00 sixsigma awareness program for all final

Upload: kalyannag02

Post on 03-Jun-2018

224 views

Category:

Documents


1 download

TRANSCRIPT

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    1/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 1

    Train

    ingModule:S

    ixSigmaAwareness

    General

    AwarenessProgram on Six

    Sigma (6)

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    2/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 2

    Train

    ingModule:S

    ixSigmaAwareness

    Some Rules

    No discussion on shoulders during presentations.

    Ask Lot of Questions, you have to perform on inputsbeing given

    Switch Off Mobiles (or put silent mode). One break inevery 60 minutes - attend your calls during breaksonly.

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    3/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 3

    Train

    ingModule:S

    ixSigmaAwareness

    Schedule (4 Hrs)

    Introduction to 6

    6 and Conceptual Understanding of DMAIC LEAN and Conceptual Understanding of SCORE

    Roles and Responsibilities in Six Sigma

    Top Management Direction

    Sharing of Goals & Themes

    Project Related Goals

    Synergy with Other Organizational Initiatives

    Future Plan

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    4/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 4

    Train

    ingModule:S

    ixSigmaAwareness

    Introduction to 6Process Maturity Stages and 6

    Focus on Basic OperabilityLevel 1

    Focus on Expected PerformanceLevel 2

    SharingPerformance AppropriatelyLevel 3

    Focus on ReliabilityLevel 4

    Continuous ImprovementLevel 5 6

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    5/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 5

    Train

    ingModule:S

    ixSigmaAwareness

    Where did it come from?

    1987: Motorola Chief Executive declares 6 by 1992 (5 yeargoal)

    1988: Original 6 consortium is formed.1990: IBM tried 6 and failed. (because it lacked infra-structure)

    1995: Jack Welch of GE adopted 6 and popularized it.

    1996/97: 6 implementation begins in mass as companiesobserve the success of GE. (Whirlpool, GenCorp, Polaroid, Sony,Nokia, John Deere)

    1997/98: Number of companies adopting Six Sigma growsrapidly.

    1999: Starting to see exponential growth. ASQ started

    offering course on 6.

    Introduction to 6

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    6/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 6

    Train

    ingModule:S

    ixSigmaAwareness

    In India, .. the Presence of 6?

    http://www.godfreyphillips.com/default.asphttp://www.wipro.com/index.aspxhttp://www.jubilantcorp.com/http://www.icicibank.com/http://www.airtelworld.com/
  • 8/12/2019 00 SixSigma Awareness Program for All Final

    7/68Corporate Quality: General Awareness OnSix Sigma (6) Slide 7

    Train

    ingModule:S

    ixSigmaAwareness

    Six Sigma

    (DMAIC & DFSS)Concept

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    8/68Corporate Quality: General Awareness OnSix Sigma (6) Slide 8

    Train

    ingModule:S

    ixSigmaAwareness

    What is 6?Normal curve

    68.3%

    95.5%

    2 23 3

    99.73%

    UCLLCL3 3

    USLLSLThis is 3

    Process

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    9/68Corporate Quality: General Awareness OnSix Sigma (6) Slide 9

    Train

    ingModule:S

    ixSigmaAwareness

    What is 6?

    USLLSL CL

    Why is it called Six Sigma?

    - Specification Limits are 6 Sigma Away from Mean

    If all readings are falling between these control lines, and

    specification lines are 6away means this process is 6.

    6 6

    3 3

    UCLLCL This is 6Process

    UCLLCL 3 3

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    10/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 10

    Train

    ingModule:S

    ixSigmaAwareness

    Six SigmaAn aggressive GOAL.

    What is 6?

    In terms of Defects that you can produce

    Sigma Level DPMO In % Terms

    2 308537 95.46%

    3 66807 99.73%

    4 6210 99.9937%5 233 99.999943%

    6 3.4 99.9999998%

    Six Sigma is a statistical unit of measure that reflects processcapability. The Sigma scale of measure is perfectly correlated to

    such characteristics as defects per unit, parts per million

    defective, and a probability of failure / error.

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    11/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 11

    Train

    ingModule:S

    ixSigmaAwareness

    Isnt 99% Good Enough?

