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EDITORIAL & CORPORATE OFFICES

Rankin Publishing Co., Inc.Don Rankin and Linda Rankin, Publishers

204 E. Main Street • P.O. Box 130Arcola, IL 61910-0130, USA

Email: [email protected]: www.rankinpublishing.com(800) 598-8083 (U.S.) • (217) 268-4959

Fax: (217) 268-4815

Editorial: Harrell Kerkhoff, EditorRick Mullen, Associate Editor

Design: David OpdykeReception: Sandy Pierce

AdvertisingContact Kevin Kennedy @ 623-434-8959

Email: [email protected]

Don Rankin @ 800-598-8083Fax: 217-268-4815

Email: [email protected]

C A L E N D A R O F E V E N T SJANUARY 2013January 20-24

United Motorcoach Association / NationalTour Association

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Busline Magazine is published 6 times a year by Rankin Publishing, Inc., 204 E. Main, P.O. Box 130, Arcola, IL 61910-0130. Publisherassumes no liability whatsoever for content of any advertisement or editorial material contained herein. Copyright 2013 RankinPublishing, Inc. All rights reserved. No part of this publication may be reproduced or transmitted in any form without written consentof Rankin Publishing, Inc. Subscription Rates in United States: 6 issues $25. Single Copy rate: $10 including postage/handling;Buyer’s Guide $15 including postage/handling. International rates: 6 issue annual Air Mail Subscription $60 U.S. dollars net

RAPID RESPONSE.....................................Page 6INDUSTRY NEWS ...................................Page 35

ON THE COVER:Burlington Trailways President Ronald Moore stands next to one of his

Prevost motorcoaches at the company’s headquarters in West Burlington, IA.See page 8.

IN THIS ISSUEFull Service Bus Company With 31 Years Of Success

Burlington Trailways...................8These 4 Transit Officials Discuss How They HaveIncreased Services & Riders ..........................................22

UMA & NTA Join Forces For Orlando Convention/Travel Exchange.........................36

Busline’s Buyers Guide To Vehicle Lifts.........................................42

Busline’s Buyers Guide To Seating & Fabrics.................................54

Busline Vehicle Showcase

MOTORCOACHES46 - 51

BUSLINE January/February 2013

JANuAry/FEbruAry 2013

Published byRankin Publishing, Inc.

www.buslinemag.comM A G A Z I N ECO

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UMA Motorcoach Expo Booth Numbers Current As Of 01/07/13, courtesy of www.motorcoachexpo.com.

0113Busline.FINAL_Layout 1 1/8/13 10:23 AM Page 4

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Company Website Page # Company Website Page #

5 Star Specialty Programs www.5starsp.com 29

ABC Companies www.abc-companies.com 28

Aesys Inc. www.aesysinc.com 56

Alexander Dennis Inc. www.alexander-dennis.com 2

Altro Transfloor www.altrotransfloor.com 44

Amaya-Astron Seating www.amaya-astron.com.mx 19

American Cooling Technology, Inc. www.actusa.us.com 39

American Seating www.americanseating.com 15

ARBOC Specialty Vehicles www.arbocsv.com 40

Atlantic Detroit Diesel-Allison www.atlanticdda.com 26

Bauer Compressors www.bauercng.com 34

Bauer’s Intelligent Transportation www.coachsales.com 45

Bergen Auto Upholstery Co., Inc. www.bergenseat.com 55

Bitzer www.bitzerus.com 6

Bridgestone www.bridgestonefirestonemileagesales.com 11

Budget Truck & Autobody www.budgettruckandauto.com 40

C.E. Niehoff www.ceniehoff.com 20

Chestnut Ridge Foam www.chestnutridgefoam.com 54

Detroit Diesel www.abc-companies.com/detroit 7

Distinctive Systems www.distinctive-systems.com 41

DRIVEWARE www.driveware.com 38

Espar Climate Systems www.espar.com 36

Euramtec/Prima America www.euramtec.com 38

Freightliner www.freightlinerchassis.com 3

Holdsworth Fabrics www.holdsworthfabrics.com 55

Hometown Trolley www.hometowntrolley.com 12

Kirks Automotive, Inc. www.KirksOnline.net 56

Lancer Insurance www.lancerinsurance.com 33

MAHA Lifts www.maha-usa.com 43

MCI (Motor Coach Industries) www.mcicoach.com 21

Midwest Bus Corporation www.midwestbus.com 22

Mile-X www.mile-x.com 39

Monochem www.satellitechemical.com 27

National Interstate www.natl.com 37

Nissan Commercial Vehicles www.nissancommercialvehicles.com 9

Penntex Industries www.penntexusa.com 30

Prevost Car www.prevostcar.com 60

Protective Insurance Company www.protective insurance.com 23

Relational Bus Systems www.rbs2000.com 14

Resorts Casino Hotel www.ResortsAC.com 35

Safety Step www.safetystep.net 57

Sardo Bus & Coach Upholstery www.sardobus.com 31

SEFAC www.sefac.com 42

Service Insurance www.serviceins.com 57

Shriver Insurance Agency www.shriverinsuranceagency.com 58

Sutrak www.sutrakusa.com 10

TEMSA www.temsa.com 25

TIB www.tibinsurance.com 24

Transit Sales International www.transitsales.com 18

TriMark Corporation www.trimarkcorp.com 44

Turtle Top www.turtletop.com 13

UMA www.uma.org 53

Vanner Power www.vanner.com 16, 32

Volvo www.prevostcar.com 5

Willingham Inc. www.willinghaminc.com 17

JANuAry/FEbruAry 2013

Published byRankin Publishing, Inc.

www.buslinemag.comA D I N D E X



Operating a successful motor-coach company requires coordi-nation on many fronts. Whether

it’s hiring and training the right employ-ees, keeping up with new technology andsafety measures, or making sure every-one at the company is on the same pagewhen it comes to customer service —coordination is paramount. The 31-year success of Burlington

Trailways, headquartered in WestBurlington, IA, serves as a testament tothe company’s ability to properly coordi-nate what needs to be done in order to geta large number of people safely from point “A” to point “B” and, often-times, back to point “A” again. Burlington Trailways uses its coordination skills to provide the three

basic types of bus travel on the open road: regular route (also referred toas “line haul”), tour and charter work. Whether putting together a fallfoliage tour to Vermont, providing a charter trip to a ball game, or takingcustomers daily on regular route service to various cities stretching fromIndianapolis, IN, to Denver, CO, — officials at Burlington Trailways con-

tinue to wear many hats for the benefit oftoday’s motorcoach rider. “We are a full-service bus company, as

I like to put it, where safety and customerservice comes first. We started in 1982 asa regular route provider and have expand-ed our services over time,” BurlingtonTrailways President and Owner RonaldR. Moore said, from his company’s newfacility in West Burlington.Company motorcoaches travel approx-

imately 8,000 miles per day for regularroute service in six Midwestern states:Iowa, Illinois, Indiana, Missouri,

Nebraska and Colorado. These routes stretch as far east as Indianapolis,as far west as Denver, as far south as St. Louis, MO, and as far north asChicago, IL, and Cedar Rapids, IA. In other words, a passenger can pur-chase a ticket and board one of Burlington Trailways’ bright red motor-coaches in Indianapolis and make his/her way to Denver, if so desired,and vice versa. Included in this regular route operation is service to and from Omaha,

NE, Peoria and Champaign, IL, and such Iowa cites as Davenport (part of


Burlington trailwaysFull service Bus Company with 31 years of success

By Harrell Kerkhoff, Busline Magazine Editor

Members of the Moore family

involved with Burlington Trailways

are, left to right, Charity Moore,

Mark Moore, Lori Moore,

Matthew Moore, Ronald Moore

and Angela Moore. Ronald Moore

(insert) also continues to drive

for the company.


the Quad Cities), Waterloo andDubuque. “We have expanded our regular route

service over the years, which todayaccounts for approximately 75 percentof our overall business,” Ron Mooresaid. “We also provide charter work,packaged tours and retail tours. Wepackage these tours ourselves throughour own in-house travel agency.“When it comes to charters and tours, we trav-

el coast-to-coast and into Canada.”

Three Generations

It’s often been said that once the “bus busi-ness” gets into a person’s blood, it’s quitehard for him or her do anything else. This has

certainly proven to be true for the Moore familyas three generations have now been involved withbus transportation. Ron Moore can trace his family’s roots in the

bus industry to his father, Raymond Moore, whostarted Arrow Bus Lines in 1945 in Clifton, NJ.The company was later known as ArrowTrailways. “After my father passed away, my sisters and I

inherited the business and I ran it for manyyears,” Ron Moore said. “However, my wife(Lori Moore) is from Indiana and we wanted toraise our family in the Midwest, so we began tolook for opportunities to do so while staying in

the industry. We eventually sold our New Jerseybusiness and moved to Iowa. We acquired theoperating authority to certain Iowa and Missouriroutes from Continental Trailways.”Bus travel has enjoyed a long history in the

Burlington, IA, area. The city, which has a popu-lation of approximately 25,000, is located insoutheastern Iowa and boarders the MississippiRiver. Next door is West Burlington, with nearly3,000 people and home to the main campus oftoday’s Burlington Trailways. The roots of Burlington Trailways pre-dates

the arrival of the Moore family by severaldecades. The Burlington TransportationCompany was started by the Chicago BurlingtonQuincy (CBQ) Railroad in 1929. The railroaddivision concentrated on freight, while the busline centered on passenger travel. The Burlington Lines, as the bus division was

called, started with 1 bus running on Highway 34between Burlington and nearby Galesburg, IL.By the end of the year, buses were covering 858

road miles. By 1931, the company had 17 buslines that covered 1,024 miles and carrying amaximum of 21 passengers per bus. In 1934,service was added to destinations includingOmaha and Denver. The Motor Carriers Act of 1935 slowed the

growth of bus lines in the United States as restric-tions were placed on railroad companies owningsuch operations. In 1936, the National TrailwaysBus (NTB) System was formed to compete withGreyhound Bus Lines. There were 5 bus lines thatmade up NTB, with Burlington Trailways being afounding member. NTB was the first organizationsupporting and promoting independent motor-coach owners and operators, Moore said. Various other changes took place with the bus

company in Burlington prior to the Moore familymoving west in October 1981. “When we arrived, the company was a line

haul operation. My wife and I officially started inJanuary 1982 with 4 buses and 11 employees,while serving passengers with daily runs between


1 9 4:33 PM

The headquarters of Burlington Trailways includes a bus depot,

maintenance facility and administration offices.


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Cedar Rapids and St. Louis as well as DesMoines, IA, and Peoria,” Ron Moore said.“Burlington was the main stopping point andwhere many of our drivers were based, so thedecision was made for our family to settle in thisarea as opposed to Cedar Rapids or some otherplace along our regular routes.“Over time, Burlington Trailways started to

provide service to Peoria and Des Moines, even-tually extending to Chicago. Our company alsopicked up abandoned routes that traveled toDavenport and Indianapolis.”Today, the Moore family involved with

Burlington Trailways includes Ron and LoriMoore (who works in accounting at the company);

son Matthew Moore, whoserves as executive vice pres-ident of operations, and hiswife, Angela Moore, vicepresident of accounting; andson Mark Moore, generalmanager, and his wife,Charity Moore, who is partof the office staff. Along with a continual

expansion of bus transporta-tion services, BurlingtonTrailways has gone through a series of facilitychanges at its headquarters in West Burlington. “When we took over in 1982, there was a small

garage in place at another location. It was clearwe needed a more up-to-date facility, so we even-tually moved to our current location in WestBurlington. Our company’s bus depot, mean-while, was located at a nearby railroad station,”Ron Moore said. In 1999, a new bus depot and 6,000 square feet

of office space was built at the company’s WestBurlington headquarters. An existing building,located next door, continued to house theBurlington Trailways’ maintenance shop andparts room. Further expansion took place in 2009 when

officials at Burlington Trailways purchased anexisting building located about a mile from thecompany's headquarters. The purpose of thisfacility is to accommodate the travel, tour andcharter business of Burlington Trailways.The last building expansion at the company’s

headquarters took place shortly thereafter, in2011. Today, located next to its West Burlingtonbus depot, a 59,000-square-foot complexincludes, among other features, six bus bays, 14offices and a dispatch room. Also included are 4dormitory rooms designed for drivers to use whenthey need to spend the night between long trips. For security measures, the complex is sur-

rounded by a tall chain-link fence and electronicgate. “We also have a satellite garage in Davenport,

about three blocks from the bus depot in that city.Three of our coaches are based out of this facili-ty,” Ron Moore said. “We are looking to expandin the Quad Cites area with a better facility andmore motorcoaches as there is a lot of growthpotential for this region.”There are also a number of bus depots located

in the different cities Burlington Trailways’coaches travel to and from on a daily bases. It isat these depots where riders board and depart,purchase tickets and receive travel information.Many of these same depots are used byGreyhound Lines. “For example, we use Greyhound’s facilities in

Denver, St. Louis, Indianapolis and Chicago,while Greyhound uses our facility inChampaign,” Ron Moore said. “These are full-service bus depots.”

Learn To Adapt

Ron Moore’s main advice when it comesto succeeding in the motorcoach industrymay be simple to understand, but it’s not

Burlington Trailways has a fleet of 32 motorcoaches.


always easy to follow. “You have to be willing to work hard and

adapt to change,” he explained. “You can’tstand still in this business and say, ‘We haveeverything where we want it, thus we are notinterested in changes.’ I have always believedthat if you start believing this way, then yourcompany will start going backward. Youalways have to be looking ahead.“It’s also vital to provide a good product.We

enjoy a lot of repeat business with our regularroute service, tour and charter work. There aremany customers who come back because theylike what we do as a company.”

According to Ron Moore, a common mistakemotorcoach operators can make when starting amotorcoach operation is not truly understandingtheir expenses. This, in turn, can place their com-pany in economic peril. “There were a lot of companies that entered the

charter business, for example, after our industrywent through deregulation. There were peopleinvolved with these companies who saw themoney coming in, but didn’t understand wheretheir money was going. It’s something everycompany must keep an eye on at all times,” RonMoore said. He added there is often a fine line that a trans-

portation company must walk when it comes toits rate structure.

