1 spring newsletter
TRANSCRIPT
Foreword
April 2008
I am very pleased to present the Spring edition of the Building Services Department staff newsletter.
Over the last three months, a lot of activity has taken place within Building Services:
External auditors well-received our work to amalgamate current maintenance practices and procedures into a single
document, and a revised Maintenance Strategy is currently being rolled out to staff.
Part 1 of the forthcoming Estates Strategy was recently presented to the University‟s Senior Management Team. Work is
now underway to address the issues raised and to further develop the Strategy.
A new staff access and locking system has been successfully piloted within Erlang House- at the Southwark campus. The
new system will be rolled to new buildings within the next 6 weeks. New touch control access will be distributed shortly.
Project management training, utilising Prince 2, is being undertaken by project staff across the department. Prince2 will
become the defacto methodology for delivering projects and standardise the department‟s approach to project and pro-
ject risk management.
My review of the Estates and Facilities in the university is nearing completion and will be presented to the University‟s
Senior Management team during May.
The University has been accepted on the Carbon Trust‟s, Higher Education Carbon Management programme. As a result,
a dedicated consultant will be working with our Energy and Environmental Manager for 2 days per week over the next 10
months to deliver carbon reduction strategies.
I am also quite pleased to be able to pass on the positive feedback that I have received—from faculties and staff—on the way this
department has dealt with recent security and general services issues.
With so much going on, and an increasingly positive customer reaction, the only way to go is up! A big THANK YOU to you all.
Keep up the good work!
Kind Regards,
Terry James
Interim Director of Estates and Facilities
London South Bank University
We have all heard of Global
warming, but what does it
mean to us? Can we do any-
thing to help slow it down??
The answer is yes, and that is
why the University—with the
assistance of the Carbon
Trust—is developing a strategy
to reduce the University‟s Car-
bon Emissions by 1.5% per
year for the next 10 years.
An Energy Policy document
and Energy Strategy have
been produced with the assis-
tance of the Carbon Trust.
When these documents have
been approved, they will be
put on the web pages. We are
now working on the Action
Plan that will be rolled out
over the next year.
To achieve our goal, the Uni-
versity needs your help in an-
swering the following ques-
tions to reduce our reliance on
energy:
Do we need the tempera-
ture as high?
Do we need the machine
on?
Can we see or do we need
more light?
If we can answer no to any of
these questions, we can posi-
tively reduce energy wastage
by reducing the temperature
and leaving machines and
lights off. Every time we turn
an electrical switch off, we are
saving energy and thus reduc-
ing the University‟s Carbon
Emissions profile.
People will be chosen from
across the University to com-
prise a team of Energy War-
dens. Targeting all members
of the University, the Energy
Wardens will have the task to
increase awareness of the
need to reduce Carbon Emis-
sions and to adopt a sustain-
able attitude to the environ-
ment. If you would like to be-
come an Energy Warden,
please contact me.
Remember, we must follow
the University‟s Sustainability
Statement (below) when we
are carrying out maintenance
tasks, projects, or purchasing
equipment:
It is the University’s policy to
comply fully with the require-
ments of environmental legis-
lation and advisory codes of
practice having official status.
The University will however,
exceed these requirements
where it is practicable for it to
do so and there can be shown
to be definite environmental
benefits.
All our policies and strategies
must be set around this state-
ment. In the mean time, if you
have any ideas how to im-
prove our Carbon Emission
Reduction Policy, please con-
tact me.
Finally, remember that if you
use any electrical device,
switch it off when you finish
using it.
Energy—Carbon Emission Reduction by Mike Massey, Energy and Environmental Manager
LSBU
Issue 5
Spring 2008 Building Services Department Newsletter
Inside this issue:
Energy—Carbon Emission
Reduction
1
Sustainable Travel Plan Launch 2
The Energy Centre 2
Waste Management: We All Have
a Responsibility
2
The Timetabling Process 3
Security 4
Quarterly Team Performance
Report
5
The BSD Suggestion Box 5
BSD Contacts and Address
Back
Cover
This Newsletter Back
Cover
Special points of interest:
New Faces at BSD, Page 6
Pat‟s Surprise Party, Page 7
Bright Side of Life, Page 8
Seasonal Quote, Page 8
Let‟s Go to Market, Page 9
Sudoku Fun, Page 9
BSD Word Jumble, Page 9
an illustration of the factors that affect sustainability
In January 2008, BSD devel-
oped a Sustainable Travel
Plan to support the Univer-
sity‟s Sustainable Develop-
ment Policy‟s commitment to
reduce the environmental
impacts and to improve avail-
able travel choices to staff and
students alike.