    It is Universal Scale of measure of Goodness,

    99.99966% Good (6 Sigma)99% Good (3.8 Sigma)

    20,000 lost articles of mailper hour

    Unsafe drinking water foralmost 15 minutes each

    day

    5,000 incorrect surgicaloperations per week

    Two short or longlandings at most majorairports each day

    200,000 wrong drugrescri tions each ear

    Seven articles lost perhour

    One unsafe minuteevery seven months

    1.7 incorrectoperations per week

    One short or longlanding every five

    years

    68 wrongprescriptions per year

    What is 6?

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    12/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 12

    Train

    ingModule:S

    ixSigmaAwareness

    What is 6?

    1000000

    100000

    10000

    1000

    100

    10

    1

    1 65432 7

    Airline Safety Rate

    Pay Roll Processing

    Baggage Handling

    Prescription Writing

    Restaurant BillTax Advice

    DPMO

    Process Performance

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    13/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 13

    Train

    ingModule:S

    ixSigmaAwareness

    What is different in 6?

    Continuous Improvement

    through small QC tools (SIPs)

    Six Sigma

    Breakthrough70%

    5%

    Six Sigma Philosophy getting Better & Faster

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    14/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 14

    Train

    ingModule:S

    ixSigmaAwareness

    Logic and intuition

    7 basic QC tools

    DMAIC

    DFSS

    2

    5

    3

    6 Methodologies

    Ground Fruit

    Low Hanging

    Fruit

    Bulk of Fruit

    Bulk and Sweet

    Fruit

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    15/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 15

    Train

    ingModule:S

    ixSigmaAwareness

    Y

    Dependent variable

    Output of the process

    Effect

    Symptom

    It is monitored

    X1,X2,..,Xn

    Independent variable

    Input to the process

    Cause

    Problem

    It is controlled

    Y = f(X)

    To get results should we focus on Y or X?

    The Focus of 6

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    16/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 16

    Train

    ingModule:S

    ixSigmaAwareness

    Powerful MAIC Process

    Control

    (Key leverage variables)

    Improve

    (Critical Input Variables)

    Analyze

    (Key Input Variables)

    Measure (All Input Variables)

    Implement systems to ensure improvements are maintained

    SPC

    Poka-Yoke

    Audits

    Control Plans

    Implement and validate solutions

    DOEs

    Surveys

    Use quantitative tools to further narrow the field

    Anova

    Correction

    Multi-vari studies

    C & E Matrix

    FMEA

    Logistic RegressionSurvey Analysis

    Pour in all possible input variables

    Use soft tools to narrow the possibilities

    Process Mapping

    Mind Mapping

    Ishikawa Diagram

    Survey Design

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    17/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 17

    Train

    ingModule:S

    ixSigmaAwareness

    6 Methodology - DMAIC

    Define Measure Analyze Improve Control

    What is

    important?

    How are we

    doing?

    What is wrong?

    What needs to be

    done?

    How do we

    guarantee

    performance?

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    18/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 18

    Train

    ingModule:S

    ixSigmaAwareness

    6 Methodology - DMAIC

    Phase Step Focus

    Measure 1. select product or process CTQ characteristics2. Define performance standards for y

    3. Validate measurement system for y

    4. Establish Process Capability of y

    YY

    Y

    Y

    Analyze 5. Define improvement objectives for y

    6. Identify variation sources in y7. Screen potential causes for change

    Y

    X1,x2,x3,xnX1,x2,x3,xn

    Improve 8. Discover variable relationships between vital few xiand y

    9. Establish operating tolerances on vital few xi

    10. Validate measurement system for xi

    Vital few xi

    Vital few xi

    Vital few xi

    Control 11. Determine ability to control vital few xi

    12. Implement process control system on vital few xi

    Vital few xi

    Vital few xi

    85% of all process variation is controlled by 2-5 variables

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    19/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 19

    Train

    ingModule:SixSigmaAwareness

    6 Methodology - DFSS

    It is the act of designing a Product, Process or Service resulting in

    Six Sigma output that satisfies both external customer and internal

    business Critical To Quality (CTQ) requirements.

    Characteristics:

    The Goal is to design Six Sigma Quality (or redesign process or

    product)

    Strong focus on external customers (QFD, CTQ Flow down)

    Great emphasis on predicting Y = f (X)

    Large team (815 people) and many functions involved

    Longer project cycle time

    Often associated with a capital project

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    20/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 20

    Train

    ingModule:SixSigmaAwareness

    6 Methodology - DFSS

    Define Measure Analyze Design Verify

    Opportunities

    & Goals

    Voice of

    Customers

    Product / Service

    / Process options

    Sub-systems,

    inputs,processes

    Design Satisfies

    VOC

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    21/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 21

    Train

    ingModule:SixSigmaAw

    areness

    6 MethodologyDMAIC or DFSS

    Define Measure Analyze

    Design Verify

    Which should I follow?

