Essentials of

Effective Employee Discipline

How to handle serious employee behavior and performance issues … fairly and legally.

Poor EmPloyEE PErformancE is one of the toughest issues you face today. From lost productivity to low morale, keeping poor- performing employees on staff can cost you big in time, money, and energy. Get the skills you need to handle these employees once and for all at this workshop.

Navigating through the legal minefield of disciplineTerminating an employee who just doesn’t want to changeYour delivery: Is it too harsh or too soft? Getting a commitment from your employees to really improveWhat to say AND what not to say

••

••

•

Your WorksHop

Bonus When discipline just won’t cut it:How to Legally Terminate Employees

See agenda on pages 4-5 for details.

DoCuMEnTATIon: You’ve been told it has to be done – we’ll tell you what and how to do it.

Enroll online at www.nationalseminarsTraining.com or call 1-800-258-7246.

You’ve tried everything, and nothing works. Your tough employees just aren’t turning around.

GET THE HELp You nEED AT:

Do you find yourself worrying about …

So you’ve got an employee who has a performance problem. You’ve tried everything … coaching … counseling … nothing works. You know it’s time to draw a hard line.

Yet, one of the hardest responsibilities you face as a manager is disciplining employees. And with good reason. It’s an intimidating process that can put anyone on edge. The stress and anxiety of not knowing what to say or how to say it. The fear of saying something against the law.

put your mind at ease. This can’t-miss workshop shows you the essentials behind effective and legal employee discipline.

End the frustration and stress that come with disciplining employees

Let’s face it, discipline isn’t a favorite among managers. It involves conflict and disagreement with someone who usually thinks they’ve done nothing wrong. And if you’re like most people, you’d do anything to avoid a conflict situation at work.

This powerful seminar arms you with the skills you need to discipline employees without a bunch of hype. You’ll learn dozens of “what to do when” strategies … what questions you should ask yourself before starting and how to take a firm stand – without coming off as too hard.

from documentation to termination, get the information you need to take action – lEgally anD fairly

If you’re worried about the law when you make plans to discipline, you aren’t alone. After all, one wrong word could land you in court. When you attend this seminar, you’ll learn how to protect yourself, your organization, and your employees.

You’ll learn firsthand the mistakes that can land you in court and the laws you must know behind documentation and termination. You’ll walk away with the knowledge you need to approach every discipline situation head-on, with confidence.

Don’t wait until you’re at the end of your rope – Enroll toDay!

As the manager in charge, you’re responsible for the success of your employees and your team. If you let problems go unaddressed, you’re hurting yourself, your team, and your organization. Get the skills you need to handle tough employee issues once and for all. Enroll now while seats are still open.

Enroll online at www.nationalseminarsTraining.com or call 1-800-258-7246. Group Training Discount: Enroll 3 from your organization, and the 4th attends FrEE!

“Trainer was personable, encouraging, and full of resources.”

B. Devaul AR Supervisor

“Inspiring on all levels.”

M. Theel AR Supervisor

“I enjoyed [the trainer’s] examples and real-life situations. I will definitely recommend this training to other coworkers.”

C. Cook HR Coordinator

“I learned A LOT about dealing with different types of employees.”

L. Horton Lead Operations

“This was an excellent seminar. I’m recommending it for all new supervisors at our company.”

J. Meyers Computer Support Supervisor

“It was informative, enjoyable, and worth my time.”

J. Brown Senior Consultant

1. Too much of your time is spent addressing the same performance and behavior problems again and again.

2. Every time you try and talk with an employee about her performance, she immediately gets defensive and gives you a list of excuses.

3. The negativity in your department leaves you feeling drained.

4. When you confront an employee about performance issues, the situation only gets worse.

5. You’re hesitant to discipline anyone for fear that you or your organization could get sued.

6. You know you have an employee who will overact with anger, tears, or worse – no matter how nice you are.

7. You’ve inherited an employee with past performance problems, and you don’t know where or how to start

fixing the situation.

8. You have an employee with a bad attitude, and you aren’t sure how or if you can discipline on that issue. He is

fulfilling his job duties, after all.

9. Apathetic employees are dragging down morale, and you’ve tried everything to get them motivated.

10. You have employees who are talented, with tons of ability. Yet, they just don’t care, and their work performance is

starting to suffer.

this Workshop focuses on: practical solutions for Handling Employee DisciplineYou’ll learn the keys behind effective discipline, and not just strategies for making it easy and less stressful. You’ll get hard facts and proven solutions guaranteed to make your discipline session effective and successful for you and your employees. You can leave your textbooks at home.

Getting Your Toughest Questions Answered You’ll have the opportunity to ask your expert trainer tons of questions during the workshop. And no matter how unique your situation is, you’ll get answers to your questions. Plus, you’ll have the chance to learn from your peers and share your own insights as you work together on solving one of management’s toughest issues.

Helping You Avoid Legal Hot Water Get legal updates on the complex laws surrounding employee discipline. From termination dos and don’ts to documentation regulations, this workshop covers it all. You’ll have the confidence and know-how you need to protect yourself, your employees, and your organization from the threat of litigation.

