11a amadeus advance fares and ticketing training · pdf filethe amadeus central system is a...

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11A Amadeus Advance Fares and Ticketing Training Guide

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Document Control

Security level

Company

Automated Systems Co.

Department Training Services

Author Shadab Kazi

Reviewed by Kamran Khan 30 SEP 12 Version Date Change Comment By

01 SEP 2012

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TABLE OF CONTENTS

PNR HISTORY .............................................................................................................................................................. 5

COPY PNR ...................................................................................................................................................................... 5

MINIMUM CONNECT TIME (MCT) ...................................................................................................................... 5

AMADEUS PNR VIEW ............................................................................................................................................... 6

PNR LIST ENTRIES (LPO) ....................................................................................................................................... 7

LIST PNRS TO QUEUES ............................................................................................................................................ 8

CODESHARE AGREEMENT ..................................................................................................................................... 9

GG PAGES .................................................................................................................................................................... 10

FARES ........................................................................................................................................................................... 11

FARE NOTES .............................................................................................................................................................. 11

MASTER PRICER EXPERT (FXD) ........................................................................................................................ 12

TICKETS TO BE ISSUED WITH TOUR CODE AND BSP CODE .................................................................. 13

GROUP BOOKING ..................................................................................................................................................... 15

CREATING MANUAL TST ...................................................................................................................................... 15

UPDATING TST ......................................................................................................................................................... 16

STEPS TO ISSUE TICKET ....................................................................................................................................... 16

FORM OF PAYMENT OPTIONS: .......................................................................................................................... 17

TICKET ISSUE OPTIONS: ....................................................................................................................................... 17

ITINERARY / E TICKET – DISPLAY AND PRINT .......................................................................................... 17

SALES REPORT .......................................................................................................................................................... 18

AMADEUS QUEUS .................................................................................................................................................... 19

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INTRODUCTION

The Amadeus central system is a global distribution system (GDS) that allows users to provide complete travel arrangements for multiple travel-related companies, including airlines, trains, hotels, car rentals, cruises and ferries

AUDIENCE

This course guide is intended for Travel professionals attending the Amadeus Basic Reservation and Ticketing training course.

COURSE OBJECTIVES

The objective of the Amadeus Basic Reservation and Ticketing course is to provide a high standard of knowledge and experience in order for the participants to receive the Amadeus Certification.

COURSE GUIDE OBJECTIVES

The aim of this document is to reinforce the lessons you learn in the Amadeus Basic Reservation and Ticketing course. This guide provides help in understanding the material presented in the course

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PNR HISTORY HELP PAGE: HE HISTORY Every pnr that is created in the distribution system has associated historical information. the historical information is a record of the creation of the pnr and of any additions,modifications, cancellations, and deletions that are subsequently made to it. the system updates pnr history at each end of transaction entry.

RH/ALL Display entire history of current PNR RHI Display only air history of current PNR RHQ Display only Queue history RHS4 Display illustrated history for segment no 4 in PNR

COPY PNR HELP PAGE: HE COPY How to Copy a PNR You have several options available when you need to copy a PNR. Once the PNR is copied, you save it as a new PNR to obtain a new record locator. For more information on copying PNRs, see HE COPY.

RRN To copy all of the PNR's itinerary and passenger information

RRA To copy a PNR and to create an associated cross-reference (AXR) record between the original PNR and the newly created PNR

RRI To copy only the itinerary information from the PNR,

RRP To copy only the PNR's passenger information (NAME, PHONE FIELD)

MINIMUM CONNECT TIME (MCT) HELP PAGE: HE MCT The minimum connect time is the minimum time passenger must allow to make connection between flights at and airport of city. MCT information is valid for a specific date only. You can include a date in all the DM entries, except when using a short cut entry from a PNR or AVIALABILITY /SCHEDULE display. DM AMS / 12JAN12 - TO SEE MCT FOR SPECIFIC AIRPORT AND DATE

DM LON / 12 JAN12 - TO SEE MCT BETWEEN TERMINALS AND AIRPORTS AT MULTI-AIRPORT CITY

DM LGW-LHR/12JAN12- TO SEE MCT BETWEEN SPECIFIC AIRPORTS WITH SAME CITY

DM 2 / 3- TO SEE MCT BETWEEN TWO FLIGHT SEGMENTS IN A PNR

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AMADEUS PNR VIEW HELP PAGE: HE DIR

What is PNR VIEW?