    Improve Control

    Entitlemen

    tAchieved?

    Yes

    No

    Not to worry, soon after assignment, it

    will become clear which one I do. At this

    point champion needs to decide tomove it forward or put it hold.

    Sometimes it is not always known,

    if I have a Technology or a Control

    Issue.

    f

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    22/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 22

    Train

    ingModule:SixSigmaAw

    areness

    After DMAIC or DFSS

    6 Sigma

    Improve use of currentTechnology.

    Change the Technology

    Technology

    Initial State

    If you come to the conclusion that you

    have mainly a technology problem,

    Do not just give up! Any control

    improvement will be good for the

    process and can make a difference

    while a longer term technology solution

    can be derived.

    C i C SS

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    23/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 23

    Train

    ingModule:SixSigmaAw

    areness

    Comparing DMAIC or DFSS

    Prevent Defects

    All CTQs

    Scope defines duration

    Subject matter expert problem solvers

    No predetermined source for

    solution

    Uses 6 Sigma Tools

    Cross Functional Team

    Eliminate Defects

    A few CTQs

    Duration defined scope

    Generalist Problem Solvers

    Solution assumed to be within

    existing process

    Uses 6 Sigma Tools

    Cross Functional Team

    DMADV DMAIC

    l

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    24/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 24

    Train

    ingModule:SixSigmaAw

    areness

    6 Tools

    Process

    Mapping

    GraphicTools, Pareto,

    Run Chart

    DescriptiveStatistics,

    SPC, T-Test

    MSACapability,

    Cpk, Sigma

    C&E

    Matrix,

    Fishbone

    ANOVA

    DOE-Simple,

    Fractional

    Factorial

    Regression

    Simple Multiple

    Building a 6Processes

    Teams,Project

    Management

    Multi-Vary

    Study

    FMEA,

    Control

    Plan

    Advanced

    specialized

    DOW, EV-OP

    Optimizing

    the Process

    Process

    understanding-

    reduce variation

    Fundamentals-

    Identify Special

    Causes

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    25/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 25

    Train

    ingModule:SixSigmaAw

    areness

    Lean Concept

    A Hi f LEAN

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    26/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 26

    Train

    ingModule:SixSigmaAw

    areness

    A History of LEAN

    Make each as

    unique item

    Customization

    Skilled Workforce

    Parts interchangeable

    Moving production line

    Division of Labor(Worker,

    quality mgmt, engineer)

    Workers as problem

    solver

    Workers empoweredTraining

    Upstream Quality

    Min Inventory

    JIT

    Eliminate waste Responsive to

    change

    High production rateLow cost

    Persistent quality problems

    Inflexible model

    Low production rate

    High cost

    Low cost

    Improving Productivity

    High quality products &

    services

    Lean applied to all

    functions in value

    stream

    Lean is applied to

    Transactional

    Businesses

    Low cost

    Improving Productivity

    High quality products &

    services

    Greater value for stake

    holders

    Craft Production Mass Production Toyota Prod. System Lean Enterprise

    1885 1913 1955 - 1990 1993

    Lean is the elimination of waste and efficient creation of enterprise value.

    Th 5 P i i l f LEAN

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    27/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 27

    Train

    ingModule:SixSigmaAw

    areness

    The 5 Principle of LEAN

    Value:

    Defined from the customers perspective

    Value Stream Mapping: Understand the process flow in detail

    Understand the information flow in detail

    Flow:

    Reduce all forms of WasteWaiting Time

    Non value adding steps

    The objective is continuous flow

    Pull: Provide only when needed

    Strive for perfection: Continuously pursue improvement

    LEAN W t O i A l

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    28/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 28

    Train

    ingModule:SixSigmaAw

    areness

    LEANWaste: Onion Analogy

    More than 90% of work is Non-Value Added / Wasteful!!!!!!!

    Actual Work

    Layers of waste

    WASTE:Anything other than the minimum amount of equipment,material, parts and working time absolutely essential for production

    LEAN P j t Ch t i ti

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    29/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 29

    Train

    ingModule:SixSigmaAw

    areness

    LEAN Project Characteristics

    Solution known or obvious

    Extensive data & statistical analysis not required Reduce obvious waste: Scrap, Inven tory, Wait ing, Motion etc.

