Dr. Babeet Gupta/ Nitin Kumar UpadhyeCollege of Business University of Modern Sciences, Dubai

Introduction to Quality Management

(MNGT 420)

Quality Management MNGT 420

College: College of Business Program: B. Sc. BusinessCourse code & number: MNGT 420 Course title: Orality ManagementCredits: 3 Semester: Spring 2015-2016

Instructor information:

Name: Dr. Babeet Gupta

Email: b.gupta@ums.ae

COURSE DESCRIPTIONThis course is an introduction to principles, philosophy, tools and application of quality management. The course discusses the theories, methods and practices that will effectively and efficiently helps the organization to be more productive and dynamic. The concept of quality management from the perspective of customers and product/service organization thru improvement, performance excellence and productivity are among the highlights.

Course AimsThe main aims of the course are:Define the concepts, practices and importance, characteristics and theories of quality management. Identify different process, analysis and improvements related to quality management. Prepare quality management activities that will enhance improvement and productivity. Explain the importance of various tools and methods used in quality management. Examine the contribution of quality management to the organization and industry.Demonstrate creativity and innovative in providing solution and result. Competence Autonomy & Responsibility Design a quality management programs and improvement system Compare companies quality management policies and procedures. Critically assess various tools that will enhance quality management and improvement. Role in Context Integrate quality management and good practice in the workplace.

Course OutcomeUpon successful completion of this course, the student will be able to:Identify the major concepts and theories related to quality management and quality assuranceOutline the implementation of quality management and differentiate between quality assurance and quality improvement Perform with high standards quality techniques in the measurement of quality management and distinguish between the strengths and limitations of a range of a approaches to quality managementImplement strategic quality management and total quality management for organization change and transformation

1 - 6

Tentative Schedule (Chapter wise)Week

Date Chapter / Exam Course Work

Remark

01 5th / 6th Feb 2016 Introductions, course expectations, review of syllabus

02 12th / 13th Feb 2016

Chapter 1- Introduction to Quality Management Assignment 1 Chap 1-5

03 19th / 20th Feb 2016

Chapter 2 – Quality Management Principles / Theory

04 26th / 27th Feb 2016

Chapter 3a -Global Supply Chain Quality and International Quality Standards

05 4th / 5th Mar 2016 Chapter 3b- Global Supply Chain Quality and International Quality Standards

Quiz 1 Chap 1-2

06 11h / 12th Mar 2016

Chapter 4- The Voice of the Customer

07 18th / 19th Mar 2016

Chapter 5-Quality and Innovation in Product and Process Design

08 25th / 26th Mar 2016

Midterm Exam Chapter 3-5

09 15th / 16th Apr 2016 Chapter 5- 5-Quality and Innovation in Product and Process Design

Assignment 2 Chapter 6-9

10 22th / 23th Apr 2016 Chapter 6 - Designing Quality Services

11 29th / 30th Apr 2016 Chapter 7- Managing Supplier Quality in the Supply Chain

Quiz 2 Chapter 6-7

12 6th / 7th May 2016 Chapter 8- The Tools of Quality

13 13th /14th May 2016

Chapter 9- Six-Sigma Management and Lean Tools

14 20th /21th May 2016

Case Study Discussion

15 27th /28th May 2016

Revision

Spring Recess ( 27th March’16 to 9th April’16)

Final Exam (29th May’16 to 11rd June’16) Complete Syllabus

Thanks