Don’T kEEp THEsE sECrETs To YoursELF! The Team Training Discount Makes It Easy to share! You can share this workshop and its incredible tools with your coworkers at a fraction of the cost. When 3 enroll from your organization, a 4th attends free. It’s an unbeatable discount you won’t find anywhere else.

learn the secrets behind the latest discipline strategies for immediate, effective results.

Do any of these Situations Sound familiar?

put an end to poor employee performance once and for all!

Check “yes” to all the ones that relate to you.

Ask YoursELF:

O O O O O O O O

O O O O O O O O

O O O O O O O O

OOO

You know more than anyone that working through these problems and frustrations can be a nightmare. Knowing how to begin a discipline session and knowing what to say are stressful at best.

But if you checked “yes” to even one situation above, you know you need the solutions and strategies that this workshop can give you. Full of how-to’s and legal information, this seminar is guaranteed to show you how to conduct an effective discipline session for positive, lasting results.

Enroll now at www.nationalseminarsTraining.com or call 1-800-258-7246.

YES NO

in this information-

packed workshop, you’ll learn a step-by-step process for handling discipline issues with less stress …

less frustration … and more success.

2 3

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OOOOOOUnderstanding nonperformers:Why they Don’t Do What they’re Supposed to Do

• Top 10 reasons that employees don’t perform • Attitude issues: Understanding the causes • Uncover the traits of underperforming and difficult employees • “Won’t do” vs. “can’t do”: Knowing the differences • Find out if your policies and procedures are the cause or the solution

Setting the Stage: Key considerations of Effective Discipline

• Know when to begin official disciplinary action and when to let it go • Understand the difference between coaching and discipline • When to use the 3 types of disciplinary action • Outlining the possible consequences of discipline • The 4 most common discipline errors and how to avoid them • Evaluate your handbook when considering disciplinary action • Establish a misconduct policy that is legally sound and fair

taking action: conducting a Discipline Session that gets results

• Understand the difference between positive discipline and negative discipline • How to address the issue without pointing fingers and placing blame • Reactions you can expect from your employee and how to address them • How to address poor performance AND still leave their self-esteem intact • Signals that let you know your discipline is on target • When it’s the last warning: How to be specific and firm

the Keys Behind Successful Performance- improvement Plans

• Performance management: Discipline does not equal punishment • Open the lines of communication – now and in the future • Avoid making promises about the future and the negative impact of doing so • How often you should follow up on performance plans

• Get a written agreement from your employee • What your performance plan should include – and what it shouldn’t

Dealing Proactively With Specific Performance and attitude Problems

• How to analyze bad behavior so you can formulate the best response • Deal with complainers: Tips for turning them into positive contributors • Cynics and naysayers: A plan for building their trust and cooperation • Rule breakers: How to set boundaries and establish consequences • Excuse makers: Cutting through their smoke screen to get to the heart of the problem • What to do when you inherit an underperforming employee

legally Documenting the Disciplinary Process

• Know what you should document • Whom you should involve in the documentation process • Use the right words in your verbal and written warnings • Over-documentation: If you’re guilty and what it means in court • How long you should keep your documentation

the top 4 legal issues of Discipline

• Protect your organization for legal ramifications • Know the laws that could impact your process • How to protect confidentiality and employee privacy • How ADA, FMLA, and workers’ compensation can impact your disciplinary process

When all Else fails: terminating Employees

• Suspension vs. termination: Knowing which you should use • 7 questions you should ask yourself BEFORE considering termination • Prepare for the termination meeting: Whom and what you should include • What you should and shouldn’t say • Avoiding wrongful-termination lawsuits: What you must know to protect yourself and your organization • Cushioning the blow: Dismissing people from their jobs with dignity • Damage control: What you should say to the rest of the staff when an employee has been terminated

The Top 7 Tips for Disciplining an EmployeeWhen you attend this workshop, you’ll get the top 7 tips you’ll want to remember when disciplining an employee. This essential list is the perfect cheat sheet to use when planning a disciplinary session. Even better, it’s perfect for discipline issues that have to be addressed immediately.

This incredible resource is included in your workbook – an invaluable desktop resource full of the ideas, tips, and strategies you’ll get at this workshop. Add your notes and you’ll have a reference guide to turn to time and again. They’re both free when you attend today!

Enroll online at www.nationalseminarsTraining.com or call 1-800-258-7246. Group Training Discount: Enroll 3 from your organization, and the 4th attends FrEE!

Workshop agenda Workshop Hours: 9 a.m. – 4 p.m. registration begins at 8:30 a.m.