“When fuel prices go up, for instance, it’simportant to adjust your company’s rates.However, it’s a sensitive market out there thatrequires the right balance to be in place,” RonMoore said. “It’s important not to price your com-pany out of the market, but you still have to makea profit to stay in business. Again, there is a lot towatch on a daily basis.”Another component to any successful business

is hiring the right employees. In the transportationmarketplace — all positions are important, buthaving good drivers is critical. Not only are driv-ers “the face” of a bus company for many cus-tomers, but few positions in today’s workforcecome with greater responsibilities. At Burlington Trailways, the search of quality

drivers is usually an ongoing process. “Years ago, we would conduct a school once

a year to train new drivers. Now, we are doingthis every one to two months,” Ron Mooresaid. “Many of our older drivers are retiring.Therefore, we continue to replenish our driverpool. Burlington Trailways is also a growingcompany. We need more drivers to fill new seatsas well as take over for current drivers when theyneed a day off.”Officials at Burlington Trailways believe in the

philosophy that most people can be trained tosafely drive a motorcoach — as long as theycome with the right personality and attitude. “We are willing to train people who have

had no prior experience, and who do not cur-rently possess a CDL license,” Ron Mooresaid. “It takes anywhere from three to fiveweeks, depending on the skills of the person, toget him/her ready to drive for our company. “We look for people with the right personality.

Our drivers must be friendly and customer-serv-ice oriented. We also look at a candidate’s drivingrecord and work history. If a person keeps chang-ing jobs every six months or so, this could verywell raise a red flag for us. We also test these can-didates. They must score at a certain level, andthe better they do on these tests, the more likelywe will offer them a position.”Burlington Trailways also uses a mobile bus

simulator, which provides great training opportu-nities throughout the company’s service region. “There are drivers of ours who are based out of

such places as Omaha, Des Moines, CedarRapids, and Davenport. The simulator is driven totheir particular location for training, with the helpof our three safety trainers,” Ron Moore said. To help the company find qualified drivers,

officials at Burlington Trailways advertise in var-ious newspapers and work with job serviceorganizations found in Iowa and other states. Italso has a monetary incentive program in placefor current employees able to attract other peopleto the company who successfully gain employ-ment themselves at Burlington Trailways.“It’s still a challenge today to find people who

want to work,” Ron Moore said. “Our entire




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workforce is around 150 people. This includesoffice workers, mechanics, ticket agents, dis-patchers and cleaners. We currently employaround 65 drivers, which includes part-timers.”

Modern Equipment For Modern Travel

When Ron Moore started working inthe bus business decades ago, therewere two basic needs that riders

requested while traveling — the heater must work

in the winter and air conditioningwould be nice to have in the sum-mer. Times have changed.Today’s bus/motorcoach equip-ment, of course, is far moreadvanced as customer demandshave grown as well. New motorcoaches at

Burlington Trailways aretypically put into regularroute service for the firstone or two years of theiroperation at the companybefore being moved to

other lines of work, such ascharters and tours. The com-

pany’s fleet consists of 32 motor-coaches, 14 of which are Prevosts. These vehi-cles include a growing list of amenities, alldesigned to keep riders safe and happy. “Our Prevost models include the H3-45s, and

we just purchased three X3-45s this year,” RonMoore said. “We started purchasing Prevostsyears ago after receiving good reviews about theirreliability. With our regular route operation, espe-cially the trips to and from Denver, these coachestravel 20,000 to 22,000 miles a month. Reliabilityis a must.”He added the Volvo I-Shift transmission, fea-

tured in the company’s three new Prevost X3-45

motorcoaches, has worked well. The transmis-sion is designed to improve performance and fueleconomy. By continuously monitoring changinggrades, vehicle speed, acceleration, torquedemands, weight, rolling and air resistance, the I-Shift selects the most efficient utilization of theengine and knows when and where a shift is mostbeneficial. Ron Moore’s son, Matthew Moore, who is

executive vice president of operations atBurlington Trailways, said he has found the I-Shift transmission to have fewer maintenanceissues while providing greater fuel mileage. “We have also seen an ease in service. With the

I-Shift, we can service the coach quicker and getit back on the road,” Matthew Moore said. “Therealso seem to be fewer problems with oil leaks.”Providing greater comfort for riders is also an

essential part of doing business when it comes tomotorcoach travel. At Burlington Trailways, a lotof attention is focused on not only comfort, butsafety and overall appearance as well. “For example, we have our own upholstery

made. The main colors inside most of ourcoaches are burgundy, grey and red,” RonMoore said. “These vehicles have red floorswhich are waxed at regular intervals. They looknice. We receive a lot of compliments when itcomes to our interiors.”Other important amenities found inside



Burlington Trailways honors company history with memorabilia

prominently displayed throughout the facility.



Burlington Trailways’ vehicles includeXM radios, satellite televisions, WiFi aswell as in-seat audio capabilities so pas-sengers can use head-sets while listen-ing to the radio or watching an on-boardmovie. These amenities are available forboth tour and charter groups as well asregular route service. The company’s touring coaches,

meanwhile, include galleys. “For our tours, we have an escort on

board along with blankets, hot towels,pillows, etc. In the morning, riders areserved roles, coffee, tea, hot chocolate— it’s a nice way to travel,” Ron Mooresaid. Keeping its fleet of vehicles clean is

a full-time job for specific personnel atBurlington Trailways. This includesboth interior cleaning and outside washing. Workof this nature is done at the company’s main facil-ity at West Burlington as well as on the road. “We provide a monetary reimbursement for

drivers while they are on the road to keep ourmotorcoaches clean. We want our vehicles toalways have a nice appearance,” Ron Mooresaid. “Inspections are also very important as thesecoaches are on the road quite a bit. They don’tstay in one place very long. “While at our West Burlington facility, a coach

will come in, receive fuel, get cleaned, inspectedand then it’s ready to go back into service. If avehicle requires a longer inspection, then it’smoved to the side so it doesn’t stop the line ofother coaches going through this process.”Technological improvements for the sake of

safety are also greatly used at BurlingtonTrailways. This includes adaptive cruise control,which allows drivers to maintain a pre-set speedwhile the system itself automatically monitorssurrounding traffic patterns. “There is a yellow light on the dashboard that

alerts the driver if a vehicle ahead is get-ting close. If that vehicle gets too close,then the yellow light will turn red andthe adaptive cruise control will automat-ically slow down the motorcoach,” RonMoore explained. “It’s a good safetytool and helps keep our drivers morealert.”

Always Looking For New Destinations

In the people-mover business,customers can ultimately decidethe fate of a transportation com-

pany. Burlington Trailways has beenable to thrive for 31 years due to thebelief that the rider must remain satis-fied. Problems must also be quicklyaddressed.

“People want to receive what they are payingfor, and if there is a problem, we will address itpromptly. The ultimate goal is to keep customershappy and coming back,” Ron Moore said. It’s also important for the company to reach

new customers and satisfy unique demands — allin an effort to achieve continual growth. “It’s nice to be able to work within a network

of other Trailways’ companies, such as when put-ting tours together,” Ron Moore said. “For exam-ple, we may have a group in Iowa that doesn’t

Driver training remains an important focus at Burlington Trailways.

Shown in a training room are company representatives, left to right,

Josh Pihl, Larry Thomas and Jay Hauenstein.


want to ride a motorcoach all the way to Texas.Through our travel agency, we can make arrange-ments for these people to fly to Texas, whereanother Trailways’ company will transport themaround while in that state. This is all done for theconvenience of our customers.”One-stop shopping remains an important

objective for Burlington Trailways’ charter andtour efforts, he added. “We can make all of the arrangements for a

trip when it comes to lodging, food, tickets —whatever customers want us to do,” he said.“We can provide a first class tour with greathotels. Being able to do this well is our niche.”When it comes to tours, officials at Burlington

Trailways put in a lot of effort when choosingnew and exciting destinations. “We remain in constant contact with people

who sell destinations. Our own tour people usethe information they receive from these contactsto come up with new ideas. We will then put atour together based on these ideas and see howwell it is received by our customers,” Ron Mooresaid. “There are also customers who write ontheir comment sheets what they want to see next.If we get enough of them asking for the same typeof trip, then we work to arrange such a tour. “You have to be adaptive in this business.

There is a younger generation of riders com-ing aboard who like to have less structure inplace regarding trips. They want to go to an

area and be on their own for a day or two,then come back to the group. We try toaccommodate these people.”Among the more popular tour destinations

lately for Burlington Trailways have been trips toa vintage railway that operates in Colorado, trav-el to the Black Hills in South Dakota and fallfoliage tours on the East Coast. “We also participate in an ocean cruise offering

every year for those people who don’t like to fly.Our slogan is, ‘Don’t Fly, Don’t Cry, Go WithTrailways.’ We will transport these customers bymotorcoach to and from such port cities asMiami, FL, New Orleans, LA, and Galveston,TX,” Ron Moore said.

Driving Toward The Future

Always on the move, representatives atBurlington Trailways are optimistic towhat 2013 will bring when it comes to

opportunities and growth potential. Ron Mooresees a good future for not only his company, butmotorcoach travel in general. “Regular route service has been holding its

own the past few years. It helps when gas gets tothe $4 a gallon level, meaning fewer people wantto drive their cars,” he said. “We are providingsome express trips for certain parts of the market.Many riders located in such places as Iowa City,IA, Davenport and Cedar Rapids have expressedtheir desire for quicker routes.

“Charters and tours, meanwhile, are alwayschanging, which we continually monitor. I thinkthe future is good for the bus industry, but youmust be ready to adapt to change. The mainobjective, however, is to provide quality cus-tomer service.”Although he has been president of Burlington

Trailways for many years, Ron Moore hasremained a driver for the company as well. It’s ajob he has always enjoyed, and allows him to bet-ter understand what it’s like to be on the roadthese days. “My expertise has always been in operations. I

like the interaction with people and selling ourservice while on the road,” he said. “You can pro-vide great service even if you have a breakdown.It’s all about how you, as a driver and as a buscompany, handle each particular situation. Youalways try to do the right thing for customers.“As a driver, I also get to see how people treat

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An act of the Minnesota State Legislaturecreated the Duluth Transit Authority(DTA), of Duluth, MN, in 1969, mak-

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Management Company, which was purchased byRyder Systems, Inc., in 1986. Ryder Systemswas bought by First Transit, Inc., in 1999. DTA

has maintained its relationship with the manage-ment company throughout its acquisitions. As aprivately managed system, DTA has no publicemployees.“We have a 62-bus fleet, and we operate out of

a facility that was constructed in 1981,” Jensensaid. “We travel about 2 million miles per year,with a ridership exceeding 3.2 million a year. Wereceive funding through a city of Duluth proper-ty tax. We receive state operating assistance, and

federal 5307 funding, as well. The city of Duluthis an excellent supporter of public transit.”Jensen said the cold weather the area experi-

ences has been a positive factor in the high levelof support public transit receives, both from thecity government and the riding public.“Public transportation is a very viable alterna-

tive to driving in the winter,” Jensen said. “Thereis also a large senior population here and theyhave always been supportive of public transit.”

Despite the ever-present struggle for funding, four officials of public transit entities told Busline Magazine

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According to Jensen, DTA was one of the firstsystems in the country to introduce and embracemodern technologies such as AVL (automaticvehicle locator) on its buses. In addition, todayDTA has digital street signs in place to tell riderswhen the next bus is expected to arrive.“Everything here is computerized,” Jensen

said. “Our maintenance inventory records, dis-patching, trip scheduling, etc., is handledthrough our IT program.”At first, Jensen was concerned when DTA

implemented high-tech elements into the system.“One of the fears I had was resistance from

bus operators about the technology we weretrying to put in place throughout the opera-tion,” Jensen said. “What I forgot was, thepeople we were hiring actually grew up withcomputers, video games, smart phones, etc.,so dealing with technology was second natureto them.”When is comes to hiring drivers, DTA is par-

ticular.“We conduct a very thorough background

check on applicants,” Jensen said. “We use apti-tude tests and follow the operators very closelythrough their first six months of training to makesure they are well suited to the job.“Drivers are really DTA’s front line contact as

the public sees them everyday. They are actual-ly the most critical people at the transit system.

We believe if we hire right, we will save our-selves a lot of problems later.“If we don’t have the proper screening and

clearance for the employees who are going to bedriving the buses, we only have ourselves toblame if any problems arise.”In the spirit of seeking new technologies to

meet the needs of the modern-day rider, DTA hasmoved into the alternate fuels arena.“We have six hybrid diesel/electric buses, and

we are looking at CNG,” Jensen said. “The cityof St. Cloud, MN, just received a grant for a

CNG fueling station and buses. We are watchingSt. Cloud very closely as far as the cost and howthey go about implementing a CNG program,because that will kind of set the tone for DTA.”One major project DTA is looking forward to

completing is the construction of a $27 milliondowntown intermodal transportation terminal.“The terminal will be located strategically

about a block away from where we hope willsomeday be the location of a commuter rail serv-ice between Duluth and Minneapolis, called ‘TheNorthern Lights Express.’“We are hoping there will be some prelimi-

nary engineering next year for that particular railline. The project had received some fundingfrom Congress, but the recession set in, puttingit on the back burner.“It truly will be an intermodal terminal and we

hope to also have a bicycle shop there. We willhave facilities for van pools and we will have acharging station for electric vehicles. It is quiteexciting and we are looking forward to its com-pletion. Hopefully, we will start construction,probably about June, with completion in lateNovember 2014.”In addition to its fixed-route service, DTA also

contracts a paratransit operation called STRIDE,which stands for Special Transit RIDE.“The contractor is Transit Special Services out

of St. Cloud,” Jensen said. “DTA provides the

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vehicles, maintenance and fuel, and they providethe employees and the dispatching. STRIDE isheadquartered in our main operating facility.”While STRIDE is popular, especially with

Duluth’s large senior population, the college U-

Pass Program is also one of the most popularservices DTA has ever introduced, Jensen said.U-Pass has been in place for 12 years.“DTA has an agreement with all four area col-

leges, whereby, in exchange for an annual feepaid by the colleges, we allow all the students toride on the DTA U-Pass Program,” Jensen said.“They can ride any time, on any route. It is a 12-month-a-year program, which means studentswho stay during the summer to work and thosewho are local residents can continue to use theU-Pass bus system.”

The four colleges and universities participat-ing in the U-Pass Program are The University ofMinnesota Duluth, The College of St.Scholastica, University of Wisconsin Superiorand Lake Superior College.

