sustainability objectives for Council to work towards.

3. Suggested strategic directions for Council. With reference to the sustainability principles and to the particular challenges and opportunities facing Council, a series of suggested directions is provided, that demonstrate a variety of approaches that Council might take in working towards the sustainability objectives.

4. A range of implementation examples. These are specific actions that could be taken under each of the strategic directions.

The preparation of a detailed Sustainability Strategy will require a significant amount of staff and monetary resources. The extent of resources required will depend on the form and focus that Council may wish to pursue. Currently there is no specific budget allocation for the preparation of a Hawkesbury City Council Sustainability Strategy. It is considered that the subject report is adequate to assist, in the short term, with the incorporation of sustainability principles into documents currently being reviewed or prepared.

It is not proposed to undertake the preparation of a full Sustainability Strategy for Council at the moment as this may be a significant cost, depending on the detail required. It is considered that the current report contains sufficient detail for Council to commence the implementation of sustainability principles into strategic planning. There may be some scope for further grant funding from the Department of Conservation and Climate Change or the NSW Environmental Trust. However, to qualify for this Council would be required to demonstrate a commitment to the incorporation of sustainability principles, and their implementation, into all of Council's planning and operations.

The final Report "Sustainability Planning for Hawkesbury City Council” was endorsed by Council at its meeting dated 8 May 2008, as a guide to inform Council's planning and strategy review.

Section 428 (2) (d) Condition of Public Works

Public Buildings Report on the condition of public buildings as at 30 June 2008.

Council has 276 buildings including bus shelters, amenities buildings, community shops, children's centres, emergency service buildings, community centres, swimming centres, sports centres, single and multi-storey buildings. These buildings are distributed between the budget components shown below:

Budget Components Number

Administration 2 Community Services and Education 20 Economic Activities 37 Housing and Community Amenities 33 Public Order and Safety 27Recreation and Culture 123 Sewer 2 Transport and Communication 32

Total Buildings 276


The estimate for the amount of money required to bring the buildings up to a satisfactory standard over all budget components, including construction and maintenance is $6,245,910.

Community Buildings In 2007/2008 a sum of $312,636.00 was spent on maintenance exclusive of overheads.

Administration Building In 2007/2008 a sum of $143,240.00 was spent on maintenance exclusive of overheads.


Public Roads 1. Sealed

There are currently 723.1 kms of sealed roads for which the Council is the responsible authority. This includes both urban (220.95 kms) and non urban (502.15 kms) roads.

The SMEC (Newcastle Road Inventory and Pavement Management System) produced by the Snowy Mountains Engineering Corporation has been implemented by Council.

All sealed roads have been rated according to SMEC criteria and the pie chart shown below clearly identifies the condition of the road network. It can be seen that 4% of the sealed road network is within the range of failed to poor condition.

The estimated cost to bring these roads to a satisfactory standard is $58 million. However, it is possible to extend the life of a percentage of these roads by the provision of a bitumen reseal. The annual expenses of maintaining the works at that standard is:

��Reseal approximately 10% of roads each year = $1,450,000 ��Reconstruct 5% of roads each year = $11,900,000

Note: Reseals are based on a bitumen seal life of 10 years and pavement life of 20 years. The maintenance/rehabilitation expenditure for 2007/2008 for sealed roads was $1,400,000.

Hawkesbury City CouncilSealed Road Network

SMEC PCI Pavement Condition Reportfor the Year Ending 2007

Very Poor1%

Poor3%

Satisfactory15%

Good61%

Very Good20%

Failed<1%


2. Unsealed

There are approximately 306.91 kms of formed and gravel roads (local and regional). To keep gravel roads at a satisfactory performance level it is necessary to apply a gravel re-sheet to these roads approximately every three years. The expenditure required to bring the gravel roads up to a satisfactory standard is $2.6 million.

The estimated annual expense required to maintain the gravel roads at a satisfactory level, including gravel re-sheeting one third of the gravel roads (102.3 km) every year, plus normal maintenance of the whole gravel system on an ongoing basis i.e. (306.91 km) $1.8 million + $1.08 = $2.88 million. Maintenance expenditure for 2007/2008 for gravel roads was $1.03 million.

DrainageEnvironmental Management Stormwater

The Environmental Stormwater Management Program ceased in 2007/2008 as resolved by Council. Its primary objective was to reduce water pollution from stormwater runoff.

The adopted Storm Water Program will see the existing Gross Pollutant Traps kept in operation and maintained to continue to reduce pollution from entering waterways. The available budget for 2007/2008 was $266,605.

The condition of the system varies from fair to very good. The estimated cost to bring the system to a satisfactory standard i.e: pipe 50% of remaining open channels is $2.3 million.

The estimated cost of maintaining the drainage system at a satisfactory standard is $220,000 per annum.

Maintenance expenditure on drainage during 2007/2008 was $54,238.

BridgesThere are currently 46 concrete/steel bridges and 24 timber bridges throughout the City, varying in age and condition.

Council has adopted a bridge replacement priority schedule to replace the timber bridges, with an estimated replacement value of $19.6 million. The estimated expenses of maintaining the bridges at a satisfactory level is $220,000 per annum.

The maintenance expenditure on bridges in 2007/2008 was $124,612.


Windsor Sewerage Scheme Maintenance of the Windsor Sewerage Scheme incorporates works carried out in three areas of operation as follows:

1. Treatment plants 2. Pump stations and rising mains 3. Reticulation/carrier mains

1. Treatment Plants

McGraths Hill Sewerage Treatment Plant

The current plant has design capacity to serve around 9,500 people. Minor upgrading of the plant is carried out annually with the present condition of the plant considered to be good.

In 2007/2008 a sum of $265,998 was spent on maintenance exclusive of overheads, power costs and effluent testing.

It is programmed for this sum to be varied as required to maintain the plant to a good standard.

South Windsor Sewerage Treatment Plant

The treatment plant has capacity to service 37,500 people.

In 2007/2008 a sum of $700,751 was spent on maintenance at the plant exclusive of overheads, power costs and effluent testing.

2. Pump Stations and Rising Mains

The catchment is serviced by 19 major and 4 minor pump stations, which are all generally in good condition relative to their age. All stations operate with one duty and one standby pump, with the exception of 5 of the more recent stations which have been constructed with 2 standby pumps, including one station with backup power supply.

In 2007/2008 a sum of $244,259 was spent on maintenance of the stations exclusive of overheads and power costs.

Council has undertaken an upgrade program modifying six major pump station electrical switchboards with SCADA alarm system. The remainder of pump stations are programmed to be upgraded with a new pump station SCADA monitoring and remote control system within the next 12 months.

The condition of the rising mains is generally good except for rising main "M" as it is considered slightly over design capacity with the continual increase in development within the catchment.

Two major upgrades were completed to Pump Stations in 2007/2008 year. Pump Station "G" now has increased storage capacity and Pump Station "P" now has 4 new "N" class pumps, new generator and the kiosk has been relocated to make way for improvement to access to the stations.


3. Reticulation/Carrier Mains

There exists in excess of 145km of reticulation/carrier mains throughout the catchments.

Recent close circuit television (CCTV) surveys in limited areas have revealed mains are generally in good condition, considering their age. Where inadequacies have been identified, the mains have been prioritised for rehabilitation and re-line works are carried out as required.

In an endeavour to ensure that the sewer reticulation system remains operational at all times, a system of backup safety measures have been introduced on an ongoing basis.

In 2007/2008 a sum of $152,486 was spent on general maintenance.


Section 428 (2) (e)Summary of Legal Proceedings

ProjectNo. Project Name Cost Status

Byrnes and Cunliffe - Mitchell Drive & Spinks Road $9,210 Land and Environment Court proceedings -

Discontinued.

Johnson Property Group -Pitt Town Development $49,755

Land and Environment Court proceedings - carrying out development without consent - Ongoing.

Saliba-Orange Spot $12,899 Land and Environment Court proceedings - Court Orders issued in Council's favour. Awaiting Cost Assessment - Completed.

Sammut - Old Stock Route Road $1,883 Land and Environment Court proceeding.

VIS - Green's Road Lower Portland $47,751 Land and Environment Court proceeding - Appeal.

Tinda - Singleton Road Colo Heights $2,760 Land and Environment Court proceedings - Court Orders issued.

Bellbay - Jordan Ave, Glossodia $74,861 Land and Environment Court proceedings - Appeal against refusal of development application - Appeal upheld.

Jarvie - Bells Line of Road $3,796 Land and Environment Court proceedings - Applicant bankrupt.

Bruyan ($13,710) Land and Environment Court proceedings - Court Orders Issued (Cost awarded to Council and $15,295 recovered).

N Diamond - FOI $6,763 Administrative Decision Tribunal - Appeal Council's decision - Matter withdrawn.

RN & NR Tolsons - Management P/L $4,426 Local Court - Non compliance with development consent - Matter discontinued.

Singh $1,370 Local Court prosecution - Development without consent - Finalised.

Bebrovo Holdings P/L $19,842 Land and Environment Court proceedings - Development without consent - Matter discontinued.

George Thompson $32,747 Local Court prosecution - Development without consent - Ongoing.

Grahame Richardson $944 Local Court prosecution.

Grewlan Investments P/L $60,339

Land and Environment Court and Supreme Court proceedings - Claim for compensation and order of permanent stay of proceedings. Awaiting cost recovery - Finalised.

Watton $3,532 Land and Environment Court proceedings - Unauthorised activity - Ongoing.

1867 P/L ($11,624) Land and Environment Court proceedings - Unauthorised development. (Costs awarded to Council of $14,779) - Finalised.

Newson $2,620 Land and Environment Court proceedings - Permissibility of development - Discontinued.

