D & S Care HomesTy Nedd,4 Pearson Way, Neath, Neath Port Talbot, SA11 2EJ.www.dscarehomes.co.uk admin@dscarehomes.co.uk Tel No: 01639 687 121Mobile No: 07479 377 770

Statement of Purpose

‘helping young people help themselves’

D & S Care Homes LimitedRegistered in England & Wales - Company Number 09272412

Registered Address: 22 St Catherines Road, Baglan, Port Talbot. SA12 8AS

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TY Nedd

Young People’s Home

Statement of Purpose February 2018

Responsible Individual: Suzanne Slee

(With overall responsibility for ensuring the quality and appropriate management of the Home)

Manager: Tracy Ferguson

(With overall responsibility for managing the service on a day to day basis)

Contents

Section 1: About Us page 3

Section 2: Description of the Location of our Service page 4a) Our Accommodationb) Area Where Our Service is Provided

Section 3: About the Service We Provide page 5a) Range of Needs We Can Supportb) Age Rangec) Number of People We Can Accommodate

Section 4: How We Provide Our Service page 7a) Arrangements for Admittanceb) Standard of Care and Supportc) Language and Communication Needs

Section 5: Staffing Arrangements page 14a) Numbers of Staff and Qualificationsb) Staff Levelsc) Specialist Staffd) Deployment of Staffe) Arrangements for Delegated Tasksf) Supervision Arrangementsg) Staff Training

Section 6: Facilities and Services page 20

Section 7: Governance and Quality Monitoring Arrangements page 21

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Section 1: About Us

Service Provider D & S Care Homes Ltd

Legal Entity Limited CompanyNo: 9272412

Responsible Individual Suzanne Slee

Manager of Service Tracy Ferguson

Name of Service Ty Nedd

Address of Service 4 Pearson Way

NeathNeath Port TalbotSA11 2EJ

Registered Office 22 St Catherine’s RoadBaglanPort TalbotSA12 8AS

This Statement of Purpose has been written to provide information to anyone who may have an interested in our service. It gives details on how we work and how we make proper provision for the well-being of the children and young people in our care.

We are committed to ensuring that this document is up to date and current at all times and review it annually as a minimum.

D&S Care Homes has two residential homes and there is a unique Statement of Purpose for each.

Our Statement of Purpose has been written in compliance with The Regulated Services (Registration) (Wales) Regulations 2017 and in particular with regulations 3,4,6,7 and 8.

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Section 2: Description of the Location of our Service

a) Accommodation Based Services(a description of where our service is located the community facilities and services available to support the range of needs of our young people as described in Section 3)

Ty Nedd is a young person’s residential home situated within the suburbs of Neath, South Wales, just 1.5 miles from the centre of Neath and between the coastal towns of Port Talbot and the city of Swansea. The home is in a pretty residential street with open green areas and stunning views. The local bus service stops close by and the main train and bus stations are both located in the centre of Neath where there are lots of shops and services including a leisure centre, swimming pool, park and police station.

There are 8 secondary schools as well as Colleges, Further Education and Training Centres in the borough of Neath Port Talbot some of which are: --Cwmtawe Community School-Cymer Afan Comprehensive-Dwr y Felin Comprehensive-Dyffryn School-Llangatwg Community School-St Josheph’s RC School & 6th Form Centre-Ysgol Blaen Baglan Comprehensive-Ysgol Gyfun Ystalyfera (Welsh)-Neath College-Afan College-Work Based Training Agency-Skills & Training Unit-People Plus

There are a range of activities and facilities including sports centres, library, swimming, bowling, horse riding, cycling, cinemas and theatres. Also worth noting is that some wider ranging activities including sailing, water skiing, surfing, walking, cycling, and golf are also accessible within these towns. A full range of religions and cultures can be accessed through the communities within these towns also. If these local facilities do not meet the young person’s needs we are able to negotiate the transportation to education facilities of their choice outside the borough of Neath Port Talbot.

We have access to all health services locally including: - -GP Practices-Dentists-Hospitals-CAMHS (Child and Adolescence Mental Health Services)-WCADA (Welsh Centre for Action on Dependency and Addiction)

The home has four large well equipped individual bedrooms, each with areas for study that can be decorated by the young person. Two of the bedrooms have an en-suite and there is an independent large bathroom with bath and a shower. Downstairs there is a separate toilet and a large lounge and a separate games room. There is a large kitchen which is well equipped for cooking and has a designated dining area as well as a utility room with washing facilities.

b) Area Where our Service is Provided

Our home is located in Neath within the Western Bay Regional Partnership Board however, we are able to accommodate young people from all the Regional Partnership Boards.