    Often involves mistake proofing, Poka-Yoke, and 5S

    Improve product flow / path

    Reduce process lead time / inventory

    Eliminate non-value added steps

    Reduce set up or change over time

    Reduce Push Vs Pull scheduling

    Goal is to achieve Future State Value Stream

    Capital often required

    LEAN P j t SCORE

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    30/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 30

    Train

    ingModule:SixSigmaAw

    areness

    LEAN Project - SCORE

    Select The Process to be worked on

    Clarify The Problem Statement andProject Objective

    Organize The Team Members and train themon method, scope of project

    Run The Event (Identify the Solutionand test run it)

    Evaluate The Result and Standardize theNew Procedure

    LEAN T l

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    31/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 31

    Train

    ingModule:SixSigmaAw

    areness

    LEAN Tools

    5S Visual Management Cellular Layout

    Standardized

    Work

    Batch

    Reduction

    Waste Reduction

    Mistake

    ProofingKAIZEN

    Quick Change

    Over

    PULLFLOW /

    KANBAN

    Total

    Productive

    Maintenance

    Building a LEAN

    Processes

    Value

    Stream

    Mapping Value

    Si il iti LEAN & 6

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    32/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 32

    Train

    ingModule:SixSigmaAw

    areness

    Similarities..LEAN & 6

    Origin is in Manufacturing, but broadening into transactional

    processes.

    Focus is on improving the process to get better results

    Both have methods and tools to support the initiative

    Focus on customer needs to define objectives

    Use data to verify progress

    Requires leadership focus and involvement

    Requires change leadership skills

    K Diff b t LEAN & 6

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    33/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 33

    Train

    ingModule:SixSigmaAw

    areness

    Key Difference between LEAN & 6

    Time

    Everyone in their natural

    work teams

    Empowerment

    Industrial Engineering

    Defects

    Belt experts, with project

    teams

    Top down

    Statistics

    LEAN 6Primary Metric

    Change Agents

    Culture

    Underlying Science

    Lean improves the

    Flow by

    eliminating waste

    6 Sigma improves

    the process byreducing variation

    K Diff b t LEAN & 6

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    34/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 34

    Train

    ingModule:SixSigmaAw

    areness

    Key Difference between LEAN & 6

    A B C D E

    Remove step: The LEAN Approach

    A B C D

    A B DC

    E

    Reduce Variation: The Six Sigma Approach

    E

    A B C E

    C i b t LEAN & 6

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    35/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 35

    Train

    ingModule:SixSigmaAw

    areness

    Comparison between LEAN & 6

    Remove Waste

    5 Basic Principle

    Flow Focused

    Visual Change Now

    Secondary Effects

    Less Waste

    Decrease Cycle Time

    Continuous Quality Improvement

    Reduce Variation

    5 Phase DMAIC

    Problem Focused

    Statistical Analysis

    Secondary Effects

    Less Variation

    Consistent Output

    Continuous Quality Improvement

    LEAN 6

    Selecting and Improvement Methodology

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    36/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 36

    Train

    ingModule:SixSigmaAw

    areness

    Selecting and Improvement Methodology

    Recognize

    a Problem

    Does a

    process

    management

    system exists

    Is the

    solutio

    n

    known

    ?

    Are

    solution

    obvious

    ?

    Is it a

    new

    product

    or

    process?

    Is cycle

    time

    reduction

    the

    objective?

    Is the time

    bottleneck

    defect

    driven?

    Is an

    inventio

    n

    required

    ?

    Process

    Management

    Y

    N

    Y

    N

    Y

    N

    Y

    N

    Y

    N

    YN

    Y N

    Just Do It

    Obvious root cause,

    obvious solution

    Work Out

    Obvious root cause,

    Non data driven solution

    DFSS

    (DMADV)

    R&D LEAN

    DMAIC

    Th GOALS f LEAN d 6

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    37/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 37

    Train

    ingModule:SixSigmaAw

    areness

    The GOALS of LEAN and 6

    Waste Reduction

    Yield

    Improvement

    Customer

    Satisfactio

    n

    $

    The Bottom Line: Higher Net Income

    Hard Savings Soft Savings Potential Savings

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    38/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 38

