„ Stress origin Number 1: The working place“

The permanent restructuring stresses the employees in a never known amount

origin of stress in the workplace

increase of stress? Inquiry 199948% more stress than 5 years beforeonly 8% less stressorigin:

compulsion to higher achievement (50%)

more responsibilities (51%)Narrower supervision through

superior (26%)CASH 06.08.99

ACTIONISM study on 1000 employees 1999 in

Switzerland 74% new superiors in the last 2 years 70% new salary system 59% working hours newly organised 55% loss of good working colleagues 100% new tasks and new colleagues Every of these points was perceived as a

large problem in 10% of the inquired people

CASH 06.08.99

origin of stress in the workplace

SECO-Stress study

Der Stress costs 4.2 billions of Swiss francsInquiry of 900 representatively

chosen employees in

Switzerland

Tages-Anzeiger of 13.9.00

4.2 billions CHF correspond to 1.2 % of the gross inland product

Seco-Stress study

not considered costs: Death,

invalidity, sorrows of the concerned

2,4

1,4

0,4

0,0

0,5

1,0

1,5

2,0

2,5

absences andloss of production

medical treatment medication

bil

lio

ns

CH

F

18% no stress•-> health costs factor 1

12% always stressed•-> health costs factor 6

70% can cope with stress•-> health costs factor 4

SECO-Stress study

Stressor Nr. 1: Workplace

Stressor Nr. 2: combination of occupational and private stress load

women more often stressed than men

younger people more stressed than older ones

French part people more stressed than german part people

Seco-Stress study

stress events

study at the university of Bern 2000-2001 :

reported stress events during a working week 70% concerning the job

source: Kaiser-Probst & Schlapbach (2000), Jakob (2002)

Study European Union

60‘000 people inquired about work related complaints in 1999 30% complain about back problems

27% complain about stress related symptoms

force Stress

Stressor Stress

influence result

fear, noise ... physical reaction

material testing

Seyle‘s concept of stress

Definition

physical, psychologicaland behavior influencingreaction of a person,to adapt to internal and external loads

Definition of stress?

Triggers of stress -> stressors

eventtest

situationoverstrain

objectflickeringlamp

personsuperiorcolleague

physical noisetemperature

psychosocial frustrationfearstime pressure

expectations and imaginations

stressors (triggers)

positive and negative stress

distress negative stress

reduces performance and

wellbeeing

eustress stimulating stress

increases performance and

wellbeeing

smallload

stress

highload

increasingnegative

stress(= distress)

optimalstresslevel(=eustress)

sense ofstress mechanism

Stress is a reflex for life saving by provisioning the body with a big amount of energy

stress is therefore a natural defense mechanism

Stress earlier and today

from readiness to chronic alert

earlier „battle or flight“

as a self preservation drive

today „helplessness and subordination“ chronic repetitive psychological threat

without the need of physical action

Stress earlier and today

stress symptoms

how reactsour body on

stress?

diseases due to stress

circulatory system

breathing organs

intestinal

skin

uro-genital

brain

muscles

liver

puls , blood pressure hypertension, arrhythmia

quick, superficial no long term symptoms

stop meteorism, flatulence

blood sugar tendency to diabetes

pale, sweat chronic skin diseases

stop erectile dysfunction, menstr.

focussing depression, concentration etc

muscle tension muscle pain, neck/shoulder

acute chronic

coping strategies

structurel

- change cause

- avoid problem

individual

reduction of the personalloads

individual coping strategies

short term coping

spontaneous change of positive physical relaxation perception monologue reaction

long term coping

relaxation time contacts problem- change of contentment capacities management solution attitude

coping strategies

social support

workplace loadlow high

psy

chos

omat

ic

sym

pto

ms

rare

man

y

deg

ree

of s

ocia

l su

pp

ort

low

high

mid

dle

future of the workplace

work condensation more tasks in same time

rise of expenses and results increase of the availability (->

globalisation) working rhythm fells away increasing degree of

abstraction

executive function becomes more demanding leading with confidence sense fullfillment of the employees

Bearing of uncertainty increases more data, less information,

more knowledge, less understanding

future demands on managers

future demands on managers

leaning back itself, knowing that, at least for short-term, everything is okay, will no more be possible

nothing more and above all the own position will no more be secure

principlegood working methodshealth and fitnessstable private environment

work-life-balance

future demands on managers

what makes your companyan attractive employer?

1. good working climate (social support)

2. interesting work content3. career possibilities and

continuity in education4. corporate identity5. salary