When it comes to cus-tomer service, communica-tion is key, Jensen said.“The best thing we do is

to provide instant commu-nication to customers,” hesaid. “The information isdisseminated in more thanone format. We still havethe old paper schedules, butnow riders can also accessour schedules through theInternet and with iPhones.DTA has electronic signs

downtown to inform people when the bus iscoming. “The greatest obstacle to riding the bus is

not knowing when the bus is coming or whatroute it is taking. The difference between rid-ing a bus and taking rail is, when a passengergets on a train, he or she knows it is only goingto go to one destination. The train is not going totake a side street or go into a neighborhood thepassenger is not familiar with. We have to pro-vide that same type of comfort level to peopleusing public transit, that they are secure on the

bus. We want to give riders a sense of, not onlysecurity, but also reliability. In other words,the bus comes when it is supposed to comeand it is clean and not old and smoking.”While security cameras on buses help riders

feel secure, DTA has also instigated a unique ruleto further enhance rider security.“We have a very strong anti-profanity reg-

ulation,” Jensen said. “If you swear on a bus,you will be taken off the bus. We don’t allowprofanity. “The philosophy is most of the incidents

that occur on the bus, passenger-on-passengertype incidents, start with profanity and thenescalate. At the first sign of something likethat, the driver stops the bus and gives theoffender one warning. At the second warning,the person is off the bus or it is a 911 call.“We have about 25 police officers who are

assigned to us on a part-time basis. We pay forthis service. We can call for that police securityand place them in areas where we are havingproblems. We don’t use the security force veryoften, but when we need them, the police officersare available to us.”Looking ahead, Jensen has the feeling that the

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well,” Jensen said. “I think rail has a very brightfuture, but there must be feeder lines into railservices. “I think when people are making decisions

about where they work and where they live,more and more they are going to make thesedecisions based on the availability of alternativetransportation, and certainly bus and rail have avery important role to play.”

Website: www.duluthtransit.com.

Bis-Man Transit supplies Bismarck, ND(the state capital), and nearby Mandan,ND, with CAT Bus fixed-route bus serv-

ice six days a week (except Sundays), as well as

24/7 paratransit service, according to TransitExecutive Director Robin Werre.Werre became transit director in 1990 when

the service was only comprised of paratransitservice for people with disabilities and seniorsage 60 or older.“When I started, it was just a paratransit sys-

tem,” she remembered. “We had no fixed-routeservice at that time, and our door-to-door systemfor the elderly and disabled was the most impor-tant thing.”In July 2001, after completion of a transit

study, a proposal to begin fixed-route servicewas accepted by the Bismarck City Commissionand the Metropolitan Planning Organization. In

August 2003, it was recommended and approvedthat the fixed-route system be called Capital AreaTransit with the abbreviation of CAT.On May 6, 2004, the official dedication of

CAT took place and the first rides began May 25.Free rides were given during May and June tointroduce the new service to the communities.“We have 12 fixed-routes within Bismarck/

Mandan,” Werre said. “We are now at around600 rides a day on our paratransit, with morethan 10,000 people signed up. In addition, we areup to 450 to 500 rides a day on our fixed-routesystem. We have 23 smaller buses for paratransit,and 10 larger vehicles for the fixed-route service.“Our paratransit system operates door-to-door

and riders must qualify to use the service by fill-ing out an application and providing proof oftheir age and/or disability. Riders can go anyplace between Bismarck and Mandan. We willassist them from the door of a building to ourvehicle. Some of the riders have ridden with usfor 20 years and we get to know them very well.We go far beyond what ADA (Americans WithDisabilities Act) regulations require.”Bis-Man Transit is working to use funding

more efficiently by encouraging physically ableparatransit riders to use CAT fixed-route forsome or all of their trips. A free travel trainingprogram is available for anyone interested inlearning how to use CAT.“The more people we can move off the

paratransit system onto our fixed-routes, themore we will be able to expand the fixed-routesystem,” Werre said. “We are going to tightenup our eligibility for our paratransit in orderto get people over to fixed-routes.“Also, when we started, we had a lot of circu-

lar routes. We knew this was not the normal wayfixed-routes are planned, but we wanted to coverthe communities. As per a suggestion in ourmost recent transit development plan, we wouldlike to straighten those routes and go more to ahub and spoke type system with direct routes outand back.”The transit facility and both CAT buses and

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ty and to help solve any disputes that may arise.Drivers are trained in first aid, CPR and otheremergency services.Several transportation services are operated

out of the Bismarck-Mandan Transit Facility,including CAT Bus, paratransit service and a taxiservice. The rural transit provider serving theBismarck area, West River Transit, also ishoused within the transit facility, and an agent inthe facility’s out-of-town bus depot providesservice for Rimrock Trailways Stages. “The system is expanding and two additional

garages have been added to the facility to accom-modate growth Bis-Man has experienced,”Werre said.In the Bismarck/Mandan area, like other small

urban places in the country, people have a desireto drive their own vehicles and, for the most part,do not have an interest in taking public trans-portation. These attitudes are changing, though,as more people, many from larger cities, moveinto the area to work in the nearby booming oilfields. “These people tend to be more familiar with

using public transit and are familiar with howfixed-route services and schedules work,” Werresaid. “Misty (Curn) is our marketing director,and she is constantly promoting the system,building community relations, and working withvarious service providers in the area to find thebest transportation solutions for riders.”The oil boom in western North Dakota has

caused a couple of challenges for Bis-ManTransit the past few years, including finding wellqualified drivers and increased population.“Drivers are very difficult for us to hire

because the jobs in the oil fields pay way morethan what we could ever pay and many business-es have ‘help wanted’ signs posted,” Werre said.“The whole western part ofour state has just boomedovernight and Bismarck isexperiencing the overflow inpopulation from those areas.“It is a 100- to 200-mile

commute from Bismarck tothe oil fields. People go thereand work 20 days on, 10 daysoff. Housing is at a premiumprice and in short supply in oilcountry, so many oilfieldworkers come to Bismarck with their families tofind a place to live. The increase in populationhas made traffic and parking horrendous, but weare adapting and seeking ways to help alleviatethose challenges by showing people the benefitsof using public transportation.”

Website: www.bismantransit.com.

Serving Cheyenne, WY, CheyenneTransit Program (CTP) operates a fixed-route system 13 hours a day, while simul-

taneously serving the state’s capital city withcurb-to-curb paratransit service.

“We have experienced some growth over thepast few years,” CTP Director Joe Doughertysaid. “Although Cheyenne is the largest city inthe state, we are a community of approximately70,000 people. We don’t have some of the samedemands that congested areas have, but we havea system that has grown and has done good

things for the communi-ty. We think the commu-nity has become a littlemore transit dependentas time has passed. Weare helping a lot of peo-ple who are transporta-tion disadvantaged, andwe are helping a lot ofseniors. About one-fourth of our ridership issenior citizens.”

When interviewed in late December,Dougherty said the system was poised to reachthe 300,000 rides mark for 2012, which would bean all-time high.“We had come close to these ridership numbers

back in 2008, before the economy tanked,”Dougherty said. “When the recession hit, we founda lot of people who were utilizing the system did-n’t have money in their pocket; therefore, they did-n’t take quite as many bus trips. As a result, wewent down to about 250,000 rides per year.”CTP employs about 30 drivers — half part

time and half full time. The transit system’s fleet,




transfer station and administra-tive offices are all equipped withvideo surveillance cameras. “We store our buses in an

enclosed facility,” Doughertysaid. “We don’t have transitcops, per se, like they do in someof the bigger cities, but we havea good working relationshipwith law enforcement in termsof support.“We have kind of held the

line on spending the past twoyears, and have done withoutcapital outlay for bus replace-ment plans. However, we havebeen creative and found some state funds thispast year that will allow us to replace two ofour fleet of 22 buses within the next sixmonths.“We have maximized our federal dollars and

tried to minimize our local match, like a lot ofsystems try to do. We will continue to strive toprovide what we think has become an importantservice to our community. People we servewould really miss public transportation if it was-n’t here.”In serving in a smaller community, CTP driv-

ers know many riders by name, and customersknow the drivers.“From this standpoint, we have a pretty good

relationships with our customers,” Doughertysaid. “Our vision is to provide safe, reliable pub-lic transportation, and help the people riding thesystem sustain their self-sufficiency.“For those people who no longer have the

ability to transport themselves, we want to helpthem to continue to lead productive lives. Wewant to help them to be able to support them-selves and their families.”To help ensure CTP is meeting the needs of

customers, the transit system will be developinga new five-year transportation plan in 2013.“We really try to involve local people, peo-

ple with special interests and other trans-portation providers into the discussion on

how we can best serve ridersmost efficiently. We have triedto develop a system that stopson the grid pretty much withinevery 1/4 of a mile when andwhere we can.”The good news is Cheyenne’s

economy has remained fairlyrobust during recent recession-ary times. The bad news is, ingood economic times, CTP has ahard time keeping part-timedrivers, Dougherty said.“Nearly 30 percent of the peo-

ple in this community work forthe government. Cheyenne is a

county seat, as well as the state capital. It is thelargest city in the state and there is an Air Forcebase here. There is also oil exploration takingplace and Cheyenne is the closest city inWyoming to the Denver urbanized area (about100 miles to the south). There has been prettysolid growth in Denver and the Front Range ofColorado.“We have a big industrial park just a few miles

south of Cheyenne on Interstate 25 towardColorado, and we think it is going create moreboom. They built the park and have sold nearly allproperties in the first phase of development. Phasetwo offerings are being prepared for the future.”Because Cheyenne is a smaller city without a

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serious congestion problem, getting people toleave their cars and trucks at home and take pub-lic transportation is an ongoing challenge.However, Dougherty thinks public attitudestoward taking the bus are slowly changing.“I think public transportation will become a

much bigger part of people’s lives every-where, including here in Cheyenne, in the next10 to 20 years,” Dougherty said. “It just standsto reason. It is more expensive and more diffi-cult to maintain a private vehicle. In addition,the population is aging and people have infir-mities that keep them from operating their ownvehicle.“I was in Europe in April. When I look at what

Europe has done for public transportation, Idon’t know that we are built that much different-ly than they are. Ultimately, I think the nationwill continue to see that public transportation is apretty good investment.“One of the most amazing things I’ve seen

is that college kids (Cheyenne has a largecommunity college) have really come aroundand are utilizing public transportation.When I was a student, I wouldn’t have consid-ered getting on a transit bus. However, we findyoung college kids, as well as others all theway into their early 30s, don’t think twiceabout riding the bus.”

Website:www.cheyennecity.org/index.aspx?NID=252.

Serving the city of Lincoln, the capital ofNebraska, StarTran operates 75 vehicles(62 fixed-route and 13 paratransit), travel-

ing about 1.7 million miles a year, with a rider-ship of more than 2 million people a year,according to StarTranTransit Manager LarryWorth. StarTran vehiclesare equipped with surveil-lance cameras and AVL.“AVL and security

cameras have really been a goodthing for us,” Worth said. “Thesecurity cameras save us a lot of money. Whenpeople say they fell, or get hurt, we have videotape to find out what happened.”One new feature that is proving to be popular

is the addition of bike racks on the buses.“We are carrying 90 bikes a day, depending on

the weather, and not just around the university,”Worth said. “Lincoln has an extensive trail sys-tem, where many people ride bikes.”StarTran’s paratransit operation, called Handi-

Van, is a door-to-door transportation service tohelp meet the needs of individuals who, becauseof a disability, are unable to ride the regular fixed-routed city system. Paratransit vans account forabout 61,000 trips per year, Worth said.“We are not an authority, but part of the city of

Lincoln’s Public Works Department,” Worthsaid. “All of our budgeting is through the city of

Lincoln. Since StarTran has to compete for fundswith police, fire, libraries, etc., we don’t alwaysget what we want. However, we do pretty well inmeeting our riders’ needs.”Worth said StarTran is known throughout the

industry for embracing alternate fuels. Currently,StarTran’s entire fleet operates onbio-fuels.In January 2013, StarTranwill significantly expand itsservice to the two Universityof Nebraska campuses locat-ed in Lincoln. StarTran has

traditionally shared bus service to the campuseswith the University of Nebraska.“We will be taking over all the service under

contract with the university,” Worth said. “Weare adding another five buses for this project andseveral more drivers. We have hit the 2 millionridership mark and, with the additional universi-ty service, we will adding another 300,000 to400,000 riders. “We only operate until about 7 p.m., and I

think there is a need for more night service, espe-cially in a university city. When we take over theuniversity service, we will be operating on a lim-ited basis in the evenings, mostly between thecampuses, which are about four miles apart.There is no Sunday service, but we do operatesix days a week.“Our goal throughout the system is to eventu-


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for University of Nebraska football games.In their quest to improve services across the board, StarTran officials are

looking forward to being a part of a downtown rejuvenation initiative,which includes building a new arena downtown. Worth said part of thevision for the rejuvenation effort is potentially providing shuttle servicebetween parking lots and areas of interest downtown, such as the restaurantdistrict and the new arena.“To participate in this project will be exciting as we go forward,” Worth

said. Worth also said information he has seen coming from APTA(American Public Transportation Association) indicates ridership in thecountry has increased for several years.“I think people are becoming more prone to looking at ways to use

transit,” Worth said. “Nationwide, people in big cities are slowly begin-ning to recognize transit as a good way to get to and from work, school,the doctor, shopping, etc. I’m encouraged about the direction publictransportation is going.”

Website: www.lincoln.ne.gov/city/pworks/startran/.

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which allows Prevost operators and maintenancefacilities to access many valuable resources. The newest Prevost app, called Prevost Tools,

puts access to many Prevost Service tools all in oneapplication. From any mobile device such as AppleiOS or Android phones and tablets, the user can linkto wiring diagrams, pneumatic diagrams, technicalmanuals, driver’s guides and service bulletins forany Prevost or Volvo motorcoach. The app also provides links to Prevost online

warranty services, Prevost Liaison telematics sys-tem, and online parts ordering. Users can connect to the Prevost Merchandise web-site and Prevost Diecast Model website as well. In addition, the app contains agallery of seated coach and motorhome images, which can be downloaded or setas wall paper for the mobile device. The app is available in English, French and Spanish versions. Mobile device

users can download the app for free at Apple’s App Store for iOS devices orGoogle Play for Android devices.

Prevost Donates H3-45 Motorcoach To ABA Foundation Live Auction Prevost donated a 2013 H3-45 motorcoach to

the American Bus Association Foundation LiveAuction, which was held Sunday, January 6, atABA Marketplace 2013 in Charlotte, NC. Donations to the Foundation Live Auction

help support ABA Scholarships, IndustryResearch, and Educational Programs. The ABAFoundation has awarded nearly 200 scholar-ships worth over $600,000 to industry families. The ABA research program hasinvested nearly $400,000 to show the societal impact of motorcoach travel andtourism. ABA provides the information to change minds and win allies in legisla-tures across the country. Visit www.prevostcar.com for more information.

news from prevost


NATIONAL INTERSTATE:

SUPERIORCLAIMS HANDLING –

IT’S WHATWE DO.