PNR view functionality allows you to see your PNR directly in the Airline system using the airline locator (pnr). You can also see the airline pnr history. This function is very useful when airline has given the confirmation and the Amadeus pnr is not updated. Using this functionality you can see the pnr in airline system and ask Amadeus helpdesk to update accordingly.

Airlines supporting PNR VIEW display:

AA, AI, AZ,BI, BR, CI, CO, IT, MH, MI, SQ, US, JM, 5K, MM, ZE, PS, TN, PZ, VS, W5, P2, AP, AQ, R7, HA, HP,CX, 9W

ENTRY for retrieving the pnr:

19WRT5LC123

1 transaction code

AA airline code (American airlines)

5LC123 airline vendor locator

Scrolling entries 1AAMD or 1AAMU

History 1AARH

You can also see other functions supported through Direct Access depending on the agreement between airline and Amadeus like Fare display, seat maps, flight information, and availability.

To see what other functions are available, please do entry:

HE DIR AA (airline code)

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PNR LIST ENTRIES (LPO) HELP PAGE: HE LPO LPO search by office allows you to create a list of passenger names and record locators, which you can display on your terminal, send to a printer, or place on a queue. You can search for passengers by specifying criteria such as ticketing information or boarding points, airline etc. You can display, print or queue the results as many times as you wish, or retrieve a pnr by referencing it from a list. Each office is allowed to have a maximum of 10 LPO searches in the table. Following are the entries to be used for searching the PNRs: LPO/ALL To search through all pnrs for which your office is responsible You can further narrow your search using search codes and criteria. For example enter: LPO/A (AF, BA) B (CPH)

LPO transaction code for search by office /A slash, first search code (mandatory) (AF, BA) open bracket, search criteria separated by commas Close bracket (conditional depending on search code) B second search code (optional) (CPH) second search criteria (conditional by search code) LPO/D(15DEC) list of PNRs for specific date LPO/D(01DEC-31DEC) list of PNRs for date range LPO/D(01DEC-31DEC)S(1234AB) list of PNRs for date range & specific sign LPO/D(15DEC)B(KWI) list of PNRs for specific date & boarding

Point After the above entries below will be the system response:

Follow up entries to see the PNRs LPS/PS display the passenger list status table -We can use further entries once the requested list is showing as PROCESSED LPS/D1 display the search results LPS1 or LPS2 retrieve a pnr from the passenger list

ACCEPTED – CHECK REQUEST STATUS WITH LPS/PS

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If the passenger request list is full, you will get following message: PASSENGER LIST STATUS TABLE FULL - PLEASE DELETE IT

To delete/ cancel entire list table - LPX/ALL To delete/cancel only specific lines - LPX/1

- LPX/1,4-5 -

LIST PNRS TO QUEUES When you request an LPO search with above entries, you can queue the result to a specific queue which can be at your own office ID or the office ID being searched. Following is entry to list pnrs with required criteria and queue the pnrs directly to a specific queue number: LPO/A (KU) D (15OCT) –Q85

LPO transaction code for search by office /A slash, first search code (mandatory) (KU) open bracket, Search criteria –KUWAIT AIRWAYS only, close bracket D second criteria search code (15OCT) open bracket, specific date, close bracket

- hyphen Q85 queue PNRs to queue no 85 The PNRS will be automatically queued to specified queue no. NOTE: THE QUEUE MUST BE EMPTY AT THE TIME THE ENTRY IS MADE.