Essentials of

Effective Employee Discipline

How to handle serious employee behavior and performance issues … fairly and legally.

top 7 Strategies to remember When Disciplining an Employee

WorKBooK SPEcial SEction:

WorKShoP BonUS

“I picked up some new perspectives and some valuable tips.” s. scraper Financial Manager

“Fantastic is the only word that comes to mind.” D. Abel DBA III

“I feel that ALL managers and supervisors should take this training. It really helps in the long run.” J. sallins Shipping Supervisor

“The trainer was very knowledgeable and provided some great real-world examples.” Andrew Annesi ECC Site Manager

“This was the spark I needed to get back to the office and contribute to some positive change. Well done!” Jill Winiatowski University of NY, Buffalo

“It was very informative and a great learning atmosphere.” Darren George Production Supervisor

“The material was invaluable! I enjoyed the speaker’s approach to the topic.” Jan kelsch Master Product Planner

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Bring this training on-site …

give all your managers the critical Discipline Skills they need! our on-Site training makes it Easy!

If you want all your management team members to have the skills we’ll teach you during this unbelievable workshop, don’t worry! We can bring this ultra-effective management training directly to your company at a time and place of your choosing, for as many people as you’d like!

On-site training from National Seminars Group is one of the most cost-effective ways to facilitate your organization’s learning and development goals – guaranteed! The benefits of on-site training are endless!

n We’ll customize the program to meet your organization’s unique needsn We’ll deliver it when and where you wantn You get to choose your trainern You can take advantage of our Preferred Customer Pricing Special

To find out more about how on-site training can benefit your organization, contact us today at 1-800-344-4613, e-mail us at onsite@natsem.com, or visit us on the Web at www.nationalseminarsTraining.com.

register online atwww.nationalseminarsTraining.com

Call toll-free1-800-258-7246

Fax the completed registrationform to 1-913-432-0824

or Mail the registration form to:national seminars Group

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registration Information

our registration Center is open weekdays from 7 a.m. to 7 p.m. CST. Enrollments taken online 24/7.Group Discount: When 3 enroll from your organization, a 4th may attend for FREE!Check-in begins at 8:30 a.m. The workshop schedule is 9 a.m. to 4 p.m. Lunch is on your own. Cancellation: If you cannot attend, you may send a substitute or receive a credit memo toward a future workshop. If you cancel your registration up to five business days before the workshop, your registration fee will be refunded less a $10 enrollment charge.CEus: Continuing education credit may be recognized by your professional board. Contact your own board to find out what’s required. Call our CEU/CPE specialist at 1-800-258-7246, ext. 3100, if you have any questions. RUCEC is an approved provider of continuing nursing education by the Missouri Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.Tax Deduction: The expense of continuing education, when taken to maintain and improve professional skills, is tax-deductible. Please contact your accountant for complete details.

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Group Discount: When 3 enroll from your organization, a 4th attends FrEE!

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n Please send me ____ copies of The Discipline Collection for Managers (Item No. EEED508) at $298 each. Add 7% or applicable sales tax to your product payment. Shipping fees are $6 for first item; $1.50 for each additional item; express extra. Method of payment is indicated in step 5.

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sign here to join______________________________________________________________________By signing, you and your organization are giving permission for RUCEC to use your fax number to notify you and your organization of upcoming seminars in your area and provide you with special discounts and offers.

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If you have registered by phone, please record your confirmation number here: ___ ___ ___ ___ ___ ___ ___ ___ ___ Check payable to National Seminars Group is enclosed. Charge to: MasterCard VISA American Express Discover Diners Club Card No.______________________________________________ Exp. Date____________________ Signature__________________________________________________________________________ Bill my organization; Attn:____________________________________________________________ (Note: Full registration fee due and payable prior to start of workshop.) Our purchase order is attached (government, educational and health-care organizations only).

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Fill in your VIP Customer Number as it appears above the name on the mailing label.(Record the number even if the label is addressed to another individual.)

Workshop Schedule

recommended from our resource center …

The Discipline Collection for Managers

This powerful collection features two resources guaranteed to make handling tough employee situations easier than ever. Your package comes with:

Motivation and Goal-Setting (DVD) How to Handle Difficult People (DVD Series)

Item No: EEED508 … Retail Price: $448

Your Price: $298 (Save $150!)

to order, call 1-800-258-7246 or see order form on page 7.

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nATIonAL sEMInArs GroupP.O. Box 419107Kansas City, MO 64141-6107

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Essentials of

Effective Employee Discipline

How to handle serious employee behavior and performance issues … fairly and legally.

POOR EMPLOYEE PERFORMANCE is one of the toughest issues you face today. From lost productivity to low morale, keeping poor- performing employees on staff can cost you big in time, money, and energy. Get the skills you need to handle these employees once and for all at this workshop.

Navigating through the legal minefield of disciplineTerminating an employee who just doesn’t want to changeYour delivery: Is it too harsh or too soft Getting a commitment from your employees to really improveWhat to say AND what not to say

••

••

•

YOUR WORKSHOP

BONUS When discipline just

won’t cut it:How to Legally

Terminate Employees See agenda on pages

4-5 for details.

DOCUMENTATION: You’ve been told it has to be done – we’ll tell you what and how to do it.

Enroll online at www.NationalSeminarsTraining.com or call 1-800-258-7246.

You’ve tried everything, and nothing works. Your tough employees just aren’t turning around.

GET THE HELP YOU NEED AT:

Do you find yourself worrying about …

VIP #919-118101-001