Enhancing the User Experience -Innovative solutions for real library services?

Helen Harrop& David Kay – Synthesists - #jisclms

• jiscLMS has involved over 20 institutions in requirements capture, software development, implementations and trials that enhance the user experience of library systems.

• See examples of surfacing the library on the web anytime anywhere through search engines, mobile platforms, personalization and VLE integration.

• Consider user expectations and service issues such as reliability and sustainability.

1. Intuitive interface2. Anywhere Anyhow Access3. Simple search as good as Google4. Accurate & serendipitous discovery5. Library resources in context in the VLE6. The Library in my Facebook7. Seamless Discovery to Delivery workflows8. Integrated reference management9. Reliable software10. Same resources as my peers elsewhere11. Recommender services12. A place to study on campus13. Influence over the collection14. Open data to create apps15. Ways to succeed on my course16. A responsive online help desk17. Accurate searchable journal holdings18. One stop shop for local resources 19. Find everything in Google20. Cross domain resource discovery21. User rating and review contributions22. Satnav the stacks23. Configurable My Library Interface24. FRBR-ised catalogue25. Your ebooks on my reader26. A collection that reflects the Reading List 27. Direct access to a subject librarian

When I say UX I really mean …

Cheap fixes?Big hitters (for whom)?

Low hanging fruit?New paradigms?

1. Intuitive interface

2. Anywhere Anyhow Access

3. Simple search as good as Google

4. Library resources in context in the VLE

5. The Library in my Facebook

6. Seamless Discovery to Delivery workflows

7. Same resources as my peers elsewhere

8. Recommender services

9. Find everything in Google

10.Configurable My Library Interface

11.Your ebooks on my reader

What’s your Top 3 from

this subset?

1. Intuitive interface

2. Anywhere Anyhow Access

3. Simple search as good as Google

4. Library in context in the VLE

5. The Library in my Facebook

6. Seamless Discovery to Delivery workflows

7. Same resources as my peers elsewhere

8. Recommender services

9. Find everything in Google

10.Configurable My Library Interface

11.Your ebooks on my reader

The Green UX ideas are

explored in jisclms projects

SMU

SirsiDynix

Unicorn

TalisAlto

ExLibrisVoyager

InnovativeMillennium

ExLlibrisAleph

YorkSt J

CovSwn-sea

LSE

Edp1

Kent

Cam

Nor’bria

Brigh-

ton

Sus-sex

TrinStD

Hull

LdsMet

UEA

Edp2

Aqua-brows

Sum-mon

Black-light

Vu-find

World-Cat

Primo

iGgleFbook

Widg-ets

Loc-ator

Facebook

Ever-green

OS

VLEWebCT

Hud

SirsiDynix

Horizon

RefMgmt

Blck-pool

Jangle

jiscLMS Draft Map v2

Great Expectations

&

Under-Estimations

Helen Harrop

@iamcreative

http://lmsmash.blogspot.com/

JISC LMS Project Examples• Search

– Coventry: #covprimo (setting up single search)– South West Wales Higher Education Partnership: #swwhepsrch

(usability of VuFind)– Hull: #blathull (usability of Blacklight for providing union search)

• Mobile– Cambridge: #culwidgets (CamLib mobile interface)

• Personalisation– Leeds Met: #janglefb (connecting SirsiDynix to Facebook)– UEA: #ueawolfie (standardised, reusable social network service

widgets)

• VLE integration– LSE: #findmylibrarybook (book locator widget embeddable in VLE)– Cambridge: #culwidgets (range of widgets to join up access to library

resources incl. VLE materials)– Edinburgh: #enclavelms (to embed Voyager catalogue searches into

WebCT)

Project Hub: http://code.google.com/p/jisclms/

testing users = testing assumptions

• Behaviour of users

• Value of features to users

Source: http://boonious.typepad.com/ and http://enclave.lib.ed.ac.uk/

• Types of users

• Confidence vs. satisfaction

A rose by any other name

Source: http://letcreativitybegin.blogspot.com/

Advanced Search is Hard

Source: https://ifind.swwhep.ac.uk/discover/Search/Advanced

Advanced Search is *Hard*

Source: http://www.ipo.gov.uk/tm/t-find/t-find-text/

Dodgy Data is Buoyant

Source: http://cutecute.us

Costs of testing

Source: http://letcreativitybegin.blogspot.com and http://www.best-dog-photos.com

Money

Time

Blog: http://lmsmash.blogspot.com/

esp. Theme Focus blogposts:

- Usability [parts 1, 2 & 3]

- Search

- Open Source

Email: helen.harrop@sero.co.uk

Twitter: iamcreative

Good Practice MethodsBuilding UX expertise within the library community is important to make the most of new paradigms and platforms in UK HE library and learning community. This demands a wider understanding of methods.

Community of PracticeBuilding UX expertise would be facilitated through an informal community of practice. There may be common ground with learning technologists, who are engaged in ALT.

Out the clunkers Some concepts have been promoted under Web 2.0 / Library 2.0 but have little leverage with users. Social tagging has been highlighted as a possible example.

Face up to FacebookAs indicated in the Leeds Met project, Facebook is significant in shaping user experience. The JISC Personalisation projects review called it ‘the elephant in the room’.

JISC LMS Draft Recommendations – User Experience (UX)

JISC LMS Draft Recommendations – Library in the Web

LMS &VLEsLibraries need to understand options for LMS / VLE / VRE integration more fully. The Edinburgh Enclave project followed this line of investigation. The starting point may be an articulation the related landscape.

Linked dataIt is likely that new applications will require datasets that link the learner, the VLE and the library through organization, course and module / unit references. The activity data programme (Call 1510) is likely to raise this issue.

Positioning mobileA number of projects demonstrated ideas for mobile applications involving library data. There is now a requirement to move from can do ideas to strategic approaches, involving more than just library data.

OSS Systems KnowledgeThe ongoing dissemination of user feedback and implementation experience is crucial around OSS systems – notably VuFind, Evergreen and Blacklightwhich have been covered in the LMS programme.

More resources for Innovation• ExLibris Alma (URM)• Mendeley• Moodle implementations• OCLC Worldcat• Serials Solutions Summon• Talis Aspire (Reading Lists)

• JISC Personalisation projects review– See http://personalisation.jisc.ac.uk

• JISC 2011 Activity Data projects– e.g. Huddersfield, Leeds Met, OU

• JISC 2011 Resource Discovery projects– e.g. Lincoln, York

Not forgetting … Amazon, Facebook, Google, iTunes, Last FM, Quora and …