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CODESHARE AGREEMENT

1. Commercial Duplicate

5 BA:QF3415 J9 C9 D9 I9 Y9 B9 H9 /LHR 5 CDG 2A

OPERATING CARRIER Here QF is the COMMERCIAL DUPLICATE of BA

5 – is the line number in availability display

• Carrier on left side of ( : ) sign ….Here BA (British Airways) will be the operating carrier on this route (LHR to CDG) for this flight

• Carrier on right side of ( : ) sign….here QF (Qantas) will be the COMMERCIAL DUPLICATE of BA

• Both the Airlines (BA & QF) can ISSUE and SALE tickets • Both the Airlines (BA & QF) are the marketing carriers so they can market their share

of quota under their designated names flags.

2. Franchise Agreement

7 WX * AF 5019 J4 W9 S9 A9 Y9 B9 M9 /LCY ORY

OPERATING CARRIER MARKETING CARRIER

Line number

• Carrier on left side of ( * ) sign …here WX ( Citijet) will be purely operating carrier on this route (LHR to CDG)

• This carrier (WX) cannot ISSUE and SALE tickets • This carrier (WX) will not do marketing for selling tickets on its name.

================================================================== • Carrier on right side of ( * ) sign….here AF (Air France) will be the ONLY Marketing

carrier on the route ( LHR to CDG) for this flight • Only carrier AF will ISSUE and SALE tickets on its name Flag

It’s a franchise or subsidiary agreement where carrier WX will lease its aircraft to AF and will not have any say in its commercial benefits.

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GG PAGES HELP PAGE: HE GG GGAIRLH DISPLAY GG AIR PAGES FOR THE AIRLINE – LH (LUFTHANSA) TGAD-BA DISPLAY LIST OF CARRIERS HAVING E TICKETING AGREEMENT WITH

BRITISH AIRWYAS (BA) TGAD-BA/EK DISPLAY E TICKETING AGREEMENT BETWEEN BA AND EK HE ETT BA DISPLAY E TICKETING FUNCTIONS FOR CARRIER BA GGPCAKU DISPLAY FUNCTIONS AVAILABLE ON AMADEUS FOR KU TGETD-KW DISPLAY LIST OF CARRIERS WHICH PERMIT E TICKETING IN KUWAIT TGBD-KW DISPLAY LIST OF CARRIERS UNDER KUWAIT BSP TGGSD-KW DISPLAY GSA TABLE FOR KUWAIT MARKET PV DISPLAY OFFICE PROFILE FOR YOUR AGENCY PV/C DISPLAY PLATING CARRIERS FOR YOUR AGENCY PV/KWIKT2298 DISPLAY OFFICE PROFILE FOR OTHER AGENY WITH OFFICE ID

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FARES FARE QUOTE DISPLAY (FQD ENTRIES) FOR HELP: HE FQD FQDKWILON Display Fare for a Specific Sector - OW & RT FQDKWIMNL/AQR/D15DEC Display Fare for a Specific Sector, Date - OW & RT FQDKWIMNL/AQR/D15DEC/IO Display fare for specific Sector Airline and Date –

OW FQDKWIMNL/AQR/D15DEC/IR Display fare for specific Sector Airline and Date –

RT FQDKWIMNL/AQR/D15DEC/IH Display Fare in half round trip fares in NUC FQDKWILON/ABA/R,-CNN Display CHILD Discounted –FQD FQDKWIMNL/AQR/D15DEC/R,AT Display fares including Taxes FQDKWILON/ABA/IR/R,U Display Fares -only Private Fares FQDKWILON/AKU/IR/DR,UP Display Fares – private and public FQDKWILON/ABA/IR/R,U012345 Display Fares with specific corporate deal number FQDKWIBBOM/AKU/R,-YG,FS-KWD Display Government fares only FQDKWILON/ABA/R,-YTH Display YOUTH fares only FQDKWIBOM/A9W/RDEP,*PTC Display Deportee fares (if the Airline has filed fares

under this category) FQDKWIBOM/A9W/R,YG,FS-KWD Display Government fares only (if the Airline has

filed fares under this category)