    Train

    ingModule:SixSigmaAw

    areness

    Roles &

    Responsibilities

    I t d ti f LEAN & 6

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    39/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 39

    TrainingModule:SixSigmaAw

    areness

    Introduction of some LEAN & 6terminologies

    Executive and deployment leader

    Corporate Steering Committee

    Finance Representative

    Champion

    Process Owner

    Master Black Belt

    Black Belt

    Green Belt

    Yellow Belt

    Brown Belt

    Lean Belt

    Lean Team Members

    Executive and Deployment Leader

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    40/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 40

    TrainingModule:SixSigmaAw

    areness

    Executive and Deployment Leader

    Role: Own the vision, direction, integration and results.

    Lead the cultural change

    Responsibilities: Determine the scope of 6 / Lean deployment

    Identify financial, project and training related goals

    Identify strategic priorities to which champions will assignprojects

    Drive use of 6/ Lean as standard problem solvingmethodology

    Training: 1 to 2 days targeted at 6s / Leans potential

    Pitfalls: Without visible executive support, the performance excellence

    program struggles

    Must push to ensuring full-time Black Belts / Lean Belts.

    Corporate Steering Committee

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    41/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 41

    TrainingModule:SixSigmaAw

    areness

    Corporate Steering Committee

    Who are they?: Multidisciplinary team of 10 or so business leaders from

    key supporting functions of the company including

    Finance

    HR

    Information Technology

    Communications

    Responsibilities: Take the executive vision and make it a reality

    Create supporting infrastructure which enables the long termsuccess of the program

    Key deliverables: The performance excellence handbook (Focusarea Lean / 6 etc.)

    Training: 1 to 2 day of 6/ Lean training 3-4 days of infrastructure development workshops

    Finance Representative

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    42/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 42

    TrainingModule:SixSigmaAw

    areness

    Finance Representative

    Role: Ensure standard guidelines for project valuation are

    adhered to

    Serve as a key project team consult

    Serve as independent check on project results

    Define how the finance community will support 6/ Lean

    Responsibilities: Track savings after project close

    Assists champions with original forecast for potential projects

    Meet with project leads (BBs / GBs / LBs) throughout project lifeto validate savings

    Training: 1 to 2 day of 6/ Lean and valuation training 1-2 key finance leaders also work as part of the core team

    to develop finance valuation guidelines

    Pitfalls: If finance is not actively engaged in 6/ Lean, executive support

    may diminish..why is that?

    Champions

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    43/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 43

    TrainingModule:SixSigmaAw

    areness

    Champions

    Who are they: Typically a business leader leading a division or geographic region

    Companies can identify Hands on and Executive champions

    Roles: Own the financial results of projects

    Training: 2-5 days focused on high level understanding of 6/ Lean.

    Pitfalls: If champions are not actively driving project results and future

    project identification, 6/ Lean will struggle.

    Responsibilities: Maintains linkage between business strategy and projects

    Recognizes and define projects Select BBs / LBs and assign projects to each

    Removes roadblocks to project success

    Review project activity often with BBs / LBs

    Report project activity to executive team

    Process Owners

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    44/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 44

    TrainingModule:SixSigmaAw

    areness

    Process Owners

    Roles: Owner of the solution delivered by 6/ Lean team

    Training: 2-5 days focused on understanding of 6/ Lean and role he / she will

    play in its deployment

    Eventually trained as GBs / LBs

    Pitfalls: If process owner is not engaged throughout DMAIC / DMADV he / she

    will not accept the solution when its time to close the project.

    Responsibilities: Implementation of the team solution

    Assist with culture change at local level

    Assist champion with potential project identification

    Co-leads realization phase with Finance Representative

    Provide resources to serve as team members on projects

    Master Black Belts

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    45/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 45

    TrainingModule:

    SixSigmaAw

    areness

    Master Black Belts

    Roles: Vary company to company

    Should be able to make champions life easier in mature deployment

    Training: Certified BBs and additional course and requirements

    Trained on more advanced 6 tools

    Responsibilities: Instructor & mentor of BBs / GBs / LBs

    Training material developer

    Deployment assistant to core team and champions Keeper of project backlog list

    Driver of project closure process

    Leader of larger scoped projects

    Black Belts

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    46/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 46

    TrainingModule:

    SixSigmaAw

    areness

    Black Belts

    Roles: Practitioner of DMAIC / DMADV methodology

    Training: 4-5 weeks of DMAIC / DMADV training

    Personal and professional development for later leadership roles

    Pitfalls: The likely success of 6 projects dramatically decreases without

    implementation of full time BBs.