3250 Interstate DriveRichfield, Ohio 44286800-929-1500www.natl.com

MICHAEL, COACH TOURS

“As an alternative risk client of National Interstate, I havefound their claims process to be far superior to what I hadcome to expect after 20 years in the transportation business.Their staff communicates with me frequently about even aminor claim. We have saved a significant amount comparedto what I had expected our claims would cost. I get the feeling that National Interstate is working as hard as they can to keep the costs down.”

LYNN, RMA CHAUFFEURED TRANSPORTATION

“Accidents can be emotional events. National Interstate has removed the emotion and substituted it with compassion andsolutions. They’ve guided us through all our accidentsand resolved each one in a timely manner -- all while communicating with us at every step. Insurance is a necessitybut, with National Interstate, it’s also an investment in our business success.”

As specialists in wheels-based insurance, we aggressively adjust hundreds of millions of dollars in claims each year. And on every claim, we fight tirelessly to keep customercosts low. In fact, a recent study of 90+ years of Workers’Comp and Auto Liability claims for 25 transportation companies, our techniques helped our customers enjoy a20% savings compared with their previous carriers. Butdon't just take our word for it, here’s the story straightfrom two of our customers:

8.375x10.875 Claims Mgmt Ad:8.375x10.875_Ad_ClaimsMgmt 8/24/12 9:51 AM Page 1



Orlando, FL, is the home of the United Motorcoach Association’s(UMA) 2013 Motorcoach Expo at Travel Exchange. For thefirst time, the UMA Expo will come together with the National

Tour Association (NTA) Convention. The two organizations will be co-locating these events on January 20-24, 2013, at the Orange CountyConvention Center.NTA’s educational sessions and the NTA Mall are open to all UMA

Motorcoach Expo participants at no additional cost. Meanwhile, UMA’seducational sessions and Expo floor are also open to all NTA Conventionparticipants at no additional cost. Joint events are open to all participants aswell. NTA’s Exchange appointments on Wednesday, January 23, andThursday, January 24, are open to UMA Expo participants for a fee. On Sunday, January 20, UMA Expo registration will be open from 11

a.m. to 7 p.m. at the Exhibit Hall lobby. Additionally, the UMA StateAssociation Summit is scheduled from 1 to 5 p.m. on Sunday. Also takingplace on this day will be various NTA events, including a buyer-to-buyer

exchange, educational sessions and a faith leaders forum. The UMA and NTA Welcome Reception/Icebreaker will be located at the

Kennedy Space Center Visitor Complex at Merritt Island, FL. Coaches willdepart from all Travel Exchange hotels for the event at 6:30 p.m. The recep-tion is scheduled from 7:30 to 10 p.m.Monday, January 21, registration opens at 7:30 a.m. through 6:30 p.m. An opening ceremony is scheduled from 8 to 9 a.m. on Monday with for-

mer NASA astronaut Robert (Bob) C. Springer serving as the keynotespeaker. This will be followed by the UMA Active Member Meeting andLegislative & Regulatory Update, from 9:15 to 10:30 a.m. Also starting at9:15 and running until 4:30 p.m. is the UMA Maintenance Interchange.Various pavilion appointments and educational sessions also take place onMonday. A major event on Monday will be the UMA Expo Exhibit Hall Sneak

Preview/NTA Wine Reception, taking place from 4:30 to 6:30 p.m.Exhibitors will give demonstrations and showcase their latest industry prod-


NATIONAL INTERSTATE:

SUPERIORCLAIMS HANDLING –

IT’S WHATWE DO.

3250 Interstate DriveRichfield, Ohio 44286800-929-1500www.natl.com

MICHAEL, COACH TOURS

“As an alternative risk client of National Interstate, I havefound their claims process to be far superior to what I hadcome to expect after 20 years in the transportation business.Their staff communicates with me frequently about even aminor claim. We have saved a significant amount comparedto what I had expected our claims would cost. I get the feeling that National Interstate is working as hard as they can to keep the costs down.”

LYNN, RMA CHAUFFEURED TRANSPORTATION

“Accidents can be emotional events. National Interstate has removed the emotion and substituted it with compassion andsolutions. They’ve guided us through all our accidentsand resolved each one in a timely manner -- all while communicating with us at every step. Insurance is a necessitybut, with National Interstate, it’s also an investment in our business success.”

As specialists in wheels-based insurance, we aggressively adjust hundreds of millions of dollars in claims each year. And on every claim, we fight tirelessly to keep customercosts low. In fact, a recent study of 90+ years of Workers’Comp and Auto Liability claims for 25 transportation companies, our techniques helped our customers enjoy a20% savings compared with their previous carriers. Butdon't just take our word for it, here’s the story straightfrom two of our customers:

8.375x10.875 Claims Mgmt Ad:8.375x10.875_Ad_ClaimsMgmt 8/24/12 9:51 AM Page 1




ucts and services during the sneak preview. The UMA Motorcoach Expo at Travel Exchange on Tuesday, January 22, will

begin at 7:30 a.m. with a Maintenance Competition held at the Escot Bus Linesfacility. This event will last until 11 a.m. and provides participants with a chanceto compete against each other to solve different maintenance-related issues. Tuesday’s UMA Expo registration is scheduled from 8 a.m. to 5:15 p.m.

There will also be a continental breakfast at the Exhibit Hall from 8 to 9 a.m. The UMA Expo Exhibit Hall will be open from 8 a.m. to 5:15 p.m. on

Tuesday, allowing attendees to visit a wide variety of vendors. Lunch willbe served at the Exhibit Hall from 11:30 a.m. to 1:30 p.m. on this day. Also taking place on Tuesday will be several UMA Educational Sessions at

the Exhibit Hall. From 8:15 to 9:15 a.m., a “Young Guns Round Table” is slat-ed for the UMA Education Pavilion. During the same time period, a“Commercial Vehicle Safety Alliance (CVSA) Inspection Demonstration” willtake place at the UMA Demo area at the Exhibit Hall. From 9:30 to 10:30 a.m. on Tuesday, a session titled, “The First 24 Hours:

How To Develop, Implement And Test A Serious Incident Response Plan” willtake place at the UMA Education Pavilion at the Exhibit Hall. From 2 to 3 p.m.on the same day, “An Industry Crisis: Succession Planning In The MotorcoachBusiness” program will also be presented at the UMA Education Pavilion.Taking place at the same time at the UMA Demo area at the Exhibit Hall willbe a “Vehicle Lifts Safety” program. From 3:15 to 4:15 p.m. the final UMA Educational Session on Tuesday will

take place at the UMA Education Pavilion at the Exhibit Hall. This program istitled, “Utilizing Fleet Management Technologies To Improve YourEfficiencies And ROI.” Also taking place on Tuesday will be several NTA-focused events. Tuesday’s final event will be the UMA and NTA Awards Dinner, scheduled

from 6:30 to 11 p.m. at Room SA1 at the Orange County Convention Center. The final day that the Exhibit Hall will be open is Wednesday, January

23. Show floor hours for this day are 8 a.m. until noon, with registrationbeginning at 7:30 a.m. A continental breakfast at the Exhibit Hall will take




place from 8 to 9 a.m., while a luncheon is scheduled from noon until 1:30 p.m. Also taking place on Wednesday are several more UMA Educational

Sessions. From 8:15 to 9:15 a.m. at the UMA Education Pavilion at the ExhibitHall will be a program titled, “After The Injury — Key Components ToEffectively Manage A Worker’s Compensation Program.” At the same time, asecond CVSA Inspection Demonstration will take place at the UMA Demo areaat the Exhibit Hall. Two UMA Educational Sessions take place from 9:30 to 10:30 a.m. on

Wednesday. “Ten Mobile Technologies That Will Increase Revenue, ImproveCustomer Service And Reduce Risk” is the name of a program that will be heldat the UMA Education Pavilion at the Exhibit Hall during this time slot, whilean “Open Doors ADA (Americans With Disabilities Act) Demonstration” is setfor the UMA Demo area at the Exhibit Hall. From 10:45 to 11:45 a.m. on Wednesday at the Education Pavilion, a UMA

Educational Session titled, “Managing Passenger Safety And Security InToday’s Media Connected World” is scheduled. This will be followed by a busi-ness management seminar featuring “Spader’s Total Management Program.”Many NTA-sponsored events will also take place on Wednesday including

educational sessions, DMO category breakouts, and exchange appointments.The NTA Mall will be open from 8 a.m. to 5:45 p.m. Wednesday will conclude with “A Party At NASCAR Sports Grille” sched-

uled from 7 to 9:30 p.m. This event is located just outside the gates of theUniversal theme park. It will be followed by “Tourism Rocks At Hard RockCafe” from 9:30 p.m. to 12:30 a.m. The latter event is sponsored by Las VegasCVA, Hard Rock Cafe and Prevost. Tickets for exhibitors and non-exhibitingsuppliers are available for purchase. Motorcoach operators can pick up compli-mentary tickets at any sponsor booth. Taking place on Thursday, January 24, will be the UMA 9th Annual Ray

Dupuis Memorial Golf Tournament. The event will be held from noon to 6 p.m.at the Grand Cypress Golf Club in Orlando.A number of NTA events will also take place on Thursday. Visit www.motorcoachexpo.com for more information. Dates and times are

subject to change.


400 Refurbished Coaches For Greyhound ABC Companies has announced the completion

and delivery of the 400th Greyhound refurbishedbus. Launched in late 2010, the Greyhound FleetRevitalization Program was designed to enhancethe Greyhound passenger trip experience by giving

the fleet’s MCI-model motorcoaches an overallfacelift, acording to ABC spokespeople. As part of a multi-year program to refurbish the

fleet, Greyhound vehicles have been arriving atABC’s refurbishment facility in Nappanee, IN, toundergo a process designed to recondition units

from bumper-to-bumper. The first of the modern-ized Greyhound coaches rolled out of the facility inSeptember 2011. ABC says each bus passes through 25 separate

work stations during the refurbishment process,which takes approximately 45 days to complete.Upgrades to the original coaches include WiFi,110V outlets, LED lighting, leatherette passengerseating and extra legroom, as well as wheelchairlifts. A strong workforce of mechanics, detailers,

upholstery experts, technicians, and team membersworking at the ABC/Greyhound Nappanee facilityhave contributed to the success of the GreyhoundFleet Revitalization program since its inception.ABC Companies continues to refurbish and deliverapproximately 19 revitalized Greyhound coacheseach month. Visit www.abc-companies.com.


ABC sAles

www.budgettruckandauto.com

Painting Ricon Lifts

Fabrication Vinyl Graphics

Collision Repair Certified Welding

Frame Straightening


Pictured top row left to right are

Denny Hasamear, Greyhound; Matt Irvin, ABC

Companies; Grant Gelert, Greyhound; Mark Leahy,

Greyhound; and Lee Loper, ABC Companies.

In the front is Rubinstein Charles, Greyhound.




Distinctive Systems is an independent soft-

ware vendor specializing in the development of

products for coach, bus and truck companies.

Established for 30 years, they have supplied hun-

dreds of systems to operators throughout the

United Kingdom, Ireland, North America, South

Africa, Australia, New Zealand and beyond.

The range of software is comprehensive and

includes systems for managing coach based

charters, regular contract work, community

transport operations, gross payroll, vehicle main-

tenance, workshop management and both back

office and online reservations for extended tours,

sightseeing trips and shuttle services.

All of the applications are Windows based and

have been developed using Microsoft Visual

Studio. The success that has been achieved over

the years comes about as a direct result of their

unique experience of both the IT and passenger

transport industries.

The year 2012, in particular, has been very

exciting at Distinctive Systems. A new Rental

Option has been offered to clients for all 3 of the

Distinctive Systems applications. This has led to

another record amount of new client adds to the

Distinctive Systems user base. In fact, year after

year, for the past 3 years, have seen increased

user additions in record numbers.

The Annual User Group meeting, coupled with

an ongoing webinar series and expanded

Support Services, has ensured successful imple-

mentations, ongoing growth of the usage of the

applications with existing clients and continued

interaction with the publisher and actual develop-

ers of the products.

Numerous features and enhancements have

been added to the entire product suite. Topping

the enhancement list is the new Coach Manager

Gross Payroll module. The module has been

eagerly anticipated by clients since new function-

ality for gathering vehicle and driver actual

mileages and duty times was introduced just

over a year ago. Intended to form the basis of the

planned payroll functionality from the outset; the

finished result provides operators with the most

powerful specialized payroll solution ever to be

made available to the North American motor-

coach industry.

Also released in 2012 is an integration from the

Microsoft SQL Server based Coach Manager

charter and contract booking system to

Microsoft Dynamics GP General Ledger. The

integration, which is incorporated directly into the

Coach Manager software, consists of a batch

controlled CSV export of invoice, credit, adjust-

ment and payment transactions.

An integration built using Microsoft's

Integration Manager tool is then used to import

the resulting data file into Microsoft Dynamics GP

General Ledger. The Coach Manager side of the

integration is available free of charge to all clients

with current Coach Manager Software

Maintenance agreements.

Additional features have been continually

added to the Tour Booking System (TBS).

Scheduled to be released in early 2013 is a

fully revised and updated data driven website

which is a component of the in-house reserva-

tion system. This allows operators to create

and maintain a professional website without

the expense of employing a specialist web

design company.

The full TBS application can be further extend-

ed with the addition of the TBS Online Booking

facility. The Online Booking facility allows clients

to create an account, enter passenger names,

select their seats, choose pick-up points, select

their preferred accommodation along with any

supplements, accept or decline insurance and

pay either a deposit or in full as appropriate.

Work on the Vehicle Maintenance System

(VMS) has continued as well. An optional tire

management module has been designed to

manage the maintenance and history recording

of individual tires fitted to vehicles in the fleet.

This new module is also scheduled to be

released in early 2013.

For further details, or to arrange a no obliga-

tion demonstration, please call 646-448-9981.

