11. quality award

Quality Award

Malcolm Baldrige National Quality Award

Deming Quality Award


• Presidential award created by Public Law 100-107 in 1987• Highest level of national recognition for

performance excellence• Traditionally presented by the

President of the United States


Eligible Candidates

Manufacturing Service Small Business Education Health CareNon-Profit


Core Values and Concepts

Visionary Leadership Customer-Driven Excellence Organizational and Personal Learning Valuing Employees and Partners Agility Focus on the Future Managing for Innovation Management by Fact Social Responsibility Focus on Results and Creating Value Systems Perspective


Seven Categories of Business Criteria

• Leadership• Strategic Planning• Customer and Market Focus• Measurement, Analysis, and Knowledge

Management• Human Resource Focus• Process Management• Business Results

Malcolm Baldrige National Quality AwardFramework: A System perspective


Steps towards a Matured Process

Malcolm Baldrige National Quality AwardCategory Point Values

1 Leadership 1202 Strategic Planning 853 Customer and Market Focus 854 Measurement, Analysis, and 90

Knowledge Management5 Human Resource Focus 856 Process Management 857 Business Results 450

TOTAL POINTS 1000


1. Leadership (120 points)

Addresses Senior Leaders’ Roles and Governance1.1 Organizational Leadership (70 pts.)

1.2 Social Responsibility (50 pts.)

2. Strategic Planning (85 pints)

Addresses Strategic and Action Planning and Deployment of Plans

2.1 Strategy Development (40 pts.)

2.2 Strategy Deployment (45 pts.)

Malcolm Baldrige National Quality Award3. Customer and Market Focus (85 points)

Addresses How an Organization Seeks Knowledge,Satisfaction, and Loyalty of Customers

3.1 Customer and Market Knowledge (40 pts.)

3.2 Customer Relationships and Satisfaction (45 pts.)

4. Measurement, Analysis, and Knowledge Management (90 points)

Addresses Analysis and Management of Data, Information, and Knowledge Assets

4.1 Measurement and Analysis of Organizational Performance (45 pts.)

4.2 Management of Information and Knowledge (45 pts.)


5. Human Resource Focus (85 points)

Addresses Key Human Resource Practices5.1 Work Systems (35 pts.)

5.2 Employee Learning and Motivation (25 pts.)

5.3 Employee Well-Being and Satisfaction (25 pts.)

6. Process Management (85 points)

Addresses Key Work Processes and Process Management6.1 Value Creation Processes (50 pts.)

6.2 Support Processes (35 pts.)


7. Business Results (450 points)

Addresses Progress on Results — Including Levels, Trends, and Comparative Data

7.1 Customer-Focused Results (75 pts.)

7.2 Product and Service Results (75 pts.)

7.3 Financial and Market Results (75 pts.)

7.4 Human Resource Results (75 pts.)

7.5 Organizational Effectiveness Results (75 pts.)

7.6 Governance and Social Responsibility Results (75 pts.)


Review of Award

Applications

Deming Award

Dr. William Edward Deming – one of the world’s leaders of Quality Management

Had great impact on American and Japanese Industries – Based Ideas on Continuous Improvement

Deming AwardDr. Deming’s lectures on Statistical process Control in Japan was recorded for Distribution and ProfitRaised funds were donated to Japanese Union of Scientists and Engineers (JUSE)JUSE used those funds to Introduce Deming Award in 1951.

To recognize those who excels in Quality Control and as a way of Driving Quality Assurance

Purpose

Deming Award

1. Policy2. Organization and Management3. Education and Dissemination4. Collection and Use of Information5. Analysis6. Standardization7. Control8. Quality Assurance9. Results10. Planning for Future

Concentrates on

Deming Award

• Deming Award for Individuals or Groups

Categories

• Given to those who have made outstanding contributions to the study of TQM or Statistical methods for TQM, or those who have made outstanding contribution in the Dissemination of TQM

• Deming Distinguished Service Award for Dissemination and Promotion (Overseas)

• For Individuals whose primary activities are Outside Japan• Given to Individuals who have made outstanding contributions in

the Dissemination and Promotion of TQM

Deming Award

Categories (contd.)

• Deming Application Award

• For Organizations such as Companies, Institutes, Divisions of Organizations, Operational business units and Headquarters

• Given to Institutions who have achieved distinctive performance improvements through the application of Companywide Quality Control

Deming Award

Companywide Quality Control (CWQC)

• A system of activities to assure that the quality products and services required by customers are economically designed, produced and supplied while respecting the principle of Customer

• Market Research• Research and Development• Design• Purchasing• Production• Inspection and Sales

Comparison of Two Awards

Deming Awards• Introduced in 1987• Sponsored by National

Institutes Standards and Technology

• Award available for organization only

• Customer-Driven Quality• Different weight for each criteria• 60% Result, 40% Process• Promote competitiveness

through TQM• US organizations only

Malcolm Baldridge Award• Introduced in 1951• Sponsored by Japanese

Union of Scientists and Engineers

• Award available for both Individuals and organization

• Conformance to specification• Equal weight for each criteria• 60% Process, 40% Result• Promote QA through SQC• Organizations from any

country

11. quality award

Documents

market results

human resource results

service results

market knowledge

pointsaddresses analysis

customerfocused results

social responsibility

knowledge assets4