Although the University cur-
rently enjoys very well devel-
oped and extensive transport
links, the staff, students and
the wider community all stand
to gain from the development
of the plan, not only on the
well publicised global effects,
but also through lifestyle im-
provements and improved
wellbeing.
The plan is geared to reducing
demand for car travel, car
parking spaces, and promot-
ing sustainable travel through
improved choice and provision
of supporting facilities. A
range of specific actions have
been developed and approved
for delivery over the next few
years, including car park
space re-allocation, increased
secure cycle rack provision,
and improved washing, chang-
ing, and drying facilities to
promote walking and cycling.
Additionally, and as part of the
development of the Univer-
sity‟s Sustainable web site, a
series of „how to‟ guides and
links will be developed to fa-
cilitate effective use of sus-
tainable travel means to and
from the University.
The Plan will be continually
reviewed and updated, and
progress against the specific
actions will be monitored by
Mike Massey, Energy and En-
vironmental Manager in BSD.
The next steps will be to fur-
ther extend the reach of the
Plan to more fully represent
the satellite University inter-
ests.
For further information, the
LSBU Travel Plan can be found
at:
http://www.lsbu.ac.uk/about/
docments/corporatePlan/
travelPan.doc
The link to the LSBU Sustain-
ability site is:
http://www.lsbu.ac.uk/about/
sustainability.shtml
monitor the environmental
control systems in operation.
For instance, there will be a
glass sided Air Handling unit
serving the main building,
which will be viewed from the
EC and which will allow stu-
dents to see how it works in
practice.
From a viewing gallery, staff
and students will be able to
see across London and the
campus. A wind turbine is
proposed to be located on the
This will be a high quality in-
stallation built on top of the
new KII building and con-
tained within the rooftop plant
areas. Construction is due to
commence in 2009 upon com-
pletion of the „Base Build‟.
The new Energy Centre will be
a showcase for study and re-
search into new and sustain-
able energy sources.
Linked into the new KII build-
ing, the Centre will be able to
Tower Block roof, which will
have output linked into the EC.
There will also be photovol-
taics, a hydrogen fuel cell, and
other state of the art Energy
sources used in the scheme.
The Department is working
with Professor Tony Day and
his team on the design. Cur-
rent thinking is that the unit
will have a Visitor Centre type
quality and be highly visible
from the ground approaches.
Sustainable Travel Plan Launch by John Osborne, Estates Business Adviser
The Energy Centre by David Foreman, Building Surveying Manager
Green Planet Earth
“The plan is
geared to reducing
demand for car
travel, car parking
spaces, and
promoting
sustainable travel
…”
Transportation around Elephant &
Castle
Page 2 Building Services Department
Newsletter
Waste Management: We All Have a Responsibility by Lynda Bradish, Facilities Manager
Hi All. How quickly time goes!
It‟s the spring edition of the
BSD newsletter and the hot
topic is sustainability. Sadly
statements such as Global
Warming, Climate Change,
melting Icepacks and CO2
emissions are now in our con-
sciousness daily via articles
“In the past 12
months, we sent
450 tons of waste
to landfill.”
reported in the newspaper,
the evening news and docu-
mentaries that provide us with
a stark warning of the damage
that we the human population
are causing to our beautiful
planet.
More and more I find myself
with the moral dilemma of, do
I choose to ignore the growing
evidence, and go down in his-
tory as part of the generation
that destroyed the planet? Or
do I take responsibility for my
actions and become more
proactive in the way I live and
work and effect change that
supports sustainability where I
can?
It‟s a no brainer really! Espe-
cially, when I think about the
children of tomorrow. I would
like them to experience the
same things that the planet
has given me and I admit,
have taken for granted, until
now. Such as; seeing the sea-
sons change, the smell of
freshly cut grass, making a
snowman in the garden, to
breath fresh air, to observe
the animals in their natural
habitat, to sit on the river bank
fishing and to ski on the
slopes. All of which are my
memories of growing up. A
hundred years from now what
will the children experience…?
So, I am now marching with
the green flag held high and
plan to make changes to our
current waste disposal proc-
esses by introducing a mixed
recycling scheme known as
MRF (mixed recycling facility)
processing or co mingled
waste. Basically, it is a two-bin
system - one bin- for all waste
that is non-recyclable and -one
bin- for all waste that is recy-
clable.