Section 3: About the Service We Provide

a) The Range of Needs We Can Support(Details of the care and support that our service offers, and to whom, including the range of health or care needs our service will provide support for, including any specialist services/care provision)

Many of the children and young people in our care have complex needs and have experienced trauma and loss. They often enter our home at a time of crisis and our staff work with them to build positive relationships and support them using specific techniques. We are able to provide

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full time care for young people with: --Attachment disorders-Self harm- Post Traumatic Stress Disorder (PTSD)-Attention Deficit Hyperactivity Disorder (ADHD) -Mental health- Child Sexual Exploitation (CSE)-Autistic Spectrum (mild)-Emotional Behavioural Disorders (EBD) -Challenging behaviours-Special Education Needs (SEN)

After discussion and agreement with the young person additional specialist services such as therapeutic counselling and drug and alcohol counselling are sourced from nearby statutory agencies and/or voluntary agencies as and when needed or, are commissioned on a spot purchase basis.

Young people are encouraged to give their views in the way that they are looked after and this is managed in a creative way that the young people feel comfortable with and we believe that the young people benefit when they are involved in their care, feel listened to and feel respected.

Young people are consulted whenever possible in discussions and decisions that need to be made and are also encouraged to attend weekly Key Working sessions with their own Key Worker on a one to one basis. House meetings are also held involving staff and young people.

The young people are also given opportunities to speak to the RI and Manager for their views on the running of the home. This is a positive way to involve the young people and encourage them to actively take part in the running of their home.

We respect and value diversity and religious beliefs and the requirements of individuals will be met whenever possible. This will be discussed at the time of placement and plans will be put in place for meeting specific needs which will be agreed with the young person and placing authority.

If the young person wishes to peruse a particular cultural or religious belief it is important they feel able to do so. The staff team will always actively support the young person and will accommodate all requests to support this whether it is a particular food, studying information, clothing or a place of worship.

Young people are encouraged to take part in activities which reflect their diversity of race, culture, religion, language and abilities. Birthdays, culture and religious festivals are celebrated as appropriate.

We aim to provide a fun, safe and stimulating environment which encourages young people to build healthy relationships and to: -

stay safe be healthy (physically, mentally, emotionally and sexually) build self esteem and confidence build independence develop skills and knowledge including personal, academic, social and emotional

At D & S Care Homes we do not believe that any one model or tool holds the answer to supporting young people reaching their potential. We have found through experience that a holistic approach through child centered practice works in a way to empower young people to be in control of their lives. Much of the focus of our work lies within task focused approaches to

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behavioural management, setting small achievable targets identified by the young person leading towards a bigger objective. All children and young people in our care are involved in planning and decision making based on what is important from their own perspective. We focus on the core values of being non-judgmental, providing care and empathy, accepting each child as a unique individual. We recognise that in order to offer an outstanding service, the needs of the individual must lie at the heart of everything we do. This approach encourages young people to flourish and grow in confidence as they begin to recognise their own potential and self-worth.

We aim to integrate children and young people into the community and, without prejudice or stigma address the behaviours and attitudes that have made life difficult for them in the past. Whilst we may not accept certain behaviours our acceptance of the young person will remain unconditional.

b) Age Range of the People Using our Service

Ty Nedd can provide full time care and accommodate young people between the ages of 12 and 17. However, young people who have a statement of educational needs can remain up to the age of 19.

c) Accommodation Based Services (number of young people we can accommodate)

We are registered for up to 4 young people and can accommodate both males and females.

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Section 4: How We Provide Our Service

a) Arrangements for Admitting, Assessing, Planning and Reviewing People’s Care(arrangements for managing planned, urgent and respite admissions and for initial and ongoing assessment of care and support need. How the personal plan will be developed and reviewed in consultation with the person receiving care and support and or their representative)

Ty Nedd believes that young people are more likely to form positive attachments to our home, and staff, when there has been a planned and meaningful transition period and thorough assessment process. It is for this reason that we do not normally accept emergency referrals, only the same day or next day. However, we would be happy to consider emergency referrals on a case by case basis.

Prior to accepting a young person a comprehensive impact assessment will be carried out which involves analysing the referral information that we have received from the local authority. Referral information includes: -

Statement of Special Educational Needs Educational Psychologist Report Speech and Language Report Medical reports and assessments including signed medical consent Social service reports Therapist report i.e. CAMHS, psychoanalyst, play therapist etc. End of Key stage assessments Behavioural records Information from previous schools and placements Details of any strengths, interests and areas identified for development Pathway Plan for young people aged 16 years and over

This information helps us to identify the needs of the young person and how we are able to meet those needs. We will also look at how the young person’s needs may impact on the other young people currently living at the home.