ADVERTORIAL

Distinctive Systems: Specializing In Comprehensive Software


ARI-HETRA12775 Randolph Ridge LaneManassas, VA 20109 USA703-359-6265FAX: 703-359-6405Web Site: www.ari-hetra.comProducts: ARI-HETRA is the U.S. manufacturer of a fullline of heavy-duty vehicle maintenance equipment.Known for products including its mobile lifting system,exhaust extraction system and heavy-duty wheel serviceequipment.ARI-HETRA Mobile Lifting Systems are capable of

servicing all types of heavy-duty vehicles and equipment.There are no limitations regarding vehicle weight, wheel-base or configuration. 08

Gray Manufacturing Company, Inc.3501 S. Leonard Rd.St. Joseph, MO 64503 USA816-233-6121 FAX: 816-233-7251Web Site: www.grayusa.comProducts: Gray Manufacturing is a family-ownedand operated company. It designs, manufactures, sellsand services innovative, high-quality and reliableprofessional service equipment for the automotive,truck, and service vehicle industries.Gray offers a complete line of professional service

equipment including: mobile column lifts, wheel liftsystems, transmission and component jacks, air jacks,floor jacks, vehicle support stands, shop presses,wheel dollies, fluid handlers, forklift jacks, oil filtercrushers, and truck tire changers. 09

MAHA USASee Ad On Page 432404 East Highway 134Pinckard, AL 36371 USA866-624-2872FAX: 334-983-1094E-Mail: [email protected] Site: www.maha-usa.comCompany Officers: Wolfgang Raffler, ManagingDirector/ COOProducts: Combining leading technology with qual-ity features and benefits, MAHA USA is a leader inproviding heavy-duty workshops, municipalities, andthe U.S. government with some of the most innova-tive lifting systems on the market. All MAHA USAmobile column lifts are made in the USA.

B U S L I N E B U Y E R S G U I D E T O


PLEASE VISIT

BUSLINEM A G A Z I N E

AT UMA EXPO BOOTH

#509UMA EXHIBIT HALL HOURSJanuary 21 - January 23Monday, Sneak Preview 4:30 - 6:30 p.m.

Tuesday, 8 a.m. - 5:15 p.m.

Wednesday, 8 a.m. - Noon




B U S L I N E B U Y E R S G U I D E T O


MAHA USA’s most prized lift, the Wireless MCL,is the only wireless mobile lifting system on the mar-ket designed with a re-circulating ball screw liftingmechanism, according to the company. The re-circu-lating ball screw technology assures years of trouble-free service. MAHA USA’s ball screw design elimi-nates fluid leaks and synchronization problems andwill operate at any temperature, inside or outside.Available capacity options include 16,000 pounds or18,000 pounds per column. Specifically designedwith user-friendly wireless communication, thecolumns have the ability to communicate on up to 10different frequency channels, allowing operation ofmultiple sets in the same area.In addition to mobile column lifts, MAHA USA is

a complete workshop supplier, offering a full line ofheavy-duty workshop equipment consisting of theKAR pantograph lift, Vega parallelogram lift, low-rise wheel lifting systems, jack stands, transmissionand clutch jacks, shop cranes, lifting tables, wheelbalancers, tire changers, emission testers and PBBTcertified brake testers. 13

Mohawk Lifts (Mohawk Resources Ltd.)65 Vrooman Ave. \ P.O. Box 110Amsterdam, NY 12010 USA800-833-2006 FAX: 518-842-1289E-Mail: [email protected] Site: www.mohawklifts.comCompany Officers: Steve Perlstein, Sales Manager [email protected]; Ray Pedrick, Sales -

[email protected]; Buck Gasner, Sales [email protected]; Tim Gralewski, Sales [email protected]: Mohawk, a leader in lift technology, offersenvironmentally safe above-ground lifts rangingfrom 6,000 to 240,000 pound capacities. Mohawkmanufactures two post lifts, scissor lifts, turf lifts,four-post lifts, mobile column lifts, parallelogramlifts, many specialty items and lift accessories. Since1981, Mohawk has manufactured the highest quality,safest auto and truck lifts available, according to thecompany. Mohawk is a lift supplier for garages, inde-pendent shops, government, state, utility, and fleetlifting requirements. Mohawk’s popularity is basedon a combination of safety systems, design, construc-tion, and an inclusive warranty.Mohawk products have passed rigid third party

compliance testing to ANSI/ALI ALCTV-2011.Certification for ANSI compliance has becomeimportant to lift specifiers and users. Mohawk Liftsare designed, welded, and manufactured in theU.S.A. 13

Omer North America Inc.2300 Speers Rd.Oakville, Ontario L6L 2X8 CANADA877-799-5438 FAX: 905-891-1214E-Mail: [email protected] Site: www.karliftsolutions.comCompany Officers: Harold Yeo, Orietta RosattoProducts: Omer North America offers the KAR

LIFT Pantograph lift in capacities - 44,000, 55,000,66,000, 77,000, 88,000 and 99,000 lb. The KARLIFT is available in runway lengths - 23’, 26’, 30’,33’, 36’, 48.5’ long powder coated or completely hot-dipped galvanized. All of these models have beenALI/ETL certified to the new AL CTV 2011 stan-dards. Omer has built KAR LIFTS up to 57’ long and121,000 lb. capacity. Omer holds several patenteddesign features that include a “Volumetric Control”that eliminates all electronics on the lift, and AOSenergy absorbing material that eliminates the need forthe lift scissors to have “slide” to eliminate stress. Forcustomers who prefer electronic synchronization,Omer offers a four motor/pump control with industri-al inclinometers mounted on each scissor. 13

Rotary Lift2700 Lanier Drive, Madison, IN 47250 USA800-640-5438 FAX: 800-578-5438E-Mail: [email protected] Site: www.rotarylift.comProducts: Rotary Lift is a leading manufacturer ofvehicle lifts designed to increase technician produc-tivity and fleet uptime. With a commitment to prod-uct quality, testing and safety, Rotary Lift’s productshave achieved a solid reputation. Rotary Lift offers afull line of heavy-duty vehicle lifts for servicing thewide range of buses on the road today. The lineincludes inground, scissor, parallelogram, mobilecolumn and four-post surface lifts. With more than1,000 installed over the last 10 years, the Rotary Lift


MOD30 environmentally friendly inground lift is areliable choice. It was recently updated with an ultra-low profile superstructure for lifting low-floor andkneeling buses.Rotary Lift’s EFX60™ inground scissor lift is fast

and easy to set up, so technicians can spend moretime working on the bus. The EFX60 also usesstronger components for extended service life. TheWireless Mach 4™ mobile column lift is a wirelesslift with standard back-up communication cables toensure virtually zero downtime. Rotary Lift is aVehicle Service Group (VSG) brand. VSG’s globalheadquarters and ISO 9001-certified North Americanmanufacturing operations are in Madison, IN. RotaryLift’s MOD30, EFX60, Wireless Mach 4, Mach 4,parallelogram and heavy-duty four-post lifts are allmade in the U.S.A. 13

Sefac, Inc.See Ad On Page 4223 Fontana Lane, Suite 110, Baltimore, MD 21237443-730-1023 FAX: 443-730-1026E-Mail: [email protected] Site: www.sefac.comProducts: After the recent launch of the SEFAC S1,SEFAC lifts are now available in two capacities. TheS3 has a capacity of 18,000 lbs (per column), mak-ing it ideal for the heavy-duty motor coach/transitbus applications; and the S1, which comes in a12,000 lb. capacity and is suited for light-to-medi-um-duty fleets. While many are familiar with thebenefits of a portable lift, the drive mechanism iswhat sets SEFAC apart. For 40 years, all SEFAC liftshave used a guaranteed failsafe steel screw, bronze

load nut and steel back-up nut. The self lockingcharacteristics ensure that the vehicle will alwaysremain in the air, and that the only means ofraising/lowering is by the operator pressing theup/down button. It is also proven to last longer thanother systems as it does not wear when the vehicle israised. Both products come with great features anduser-friendly controls, and both products are backedup by the best after-sales support in the business,according to the company. SEFAC technicians areon hand to take care of any unforeseen maintenanceissues and the company offers a range of preventa-tive maintenance agreements. 13

Stertil-Koni200 Log Canoe Circle, Stevensville, MD 21666 USA410-643-9001 FAX: 410-643-8901E-Mail: [email protected] Site: www.stertil-koni.comProducts: Stertil-Koni, based in Stevensville, MD, isone of the fastest growing heavy-duty vehicle lift com-panies in the United States, according to the company.With an extensive inventory of lifts, and workingthrough an exclusive network of distributors, Stertil-Koni sells its complete line of heavy-duty vehicle liftsthroughout the United States and Canada. Stertil-Konihas expanded manufacturing of its broad range ofmobile column lifts in the United States with manufac-turing facilities in Streator, IL. Stertil-Koni manufactures all types of heavy-duty

lifts, including mobile column lifts, platform lifts, par-allelogram lifts, in-ground axle engaging lifts, andtwo-post lifts. Stertil is ISO 9001 certified, and mostlifts are ALI/ETL certified. 12


TriMark Corporation 500 Bailey Avenue New Hampton, IA 50659 800-447-0343 ~ Fax: 641-394-2392 www.trimarkcorp.com

TriMark s Global Manufacturing and Engineering Services offer expertise, ideas, and resources for your product development projects saving your company time and money.

TriMark is an exclusive distributor for Prima Industries Handles and Locking Devices for North America

Altro Trans�orTM

Altro Trans�orTM

High Performance Flooring for Transportation Applications

USA 800.382.0333CAN 800.565.4658


NICB's 2012 Investigator of the Year Jim Dunn (left)

joins with his Lancer SIU colleagues Geraldine

Gragnaniello, NCIB award recipient Irene DeSimone-

Ford, Greg Frey and Holly Ritholtz.

Lancer Insurance Special InvestigationsUnit Members Receive Recognition

Lancer’s Jim Dunn has been named NICB’sInvestigator of the Year 2012 for the bureau’s Area 7which includes New York, New Jersey, Connecticutand sections of Massachusetts. Dunn’s SIU colleagueat Lancer, Irene DeSimone-Ford, was awardedNICB’s 2012 Certificate of Recognition.Both who are in the frontlines of the Long Island-

based commercial auto insurer’s efforts to combatinsurance fraud, received awards at NICB’s TrainingSeminar and Luncheon.Lancer is rated “Excellent” by the A.M. Best

Company and was awarded the Ward’s Top 50 Awardfor property/casualty insurance companies in both2011 and 2012.



We Are Making Room For New Inventory Great Prices... Great Values… Call Today!

I N T E L L I G E N T T R A N S P O R TAT I O N

Pier 27, The Embarcadero, San Francisco, CA | (415) 595-8164www.coachsales.com | [email protected]

2007/2008 KrystalKK38 3200, 37 PassTotal Options Value:$39,775.00

2007/2008 KK33 Ford Krystal Koach F-550, 31 PassTotal Options Value:$32,820.00

5AVAILABLE!14AVAILABLE!

2005 Setra 417, 52 Pass Call For Special Pricing!

20AVAILABLE!

We Are Making Room For New Inventory Great Prices... Great Values… Call Today!

5AVAILABLE!14AVAILABLE!

High-End Luxury Pre-Owned VehiclesHigh-End Luxury Pre-Owned Vehicles


Ready Bus LineReady Bus Line, Inc., recent-

ly added a new Temsa TS-35coach to its fleet. Ready BusLine has over 50 years of expe-rience in transportation andcoordinating group charters andshuttles. Tom Ready said: “We pur-

chased a new Temsa this fallfrom CH Bus Sales, Inc. Our first trip with the Temsa was a New England tour.The group enjoyed the shorter bus because of the flexibility of getting aroundManhattan so easily. It handled well, and had plenty of luggage space for thegroup. Our mechanical staff spent lots of time inspecting the coach before the pur-chase decision was made.” The TS35 is a 35 foot stainless steel integral designed coach designed to pro-

vide excellent durability and safety, according to the company.

Southern CoachesSouthern Coaches, Inc., is a privately held corporation in its 24th year of oper-

ating. The company started with two coaches and has continued to grow to now afleet of 23 coaches. The late G. Milton Adams and two sons, John and George,started the business in 1989. Southern Coaches recently

took delivery of two TemsaTS35 coaches. These coachesseat 36 passengers with three-point seat belts and sound andvideo systems, 110 volt plugoutlets and WiFi capability. Visit www.chbussales.com

or www.temsaglobal.com formore information.

news from temsA

Shown, left to right, are John Adams, vice president

of Southern Coaches, Inc., and Tim Guldin, vice

president, sales and service, of CH Bus Sales, Inc.

ABC Donates M1235 Mid-sized MotorcoachTo ABA Foundation Live Auction

ABC Companies donated a 2013 M1235 mid-sized motorcoach to theAmerican Bus Association Foundation Live Auction, which was held Sunday,January 6, 2013, at ABA Marketplace in Charlotte, NC. Donations to the Foundation Live Auction, such as the new M1235 from

ABC Companies, help support ABA Scholarships, Industry Research, andEducational Programs. The ABA Foundation has awarded nearly 200 schol-arships worth over $600,000 to industry families. The ABA research pro-gram has invested nearly $400,000 to show the societal impact of motor-coach travel and tourism and provides the information to change minds andwin allies in legislatures across the country. For more information, contact ABC Companies at 800-222-2875 or visit

www.abc-companies.com.

Relational Bus Systems, Inc. To Celebrate 20th Anniversary

At UMA Booth

Company spokespeople say it has been 20 years since RBS offered theGoChart charter management and GoTour tour management software to theindustry, and RBS now serves almost 500 customers in North America. RBS will be participating in its 20th UMA conference in Orlando, FL, this year.

Principals Walter Buist, Bob Schecter and Jonathan Mead will attend to provideGoChart demonstrations. Laura Horvath, the RBS GoTour specialist, will also attend to provide GoTour

demonstrations. Attendees are invited to visit booth #421 to help RBS celebrate.Call today at 800-448-7001 or visit www.rbs2000.com to request an evaluationcopy of GoChart or request access to the GoTour demo site.


BUSLINE VEHICLE SHOWCASEBUSLINE VEHICLE SHOWCASE


Prevost

Prevost H3-45With its striking new appearance, the rede signed H-Series illustrates

Prevost’s passion for continuous improvement. Prevost AWAREAdaptive Cruise Braking, the Prevost Electronic Stab ility Program, andthe Prevost Welded Rail System take safety to a new level.

The Volvo D13 engine is the only EPA 2010 engine that uses an exist-ing platform, so it is the only engine platform that has been tested withyears of real-world road conditions. Volvo’s D13 engine has smooth,quiet operation and drastically lowers emission of air pollutants. TheVolvo D13 with advanced SCR exceeds EPA emissions standards tobypass the industry in terms of environmental care.

Using its multiplexed architecture, Prevost moved controls for keyfunctions from the dashboard to the steering wheel, helping toincrease safety for all on board. Prevost’s new Cluster showcases aninsightful Driver Information Display (DID), providing significant advan-tages to drivers and operators. Important information is easily commu-nicated, offering several valuable tools such as fuel data management,data logging and clear text display messages.

Visually, the H-Series grabs public attention and embodies thePrevost brand and its unique DNA in a highly recognizable and memo-rable way. Its elegance and prestige confirm a company’s status andreputation.