FARE NOTES Fare rules contain the conditions and regulations applicable to a specific fare. You can display fares notes with follow up entries to – FARE DISPLAY (FQD) and FARE QUOTE (Example: FXP, FXX, FXA, FXB, FXL, etc.) Following are the follow up entries which can be used to view fare notes: FOR HELP: HE FQN FQN5 Display the fare notes from FARE QUOTE DISPLAY line no 5 FQN5* Display list of fare notes index from FARE QUOTEQDISPLAY line no 5 FQN5*PE Display penalties paragraph from FARE QUOTE DISPLAY line no 5 FQN*AP, PE, CD Display list of paragraphs from FARE QUOTE DISPLAY line no 5 FQDR Display fare in opposite direction FRC5/USD Display fare in another currency (USD) FQK5 Display TAX breakdown from FARE QUOTE DISPLAY line no 5 FQR5 Display the routing for the FARE QUOTE DISPLAY line no 5 FQS5 Display booking code information from FQD line no 5 FQS5/ACA Display booking code information for specific Airline from FQD line

no 5 FQNTAX/KUWAIT Display TAX information for specific county FQNTAX/UB Display TAX information for specific tax type

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MASTER PRICER EXPERT (FXD) FOR HELP: HE FXD Amadeus Master Pricer Expert allows you to search for recommendations for available flights and fares for a travel itinerary, without pnr. You can request up to six segments, including up to two surface segments and you can enter options to describe the itinerary. The maximum numbers of recommendations returned is up to twenty (20). When you have chosen a recommendation you can book it using entry – FXZ or FXU FXD entries: FXDKWI/D15DECDXB Search recommendations for one-way

journey (KWI to DXB) with specific date (15 DEC)

FXDKWI/D15DECDXB/D15JANKWI Search recommendations for Return journey

FXDKWI/D15DECDXB//AKU Search specifying a carrier FXDKWI/D15DECDXB/D15JANKWI//KC Search recommendations only in business

Clas Cabin FXDKWI/D15DECDXB/D15JANKWI//KF Search recommendations only in First class

Cabin FXDKWI/D15DECLON—PAR/D15JANKWI Search recommendations with surface

sector FXD2KWI/D15DECDXB Search recommendations for two

passengers FXD2KWI/D02MARBOM//PAX/1/RCHD Search for 1 Adult and 1 Child FXDKWI/D02MARBOM//PAX/1/INF/1 Search for 1 Adult and 1 Infant FXD2KWI/D02MARBOM//PAX/1/RCHD/INF/1 Search for 1 Adult 1 Child and 1 Infant

FOLLOW UP ENTRIES: FXS2 To Display recommendations in a Group 2 (if more than one

recommendations offered in Group 2) FXZ2 To book the recommendation no 2 (book without creating TST) FXU2 To book the recommendation no 2 (book and create TST) MPFXD To return to original display of recommendations in groups

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TICKETS TO BE ISSUED WITH TOUR CODE AND BSP CODE 1. TOUR CODE ONLY- ( 1 ADULT PASSENGER ONLY)

1) FXP - FARE QUOTE 2) FM0 - COMMINSION (IF REQUIRED) 3) FT*ABC123 - TOUR CODE ENTRY (Given by the Airline) 4) FPCASH - FORM OF PAYMENT 5) RFZ;ER - RECEIVE AND ER 6) TTP - ISSUE TICKET

2. BSP CODE ONLY - (1 ADULT PASSENGER ONLY)

1) FXP - FARE QUOTE 2) FM0 - COMMINSION (IF REQUIRED) 3) FTNRZOO250 - ENTER BSP CODE 4) FPNR + CASH /KWD100.000 - ENTER FOP (KD 100 – Total TST amount,

Published fare including Taxes) 5) RFZ;ER - RECEIVE AND ER 6) TTP - ISSUE TICKET • PNR WITH 1 ADULT WITH BSP CODE AND 1 INFANT WITHOUT BSP CODE

