1 quality assurance for contracted maintenance in ontario, canada prepared for mqa peer exchange,...
TRANSCRIPT
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QUALITY ASSURANCE FOR CONTRACTED MAINTENANCE IN
ONTARIO, CANADA
Prepared for MQA Peer Exchange, Madison Wisconsin - Oct. 11/04
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Overview
1. Ontario Provincial Statistics2. Definition of ‘Maintenance’ in Ontario3. Maintenance Contract Types4. Maintenance Standards5. Quality Assurance6. Sanctions7. Challenges 8. Questions/Contact Information
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Ontario - Provincial Statistics
1 Million sq km (412,000 sq miles) and 10 million people Climate varies north to south, with south similar to
Niagara Falls or Buffalo NY The Ministry of Transportation (MTO) is responsible for
16,500 centreline-kms (10,250 miles) and 2500 bridges 2 tunnels 29 remote airports 8 ferry services
Contracted Maintenance Expenditures are about $200M CAD
All MTO’s expenditures are only 1.5% of provincial government budget.
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‘MAINTENANCE’ IN ONTARIO
Routine Maintenance Pothole repair Shoulder grading Repair guide rail and fences Sweeping and debris removal Traffic signal and illumination-
scheduled maintenance and repair
Tunnel Maintenance Bridge cleaning, scheduled
maintenance (lift bridges) and minor repair
Sign replacement Grass cutting and weed
control
Winter Maintenance Plowing, liquids, sanding and
salting
Patrolling Visual Inspection At Least Daily in Winter
Emergency Response to collisions, spills
NOT INCLUDEDResurfacing
Rebuilding
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MAINTENANCE CONTRACT TYPES
Area Maintenance Contracts (60% of Hwys.) Management and work by Contractor Vast Majority of work is Lump Sum Contracts contain a count of inventory, and a
3-year history of work performed 7-9 Year durations Proposal quality factor applied to price
Managed Outsourcing Contracts (40% of Hwys.) Managed by MTO Staff, all work by
Contractors Usually at a bid price per day with risk
sharing on annual quantity Mostly Functional Contracts Mostly 5 Year durations
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MAINTENANCE STANDARDS
The Maintenance Quality Standards (MQS) set out maintenance requirementsMany are time-based, such as x days to fix a given-size pothole or to repair collision damage to guide railMandatory patrolling frequencies are key to detection of defectsAt a minimum, maintenance contract requirements meet the MQS
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QUALITY ASSURANCE
Front line field staff include Superintendents who have several Coordinators, about one per 300 2-lane km, totalling 167 provinciallyKey program development in concert with the Maintenance Superintendents CommitteeMonitoring Manual sets out key requirements for each contract requirementContractors also propose quality control procedures that are marked as part of proposal scoring.
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SANCTIONS
Non-performance for key items identified in contract leads to the issuance of a “Demerit Point” Thresholds of Demerit Points per year and overall can lead to loss of the contractProcess has been extremely effective, contractors take demerits much more seriously than the associated financial penalties.
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CHALLENGES
Ability (and need?) to express and summarize performance quantitatively
Time-based standards
Change in a large and proud organization, particularly with contracts working well
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FURTHER INFORMATION AVAILABLE AND SHARING
WELCOMED
Sonya Skinner, P.Eng.
Head, Maintenance Contracts
Ministry of Transportation of Ontario
905 704 2975