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WELCOME TO…WELCOME TO…

CGS 2100Microapps for Business

with your host

Kyle Gower-Winter

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What are we covering today?

Get to know each other Talk about course materials Explore the course websites Go through the syllabus Learn class policies and procedures Discuss the Semester Agenda Start Chapter 1

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Preliminary Business

Students not in attendance today will be dropped from this course

There is a web-based section: http://service.cs.fsu.edu http://apps3.oti.fsu.edu/RegistrarCourseLooku

p/SearchForm Please turn off all cell phones.

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Chapter 1:Introduction to

Information Systems

• Information Concepts

• What Is an Information System

• Business Information Systems

• Systems Development

Topics:

Please turn your cell phone off.

• Organizations and Information Systems

• Competitive Advantage

• Performance-Based Information Systems

• Information Systems Personnel

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Information Concepts

Chapter 1.1

• data• information• process• knowledge

Key Terms

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Information Systems

What information systems have you interacted with since the beginning of the semester?

How about this week? How about today?

Is it possible to exist without interacting with information systems?

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Basic Questions

What is information? What is a system? What is an information system? What is it good for?

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Data vs. Information

DATA

Raw Facts

•Hours Worked

•Pay Scale

•Overtime def

•Overtime Scale

INFO

Useful, valuable Facts:

•Total PaycheckApplying

Knowledge Base

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Characteristics of Valuable Information

•Accurate•Complete•Economical•Flexible•Reliable•Relevant

•Simple•Timely•Verifiable•Accessible•Secure

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System

A set of elements or components that interact to accomplish goals

Takes some input, processes the input in its own way, and then produces some output

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What is an Information System?

Chapter 1.2

• input• processing• output• Feedback• Forecasting• Technology

infrastructure

Key Terms

• Computer-basedinformation system(CBIS)

• hardware• software• database

• Telecommunications• Networks• Internet• intranet• extranet• procedures

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Information System (IS)

Information System A set of interrelated elements or components

that collect (input), manipulate (process), and disseminate (output) data and information and provide a feedback mechanism

to meet an objective.

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Information System Components

Input

Input: the activity of gathering & capturing raw data

Processing: converting or transforming data into useful outputs

Output

Output: production of useful information: documents and reports

Feedback

Feedback: output that is used to make changes to input or processing

Forecasting: the process of predicting future events to avoid problems

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Computer-Based Information Systems

CBIS: Composed of hardware, software, databases, telecommunications, people, and procedures that are configured to collect, manipulate, store, and process data into information.

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CBIS Components

Hardware Computer equipment used to perform input,

processing, and output activities Software

Computer programs that govern the operation of the computer

Database Organized collection of facts and

information

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Telecommunications Electronic transmission

of signals for communications; enables organizations to link computer systems into effective networks.

CBIS Components

Network Connected computers and computer equipment

that enable electronic communications.

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CBIS Components

Internet The world’s largest telecommunications

network consisting of thousands of interconnected networks

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CBIS Components

People The most important elements in most CBIS

Procedures Strategies, policies, methods, and rules for

using CBIS (Process).

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Business Information Systems

Chapter 1.3

• E-commerce• M-commerce• transaction• Transaction

Processing System• Enterprise Resource

Planning System

Key Terms

• Management Information System

• Decision SupportSystem

• Artificial Intelligence• Expert system

• Knowledge base• Virtual reality

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TPS

MIS

DSS

ES

Information Systems

Information Systems assist us in1. Collecting and storing pertinent

information about our business or organization.

2. Analyzing that information in order to judge the state of our business or organization.

3. Making difficult decisions regarding our business or organization.

4. Automating the knowledge and skills of experts.

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The Formal Information Systems

TPS: Transaction Processing System MIS: Management Information System DSS: Decision Support System

GDSS: Group ESS: Executive

ES: Expert System An artificial intelligence (AI) discipline.

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Business Information Systems

E-commerce Any business transaction executed

electronically between two parties: B2B B2C C2C

M-commerce Transactions conducted anywhere,

anytime.

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Transaction Processing Systems

Transaction Any business related exchange.

Transaction processing system A CBIS used to record completed business

transactions. Enterprise Resource Planning (ERP) System

A set of integrated programs capable of managing a company’s vital business operations for an entire multisite, global organization.

–Well suited for for basic business tasks such as customer billing

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Management Information System

A CBIS used to provide routine information to managers and decision makers.

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Decision Support Systems

CBIS used to support problem-specific decision making.

