11 professional responsibility

8/8/2019 11 Professional Responsibility

1/37

Professional Responsibility

1

a3


2/37

Slide 1

a3 (Tahira): Are you going to apply the same color palette/background to this presentation as you have to the other presentations?

-- This presentation appears disjointed from the others.

adeels, 3/9/2008


3/37

Professional Responsibility Objectives

Professional Responsibility Objectives ensureindividual integrity and professionalism byadhering to legal requirements and ethical

standards in order to protect the communityand all stakeholders.

2


4/37

PMI PMP Code of ProfessionalConduct

Responsibilities to the Profession

1. Compliance with all organizational rules and

policies. Responsibility to provide accurate and truthful

representations concerning all information directly orindirectly related to all aspects of the PMI CertificationProgram, including but not limited to the following:examination applications, test item banks, examinations,

answer sheets, candidate information and PMIContinuing Certification Requirements Program reportingforms.

3PMI is a registered trademark and service mark of the Project Management Institute, Inc.See www.pmi.org website for the latest version of the PMP code of Ethics and Professional Conduct


5/37

PMI PMP Code of ProfessionalConduct (Contd)

2. Upon a reasonable and clear factual basis,responsibility to report possible violations of thePMP Code of Professional Conduct by individualsin the field of project management.

3. Responsibility to cooperate with PMI concerningethics violations and the collection of relatedinformation.

4. Responsibility to disclose to clients, customers,owners or contractors, significant circumstancesthat could be construed as a conflict of interest.

4See www.pmi.org website for the latest version of the PMP code of Ethics and Professional ConductPMP is a registered certification mark of the Project Management Institute, Inc.


6/37

PMI PMP Code of ProfessionalConduct (Contd)

1. Responsibility to provide accurate, truthfuladvertising and representations concerning

qualifications, experience and performance ofservices.

2. Responsibility to comply with laws, regulations and

ethical standards governing professional practice inthe state/province and/or country when providingproject management services.

5See www.pmi.org website for the latest version of the PMP code of Ethics and Professional Conduct

a1


7/37

Slide 5

a1 (Tahira)

Is this a continuation of the previous slides? If so the numbering should continue.adeels, 3/9/2008


8/37

Advancement of the Profession

1. Responsibility to recognize and respect intellectualproperty developed or owned by others, and tootherwise act in an accurate, truthful and complete

manner, including all activities related to professionalwork and research.

2. Responsibility to support and disseminate the PMP

Code of Professional Conduct to other PMI

certificants.



9/37

Responsibility to Customers and thePublic

Qualifications, experience and performanceof professional services

1. Responsibility to provide accurate and truthfulrepresentations to the public in advertising, publicstatements and in the preparation of estimates

concerning costs, services and expected results.



10/37

Responsibility to Customers and thePublic (Contd)

2. Responsibility to maintain and satisfy the scope andobjectives of professional services, unless otherwise

directed by the customer.

3. Responsibility to maintain and respect theconfidentiality of sensitive information obtained in the

course of professional activities or otherwise where aclear obligation exists.



11/37

Conflict of Interest Situations and OtherProhibited Professional Conduct

1. Responsibility to ensure that a conflict of interestdoes not compromise legal interests of a client or

customer, or influence/interfere with professionaljudgments.

2. Responsibility to refrain from offering or acceptinginappropriate payments, gifts or other forms of

compensation for personal gain, unless in conformitywith applicable laws or customs of the country whereproject management services are being provided.



12/37

Member Code of Ethics

As a professional in the field of projectmanagement, PMI members pledge to

uphold and abide by the following:1. I will maintain high standards of integrity and

professional conduct.

2. I will accept responsibility for my actions.



13/37

Member Code of Ethics (Contd)

3. I will continually seek to enhance myprofessional capabilities.

4. I will practice with fairness and honesty.

5. I will encourage others in the profession toact in an ethical and professional manner.


a2


14/37

Slide 11

a2 (Tahira): Can you combine this slide with the last slide?adeels, 3/9/2008


15/37

PMP Certificate(s), Program

The project management professionalhave a responsibility toward making otherPMPs aware of the code of ethics



16/37

Summary

PMIs member ethical standards includesprinciples such as maintaining confidentiality ofsensitive information, disclosing business

related conflicts of interest in a timely manner,and complying with the ethical standardsgoverning professional practice in the areawhere there services are being carried out.