    If BBs are not selected from amongst the best within an organization,it sends the wrong message

    Responsibilities: Ideally full time facilitator / leader of 6 project team Team should discover and recommend project solution

    Execute 4-6 project / year

    Green Belts

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    47/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 47

    TrainingModule:

    SixSigmaAw

    areness

    Green Belts

    Roles: Carry the language of 6 deeper into the organization

    Accelerate number of employees positively affected by 6

    Training: Typically 5-15 days of abridged version of DMAIC / DMADV

    Pitfalls: If GBs are not properly supported, their effectiveness diminishes

    dramatically.

    Responsibilities: Become local advocate

    Part time implementers of smaller scope of projects with directimpact to daily non- 6 duties

    Assist BB with team activities and tool application to project area

    Yellow Belts

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    48/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 48

    TrainingModule:

    SixSigmaAw

    areness

    Yellow Belts

    Roles: Extend the 6 language into the trenches

    Training: Trained by BBs and GBs during team meetings

    36-40 hours of formal class room training in the basics

    Pitfalls: Team that are too small or too large may prevent project success.

    Recognition of team member contribution is critical throughout thelife of project

    BB / GB must seek out and get buy-in from team members

    Responsibilities: Assists BBs / GBs with data collection and tool application

    Provide invaluable process expertise to 6 team Assist process owner with the long term implementation of solution

    Performance Excellence Organization

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    49/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 49

    TrainingModule:

    SixSigmaAw

    areness

    Performance Excellence Organization

    Neeraj RS Kanwar

    Performance Excellence Executive

    Sunam Sarkar

    Marketing &

    Strategy

    Satish Sharma

    India Operations

    PK Mohammed

    Research &

    Technology

    Tapan Mitra

    Human Resource

    Prakash Bisht

    Benfits Custodian

    Satish AgarwalExecutive Champion

    Limda & Pune

    N SreekumarExecutive ChampionKerala Factories

    Corporate Steering Committee

    Rajesh Dahiya

    ChampionSales

    Dheeraj Sinha

    PE Deployment Leader

    Sanjeev Sadavarti

    SS Deployment Leader

    TR GopalakrishnanChampionTBR Technology

    MK JainChampionRadial

    Technology

    Cyriac MattamChampionBias Technology

    Dr Arup K ChandraChampionCompound

    Research

    PA Thomas

    ChampionLimda Bias

    G Rangarajan

    ChampionLimda Radial

    S Gopakumar

    ChampionPerambra

    James Joseph

    ChampionKalamassery

    Avik

    Chattopadhyay

    ChampionMktg

    Anil ChopraChampionComm

    Cherian George

    ChampionTech Serv

    Rajesh Kumar

    ChampionInt. Sales

    Biju Sebastian

    ChampionHR

    UK Kaushal

    ChampionPune

    KR Pillai

    ChampionEngineering

    Kaushik Roy

    ChampionProcurement

    Project Review Committee

    (Manufacturing)

    A Bhaskar

    ChampionProjects

    Project Review Committee

    (Non - Manufacturing)

    S Sankaran

    ChampionSystems

    Roy Thomas

    ChampionTBRRNK KrishnanChampionDesign

    Development

    Yash Powar

    ChampionHR Projects

    AS Girish

    ChampionHR Projects

    CK Kumar

    ChampionProjects

    Typical Interaction During Phases

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    50/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 50

    TrainingModule:

    SixSigmaAw

    areness

    Typical Interaction During Phases

    Recognize Define Measure Analyze Improve Control Realization

    Executives

    Finance

    Representatives

    Champions

    Process Owners

    Black Belts

    Green Belts

    Lean Belts

    Team Members

    Process Owners

    Finance Rep.