Total $310,164


Mayoral and Councillor Fees and Expenses

Section 428 (2) (f)Mayoral fees $ 26,979

Councillor fees $179,242

Councillor expenses $ 94,993

Total $301,214

See separate attachment for Council's policy on the provision of facilities for use by Councillors and the payment of Councillor's expenses.

Section 428 (2) (r) and Clause 217 (1) (a) Overseas visits No overseas visits were undertaken during 2007/2008 by Councillors, Council staff or other persons representing Council.

Section 428 (2) (r) and Clause 217 (1) (a1) (I to viii) Payment of Councillor Expenses The total amount expended during 2007/2008 on the provision of Councillor facilities and the payment of Councillor expenses, including the above mentioned Mayoral and Councillor fees was $301,214. This amount includes the following costs:

i. Dedicated Office Equipment $10,113.36 ii. Telephone Calls $11,823.00 iii. Attendance at Conferences and Seminars $20,862.37iv. Training and Skill Development Nil v. Interstate Visits $ 4,931.98 vi. Overseas Visits Nil vii. Expenses of Spouses, Partners or Accompanying Persons Nil viii. Child Care Nil


Conferences attended by Councillors 2007/2008

In line with this policy, the type and cost of conferences attended by Councillors is reported below. Total costs were $25,794.35 being $20,862.37 for Intrastate visits and $4,931.98 for Interstate visits. No overseas visit was undertaken during 2007/2008.

Name of Conference Date and Place Councillor attended

New Ideas in Planning Forum 14 August 2007 Redfern, Sydney

Clr Rasmussen

Strategic Alliance Conference 2007 27 August 2007 Sydney

Clr Bassett

10th International RiverSymposium* 3-6 September 2007 Brisbane, QLD

Clr Books

Australian Sister City Association, Annual Conference*

30 Sept – 3 October 2007 Darwin, NT

Clr Finch

Waste 2007 Conference 16-19 October, 2007 Coffs Harbour

Clr Porter Clr Devine

Local Government Association Annual Conference

20-24 October, 2007 Coffs Harbour

Clr Bassett Clr Finch Clr Devine Clr Wearne

Australian Public Sector Anti-Corruption Conference 2007

23-26 October, 2007 Sydney

Clr Rasmussen

National Economic Development Conference 2007

31 Oct – 1 November, 2007 Sydney

Clr Rasmussen

48th Annual Floodplain Management Authorities Conference.

26-29 February, 2008 Wollongong

Clr Books Clr Devine Clr Porter Clr Wearne

Building & Financing Local Government & Community Infrastructure

12-13 March, 2008 Sydney

Clr Rasmussen

4th Annual Australian Water Summit 29 April – 1 May, 2008 Sydney

Clr Rasmussen

WSROC Regional Conference Building a Sustainable Western Sydney by 2030

29 – 30 April, 2008 Penrith

Clr Bassett

* Interstate Visits

Section 428 (2) (g)Senior StaffUnder the provisions of the Local Government Act, Council has five 'senior staff' and their relevant annual remuneration levels are as follows:

Title Remuneration

General Manager $212,000.00

Director of Infrastructure Services $190,000.00

Director of City Planning $175,000.00

Director of Support Services $170,000.00

TOTAL $747,000.00


Section 428 (2) (h)Major Contracts Awarded for amounts over $150 000

The following contracts were awarded during the reporting period:

Construction and Maintenance

Name of Contractor Nature of goods or services Total Value

Bernipave Pty Ltd Road Maintenance $1,583,177.82

Bewco Pty Ltd Road Maintenance $141,108.87

Buckley's Plant Maintenance Pty Ltd Plant Maintenance $195,156.00

DMH Civil Engineering Pty Ltd Engineering $349,101.61

Downer EDI Works Pty Ltd Paving, Asphalt, Bitumen $449,245.00

R & S Evans Landscaping Supplies/Plant Hire $311,177.07

LJ Follington Constructions Pty Ltd Plant Hire $836,705.55

Hanson Cnstruction Materials Pty Ltd Road Materials $293,554.19

Hawkesbury Excavations Pty Ltd Kerb & Guttering $544,224.14

Hawkesbury Ferry Services Lower Portland Ferry $883,146.54

Hawkesbury Road Maintenance Road Maintenance $91,724.50

J & M Landfill Pty Ltd Gravel Road Maintenance $309,524.00

Maybury Marine Pty Ltd Plant Hire $161,620.00

Nepean Concrete Industries Pty Ltd Kerb & Guttering $233,859.30

Pioneer Road Services Pty Ltd Road Mix $610,858.79

Savage Earthmoving Roadworks $497,017.48

MD Schultz Excavations Plant Hire $203,258.50

MJ & MD Skinner Earthmoving Pty Ltd Roadworks $1,202,023.30

MJ & MD Skinner Earthmoving Pty Ltd Construction of Cell $836,991.00

TOTAL $9,733,473.66

Professional Services


OHS Services Austarlia Pty Ltd Minerva Consulting Group

OHS Consulting $160,064.00


Pikes Lawyers Legal Services $136,162.00

A R Walmsley & Co Legal Services $183,682.00

United Independent Pools Insurance Contribution $232,000.00

Westpool Insurance Contributions $343,033.97

TOTAL $1,054,941.97

Waste Management


Nowra Chemical Manufacturers Pty Ltd

Chemicals $212,445.11

DMH Civil Engineering Pty Ltd Cell 5 $1,007,900

BO & JL Staples Pty Ltd Sullage Collection $588,692.59

Transpacific Industrial Solutions Pty Ltd

Sullage Collection $1,557,616.68

Wide Bay Water Corporation Sewer CCTV Inspections $120,615.00

TOTAL $3,487,269.38

Parks and Recreation


The Good Bush People Bush Regeneration $294,281.50

Hawkesbury Sports Council Contributions $854,015.82

Luhrmann Environment Management Pty Ltd

Mowing and Maintenance $38,572.60

YMCA of Sydney Management of Oasis & Indoor Centre

$172,323.45

Crystal Pools Upgrade of Richmond Pool $451,667.00

TOTAL $1,810,860.37

Regulatory Services


Re-Gen Industries Pty Ltd Green waste mulching $229,304.11

JJ Richards & Sons Pty Ltd Recycling Recycling collection $1,366,962.13

TOTAL $1,596,266.24


Building Services


CMP Electrical (Australia) Pty Ltd Electrical Work $174,646.51

Denning Constructions Pty Ltd Hawkesbury Regional Museum $1,515,980.85

Optus Telecommunications $28,485.55

Refurbishment Property Services Pty Ltd

Painting of various sites $244,924.90

TOTAL $1,964,037.81

General


Alleasing Pty Ltd Computer and other hardware leases

$168,091.66

BP Australia Limited Fuel $593,114.00

Caltex Australia Fuel and Oil $243,150.91

Hawkesbury Valley Holden Fleet vehicles purchased, repairs and parts

$187,641.76

WSA Liverpool Pty Ltd Fleet vehicles purchased $808,364.15

Technology One Ltd Software $140,631.81

University of Western Sydney Contributions $246,718.98

Windsor Toyota Fleet vehicle purchases, parts and service

$358,149.92

TOTAL $2,745,863.19


Section 428 (2) (i) Bush Fire Hazard Reduction Programs 2007/2008 provided improved conditions for hazard reduction works in comparison to the previous year. Hazard reduction burns were carried out over an area of 15.5 hectares of public reserve on Bellbird Hill, Kurrajong Heights, an area of Greens Swamp at Sackville and an area to the east of Bowen Mountain. Mechanical hazard reduction was undertaken at Woodbury Reserve at Glossodia and hazard reduction through bush regeneration techniques at Yarramundi Reserve at Yarramundi.

Section 428 (2) (j) Multicultural Services Before European Settlement in 1788 it was estimated that up to 3,000 Darug people lived in the Hawkesbury/Nepean Valley. The arrival of the First Fleet was followed by an outbreak of smallpox, and this, together with the dispersal and dispossession of the Darug people, decimated the indigenous population. In 1840 it was estimated that fewer than 300 Darug people were left alive - the District Returns of 1891 recorded 91 people of aboriginal descent living in the Hawkesbury.

The 2006 census figures indicate that 1,164 Aboriginal and Torres Strait Islanders live in the Hawkesbury (1.9% of the total population). The population of Indigenous Australians has grown by over 42% since 1991. While census figures indicate that the population of Aboriginal and Torres Strait Islanders has been steadily increasing, the population is probably yet to recover to its pre 1788 levels.

Over the last decade the number of residents who were born overseas has also increased. In 1991 there were 7,664 residents born overseas and this had increased to 11.548 in 2006.

The birthplace of the largest number of overseas born residents was England (almost 5% of the total population) followed by New Zealand, Malta and Germany.

The number of residents born in non-English speaking countries increased from 3,438 in 1991 to 3,579 in 2006 (5.9% of the total population). The major non-English speaking countries of birth for Hawkesbury residents were South - East Asia, Malta, Germany, Netherlands and Italy. There is no significant concentration of overseas-born residents from a particular non-English speaking country within the Hawkesbury. The largest group (from South - East Asia) makes up less than 1% of the population. Other emerging groups include India, Philippines, South Africa and China although numbers are still small compared to neighbouring areas.

The population of the Hawkesbury is ethnically diverse. However, there is no one group from a non-English speaking background that is significantly large in comparison to other groups. As a result, multicultural services within the Hawkesbury do not normally target a specific population group but provide a service for all overseas-born residents. Programs for residents from non-English speaking backgrounds and Indigenous Australians are generally delivered by regional agencies which are not located in the Hawkesbury but operate on an outreach basis. To better meet the needs of these residents, Council has collaborated with local community groups and regional agencies to develop a range of initiatives.