13


17/37

Summary (Contd)

Responsibilities to the profession, customers,and the the public are detailed further in thestandards

While it is necessary to be very cautions withrespect to gifts given in the course of onesprofessional career, some gifts may beappropriate and in conformance with the localapplicable laws customs, and policies.

14


18/37

Example 1

Your management has told you that you will receive apart of the incentive fee from the customer if you canbring the project in early. Later, while finalizing a major

deliverable, your team informs you that the deliverablemeets the requirements in the contract but will notprovide the functionality that the customer needs. If thedeliverable is late, you know that the project will not beable to be completed early. What action should you take?

15

a7


19/37

Slide 15

a7 (Tahira): Is there a slide missing after this slide? The other examples have an options slide.adeels, 3/9/2008


20/37

Example 2

You are working on a project team that has been assigned todetermine the number of whales killed by the internationalcommercial fishing industry in the past 2 years. Your companyreceived a grant for $400,000 from the U.S. Department ofCommerce for this project. The final report is due in 1 month. You

have prepared an algorithm to calculate the total number killedbased on a representative sample of beached whales found onGrand Cayman from 1980 to 1990.

You were supposed to obtain this data as part of the researchproject, but your management used $350,000 of the money forother purposes. The deadline is rapidly approaching, and yourproject manager has asked you to complete the project with theincomplete data. You have to formally present your results to yourCEO next Tuesday. The final report must be submitted to theCommerce Department to receive the monies due. In thissituation, you should

16


21/37

Example 2 (Contd)

1. Prepare a rough estimate based on your knowledge ofthe subject, and complete the project

2. Explain in writing and in you oral presentation that you

cannot complete the project because of the incompletedata

3. Use the results of research prepared by anotherorganization as the basis for your effort, even though

you do not have access to the raw data

4. Inform management that you need additional time, anask for a formal extension

17


22/37

Example 3

You recently completed a major environmental remediationproject involving the disposal of hazardous waste from alocal power plant. Your client accepted the work, and yourcompany has been paid. The project has been closed for

more than 6 weeks. Now you are working on a new projectand that happens to be located at the same power plant.

While working on the new project, you discovered apossible flow in the disposal system that was delivered to

the earlier project. You reviewed drawings for that projectand discovered that they are incomplete. No one else hasconfirmed your concerns. You do not believe any problemswill be apparent for about 5 years, if ever. In this situation,you should

18


23/37

Example 3 (Contd)

1. Do nothing because the project is incomplete and thecustomer accepted the work based in its ownindependent inspection.

2. Alert your management to the situation, both orally andwriting, and request that someone else confirm yourfindings.

3. Contact the customer directly and inform it of the

potential problem so that it can modify your contract tocorrect the problem.

4. Enhance your quality assurance and project reviewsystem immediately for future projects.

19


24/37

Example 4

Struggling to survive in the competitive marketplace, your "dot-com"company is looking to enter new markets. It is considering bidding onan RFP issued by the province's transportation department to developan automated system to warn drivers that they are about to cross thecenterline of the road. This would be a large contract, and your firm

needs the revenue to help sustain its e-commerce business. But yourcompany realizes that with government work, the lowest-cost proposalsubmitted usually is selected, as long as it is technically compliant.

You are concerned that your company's labor rates for systemengineers may be too high given what you know of the marketplace

and what others may bid. Because you are a PMI member andbecause of your project management expertise, you have been askedto serve as a proposal review team member and to look for ways toreduce project costs. Which one of the following recommendationsshould you make to management?

20


25/37

Example 4 (Contd)

1. Reduce existing labor rates so that they are similar tothose of the competition, and, if selected, pay eachperson on the project extra money out of anotherproject's account to compensate for the lower salary

2. Use your existing labor rates combined with a valueengineering approach as a way to lower overall cost.

3. Put resumes from the existing staff in the proposal, but

plan to hire new people at a lower labor rate and usethem if you are successful in winning the project.