Model............................................................................................Prevost H3-45Seating Capacity .............................................................................................56Length ...............................................................................................................45’Width ...............................................................................................................102”Height........................................................................................................146.25”Wheelbase .................................................................................................316.12”Overhang (front/rear) ......................................................................75” - 107”Inside Height (min./max.)..........................................Floor to Ceiling - 77”Turning Radius ............................................................................................44.6’Tire Size..........................................................................................315/80 R22.5Engine .........................................Volvo D13 w/SCR, 435 HP, 13L (EPA 2010)Transmission ..................Allison World, 4th Gen., 6-Speed Auto. Trans.;

Volvo I-Shift, 12-Speed Semi-automatic Brakes..........................................................All-Wheel Disc Brakes with ABSFuel Tank Capacity .......................................................................230 U.S. gal.Air Conditioning .........Carrier 05G compressor w/Base Engine 9 TonsBaggage Capacity ............................................................................580 cu. ft.Wheelchair Lift Option...............................Interchangeable Swap & PlugSteering ........................................Steering Wheel w/Integrated Controls,

Tilt & Telescopic, and Integral Power Steering,Variable Assistance Power Steering

Suspension ..........Wide-Stance Tuned Suspension w/Liftable Tag Axle

Prevost

Prevost X3-45 The X3-45 carries on the Prevost tradition of innovation, showcas-

ing advanced technologies. The Prevost Welded Rail System and PrevostElectronic Stability Program take safety to a new level.

The Volvo D13 engine is the only EPA 2010 engine that uses an exist-ing platform. Volvo’s D13 engine has smooth, quiet operation and dras-tically lowers emission of air pollutants. The Volvo D13 with advancedSCR exceeds EPA emissions standards.

The Prevost X3-45 has the longest wheelbase in the touring coachmarket (334.5 in.), giving passengers a smooth ride, and features thelargest under-floor surface area (139 sq. ft.) in the industry. At 134 inch-es, the Prevost X3-45 has the lowest overall height of all seated coach-es, providing easy access to virtually any pick-up or drop-off site.

Equipped with the Prevost Advanced Multiplex System, the PrevostX3-45 delivers dependability and maximizes operational efficiency. Theuser-friendly system features a multitude of benefits, including easiermaintenance, faster troubleshooting and quick and accurate diagnosisof problems with vital components.

Prevost 35 Gagnon Blvd., Ste-Claire, Quebec GOR 2VO CANADA

Tel: 418-883-3391 Toll-Free: 877-773-8678 Fax: 418-883-4157 Web Site: www.prevostcar.com

Model ............................................................................................Prevost X3-45Seating Capacity .............................................................................................55Length ...............................................................................................................45’Width ...............................................................................................................102”Height..............................................................................................................134”Wheelbase .................................................................................................334.5”Overhang (front/rear) ...........................................................72.30” - 86.60”Inside Height (min./max.) .........................................Floor to Ceiling - 80”Turning Radius ............................................................................................42.6’Tire Size..........................................................................................315/80 R22.5Engine .........................................Volvo D13 w/SCR, 435 HP, 13L (EPA 2010)Transmission ..................Allison World, 4th Gen., 6-Speed Auto. Trans.;

Volvo I-Shift, 12-Speed Semi-automaticBrakes..........................................................All-Wheel Disc Brakes with ABSFuel Tank Capacity.......................................................................208 U.S. gal.Air Conditioning .........Carrier 05G compressor w/Base Engine 9 TonsBaggage Capacity .............................................................................513 cu. ft.Wheelchair Lift Option...............................Interchangeable Swap & PlugSteering ........................................Steering Wheel w/Integrated Controls,

Tilt & Telescopic, and Integral Power Steering,Variable Assistance Power Steering Available

Suspension ..........Wide-Stance Tuned Suspension w/Liftable Tag Axle




Prevost

Volvo 9700

The Volvo 9700 is a coach that makes an impression. A modern exte-rior with characteristic Volvo feel is matched by an elegant interior fea-turing soft, gentle shapes and well-designed trim.

Exceptional comfort abounds throughout the Volvo 9700.Electronically controlled air suspension and a rigid frame design makefor a confident, reassuring ride. A low interior noise level and comfort-able seats also ensure an enjoyable journey, and large tinted windowsprovide excellent visibility all around.

High-efficiency brakes, electronic stability program, three-pointseat belts and Volvo-unique impact protection for the driver and theother road users are just some examples of its safety equipment. Withall its service points grouped together logically, the Volvo 9700 is easyto maintain. Highly integrated components – like the D13 engine and I-Shift Transmission – simplify service scheduling and make for conven-ient “one-stop shopping” when vehicles require maintenance.

The I-Shift is an intelligent transmission system that combines therobustness and dependability of a manual gearbox with the comfortand convenience of an automatic transmission. Its latest generationensures substantially improved performance and fuel economy.Productivity, efficient design and safety define the Volvo 9700.

Model .................................................................................................Volvo 9700Seating Capacity .............................................................................................54Length ...............................................................................................................45’Width ...............................................................................................................102”Height..............................................................................................................145”Wheelbase ......................................Between front and tag axle - 254.84”Overhang (front/rear) .....................................................................112” - 109”Inside Height (min./max.) .................................Front - 77.2”; Rear - 72.8”Turning Radius ..........................................................................................42.83’Tire Size..........................................................................................315/80 R22.5Engine .........................................Volvo D13 w/SCR (EPA 2010), 435 HP, 13LTransmission ..............................Volvo I-Shift, 12-Speed Semi-automaticBrakes...............................All-Wheel Disc Brakes w/ABS double circuitryFuel Tank Capacity........................................................................210 U.S. gal.Air Conditioning .........................................................Carrier - AC353 GenIVBaggage Capacity................................400 cu. ft. (under-floor capacity)Wheelchair Lift Option .........................................................................Built inSteering .....................Tilt and Telescopic, and Integral Power SteeringSuspension ..........Wide-Stance Tuned Suspension w/Liftable Tag Axle

Prevost

Prevost X3-45 Commuter Coach

The X3-45 Commuter Coach is designed from the Prevost platformknown for durability, reliability, and lifetime value. The X3-45 coaches areconstructed to be used in a demanding commuter application whichrequires reliable vehicle performance, and the coach has been 12-yearStructural Integrity Tested. Developed with a focus on transit operation con-cerns such as passenger safety, accessibility, low operation costs and easeof maintenance, the X3-45 Commuter features a very reliable structure.

The Prevost Electronic Stability Program is the first system withrollover and under/over-steer protection and electronically compen-sates for quick reactions in adverse conditions, according to Prevost.The Prevost X3-45 includes three-point seat belts on a 20G rated weld-ed rail system for an exceptionally secure passenger environment.Passengers of the X3-45 Commuter immediately notice the large entryarea through the bi-part doors with the lowest steps and shortest stair-way, making it easier on mobility challenged passengers. Another fea-ture noticed by passengers is the high interior space – a full 80-inchesof space from floor to ceiling. Additionally, the commuter can be outfit-ted with a Wi-Fi system, state-of-the-art sound and video, and electricaloutlets at each seat to keep passengers plugged in and in touch whilecommuting.

Model .........................................................Prevost X3-45 Commuter CoachSeating Capacity .............................................................................................57Length ...............................................................................................................45’Width ...............................................................................................................102”Height..............................................................................................................134”Wheelbase .................................................................................................334.5”Overhang (front/rear) .............................................................72.30”; 86.60”Inside Height (min./max.) .........................................Floor to ceiling - 80”Turning Radius ............................................................................................42.6’Tire Size..........................................................................................315/80 R22.5Engine .........................................Volvo D13 w/SCR, 435 HP, 13L (EPA 2010)Transmission ....................Allison World, 4th gen., 6-speed auto. trans.Brakes...........................................................................All-Wheel disc. w/ ABSFuel Tank Capacity.......................................................................208 U.S. gal.Air Conditioning..........Carrier 05G compressor w/base engine 9 tonsBaggage Capacity .............................................................................513 cu. ft.Wheelchair Lift Option...............................Interchangeable swap & plugSteering.........................................Steering wheel w/integrated controls,

Tilt & telescopic, and integral power steering,(Variable Assistance Power Steering Available)

Suspension.................................................Wide-stance tuned suspensionw/liftable tag axle




Motor Coach Industries

MCI J4500 Redesigned for 2013, the industry’s best-selling MCI J4500 coach has

heightened curb appeal and a more elevated presence, along with work-horse reliability and a modern look to fit perfectly with existing J4500fleets. New LED headlamps are brighter, durable and easy to service. Anew smooth rear cap also modernizes the back of the coach and providesmore space for brand messaging.

Wide-ride suspension, electronic stability control, a SmartWave tire-pressure monitoring system and a fire suppression system are standard.Options include a steerable tag axle for a tighter turning radius, three-point seatbelts, as well as 110 volt power outlets and Wi-Fi connectivity. Themodel delivers improved fuel economy through powertrain optimization.

Motor Coach Industries; 1700 E. Golf Road, Suite 300,Schaumburg, IL 60173; 847-285-2000; 800-428-7626; Fax: 847-285-2013 Email: [email protected];

Web site: www.mcicoach.com


MCI D4505 / D4005Part of the industry’s all-time best-selling series of coaches, the 45-

foot MCI D4505 and 40-foot D4005 are renowned for their durability,dependability and curb appeal, and ride on front-axle Koni shocks for asmoother, more responsive ride. The models feature an ACTIA multiplexsystem, a fourth-generation technology with more capabilities to maxi-mize a coach’s performance, and an ergonomic driver dash for easy inter-facing. Safety features include electronic stability control, a tire monitor-ing system and a fire suppression system.



Model...............................................................................................MCI D-SeriesSeating Capacity ......................................................................................55; 47Length.......................................................................................................45’; 40’Height..............................................................................................................137”Headroom. .................................................................................................78.25”Turning Radius ..................................................................................47’; 44.70’Wheelbase (s).....................................................................................318”; 279”Floor - Low or Standard...................................................................StandardEngine ....................................................................................Cummins ISL, ISXTransmission.................................................................................Allison B500Chassis .............................................................................................MonocoqueFuel Tank Capacity ................................................................................164 gal.Fuel Options ................................................................................................ULSDBrakes.............................Air or Hydraulic: Meritor all-wheel EX-225 discGVWR...........................................................................50,000 lbs.; 46,000 lbs.

Model ..................................................................................................MCI J4500Seating Capacity .............................................................................................56Length .........................................................................................................45.58’Height ........................................................................................................140.74”Headroom ..................................................................................................78.25”Turning Radius................................................................................................47’Wheelbase......................................................................................................315”Floor - Low or standard ...................................................................StandardEngine Options ....................................Cummins ISX, Detroit Diesel DD 13Transmission ...................................................Allison B500 or, ZF AstronicChassis .............................................................................................MonocoqueFuel Tank Capacity ................................................................................183 gal.Fuel Options ................................................................................................ULSDBrakes..............................................................Meritor all-wheel EX-225 discGVWR ..................................................................................................54,000 lbs.


BUSLINE VEHICLE SHOWCASE


MCI Commuter CoachThe route to reliable commuting starts with the MCI Commuter Coach.

MCI’s Buy America-compliant and Altoona-tested Commuter Coach isavailable in clean-diesel, hybrid or CNG configurations. MCI coaches areengineered to provide a comfortable, safe ride combined with ease ofmaintenance and low total cost of operation over many years.



Setra

Setra TopClass S 417The Setra TopClass S 417 sets an exceptionally high standard in motor-

coach travel. From the easy entry point, to the visually stunning, comfort-able seating with integrated seatbelts, passengers feel pampered and pro-tected. The elegant interior cabin features LED reading lights, aisle light-ing, a premium sound and entertainment system, and large panoramicwindows, along with rear window and TopSky glass roof options. The FrontCollision Guard (FCG), cornering lights and rain/light sensors are just a fewof the features contributing to the model’s safety standards. Tuned andtested IFS suspension system provides a smooth, quiet ride.


Web site: www.setra-coaches.com

Model ...........................................................................................TopClass S 417Seating Capacity .............................................................................................56Length ...............................................................................................................45’Height.................................................................................................................12’Headroom .......................................................................................................6.6’Turning Radius ..........................................................................................481.7”Wheelbase.....................................................................................................280”Floor - Low or Standard...................................................................StandardEngine .............................................Mercedes-Benz OM 471 EPA 10 450 hpTransmission..............................Allison B 500R or, ZF Astronic 12-speedChassis .............................................................................Monocoque IntegralFuel Tank Capacity................................................................................180 gal.Fuel Options................................................................Ultra low sulfur dieselBrakes - Air or Hydraulic.................................................Knorr disc brakesGVWR...................................................................................................50,534 lbs.

Model ..............................................MCI® Commuter Coach D4500/D4000Available in CNG, Hybrid & Clean-Diesel

Seating Capacity........................................57 Passengers; 49 PassengersLength.......................................................................................................45’; 40’Height..............................................................................................................137”Interior Height..........................................................................................78.25”Headroom ..................................................................................................78.25”Turning Radius ..................................................................................47’; 44.70’Wheelbase...........................................................................................318”; 279”Engine Options....................................................Cummins ISL, ISX or ISL GTransmission ...........................Allison B500, Allison EP 50, Hybrid driveChassis .............................................................................................MonocoqueFuel Tank Capacity .................................................164 gal. CNG 114.6 (DGE)

Diesel Gallon EquivalentFuel Options..........................................................Clean-diesel, hybrid, CNGBrakes...........................................Air, disc with unitized hubs and presetGVWR...........................................................................50,000 lbs.; 46,000 lbs.





ABC Companies

Van Hool T2140 / T2145Renown for its performance, comfort, and luxury, the Van Hool T2100

offers more refinements to create a prestigious touring vehicle. Designedfor high style and maximum comfort, an impressive lineup of standardfeatures are offered aboard ABC’s highline touring coach – to attract themost discriminating passengers to a motorcoach business.

Loaded with proven components, amenities and advanced features,this touring coach offers a host of options for operators throughout NorthAmerica – like end-to-end glass top roofs, wood-grain vinyl flooring, blueLED accent lighting and reclining Van Hool Bodyline seats with leatherheadrest and 3-point seat belts.

The T2100 series is also enhanced with a variety of optional safety fea-tures including daytime running lights, Hella DynaView® Head LightSystem, Smartire SmartWave Tire Monitoring System, Saucon TDS, andKidde Fire Suppression System.

The T2100 series is offered in a 45-foot length, 57-passenger coach ora 40-foot length, 49-passenger coach – ideal for smaller groups. The T2140model is the only European premium 40-foot touring coach sold in theUnited States and complements the T2145 model.