During the 2007/2008 Financial year the following initiatives were undertaken:

�� In July 2007 Council contributed funds to support the staging of NAIDOC week celebrations in Richmond Park. The celebration promoted community awareness of the Indigenous history of the Hawkesbury and the contribution of the Darug people to its development.

�� In recognition of NAIDOC Week, Council flew the Aboriginal and Torres Strait Islander flags and invited representatives of the indigenous community to an official launch of NAIDOC week celebrations at Council Chambers provided by the Mayor.

�� Council continued to provide office space (rent free) to Nepean Migrant Access Inc. to enable the service to provide outreach programs to residents of the Hawkesbury. Council has also continued to support the delivery of multicultural activities and programs by community groups operating from Council facilities across the Hawkesbury.

�� Council through Peppercorn Services Inc staged community activities and programs to promote awareness of cultural diversity - these include the South Windsor Bush Dance; 'holiday express'


program incorporating indigenous cultural awareness program and indigenous art exhibition and film day.

�� Council contributed funds to the staging and hosting of Harmony Day activities. �� Council recognised the indigenous history of the Hawkesbury of naming exhibition spaces within

the newly opened Hawkesbury Regional Museum after indigenous persons and clans (Comebeereet Booroo berongal).

Section 428 (2) (k) Work on Private LandNo resolutions were made during the reporting period for work to be carried out on private land that was partly or fully subsidised by the Council.

Section 428 (2) (l) Contributions/ Donations The total amount contributed under Section 356 of the LGA 1993 during the financial year was $89,886.

Section 428 (2) (m) Human Resources Activities A statement of the human resource activities (such as training programs) undertaken by the Council during that year.

Within the core activities for Human Resources there has been ongoing and continued achievement of outcomes in the areas of recruitment and selection of staff; industrial relations and award interpretation; performance management and salary administration as well as training and development.

Recruitment and Selection

Recruitment and selection procedures are continually monitored by the Human Resources section to reflect changes in industrial relation requirements.

Recruitment and selection of quality staff within established policies and procedures as vacancies occur within the approved organisational establishment base.

Advertising; culling; interviewing and selection for 48 replacement positions were carried out during the 2007/2008 financial year.

Ongoing recruitment of casual staff for the library, records and companion animal shelter sections as well as seasonal workers for the swimming pool as required.

Staff Policies and Procedures

Operational Management Standards were developed and/or updated as necessary in line with Award and Legislative changes.

Industrial Relations and Award Interpretation

Council employees continue to be covered by the Notional Agreement Preserving the Local Government (State) Award 2004.

Council has continued to maintain harmonious relationships with the unions during this period.

Performance Management and Salary Administration

Probationary and annual performance reviews were carried out and salary systems maintained in line with award movements. Positions were reviewed and any significant changes were evaluated in line with changes in terms of responsibilities, accountabilities and duties.

Training & Development

The majority of staff underwent some form of skills or professional development training during 2007/2008


including in house; on the job and external courses with expenditure totalling $113,275. This included fees; materials; travelling; accommodation and meal allowances but were exclusive of wages. The types of training included individual and corporate programs; individual skills development in a range of areas; as well as professional and personal development programs.

In addition other staff received financial assistance and special leave for study and examinations to support approved further tertiary education through evening college, TAFE or University studies to assist in their professional development.

OH & S Training

During 2007/2008 most staff underwent some form of Occupational Health & Safety Training involving internal and external courses with expenditure totalling $49,032 including course fees, wages and sundry expenditure.


Section 428 (2) (n) Activities to Implement EEO Management Plan

A statement of the activities undertaken by the Council during that year to implement its equal employment opportunity management plan.

In line with this policy the following activities were carried out during 2007/2008 to maintain and support the existing EEO Management Plan:-

�� Ongoing monitoring of position descriptions and advertisements to ensure that only essential criteria showing inherent requirements of the position including work outside normal working hours; specific licences; special skills or experience are required.

�� EEO Information included as part of the Induction Kit for new staff.

EEO Policy Statement Hawkesbury City Council is committed to ensuring a workplace free of discrimination and harassment. This commitment is based on the intention to ensure that Council complies with Equal Employment Opportunity Legislation by providing a work environment conducive to encouraging positive and productive working relationships between all employees.

Council will endeavour to ensure that no discrimination takes place in the application of all Council policies, practices and procedures and that all employees enjoy equal access to opportunities within the organisation. Employment decisions will be based on the individual merit of each applicant/employee.

Council is committed to achieving the following EEO objectives:

�� To ensure all employees are treated fairly

�� To provide all employees with equal access to opportunities that will utilise or develop their skills.

�� To keep all policies and procedures consistent with EEO principles.

�� To support morale and motivation by increasing employee confidence in the fairness of our work practices and access to employment opportunities.

�� To ensure achievement of our objectives through our EEO initiatives

�� All employees will have equal opportunity in the workplace based on merit, without favour or discrimination.


Section 428 (2) (o) External Bodies Exercising Council Delegated Functions

Council has encouraged the active participation of residents in the management and operation of community facilities. Council also supports the involvement of residents in the coordination of Council programs and activities to ensure that these activities are sympathetic to the needs of residents.

To facilitate community participation, Council has delegated certain responsibilities to community management committees. These committees have been actively involved in the day to day management of long day care centres, pre-schools, community halls, neighbourhood centres and sporting and recreation facilities. Council has also delegated other functions to committees to ensure that residents can play an active and valuable role in the management of Council services and resources.

The delegation of responsibility for the care, control and management of Council facilities and functions occurs through Section 377 of the Local Government Act, 1993.

Child Care Centres

Care, control and management of community buildings (Childcare Centres) was delegated to the following Incorporated Associations and Management Committees:

Committees Facilities/LocationGolden Valley Childrens Learning Centre Inc. Glossodia

Greenhills Child Care Centre Inc. South Windsor

Hobartville Long Day Pre School Inc. Hobartville

McGraths Hill Child Care Centre Inc. McGraths Hill

Elizabeth Street Extended Hours Pre- School Inc. North Richmond

Wilberforce Early Learning Centre Inc. Wilberforce

Wilberforce Pre School Kindergarten Inc. Wilberforce

Richmond Pre-school Kindergarten Inc. Richmond

Windsor Pre-School Inc. Windsor

Bligh Park Children’s Centre Management Committee. Bligh Park

Peppercorn Services Inc. South Windsor


Community/Neighbourhood Centres, Halls and Other Buildings

Care, control and management of community buildings (Community Centres and halls) has been delegated to the following Incorporated Associations and Committees:

Committees Facilities/Location

Bilpin District Hall Inc. Bilpin Hall

Blaxlands Ridge Community Centre Management Committee. Blaxlands Ridge Community Centre

Bligh Park Community Services. Tiningi Community/Youth Centre Bligh Park Neighbourhood Centre

Bowen Mountain Management Committee. Bowen Mountain Community Centre

Colo Heights Reserve Management Committee. Horrie Elley Hall Colo Heights Glossodia Community Information and Neighbourhood Centre Inc. Glossodia Community Centre

Hawkesbury District Concert Band Richmond Band Room

Maraylya Progress Association. Maraylya Hall

McMahon Park Management Committee. McMahon Park Community Pavilion

North Richmond Community Centre Inc. North Richmond Community Centre North Richmond Youth Centre

Peppercorn Services Inc.

Hawkesbury Seniors Leisure and Learning CentrePeppercorn Place Disability and Aged Services Centre McGraths Hill Community Garage McGraths Hill Community Centre Richmond Family Centre South Windsor Family Centre 'Dungeon'

Richmond Community Services. Richmond Neighbourhood Centre (Hall 1 & 2)

St Albans School of Arts Management Committee. St Albans School of Arts Hall

Wilberforce School of Arts Inc. Wilberforce School of Arts

Yarramundi Community Centre Committee. Yarramundi Community Centre


Playing Fields and Parks

Care, control and management of previously determined active playing fields has been delegated to the Hawkesbury Sports Council Inc.

Other Parks and Cemeteries have been delegated to the following Committees:

Committees Facilities/Location

Bowen Mountain Park Management Committee. Bowen Mountain Park

McMahon Park Management Committee. McMahon Park

St Albans Sport and Recreation Association. St Albans

Pitt Town Cemetery Committee. Pitt Town Cemetery

St Albans Cemetery Committee. St Albans Cemetery

Lower Portland Cemetery Committee. Lower Portland Cemetery

Other Programs

Care, control and management of certain programs and activities have been delegated to the following Management Committees:

�� Community Planning Advisory Committee

�� Hawkesbury Civics & Citizenship Committee

�� Three Towns (and Agnes Banks) Sewerage Committee

�� Hawkesbury Bicycle and Access Mobility Committee

�� Cultural Infrastructure Project Committee

�� Waste Management Advisory Committee

�� Heritage Advisory Committee

�� Floodplain Risk Management Advisory Committee

Hawkesbury River County Council

Controlling and suppressing of all declared noxious weeds has been delegated to Hawkesbury River County Council.

Indoor Stadium and Aquatic Centre

Care, control and management of the Hawkesbury Indoor Stadium and Hawkesbury Oasis Centre has been delegated to the YMCA of Sydney.


Section 428 (2) (p) Controlling Interest in Companies Hawkesbury City Council did not hold a controlling interest in any company during the 2007/2008 financial year.

Section 428 (2) (q) Partnerships, Co-operatives & Joint Ventures

In an endeavour to achieve efficiencies in its operations, Council has formed alliances and/or undertake initiatives with other councils and organisations in areas such as joint purchasing arrangements via participation in the Western Sydney Regional Organisation of Councils (WSROC); pooled insurances arrangements via Westpool; the operation of its Companion Animal Shelter by entering into an agreement with Penrith and Baulkham Hills Councils facilitating the use of Hawkesbury's facility. This latter alliance has alleviating the need for those councils to establish their own facility and enabled a more economical use of resources.