4. Use a parametric model, and submit a different type ofcost proposal using lump-sum pricing.

21


26/37

Example 5

You are using an outside firm to develop and interface one of theSoftware components to be delivered as part of your project.

This firms account manager invites you to a baseball game wherehe informs you that he has lost a key resource and will need anadditional 3 to 4 weeks. Their delivery is on the critical path ofyour project which must be deliver on time for incentive bonus tobe paid to both your team and theirs.

The account manager suggests that you accept his delivery on

the due date even though the product wont be completed andsays he will make it worth your while. Your best first course ofaction would be to:

22


27/37

Example 5 (Contd)

1. Say that you would be placing yourself at a great dealof risk so would like to know what he thought wouldmake it worth your while.

2. State that you cannot accept late delivery and that hedbetter come up with a recovery plan that delivers onthe schedule.

3. Say you need to think about their offer to stall for time.then notify your project sponsor and seniormanagement ASAP so they can take the appropriateaction.

4. Recommend that key members from your team andhis sit down together to explore how the schedulecould be reworked to avoid any delay while

maintaining quality / functionality.23


28/37

Example 6

You are using an outside firm to develop and interface one of theSoftware components to be delivered as part of your project.

This firms account manager invites you to a baseball game wherehe informs you that he has lost a key resource and will need an

additional 3 to 4 weeks. Their delivery is on the critical path ofyour project which must be deliver on time for incentive bonus tobe paid to both your team and theirs.

The account manager suggests that you accept his delivery onthe due date even though the product wont be completed and

says he will make it worth your while. Youve explored optionsfor crashing and fast tracking the schedule as well as lendingresources to your supplier but the project would still deliver late.Your best first course of action would be to:

24


29/37

Example 6

1. Come clean and inform your senior manager and project sponsor thatyour supplier is going to be late and has even offered you a bribe toignore it.

2. Accept the suppliers offer for the sale of the teams bonus and come upwith a way of ensuring the unfinished work can be supplied into the

product after project delivery without anyone noticing

3. Tell the supplier that he better do whatever it takes to deliver on time,meeting the agreed delivery specs. Meanwhile ensure your internal teammeets its objectives s they arent penalized by any failure on by thesupplier

4. Jointly work at the best possible schedule for all in scope work as well asat least one other option that delivers as much key functionalities aspossible for the target due date, with a follow through plan detailingdelivery of the remaining work. Jointly present this to seniormanagement.

25


30/37

Example 7

Your VP wants to get a new bit of technology,WAP enabled telephone access, added intoyour project. You think it is probably possible

to squeeze it into the schedule. He basicallytells you that you can name your price if youdo this for him. Your best response is to:

26


31/37

Example 7

1. Politely say no. its not in scope and one of your keyresponsibilities as project manager is to make sure that there isno scope creep.

2. Offer to help him create a change request which can be submitted

to the change control board here a decision can be made whetheror not to add this to the project scope.

3. Say that it can probably be done and say you would be interestedin discussing further just how much it would be worth to him

4. Say that you are surprised at his lack of professionalism andinform him that your professional responsibility is to now informsenior managed of this case.

27


32/37

Example 8

Youve just received a thank you and well donecard plus a thank you gift from a supplier after

jointly completing a project to your customers

satisfaction. You should:

28


33/37

Example 8

1. Send it back immediately.

2. Reply with your own thank you and send backthe gift.

3. Reply saying that unfortunately you can onlyaccept the gift if you can share it with yourteam but that is not possible for each member

to have a share.4. Reply with own thank you and accept the gift.

29


34/37

Example 9

You have been assigned to deploy windows2000 to every office, in every country withinyour global organization. The risk you need to

be least concerned about is:

30


35/37

Example 9

1. Product quality

2. Travel constraints

3. Governments regulations

4. Exchange rates

31


36/37

Example 10

In PMIs PMP code of conduct,members are asked to provide accurateand truthful representations concerninginformation related to all of the followingareas with the exception of which of thefollowing:

32


37/37

Example 10

1. Examination applications

2. Candidate information

3. Test item banks

4. Supervisors information

33

11 professional responsibility

Documents