Before agreeing to a placement at Ty Nedd the young person’s Social Worker will also undertake checks to confirm our suitability.

Pre-admissionOnce both parties are in agreement that Ty Nedd is a suitable home then a transition plan is drafted which is completed to help the young person integrate into the home at pace that suits him or her. This will involve: --a pre-admission assessment which takes into accounts the young person’s health and educational needs. -an arrangement is made for the young person to visit the home, when a copy of our Young Person’s Booklet is issued.-further visits and discussions take place with the placing authority and the young person in order to agree a suitable moving in date-once a moving in date is agreed a bedroom is prepared and staffing arrangements are made

On AdmissionOn arriving at our home the young person will be helped to settle in and the following topics will be covered: --Safety procedures including the fire procedure-Children’s Rights including the Right to be Involved-Complaints Procedure-Personal belongings will be logged-A key to their bedroom door and their own personal safe will be issued-The young person will be encouraged to choose their own room decor in order to enable them to identify with their likes and dislikes

In addition to the above the young person will be allocated two Key Workers, being a specialist member of our team who have been best matched to suit the needs of the young person. It is important that the young person is able to build a relationship with his/her Key Worker and the young person will be able to change the Key Worker at any time if necessary. The Key Workers will carry out weekly sessions with the young person using a variety of means to communicate that

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include undertaking one to one activities and direct work (solution-focussed practices). A Key Working file is built which identifies targets, goals and achievements and which will reflect the Care Plan. On leaving us the young person may take this file with them being a portfolio of their achievements.

Within 7 Days of AdmissionThe young person’s Social Worker will call at the home to conduct a placement meeting to check on how the young person is settling in.

A detailed care plan will be completed with the young person using the information gathered at the pre admission assessment. This will be implemented and reviewed as and when needed or every three months as a minimum. This plan is used to celebrate achievement and set new targets, goals and aspirations and will be used to help the Key Working sessions. We will make sure targets are specific, measurable, achievable, realistic and timely within their academic, social, emotional, moral, physical and behavioural development.

Registration with a GP, dentist and opticians etc will take place.

Within 1 Month of AdmissionA LAC meeting will be held to review the Placement Care Plan. A LAC meeting is a multi agency meeting attended by the Independent Reviewing Officer (IRO), Social Worker, Young Person and his/her Key Worker, alongside any other relevant professionals involved.

Within 4 Months of AdmissionA LAC Review meeting will take place which will include their personal education plan.

Within 10 Months of AdmissionAnother LAC Review meeting will take place which will include an assessment as well as an update of the Care Plan.

During the young person’s stay at Ty Nedd all medication will be strictly dealt with in line with our medication policy and all medicines will be kept safe and secure in two locked cabinets or a locked fridge.

We appreciate that each young person has different individual interests and these will be matched to their leisure programme while still focusing on their Placement Care Plan. The activities will develop each young person’s social, identity, emotional and behavioural development and we will seek to widen their experiences by encouraging them to engage in all forms of hobbies, exercises, sports and clubs.

Our home believes, and strongly promotes the ‘Involved by Right’ project the focus of which is the right of children and young people in alternative care settings to have effective participation, be listened to and involved in their care – see our Participation Policy below.

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Participation PolicyOur home believes, and strongly promotes, the ‘Involved by Right’ project which was written by a partnership of organisations in England, Sweden and Italy in 2012 and also included Barnardo’s and the National Children’s Bureau. Its focus is the right of children and young people in alternative care settings to have effective participation, be listened to and involved in their care.

We believe and promote the following: - Our home is a home We will provide a safe and happy home for young people to grow, develop and reach their potential The quality of our everyday care and relationships is what matters Our staff will ‘put heart in their work’

Our aim is to encourage and support our young people to: - develop caring, dependable and lasting relationships believe that they matter and are valued educated socially active be happy

Young people are invited and encouraged to visit us before moving in and on arrival at our home will immediately be included and involved in their care plan which will include discussing their thoughts, feelings and wishes and a unique plan of activities will be agreed. They will be allocated an appropriately matched Key Worker (se Key Working Policy) who will become an advocate and support the young person to participate and be heard – they will be there for them.

We commit to ensuring that our young people participate in their care and have: - the right the means the space the opportunity and the support

that they need to freely express their views, be heard and to contribute to decision making on matters affecting them (their views being given due weight in accordance with their age and maturity).