WSROC

Hawkesbury City Council in partnership with Auburn, Bankstown, Baulkham Hills, Blacktown, Holroyd, Fairfield, Penrith, Liverpool and Blue Mountains participates in Western Sydney Regional Organisation of Councils (WSROC).

WSROC's mission is to "secure through research, lobbying and the fostering of cooperation between Councils, a sustainable lifestyle for the people of Western Sydney and the provision of infrastructure and that no one should have to leave the region to have access to amenities, services and opportunities others in Urban Australia take for granted."

As part of Council's involvement in WSROC it participates in Joint Purchasing Agreements with other member councils resulting in savings in expenditure levels in those areas.

Westpool

Hawkesbury City Council is a member of Westpool, which is an insurance and risk management mutual, established in 1988 and consists of seven western Sydney Councils – Blacktown, Blue Mountains, Fairfield, Hawkesbury, Liverpool, Parramatta and Penrith City Councils.

This alliance provides opportunities for its members to self manage claims, to purchase a variety of insurance products and to share risk management strategies. Current public liability, professional indemnity, Councillors and officers, motor vehicle, industrial special risks, corporate travel, Group Personal Accident and Fidelity Guarantee insurances are purchased by Westpool. Due to the ability of this group to "bulk purchase" insurance it is considered that significant savings have been achieved in the level of premiums paid by the Council in comparison to potential premiums had Council approached the insurance market as a single entity. Workers compensation is managed independently under our Self Insurance License.

In addition, much is gained by councils being able to share experiences, initiatives and ideas in areas such as risk management strategies, claims management strategies, fleet management, property protection and security, Occupational Health & Safety, workers compensation, etc. Council continues to reap the benefits of this alliance which now actively covers all lines of insurance

Westpool is managed by a representative of elected members and senior officers from all member Councils and is funded by contributions based on independent actuarial assessment.

Hawkesbury River County Council

Through a partnership with Baulkham Hills Shire, Blacktown and Penrith City Councils, Hawkesbury has managed to reduce costs through the delegation of Hawkesbury River County Council to manage, control and suppress all declared noxious weeds on these areas of the River. This single purpose authority has responsibility for a combined area of 3,823 square kilometres and by forming of a larger


area, local government boundary problems are avoided.

Funds are provided by equal levies upon the four constituent councils with the State Government providing some grant funding. Resource sharing is achieved as resources are used over a larger area of operations. An outbreak of noxious weeds anywhere with the County Council's area means that all resources are brought to bear on the problem.

Management and operational plans are prepared for the County area and as such, the revenue is used to focus attention on required outcomes and is not restricted to purely parochial considerations.

Companion Animal Shelter

Council has, for the past several years, provided an animal shelter establishment for the caring of impounded and unwanted dogs for Penrith and Baulkham Hills Council areas, as well as its own.

The arrangement is performed under an agreement between Hawkesbury and the participating councils, and provides for the housing and administration of impounded cats and dogs, rehoming of unwanted animals, and euthanasia of those animals that are unsuitable for rehoming.

The three Councils work closely together, and with animal welfare agencies, to ensure as many animals as possible are reunited with their owners or found foster or permanent homes, where the owners can't be found.

The companion animal controllers from Penrith and Baulkham Hills Councils, use Council's administration facilities at our animal shelter, to complete documentation needed in the administration of the impounding processes, and exchange ideas and methods of controlling companion animals in their respective Council areas.

This arrangement has worked very well for all Council's concerned, and has saved infrastructure costs to Baulkham Hills and Penrith Councils, in setting up their own animal shelters.

Activities relating to compliance with the Companion Animals Act and Regulations

During the current reporting year Hawkesbury City Council has completed and lodged all pound data collection returns with the Department of Local Government (DLG) as required by the legislation, including data relating to dog attacks.

During this period Council has had an expenditure of $732,570 and an income of $489,918, which gives a net expense/loss to Council of $242,652 for animal control in the 200/2008 financial year.

Council, during the reporting period, supervised several visits to its animal shelter by school groups, as well as accommodating students in the Animal Husbandry Course at Richmond TAFE from time to time with the lecturer.

Visits to schools in our area were also conducted utilising the PetPep program, which was funded by Council.

Council has an arrangement with a local vet in our area, who conducts reduced cost desexing to persons who purchase companion animals from our shelter in an effort to encourage the desexing of as many animals as possible. Council with the assistance of the Animal Welfare League and the Cat Society conducts reduced price desexing clinics throughout the year as well.

Reduced priced micro chipping days are also held three times per year and funded by Council. The customer during these clinics, only pays the cost of the chip itself.


Hawkesbury City Council proudly continues to achieve an 80% rehoming rate of companion animals that come through our facility. This achievement is only possible because of its own dedicated staff, and the continued association with, and the help from, the animal welfare organisations in our local area, as well as the rest of NSW and other states within Australia.

Council provides an off leash area in a central location in the city known as "Pool Park" in South Windsor. Consideration is currently being given to creating more facilities of this kind in the next financial year.

The Companion Animals Fund money received by Council, has been used to offset the expenditure for companion animal management activities as stated above.

Hawkesbury Sister City Association – International Sister Cities

Council has two international sister cities, being Temple City, California USA (established 1984) and KyoTamba, Kyoto JAPAN (established 1988, nee Tamba).

The Sister City Program is managed by Council Officers in conjunction with the Hawkesbury Sister City Association, which was established in 1984 by the then Hawkesbury Shire Council, President Bruce Brown. The Hawkesbury Sister City Association largely undertakes the activities of the program managing the community exchanges on behalf of Council. Council undertakes the civic exchanges.

Council renewed its Sister City Program Policy on 10 July 2007 and at the same time formally delegated authority to the Hawkesbury Sister City Association, “…to promote, on the Council's behalf, international understanding at all levels of the local community on a continuing basis with Sister Cities as determined from time to time by the Association and Council, and to develop and conduct sporting, youth, cultural and other appropriate exchange programs in association with established Sister City relationships.”

The Hawkesbury Sister City Association undertakes student cultural exchanges on an annual basis and adult cultural exchanges on a demand basis. Annual student exchange visits take place in December for Temple City and May for KyoTamba. Six Year 9 or Year 10 students are selected to visit each sister city. Reciprocal exchange students from the sister cities visit the Hawkesbury area at the same time in July and August each year. Students and their families fund the exchange visits with the Hawkesbury Sister City Association funding related exchange activities. Council provides a $500 donation to each Hawkesbury exchange student to assist with travel expenses.

Since 1988 about 190 Hawkesbury exchange students have visited KyoTamba and since 2000 about 48 Hawkesbury exchange students have visited Temple City.

Many lasting friendships have been formed between the students (and families) and adults who have participated in the cultural exchanges; and between the sister city associations that support each of the council’s sister city programs.

Council renewed its relationship with KyoTamba in February 2007 with the re-signing of the Sister City Agreement by Mayor of Hawkesbury, Councillor (Dr) Rex Stubbs and Mayor of Kyotamba Town, Shigeki Matsubara when visiting the Hawkesbury area.

Hawkesbury /Lithgow Tourism Alliance

Hawkesbury and Lithgow Councils formed a tourism alliance in November 2004 to develop the tourism and travelling potential between the two areas. The partnership primarily provides an avenue for the councils to work together through their tourism programs and Visitor Information Centres to promote their areas (and to encourage tourism product development, particularly around botany and food). This includes reciprocal promotional and joint branding activities and projects like the Botanist’s Way project with other key players. The Alliance is centre around the Bells Line of Road which connects the areas.

Bells Line of Road is also part of a broader travelling network which is promoted and marketed as a regional tourism product being the Greater Blue Mountains DRIVE. The DRIVE is based on the Greater Blue Mountains World Heritage Area. Alliance initiatives are progressively undertaken with stakeholders and interested parties.


Western Sydney Business Connection

Hawkesbury City Council is a member of Western Sydney Business Connection. It is an association that aims to connect business in Western Sydney through business promotion, networking and regional development. Western Sydney Business Connection has been around for about 25 years and its affiliated organisations are: Sydney West Marketing; The Asia Business Connection; Connection X (future business leaders). It also promotes arts in the West. It has around 75,000 members from across the Greater Western Sydney region.

Western Sydney Business Connection conducts more than 25 member events a year. Councillors, Council Officers and invited local businesses attended some Western Sydney Connection activities during the year to promote the area and to hear about key business matters and happenings.

The Connection’s objectives are:

“1. To serve as a networking centre for our members and to develop their business connection opportunities.

2. To provide resources, research and communications channels for our members prosperity and growth.

3. To promote economic growth, viability and livability in Western Sydney.

4. To ensure The Connection remains a prosperous and desirable not-for-profit organisation dedicated to servicing its members”.

WSROC Training And Employment Inc.

Council, along with seven other adjoining Councils, operate a "not for profit" separately incorporated company which currently employs 150 apprentices who are distributed through a number of trades in both local government and local industry. The company, trading as WSROC Training and Employment Inc., also operates a new apprenticeship centre.

Stormwater Partnership

Council is part of a collaborative including UWS, Sydney Water and industrial groups which formulated a stormwater drainage reuse facility for a large catchment within Richmond. Council participates in the ongoing operation and maintenance of that program which provides both environmental improvement through the treatment of stormwater as well as an educational component of environmental sustainability. Council is also a partner with UWS and Industry Groups in Co-operative Research Centre (CRC) for irrigation futures.

Right Connections - Early Intervention for Children’s Services

Hawkesbury City Council is the lead agency for Right Connections - a Coalition of organisations providing Early Intervention Child and Family Services within the Hawkesbury Local Government Area.

