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13 best practices of office management

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PRACTICES of Office Management BEST

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Page 1: 13 Best Practices of Office Management

PRACTICESof Office Management

BEST

Page 2: 13 Best Practices of Office Management

UNDERSTAND THE PRACTICE

11

Page 3: 13 Best Practices of Office Management

Be KNOWLEDGEABLEabout the practice.

Page 4: 13 Best Practices of Office Management

Be able to ANSWER QUESTIONSabout the practice forboth staff& clients.

Page 5: 13 Best Practices of Office Management

Be able to ANSWER QUESTIONSabout the practice forboth staff& clients.

Page 6: 13 Best Practices of Office Management

ImplementPOLICY &

PROCEDURESto the staff.

Page 7: 13 Best Practices of Office Management

SUPPORTTHE PROCESS

2

Page 8: 13 Best Practices of Office Management

Understand the

MISSIONof the practice.

Page 9: 13 Best Practices of Office Management

EVALUATEwhether the

mission goalsare being met.

Page 10: 13 Best Practices of Office Management

MAKECHANGES

to the missionto allow for

more efficiency.

Page 11: 13 Best Practices of Office Management

Allow for INPUTfrom the client.

Page 12: 13 Best Practices of Office Management

KNOW CURRENT PROCEDURES

3

Page 13: 13 Best Practices of Office Management

EDUCATEyourself on the newest

office procedures.

Page 14: 13 Best Practices of Office Management

Be able to

TALK CONFIDENTLY about procedures.

Page 15: 13 Best Practices of Office Management

IMPLEMENTPROCEDURES

on a daily basis.

Page 16: 13 Best Practices of Office Management

ADJUST procedures to fit a client.

Page 17: 13 Best Practices of Office Management

UP-TO-DATEON PRODUCTS

4

Page 18: 13 Best Practices of Office Management

Be familiar with yourSALES REP.

Page 19: 13 Best Practices of Office Management

Be familiar with yourSALES REP.

Page 20: 13 Best Practices of Office Management

COMMUNICATEwith your sales rep.

Page 21: 13 Best Practices of Office Management

COMMUNICATEwith your sales rep.

Page 22: 13 Best Practices of Office Management

Be OPEN to NEW products.

Page 23: 13 Best Practices of Office Management

Know what SELLS.

Page 24: 13 Best Practices of Office Management

LISTENto staff and clients.

Page 25: 13 Best Practices of Office Management

5IMPROVE

PRODUCTIVITY

Page 26: 13 Best Practices of Office Management

Insure that all are using their time productively.

Page 27: 13 Best Practices of Office Management

Use email, calls and texts for

quicker contact.

Page 28: 13 Best Practices of Office Management

Outline individualstaff responsibility.

Page 29: 13 Best Practices of Office Management

Identify thego to personin an emergency.

Page 30: 13 Best Practices of Office Management

BE ATTENTIVETO STAFF

6

Page 31: 13 Best Practices of Office Management

Provide leadership to staff.

Page 32: 13 Best Practices of Office Management

EnsurePOLICY & PROCEDURESare beingfollowed.

Page 33: 13 Best Practices of Office Management

Ask forfeedback &

LISTENTO STAFF.

Page 34: 13 Best Practices of Office Management

7PROMOTETEAMWORK

Page 35: 13 Best Practices of Office Management

Conference with staff.

Page 36: 13 Best Practices of Office Management

Allow staff to follow through

with client.

Page 37: 13 Best Practices of Office Management

COMMEND STAFFon a good job.

Page 38: 13 Best Practices of Office Management

8IDENTIFYCLIENTS

Page 39: 13 Best Practices of Office Management

Know your client base.

Page 40: 13 Best Practices of Office Management

Assure clients theirfeedback matters.

Listen to your clients.

Get feedback from clients.

Page 41: 13 Best Practices of Office Management

Assure clients theirfeedback matters.

Listen to your clients.

Get feedback from clients.

Page 42: 13 Best Practices of Office Management

Assure clients theirfeedback matters.

Listen to your clients.

Get feedback from clients.

Page 43: 13 Best Practices of Office Management

REDUCEDELAYS & WAITS

9

Page 44: 13 Best Practices of Office Management

Know if there are delays.

Page 45: 13 Best Practices of Office Management

Relay to clients about

delays.

Page 46: 13 Best Practices of Office Management

Ask if client would like to reschedule.

Page 47: 13 Best Practices of Office Management

UNDERSTANDTHE CLIENT’S POINT-OF-VIEW

10

Page 48: 13 Best Practices of Office Management

Though clientsmay not be right their

voice is important.

Page 49: 13 Best Practices of Office Management

ASSURETHE CLIENT

that the matter will be taken

care of.

Page 50: 13 Best Practices of Office Management

Know when todefer a clientto anotherindividual.

Page 51: 13 Best Practices of Office Management

Know when to STEP INto assist staff with the client.

Page 52: 13 Best Practices of Office Management

11DEAL WITH ISSUESIMMEDIATELY

Page 53: 13 Best Practices of Office Management

Handle issuesas soon as they

happen in an appropriate

manner.

Page 54: 13 Best Practices of Office Management

Avoid repeated issuesby conferencing.

Page 55: 13 Best Practices of Office Management

Learn fromissues &

implement

Page 56: 13 Best Practices of Office Management

Learn fromissues &

implement CHANGE.

Page 57: 13 Best Practices of Office Management

PROCESS CLIENTSSUCCESSFULLY

12

Page 58: 13 Best Practices of Office Management

Be preparedfor clientsand follow procedures to welcome them.

Page 59: 13 Best Practices of Office Management

LISTEN attentively to the client.

Page 60: 13 Best Practices of Office Management

& send them off satisfied.

Conclude their business

Page 61: 13 Best Practices of Office Management

13REVIEWTHE DAY

Page 62: 13 Best Practices of Office Management

Were all requirementsmet?

Page 63: 13 Best Practices of Office Management

Were the clients satisfied?

Page 64: 13 Best Practices of Office Management

If not, what can we do better?

Page 65: 13 Best Practices of Office Management

Implement new procedures.

Page 66: 13 Best Practices of Office Management

Identify resolutions to staff issues.

Page 67: 13 Best Practices of Office Management

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