    Champions

    Typical Time Commitments During Project Phases

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    51/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 51

    TrainingModule:

    SixSigmaAw

    areness

    Typical Time Commitments During Project Phases

    Month0 Month1 Month2 Month3 Month4 Month5 Month6

    LEAD

    SUPPORT

    REVIEW

    Champion

    Process Owner

    Finance Rep

    Executives & Leaders

    GBs / BBs / LBs

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    52/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 52

    TrainingModule:

    SixSigmaAw

    areness

    Lean

    Practitioners

    Lean Belts

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    53/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 53

    TrainingModule:

    SixSigmaAw

    areness

    Lean Belts

    Roles: Practitioner of LEAN Methodology

    Training: 4 Days of LEAN training

    Personal and professional development for later leadership roles

    Pitfalls: The likely success of LEAN projects dramatically decreases without

    the implementation of full time belts.

    If LEAN practitioners are not selected from amongst the best withinan organization, it sends the wrong message

    Responsibilities: Ideally full time facilitator / leader of lean project team

    Team should discover and recommend project solution

    Execute 4 to 6 projects / year

    Lean Team Members

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    54/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 54

    TrainingModule:

    SixSigmaAw

    areness

    Lean Team Members

    Roles: Extend the reach of the LEAN language into the trenches

    Training: Trained by LEAN belts during team meetings

    4 Days formal classroom training in the basics

    Pitfalls: Team that are too small or too large may prevent project success

    Recognition of team members contribution is critical throughout theproject life cycle

    LEAN belts must seek out and get buy in from team members

    Responsibilities: Assist LEAN belts with data collection and tool application

    Provide invaluable process expertise to LEAN team

    Assist process owner with long term implementation of solution

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    55/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 55

    TrainingModule:

    SixSigmaAw

    areness

    Top

    ManagementDirections

    Scope of Deployment

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    56/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 56

    TrainingModule:

    SixSigmaAw

    areness

    Scope of Deployment

    Enterprise wide across Indian Operations

    The deployment would cover all business functions,

    business operations and manufacturing locations

    It will include all areas, which impact PCC

    It will start limited with identified projects and then

    move across the organization

    Six Sigma Awareness to be given to all in Plantsand Field

    For LEAN & 6

    Business Goals through 6 LEAN

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    57/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 57

    TrainingModule:

    SixSigmaAw

    areness

    Business Goals through 6 LEAN

    TOP LINE: To be number one in Indian Operations with overallrevenue of 2010 million by Year 2010.

    PEOPLE: To be in list of top 10 most desired employers in India byYear 2010.

    CUSTOMERS: To be most desired Tyre Brand in India by 2010.

    Financial To generate additional 3% margin through 6 efforts in next 3years in Indian Operations

    Year 0:

    2007-08

    0.5%

    Year 1:

    2008-09

    1.5%

    Year 2:

    2009-10

    2.0%

    Year 3:

    20010-11

    3.0%

    Strategic Priorities and Themes

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    58/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 58

    TrainingModule:

    SixSigmaAw

    areness

    Strategic Priorities and Themes

    To generate additional 3%

    margin in next 3 years

    Themes:

    Bringing down cost of Mfg (product Reengineering/ RM Cost, Conversion etc)

    People Productivity

    Throughput time and Value addition RM to FG (inventory Management , Cycle time

    reduction)

    Optimization of Product Streams across all production facilities.

    Benchmarked supply chain processes providing competitive advantage

    Self reliance in Technology (Machine Building at Apollo)

    Bias to Radial Migration Strategy and Management

    Enhancing product quality

    Response Time/ Time to Market

    Price Premium Projects

    Strategic Priorities and Themes

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    59/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 59

    TrainingModule:

    SixSigmaAw

    areness

    Strategic Priorities and Themes

    2010 by 2010

    Themes:

    New market segments like specialty tyres, UHP radials etc

    Presence in Tyres + segments

    Revenue growth to achieve PIM by 2009-2010Self reliance in Technology (Machine Building at Apollo)

    Global Presence

    Response Time/ Time to Market

    Product Strategy

    Sales Effectiveness of the below the line programs

    Strategic Priorities and Themes

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    60/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 60

    TrainingModule:

    SixSigmaAw

    areness

    g

    To be in list of top 10 most

    desired employers in India

    Themes:

    Employee development

    Employee Satisfaction

    Attrition

    Strategic Priorities and Themes

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    61/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 61

    TrainingModule:

    SixSigmaAw

    areness

    g

    To be most desired Tyre

    Brand in India

    Themes:

    Customer Satisfaction / Retention (Competitive Advantage)/ OEM Preference

    Brand building/ Brand Positioning

    Global Presence

    Enhancing product quality

    Response Time/ Time to Market

    Project related Goal - 6 LEAN

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    62/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 62

