1 personal and professional qualities of a health care worker
TRANSCRIPT
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Personal and ProfessionalQualities of a
Health Care Worker
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Personal Appearance
• Appearance communicates level of confidence and positive self-esteem
• First impressions are based on appearances and form quickly
• Rules about appearance may vary
• Certain professional standards apply to most health careers
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Good Health
• Health care involves promoting health and preventing disease
• Health care workers serve as role models
• Diet• Exercise• Good posture• Avoid use of tobacco and
drugs
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Uniform Considerations
• Required in some health occupations
• Neat, well-fitting, clean, and wrinkle-free
• Choose undergarments that will not show
• Avoid extreme styles• Follow standards
established by place of employment
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Other Considerations
• Name badge
• Shoes
• Personal hygiene
• Nails
• Hair
• Jewelry
• Makeup and tattoos
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Personal Characteristics
• Certain personal and professional characteristics and attitudes apply to all health occupations
• You should make every effort to develop these characteristics and attitudes and incorporate them into your personality
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On a separate sheet of paper, list
5 desirable characteristics of a healthcare professional,
and describe how you either demonstrate or lack
each of these characteristics.
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Desirable Characteristics
• Empathy• Honesty• Dependability• Willingness to learn• Patience• Acceptance of
criticism• Enthusiasm
(continues)
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Desirable Characteristics(continued)
• Self-motivation or self-initiative
• Tact
• Competence
• Responsibility
• Discretion
• Team player
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Effective Communications
• Health care workers must be able to relate to patients, family, coworkers, and others
• Understanding communication skills assists in this process
• Communication: exchange of information, thoughts, ideas, and feelings
(continues)
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Effective Communications(continued)
• Verbal: spoken words
• Written
• Nonverbal: facial expressions, body language, and touch
(continues)
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Effective Communications(continued)
• Message must be clear
• How sender delivers message
• How receiver hears message
• How receiver understands message
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Listening
• Essential to communications
• Attempt to hear what other is really saying
• Good listening skills techniques
• Observe speaker closely• Reflect statements back
to speaker
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List
5 types
Of
Nonverbal
Communication
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Nonverbal Communication
• Facial expressions
• body language
• Gestures
• eye contact
• touch
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Nonverbal Communication
• Can conflict with verbal message
• Be aware of own and other’s nonverbals
• Don’t always need verbals to communicate effectively
• When verbal and nonverbal agree, message more likely understood
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Barriers to Communication
• Something that gets in the way or limitsclear communications
• Common barriers– Physical disabilities– Psychological attitudes and prejudice– Cultural diversity
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Recording and Reporting
• Observe and record observations
• Use all senses in the process
• Report promptly and accurately
• Criteria for recording observations on a patient’s health care record
• HIPAA regulations
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Summary • Good communication skills allow
development of good interpersonal relationships
• Health care worker also relates more effectively with coworkers and other individuals
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Teamwork
• In any health care career, you will be part of an interdisciplinary health care team
• Teamwork consists of many professionals, with different levels of education, ideas, backgrounds, and interests, working together for the good of the patient
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Teamwork Concepts
• Teamwork improves communication and continuity of care
• Every person on the team must understand the role of each team member
• A leader is an important part of any team
• Good interpersonal relationships essential
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Good InterpersonalRelationship Guidelines
• Poor relationships interfere with quality of care, goals, and work satisfaction
• Respect differences due to cultural and ethnic backgrounds, gender, age, socioeconomic status, lifestyle preference, beliefs, and levels of education
• Show sensitivity to the hopes, feelings, and needs of team members (continues)
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Good Interpersonal Relationship Guidelines
(continued)
• Golden Rule: treat others as you would want to be treated
• Have a positive attitude• Be willing to laugh at
yourself• Be friendly and cooperative• Assist others• Listen carefully (continues)
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• Respect the opinion of others• Be open-minded and willing to
compromise• Don’t criticize others• Practice good communication
skills• Support and encourage team
members• Perform your duties to the best
of your ability
Good Interpersonal Relationship Guidelines
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Conflict Resolution
• Deal with conflict in a positive way
• Meet with people involved to discuss it
• Listen to each other’s point of view
• Avoid accusations and hostility
• Solve problems cooperatively
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Conflict Resolution
• Sometimes a mediator may be needed
• Grievance policies define official process
• To meet team goals, conflict must be resolved as quickly as possible
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Summary
• Effective teams are the result of hard work, patience, commitment, and practice
• When each individual participates fully in the team and makes every effort to contribute, the team achieves success
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Professional Leadership
• Purpose: encourage people to work together and do their best to achieve common goals
• Definition of a leader – someone who is in charge or command of others, who guides others
• Characteristics of a leader
____________________
____________________
____________________
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Types of Leaders
• Democratic – encourages the participation of all individuals in decisions that have to be made. Listens to the opinion of others
• Laissez-faire – more of an informal leader. Believes in non-interference. Strives for minimal rules or regulations.