A brand spanking new MRF
site is about to start operating
within the next two weeks, the
site has been built in prepara-
tion for the GREEN Olympics
2012. The MRF process has
already been introduced
across universities in Scotland
and has received a positive
response. Some of the written
feedback that I have received
has been that it is an easy
system, less bins, increased
recycling and cheaper com-
pared with disposing of waste
segregated at source.
In the past 12 months, we
sent 450 tons of waste to
landfill. An audit of this waste
revealed that 60% of it was
recyclable! Now that‟s a differ-
ence we can all make over the
next 12 months.
And finally, as Mahatma Gan-
dhi once said, “You must be
the change you want to see in
the world”.
the estimated student figures
(FTE‟s) from each of the 4
faculties (AHS, BCIM, ESBE
and HSC); we verify them by
their quality unit and then put
together a seating allocation
for each of the faculties.
Once the faculties have been
given their seating allocation,
they can then start to prepare
their bids for rooms for the 1st
semester; they can bid on a
pool of 134 bookable spaces,
Timetabling is a funny area;
people always ask what I do in
the timetabling office. The
best way I can describe time-
tabling to people is it‟s like
having a 500 piece jigsaw
puzzle and having 600 pieces
to place into it—a major task
which always has it‟s prob-
lems and challenges along the
way.
Our process starts about this
time every year when we get
a lot of rooms! Once this has
been completed, the informa-
tion comes back to the central
timetabling office. (For some
of the larger rooms, certain
faculties have already allo-
cated them for particular time
slots.) The faculties then can
start preparing their timeta-
bles and attach rooms to
them.
This process takes a good 4
months to work through, and
The Timetabling Process by Darren Jeffery, Room Bookings Manager
Page 3 Issue 5
Spring 2008
MRF Processing
MRF Processing, Before
Materials Marketing
Materials Marketing, After
...continued from previous page.
room s be in g
booked and then
unused and peo-
ple booking larger
spaces than re-
quired. We are
always working
with the faculties
to ensure that
they utilise the
spaces more effi-
ciently, which will
benefit all involved and make
a smoother running time-
tabling process.
sometimes a lot
of negotiating, as
we have to make
sure that all facul-
ties are happy
with what they
have init ial ly
booked before we
are able to share
all the centrally
bookable spaces
to all faculties to
fill in their gaps. Sometimes
gaps remain unfilled until well
after semester 1 has started.
So as you can see, this is quite
a tiresome exercise, and the
process is long and ongoing,
as we still have the issues of
...continued from previous page.
sity, to responding to alarm
activations. In addition, out-
side of normal working hours
and at weekends the control
room acts as the University
Help Desk.
The security control room also
facilitates the response to all
emergency telephone calls:
Internally ext. 2222 and Exter-
nally, call 0207 815 6666.
Crime Prevention
It is of paramount importance
that students and staff feel
safe in their working environ-
ment. Crime not only affects
an individual, but can also
indirectly affect the standard
of service provided or indeed
the learning environment.
Clearly, it is not sufficient to
react to incidents after they
occur; ways of preventing
them from happening in the
first place must be addressed.
Our security officers, through
proactive security, are continu-
ally looking at ways of prevent-
ing incidents occurring. In
order to achieve our objec-
tives, we all need to adopt a
more security minded culture.
Although security advice and
guidance is always available,
departments and faculties are
currently responsible for secu-
rity within their own respective
areas.
So ask yourself these ques-
tions:
Have all staff working in your
area of responsibility been
vetted to an appropriate stan-
dard?
Are all contractors and sub-
contractors working within
your area of responsibility,
informed about the University
security policies and proce-
dures?
It is vitally important that who-
ever enters any of the Univer-
sity buildings, has the appro-
priate authority and authorisa-
tion to do so.
Remember, crime prevention
Security by Terry Hoskins, Security Manager
Security
The key purpose of the secu-
rity department is to provide
personnel and systems to
protect people, property and
premises.
In January 2008, the number
of crimes committed within
the London Borough of South-
wark increased to 3467, an
increase of 1.7% compared to
the previous year. The highest
offence category recorded,
was that of theft/burglary
which saw an 18% increase on
the previous month.
Although most thefts are op-
portunistic, we all have a piv-
otal role to play in ensuring
that London South Bank Uni-
versity remains a safe, secure
and crime free environment.