We acknowledge that effective participation requires changes in adult attitudes, actions and power and we also acknowledge that a young person cannot grow in dignity and develop to his/her full potential unless his/her wishes and feelings are sought and validated – from the moment he or she arrives in our care.

Our young people will be supported by carers who are genuine and respectful, who make them feel special and safe and who are good listeners and treat them like individuals not problems. We commit to the following: -

Young people residing at our home will be treated with respect and dignity at all times Young people residing at our home are involved in the running of the home and the quality of our provision Young people residing at our home have easy access to complaints procedures and support and guidance in making a complaint Our staff receive continual training to ensure their skills match the needs of our young people Our staff receive continual training to ensure there are up to date and current with the policies of our home and in particular understand,

believe and promote ‘Involved by Right’

We recognise that staff are key to the development and success of our young people and that their accomplishments also have an impact and long term value on the future of our young people. We hold a strong belief in staff training and new staff undertake a rigorous induction process which promotes this ethos with success based incentives. Our job descriptions include the importance of listening to, and taking children seriously and state that we are looking to work with people who treat young people with respect and dignity. Our staff selection and recruitment process includes the ‘Warner’ method and the Care Council guidance which promoting the involvement of our young people during interview.

There is an open and transparent complaints procedure available to our young people which is evidenced around the home.

Finally, and most importantly, we consult with our young people regularly to receive their participation on the running of their home. Our home has, and is, developed around our young people and it is through listening to them and hearing what they want and need that our service can become more effective.

We believe involving our young people in their care and the decision making: -

shows them that they mater and are valued improves decision making and the quality of care improves safeguarding improves and builds relationships reduces conflict promotes a child-centered service

We have a strong ethos where good behaviour and respect are essential to improving the outcomes of our young people, thereby improving their life experiences. We engage them in suitable age appropriate routines and are very consistent in implementing necessary boundaries only using appropriate and negotiated consequences.

We encourage our young people to remain in higher education or engage in paid employment but we will negotiate, plan and agree specific unique and innovative therapeutic programmes which are designed specifically for each young person. This approach helps to ensure that they are fully engaged with their plan which supports them to ensure they reach their full potential, assisting them to prepare for independent living and into adulthood.

Some of the practices used are based on learning theories including restorative practices and conflict management techniques. We also specialise in working with young people to manage self harm as well as teaching how to manage healthy risk taking behaviours.

b) Standard of Care and Support(description of how our service will support young people to be physically, mentally and as emotionally healthy as possible, be safe, be involved in activities, hobbies or individual interests, access education, learning and development opportunities, have control over everyday life and where relevant participation in work, maintain their linguistic, cultural and/or religious identities, maintain family and personal relationships and develop their potential, learn and practice life skills)

We aim to create a nurturing family environment which encourages strong bonds between staff and young people and creates a setting where improving self esteem is a focus of all the work that we do. We strongly believe that young people should be supported and encouraged to achieve their ambitions and in order to do so building self esteem must be a priority. We provide supportive and individualised care plans for young people with complex behaviours which restrict their opportunities and negatively impact their development, such as issues with physical and verbal aggression, self-harm, absconding and sexualised behaviour.

Our standard of care supports a healthy lifestyle where young people are supported and encouraged to take responsibility for their own health, and are guided by staff. We have set out below how we aim to achieve these outcomes for young people in our care which links to the ‘Every Child Matters’ report there are 5 points: -

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Health Looking after personal hygiene by providing the necessary support including guidance in how the young person can manage their intimate care. Our staff are provided with guidance on how to address this sensitively and appropriately in conjunction with robust policies and risk assessments. The young people are always provided with information on healthy hygiene and are provided with the necessary products that they require.

ImmunisationWe access all necessary support and advice from medical professionals in relation to immunisation. The young people are provided with information especially where an individual may be feeling anxious and in need of some guidance and encouragement. Our young people are supported to attend immunisation appointments and they are rewarded and praised when they achieve this.

Diet We provide weekly healthy menus that are prepared with the input of our young people. This system aims to widen the range of meals so they can enjoy meals they may not have previously tried. Included in our menus are cultural meals to promote the young people’s heritage.

Sleep If a young person is thought to be sleep deprived individual/direct work will be carried out with them on the importance of getting enough sleep. Appropriate changes will be made to their individual routines and this will be closely monitored by key members of staff.

Exercise Creative and fun ways to engage in exercise are included in the Care Plans and weekly routines for each young person and are created in conjunction with the young person’s Key Worker. Our young people are encouraged to use the facilities of the local leisure centres, community centres and gyms etc to partake in appropriate exercise.

