INTRODUCTION In the past few decades, psychologists and business people alike have

discovered that successful problem solvers tend to use the same type

of process to identify and implement the solutions to their problems.

This process works for any kind of problem, large or small.

The Creative Problem Solving workshop will give participants an over-

view of the entire creative problem solving process, as well as key

problem solving tools that they can use every day. Skills such as brain-

storming, information gathering, analyzing data, and identifying re-

sources will be covered throughout the workshop.

OBJECTIVES

By the end of the course, participants will be able to:

Understand the complete process of creatively solving a problem.

Learn some key questions to ask when gathering information

about a problem

Take home tools to effectively determine what 'the problem is'

Learn to write concrete problem statements

Discover idea-generating tools like affinity diagrams, word chain-

ing, the box method, the Looking through a different Lens & the

blink method

Learn to evaluate potential solutions against specific criteria like a

cost/benefit analysis or group voting

Learn to perform a final problem analysis and then select a solu-

tion

Understand the why's & how's of refining & re-refining a solution

shortlist

Learn how to identify the tasks & resources necessary to imple-

ment a solution

Understand how to evaluate & adapt solutions to reality

TARGET AUDIENCE All levels of Managers, Executives and Engineers.

INVESTMENT With Green Card: RM530.00 per person incl. GST Without Green Card: RM636.00 per person incl. GST (Fee inclusive of Course Material, Attendance Certificate, and Meals)

COURSE DURATION

2 days (9am—5pm).

Tea Breaks: 10:30am & 3:30pm.

Lunch: 1:00pm-2:00pm

Note : Please contact our office for Training Date or visit our website for

details

LOCATION Mindset Discovery Center™@ZOHL, Bandar Sri Damansara, Kuala Lum-

pur or Client’s Preferred Location or any hotel in the selected Region(s)

METHODOLOGY Lecture, group discussion, audio-visual, role-play, case studies, col-

laboration games and experiential activities.

www.zohlgroup.com

PROGRAM OUTLINES

Module One: Getting Started

Icebreaker

Housekeeping Items

The Parking Lot

Workshop Objectives

Module Two: The Problem Solving Method

What is a Problem?

What is Creative Problem Solving?

What are the Steps in the Creative Solving Process?

Module Three: Information Gathering

Understanding Types of Information

Identifying Key Questions

Methods of Gathering Information

Module Four: Problem Definition

Defining the Problem

Determining Where the Problem Originated

Defining the Present State and the Desired State

Stating and Restating the Problem

Analyzing the Problem

Writing the Problem Statement

Module Five: Preparing for Brainstorming

Identifying Mental Blocks

Removing Mental Blocks

Stimulating Creativity

Module Six: Generating Solutions (I)

Brainstorming Basics

Brainwriting and Mind Mapping

Duncker Diagrams

Module Seven: Generating Solutions (II)

The Morphological Matrix

The Six Thinking Hats

The Blink Method Module Eight: Analyzing Solutions

Developing Criteria

Analyzing Wants and Needs

Using Cost/Benefit Analysis Module Nine: Selecting a Solution

Doing a Final Analysis

Paired Comparison Analysis

Analyzing Potential Problems Module Ten: Planning Your Next Steps

Identifying Tasks

Identifying Resources

Implementing, Evaluating, and Adapting Module Eleven: Recording Lessons Learned

Planning the Follow-Up Meeting

Celebrating Successes

Identifying Improvements Module Twelve: Wrapping Up

Words from the Wise

Review of Parking Lot

Lessons Learned

Completion of Action Plans and Evaluations

CREATIVE PROBLEM SOLVING tools and techniques to enhance your thinking skills

Customized In-House Training Program is available in the following areas: Sales & Marketing | Leadership & Management | Entrepreneurship | Customer Engagement | Soft Skills | Telecoms | IT

CALL US FOR DETAILS or VISIT OUR WEBSITE AT WWW.ZOHLGROUP.COM

465-00011735

Sebarang pertanyaan sila hubungi Cik Aisyah ZOHL Consultancy Sdn Bhd (332967-D)(GST ID:000327831552)

M2-15-05, Level 15, 8trium Tower 2, Jalan Cempaka SD 12/5 Bandar Sri Damansara, 52200 Kuala Lumpur