1) FXP - FARE QUOTE 2) FM0 - COMMISION (IF REQUIRED) 3) FT PAX NR Z00150 - BSP CODE ONLY FOR ADULT 3) FP PAX NR + CASH /KWD100.000 - FOP FOR ADULT (TOTAL TST AMOUNT) 4) FP INF CASH - FOP FOR INFANT (NO BSP CODE FOR INFANT) 5) RFZ;ER - RECEIVE AND ER 6) TTP/PAX AND - ISSUE TICKETS

TTP/INF • PNR HAVING 2 ADULT WITH BSP CODE AND 1 INFANT WITHOUT CODE

1) FXP - FARE QUOTE 2) FM0 - COMMISION (IF REQUIRED) 3) FT PAX NR Z00150 - BSP CODE ONLY FOR ADULT 4) FP PAX NR + CASH /KWD100.000 - FOP FOR ADULT (TOTAL TST AMOUNT) 5) FP INF CASH - FOP FOR INFANT (NO BSP CODE FOR INFANT) 7) RFZ;ER - RECEIVE AND ER 8) TTP/PAX AND - ISSUE TICKETS TTP/INF

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• PNR HAVING 1 ADULT AND 1 CHILD WITH BSP CODE 1) FXP - FARE QUOTE 2) FM0 - COMMINSION (IF REQUIRED) 3) FTNRZOO250/P1 - ENTER BSP CODE FOR ADULT PAX 4) FTNRZOO150/P2 - ENTER BSP CODE FOR CHILD PAX 5) FPNR + CASH / KWD300/P1 - ENTER FOP FOR ADULT PAX (Total TST amount for

Adult passenger) 6) FPNR + CASH/ KWD100/P2 - ENTER FOP FOR CHILD PAX

(Total TST amount for Child passenger) 7) RFZ;ER - RECEIVE AND ER 8) TTP/P1 AND TTP/P2 - ISSUE TICKET 3. PNR WITH BSP CODE AND TOUR CODE ONLY (ONE ADULT ) 1) FXP - FARE QUOTE 2) FM0 - COMMINSION (IF REQUIRED) 3) FTNRZ00QSS/KWI12345 - ENTRE BSP CODE / TOUR CODE 4) FPNR + CASH /KWD100.000 - ENTER FOP (KD 100 – Total TST amount,

Published fare including Taxes)

5) RFZ;ER - RECEIVE AND ER 6) TTP - ISSUE TICKET (If the tour code is long, you can enter the same in endorsement with entry FE KWI123456 OR Can modify present endorsement with entry 5///TOUR CODE KWI123456, where 5 is (FE) -endorsement line number)

• PNR HAVING 1 ADULT AND 1 CHILD WITH BSP CODE & TOUR CODE 1) FXP - FARE QUOTE 2) FM0 - COMMISSION (IF REQUIRED) 3) FTNRZOO250/KWI12345/P1 - ENTER BSP / TOUR CODE FOR ADULT 4) FTNRZOO150/KWI12345/P2 - ENTER BSP / TOUR CODE FOR CHILD 5) FPNR + CASH/KWD300 - ENTER FOP FOR ADULT PAX 6) FPNR + CASH/KWD100 - ENTER FOP FOR CHILDPAX (Total TST amount for each passenger)

7) FT*123456 - TOUR CODE ENTRY(given by Airline) 8) TTP - ISSUE TICKET (If the tour code is long, you can enter the same in endorsement with entry FE KWI123456 OR Can modify present endorsement with entry- 5///TOUR CODE KWI123456, where 5 is (FE)- endorsement line number)

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GROUP BOOKING

To handle bookings for large parties of up to 99 passengers, a special type of PNR, a Group PNR – has to be used. Service segments cannot be used in Group pnrs. Amadeus transmits tickets numbers only to those Airlines that have agreed to receive them. Kindly check directly with the Airline if ticket number is transmitted. The GROUP pnr must contain the following elements:

1) Group Name 2) Group Fare (SSR element) 3) Other Mandatory elements required to create a Amadeus PNR