Emotional We have a therapeutic approach where staff receive training in various mental health awareness courses and this is tailored to any individual cases of mental health difficulties that our young people may experience such as, personality disorder and bi-polar. This provides staff with knowledge and understanding of how to best look after the young people with these conditions and how to achieve to the best of their ability and live fulfilling lives.

Sexual HealthYoung people are supported to understand what it means to be sexually healthy and are supported in ways to minimise high risk behaviours. This is often a difficult subject for young people in care so the topic is managed sensitively in one to one Key Working sessions. We work alongside CSE teams (Child Sexual Exploitation), Barnados and their Sexual Exploitation Risk Assessment Framework and Social Workers.

SafetyStaff work within the All Wales Child Protection Procedures 2008 and receive regular refresher safeguarding training. We ensure our young people feel safe in their home and are cared for in an environment which they feel able to communicate any concerns about their safety and wellbeing, and that they feel listened to and taken seriously. The safety of the residents is our first priority and this is reflected in our recruitment process, care and carefully planned life skills building work, carried out over the course of the young people’s placement, in order to support them to learn how to keep themselves safe at all times.

Social EngagementWe actively encourage learning and development to create a culture within our team, which encourages everyone to be aware of the areas the young people need help with, for them to be happy, successful, healthy and safe. Meaningful engagement can be empowering and our consistent approach to daily structure aims to enable our team to build an excellent understanding of where our young people display strengths, and identify where they may need more support. The Key Workers, with support from management and input from the young people, will carefully plan goals which may be a challenge for them due to anxiety or behavioural difficulties. They will be supported and nurtured to achieve their goal at a suitable pace, and will be rewarded and praised when this is accomplished.

We strongly value the importance of consistency in the lives of children and young people, and ensure that this is reflected in the care that we provide. There will be clear, structured boundaries, incentive charts and routines in place to help manage more challenging behaviours, and encourage them to express their difficulties in a more positive and creative way. Ty Nedd Home provides a safe and nurturing environment with an excellent level of

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tailored support in place to ensure that the residents of the home feel listened to, well looked after and inspired to display positive and kind behaviour.

IndependenceYoung people are supported and encouraged to look at their future positively and to reach independence goals that will enrich their confidence and knowledge on how to achieve independence in their future lives as adults. We will produce extensive independence portfolios for every young person recording the goals, evidence and progress the young person makes with the support from staff, in photos and reports. These are monitored and overseen by the Key Workers and manager and are implemented within two months of admission.

EducationOur home is not registered as a school but young people who are unable to attend mainstream education are catered for by sourcing private tutoring and using local training provision. We have close connections with all local training agencies and educational establishments including WBTA a local training centre who are able to offer a range of Post 16 Qualifications that are tailored to meet the individual needs of the young people. The range of qualifications the young people can access focus on them having the appropriate opportunities to develop their skills in independent living, by allowing them choice and control over their educational journey, which is fully supported every step of the way.

In addition we are able to provide home schooling to the national curriculum subjects in-house by qualified teachers as required

During the young person’s educational journey they have the opportunity to set their own targets supported by the competent, dedicated and trained staff. Our ultimate aim, through our post 16 curriculum, is to prepare and equip the young person with the skills to participate in meaningful employment or voluntary work in order to increase self- confidence, esteem and a sense of worth giving a complete sense of achievement.

In participating in their care our young people will have the right, the means, the space, the opportunity and the support that they need to freely express their views, to be heard and to contribute to decision making on matters affecting them, their views being given due weight in accordance with their age and maturity. We acknowledge that effective participation requires changes in adult attitudes, actions and power. We also know that a young person cannot grow in dignity and develop to his/her best potential unless his/her wishes and feelings are sought and validated – from the moment he or she arrives in our care.

Young people residing at our home will be allocated an appropriately matched Key Worker who will become an advocate and support the young person to participate and be heard – they will be there for them.

In promoting the ‘Involved by Right’ strategy young people residing at our home will be supported by carers who are genuine and respectful, who make them feel unique and safe and who are active listeners and treat them like individuals not problems. We commit to the following: -

Young people residing at our home will be treated with respect and dignity at all times

Young people residing at our home are involved in the running of the home and the quality of our provision

Young people residing at our home have easy access to complaints procedures and support and guidance in making a complaint

Our staff receive continual training to ensure their skills match the needs of our young people

Our staff receive continual training to ensure there are up to date and current with the policies of our home and in particular understand, believe and promote ‘Involved by Right’

Our aim is to encourage and support our young people to: - develop caring, dependable and lasting relationships believe that they matter and are valued educated socially active be happy

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To summarise we to do all the above while taking a holistic approach to build close relationships with families, multi-agency organisations and partners in the community.

