1 focus on quality and the academic quality improvement program at cuyahoga community college
TRANSCRIPT
1
Focus on Quality and the Academic Quality
Improvement Program
At Cuyahoga Community College
2
Overview of Session
History AQIP
CQI AQIP Processes Criteria
Resources
3
National Perspective
NCA Accreditation Federal reporting requirements Baldrige in Education
4
State Perspective
OBOR reporting requirements
Managing Improvement Program
Securing the Future
Service Expectations
OBOR Performance Reporthttp://www.regents.state.oh.us/perfrpt/2002index.html
Ohio Award for Excellence (OAE)
5
College Perspective
College planning
Accountability
Budgeting
Special studies
Knowledge Management
Continuous Quality Improvement (CQI)
Ohio Award for Excellence (OAE)
6
AQIP
Academic Quality Improvement Program
7
Academic Quality Improvement Program (AQIP)
Higher Learning Commission accreditation alternative
Baldrige-based (Continuous Quality Improvement)
8
CQI
Continuous Quality Improvement
9
Concepts
Focus on process, not individuals
Collaborative decision-making
Environment that empowers employees
Trained employees serve as change agents
Measurable performance
10
Cultural Changes
Anticipating student needs
Preventing rather than correcting problems
Data-based decision-making
Process re-engineering
Long and short term plans/goals
11
Challenges of Quality Initiatives
Data integrity
User friendly data and information access
Coordination
Communication
Benchmarking, trend analysis
Accountability
Closing the Loop
12
AQIP’s Processes
• Initial Interest Exploration and Self-Assessment
• Four-year cycle, consisting of Strategy Forum and Systems Appraisal
• Annual Update on Action Projects
• Formal Reaffirmation of Accreditation every seven years, based on pattern of participation
SystemsAppraisal
StrategyStrategyForumForum
SystemsPortfolio
AnnualUpdate
ActionProjects
Re-affirmAccreditation
14
Each AQIP Criterion asks:
• How stable, well-designed, and robust are your systems and processes?
• How consistently do you employ and deploy your systems and processes?
• How satisfying and good are the results your systems and processes achieve?
• How do you use your performance data to drive improvement?
Measuring Effectiveness
UnderstandingStudents’and other
Stakeholders’Needs
Building CollaborativeRelationships
Planning ContinuousImprovement
AccomplishingOther Distinctive
Objectives
Leading andCommunicating
ValuingPeople
HelpingStudents Learn
SupportingInstitutional Operations
16
Overall, the AQIP Criteria ask:
Are you doing the right things — the things that are most important in order to achieve your institution’s goals?
Are you doing things right — effectively, efficiently, in ways that truly satisfy the needs of those you serve?
17
Criterion: Understanding Students’ and other Stakeholders’ Needs
Noel-Levitz Student Satisfaction Inventory
Community Assessment Employer Needs Advisory Committees
18
Criterion: Leading and Communicating
College Goals Succession Planning Leadership Development Decision-making Communication
Internally Externally
19
Criterion: Valuing People
Hiring Processes Training and development Performance Management Health and Well-being Recognition and rewards
20
Criterion: Building Collaborative Relationships Internally
Across campuses Campuses and District Faculty and administration Full-time and Part-time faculty
Externally K-12 Universities Businesses Vendors Economic and social development
21
Criterion: Planning for Continuous Improvement
Resource allocation Alignment of initiatives Action plans Mission/Vision
22
Criterion: Supporting Institutional Operations
Finance and Business Services Administrative offices/functions Student services
Admissions and records Financial aid Bookstores Food service
23
Criterion: Accomplishing Other Distinctive Objectives
Corporate College WEDD Cultural arts
24
Criterion: Measuring Effectiveness
Within each criterion Balanced Scorecard
25
What is a Balanced Scorecard?
A “scorecard” is any set of key performance indicators or measures (KPI’s)
A Balanced Scorecard is a set of KPI’s that are aligned with, and prioritized by, strategic goals and objectives, as viewed from multiple perspectives
26
Tri-C Perspectives
1. How effectively are our students learning?
2. How effectively are we serving our customers?
3. How effectively are we managing our resources?
27
Advantages of Balanced Scorecard
Alignment of Initiatives College Goals Noel-Levitz, CCSSE OBOR Performance Reporting National Benchmarking Initiatives
Setting Targets Tracking Progress
28
Criterion: Helping Students Learn
Student outcomes assessment Community College Survey of Student
Engagement Curriculum development Remedial/developmental education Counseling Tutoring
29
Alliance for Teaching and Learning
Student Outcomes Assessment
30
Student Outcomes Definition (Nichols)
Student outcomes are what academic departments expect students to know (cognitive), do (behavioral), or feel (attitudinal) when they have completed a program or degree
31
A Guiding Principle
The basic purpose for student outcomes assessment is providing feedback for enhancing the teaching-learning process (educational program improvement) and improving institutional effectiveness.
32
Components of Assessment
Program Review Student Outcomes Assessment
General Education By Program or Discipline Group
Classroom Assessment (Enhancing the Teaching/Learning Process)
33
Aligning Initiatives
Alliance for Teaching and Learning
Academic Support Tools—WIDS, CurricUNET
CADRE
Supports Student
Learning
34
Program Review
35
Process—Year 1
Career programs Program productivity
Program need
Student Characteristics
Student Outcomes
Program Quality
36
Process—Year 2
Arts and Sciences Program productivity
Student Characteristics
Student Outcomes
Program Quality
37
Results
Action plans for improvement Marketing/Recruitment
Persistence/Retention
Building Career Ladders
38
Summary
AQIP is not an event or series of activities It is a way of doing our business to make us
better in all arenas of the organization: Classroom (both teaching and learning) Administration Internal and external relationships
It is a way of keeping ourselves accountable to ourselves and to others
39
Resources
Institutional Planning and Evaluation folder on K:drive Data and Special Studies Reports Guidelines
www.quality.nist.gov/ www.aqip.org
40
Challenge
What is your role
in the journey?