1 technological challenges in banking operations r.n. ramanathan dy. md (it) state bank of india
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Technological Challenges Technological Challenges in Banking Operationsin Banking Operations
R.N. RamanathanR.N. RamanathanDy. MD (IT)Dy. MD (IT)
State Bank of IndiaState Bank of India
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Contents
The Changing Face of Business Operations
Technology As Business Enabler
Technological Challenges
Key Focus Areas
Conclusion
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The Changing Face of Business Operations
Customers – Key catalysts of change
Volatile Business Environment
Deregulated MarketEnvironment
Spiralling Competition –WTO/FTAs
BusinessOperations
1/3
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The Changing Face of Business Operations
Management of Asset Quality
Greater FinancialRisks
Globalization ofOperations
Consolidation of Operations
BusinessOperations
2/3
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The Changing Face of Business Operations
RegulatoryCompliance
CorporateGovernance
StretchedResources
Operational &Reputational Risks
BusinessOperations
3/3
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Technology as Enabler
1/2
Change Management Quicker ‘Go-To-Market’
Key to Competitiveness
Richer Customer Experience
Technology Enables
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Technology as Enabler
2/2
Enterprise wide Customer View
Pace with Developments
Empowerment to Manage
Preventive, Risk-based Architecture
Technology Enables
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Technological Challenges
1/2
Capital Budgeting & Outlay
Integration of Technology & Business
In-sourcing vs Outsourcing Dilemma
Business Process Changes
Management of Human Resource
Managing Compliance Environment
Information Security and Frauds
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Technological Challenges
2/2
Risks – Product, Vendor, Implementation
Project and Cost Overruns
Infrastructure Management
Disasters & Business Continuity
Return on Tech Investment
Measuring Tangible Benefits
Managing Obsolescence
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Key Focus Areas
1/5
Efficient Front Office
Robust Back Office
An Eye on Competition
Universalization of Services
Relationship ManagementCustomerCentric Management
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Key Focus Areas
2/5
Plan for Upgradations
Plan for Obsolescence
Keep a Long-Term View
Adopt Industry Standards*
Calculate ROIInvestmentPlanning
* Like BS 7799, CMM, ITIL, COBIT
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Key Focus Areas
3/5
Training / Re-Training
Cultural Integration
Motivation & Rewards
Flat Management Style
Adaptability to ChangesManpowerPlanning
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Key Focus Areas
4/5
Align with Business Focus
Strategize and Monitor Risks
Lead From Front
Empower & Delegate
Vendor Agnostic Applications
TechnologyManagement
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Key Focus Areas
5/5
Documented & Process Driven
Defined & Measurable
Conduct ‘Reality Checks’
Avoid Complacency
Tools For ManagementSLA Monitoring
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Conclusion
Customers will become increasingly ‘informed’
Service deliveries will be a challenge
Business cannot be divorced from technology
Opportunities and risks will co-exist Technology will have to be managed – not just acquired Best processes and practices will win the day
Technology – Not a ‘by choice’ issue any more
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Conclusion
The only constant will be
CHANGECHANGE
directed by business & empowered by technology