The Coalition has work collaboratively to develop and implement a plan to improve services for vulnerable families. The Coalition ha secured funds to establish the Brighter Futures Early Intervention Program to complement the existing early intervention and family support services operated by Coalition partners.

Peppercorn Services

Hawkesbury City Council continued to work in partnership with Peppercorn Services Inc to operate community transport services and manage community facilities which are used to provide services to older people and people with disabilities. This partnership has also secured funding for a Transition to Work program for people with disabilities, a Centre-Based Meals Service for isolated older people and a Supported Employment Service for People with Disabilities. The Bendigo Bank, North Richmond also provided funds to enable PS Inc. to purchase a vehicle for medical transport services.


Lower Portland Ferry Service

Council has an alliance with Baulkham Hills Shire Council for the daily operation of the Lower Portland Ferry Service.

Section 428 (2) (r) Additional Information by Regulations Pricing requirements have been applied by Council to each Category 1 business. For figures regarding the Category 1 business, please see separate Financial Report.

Rates and Charges

Rates and charges written off for the period 2007/2008 were $24,096

Pensioner Rebates funded by Council: $522,914

Pensioner Rebates funded by State Govt: $399,177

Total Pensioner Concessions: $922,091

Activities - Needs of Children and Young People.

Population data for 2006 indicates that the Hawkesbury has a relatively young population - just over 18% of the population being under the age of 11, and 18.5% between the ages of 12 and 24. To respond to the needs of children and young people, Council has continued to actively encourage the participation of the community in the delivery of a range of children's and youth services.


Council supports a range of community based child care services, including six Long Day Care Centres, four Pre-Schools, five Before and After School Care Programs, and seven Vacation Care Programs, by providing accommodation, facilities and management support to Incorporated Associations to operate these children services.

Two of these services operate as mobile childcare units to provide children's services to isolated and remote areas. Council also directly manages a Family Day Care Program, an Occasional Care Program, a Mobile Pre-School Program based at Forgotten Valley and the Hawkesbury Family Co-op (a support service for vulnerable families).

During the 2007/2008 Financial Year the following initiatives were undertaken:

�� Council continued to support and expand the range of programs and child care services for children aged between 0 and 12 through the Children's Services Program.

�� Council continued to receive funding from the Ministry of Transport to operate a Youth Transport Project to provide flexible transport services for young people, particularly for young people in outlying localities within the local government area.

�� Council continued to support to operate the skate parks at Clarendon and North Richmond. �� Council continued to provide dedicated library, recreation, road safety and cultural services and

initiatives for children. �� A full list of achievements in relation to services for children and young people is highlighted in full

in this Annual Report.�� Maintained an early intervention service for vulnerable families through funding received under the

NSW Government's Brighter Future Program.�� Established Centre Based Meals.�� Supported Employment Group.�� Refurbished Dungeon and Band Room to create venue for Cultural activities.

Access And Equity Activity Summary

Hawkesbury City Council is committed to implementing an annual community planning cycle to inform Council about the diverse needs of its community when formulating its annual Management Plan.

Council produced its first Social Plan in 2001 and has since then reported annually on the programs, works and activities it has undertaken to improve the quality of life of all Hawkesbury residents.

In 2004 Council reviewed its community planning cycle and has now commenced the development of a more strategic social planning cycle to address the longer-term needs of the community over the next five years.

As part of this process Hawkesbury City Council has completed extensive consultation with the community and has developed key social planning documents to provide a framework for the development of a more strategic approach to community planning. The information from these documents will assist council in integrating and planning for the future needs of all Hawkesbury residents.

The three 'core' planning documents that Council produces are:

The Hawkesbury Social Atlas 2003

A comprehensive demographic profile of the people who live in the Hawkesbury and their economic and social circumstances.

Under the NSW Local Government (General) Regulation 1999, all NSW Local Government Councils are required to develop a community profile as a key component of the social planning process. The Social Atlas contains maps illustrating a range of social, demographic and economic characteristics of the population of the Hawkesbury. Information contained in the Social Atlas is primarily obtained from the 2001 Census information released by the Australian Bureau of Statistics (ABS).


The Hawkesbury Community Survey 2004

A summary of the outcomes of the Hawkesbury Household Survey and consultations with different population groups.

Council commissioned a random household survey of 3,000 households as part of the process for developing the next stage of Council's community planning cycle. The Hawkesbury Community Survey 2004 documents the views of residents about issues facing the Hawkesbury and community needs, which may need to be addressed over the coming five years.

The Hawkesbury Community Plan 2005

A plan of action to address the needs of Hawkesbury residents and an audit of Council's expenditure on 'quality of life' programs.

The Hawkesbury Community Plan identifies the key issues that have been identified through consultation to improve the 'quality of life' of all residents in the Hawkesbury.

The Community Planning Committee

Council has established the Community Planning Committee to assist Council in identifying and planning for the access and equity issues facing the Hawkesbury Local Government area. The Community Planning Committee will have a strategic role in providing advice in the identification of community and social indicators measuring the quality of life of residents of the City of Hawkesbury.

A Community Planning Cycle

To meet the requirement of the NSW Local Government (General) Regulation 1999 Council will use the information from the Hawkesbury Community Plan as a template for identifying annual priorities in its community planning cycle.

In this way, the Hawkesbury Social Plan will provide information to develop the programs, works and activities that Council will be implementing in future years to maintain and improve the quality of life of the community. Council will report on its progress in responding to the concerns and needs of residents in future management plans and Annual Reports.

The Hawkesbury Community Planning Cycle identifies future equity and access initiatives that Council is undertaking to improve the quality of life of all Hawkesbury residents.

An equity and access activity is an activity, which assists Council to:

�� Promote fairness in the distribution of resources; �� recognises and promotes peoples rights and responsibilities, and enables them to participate and

be consulted about decisions which affect their lives; and �� provides opportunities for all people, regardless of their personal circumstances, to access their

rights and entitlements.

For more information and/or copies of the key social planning documents go to Council's website - www.hawkesbury.nsw.gov.au or contact Michael Laing, Strategic (Community) Planner at Council on (02) 4560 4437.

A comprehensive review of Council's achievements in relation to access and equity activities identified in the 2007/2008 Management Plan and The Hawkesbury Social Plan is detailed and outlined below:

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proj

ects

.

� Fun

ds a

vaila

ble

to

cont

ribut

e to

co

mm

unity

educ

atio

n pr

ojec

ts

Com

mun

ityS

pons

orsh

ip

Pro

gram

Fun

ds

avai

labl

e

Link

with

key

dis

abili

ty p

roje

cts

to

max

imis

e tra

inin

g op

portu

nitie

s fo

r pe

ople

with

a d

isab

ility

City

Pla

nnin

g � I

n co

njun

ctio

n w

ith P

eppe

rcor

n S

ervi

ces

Inc.

exp

and

Tran

sitio

n to

Wor

k an

d S

uppo

rted

Em

ploy

men

t Ser

vice

s fo

r pe

ople

with

dis

abili

ties.

� TTW

ser

vice

ex

pand

ed (a

dditi

onal

cl

ient

s)� S

uppo

rted

Em

ploy

men

t Ser

vice

es

tabl

ishe

d

Ach

ieve

d

Ach

ieve

d

Impr

ove

educ

atio

nal +

trai

ning

op

portu

nitie

s fo

r men

(sup

port

wor

kers

) wom

en (a

fford

able

+

accr

edite

d),a

nd h

omel

ess

peop

le(p

ost c

risis

)

City

Pla

nnin

g � N

o st

rate

gies

iden

tifie

d fo

r 200

7/20

08.

� Nil

� Nil

2007

/200

8 A

nnua

l Rep

ort

Pag

e 11

7

ECON

OMIC

DEV

ELOP

MEN

T St

rate

gic

Obj

ectiv

e D

irect

orat

e St

rate

gic

Act

ion

Indi

cato

rSt

atus

at 3

0/6/

08

Incr

ease

in th

e nu

mbe

r and

va

riety

of s

hops

for y

oung

pe

ople

.

Gen

eral

Man

ager

P

rom

ote

the

oppo

rtuni

ty th

is s

ecto

r of t

he

mar

ket p

rese

nts

to b

usin

ess.

� B

usin

ess

incr

ease

s re

spon

d to

mar

ket

need

and

new

gr

oups

Mon

itorin

g tre

nds

Gen

erat

e m

ore

loca

l em

ploy

men

t (fo

rGC

)G

ener

al M

anag

er

Pro

mot

e lo

cal a

rea

as p

lace

to lo

cate

new

bu

sine

ss a

nd e

ncou

rage

larg

er lo

cal

busi

ness

to in

crea

se n

umbe

rs.

� Em

ploy

age

ncie

s re

port

empl

oyer

de

man

d fo

r sta

ff or

ne

w ta

ke u

ps

Mon

itorin

g tre

nds

Incr

ease

loca

l bus

ines

s to

fill

empt

y sh

ops

(GC

)G

ener

al M

anag

er

Pro

mot

e lo

cal a

rea

as a

pla

ce to

loca

te

new

bus

ines

s (e

xist

ing

cent

res)

. � L

ando

wne

rs, R

EA

re

port

sale

s � L

ower

vac

ancy

ra

tes

over

per

iod

Loca

l are

a pr

omot

ed

The

futu

re o

f Ric

hmon

d R

AA

F B

ase

(GC

)C

ity P

lann

ing

Acc

ess

DoD

RA

AF

Ric

hmon

d B

ase

stud

y w

hen

rece

ived

in 2

007.

� R

epor

t to

Cou

ncil

incl

udin

g C

ounc

il po

sitio

n

Rep

ort d

istri

bute

d to

Cou

ncill

ors.