    TrainingModule:

    SixSigmaAw

    areness

    j

    Project Type MinimumSavings

    No. of Projects / Belt /Yr

    Certification

    Black Belt Rs. 10 Million /project

    Year 1: 3 proj. / Yr;Year 2: 4 proj. / YrYear 3:to be reviewed

    Completion of 3 BBProjectsMentoring of 2 GB projects

    Post One year

    Green Belt Rs 5 Million /project

    2 projects per year Completion of 2 GBProjectsPost One year

    Lean Belt Rs. 2.5 Million /project

    5 projects per year Completion of 5 LeanProjectsPost One year

    Performance Excellence Methodologies

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    63/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 63

    TrainingModule:

    SixSigmaAw

    areness

    gIntegration

    PIM

    Everest

    Sanjeevani

    Cost Reduction

    Productivity Improvement

    Energy Conservation

    PIM Projects

    PCC Budget Projects

    Quality Journey

    CFT Activities

    TS - 16949

    1.All Projects should be

    brought under one

    umbrella

    2.Clear guidelines should beestablished for various

    types of projects (forselection, execution and review)

    3.The guideline to be

    established can be basedon goal of projects,

    methodology used and

    employees involved.

    Synergy with other Organizational Initiative

    Performance Excellence Methodologies

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    64/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 64

    TrainingModule:

    SixSigmaAw

    areness

    gIntegration

    Critical decisions taken for unifying all projects under PIM

    Single window unifying all types of projects and that is under PIM.

    PIM projects will be revisited and guidelines for classifying

    projects will be made.

    All Projects will be validated by Corporate Steering Committee andregistered by PIM Coordinator (Mr. Dheeraj Sinha)

    Current Projects in PIM to be reviewed for classification which

    methodology to followBy the steering committee.

    All New Projects will be recommended / proposed by Championsand Corporate Steering Committee will approve it for Year 2007

    08. (For subsequent years, guidelines will be drawn and location committees willbe set up for taking up projects)

    Plan for 6 & Lean (Year 2007-08):

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    65/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 65

    Trai

    ningModule:

    SixSigmaAw

    areness

    Business

    Diagnosis

    Corporate Office

    Some Field Offices

    All 4 Plants

    Top Management

    Orientation

    JMD & Direct Reports

    Key Functionaries

    Improvement

    Opportunity

    Focus Areas

    Six Sigma

    Strategy for

    ATL

    10 Days 02 Days

    Completed

    in Jan-07

    Completed on

    31 Jan & 1 Feb, 2007

    ( )

    Plan for 6 & Lean (Year 2007-08):

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    66/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 66

    Trai

    ningModule:

    SixSigmaAw

    areness

    Initialization

    based on

    Strategy

    Financial Benefit

    Calculation Policy

    HR Policies (Selection,

    Job description &

    retention of Belts)

    IT Framework

    Communication Strategy

    Champions

    Orientation

    Key Process owners

    based on diagnosis

    and ATLs Six Sigma

    Strategy

    Six SigmaPolicy

    Framework

    Six Sigma

    Strategy

    for ATL

    Six SigmaProjects

    identified

    with

    projected

    Savings

    03 Days03 Days

    21, 22 & 23 Feb, 2007 8 & 9 Mar, 2007

    ( )

    Plan for 6 & Lean (Year 2007-08):

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    67/68

    Corporate Quality: General Awareness OnSix Sigma (6) Slide 67

    Trai

    ningModule:

    SixSigmaAw

    areness

    Six Sigma

    Trainings Green BeltTraining

    Six SigmaProjects

    identified

    with

    projected

    Savings

    10 Days

    Black Belt

    Training

    24 Days

    Yellow Belt

    Training

    5 Days x 3 Batches

    Six Sigma e-

    Awareness

    4 hours x Allemployees

    7075 High

    Impact Projects

    (> 10 million)completed

    150 200

    Medium Impact

    Projects (> 5

    Million)

    completed

    Effective

    Support to Six

    Sigma Projects

    as Team

    Members

    Effective

    Support to Six

    Sigma as

    Champions /

    Data providers

    SixSigm

    aReviewand

    ProjectMentoring

    Trainings to

    Start from

    April, 2007

    ( )

  • 8/12/2019 00 SixSigma Awareness Program for All Final

    68/68

    Trai

    ningModule:

    SixSigmaAw

    areness

    Thank You