T: 03.6279.9276 F: 03.6279.0663 HP: 013.398.1038 E: training@zohlgroup.com

knowledge in motion™ ZOHL CONSULTANCY SDN BHD 03.6279.9276

20 CCD

points

REGISTRATION FORM

Participant : ________________________________________________

Position : ___________________________________________________

IC No: _____________________________________________________

Note : please duplicate this page for multiple participants’ registrations

Green Card No: _______________ (only if it is applicable)

CIDB Grade G : ________________ (only if it is applicable)

Organization: _______________________________________________

Address:

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

Contact Person: _____________________________________________

Position: ____________________________________________________

Tel: _________________________________________________________

Fax: ________________________________________________________

Email: ______________________________________________________

Company Website: _________________________________________

Payment: RM _______________________________________________

Cheque No: ________________________________________________

Bank-In Cash: (Please fax your bank-in slip to 03.6279.0663 or

scan your bank-in slip and email to training@zohlgroup.com )

_____________________________

Signature & Company Stamp

*Please make your cheque payable to ZOHL Consultancy Sdn Bhd

Maybank Account No: 514392303373 Note: Date & venue of seminar subject to changes Payment must be made 7 days before the training date Registration cancelled 7 days prior to the event is subject to RM100 service

charge per participant No refunds for notice received less than 7 days prior to the event. A substitu-

tion may be made at any time at no extra charge. Program content may change subject to revision by our consultants from time

to time. Full fee is required with your registration. 5% Group discount is available - min

3 pax.

www.zohlgroup.com

REGISTRATION METHOD 1. Online: www.zohlgroup.com/cidb_registration/

2. Download this brochure at http://zohlgroup.com/all-

brochures/ and fill up the required information. Then please

fax to: 03.6279.0663

3. Or contact our office at: 03.6279.9276 / 013.206.1038

CERTIFICATE Participants will be issued a Certificate of Attendance/

Accomplishment upon successful completion of this training pro-

gram. Full attendance is a pre-requisite.

CIDB : 20 CCD POINTS ENTITLEMENT (for CIDB-

Registered Companies)

FACILITATOR

Hazel Sia is a certified professional trainer

and has been actively training since

2011. Besides conducting public courses,

she has worked with various clienteles,

from SME, banks, retail chains, govern-

ment bodies, MNC to NGO. Her most

recent project was a 2-month intensive

Client Orientation program with a UN

agency, World Health Organization. In

addition, she also works as a consultant

at Lee Hecht Harrison – a global talent

mobility firm and through the company, has coached staff mem-

bers from MNCs such as Microsoft, Intel, Lenovo and Colgate.

Prior to being based in Kuala Lumpur, she had worked in Singa-

pore, Japan, Hong Kong and China. She started her working years

at Singapore Airlines, then at Cathay Pacific Airways. In mid-90s,

she relocated to China, worked at a niched design and printing

firm that catered to the hospitality industry, when international

hotel chains were making inroads to China. In order to cope with

both child care and career, she decided to return to Malaysia

and set up her own telecommunication equipment company,

supplying to Telekom Malaysia, Maxis, Time Dotcom and other

telcos. About 5 years ago while volunteering at some conferences

and seminars, she found her passion in training and the rest is - as

they say -history.

Already in her late 40s and due to her wide-ranging work, life and

entrepreneurial experiences, Hazel is able to connect with partici-

pants from different backgrounds, whether young adults eager to

succeed or those in mid-life seeking a career change. Her lively

approach to training, highly interactive delivery, clear and simple

language used, warm personality has made her a popular and

impactful trainer.She specializes in Effective Communications Skills,

Motivation and Performance Excellence, along with other cus-

tomized courses.

Note: trainer availability is subject to change

CREATIVE PROBLEM SOLVING tools and techniques to enhance your thinking skills

Customized In-House Training Program is available in the following areas: Sales & Marketing | Leadership & Management | Entrepreneurship | Customer Engagement | Soft Skills | Telecoms | IT

CALL US FOR DETAILS or VISIT OUR WEBSITE AT WWW.ZOHLGROUP.COM

465-00011735

Sebarang pertanyaan sila hubungi Cik Aisyah ZOHL Consultancy Sdn Bhd (332967-D)(GST ID:000327831552)

M2-15-05, Level 15, 8trium Tower 2, Jalan Cempaka SD 12/5 Bandar Sri Damansara, 52200 Kuala Lumpur

T: 03.6279.9276 F: 03.6279.0663 HP: 013.398.1038 E: training@zohlgroup.com

knowledge in motion™ ZOHL CONSULTANCY SDN BHD 03.6279.9276