We take a natural outlook and as a result understanding the importance of the physical environment. We acknowledge the resilience of young people focusing on their potentials, strengths, interests, abilities, knowledge and capacities.

We believe that everyone has the capacity to learn, grow and change.

We provide an environment where young people can learn to value diversity and equality and to be confident in challenging discrimination in all forms.

We recognise that young people have a right to self-determination, to feel safe and valued.

c) Language and Communication Needs for People Using Our Service(how we meet young people’s language and communication needs)

Prior to admission an assessment is carried out, as described in section 4 above, which takes into account the communication and language needs of the young person. These needs are incorporated into their care plan and the appropriate support identified.

We encourage and promote the use of the Welsh language and the Welsh culture and are committed to the Governments Welsh language offer by including ‘The Active Offer’ information pack to our staff, which is also included in our training matrix. Both our homes have Welsh names and we have Welsh signage and decorative ornaments around our homes.

When recruiting new staff we consider the language needs of the young people in our care at that time and will highly score a perspective employee based on the match of the communication needs of our young people.

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Section 5: Staffing Arrangements

a) Numbers and qualifications of Staff(description of how our staffing arrangements are appropriate for the range of needs and specialist services to be provided as described in section 3.)

Our home consists of a dedicated and experienced team who strive to achieve the best possible outcomes for our looked after young people, and aim to ensure that living in our home is a positive experience. We value each young person for who they are as an individual and offer opportunities in life that may have otherwise not been possible.

We recognise that staff are key to the development and success of our young people and that their accomplishments also have an impact and long term value on the future of our young people. We hold a strong belief in staff training and new staff undertakes a rigorous induction process which promotes this ethos with success based incentives. Our job descriptions include the importance of listening to, and taking children seriously and state that we only employ staff who treat young people with respect and dignity.

Our staff selection and recruitment process includes the ‘Warner’ method and the Care Council guidance which promoting the involvement of our young people during interview. We also ensure we maintain a balance of diverse cultures and ethnic backgrounds and we also look to ensure that we have a balance of specialist skills e.g. teachers, welsh speakers, hairdressers and fitness skills etc.

We believe and promote the following through our staff: -

Our home is a homeOur home is a happy home for young people to grow, develop and reach their potential

The quality of our everyday care and relationships is what mattersOur staff put their heart in their work

All staff, after successful interview, have enhanced DBS checks, at least two verified references and a six month probationary period.

We carry out annual appraisals where continual professional development is planned and we look at the needs of our young people when doing this. We have a carefully considered training matrix in place which includes training programmes such as PREVENT, the Welsh Language Offer and Involved by Right.

Our staff training is reviewed annually, as a minimum, and typically consists of: --Fire Safety-Emergency First Aid-Food Hygiene-CSE-QCF Health & Social L3-5-Safeguarding-Prevent-PAMOVA-Health & Safety-Manual Handling-ADHD-Attachment Disorders-Mental Health Awareness-Drugs & Alcohol-Medication -IOSH Working Safely (for senior staff)-IOSH Managing Safely (for senior staff)

Details of our staff and their qualifications are below: -

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StaffingJob Description Qualification HoursRegistered Manager/Home Manager

L5 Diploma in Leadership for Health and Social Care Services (Children and Young People's Residential Management Advanced Practice) Wales

15 years residential experience

37 hours

Team Leader L3 Diploma in Health and Social Care (Children and Young People) Wales

3+ years residential experience

37

Team Leader L3 Diploma in Health and Social Care (Children and Young People) Wales

2 years residential experience

24.66

Team Leader L3 Diploma in Health and Social Care (Children and Young People) Wales

2 years residential experience

24.66

RCCO x 8 L3 Diploma in Health and Social Care (Children and Young People) Wales

1 year experience if leading shifts

37 x 8 = 259

RCCO x 1 L3 Diploma in Health and Social Care (Children and Young People) Wales

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b)Staff LevelsThe team is made up of approx thirteen male and female contracted staff working 37 hour weeks, made up of three 12 hour and 20 minute shifts, on a rolling rota which allows for handovers and forward planning and preparation for annual leave etc. This is regularly reviewed by all concerned including the young people. We recruit a further small group of qualified flexi and seasonal workers who supports our main contracted team.