Security Control Room
The security control room lo-
cated in Borough Road con-
tinually monitors activity within
the University. This ranges
from the control of access and
egress to and from the Univer-
“It is vitally
important that
whoever enters any
of the University
buildings, has the
appropriate
authority and
authorisation to do
so.”
Page 4 Building Services Department
Newsletter
is everybody‟s responsibility;
we all have a role to play in
ensuring that London South
Bank University remains a
...continued from previous page.
Page 5 Issue 5
Spring 2008
The BSD Suggestion Box managed by Lynda Bradish, Facilities Manager and
Samantha White, Administrative Assistant
You may be aware of our BSD sugges-
tion box, which is a black metal box on
the 2nd Floor of Eileen House, to the
right of the Help Desk Office. During
our departmental meeting on Monday,
April 28, 2008, Terry James read the
suggestions aloud and we discussed
the responses as a group. Below are
the proposed anonymous suggestions
and their responses. Please contact
Samantha White (Administrative Assis-
tant) at [email protected] if you have
further input on the responses. Please
note that if your suggestion does not
appear below, it was forwarded to your
manager or it will be discussed at our
next meeting.
Given a certain job completion target
in each of the team areas, the Building
Services Department successfully
cleared a given percentage of that
target (of logged jobs). The pie chart
represents the percentage of com-
pleted jobs that had occurred for each
month: January 2008, February 2008,
and March 2008. This information
shows the gradual process of our suc-
cess with clearing jobs.
Quarterly Team Performance Report by Mayvelene Achord-Payne, Help Desk Administrator
TeamJan
(% Cleared
in Target)
Feb (% Cleared
in Target)
Mar (% Cleared
in Target)
Access Office 6 17 14
Blinds 0 33 14
Building 50 33 33
Carpenters 76 97 87
Cleaning Support Services 89 91 88
Electricians 63 54 81
Engineering 50 27 11
Office & Classroom Fix & Fit 56 0 44
General Services Staff 15 52 59
Media Support Services 72 76 79
Plumbers 56 57 70
Signs 0 0 0
Sykes 30 61 61
Temple Lifts 0 0 0
T M Security 0 17 3
Utilicom 20 47 75
Average % 36 41 45
36%
41%
45%
Average % Cleared in Target
Jan (% Cleared in Target)
Feb (% Cleared in Target)
Mar (% Cleared in Target)
■ monthly/quarterly social events.
■ staff kitty—each staff member
contributes £10pm
■ 3-day weekends
■ Center Parcs
We can do quarterly social events, however,
someone needs to volunteer to take on the
task of organising them. Also, most people
are not too keen on contributing a figure as
high as £10 per month, and we need to
ensure that everyone who signs up for such
an event pays the same amount as every-
one else.
“Once a month, paying a driver to wash the vans.”
The problem with washing cars on-site is that the
chemicals and oil wash down the drain; this is neither
good for the water system nor the environment. This
is why there is an off-site location set up for this.
“Can we please take back control of the keys. The
Access Office and Security haven’t a clue. We would
do a much better job. As was done in the past by
us!!!”
Over the years, the key database and key controls
have much improved, but there is still room for im-
provement. We are currently reviewing key options
and systems to improve the current key situation.
“07/04/08—Could we have the dept. away-day/fun-day at a different venue this year? Perhaps we could hold it at our sports ground like the
VCs dept. and other depts. do with games and BBQ. This is more team bonding than sitting in a room listening to speeches and promises which
can’t be met. Also, you are putting the money back into the university instead of paying an outside company for venue and catering.”
We can look into this, however, keep in mind that at external venues, it‟s difficult for LSBU to deliver catering. I would greatly appreciate any
ideas and suggestions that you have on what to do.
safe environment for all.
Page 6 Building Services Department
Newsletter
Name: Jodi Leung
Job Title: Administrative Assistant
Country: Canada
Astrological Sign: Pisces
University: Simon Fraser University
Major: Business
Degree/Certificate Earned: Bachelors
Reason in London: New experiences and
nothing much going on/waiting for me at
home
Favourite London Food: £4.49 burger/
chips/beer special at Wetherspoons...one
of my favourites moreso because it’s cheap
Favourite British Word/Saying: Rubbish
What I like most about London is…the at-
mosphere. There’s always something going
on and something to do.
What I dislike most about London is…
crowded tubes.
