zahid khan 2016 pmi global congress- final

#PMICongress

Zahid Khan, PE, PMP

King County

Gina Hortillosa, PE, PMP

Snohomish County

Power of Leadership Development in

Advancing Organizational Project

Management

Willie Austin

• World Powerlifting

Champion

• Coached World

Champion Professional

Athletes

• Washington State

Mindful Mentor Award

Image Source: http://www.youthandfitness.org/who-we-are/our-history.html

Learning Objectives

• Describe the value of leadership in organizational

project management

• Identify challenges in improving leadership

• Apply lessons learned from King County’s case study

to improve leadership

Presentation Outline

1. Importance of leadership in organizational project

management

2. King County case study

– Efforts to improve leadership

– Lessons learned

3. Summary

Evolution of Project Management

• Practiced for thousands

of years since the

Egyptian era

• Modern project

management started in

1950s

• The first Exposure Draft

of the PMBOK® Guide

was published in 1994

Evolution of Leadership in Project

Management

• Last 25 years, project management advancement

was focused on technical and administrative aspects

• The need for leadership is becoming increasingly

important to:

– Manage stakeholders

– Lead teams

– Work with people

What are the Benefits of Leadership in

Project Management?

A. Gain competitive advantage in the global economy

B. Utilize organizational resources efficiently

C. Improve customer satisfaction

Image Source: http://whsapfrench2011.wikispaces.com/ELLIS

Leadership in Project Management

• Webster's Dictionary defines leadership as "the

power or ability to lead other people"

• Dr. Kerzner defined leadership “as a style of behavior

to integrate both organizational requirements and

one’s personal interests into the pursuit of some

objectives”

Kerzner, Harold. (2009) Project Management: A Systems Approach to Planning, Scheduling, and Controlling

(10th

ed.). New York, NY: Wiley

Situational

Leadership® Model

Four basic leadership

styles:

Delegating

Participating

Selling and

Telling

Kenneth Blanchard and Paul Hersey

Human-side of Leadership

• Deepak Chopra defines a leader as someone who is

expected to offer “hope, trust, stability and

compassion”

• “Leaders unleash the greatness within them and the

greatness within those they come into contact with”

Chopra, D [Deepak Chopra], (2016) Can we all learn to be extraordinary leaders? Retrieved from

https://it-it.facebook.com/DeepakChopra/videos/10153706838320665/

Traditional Vs. Human-side of Leadership

Human-side of Leadership

• Compassionate about

stakeholders

• Listen with an open mind

and without judging

• Show empathy

Traditional Leadership

• Focus on shareholders

• Tell people what to do

• View people as ‘functions’

and not as people

Image source: https://quotefancy.com/quote/927319/Vince-Lombardi-Leadership-is-based-on-a-spiritual-quality-the-power-to-inspire-the-power

Spiritual Quality in Leadership

• Passionate about what they do

• Genuine compassion for people

• Ability to inspire

• Influence followers by their presence and values

Image Source: https://siyli.org/developing-compassion/

PMI Talent Triangle™

Please Turn to the Person Next to You

to Discuss….

Which of the Following are the Human-

side of Leadership Skills?

• Coaching and mentoring

• Conflict management

• Emotional intelligence

• Influencing

• Negotiation

• Problem solving

• Team building

Leadership Skills in PMI Talent

Triangle™

Leadership Skills Human-side Degree of Emotional

Involvement

Spiritual

Quality

Brainstorming Yes Low to medium No

Coaching/Mentoring Yes Low to medium Can be

Conflict Management Yes Medium to high No

Emotional Intelligence Yes High Yes

Influencing Yes Low to medium Can be

Interpersonal skills Yes Medium to high Can be

Listening Yes N/A No

Negotiation Yes Depends on situation No

Problem solving ? ? ?

Team building Yes Low to medium Can be

Emotional Intelligence

Emotional intelligence is the ability to accurately

perceive your own and others’ emotions to:

• Understand the signals that emotions send about

relationships

• Manage your own and others’ emotions

Source: https://hbr.org/2015/04/how-emotional-intelligence-became-a-key-leadership-skill

Components of Emotional Intelligence

According to Daniel Goleman's there are five

components of emotional intelligence:

• Self-awareness

• Self-regulation

• Motivation

• Empathy

• Social skills

Image Source http://quotesgram.com/img/emotional-intelligence-quotes/885067/

Why Emotional Intelligence in Project

Management?

Leaders who are able

to effectively connect at

an emotional level with

followers are more

successful in motivating

and developing a

higher level of trust and

commitment.