Mai

ntai

n ag

ricul

tura

l as

a vi

able

in

dust

ry (G

C)

Gen

eral

Man

ager

M

onito

r iss

ues

that

influ

ence

sec

tor;

prom

ote

rele

vant

land

s fo

r use

by

sect

or.

� Ong

oing

mon

itorin

g se

ctor

oppo

rtuni

ties/

bene

fits

prov

ided

Sec

tor m

onito

red

and

supp

orte

d.

Incr

ease

em

ploy

men

t op

portu

nitie

s an

d st

rate

gies

to

acce

ss e

mpl

oym

ent f

or y

oung

peop

le, w

omen

, CA

LD p

eopl

e,+

Indi

geno

us A

ustr

alia

ns

Gen

eral

Man

ager

P

rom

ote/

cont

act a

genc

ies

that

pro

vide

sa

id p

rogr

ams

and

advo

cate

loca

l are

a.

� Con

tact

mad

e � A

rea

part

of

prog

ram

s

Inco

mpl

ete

Link

to lo

cal b

usin

esse

s to

de

velo

p a

'tran

sitio

ns to

wor

k'

prog

ram

for p

eopl

e w

ith a

di

sabi

lity

(incl

udin

g ea

rly s

choo

l le

aver

s)

City

Pla

nnin

g C

onta

ct a

genc

ies

that

pro

vide

sai

d pr

ogra

ms

and

advo

cate

loca

l are

a an

d ke

y lo

cal e

mpl

oyer

s.

� Con

tact

mad

e � A

rea

part

of

prog

ram

s

Inco

mpl

ete

Man

agin

g ur

ban/

rura

l sub

divi

sion

an

d its

impa

cts

on th

e ch

arac

ter

of th

e H

awke

sbur

y (G

C)

City

Pla

nnin

g A

pplic

atio

n of

Am

endm

ent 1

08 to

Haw

kesb

ury

Loca

l Env

ironm

enta

l Pla

n 19

89.

Con

sist

ent a

pplic

atio

n of

Am

endm

ent 1

08

Ong

oing

PUBL

IC H

EALT

H

Pag

e 11

8 20

07/2

008

Ann

ual R

epor

t

Stra

tegi

c O

bjec

tive

Dire

ctor

ate

Stra

tegi

c A

ctio

n In

dica

tor

Stat

us A

t 30/

6/08

P

lan

for s

ervi

ces

to m

eet t

he

heal

th a

nd re

crea

tiona

l nee

ds o

f ol

der p

eopl

e

City

Pla

nnin

g In

frast

ruct

ure

Ser

vice

s

� Pro

vide

foot

pav

ing

and

othe

r stre

et

amen

ities

for o

lder

peo

ple

(with

in b

udge

t co

nstra

ints

). � O

btai

n ex

tern

al g

rant

fund

ing

to e

xpan

d ra

nge

of s

ervi

ces

prov

ided

from

Sen

ior

Citi

zens

Cen

tre (i

n lin

e w

ith o

utco

mes

of

Sen

iors

Sur

vey)

.

� Fac

ilitie

s pr

ovid

ed

� Lev

el o

f ext

erna

l in

vest

men

ts s

ourc

es

for n

ew p

rogr

ams

July

200

8 A

pplic

atio

nslo

dged

Inco

mpl

ete

June

200

7

In c

onju

nctio

n w

ith k

ey

stak

ehol

ders

incr

ease

fund

ing

for

heal

th s

ervi

ces

for o

lder

peo

ple

City

Pla

nnin

g O

btai

n ex

tern

al g

rant

fund

ing

to e

xpan

d ra

nge

of h

ealth

ser

vice

s pr

ovid

ed fr

om

Sen

ior C

itize

ns C

entre

(in

line

with

ou

tcom

es o

f Sen

iors

Sur

vey)

.

� Lev

el o

f ext

erna

l in

vest

men

ts s

ourc

es

for n

ew p

rogr

ams

Uns

ucce

ssfu

l ap

plic

atio

n

Incr

ease

d fu

ndin

g an

d he

alth

se

rvic

es +

pro

gram

s fo

r men

,C

ALD

peop

le, I

ndig

enou

sA

ustra

lians

, and

wom

en

(par

ticul

arly

you

ng w

omen

+

outre

ach

serv

ices

)

City

Pla

nnin

g Id

entif

y op

tions

and

app

ly fo

r fun

ding

to

cent

re-b

ased

mea

ls p

rogr

am fo

r in

dige

nous

resi

dent

s at

Sou

th W

inds

or.

� Fun

ding

sec

ured

an

d se

rvic

e es

tabl

ishe

d

Not

ach

ieve

d - n

o fu

nd a

vaila

ble

Fund

ing

for m

en's

serv

ices

pa

rent

ing,

sup

port

grou

ps, m

enta

l he

alth

, and

hea

lthy

rela

tions

hips

/DV

(for

you

ng m

en)

City

Pla

nnin

g In

con

junc

tion

with

Nep

ean

Fam

ily

Cho

ices

ear

ly In

terv

entio

n pr

ogra

m

inve

stig

ate

optio

ns to

est

ablis

h sp

ecia

l pa

rent

ing

supp

ort p

rogr

ams

for f

athe

rs.

� Pro

gram

s es

tabl

ishe

d A

chie

ved

Impr

ove

was

te w

ater

col

lect

ion

and

treat

men

t ser

vice

s (G

C) -

pa

rticu

larly

for a

reas

on

sept

ic

syst

ems.

Infra

stru

ctur

e S

ervi

ces

Dev

elop

and

impl

emen

t stra

tegi

es to

fa

cilit

ate

earli

est p

rovi

sion

of s

ewer

ed

serv

ices

to u

nsew

ered

are

as -3

Tow

ns.

� Stra

tegi

es a

dopt

ed

by C

ounc

il O

ngoi

ng

2007

/200

8 A

nnua

l Rep

ort

Pag

e 11

9

ENVI

RON

MEN

T St

rate

gic

Obj

ectiv

e D

irect

orat

e St

rate

gic

Act

ion

Indi

cato

rSt

atus

At 3

0/6/

08

Invo

lve

youn

g pe

ople

inst

rate

gies

to a

ddre

ss is

sues

of

pollu

tion,

litte

r, an

d ill

egal

gra

ffiti

City

Pla

nnin

g � N

o st

rate

gies

iden

tifie

d fo

r 200

6/20

07.

� Nil

� Nil

Impr

ove

wat

er q

ualit

y of

the

Haw

kesb

ury

Riv

er (+

oth

er

wat

erw

ays)

-GC

Infra

stru

ctur

e S

ervi

ces

� Min

imis

e gr

oss

pollu

tant

s an

d nu

trien

ts

disc

harg

ed to

wat

erw

ays.

� E

nd o

f tre

atm

ent -

GP

T's.

� W

ater

Qua

lity

mon

itorin

g.

� Mai

nten

ance

and

ope

ratio

n of

sew

er

syst

em to

mee

t EP

A re

quire

men

ts.

� Qua

ntity

of

mat

eria

l rem

oved

� W

ater

qua

lity

impr

ovem

ent

over

time

&

com

mun

ity s

uppo

rt -

mee

ting

EP

A

Lice

nce

requ

irem

ents

Mat

eria

ls

rem

oved

and

w

ater

qua

lity

impr

oved

to m

eet

EP

A a

nd L

icen

ce

requ

irem

ents

.

Invo

lve

youn

g pe

ople

, wom

en,

Indi

geno

us A

ustr

alia

ns, a

ndC

ALD

com

mun

ities

in

stra

tegi

es to

impr

ove

the

heal

th

of th

e H

awke

sbur

y R

iver

Infra

stru

ctur

e S

ervi

ces

Com

mun

ity b

ehav

iour

cha

nge

thro

ugh

educ

atio

n in

rela

tion

to s

torm

wat

er a

nd

envi

ronm

ent h

arm

.

� Wat

er q

ualit

y im

prov

emen

t ov

ertim

e &

co

mm

unity

sup

port

Ong

oing

Invo

lve

the

Indi

geno

us

com

mun

ity in

the

prot

ectio

n of

lo

cal c

ultu

ral a

reas

Sup

port

Ser

vice

s � I

nves

tigat

e op

tions

to s

ourc

e fu

nds

to

empl

oy C

urat

or -

Abo

rigin

al C

olle

ctio

ns

and

Inte

rpre

tatio

n.

� Inc

orpo

rate

abo

rigin

al-w

hite

con

tact

hi

stor

y an

d in

tera

ctio

ns w

ithin

Reg

iona

l M

useu

m e

xhib

ition

.

� Exp

lore

feas

ibili

ty o

f ret

aini

ng c

ultu

ral

arte

fact

s ex

cava

ted

from

Reg

iona

l M

useu

m s

ite.

� Opt

ions

in

vest

igat

ed

� Ele

men

ts

inco

rpor

ated

� Fea

sibi

lity

Stu

dy

com

plet

ed

Ong

oing

Ong

oing

Ong

oing

Pag

e 12

0 20

07/2

008

Ann

ual R

epor

t

ACCO

MM

ODAT

ION

& H

OUS

ING

St

rate

gic

Obj

ectiv

e D

irect

orat

e St

rate

gic

Act

ion

Indi

cato

rSt

atus

At 3

0/6/

08

Pro

gram

s an

d in

crea

sed

serv

ices

for p

eopl

e +

fam

ilies

w

ho a

re h

omel

ess

in

conj

unct

ion

with

key

st

akeh

olde

rs (i

nclu

ding

: D.V

. ,

cris

is a

nd e

xit h

ousi

ng, p

et

supp

ort,

and

cros

s se

rvic

e st

rate

gies

)

City

Pla

nnin

g � S

uppo

rt ap

plic

atio

ns fo

r fun

ding

from

co

mm

unity

gro

ups.