New Faces at BSD
Name: Jamie Walsh
Job Title: Facilities Ops Manager
Country: England
Astrological Sign: Aries
University: Woolwich
Degree/Certificate Earned: City and Guilds
Reason in London: Born and Bred
Favourite London Food: Pie, Mash & Liquor
(lovely!)
Favourite British Word/Saying: Your Havin'
a giraffe mate ( slang for laugh )
What I like most about London is…SE16
What I dislike most about London is…the
congestion charge.
Name: Stephen Holmes
Job Title: Estates Business
Adviser (Consultant)
Country: England
Astrological Sign: Virgo
University: Reading
Major: Business
Degree/Certificate Earned: MBA
Reason in London: The weather
Favourite London Food: Jellied Eels
Favourite British Word/Saying: Mind the
Gap.
What I like most about London is…London
Pride
What I dislike most about London is…
people who won’t “move along the car-
riage”.
Name: John Osborne
Job Title: Estates Adviser (Consultant)
Country: UK
Astrological Sign: Gemini
University: Glasgow Caledonian
Major: Building Surveying
Degree/Certificate Earned: Dip Building
Surveying FRICS, MBIFM
Reason in London: Consultancy work
Favourite London Food: What’s in front of
me!
Favourite British Word/Saying: Pants
What I like most about London is…EBP
What I dislike most about London is…
cyclists.
Name: Loriana Zanotti
Job Title: Administrative Assistant
Country: USA
Astrological Sign: Libra
University: San Francisco State University
Major: Liberal Studies and Product Design
Degree/Certificate Earned: Baccalaureate
and Degree In Progress
Reason in London: New cultural adventure,
and to earn money
Favourite London Food: Marks & Spencer’s-
Gourmet Veggie Sandwich
Favourite British Word/Saying: Cheers
What I like most about London is…the Brit-
ish accent and Marks & Spencer.
What I dislike most about London is…
RCA=Randomly Composed Aggres-
sion...seeming considerate and proper, and
then zinging you with a mean comment.
Name: Stephen Gordon
Job Title: Security Contract Manager
Country: England
Astrological Sign: Leo
Reason in London: It’s a nice place to
be.
Favourite London Food: Jerk chicken with
rice and peas (not the typical green peas)
Favourite British Word/Saying: Sweet as a
nut
What I like most about London is…all the
different seasons in one day.
What I dislike most about London is…see the above line : )
Name: Ted Petty
Job Title: Building Surveyor
Country: England
Astrological Sign: Scorpio
Name: John Gilbert
Job Title: Assistant Facilities Manager
Country: UK
Astrological Sign: Decline to say
University: Liverpool
Major: Architecture & Management
Degree/Certificate Earned: BArch/DMS
Reason in London: £££
Favourite London Food: Comfort food
Favourite British Word/Saying: You’re
welcome
What I like most about London is…the fast
trains to Kent.
What I dislike most about London is…diesel
fumes.
Page 7 Issue 5
Spring 2008
Pat’s Surprise Party
On April 13, 2008, BSD and Friends surprised
Pat Smith (PA to the Head of Building Services)
with a birthday celebration at Tower
Restaurant. It was a fun time.
Page 8
Sometimes, we all need a little help with turning life‟s lemons into lemonade. Building Surveyor Charles Harris seems to have an excel-
lent grasp on achieving exactly that. So when posed with office space woes, let‟s see Charles‟s take on things…or rather his, “Bright
Side”.
Problem: Bright Side: You‟re 15 minutes late for work, and your boss will
be so upset when he finds out.
I creep in via the back door and leave my jacket
and briefcase in the gents toilet and walk in with a
coffee in my hand.
Problem: Bright Side:
You have no time to take a lunch break, and all you
have is one lone cup of coffee, which you have
spilled all over your new white shirt.
I make a mysterious phone call to one of my fel-
low building surveyors, so that he has to leave
urgently; then I steal his coffee.
Problem: Bright Side:
Your boss immediately needs something from you,
when your workload is already tight. It seems impos-
sible to take on more tasks.
I go to the gents and telephone in “sick”.
Problem: Bright Side:
Your eyes hurt from staring at a computer screen all
day.
I close them and sleep for the next 2 hours.
Problem: Bright Side:
Someone keeps taking your permanent markers
from your desk, not to mention, your favourite pen
and your trusty tape dispenser.
I secure the remaining pens with a chain and pad-
lock.
Problem: Bright Side:
You keep asking your co-worker to do their part in
helping you to complete a deadline. He keeps telling
you his work is on the way to you, but it never really
is.