Image source http://www.quantumtraininginstitute.com/portfolio-view/emotional-intelligence-certification/:

Clarke, Nicholas and Howell, Ranse, (2009) Emotional Intelligence and Projects. Newtown Square, PA Project Management Institute.

http://www.quantumtraininginstitute.com/portfolio-view/emotional-intelligence-certification/









Layers of Organizational Project

Management (OPM)

Programs

President

Programs

Portfolio

Manager

PMO

Manager

Portfolio

Manager

Project A

Sub-Portfolio

Sub-

Program

Customers

Project B

Other Stakeholders

Importance of Leadership in OPM

Value of Leadership in OPM

Business strategies are effectively communicated

Continued alignment of projects, programs, and

portfolios with the business plan

Employees are motivated and working towards a

common goal

King County Case Study

King County – Demographics

• King County is located in

Washington State

• 2,134 square miles

• About 1.9 million people,

ranking it as the 14th most

populous county in the

nation

“PMI” is a registered trade and service mark of the Project Management Institute, Inc.

©2012 Permission is granted to PMI for PMI® Marketplace use only.

King County Organizational Structure



Bow Lake Transfer Station



Cedar Hills Regional Landfill

(CHRL)



CHRL – New Area Development



Project Management Improvement

Initiative

2010 Executive Order CIP 8-1 - Development of consistent

and comprehensive standards for project management



State of Project Management in 2011

• Inconsistent application of project management

methodologies

• Delay with project implementation due to:

– Prolonged negotiations

– Friction among team members

– Delay in decision making

– Unmanaged stakeholder’s expectations

Project Management Improvement

Approach

• Conduct a project management maturity assessment

• Standardize processes and tools

• Develop an on-going project management curriculum

• Explore Project Management Office (PMO)



Supportive PMO Directive PMO

SWD PMO

PMO Development/

Continuous Improvement

CHLF Area 7

Closure

CHLF Area 8

Development

South County

RTS

Factoria

RTS

Project

Management

Site

Development

Update

BEW Pipeline

CHLF Facility

Relocation

Harbor Island

Project

Governance

Project

Performance

Reporting

PRISM

CPRB

Support

Project Control

SWD Project Management

Manual

CPMWG Compliance

Support

PMO Implementation

Support

Project Management

Training

Successes & Challenges of the PMO

• Increased application of project management tools

• Consistent use of project management lexicon

• Resistance to change

• Low project management maturity

• Critical staffing constraints

• Unrealistic expectations

• Lack of support

Focus of Project Management

Advancement in 2016

• Enhance leadership talents such as influencing,

conflict management, and negotiation

• Recognize the need to implement PMI Talent

Triangle™

King County’s Effort to Improve

Leadership (1/3)

1. Hire the Right People

2. Provide Tailored Training, Coaching, and

Mentoring:

– King County Leadership Academy

– Registered Education Provider Program

3. Establish Project Management Culture


Leadership (2/3)

• Cofounded Local

Government Project

Management

Coalition to share

challenges,

successes, and

other lessons

learned


Leadership (3/3)

4. Continuous Improvement

Adopt a competency model

Identify underlying traits, motivations, or skills

Update training to develop necessary skills

Results of King County’s Effort

• Improved project management with the right hires

• Increased awareness of leadership

• Improved collaboration

• Gained useful information from competency model

Please Turn to the Person Next to You

to Discuss ….

How Did You Advance Leadership?

In a group of two to four people, please share

your experience on how you have advanced

leadership with your team members. ( 3 minutes)

What Does It Take to Grow Leadership?

Lead By

Example

Image Source http://www.fathers.com/s12-championship-fathering/modeling/for-fathers-being-a-role-model-is-24-7-365/

Image Source: http://quotesgram.com/be-patient-funny-quotes/

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Image Source http://www.louisemorris.com/willingness/

Lessons Learned (1/2)

Change Management

• Project managers with strong technical background

are finding it difficult to improve leadership

• Transforming technical staff to project leaders require

personnel and organizational change management

• Individuals must be willing to embrace the change

Lessons Learned (2/2)

• Learning from mistakes was challenging

• Strategic team building was helpful

• Partnering meetings were helpful to connect with

stakeholders

Summary

Summary (1/2)

• The human-side of leadership is difficult to attain by

reading books or attending training

• Leadership development requires a culture that

model human-side of leadership

• Patience and willingness to invest in employees are

critical for advancing leadership

Summary (2/2)

• Real change must come from within ourselves

• Advancing organizational project management is

dependent on leadership happening at all levels

Image Source: https://quotefancy.com/motivational-quotes

Thank you!

LinkedIn

Please rate my session in the mobile app!

Gina M. Hortillosa, P.E., PMP

https://www.linkedin.com/in/ginamhortillosa

[email protected]

Zahid Khan, P.E., PMP

https://www.linkedin.com/in/zahidykhan

[email protected]

zahid khan 2016 pmi global congress- final

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