A sample of our rata’s are below: -

WEEKLY ROTA(All Night Staff are Wakeful)

On CallMonday to Thursday: ManagerFriday to Sunday: Senior 1

Mon------

Tues------

Wed------

Thurs------

Fri------

Sat------

Sun------

HoursWorked

Manager 7 7 7 8 8 37

Senior1 D D D 37

Senior 2 D D 24.66

Senior3 D D 24.66

RCCO1 D D D 37

RCCO2 N N N 37

RCCO3 N D D 37

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Rota: Week 1

RCCO4 N N D 37

RCCO5 N N N 37

RCCO6 D N N 37

RCCO7 5pm-11pm 5pm-11pm D N 36.66

RCCO8 N N D 37

P/T RCCO1 5pm-11pm 5pm-11pm 5pm-11pm 18

62.32 62.32 62.32 63.32 63.32 61.65 61.65 437

Notes:

PLEASE DO NOT ALTER ROTA USE POST IT NOTES TO MAKE SENIORS AWARE OF ROTA AND SHIFT CHANGES

WEEKLY ROTA(All Night Staff are Wakeful)

On CallMonday to Thursday: ManagerFriday to Sunday: Senior 2

Mon------

Tues------

Wed------

Thurs------

Fri------

Sat------

Sun------

HoursWorked

Manager 7 7 7 8 8 37

Senior1 D D D 37

Senior 2 D D 24.66

Senior3 D D 24.66

RCCO8 D D D 37

RCCO1 N N N 37

RCCO2 N D D 37

RCCO3 N N D 37

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Decimal Key10 mins = 0.17 40 mins = 0.6715 mins = 0.25 45 mins = 0.7620 mins = 0.33 50 mins = 0.8330 mins = 0.50

Shift PatternsDays: 7am to 7.20pm = 12hours 20 minutesNights: 7pm to 7.20am = 12hours 20 minutesStaff change over: 7am to 7.20am and 7pm to 7.20pmStaff cover to settle YP’s: 5pm - 11pm = 6 hours

Rota: Week 2

RCCO4 N N N 37

RCCO5 D N N 37

RCCO6 5pm-11pm 5pm-11pm D N 36.66

RCCO7 N N D 37

P/T RCCO1 5pm-11pm 5pm-11pm 5pm-11pm 18

62.32 62.32 62.32 63.32 63.32 61.65 61.65 437

Notes:

PLEASE DO NOT ALTER ROTAUSE POST IT NOTES TO MAKE SENIORS AWARE OF ROTA AND SHIFT CHANGES

c) Specialist StaffAfter discussion and agreement additional specialist services such as therapeutic counsellors, drug and alcohol provision etc, are sourced from nearby statutory agencies and or voluntary agencies. These are provided as and when necessary and are commissioned on a spot purchase basis. In addition our staff are continually trained in specialist area’s to supplement and support the specialists.

d) Deployment of Staff at service (staff structure)

Organisation Chart (February 2018)

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Decimal Key10 mins = 0.17 40 mins = 0.6715 mins = 0.25 45 mins = 0.7620 mins = 0.33 50 mins = 0.8330 mins = 0.50

Shift PatternsDays: 7am to 7.20pm = 12hours 20 minutesNights: 7pm to 7.20am = 12hours 20 minutesStaff change over: 7am to 7.20am and 7pm to 7.20pmStaff cover to settle YP’s: 5pm - 11pm = 6 hours

e) Arrangements for delegated Tasks(our governance arrangements for the delegation of any specialist care tasks or decision making)

Staff are trained in specialist techniques as per the needs of our young people and certain specialist techniques such as PAMOVA are taught as routine. Staff receive annual appraisals and monthly supervision/reviews to ensure they are up to date and current so that we can best help our young people. Staff may be moved between the homes to best match their specialism to our young people as needed.

We have two residential homes for young people and if appropriate, and on the consent of all parties involved, a young person may be moved to our other home. This would only be considered if it was in the best interest of the young person and may be because of a change in the young person’s circumstances.

Decisions are made jointly between the Director, Responsible Individual and the Registered Manager who meet several times a week and have immediate access to each other ensuring it is possible to make swift decisions at all times.f) Supervision Arrangements

All staff, including the management team, are properly managed, supported and understand to whom they are accountable.

All staff receives one to one supervision from a senior manager once a month, and fortnightly for the first six months in the case of any new staff.