He gets attacked down a dark alleyway on the way
home.
Bright Side of Life
If we had no winter, the spring would not be so pleas-
ant. If we did not sometimes taste of adversity, prosper-
ity would not be so welcome.
-Anne Bradstreet
(circa 1612-1672)
Building Services Department
Newsletter
Sudoku Fun
Issue 5
Spring 2008
Page 9
Borough Market
Opening Times:
Thursdays: 11am to 5pm
Fridays: 12pm to 6pm
Saturdays: 9am to 4pm
Borough Market is located near Lon-
don Bridge and very convenient to get
to from LSBU. It is always packed and
at lunchtime you‟ll find office staff
queuing up for their lunch. The mar-
ket is filled with mouth-watering food
from different countries; fresh fruit
and vegetables, meat and poultry in
abundance and food stalls galore.
Although expensive as it may seem,
nevertheless, a wonderful treat on the
odd occasion.
East Street Market
Opening Times:
Tuesday to Friday 8am to 5pm
Saturday 8am to 6.30pm
Sunday 8am to 2pm
Monday, closed
East Street Market is located off Walworth
Road within a short walking distance or a bus
ride away. There are a wide variety of goods on
offer; fresh fruit and vegetables, clothing and
materials, cosmetics and perfumes, CDs and
DVDs, bags and shoes, jewellery and toys. A
small flower and plant market is also held on
Blackwood Street on Sundays and at the end of
the day everything is sold at giveaway prices. It‟s
been said that Charlie Chaplin was a regular
visitor.
Fill the grid so that every column, every row,
and every 3x3 box contains the digits 1 to 9.
Let’s Go to Market!
by Charmaine Perriman,
Assistant Office Manager
Bet you didn‟t know there was more to do than
just going to school or to work at LSBU!
Charmaine has provided us with some great
information on local outdoor markets in the
area. Be sure to check out the local fayre!
The Answers to Sudoku Fun and BSD Word Jumble
are on the back cover of this newsletter.
BSD Word Jumble
(Hint:: Think BSD! All answers are two words, and the letters for
both words have been jumbled together.)
_ _ _ _ _ _ _ _ KPSE EDHL
LENHEU SIEOE
FNLODR COOSE
SJEER YARMT
_ _ _ _ _ _ _ _ _ _ _
_ _ _ _ _ _ _ _ _ _ _
_ _ _ _ _ _ _ _ _ _
Eileen House
2nd Floor
80-94 Newington Causeway
London SE1 6EF
Phone: 020 7815 6886
Fax: 020 7815 6899
The role of Building Services is to
ensure adequate and sufficient ac-
commodation by providing a clean,
safe, and maintained environment
compliant with Health and Safety
Regulations and University Policy.
Areas of BSD:
■ Engineering, ext. 6864
■ Surveying, ext. 6830
■ Facilities, ext. 6855
■ Help Desk, ext. 6800
■ Administration, ext. 6826
■ Room Bookings, ext.6122
■ Security, ext.6876
■ Eileen House Reception, ext.
6886
Should you need assistance
from someone in our depart-
ment, please view the depart-
mental areas and phone ex-
tensions in the upper right-
hand corner. Remember too
that we‟re on the web, as the
website is listed just above
this article.
All of us here work very hard to
serve the needs of individuals
and LSBU as a whole. We also
want to recognize the other
departments of LSBU to say
“thank you” for your hard work
too.
And lastly, please don‟t forget
to take time out to enjoy the
lovely spring sunshine. Have a
wonderful day!
We hope that you‟ve found
this newsletter to be both in-
formative and an enjoyable
read. We‟re very excited to be
able to continue with our
newly established tradition of
providing you with our depart-
mental newsletter every few
months.
If you have any questions,
comments, or suggestions
regarding this newsletter, feel
free to drop them off in our
black metal suggestion boxes;
one is located near the Help
Desk in Eileen House, 2nd
Floor. The other is located in
Borough Road, ground floor
lobby by the Post Room. You
can also email Samantha
White at [email protected]
This Newsletter by Loriana Zanotti, Newsletter Designer & Editor and Administrative Assistant
Sudoku Fun Answers BSD Word Jumble Answers: Help Desk, Eileen House, Second Floor, Terry James
We‟re on the Web!
www.lsbu.ac.uk/bsd
Building Services Department
Winston Anderson, Security Officer at
Eileen House Reception
Eileen House