However following steps can be followed to create Group PNR:

1) Group Name NG50KUHOLIDAYS 2) Itinerary SSKU301G15JANKWIBOMPK50/ABC123

(Air segment is created with passive segment (PK) as confirmed booking is created in the Airline system)

3) Group Fare SRGRPFKU-G90 (G90- FARE BASIS GIVEN BY AIRLINE) 4) AP 5) TKOK 6) RFS;ER 7) Only after creating the Amadeus pnr you can add the names of the passengers

individually with the entry: NM1ALGHANIM/ALI MR OR NM5ALGHANIM/A MR/B MR/ C MR/ D MR/ E MR

CREATING MANUAL TST TASK FORMAT CREATE A TST OR TSTS TTC TST FOR EACH PASSENGER TTC/D TST BY PASSENGER TTC/P1 TST BY SEGMENT TTC/S3-5 TSTS, ALL ADULTS & CHD TTC/PAX TST FOR ALL INFANTS TTC/INF INCLUDING OPEN RETURN TTC/OPEN SPECIFIC TST TTI/T1/DNYCNYC SPECIFIC TSTS TTI/T3-4/DNYCNYC

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UPDATING TST ORIGIN/DESTINATION TTK/DKWIKWI STOPOVER TTK/L3-5 TRANSFER TTK/L2X FARE BASIS TTK/BYM3M TICKET DESIGNATOR TTK/BYM3M CD10 NOT VALID BEFORE/AFTER TTK/V5AUG15SEP NOT VALID AFTER TTK/VXX20NOV NOT VALID BEFORE TTK/V20NOV BAGGAGE ALLOWANCE TTI/A30K BAGGAGE ALLOWANCE TTI/A2PC BASE FARE FIELD TTK/FKWD600.000 NO BASE FARE TTK/UNOFARE EQUIVALENT CURRENCY TTK/FUSD700.00/EKWD600.000 TAX FIELD TTK/FKWD2.000KW/XKWD0.400GZ NO TAX TTK/FSEK6000/XEXEMPTSE NET FARE FIELD TTK/NF-550 BASE FARE FIELD FOR REISSUE TTK/RKWD99.000 FARE CALCULATION LINE TTK/CKWI BA LON75.00NUC75.00END ROE0.12345 PFC TAX TTI/C +XF JFK4.5 ENDORSEMENT ENDORSEMENT FE FARE IS NON REFUNDABLE ENDORSEMENT ONLY FOR INFANT FE INF PLEASE CHECK DOB ENDORSEMENT ONLY FOR ADULT ONLY FE PAX FARE IS NON REFUNDABLE

STEPS TO ISSUE TICKET

1. FXP FARE QUOTE (STORES TST) 2. FPCASH FORM OF PAYMENT AS –CASH 3. FM0 COMMISSION 4. FVKU (PLEASE CHECK IF REQUIRED) PLATING CARRIER 5. TTP ISSUE TICKET

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FORM OF PAYMENT OPTIONS: FOR HELP: HE FP

FPINV5 FORM OF PAYMENT AS INVOICE -NUMBER FPINV FORM OF PAYMENT AS INVOICE -NAME FPCCVI4444333322221111/1215 OR FPCCVI4444333322221111/1215/KWD100 VI - VISA CA – MASTER CARD/EUROCARD AX – AMERICAN EXPRESS DC – DINERS CLUB

FORM OF PAYMENT AS CREDIT CARD

TICKET ISSUE OPTIONS: FOR HELP: HE TTP

TTP BASIC COMMAND TO ISSUE TICKET (TTP –will issue all passengers in the pnr -adults, child and infants)