A written record is kept of these supervisions in individual files on site. All staff receives a written and recorded formal annual appraisal. All staff is assisted to develop their individual development plans as per Care Council guidance

g) Staff TrainingA list of our staff training is in section 5a above and our staff are trained in specialist techniques as per the needs of our young people and certain specialist techniques such as PAMOVA are taught as routine. PAMOVA focuses on de-escalation and diffusion techniques and we will exercise physical intervention of a young person only when other less intrusive methods have been attempted or considered and only in extreme situations as a last resort. Our staff are trained in how to exercise physical restraint safely and without inflicting pain or discomfort. All occasions in which a young person is restrained will be recorded in accordance with the home policy. Restraint is only used when a young person’s behaviour poses a threat of imminent, serious physical harm to self and/or others, or serious damage to property of any person (including young person involved).

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Staff receive annual appraisals and monthly supervision/reviews to ensure they are up to date and current so that we can best help our young people.

Staff undertake our in-house induction process which includes two days in a purely shadowing process to be familiar with our ethos and your systems of working and to be introduced to our young people in a controlled environment. All new staff are Care Council Registered or will undertake the Care Council induction framework assessment and will be registered within 6 months of employment.

There are provisions, encouragement and financial reward for all staff to qualify and train as per their individual Professional Development Plans. We also undertake in-house professional training as and when required and follow a well thought out appropriate training matrix which is reviewed annually as a minimum.

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Section 6: Facilities and Services

Accommodation Based Services(Description of the design, layout, facilities and/or equipment available and how they support the range of needs of the people our service is intended for as described in section 3 above)

a) Number of single and shared rooms Four large bedrooms for single occupancy

b) Number of rooms with en suite facilities

Two of the bedrooms have en suite

c) Number of dining areas One

d) Number of communal areas Three

e) Specialist bathing facilities Not applicable

f) Specialist equipment Not applicable

g) Security arrangements in place and use of CCTV

British Standard locking system to all external doors with a three lock system to the front door. Lock on the back gate. All windows are lockable and have restrain ties. The home is staffed 24 hours a day 7 days a week.

h) Access to outside space and facilities at this service

Large back garden with patio area’s and outside facilities such as barbeques, lawn games and picnic area.

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Section 7: Governance and Quality Monitoring Arrangements

We recognise the importance of staff retention, especially when caring for young people. We offer our employees incentives and rewards to develop and grow and have our own pool of workers who are known to our young people thereby ensuring consistency, reliability and trust.

We operate a Whistle Blowing Policy with aim of ensuring our staff are confident and able to bring any matters of concern within the company to our attention.

Tracy Ferguson is the Manager at Ty Nedd and has over 25 years experience in residential work and 17 years working with young people displaying emotional and behavioural difficulties, with a wide range of diverse and complex needs. Tracy has a range of qualifications including NVQ level 5 Health & Social in Children & Young People and a BSc Hons 1st Health & Social Care.

Suzanne Slee is the Responsible Individual and also has a range of qualifications including NVQ L5 in Health & Social Care Children and Young People and the NEBOSH general certificate in health and safety. Suzanne has over 20 years experience working with young people in a range of settings including education.

The senior management team consists of the Director, Responsible Individual and the Manager and they all work very closely together ensuring the required service is delivered. The Responsible Individual conducts a formal Reg 32 meeting every month as well as a more informal monthly young person’s meeting and a monthly supervision meeting with the Registered Manager. In addition both the Director and the RI are frequent visitors at the home and their vision for the home is promoted within a culture of care and safety and is an element that is enforced during their visits.

We operate an open and transparent complaints policy and procedure that is available on request and included in our ‘Young Persons Guide’. This is issued to each young person on admission to our home and gives details of how to make a complaint as well as information on receiving help and support through various advocacy services. Young people and their families are encouraged and assisted to use the policy if and when required, and in keeping with the policy all complaints are dealt with in a respectful manner and, initially, as quickly as possible in an informal way. Our complaints procedure consists of 3 stages: -

Stage 1The complainant sould bring his/her concerns to the attention of the person who the complaint is about who will attempt to resolve the matter within 10 working days.

Stage 2If the complainant is not happy with the outcome he/she has the right to make the complaint formal by putting the concerns in writing to the Manager of the home. This usually involves an investigation which could take up to 25 working days.

Stage 3If the complainant is still not happy he/she may submit the complaint in writing to the Responsible Individual within 7 days of the outcome at stage 2. This may also involve an investigation which could take up to 25 working days.

We aim to resolve problems through stages 1 to 3 but a complainant retains the right to refer his/her complaint to an external regulatory body such as the Local Authority.

We consult with our young people regularly to receive their participation on the running of their home. Our home has, and is, developed around our young people and it is through listening to them and hearing what they want and need that our service can become more effective.

Involving our young people in their care and the decision making: - shows them that they mater and are valued improves decision making and the quality of care

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improves safeguarding improves and builds relationships reduces conflict promotes a child-centred service

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