ABC Companies; 1506 30th Street, NW; Faribault, MN55021 USA; 507-334-1871 Fax: 507-334-0246

E-mail: [email protected] site: www.abc-companies.com

ABC Companies

Model C2045Smart operators can drive new revenues to their bottom line with the

versatile, reliable, distinctively designed Van Hool C2045. A leader in itscategory, this coach offers rugged reliability for shuttle and line hauls, aswell as passenger amenities that deliver a luxury motorcoach experiencefor tour and charter operations.

With fresh, new styling and features, operators can expect to add moredurability, functionality and flair to their fleets with this multi-tasker. Thelatest updates include a redesigned staircase entry, taller baggage doorrub rails, new look Euro-style Van Hool emblem, retooled engine doorvents to increase compartment ventilation, “bright white” base colorpaint to enhance a company’s graphics, a one-piece integrated frontbumper and more.

Designed for comfort and performance, the quality-engineered C2045offers easy maintenance and interchangeability of major replacementparts and a host of optional safety enhancements including daytime run-ning lights, Hella DynaView® Head Light System, Smartire SmartWave TireMonitoring System, Saucon TDS, and Kidde Fire Suppression System.



Model ........................................................................................Van Hool C2045Seating Capacity .............................................................................................57Length ...............................................................................................................45’Width ...............................................................................................................102”Height .............................................................................................................11’6”Inside Height (min./max.) ......................................................................75.75”Engine ..............................................................Detroit DD13 EPA 2010 W/DEFTransmission...................................................................GEN IV Allison B500Chassis .......................................................................................Stainless SteelAir Conditioning...........................Eberspacher integrated HVAC systemWheelchair Lift Option...............................................Ricon (Baylift) seriesSuspension .............................................................Independent front & tagSteering .................................................................................ZF Variable Ratio

Model .........................................................................................Van Hool T2100Seating Capacity .................................................................40’ - 49 ; 45’ - 57Length.......................................................................................................40’; 45’Width ...............................................................................................................102”Height .......................................................................................................11’ 10.5”Inside Height (min./max.) ...........................................................................77”Engine......................................................Cummins ISX 11.9 EPA 2010 w/DEFTransmission...................................................................GEN IV Allison B500Chassis .......................................................................................Stainless SteelAir Conditioning...........................Eberspacher integrated HVAC systemWheelchair Lift Option...............................................Ricon (Baylift) seriesSteering .................................................................................ZF Variable RatioSuspension .............................................................Independent front & tag




ABC Companies

Van Hool TD925The highline Van Hool TD925 double deck coach makes a bold state-

ment in any marketplace. With passenger seating up to 83, this coach isan industry frontrunner in reduced carbon emissions and fuel consump-tion – providing an additional 43 percent passenger capacity and up to486 passenger miles per gallon.

Featuring an upper deck sky view rooftop, centrally located restroom,ample storage, front and rear stairs, dual-deck entertainment system andmore, the TD925 offers one of the most innovative coach designs offeredto the U.S. traveling public since the Scenicruiser®.

The generously proportioned steps and wide doorways provide easyaccess and easy loading and unloading from both the front and the rearstaircases. The lowered aisle and increased interior height enables everypassenger to walk upright through the coach. Three point seat belts arestandard on all seats. Individual lighting and ventilation, together withstate-of-the-art, integrated heating and air conditioning systems withupper and lower controls at each level, provide a comfortable environ-ment for all the passengers.



Model.........................................................................................Van Hool TD925Seating Capacity ..................................................................................81 or 83Length................................................................................................44’ 4 9/32”Width ...............................................................................................................102”Height ....................................................................................................13’ 1 1/16”Inside Height (min./max.) ...............Lower deck - 71”, Upper deck - 67”Engine ....................................................Cummins ISX 11.9L 2010 EmissionsTransmission ................................................................GEN IV Allison B500RChassis .......................................................................................Stainless SteelAir Conditioning...........................Eberspacher integrated HVAC systemWheelchair Lift Option ...................................................................ADA RampSteering .................................................................................ZF Variable RatioSuspension .............................................................Independent front & tag


Home of the Best Full-ServiceTravel Plaza in Northern Illinois

Featuring…

(815) 562-5840

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Temsa

Temsa TS30The world class Temsa TS30 coach is manufactured in Turkey and was

introduced to the U.S. market by CH Bus Sales in 2012. The TS30 is a fullyintegral designed mid-size coach that provides the same level of comfortand amenities as a full size coach.

The TS30 has independent front suspension and automatic transmis-sion, contributing to a smooth, comfortable drive. With an American driv-eline (Cummins/Allison), the TS30 provides excellent power and optimumserviceability. These are combined with superb European quality andcraftsmanship to create a high quality driving experience. It is stringent-ly tested to ensure the highest standards.

Despite its compact dimensions, the TS30 has a tough, integral stain-less steel chassis for extra durability and safety. The luxury interior inte-grates a high quality heating and air conditioning system, abundant lug-gage space, a restroom and reclining seats.

The TS30 is appropriate for smaller groups and is more economical topurchase and operate than a larger coach, according to the company. It isfuel efficient and kind to the environment as well as an operator’sfinances

CH Bus Sales, Inc.1941 Cardinal Lane, Suite C, Faribault, MN 55021 USA

Phone: 507-331-7911; Fax: 507-331-1338Web: www.chbussales.com

Temsa

Temsa TS35The world class Temsa TS35 coach is manufactured in Turkey and was

introduced to the U.S. market by CH Bus Sales in 2009. The TS35 is a fullyintegral designed mid-size coach that provides the same level of comfortand amenities as a full size coach. This mid-size coach offers a luxuriousand spacious interior for passengers and driver.

With an American driveline (Cummins/Allison), the TS35 provides excel-lent power and optimum serviceability. These are combined with superbEuropean quality and craftsmanship to create a high quality driving expe-rience.

The TS35 is constructed from stainless steel for extra durability andsafety. It is stringently tested to ensure the highest standards. The TS35 isappropriate for smaller groups, more economical to purchase and operatethan a larger coach, but with the same high-end features, according to thecompany.

CH Bus Sales, Inc.1941 Cardinal Lane, Suite C, Faribault, MN 55021 USA

Phone: 507-331-7911; Fax: 507-331-1338Web: www.chbussales.com

Model ................................................................................................Temsa TS35Seating Capacity.........................................40 Passengers with restroomLength ...............................................................................................................35’Width............................................................................................................100.4”Height ..........................................................................................................138.6”Engine .........................................................Cummins ISL 8.9 345 HP—EPA10Type of Fuel ...............................................................................................DieselChassis ......................................Frameless monocoque in stainless steelAir Conditioning..................................Full automatic convector system/

Roof type air conditioning unit 32 KW/Carrier 05GWheelchair Lift Option.................................................................................YesSteering...........................................................................................TRW THP-80Suspension .................................................Independent front suspension

w/adjustable shock absorber

Model................................................................................................Temsa TS30Seating Capacity .........................................30 Passengers with restroomLength .........................................................................................................30.64’Width...........................................................................................................94.64”Height.......................................................10.89’ (including air conditioner)Engine.............................................................................Cummins ISB 6.7 250Type of Fuel ...............................................................................................DieselChassis ......................................Frameless monocoque in stainless steelAir Conditioning ...........................Full auto HVAC system/roof type unit

(27 KW cooling, 39 KW heating)Wheelchair Lift Option..................................................................................NoSteering .............................................................................................................ZFSuspension..............Independent front suspension w/shock absorber


If you like UMA Motorcoach EXPO,

motorcoachexpo.com



If you like UMA Motorcoach EXPO,

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Amaya-Astron SeatingSee Ad On Page 19Pirules 16E, Complejo Industrial CuamatlaCuautitlán Izcalli, 54730 MEXICO +52(55)5881-2007E-Mail: [email protected]: www.amaya-astron.com.mxCompany Officers: Donovan Albarran, Export SalesManager; Rose Arellano, SalesProducts: Passenger seats for buses and coaches, withor without two or three-point seat belts. The company’sseat models are: Torino G Plus and A-2TEN, offeringthe best technology of three point seat belts in theNorth American market plus a well known ergonomicdesign, according to the company. Additional kneeroom is provided in all Amaya-Astron seats. 13

American SeatingSee Ad On Page 15401 American Seating CenterGrand Rapids, MI 49504 USA616-732-6600 FAX: 616-732-6491E-Mail: [email protected]: www.americanseating.comCompany Officers: Ed Clark, Chairman and CEO;Tom Bush - President and COO; Dave McLaughlin,Vice President of Sales; Deb McDermott - VicePreident of Marketing and Business DevelopmentProducts: Established since 1886, American Seatinghas has taken pride in its product design, durability, andcomfort. The company is a manufacturer of seating forcity service, rail, motorcoach and ADA products. 13

Bergen Auto Upholstery Co., Inc.See Ad On Page 55375 North Street, Suite UTeterboro, NJ 07608 USA201-457-9100 FAX: 201-457-9103Website: www.bergenseat.comProducts: Seat replacement and complete interiorrefurbishing, including seat covers, ceilings, sidewalls,lav area, under racks, dash and entrance area. Bergenoffers a complete cleaning service, seat cover sham-pooing, seat frame cleaning, cleaning of sidewalls andA/C ducts, and shampooing of any carpeted surface.Bergen road crew is available to install on location. 08

Chestnut Ridge Foam, Inc.See Ad On Page 54P.O. Box 781, Latrobe, PA 15650 USA800-234-2734 FAX: 724-537-9003E-Mail: [email protected]: www.chestnutridgefoam.comCompany Officers: Larry Garrity, President; CarlOgburn, Vice President; George Romainish, VicePresident, OPS; Mike Shannon; Sales ManagerProducts: SAFGUARD XL fire-resistant seat cushion-ing complies with F.T.A. fire safety criteria. SAF-GUARD XL eliminates the profuse burning andknown fire hazards associated with FMVSS 302 cush-ioning if exposed to open flame ignition sources,according to the company. It also provides the fireperformance needed in today’s environment, whilehelping to avoid the potential for individual and tran-sit authority liability. Available to all seating manufac-turers for O.E.M. vehicles and direct to maintenancefacilities as replacement cushions. SAFGUARD XLrepresents major advancements in seat cushioningdurability and comfort. A DVD is available showing comparative fire per-

formance tests of bus seats. This DVD can help as aneducational tool to depict how fire may impact busvehicle interiors when seats are exposed to a minorflaming ignition source. Contact Chestnut RidgeFoam for a free copy of this fire testing. CR SAF-GUARD XL products can easily be added to newvehicle seating specifications. Contact ChestnutRidge Foam for vehicle specification verbiage. 13

Fabric Services103 Hinsdale Farms Road, Bristol, IN 46507 USA574-848-5100 FAX: 574-848-1776E-Mail: [email protected]: www.fabserv.comCompany Officers: John Wuori, CEO; Don Wade,

Call for specifications. Easily added to seatingrequirements within vehicle bid packages.

Think FMVSS 302 Protects Passengers and Equipment?

Think FMVSS 302 Protects Passengers and Equipment?

SAFGUARD™ XL Fire-Resistant Cushioning…• Complies with advanced F.T.A. fire safety criteria.• Minimize risk and liability related to vehicle

fire safety.• O.E.M. and maintenance seat retrofit applications.

Telephone: 800-234-2734Fax: 724-537-9003e-mail: [email protected]

F.R. Cushioning(meets FMVSS 302)

CR SAFGUARD™ XL Fire-Resistant Cushioning

Both seats above were subjected to BS 5852 Source 2 Ignition.


Vice President Design and Development;Dave Gordon, Senior Account Manager,Transportation DivisionProducts: Fabric Services is a provider ofmany fabrics, leather, coated fabrics andflat-woven textiles for shuttle bus andmotorcoach seating as well as interior trimapplications. Other value-added servicesinclude custom cutting and lamination. 13

Freedman Seating Company4545 W. Augusta Blvd., Chicago, IL60651 USA773-524-2440 FAX: 773-252-7450E-Mail: [email protected]: www.freedmanseating.comProducts: Freedman Seating is a seat pro-ducer for all types of buses. It designs,tests and builds seats for every type of bus,coach, van and school bus. Freedmanoffers integrated 3-point seat belts forbuses and coaches.The company offers the “GO” seat, a

thinner, customizable, modular seat; andSanitized® anti-microbial Grab Rails, afirst to the transit industry, according to thecompany. Freedman Seating is also a part-ner with USSC/4One as a supplier of seatsto the heavy-duty bus and BRT market.Within Freedman is the FSTL testingfacility. FSTL is an A2LA accredited lab,capable of in-vehicle testing and safetyevalutaions. 12

Holdsworth North AmericaSee Ad On 2840 Fortune Circle East, Indianapolis, IN 46241 USA317-484-0305 FAX: 317-484-0706E-Mail: [email protected]: www.holdsworthfabrics.comProducts: The transportation fabric spe-cialist Holdsworth is launching theElements Collection, which comprises125 different design and color permuta-tions. The Elements Collection is a newgeneration of designs in five color themes– grays, blues, reds, greens and browns –with tonal shades and modern bright high-lights. Inspiration for the designs is takenfrom a multitude of current trend areaswhich encompass architectural details,mathematical and geometric patterns, aswell as natural and organic influences.The new collection coordinates with otherHoldsworth trim and ancillary fabrics forcomplementary textile finishes on wall-sides, curtaining and headrests to createversatile interior schemes on vehiclefleets. The Elements Collection is avail-able to order with a 55 yard minimum and4 week leadtime.Holdsworth is part of the Camira Group

whose North American headquarters is inIndianapolis, IN. Customers in the easternhalf of the United States are serviced by

January/February 2013 BUSLINE Page 55

Bergen Auto Upholstery Co., Inc.375 North Street, Suite U, Teterboro, NJ 07608Toll Free: 800-732-8750 Phone: (201) 457-9100Fax: (201)457-9103e-mail: [email protected]: www.bergenseat.com

Call, fax or e-mail us today for a quick quote, and see for yourselfwhy Bergen Auto Upholstery is your seating headquarters.

r TeterborBer r

If Your Seats Are Not Becoming To You,They Should Be Coming To

BERGEN AUTO UPHOLSTERY

Quality Workmanship

A Guaranteed Fit Unsurpassed Customer Service

Large Selection of Fabric

On Time Delivery


Booth: 437, Orlando, FLJanuary 20 - 24

New Vigor Elements

The new wool richmoquette fabric.