� O

btai

n ex

tern

al g

rant

fund

ing

to e

xpan

d se

rvic

es fo

r hom

eles

s pe

ople

.

� Let

ters

of S

uppo

rt pr

ovid

ed� L

evel

of e

xter

nal

inve

stm

ents

so

urce

s fo

r new

pr

ogra

ms

App

licat

ions

and

P

rogr

ams

supp

orte

d

Acc

essi

ble

and

affo

rdab

le

hous

ing

optio

ns fo

r Ind

igen

ous

Aus

tralia

ns,y

oung

peo

ple,

and

hom

eles

s fa

mili

es

City

Pla

nnin

g � S

uppo

rt ap

plic

atio

ns fo

r fun

ding

from

co

mm

unity

gro

ups.

� O

btai

n ex

tern

al g

rant

fund

ing

to e

xpan

d se

rvic

es fo

r hom

eles

s pe

ople

.

� Let

ters

of S

uppo

rt pr

ovid

ed� L

evel

of e

xter

nal

inve

stm

ents

so

urce

s fo

r new

pr

ogra

m

App

licat

ions

and

pr

ogra

ms

supp

orte

d

COM

MUN

ITY

SAF

ETY

Stra

tegi

c O

bjec

tive

Dire

ctor

ate

Stra

tegi

c A

ctio

n In

dica

tor

Stat

us A

t 30/

6/08

R

espo

nd to

crim

e an

d pu

blic

sa

fety

issu

es (G

C)

City

Pla

nnin

g Li

ase

with

NS

W A

ttorn

ey G

ener

al's

D

epar

tmen

t to

inve

stig

ate

optio

ns fo

r up

datin

g C

rime

Pre

vent

ion

Pla

n an

d se

ek

fund

ing

for c

rime

prev

entio

n in

itiat

ives

.

� Crim

e P

reve

ntio

n P

lan

upda

ted.

� App

licat

ion

for

fund

ing

lodg

ed.

� Ong

oing

st

rate

gies

iden

tifie

d� F

ebru

ary

2008

Sup

port

prog

ram

s th

at fo

ster

a

sens

e of

saf

ety

+ w

ell-b

eing

for

olde

r peo

ple

and

CA

LD p

eopl

e

City

Pla

nnin

g N

o st

rate

gies

iden

tifie

d fo

r 200

7/20

08

Nil

Nil


Competitive Neutrality Complaints

Within Hawkesbury City Council two Category 1 businesses have been identified. The Category 1 businesses are as follows:

�� Sewerage Services. �� Hawkesbury Leisure Centres.

Under the auspice of National Competition Policy the NSW Department of Local Government has issued three sets of guidelines to satisfy a commitment made by the Government in the Policy Statement on the Application of National Competition Policy to Local Government. These three guidelines are concerned with improving the efficiency of Local Government and address the following issues:

�� Competitive tendering. �� Pricing and costing of Council activities. �� Complaints management practices for competitive neutrality.

Hawkesbury City Council has complied with the principal requirements of these provisions through the implementation of policies and actions as discussed below.

Competitive Tendering

Competitive tendering is the calling of tenders by Council. Council then makes its decision based on the tender bids about who will provide the service.

The competitive tendering guidelines state explicitly that competitive tendering is not compulsory either as part of competition policy or otherwise. The guidelines recognise that, although competitive tendering can be used to achieve greater efficiency, there is no guarantee of this outcome. Advocated as alternative means of improving efficiency are workplace reform, bench marking, quality management systems and introduction of improved performance measures.

Hawkesbury City Council has, over several years, restricted the growth of employees and hired contractors to provide a wide range of Council services. By doing this Council has capitalised on the competitive prices offered in the market place.

Pricing and Costing

Pricing and costing guidelines have been issued which require councils to develop a separate internal reporting framework for council business activities. Council business activities are classified as either Category 1 businesses (>$2,000,000 annual turnover) or Category 2 businesses (<$2,000,000 annual turnover).

For figures regarding performance and financial position by business activities, please see Financial Statements in separate report.

One of the core elements of the pricing and costing guidelines is the requirement for Councils to include private sector pricing factors within its pricing policy. This seeks to place private and public competitors on a more equal footing in the market. The pricing factors that are identified under competition policy are taxation equivalent payments, debt guarantee fees and rates of return on capital invested. Each of the additional costs has been applied in an approximated manner to the Category 1 business activities as identified by Hawkesbury City Council.

A community service obligation may exist for Council’s business activities after the inclusion of tax equivalents and other notional costs.

This is allowable under competition policy guidelines where Council chooses to subsidise any business that it considers will not recover costs on a commercial basis. In the case of Sewerage Services, legal requirements prevent the transfer of any profits to Council’s general fund, hence prices are set to recoup costs only.


Complaints Management

A policy document was prepared by Council regarding the handling of competitive neutrality complaints and was implemented prior to 30 June 1998.

The document details such information as:

�� What is a competitive neutrality complaint? �� Time limits for responding to such complaints. �� Registration of complaints. �� Review of complaints. �� Actions required. �� Remedies. �� Responses.

No Competitive Neutrality Complaints were received by Council during the 2007/2008 year.

Freedom of Information

Contact Arrangements Requests under the Freedom of Information Act for access to documents should be accompanied by the prescribed application fee and directed in writing to:

The Freedom of Information Co-ordinator Hawkesbury City Council PO Box 146 WINDSOR NSW 2756

Enquiries may be directed to:

The Freedom of Information Co-ordinator by telephoning (02) 4560 4444 during office hours or by facsimile on (02) 4560 4400. Office hours are Monday to Friday 8.30am to 5pm.

Statement Of Affairs Hawkesbury City Council functions in accordance with the provisions of the Local Government Act 1993 and ancillary legislation. The organisation is based around the General Manager and three Divisions. The principal functions of each of these areas are:

General Manager

The General Manager’s office includes executive service support for the Councillors and oversees the overall management of the Council administration. It also has the direct reports from the Corporate Communication Section (which deals with media, publications, internal and external communication, civic programs and events); the Human Resources Section (which caters for all recruitment and selection, training, industrial relations and performance management issues); the Risk Management Section (which deals with Council's various insurances, OH&S matters, workers compensation and risk related matters) and deals with organisational strategic activities and relationships.


City Planning

The City Planning Division comprises of a multi disciplinary team incorporating strategic planning, development control, building control, customer services, regulatory services, community services, the strategic development of the Cultural Precinct and waste collection.

The Division is responsible for the production of the key strategic documents for Council, including the State of Environment Report, Local Environmental Plans, Development Control Plans, Contribution Plans, Cultural Plan, Social Plan (including the Social Atlas, Community Survey and Community Plan), Management Plan, Infrastructure Strategy and Annual Report. The Division is also responsible for the assessment of development applications, building compliance and certification and heritage conservation matters.

City Planning is responsible for a number of Council Committees including the Floodplain Risk Management Committee, Heritage Advisory Committee, Community Planning Committee, Waste Management Advisory Committee, Cultural Precinct Advisory Committee and the Bicycle and Access Mobility Committee.

Infrastructure Services Civil maintenance and construction including roads, bridges and drainage, building construction and maintenance, plant and ferry management, flood mitigation, parks construction and maintenance, survey and design and the operation of swimming centres, sewerage and waste.

Support Services

The Support Services Division comprises the Financial Services, Corporate Services and Governance, Information Services, and Cultural Services Branches of Council. The Division also deals with the provision of legal services to Council.

The Corporate Services and Governance Branch's main areas of responsibility are in regard to administration, property and printing. These areas include governance, word processing, switchboard/reception, council meetings, access to information, property management, sales and acquisitions and printing and design of various Council documentation, signs, banners, brochures and flyers.

The Cultural Services Branch includes the Hawkesbury Central Library, Hawkesbury Regional Gallery, Hawkesbury Regional Museum in Windsor and Richmond Branch Library - altogether making up the 'Cultural Precinct' - as well as the Visitors Information Centre at Clarendon.

The key functions of the Financial Services Branch include financial accounting, financial management, supply management and rates. These functions cover various work areas including accounts payable, payroll, investments, statutory and Council formal reports, budgets, procurement, contract management, rates notices, pensioner rebates and property title details.

The Information Services Branch undertakes information technology and records activities, being essential computer hardware and software resources, ongoing maintenance and customer support as well as an integrated network infrastructure to meet with corporate objectives.

Hawkesbury City Council in exercising its powers conferred by the Local Government Act 1993 and ancillary legislation including the Roads Act 1993 and Environmental Planning and Assessment Act 1979, has a wide ranging effect on members of the public through the provision of the services detailed above. These services can affect the quality of life for the residents and ratepayers whilst the various regulatory functions such as the consideration of development applications and construction certificates, building applications and traffic management provide examples of the additional impact of the built environment of the City.

Access To Information The Council takes great care to maintain and manage records that include Microfiche, Hard Copy


Files/Documents and Electronic Records. Emphasising the importance of this, the Council employees dedicated staff to manage records effectively.

Council's computerised records management system ensures that all records are well managed and retained over specified periods of time in accordance with the Local Government Act 1993 and State Records Act 1998. All Council's business documentation is entered into this system and distributed to the appropriate area for action, thus allowing the Council to respond faster to correspondence/requests. In addition, paper documentation is kept on site and at the Government Records Repository at Kingswood.

The Public may request the Council for access to its records. Dependent upon the request, prescribed fees payable under the terms of the Freedom of Information Act and copying charges under Section 12 of the Local Government Act, may be applied.

Policy For Access To Information Introduction

In adopting an open file policy for access to information, Council recognises and promotes the public's right to broad ranging access to Council information and documents. Also Council encourages open and transparent governance and well informed community debate.

All requests will be processed promptly and in accordance with the relevant legislation.

