126th April 2007

Device « PARCOURS CONFIANCE » *(Course for trust)

experience of microfinance in France

26 April 2007

326th April 2007

Parcours Confiance « An Innovant and Unique Solution in France »

Project launched in 2006 :

In the line with its society commitments, Caisse d’Epargne created Parcours Confiance(non profit organisation) in order to prevent financial exclusion.

Goal :

Fight against financial exclusion by helping fragile population to find a financial and social well being.

Beneficiaries :

Individuals Micro entrepreneurs

Ideas :

Parcours Confiance forges deep relationships with its beneficiaries and spend on individualized service and coaching.

426th April 2007

Parcours Confiance Services for individuals

A comprehensive support package :

Private banking solution for « fragile people » : personalised and tailored services to meet the needs of each beneficiary

Providing affordable banking services, loans (€ 500 to 3 000) at low rates (2.75 to 5%), savings account

Cross services with Social workers and Charitable organisations for :

Housing Job search Psychological help

526th April 2007

Services in the comprehensive support for individuals (1/2)

Family budget diagnosis done by a dedicated Caisse d’Epargne account manager

Level of former debts has to be analysed and discussed Recovery plan discussed but decided by the beneficiary…what spends could

you stop or regulate ? Account felllow-up done by a Caisse d’Epargne account manager…what

happen for the last 2 weeks ? Means of payments adapted : a bank card which does not offer overdraft Lower pricing of banking services to encourage the best efforts for the first

steps of the recovery plan

626th April 2007

Services in the comprehensive support for individuals (2/2)

Social microcredit, if there is a project for financing basic needs (House, Transport, Education, access to employment…).

Offering training and education with « Finances & Pédagogie » that enable people to inderstand and control family budget. 2 or 3 Saturday mornings are proposed for a best attendance.

726th April 2007

Parcours Confiance Individuals segmentation

All people that have a temporary

job contract

Unemployed people that need to

Finance a project in order to find

a jobmore easily ( car, mopped,…)

Life accident (divorce, separation,

unemployment…)

No access to loans /

Financial difficulties exposing

to excessive debt

Young people under 25 years

without financial guaranty

Disabled people with low wages

Version 1 du 03/11/2006 CNCE

826th April 2007

Results

Version 1 du 03/11/2006 CNCE

2006 To date

Number of people

Nb of Social microcredit

Parcours Confiance offices

491

123

8

767

200

20

926th April 2007

Parcours Confiance Services for micro entrepreneurs

Dedicated bank specialists for micro-entrepreneurs

Assistance from a accompanying network such as France Active,ADIE, les Boutiques de gestion, France Initiative, Réseau Entreprendre.

Accompanying before starting and during development

Access to conventional loans (€ 1 000 to 90 000) at market rate, services (professionnal account) average amount € 15 000

1026th April 2007

Parcours Confiance microentrepreneurs segmentation

Version 1 du 03/11/2006 CNCE

Unemployed people

Beneficiaries of social

help (Rmistes)No access to loans /

Financial difficulties exposing

to excessive debt

Young people under

25 years

Inactive people

1126th April 2007

Results

Version 1 du 03/11/2006 CNCE

2006 To date

New companies

New companies fellow up by Parcours Confiance

Parcours Confiance offices with entrepreneur expertises

600

129

4

163

9

1226th April 2007

Implementation in progress, France covered at the of 2008

Key :

Parcours Confiance contact

Parcours Confiance recruitment in progress

1326th April 2007

Experience learned with 18 mounths practise Project management

A project team : An “access to finance committee” National and Local project managers A project manager network to share experience

New process implementation New loan process (IT, back office, risk, regulation) Structuration of Parcours Confiance organisation Partnerships to shape

Action plan and budget 3 months before opening Education to promote access to finance Minimum loocal budget : €100 000 up to €1,5 M

1426th April 2007

Experience learned with 18 mounths practise A big bang

Inside Caisse d’Epargne : A new activty A lot of spontaneous help from employees Retired employees want to help

For social institutions and social workers A loan instead of a help Founding new cross services Proof of our promise

It takes time to build bridges : After the first sight operational work start slowly Same level of communication needs to be established Confidence needs be established

1526th April 2007

Experience learned with 18 mounths practise Think local

Local team Need of a local project manager in each Caisse d’epargne for

process implementation

Local partnerships Because confidence is personal, one to one relationship needs to

be established Each territory is specific Local network is absolutly necessary for implementation

Location Easy access to offices for beneficiaries / clearly indentified Offices near beneficiaries and local partners Main city of the territory for local or regional coverage