View fabrics and order sampleson our new website at:

www.holdsworthfabrics.com

www.holdsworthfabrics.comT: 317 484 0305 F: 317 484 0706

Busline advert 2012_Layout 1 14/12/2012 15:29 Page 1



Wagner & Associates (phone: 919-552-4466); and inthe western part by BusTex Corp (phone: 303-404-0890). 13

LaFrance Industries3536 Raymar Blvd., Cincinnati, OH 45208 USA513-871-5954Website: www.mvmills.com/lafranceindustriesProducts: LaFrance fabrics are styled with patterns. Itoffers eco friendly fabrics produced with recycled yarn.The yarn is produced utilizing post-consumer waste andpost-manufacturing waste. The Eco fabrics are abrasiveresistant and colorfast. All of LaFrance fabrics are avail-able witt features including water repellency, oil andstain resistance, and anti-bacterial and anti-fungal char-acteristics. All LaFrance fabrics are made in the USAand are readily available. 10

Lantal Textiles, Inc.P.O. Box 965, Rural Hall, NC 27045 USA905-823-9427Website: www.lantal.comProducts: Lantal Textiles is a Swiss company spe-cializing in the weaving of high-quality, well-designed velvet pile fabrics for the bus industry. Though Lantal has been in business in Europe forover 67 years, the company first introduced these vel-vet pile fabrics to North America in 1997. As inEurope, Lantal is a leader in design in North America.Lantal is a major supplier of upholstery and compan-ion fabrics to bus and seating manufacturers. 11

North American Fabrics Inc, aka NAFI1155 Cleveland Ave., Reading, PA 19610 USA610-374-3108 FAX: 610-374-3383Products: Sales representatives for Botany Weaving ofDublin, Ireland, manufacturers of woven wool blendupholstery fabrics for the transportation industry since1934. Botany Weaving produces two types of fabric:wool plush moquettes and flat woven fabric in a vari-ety of colors and designs.Also sales representive for Altro Transflor since 1997.Altro is the manufacturer of slip resistant floor cover-ings used in buses and trains. Altro has been producingfloor coverings for over 90 years and offers a widevariety of colors and designs. 12

Recaro North America3275 Lapeer Road WestAuburn Hills, MI 48326 USA248-364-3818 FAX: 248-364-3806Website: www.recaro.comProducts: Recaro is a manufacturer of driver seats forthe transportation industry. Recaro produces a full rangeof driver seating products that will fit most applications.Built in the USA for North American drivers. 07

Sardo Bus & Coach UpholsterySee Ad On Page 31503 S. Main Avenue, Minneola, FL 34715 USA800-654-3824 FAX: 352-242-9290E-Mail: [email protected]: www.sardobus.comCompany Officers: Lou Sardo, President; Sandy

Follis, VP Sales; Kathy Cruse, National Sales ManagerProducts: Sardo Bus & Coach Upholstery’s qualitycraftsmanship and customer service have made it anindustry leader in motorcoach and transit refurbish-ment, according to the company. Sardo’s ProfessionalMobile Road Crew is a trendsetter, providing experi-enced, on-site installation service at a customer’s facil-ities. This minimizes down time, and gives customerspersonal attention to every detail. Sardo also manufac-tures custom fit seat covers for mail out service withinstructions and seat cover liners for easy installation.With seat covers, sidewalls, flooring and more, Sardohelps with all interior objectives.Sardo offers a warranty that guarantees its workman-

ship for as long as a customer owns its coach. VisitSardo’s website for more information and to view cur-rent fabric specials. 13

Willingham Inc.See Ad On Page 1720008 244th Ave. S.E., Maple Valley, WA 98038 USA425-432-9867 FAX: 425-432-3668E-Mail: [email protected] Website: www.willinghaminc.comCompany Officers: Jason Willingham, President;Gene Willingham, CEO; Vivian Willingham,Secretary/TreasurerProducts: Seatcovers, complete interiors, floors, steptread kits, parcel rack door and bay door pistons, foamrubber replacement kits, net pockets, cup holders, grabhandles and accessories. Seat parts for all models. 12



Safety Steps full line of transportation steps are designed specifically for the transportation industry

Anti-tip design makes it impossible to tip over with normal use

Transportation models provide a 6”, 8”, 10” or 12” boost

The 10" and 12" steps have brackets for extra durability

Rugged all-aluminum welded construction

All models are lab tested to hold over 1,000 pounds, but weigh a mere 7 pounds

Non-slip angled rubber leg tips and gripper strips keep your passengers and your Safety Step securely in place

Durable powder coat finish available black, silver or safety yellow

To view all our transportation steps or to order online,

visit our website:www.safetystep.netor call (888) 448-4237

SAFE, STURDY & DURABLESafety Step will meet all your transportation needs…

MTA New York City TransitMTA New York City Transit and

MTA Bus Company have relied onMCI Commuter Coaches for more thana decade, operating more than 900MCI coaches in its fleet of 5,600buses. Its newest MCI coaches, to bedelivered over the next few months,feature plushy upholstered forward-facing reclining seats, 29 inches of leg room,personal reading lights and air flow controls. The new coaches also come equipped with advanced features such as

Electronic Stability Control and a fourth-generation ACTIA multiplex system.

Delaware ExpressDelaware Express recently took

delivery of a new 2013 J4500, wrap-ping up a four-coach order. MCI saysthe restyled coach caught PresidentGerry Frenze by surprise. “We didn’t know that we would be

one of the first getting the 2013,” saidFrenze. “It’s good to be on the cutting edge.”The newest J4500 has amenities and options including WiFi, satellite television

and 110-volt outlets, plus a wheelchair lift. The newest J4500 has wood-grainflooring and hydrographics in the interior on the parcel rack doors, driver’s dasharea and front entrance area and door. The previous three J4500s have come with similar amenities. Those coaches

have galleys instead of the wheelchair lift, along with a 50-seat configuration.Delaware Express’ newest coaches feature exterior graphics in a blue and green.With a fleet of 23 coaches and 45 shuttle vehicles, Delaware Express has about

130 employees and facilities that include a maintenance shop and fueling station.To learn more, visit www.delexpress.com.Visit www.mcicoach.com for more information.

Metropolitan Transit AuthorityNova Bus will deliver 70 articulated buses to the Metropolitan Transit

Authority of Harris County, in Houston, TX, over the next year. The order is val-ued at approximately $48 million.

According to Nova spokespeople, METRO is the region’s largest public tran-sit system. It operates more than 1,200 buses and 370,000 times a day people usea METRO service.The articulated vehicles will be able to carry up to 112 passengers along any

city streets. Nova Bus’ LFS Artic buses are currently in operation in large urbancenters including New York City and Montreal.The vehicles will come equipped with Nova Bus’ electric engine cooling sys-

tem. The vehicles will also feature Nova Bus’ latest transit bus interior. The order will be assembled at Nova Bus’ plant in Plattsburgh, NY. Nova Bus

is part of the Volvo Group, which employs approximately 12,000 workers in theUnited States in 7 production facilities.

LYNX Nova Bus has confirmed a new partnership with LYNX in Central Florida.

Delivery of two articulated hybrid buses is scheduled for 2013. The buses will beassembled in Nova Bus’ Upstate New York plant. Nova Bus officials say the company began building hybrid buses in 2006 and

has since delivered vehicles all across North America. While continuing to optimize its hybrid vehicles, Nova Bus is also conducting

research to develop alternative green solutions such as plug-in hybrids and fully-electric buses. Visit www.novabus.com for more information.

mCI sAles novA sAles



Motorcoach | Charter Buses | School Buses | Limousines | Airport Buses

Transit Buses | Sightseeing Buses | Shuttle Vans | Casino Buses | Line Runs

Tell us you saw this ad in Busline Magazine, and 1 driver and 1 tour guide will receive a

FREE MEAL!Please call ahead to the phone number listed by

the McDonald’s of your choice.

BOWMANSDALE2112 Bumble Bee Hollow Rd.Off Rt. 15 • Mechanicsburg, PA

717-697-5383CAMP HILL

4230 Trindle Road • 717-737-3896CARLISLE

60 Noble Blvd. in Super Walmart717-960-9400

608 E. High St. • 717-249-77211176 Harrisburg Pike • 717-243-7774905 Walnut Bottom Rd. • 717-249-0694

CEDAR CLIFFExit 19 off I-83 • Camp Hill, PA

717-737-6404CHAMBERSBURG

1075 Lincoln Way East • 717-263-4601NORTH CHAMBERSBURG

2891 Philadelphia Avenue (US 11 N.)717-263-2970CLEONA

493 W. Penn Avenue • 717-272-5677COLUMBIA

1788 Columbia Ave., off Rt. 30717-684-7048DILLSBURG

898 North US Rt. 15 • 717-432-9500EAST MANCHESTER

4245 North George St. • 717-266-3170ELIZABETHTOWN

1284 S. Market St. • 717-367-6471ENOLA

Enola Rd., Exit Rt. 1115 S. off Rt. 81 • 717-732-4228

EPHRATA140 N. Reading Rd.• 717-733-1660

GETTYSBURG517 S. Steinwehr Ave., Bus. Rt. 15

717-334-59201090 York Rd.• 717-337-1030

GREENCASTLERt. 16 and I-81 • 717-597-2589

HALIFAX3761 Peter's Moutain Rd.• 717-896-2535

HANOVER991 Carlisle St., Rt. 94 • 717-632-7531350 Eisenhower Dr.• 717-632-00051448 Baltimore St. • 717-630-0337

HARRISBURG2929 Paxton St. • 717-561-8050

4605 Jonestown Rd. 717-652-7035

7845 Linglestown Rd.717-545-8580

Rt. 83 and Union Deposit Rd.717-564-9320

4403 N. Front St. • 717-238-1048Harrisburg East Mall/Rt. 83 & Paxton St.

717-561-0703Eisenhower Blvd. I-283, Exit 1

717 -939-69725590 Allentown Blvd., Rt. 22Exit 26 off I-81 • 717-652-9123Kline Plaza, 101 S. 25th St.

717-232-0008Uptown Shopping Center

720 Division St. • 717-236-6226Harrisburg Airport • 717-948-39006535 Grayson Rd. in Wal-Mart

717 -561-0445HERSHEY

Rts. 39 and 322 • 611 E. Main St.,Hummelstown • 717-566-6041

JONESTOWNRt 72 & I-81 • 610-562-8462

LANCASTER1880 Hempstead Rd. • 717-509-6988Willow Valley Square • 717-464-51191829 Oregon Pike • 717-569-78981434 Manheim Pike • 717-394-3417

Rt. 30 and Centerville Rd.Lancaster, PA • 717-393-952368 East Town Mall, Rt. 30ELancaster, PA • 717-394-8957

1755 Columbia Ave.Millersville Exit off Rt. 30, Rt. 462

717-397-5112575 N. Franklin St., next to McCuskey

High School • 717-394-79382034 Lincoln Hwy East in Wal-Mart

717-390-1099King & Water Streets • 717-299-6699

Manor Shopping Center1296 Millersville Pk. • 717-293-5706

LEMOYNERts. 11 and 15 North across fromRadisson Hotel • 717-761-7992

LEBANON1202 W. Maple St. • 717-273-8691

757 E. Cumberland St. • 717-273-90231725 Quentin Rd., Lebanon, PA

717-306-6565LEWISTOWN

US 522 & US 22 • 717-248-5255121 Electric Avenue • 717-248-4447

LITITZ990 Lititz Pike, Rt. 501 N.

717-627-4666LITTLESTOWN

430 North Queen St. • 717-359-8946LYKENS VALLEY

4660 Rt. 209 • 717-362-8416MANHEIM

711 Lancaster Rd., Rt. 72717-664-4944

MECHANICSBURGWesley Dr. Exit, Rt. 15

717-761-7525KMart Plaza, 5600 Carlisle Pike

717-766-96756250 Carlisle Pike in Wal-Mart

717-591-9864MERCERSBURG

11924 Buchanan Trial West717-328-0111

MIDDLETOWN2270 W. Harrisburg Pike • 717-944-9535

MIFFLINTOWNRt. 322 and Rt. 35, Mifflintown Exit

717-436-9779MYERSTOWN

295 West Lincoln Avenue (Rt. 422)717-866-2278

NEW CUMBERLAND101 Limekiln Rd. • 717-774-1027

NEW HOLLAND828 W. Main St. • 717-354-9300

NEW OXFORD6040 York Rd., Rts. 30 and 94

717-624-4266

NEWPORTRt. 322 and Rt. 34, Newport Exit

717-567-9344PALMYRA

901 E. Main St. • 717-838-6815PINE GROVE

l-81 , Exit 31 • 717-345-6400RED LION

897 West Broadway • 717-246-1802655 Lombard St., Cape Horn Plaza

717-246-7801SCOTLAND

3347 Black Gap Rd. • 717-263-7507SHIPPENSBURG

333 East King St. • 717-532-7945SHREWSBURY

Exit 1 off I-83 • 717-235-4663SILVER SPRING

Rt. 114 and Shadow Oak Dr.Mechanicsburg, PA • 717-697-3460

SPRINGETTSBURYHallam Exit off Rt. 30, Rt. 462

717-757-9655WAYNESBORO

302 East Main St. • 717-762-9201YOCUMTOWN

Exit 14A off I-83 • 717-938-5705YORK

2125 York Crossing Dr & Rt 74717-767-1381

Exit 4, I-83, 133 Leader Heights Road717-747-9191

York Galleria Mall • 717-757-302660 Arsenal Rd. • 717-699-4600Exit 6W off I-83 • 717-845-93603141 Carlisle Road, Dover

717-767-2594144-158 S. George St. • 717-846-1021

Rts. 30 & 74 in Wal-Mart717-764-8923

380 Memory Lane • 717-757-2912


The true value of a Prevost coach goes far beyond the purchase price. Prevost coaches enrich your reputation by dependably

transporting your passengers in comfort, style and safety. They move your business forward by ensuring the best possible fuel

effi ciency and lowest operating cost. Our high-deck H-Series Coach offers state-of-the-art amenities that elevate every passenger’s

experience. And our longer-wheelbase X3-45 Coach combines a luxurious ride with a wider entry and 80"-high interior passenger

space. All Prevost motorcoaches are built to deliver exceptional performance, durability and value. Which makes Prevost the safest

investment in a complex industry that’s always on the move.

The u l t imate c lass.

Please contact your Prevost Regional Sales Manager for more information.

USA 1-877-773-8678 CANADA 418-883-3391 www.prevostcar.com

PRE017-11_ProductAd-Gold-121511_BusLine.indd 1 12/21/11 12:16 PM



0113 busline magazine

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new dimension

new tourism experience

new tourism model

don rankin

double deck technology

service support

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unrivalled fuel economy