Well suited to complex problems.

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Artificial Intelligence (AI), Expert Systems (ES) & Virtual Reality Artificial Intelligence (AI)

A field that involves computer systems taking on the characteristics of human intelligence

Expert Systems (ES) Gives the computer the ability to make

suggestions and act like an expert in a particular field.

The collection of data, rules, procedures, and relationships that must be followed to achieve value or the proper outcome is contained in the expert system’s knowledge base.

Virtual Reality The simulation of a real or imagined

environment that can be experienced visually in three dimensions.

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Now it’s time for…

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Name thatComputer BasedInformation System!

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Name That System!TPSMISDSSES

Automobile Diagnostic System

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Name That System!TPSMISDSSES

FSU Course Lookup System

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Name That System!TPSMISDSSES

Amazon.com On-line Store

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Name That System!TPSMISDSSES

Google

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Name That System!TPSMISDSSES

Progressive.com

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Systems Development

Chapter 1.4

• Systems Development

Key Terms

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Systems Development

The activity of creating or modifying existing business systems.

Investigation

Analysis

Design

Implementation

Review

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Organizations and Information Systems

Chapter 1.5

• Organization• Value chain• Culture• Organizational culture• Organizational change• Technology diffusion

Key Terms• Technology infusion• Technology Acceptance

Model (TAM)

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Organizations

Organizations Formal collections of

people and various resources established to accomplish a set of goals

Organizations are like a community with a mission

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Organizational Culture & Change

Culture A set of major understandings and

assumptions shared by a group. Organizational Culture

The major understandings and assumptions for a business, a corporation, or an organization.

Organizational Change The responses that are necessary for for-profit

and nonprofit organizations to plan for, implement, and handle change.

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Organizations as Value Adding Systems

OutputsProductsServicesDataInformation

InputsMoneyMaterialsPeopleMachinesDataInformationDecisions

Value Transformation

Value-added processesIncrease the relative worth of the combined inputs on their way to becoming final outputs of an organization

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The Value Chain

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Role of Information Systems in the Value-Added Process

Traditional View Information systems are used to control

and monitor value-added processes. Contemporary View

Information systems are intertwined with the processes themselves, and are considered a part of them.

Information systems themselves add value.

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Technology Diffusion, Infusion, & Acceptance

Technology Diffusion A measure of how widely technology is

spread throughout an organization Technology Infusion

The extent to which technology is deeply integrated into an area or department.

Technology Acceptance Model (TAM) A description of the factors that can lead

to higher acceptance and use of technology in an organization.

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Competitive Advantage

Chapter 1.6

• Competitive advantage• Five-forces model• Strategic alliance

Key Terms

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Competitive Advantage Competitive Advantage

A significant and (ideally) long-term benefit to a company over its competition.

Obtained by Improving, Creating, or Altering the Industry

Five-Forces Model Rivalry among Existing Competitors Threat of New Entrants Threat of Substitute Products Bargaining Power of Customers Bargaining Power of Suppliers

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Strategic Alliance (strategic partnership) An agreement between two or more

companies that involves the joint production and distribution of goods and services.

Competitive Advantage cont.

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Performance-Based Information Systems

Chapter 1.7

• productivity• Return On Investment (ROI)• Total Cost of Ownership (TCO)

Key Terms

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Performance-Based Information Systems Productivity

A measure of the output achieved divided by the input required.

Output Achieved

Input RequiredProductivity =

Quality The ability of a product to meet or exceed

customer expectations

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Return on Investments (ROI) and the Value of IS

Return on Investment (ROI) A measure of IS value that investigates the

additional profits or benefits that are generated as a percentage of the investment in information systems technology.

Total Cost of Ownership (TCO Model) The total cost of owning computer equipment,

including desktop computers, networks, and large computers.

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Careers in Information Systems

Chapter 1.8

• Information center• Information service unit• Certification• Chief Information Officer

Key Terms

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Information Center & Service Unit

Information Center A support function that provides users with

assistance, training, applications development, documentation, equipment selection and setup, standards, technical assistance, and troubleshooting.

Information Service Unit A miniature IS department.

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Chief Information Officer (CIO)

A manager at the vice-president level responsible for IS planning, policy, and standards. The CIO is focused on supporting corporate goals.

http://www.oti.fsu.edu/

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Other IS Roles Database Administrator Systems Programmer Network Specialist LAN Administrator Webmaster Trainer

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Questions?

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