Statutory Access to Council Documents

Requests to access documents may be made under the Freedom of Information Act 1989 or the Local Government Act 1993.

It is pointed out that Section 12(6) of the Local Government Act 1993 provides that:

"The Council must allow inspection of its other documents (other than the documents freely available under Section 12(1)) free of charge unless in the case of a particular document, it is satisfied that allowing inspection of the document would, on balance, be contrary to the public interest."

The following documents are available under Section 12(1) of the Local Government Act 1993, free of charge:

�� Code of conduct

�� Code of meeting practice

�� Annual report

�� Annual financial reports

�� Auditor's report

�� Management plan

�� EEO management plan

�� Payment of expenses and provision of facilities to councillors policy

�� Land register

�� Register of investments

�� Returns of the interests of councillors, designated persons and delegates

�� Returns as to candidates' campaign donations

�� Agendas and business papers for Council and Committee meetings (but not including business papers for matters considered when part of a meeting is closed to the public)


�� Minutes of Council and Committee meetings, but restricted (in the case of any part of the meeting that is closed to the public), to the resolutions and recommendations of the meeting

�� Any Codes referred to in the Local Government Act 1993 �� Register of delegations �� Annual reports of bodies exercising delegated Council functions �� Applications under Part 1 of Chapter 7 of the Local Government Act 1993 for approval to erect a

building, and associated documents, subject to restrictions outline in Section 12(1A) of the Act �� Development applications (within the meaning of the Environmental Planning and Assessment

Act 1979) and associated documents, subject to restrictions outline in Section 12(1A) of the Act �� Local policies adopted by the Council concerning approvals and orders �� Records of approvals granted, any variation from local policies with reasons for the variation,

and decisions made on appeals concerning approvals �� Records of building certificates under the Environmental Planning and Assessment Act 1979 �� Plans of land proposed to be compulsorily acquired by the Council �� Leases and licences for use of public land classified as community land �� Plans of management for community land �� Environmental planning instruments, development control plans and contributions plans made

under the Environmental Planning and Assessment Act 1979 applying to land within the Council's area

�� The statement of affairs, the summary of affairs and the register of policy documents required under the Freedom of Information Act 1989

�� Departmental representatives' reports presented at a meeting of the Council in accordance with Section 433 of the Local Government Act 1993

�� The register of graffiti removal work kept in accordance with Section 67C of the Local Government Act 1993


Processing Applications for Access to Information

Access to documents other than those listed as freely available under Section 12(1) of the Act, are provided in accordance with Section 12(6) of the Act rather than under Freedom of Information legislation. No fees are payable for viewing the documents, however, coping charges as detailed in the Revenue Pricing Policy - Fees and Charges Schedule, may be applied.

Requests to view other documents will be approved unless:

(a) Granting public access is prohibited under relevant legislation; or

(b) The General Manager or Public Officer (or other delegated staff member) believe granting access to a particular document is contrary to the public interest; or

(c) If in the case of a complainant's name and contact details:

(i) The information has not previously been made public; and

(ii) In the opinion of Council's General Manager, Public Officer or his/her delegate; - it is clear that the life or physical safety of the complainant could reasonably be

expected to be endangered if such information was released or; - there are facts in relation to the complainant other than the mere fact that a particular

person has made a complaint which would amount to an unreasonable disclosure of information concerning personal matters;

- release of these details would be contrary to the public interest.

When requesting access to documents not listed in Section 12 of the Local Government Act 1993, customers will be requested to complete a request form.

If access to a document or any information is restricted:

�� the customer will be given written reasons for the restriction; �� the details of the restriction will be reported to a Council meeting and will be publicly available; �� Council will review the restriction under Section 12(A) of the Local Government Act 1993.

Conclusion

This policy aims to meet the objective of open and transparent governance and encourages community input on matters before the Council. Privacy of the complainants is also recognised through denial of access where the release of information would compromise individual safety, constitutes an unreasonable disclosure of personal information or is contrary to public interest.

Council has developed a Privacy Management Plan and Codes of Practice in accordance with the Privacy and Personal Information Protection Act 1998 (NSW) to protect the public from disclosure of personal information.

As a result, all applications for access of information since February 2000, are handled in accordance with the provisions of Section 12 of the Local Government Act 1993 in preference to the Freedom of Information Act 1989.


Annual Statistical Reports Details regarding numbers of new FOI requests - Information relating to numbers of new FOI requests received, those processed and those incomplete from the previous period is contained in the following table:

Part A

FOI Requests Personal Other Total

A1 New (including transferred in) 3 5 8

A2 Brought forward - - -

A3 Total to be processed 3 5 8

A4 Completed 3 4 7

A5 Transferred out - - -

A6 Withdrawn - - -

A7 Total processed 3 4 7

Unfinished (carried forward) - 1 1

Part B

What happened to completed requests? (Completed requests are those on line A4)

Result of FOI Requests Personal Other

B1 Granted in full - 1

B2 Granted in part 2 3

B3 Refused 1 -

B4 Deferred - -

B5 Completed* 3 4

Part C

Ministerial Certificates - number issued during the period.

C1 Ministerial Certificates Issued Nil


Part D

Formal Consultations - number of requests requiring consulates (issued) and total number of FORMAL consultations(s) for the period.

Issued Total

D1 Number of requests requiring formal consultation(s)

3 3

Part E

Amendment of personal records - number of requests - number of requests for amendments processed during the period.

Result of Amendment Request Total

E1 Result of amendment - agreed -

E2 Result of amendment - refused -

E3 Total Nil

Part F

Notation of personal records - number of requests for notation processed during the period.

F3 Number of Requests for notation Nil

Part G

FOI Requests granted in part or refused - basis of disallowing access - Number of times each reason cited in relation to completed requests that were granted in part or refused.

Basis of Disallowing or Restricting Access Personal Other

G1 Section 19 (application incomplete, wrongly directed)

- -

G2 Section 22 (deposit not paid) - 1

G3 Section 25(1)(a1) (diversion of resources) - -

G4 Section 25 (1)(a) (exempt) 2 3

G5 Section 25(1)(b),(c),(d) (otherwise available) - -

G6 Section 28 (1)(b) (documents not held) - -

G7 Section 24 (2) (Deemed refused, over 21 days) - -

G8 Section 31 (4) (released to medical practitioner) - -

G9 Totals 2 4


Part H

Costs and fees of requests processed during the period (i.e. those included in lines A4, A5 and A6).

Assessed Costs

FOI Fees Received

H1 All completed requests $953.00 $510.00 (Fee &

processing charges)

Part I

Discounts allowed - numbers of FOI requests processed during the period where discounts were allowed.

Type of Discount Allowed Personal Other

I1 Public Interest - -

I2 Financial Hardship - Pensioner/Child - -

I3 Financial Hardship - Non profit organisation - -

I4 Significant correction of personal records - -

I5 Totals Nil Nil

Part J

Days to process - Number of completed requests (A4) by hours taken to process.

Processing Hours Personal Other

J1 0 - 10 hrs 3 3

J2 11 - 20 hrs 1 -

J3 21 - 40 hrs - -

J4 Over 40 Hrs - 4

J5 Totals 3 4

Part K

Reviews and Appeals - number finalised during the period.

K1 Number of internal reviews finalised 1 K2 Number of Ombudsman reviews finalised NilK3 Number of Administrative Decisions Tribunal Nil


Part L

Details of Internal review Results - in relation to internal reviews finalised during the period.

Basis of Internal Review Personal Other

Grounds on which internal review requested Upheld* Varied* Upheld* Varied*

L4 Access Refused - - - -

L5 Deferred - - - -

L6 Exempt matter 1 1 - -

L7 Unreasonable charges - - - -

L8 Charge unreasonably Incurred - - - -

L9 Amendment refused - - - -

L10 Totals Nil 1 Nil Nil

* Note: Relates to whether or not the original agency decision was upheld or varied by the internal review.

Comparison To 2006/2007 Statistic Information with Previous Year

There was 7 completed FOI applications during 2007/2008 compared to 5 completed application in 2006/2007.

No ministerial directions for amendment of personal records were received in this period.

One internal review was received during 2007/2008. While there were no Ombudsman reviews, one matter was listed before the Administrative Decisions Tribunal in 2007/2008. The applicant subsequently withdrew the appeal.

Impact Of The Freedom Of Information Act Hawkesbury City Council has, since prior to the introduction of the Freedom of Information (FOI) Legislation and Local Government Act 1993, advocated a policy of open government with access being available to documents of the Council and all meetings open to the public.

The introduction of the legislation and the community's increased awareness of information being available has placed a greater resource commitment on the organisation's behalf in providing access to documents. While the number of FOI applications as above have been minimal, an increase in the number of access to information requests under Section 12 of the Local Government Act, continue to impact on Council's activities by increasing the amount of time Council commits to researching, compiling and providing the required documents.

Council's policies and procedures have been extended to provide consistent pre-application advice to applicants. This includes explaining the procedures involved in determining a request, and assisting the applicant in identifying the nature of the information being sought.

From 1 July 2000, it has also been necessary to consider the requirements of the Privacy Management Plan, in assessing applications for access to information.


On 22 April 2008 the NSW Ombudsman announced that his Office will undertake a comprehensivereview of the ROI Act, as the Ombudsman believes that the Act is not operating effectively. The findings and recommendations of the Ombudsman's investigation will be reported to the NSW Parliament.

Section F There were no enquiries or appeals involving the Ombudsman.

Section G Council at its meeting on 11 July 2000 adopted, in accordance with the Privacy and Personal Information Protection Act 1998, the Model Plan as developed by Privacy NSW in conjunction with a Working Party of Local Government representatives, as its Privacy Management Plan.

There was no review conducted by or on behalf of Council under Part 5 of the Privacy and Personal Information Protection Act 1998 during 2007/2008.