TTP/P1 TO ISSUE TICKET FOR SPECIFIC PASSENGER IN A PNR TTP/P1,3,4 TO ISSUE TICKET FOR SPECIFIC PASSENGERS IN A PNR TTP/RT TO AUTOMATICALLY RETRIEVE A PNR AFTER THE TICKET IS ISSUED TTP/PAX TO ISSUE ALL ADULTS AND CHILD IN A PNR TTP/INF TO ISSUE ALL INFANTS IN A PNR TTP/INF/P2 TO ISSUE INFANT ASSOCIATED WITH PASSENGER NO 2 IN A PNR TTP/T1 TO ISSUE TICKET BY SPECIFIC TST NUMBER TTP/S2,4 TO ISSUE TICKET BY SPECIFIC SEGMENT NUMBER

ITINERARY / E TICKET – DISPLAY AND PRINT

IED TO DISPLAY AN EXTENDED ITINERARY IEP TO PRINT AN EXTENDED ITINERARY [email protected] TO EMAIL EXTENDED ITINEARARY ITR PRINT E TICKET –ITR [email protected]/L8 TO EMAIL E TICKET –ITR (where 8 is FA line number in PNR)

mailto:[email protected]

mailto:[email protected]

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SALES REPORT HELP PAGE: HE TJQ Daily Query Sales report for current Date (The Query report contains list of documents issued, cancelled, refunded for a single date or date range)

TJQ/SOF

Daily Query report for specific date TJQ/SOF/D-02JUL Query report for specific date range TJQ/SOF/D-02JUL05JUL Query report for own sign TJQ Query report for specific sign TJQ/SAS-1234AB (Only sign with duty code

SU can display this report) Query report for specific date range TJQ/SOF/D-02JUL05JUL/QTC- TKTT Query Report unused voided e-tickets TJQ/SOF/D-02JUL05JUL/QTC-CANX Query Report for specific airline TJQ/SOF/D-02JUL05JUL/QVP-BA Query Report for only Refund transaction TJQ/SOF/QTX-REFD Display Daily report (Daily report is summary of all documents issued for a single day within the current sales period CASH, CREDIT, REFUND, AND ADJUSTMENT TOTALS

TJD/SOF (FOR MORE ENTRIES HE TJD)

Display Daily report for specific Date TJD/SOF/D-01JAN Display Daily report for own sign TJD Display Daily report for specific sign TJD/SAS-1234AA Net Remit report (Net remit report provides a list of all documents issued using an incentive ticketing method such as NEGO, IT/ BT, and NET REMIT. )

TJN/SOF (FOR MORE ENTRIES HE TJN)

Net Remit report for specific Date TJN/SOF/D-01JAN Net Remit report for own sign (today’s date) TJN Net Remit Report for specific sign TJN/SAS-1234AA Net Remit Report for Date range TJN/SOF/D-01JAN15JAN Net Remit Report for specific date and carrier TJN/SOF/D-02JUL05JUL/QVP-BA

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AMADEUS QUEUS

The Amadeus Queue system is an electronic diary that helps you to manage your travel office’s messages and reservations. Amadeus Queues help us to:

• Simplify your work environment • Organize your workload • Send PNRS and messages to queues in your office and to branch office queues • Work on PNRS and messages that require further action

PNRS may require further action for the following reasons: - Segments, services, options, or seats from a waitlist have not yet been confirmed. - The office responsible for the PNR has changed. - There has been a change in the flight segment. - There has been a change in the ticketing arrangement. - The ticketing time limit has expired. - There has been a change in the group PNR. Each airline and travel agent is provided with a queue bank for automatic placement of PNRS and messages.

What Is a Queue? A queue is a holding area for PNRs or messages that will require further action at a later date or time. It is identified by a number from 1 to 99. Each queue can be divided into categories, which are numbered from 0 to 254. Some queues may also be further divided into four date ranges. Some queue numbers are predetermined by Amadeus because of industry standards. PNRs and messages are automatically placed in these predetermined queues by airlines, hotel companies, car companies, other providers and Amadeus.