• Autocratic – often called a “dictator”. Maintains total control, makes all the rules, and has difficulty sharing duties or responsibilities
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Summary
• All types of leadership have advantages and disadvantages
• In some rare situations, an autocratic leader may be beneficial
• Democratic leader usually presented as most effective for group interactions
• Respecting the rights and opinions of others is an important guide for a leader
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Stress
• Stress – defined as the body’s reaction to any stimulus that requires a person to adjust to a changing environment. Change always initiates stress.
• What causes stress – can be situations, events, concepts, and can be caused by either internal or external forces.
• Sympathetic nervous system response
• Parasympathetic nervous system recovery
• Are there benefits to stress?
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Stress
Managing stress reactions– Stop – immediately stop what you are
doing– Breathe – take a slow deep breath to
relieve the tension– Reflect – think about the problem at hand
and the cause of your stress– Choose – determine how you want to deal
with the stress
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Stress-Reducing Techniques
• Live a healthy life
• Take breaks
• Relax with a warm bath
• Listen to quiet, soothing music
• Close your eyes, take deep breaths, and relax each muscle group
• Seek support from others
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Stress-Reducing Techniques
• Meditate• Use imagery• Enjoy yourself• Renew yourself• Think positively• Develop outside interests• Seek assistance or delegate tasks• Avoid too many commitments
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Summary
• Stress is constant and cannot be avoided
• Be aware of causes• Learn how to respond• Solve problems
effectively• Practice techniques to
reduce• Be mindful of patient’s
stress• Patients can use same
coping techniques
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4:7 Time Management
• Definition
• Helps prevent or reduce stress
• First step is to keep an activity record
• Start to organize time based on information collected in activity record
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Setting Goals
• Why set goals?
• Short- and long-term goals
• Completion of goals results in satisfaction, sense of accomplishment, and motivation to attempt other goals
(continues)
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Setting Goals(continued)
• Take the opportunity when starting high school to set short-term goals for researching careers in health care
• Talk with a guidance or career counselor
• Make sure you are taking the courses that are needed
• Establish your own goals
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Set Effective Goals
• State in positive manner
• Define clearly and precisely
• Prioritize multiple goals
• Write goals down
• Make sure at right level—should present challenge, but not be impossible to complete
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After Setting Goals
• Focus on how to accomplish goals
• Review necessary skills
• What information do you need to gather?
• What resources will be needed?
• Identify potential problems
• Prioritize goals
• Organize steps
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Evaluating Goal Success
• If goal is achieved, enjoy sense of accomplishment and satisfaction
• If goal is not achieved, evaluate why failed– Was it realistic?– Did you lack needed skills/knowledge?– Is there another way to achieve the goal?– Remember, failure can be a positive learning
experience
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Use Time Management to Meet Goals
• Analyze and prioritize
• Identify habits and preferences
• Schedule tasks
• Make a daily “to do” list
• Plan your work
• Avoid distractions
• Take credit for a job well done
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Summary
• Time management provides for an organized and efficient use of time
• Won’t always succeed when unexpected events occur
• If fail, reevaluate goals and revise the plan
• Patience, practice, and an honest effort are the best guides to a healthier, more content life