The Queue system sorts reservations and messages into three divisions: Queue Numbers Queue Numbers are assigned automatically by the system. They correspond to the type of action required in the PNR. Categories Queue Categories are a sub-division that divide PNRS in the same queue corresponding to the exact action required in the PNR. Its displayed as ( C ) and are numbered from 0 to 254. Date Ranges Date ranges divide PNRS in the same queue in the same category according to the urgency of the action required. DATE RANGE CODE DESCRIPTION D1 Date Range 1 – Today plus two (2) days in future D2 Date Range 2 – Three (3) to five (5 ) days from current date D3 Date Range 3 – Six (6) to Eight (8) days from current date D4 Date Range 4 – Nine (9) days and beyond from current date

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QUEUE BANK -

Every office has its own queue bank. Travel agencies are automatically provided with 16 predefined queues and airline offices with 19 queues. You can create additional queues where you can manually place PNRs and messages that require follow-up. And you can select one category to be associated to your Amadeus sign, so that any PNRs or Messages you create will be placed in the appropriate queue in your assigned category. CERTAIN ACTIONS SUCH AS CONFIRMATION/DENIAL OF A SEGMENT OR ACTIONS ON GROUP PNRS TRIGGER AUTOMATIC QUEUING OR MESSAGING. PNRS CAN ALSO BE PLACED ON QUEUES MANUALLY. EACH AIRLINE AND TRAVEL AGENT IS PROVIDED WITH A QUEUE BANK FOR AUTOMATIC PLACEMENT OF PNRS AND MESSAGES. THE QUEUES THAT ARE AVAILABLE ARE SHOWN HERE : QUEUE DESCRIPTION 0 - GENERAL Miscellaneous queue. When a specific queue is not specified

PNRs automatically placed on the general queue. 1 - CONFO Confirmation on segments and/or services.

Advice codes KK UU UN NO UC US Status codes HK HL DL HN

2 - KL Confirmation from Waitlist. Advice codes KL Status codes HK

3 - OPTION Option elements entered in the PNR. 4 - RPCHNG PNRs whose office responsibility has been transferred to your office. 5 - RATES Not for Qatar Market 7 - SKEDCHG Schedule Change advised from an airline. 8 - TKTG Ticketing/Time Limit on date mentioned in the TK element. 9 – OA CTRL Queuing field on the PNR is that of the airline. 12 - XTL Expired Time Limit i.e. from previous day/days on which no timely

action has been taken. PNR will not get cancelled if the time limit has expired.

23 - RQR If segment still shows HN status code after 24Hrs. 25 – MLIST Pre-flight 26 – MLIST Pre-flight 94 – MSG-CP Follow up messages stored in Customer Profiles 96 – MSG-PDR Past Dated Records 97 - MESSAGE Messages

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QUEUE DISPLAY OPTIONS

QTQ

Queue Total: All Queues (Without Categories/DateRanges)

QT Queue Total: Queues with categories, date ranges QT/KWIKT2298 Queue Total: Another office QC0CA Queue Count 0, categories active QC1CE Queue Count 1, Categories every thing QC1C3 Queue count 1, Category 3 QCA Own sign associated queues/categories with messages (if Active) QCC Own sign associated without messages

WORKING ON QUEUES

QS TO START processing queues in the queue bank QS97 Queue start 97 (Default will be C0 and D 1) QS0C1D2

Queue Start 0, Category 1, Date Range 2

QU Redisplays message if screen is cleared RT Redisplays PNR if screen is cleared QV Display a list of PNRS on specific Queue QN Deletes the PNR / MSG and displays the next one QI Ignores the PNR / MSG and exits the queue QD Delays the PNR / MSG to the delay queue and displays the next QF Ends transaction on the PNR and exits the queue ET Ends transaction on the PNR and displays the next PNR QE99 Places a PNR/ MSG on queue QE99C1 Places a PNR/ MSG on queue with category QE/KWIKT2298/99C1 Places a PNR/MSG on queue with category to another office ID

(here office ID is KWIKT2298 QI Move to next pnr in the queue SENDING QUEUE MESSAGE

Sending the message through queue to Amadeus user: > QE/KWIKT2298/97 (Use Tab key to move to next line) This is test message from Amadeus Training Team Have a nice day………………. (Free flow text) Regards// (Enter)

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